Volume 1

RAINBOW EDITION

PROJECT UNICON

YOUR QUARTERLY DOSE OF ENGAGEMENT UPDATE

VOLUME 1

CONTENTS

NEWS SPOTLIGHT

04 How we started . . . HOW WE STARTED PROJECT UNICON
06 Tidbits : Knowing your
The story of where it all started / p4
Engagement Team
12 Legendary Awards ENGAGEMENT
35 Glimpse of the Past
BEHIND THE FUN AND
ENGAGEMENT SMILES IN EVERY ACTIVITY...

30 Black x White Check out the photos taken for
32 Hoodie Hoo Friday every activity that engagement
33 Chinese New Year was able to offer this year / p29
34 iHeartYou

LEGENDARY GLIMPSE IN
AWARDS THE PAST

DEDICATION AND LOOKING BACK AT MOMENTS
INFLUENCE IN ONE... / p12 FROM 2017 - 18' / p35

PROJECT UNICON

Creative Director(s) Dunhill Bernales
Erik Balunsat

Art/Design Editor(s) Nyer Faye Abegail Dela
Christian Jesus Regalado

Creative Team Alexander Gavino - B&S BO
Almira Joy Dalida - DRC BO
Christian Jesus Regalado - B&S V
Danielle Bella - Consumer
Demi Mae Vivas - Australia
Gabrielle Bella - Surgical
Glend Enfestan - Canada
John Rei Anthony Cruz - DRC V
Maria Carmela Paraiso - DRC BO
Nyer Faye Abegail Dela - B&S V
Genesis Tolete - DRC V
Oscar Abdul Jr. - Quality

OUR STABLE IS LOCATED AT

4th Floor, Five West Campus, Le Grand Avenue
Mckinley West, Fort Bonifacio, Taguig City, Philippines
Project Unicon is published and distributed via Inter-Company Email

All Rights Reserved | Copyright @2019  



HOW WE STARTED The purpose of the meeting
was to officially have an
PROJECT organized team that
UNICON specifically handles and
targets engagement
On a bright, foggy, and cool morning of activities. The objectives of
December 26, 2018, a meeting was held at a the team are as follows:
small and inconspicuous room. Little did the
participants of the meeting know that this a) Provide the element and
would be the birth of the official pilot essence of FUN across the
engagement team of DJO. entire floor

The meeting was attended by 7 participants. b) Come up with ideas and
Spearheaded by Erik "Yui" Balunsat - Asst. engagement activities
Center Manager and Dunhill Bernales amongst respective  teams,
(Sfpervisor of Bracing and Support - Voice). process and the entire
The rest of the participants were Almira DJO.
"Mira" Joy Dalida, Christian Jesus "CJ"
Gamboa Regalado, Danielle "Deya" Bella, c) Drive and lead
Maria Carmela "Mela" Paraiso, and Genesis events/activities that would
"Gen" Tolete. These 7 became the foundation promote engagement and
of Project Unicon. optimism in and out of the
office.
At that moment, the participants didn't have
a clue as to why they were gathered. People's With these objectives, the
thoughts were reaching creative heights. team started collaborating
Only the moderators, Yui and Dunhill are ideas into the pot.
aware of the purpose of the meeting. Good
thing, before everyone's creative minds Fun Facts
reached indefinite returns, the meeting was
started. HMS Unicorn was
built in 1824 as a
sailing frigate for the
Royal Navy

Spotlight | 04

Fun Facts The team name was derived from the fabled
Unicorn - a mythical animal typically

Dabbing has been used as a represented by a horse with a single straight
gesture of triumph or horn projecting from its forehead. This was
suggested in line with the team's growing
playfulness, becoming a pride to face all hurdles - optimism at its best.
youthful American fad and
Internet meme. Since Project "Uni" meaning "unique" while the latter word
"corn" was switched to "con" meaning
Unicon aims to create a "convention". In short, this is a project of
“statement” to promote unique convention of like minds. Thus, Project
engagement and optimism in UNICON was set to be the name of the pilot
and out of the office, we’ve engagement team.
used the Unicorn as the back-
draft and had it go on “dabbing”
to mark our statement and

culture.

After the meeting, the participants were set to formulate additional plans

and ideas that would be the platform of the engagement team's events.

The first participants of the meeting became the official first POCs for
each LOB within the process. After a day, additional POCs were introduced
to the team to complete the number of representatives for each LOB. The
following were introduced after the first seven POCs

a) Gabrielle "Gab" Bella
b) Nyer Faye Abegail "Abby" Dela
c) John Rei Anthony Cruz
d) Glend "Glen" Enfestan
e) Alexander "Alex" Gavino
f) Demi Mae Vivas
g) Maria Laudit
h) Oscar Abdul

With the additional help of these people, the objectives of the engagement
team became plausible and defined. Ultimately, this has been set to
become a paragon of future accomplishments that aim to collaborate
"work and play" theme at the same time!

For the projects and/or events, please keep turning to the next pages of
this volume!

05 | Spotlight

T
I
D
B
I
T GETTING TO
KNOW
S
you friendly POC's

ERIK BALUNSAT DUNHILL BERNALES ALEXANDER GAVINO

Assistant Contact Center Supervisor, Engagement Supervisor B&S Back
Manager POC - DJO office

Q: What is your Q: What is your Q: What is your
nickname/s? nickname/s? nickname/s?
A: Yui A: Dan Dan A: Alex, Balong
Q: What is your favorite Q: What is your favorite Q: What is your favorite
food(s)? food(s)? food(s)?
A: Anything Spicy A: Pinoy Dishes, Rice A: Burgers!
Q: What are your hobbies? Cakes (kakanin) Q: What are your hobbies?
A: Listening and playing Q: What are your hobbies? A: Collecting diecast
music A: Singing, Dancing, passenger planes
Q: How people usually Video/Photo Q: How people usually
describe you? Editing/Streaming describe you?
A: "Serious" Q: How people usually A: "Serious"
Q: One word to describe describe you? Q: One word to describe
you? A: "Mabango" you?
A: Firm Q: One word to describe A: Unpredictable
Q: What people don’t know you? Q: What people don’t know
about you? A: Random about you?
A: I was a good example Q: What people don’t know A: Can't eat alone. No
of a bad agent when I about you? milk. Ice Cream as
started in this Industry A: Self-diagnosed with comfort food. Unico Hijo
(Ehem!) Obsessive Compulsive and check YouTube!
Disorder

07 | Tidbits

ALMIRA JOY DALIDA CHRISTIAN JESUS REGALADO

Hanger Line Trainer Cold Therapy Product
Specialist / Line Trainer
Q: What is your nickname/s?
A: Mira (Welcome to Mobile Q: What is your nickname/s?
Legends!) A: CJ or Anya (Mandarin for
Q: What is your favorite food(s)? Older/Elder Brother)
A: Siomai, Pizza, Anything cheesy Q: What is your favorite food(s)?
Q: What are your hobbies? A: French Fries and Cake
A: Surfing the Internet, Watching in Q: What are your hobbies?
Netflix, Papercut Art A: Reading and Playing Sims (Any
Q: How people usually describe you? version)videos/movies/series, and
A: Tahimik Listening to Music
Q: One word to describe you? Q: How people usually describe you?
A: Tahimik A:"Pabibo"
Q: What people don’t know about you? Q: One word to describe you?
A: Madami akong alam na jokes A: Classicist
Q: What people don’t know about you?
A: My family came from a succession
of Chinese descendants.

Tidbits | 08

DANIELLE BELLA DEMI MAE VIVAS

Sales Support Representative DJO Australia/New Zealand
- Consumer CSE

Q: What is your nickname/s? Q: What is your nickname/s?
A: Dea, Dane, Daniela A: Demi
Q: What is your favorite food(s)? Q: What is your favorite food(s)?
A: Korean dishes, Sushi A: Chicken, French Fries, Pizza, Pasta.
Q: What are your hobbies? Sinigang
A: Reading, Writing short stories and Q: What are your hobbies?
poems, watching piano and violin A: Social Media Surfing, Singing,
covers of song Eating, Watching
Q: How people usually describe you? videos/movies/series, and Listening to
A: Gullible or too innocent, "Laging Music
lutang" Q: How people usually describe you?
Q: One word to describe you? A: Mataray and Impulsive
A: Wallflower Q: One word to describe you?
Q: What people don’t know about you? A: Unique
A: I listen to other genres of music, Q: What people don’t know about you?
not just Korean pop/indie/hiphop (The A: I am sensitive. funny, and friendly. I
1975, Arctic Monkeys, Bring Me The love Bigbang!
Horizon, All Time Low, Sleeping with
Sirens)

09 | Spotlight

GABRIELLE BELLA GENESIS TOLETE GLEND ENFESTAN

Customer Service DRC CSE (SME) Customer Care
Representative - DJO Representative - Canada
Q: What is your
Surgical nickname/s? Q: What is your
A: Ghen nickname/s?
Q: What is your Q: What is your favorite A: Hag
nickname/s? food(s)? Q: What is your favorite
A: Gab A: BBQ and Kimchi food(s)?
Q: What is your favorite Q: What are your hobbies? A: Street Food
food(s)? A: Sleeping and playing Q: What are your hobbies?
A: Chocolate Ice Cream mobile games A: Surfing the Internet,
and Pizza Q: How people usually Trekking, Running,
Q: What are your hobbies? describe you? Listening to music
A: Listening to music A: "Maingay","Maldita" Q: How people usually
and reading mystery Q: One word to describe describe you?
novels you? A: "Looks SERIOUS but
Q: How people usually A: Complicated I'm FUN to be with"
describe you? Q: What people don’t know Q: One word to describe
A: "Small but terrible" about you? you?
Q: One word to describe A: I can speak and A: Funny
you? understand 4 local Q: What people don’t know
A: Bookworm dialects about you?
Q: What people don’t know A: That I am physically
about you? impaired.
A: I enjoy watching gore. (Sikretong malupet!)

Tidbits | 10

JOHN REI ANTHONY MARIA CARMELA NYER FAYE ABEGAIL
CRUZ PARAISO DELA

DRC CSE (SME) Key Accounts Defiance Customer Care
Representative
Q: What is your Q: What is your
nickname/s? Q: What is your nickname/s?
A: John nickname/s? A: Nyer, Abby, Faye
Q: What is your favorite A: Mela Q: What is your favorite
food(s)? Q: What is your favorite food(s)?
A: BBQ & Seafood food(s)? A: Siomai, Pizza,
Q: What are your hobbies? A: Anything spicy Takoyaki, California
A: Playing trumpet and Q: What are your hobbies? maki, Milktea (drinks)
playing MOBA A: Watching movies Q: What are your hobbies?
Q: How people usually Q: How people usually A: Reading books,
describe you? describe you? Dancing, Drawing /
A: Outgoing A: "Maingay" Painting, Binge watching
Q: One word to describe Q: One word to describe Q: How people usually
you? you? describe you?
A: Versatile A: "Annoying" A: "Pabibo", "Maingay"
Q: What people don’t know Q: What people don’t know Q: One word to describe
about you? about you? you?
A: I'm a musician by A: I have a special talent A: Creative
heart and I'm not going to tell. Q: What people don’t know
*wink* about you?
A: Loved watching
psychology, crime
solving series/movies

11 | Tidbits

LEGENDARY

AWARD
2019

| HEROES OF THE FLOOR |

IN THIS SECTION, WE DEDICATE IT TO OUR AWARDEES WHO HAS BEEN INFLUENTIAL IN EVERY
POSSIBLE WAY. THESE HEROES HAVE NEVER PLANNED NOR WILLED THAT THEIR INFLUENCE

OR IMPROVEMENT WILL CAUSE SUCH A POSITIVE CHANGE.

JAN
UARY

MOST INFLUENTIAL PERSON

Demi mae vivas

TEAM GAY | AUSTRALIA

"She is always calm. She mediates
arguments and misunderstandings in our
team. She is open-minded."

FERVMARz ENERO

TEAM ALEX | BRACING AND SUPPORT - BACK
OFFICE

"Always ready to help and answer both
process and non-process related questions.
Always putting positive vibes in the team by
saying “OK lang yan.Bawi tayo bukas“.
Always pushing each team members that
they can always do better."

RODERICK DE DIOS

TEAM DUNHILL | BRACING AND SUPPORT - VOICE

"Erick is very consistent on the job and
helps me a lot process-wise."

Legendary Award | 14

JAMES MANGALIAG

TEAM KLARENCE | BRACING AND SUPPORT -

VOICE

"James is the famous and most admired
agent because of his intelligence, his
willingness to extent and share his
knowledge about the process and to top it
all I consider him as a walking brace book/
product support. Hats off to James."

ROXANNE TANGCALAGAN

TEAM YUNESS | CANADA

"She goes out of her way to help each one
of us out especially when our team leader
and Joy are not around. She's very
knowledgeable with the process and she's
our go-to person in times that we don't
know what to do with our customer's
query."

DONALD ABANGAN

TEAM KATHY | CONSUMER

"For being passionate towards work, helpful
with trainees and tenured agents alike, and
is very proactive."

15 | Legendary Award

FERDILYN CARLA NAVEZA

TEAM G-NITH | DR. COMFORT - BACK OFFICE

"She helped the team during times when
our TL G-nith was away. During that time,
she acted as our POC guiding the team and
 while still doing her tasks as an agent
processing orders and still hitting her
productivity."

LANCE RIODEQUE

TEAM ADRIAN | DR. COMFORT - VOICE

"Always ready to share his knowledge and
skills to anyone who needs his help."

JUVILYN MAGARAO

TEAM MIKE | DR. COMFORT - VOICE

"She is reliable and cheerful, very helpful
and accommodating."

Legendary Award | 16

JEROME CABRERA

TEAM JANE | SURGICAL

"For being a very hard working and well-
rounded person as well as being reliable."

LOVELY SIENNA LALUNA

TEAM LIZA | UK

"Dedication and hard work."

17 | Legendary Award

february

MOST IMPROVED AGENT

Cris Serrano

TEAM GAY | AUSTRALIA

"He’s been doing such a great job. Always on top of the
game. Amazing consistency with attendance and
productivity. For me, he’s one of the best agents on the
floor."

Avygail Balboa

TEAM ALEX | BRACING AND SUPPORT - BACK
OFFICE INBOX

"Improvement on her email accuracy. From countless
escalations to commendation. She proves with focus and
undivided attention, everything is possible."

Rannie Oxceniola

TEAM DUNHILL | BRACING AND SUPPORT -
VOICE

"Rannie significantly improved by leaps and bounds. In
total, he has a total of 14% improvement from his January
performance. To take note, he was able to highlight great
advancement in Valid Errors / Escalations, Schedule
Adherence, Data Entry Accuracy, and Email utilization."

19 | Legendary Award

Gabriel Antonio Mañosa

TEAM DUNHILL | BRACING AND SUPPORT -
VOICE

"Gab significantly improved by leaps and bounds. In total,
he has a total of 7% improvement from his January
performance. To take note, he was able to highlight great
advancement in AHT, Reliability, Schedule Adherence, and
Contact Logging."

Maria Christine Remegio

TEAM KLARENCE | BRACING AND SUPPORT -
VOICE
"When she first started in my team, she struggled a lot in terms of
process and navigation. She never used her struggles as an excuse to
be demotivated, rather she changed her perception into something
positive aiming for a better goal. She is call center virgin with a strong
passion to her craft. In a matter of weeks, she was able to improve a
lot and to my surprise becoming my top performing agent on her first
month in production. The scores below says it all."

Jezreel Faith Bernardo

TEAM YUNESS | CANADA

OE accuracy improved from 96.83% to 98.63%
AHT improved from 406 to 324
Attendance improved from 92.31% to 100%

Legendary Award | 20

Gary Bocobo

TEAM KATHY | CONSUMER

"We saw how he strives harder to be familiarized with the
process.With his Passion and  Dedication towards his work
he able to get an incentive which makes him a role model
for the team."

Miriam Casim

TEAM G-NITH | DR. COMFORT - BACK OFFICE

"Miriam has no attrition with her last 3 batches she trained
with 100% yield."

Alvin Cera

TEAM ADRIAN | DR. COMFORT - VOICE

"Last month he got escalated and received DSAT score
from the customer, This month he was able to get 100%
QA score and 10 points for CSAT."

21 | Legendary Award

Judy Lasin

TEAM ADRIAN | DR.COMFORT - VOICE

"Previous months, she got the lowest score for QA and
AHT, And this month she was able to get 100% QA score
and improved her AHT."

Gabriel Karlo Mendoza

TEAM MIKE | DR.COMFORT - VOICE

"Gabriel improved the most when it comes to process
knowledge. He is always focused and consistent with his
attendance."

Rachel Dela Cruz

TEAM OSCAR | QUALITY ANALYST

"Rachel is always extending to work on the pending
escalations and needs little support with the task given to
her."

Legendary Award | 22

Chino Catalino

TEAM JANE | SURGICAL

"He had shown eagerness to learn the process and
remained self-effacing with the feedback for his
performance. His optimism in processing was evident and
was truly remarkable."

Robin Forcadas

TEAM LIZA | UK

Less escalations from January to February
Maintains good attendance and productivity
Always demonstrates willingness to help

Mark Anthony Sarmiento

TRAINING TEAM

"Mark has always  been consistent and proactive with all
the task given to him. No UPL in the last 2 months"

23 | Legendary Award

MARCH
QUALITY SCORES

Shelomith Cui

TEAM GAY | AUSTRALIA
100% Quality Scores

Judel Abogado

TEAM ALEX | BRACING AND
SUPPORT - BACK OFFICE

100% Quality Scores

Genevia Galilo

TEAM ALEX | BRACING AND
SUPPORT - BACK OFFICE INBOX

100% Quality Scores

25 | Legendary Award

Carolyne
Francisco

TEAM DUNHILL | BRACING AND
SUPPORT - VOICE

99.73% Quality Scores

Katrina
Nagatsuma

TEAM YUNESS | CANADA
100% Quality Scores

Krizelle Naling

TEAM KLARENCE | BRACING AND
SUPPORT - VOICE

97.08% Quality Scores

Legendary Award | 26

Arvin John Almira Joy
Raveno Dalida

TEAM KATHY | CONSUMER TEAM G-NITH | DR. COMFORT -
100% Quality Scores BACK OFFICE

Katherine 100% Quality Scores
Manalang

TEAM G-NITH | DR. COMFORT -
BACK OFFICE

100% Quality Scores

27 | Legendary Award

Mary Kate Beberly
Zuniga Dela Cruz

TEAM ADRIAN | DR. COMFORT - TEAM MIKE | DR. COMFORT - VOICE
VOICE 99.38% Quality Scores

97.9% Quality Scores

Gabrielle Bella Bede Zaballa

TEAM JANE | SURGICAL TEAM LIZA | UK
100% Quality Scores 100% Quality Scores

Legendary Award | 28

engagement

BLACK X WHITE

NIGHT

DJO'S 2019 KICK START EVENT

On January 11, 2019, DJO launched
it's Kick Start event to give a big
cheer for the new year. The event
was organized by Project Unicon.
Everyone was instructed to wear
the colors of black and white -
whereas this was assigned per
team. 

Inspired by the phrase,"In black and
white", just as in writing or in print,
and regarded as more reliable,
credible, or formal than by word of
mouAtPhP. .TChOe account is set in motion
to create ripples of amazing and
great changes. The whole night was
all about appreciating everyone's
effort in passing and making 2018 a
success while aiming for better and
greater results for 2019.

The whole night was abuzz with
laughter and fun.

Engagement | 30

APP.CO Employees were given full access to
make use of the photo booth at the
4th floor Game Room. This photo
booth became an additional
highlight to the event so that they
may capture moments and
memories of such day. Aside from
the memory-filled photo booth,
everyone was given free meal
(Catered by Wicked Kitchen). The
food was worth an additional
cherry on top of the event.

Since it was a Kick Start event of
the account, we also made sure
that everyone gets to write on the
Freedom Wall their New Year's
Resolution. The words they wrote on
the Freedom Wall would be used as
a reminder of their commitment to
strive better this year! All-in all, the
event garnered an 85-90%
participation rate - thus making the
first event organized by Project
Unicon a success!

31 | Engagement

HOODIE HOO
FRIDAY

TIME TO MAKE A STATEMENT

On January 18, 2019, Project
Unicon organized a theme
day that emphasizes on
Hoodie as the based of the
team. The hoodie is the
ultimate in street style, worn
by urban teens everywhere.
To top the week with the
statement of “empowerment
in modern culture” gives the
participants a chance to
showcase their stand and
fashion sense.

This event was able to earn a
100% participation rate. This
exceeded what the
engagement team has
projected, thus this was a
major turn-based of event.

Engagement | 32

CHINESE Chinese New Year is the most important holiday in
NEW China. In 2019, Chinese New Year begins on
YEAR February 5 and marks the beginning of the Year of the
Pig. Tied to the Chinese lunar calendar, the holiday
CELEBRATING THE was traditionally a time to honor household and
YEAR OF THE PIG heavenly deities as well as ancestors. It was also a
time to bring family together for feasting. With the
33 | Engagement popular adoption of the Western calendar in 1912, the
Chinese joined in celebrating January 1 as New Year’s
Day. China, however, continues to celebrate Chinese
New Year with the traditional greeting, “Kung hei fat
choi.”

Last February 5, 2019, the account was filled with
celebration of wealth and good fortune. The teams
were asked to wear the colors representing Fire and
Metal elements. The account was awash with the
colors of red and gray that day. Also, a blast email was
sent to provide Feng Shui tips for each Chinese
Zodiac. The event was considered a success since
participation rate of 100% was observed.

iHeartyou February is known as the

“Love Month” and the

most traditional way of

expressing our heartfelt

admiration is by sending

a “Love Letter”. A love

letter is a romantic way to

express feelings of love in

written form (For this

case, e-written). Whether

delivered by hand, mail,

carrier pigeon, or

romantically left in a

secret location, the letter

may be anything from a

short and simple

message of love to a

lengthy explanation of

feelings.

Engagement | 34

GLIMPSE

OF

THE

PAST

This section has the collection of photos showing DJO's activities from 2017 to
2018. We take a step back to reminisce the memories of the past that made who

we are today.

flashback friday

JUNE 29, 2018

Glimpse of the Past | 36

JULY 20, 2018

BACK TO SHOOL
FRIDAY

37 | Glimpse of the Past

Double Trouble
Twice the Fun

08.17.2018

Glimpse of the Past | 38

08. IT'S CHECKERED TIME
28.
18.

39 | Glimpse of the Past

CAMOUFLAGE

09.08.18

Glimpse of the Past | 40

09.20.2018

LEGGO
GREEN

41 | Glimpse of the Past

Rainbow Edition - Vol 1

Feed backs and Questions
Please feel free to reach out to any of our friendly POC
or
Send an email to:
[email protected]

PROJECT Project Unicon is published and distributed via
UNICON Inter-Company Email
All Rights Reserved | Copyright @2019