Innovative Engineering

Innovative Engineering
in Industries for COE members

(14-5-2021)

International Standard
of IMS ISO 56002 : 2019

By : Assoc.Prof. Damrong T.
COE-IE chair subcommittee

AUN-QA Expert

Chair Professor of CU-Innovation
& Innovation Consultant of CPF

Damrong Thawesaengskulthai : CV

Position
2015 - ONESQA – HE Chair committee
2019 VP of EIT
2015 - COE – IE Chair sub-committee
2011-2014 EDG of TPA (Thai-Japan)
2011 - CPF Innovation Consultant
2013 - Chair Prof. of CU-Innovation
2012 ~ AUN-QA Expert of ASEAN University Network
2007 ~ 2011 Vice Director of TIP (Innovation

Management Program) Chulalongkorn University
2001~2011 Chief Quality Officer (CQO) for

ASEAN University Network (AUN-QA)
2004 ~2008 Head Department of CU-IE
2000 ~2004 Assistant to President for CU-QA
1975 ~2011 Associate Professor in Industrial

Engineering, Chulalongkorn University,

Discussion Topics

1. Change Thai Industries to be Innovative Industries
2. Concept of IMS (Innovation Management System)

ISO 56002 : 2019
3. Cases study
4. Question & Answer

3

Why Thai Industries need CHANGE

Resources ……….. Industries …… Society

(H, I, F, T) (M) , (S) , (T) , (G) - Nature
- Culture
- Entrepreneurs
- Government
- Social services
- etc.

CHANGE.? (New Expectations)

UNESCO POLICY (2005) …. Cross Border Ed. ; Student Mobility ; 4
Diversity of Knowledge

Target to 17 UN SDG in 2030

5

DTS concept (CHANGE)

DTS : Disruptive Transformation System

4 factors of Consideration of CHANGE

1) New Customers … new Thai Society expectations &

(receivers) Opportunities

2) New Products … new hi-tech. products, new services, etc.

(services)

3) New Process … new process strategies using new

(operations) technology such as digital platform, AI,

Bio-tech., Chem-tect., etc.

4) New Management … review organization (V, M, P, O) &

(administrating) regulations, etc. 6

7

8

9

10

11

12

A-F Model 13

• A – Activator …. (RB) .. อธิการบด,ี สานักนวัตกรรม, etc.
• B – Brower … (CIO + Board) ผู้บรหิ ารนวตั กรรม, ทป่ี รึกษา etc.
• C – Creator … (TIL : Technical Inno. Leaders) , คณาจารย์ , ครู, etc.
• D – Developer … (i-teams) นักเรยี น, นิสิต, นักศกึ ษา, etc.
• E – Executor … (Exec. Board) ผอ.สานักฯ +คณบด+ี กรรมการบริหาร, etc.
• F – Facilitator … (Supporters) หน่วยสนับสนุนภายใน ภายนอก เช่น หน่วย

พฒั นาฯ, สน.งป, หน่วยการเงนิ , IT, HR, etc.

ตัวอย่าง
CPF … BIO, CIO, BIC, TIC, IMR, Inno. Project teams
CU-Scii … CIO, MRC, IMR, ITR, project teams

Standard for Innovation Management

ISO 56002 (2019)

ISO/TC 279*
CEN/TS 16555-1 (2013)

CEN/TC 389*

BS7000-1 (2008)

* Technical committee

How standards can
support research and innovation?

• Use recognized methodologies, processes, terminology: don’t
reinvent the wheel !

• Enable easier and faster market take-up of research results
• Long-term dissemination and exploitation of research results
• Enhance interoperability, comparability , compatibility with

existing products, services, methodologies...

Source: Luxinnovation - Autumn school, September 7, 2012
Presentation of national standardization activities in Luxembourg in relation to the network of CEN
and CENELEC Research, Development and Innovation Correspondents (RDI-COR) initiative.

BSI supporting for Innovation Standard

BS7000

BSI AND ISO/IEC RELATIONSHIP

Inter
national

Europe

Local

ISO/TC 279 - Innovation management member
(2013)

Ongoing standardization for
Innovation Management System

• BS7000 publication by BSI in 1999
• BS7000-1 “Guide to managing innovation” updated in

2008
• CEN/TC 389 “Innovation Management” started in

November 2008, initiated by Spain AENOR
• First publication of CEN/TS 16555-1 Innovation

Management System in July 2013
• Work starting within ISO in May 2013 by ISO/TC 279

Progress of ISO standard for
Innovation

• Work starting within ISO in May 2013 by ISO/TC 279
• The first plenary meeting of ISO/TC 279 was held in

Paris on 4th to 5th December 2013
• Target to published first draft of ISO 50500 in 2018
• Publishing ISO 56002 in July 2019

ISO 56000 Innovation Management (28-4-19)

This document is intended to help the user by establishing a coherent, consistent, and
common framework to:

a) understand the main concepts, principles, terms, and definitions of innovation
management;

b) support an organization to establish, implement, maintain, and continually
improve an innovation management system and other innovation management
standards;

c) facilitate communication and create awareness of innovation activities internally
and across organizations.

21

ISO 56000 Innovation Management (28-4-19) 22

This document relates to the ISO 56000 family of standards, developed by ISO/TC279,
as follows:

a) ISO 56002 Innovation management – Innovation management system –
Guidance, provides guidance for organizations to establish, implement, maintain, and
continually improve an innovation management system;

b) ISO 56003 Innovation management – Tools and methods for innovation
partnership – Guidance, provides guidance for organizations working together to
innovate;

c) ISO/TR 56004 Innovation management – Innovation management assessment,
provides guidance for organizations to plan, implement and follow-up on an innovation
management assessment;

d) ISO 56005 and subsequent standards provide further guidance on tools and
methods to support the implementation of the innovation management system.

ISO 56000 Innovation Management (28-4-19) 23

It is applicable to:
a) organizations that need to improve their ability to effectively manage innovation

activities;
b) organizations implementing an innovation management system, or performing

innovation management assessments;
c) users and other interested parties (e.g. customers, suppliers, partners, funding

organizations, investors, universities, and public authorities) seeking confidence in an
organization’s innovation capability;

d) organizations and interested parties seeking to improve communication through
a common understanding of the vocabulary used in innovation management;

e) providers of training, materials, assessment, consultancy, or advice in innovation
management;

f) developers of innovation management and related standards.

ISO 56000 Innovation Management (28-4-19) 24

This document is intended to be applicable to:
a) all types of organizations, regardless of type, sector, maturity, or size;
b) all types of innovations, e.g. product, service, process, model, method innovations, from

incremental to radical innovations;
c) all types of innovation approaches, e.g. internal, collaborative, user-, market- or

technology-driven innovation.

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innovation

new or changed entity (4.2.5), realizing or redistributing value (4.2.6)
Note 1 to entry: Novelty and value are relative to, and determined by the perception of, the
organization (4.2.2) and interested parties (4.2.4).
Note 2 to entry: An innovation can be a product, service, process (4.1.5), model, method etc.
Note 3 to entry: Innovation is an outcome. The word “innovation” sometimes refers to
activities or processes resulting in, or aiming for, innovation. When “innovation” is used in this
sense, it should always be used with some form of qualifier, e.g. “innovation activities”.
Note 4 to entry: For the purpose of statistical measurement, refer to the Oslo Manual
(OECD/Eurostat 2018):
— ‘New or changed entity’ corresponds to ‘a new or improved product or process, or
combination thereof, that differs significantly from the unit’s previous products or processes’.
— - ‘Realizing or redistributing value’ corresponds to ‘and that has been made available to
potential users or brought into use by the unit’.

ISO 56000 Innovation Management (28-4-19) 25

value
• gains from satisfying needs and expectations, in relation to the resources used

risk
• effect of uncertainty (4.2.7)

intellectual property
• results of intellectual, industrial, or creative activities that are eligible for protection by
law
intellectual property rights
• legal rights associated with intellectual property (4.5.2)

open innovation
• process (4.1.5) for the management (4.1.2) of information and knowledge (4.4.1)
sharing and flows across the boundaries of the organization (4.2.2) with regard to
innovation (4.1.1)

ISO 56000 Innovation Management (28-4-19) 26

4.7 Terms related to performance
4.7.1
performance
• measurable result
• Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
• Note 2 to entry: Performance can relate to the management (4.1.2) of activities, processes (4.1.5), products and

services, systems (4.1.3) or organizations (4.2.2).
• Note 3 to entry: This constitutes one of the common terms and core definitions for ISO management system

standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original
definition has been modified by modifying Note 2 to entry.
4.7.2
indicator
• specific information on a state, condition, or impact
• Note 1 to entry: An indicator can be quantitative or qualitative.
4.7.3
efficiency
• relationship between the result achieved and the resources used
• [SOURCE: ISO 9000:2015, 3.7.10]
4.7.4
effectiveness
• extent to which planned activities are realized and planned results are achieved

• Note 1 to entry: This constitutes one of the common terms and core definitions for ISO management system
standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original
definition has been modified by adding “are” before “achieved”.

4.7.5
innovation capability
• ability to perform innovation activities (4.1.4) and to achieve innovation (4.1.1)
• Note 1 to entry: Innovation capabilities can include proficiency in technologies, strategic intelligence, access to

funds, operational functions, and processes (4.1.5) contributing to innovation performance (4.7.1), competent and
experienced people contributing to innovation objectives (4.3.3.1).

ISO 56000 Innovation Management (28-4-19) 27

4.8 Terms related to evaluation
4.8.1
monitoring
• determining the status of a system (4.1.3), a process (4.1.5), or an activity
• Note 1 to entry: To determine the status, there may be a need to check, supervise, or critically observe.
• Note 2 to entry: This constitutes one of the common terms and core definitions for ISO management system

standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1.
4.8.2
measurement
• process (4.1.5) to determine a value
• Note 1 to entry: This constitutes one of the common terms and core definitions for ISO management system

standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1.
4.8.3
evaluation
• process (4.1.5) of comparing results of analysis to established criteria
• Note 1 to entry: Evaluation can be done to determine effectiveness (4.7.4), efficiency (4.7.3), performance

(4.7.1), conformity (4.8.8), or value (4.2.6).
4.8.4
assessment
• process (4.1.5) comprising monitoring (4.8.1), measurement (4.8.2), analysis and evaluation (4.8.3)
4.8.4.1
innovation management assessment
• assessment (4.8.4) with regard to innovation management (4.1.2.1)
• Note 1 to entry: Innovation management assessment can be done to determine the innovation capability

(4.7.5) or innovation performance (4.7.1) of an organization (4.2.2).

ISO 56000 Innovation Management (28-4-19) 28

4.8.5
requirement
• need or expectation that is stated, generally implied or obligatory
• Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization

(4.2.2) and interested parties (4.2.4) that the need or expectation under consideration is implied.
• Note 2 to entry: A specified requirement is one that is stated, for example in documented information

(4.2.10).
• Note 3 to entry: This constitutes one of the common terms and core definitions for ISO management

system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1.

4.8.6
audit
• systematic, independent, and documented process (4.1.5) for obtaining objective evidence and evaluating (4.8.3) it

objectively to determine the extent to which the audit criteria are fulfilled
• Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it

can be a combined audit (combining two or more disciplines).
• Note 2 to entry: An internal audit is conducted by the organization (4.2.2) itself, or by an external party on its behalf.
• Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
• Note 4 to entry: This constitutes one of the common terms and core definitions for ISO management system

standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original
definition has been modified to remove effect of circularity between audit criteria and audit evidence.
4.8.7

review

• determination of the suitability, adequacy, efficiency (4.7.3) or effectiveness (4.7.4) of an entity (4.2.5) to achieve
objectives (4.3.3)

• EXAMPLE:
• Management review
• [SOURCE: ISO 9000:2015, 3.11.2, modified]

ISO 56000 Innovation Management (28-4-19) 29

4.8.8
conformity
• fulfilment of a requirement (4.8.5)
• Note 1 to entry: This constitutes one of the common terms and core definitions for ISO

management system standards given in Annex SL of the Consolidated ISO Supplement to
the ISO/IEC Directives, Part 1.
4.8.9
nonconformity
• non-fulfilment of a requirement (4.8.5)
• Note 1 to entry: This constitutes one of the common terms and core definitions for ISO
management system standards given in Annex SL of the Consolidated ISO Supplement to
the ISO/IEC Directives, Part 1.
4.8.10
deviation
• departure from an intended or expected direction, position, or objective (4.3.3)
4.8.11
corrective action
• action to eliminate the cause of a deviation (4.8.10) or nonconformity (4.8.9) and to
prevent recurrence
• Note 1 to entry: This constitutes one of the common terms and core definitions for ISO
management system standards given in Annex SL of the Consolidated ISO Supplement to
the ISO/IEC Directives, Part 1. The original definition has been modified by adding
deviation.

Current Innovation Standard

• BS 7000-1 : Design management systems – Part
1: Guide to managing innovation (BSI, 2008)

• CEN/TS 16555-1: Innovation Management –
Part 1: Innovation Management System (CEN,
2013)

• ISO 56002 : Innovation management –
Innovation management system – Guidance
(ISO, 2019)

30

Standard for Innovation Management

ISO 56002 (2019)

ISO/TC 279*

CEN/TS 16555-1 (2013)

CEN/TC 389*

BS7000-1 (2008)

* Technical committee

Overview of Process for Managing Innovation (BS7000-1)

BS 7000-1: 2008 Guide to managing innovation

Key Elements of Innovation
Management System in CEN/TS16555-1

Source: CEN/TS16555-1 (CEN,2014)

Framework of the innovation
management system in ISO 56002

Source: ISO56002 (ISO, 2019)

ISO 56002 :19 Framework 35

• Input sources : Opportunity
• Output : Innovation Value

7 Sections (clauses) & 54 indicators
Clause 4 : Context (Ext.& Int. issues, culture, collaboration)
Clause 5 : Leadership (commitment, vision, strategy, policy)
Clause 6 : Planning (objectives, risks)
Clause 7 : Support (resources, competencies, IP, etc.)
Clause 8 : Operations (identify – create – validate – develop -

deploy)
Clause 9 : Evaluation (performance, IA system)
Clause 10 : Improvement (innovation, IMS)

Thai certified units with ISO 56002

36

Innovation Management System

cases

(2-4-2021)

By : Assoc. Prof. Damrong T.
Chair Prof. for CU-Innovation
& Innovation Consultant of CPF

Agenda

Cases study of Developing IMS

@ i-CPF – 3i – BS7000 – CEN16555 - ISO 56000
@ i-TPA – TIS(A-F model)-BS7000
@ CU-BAScii – ISO 56002

Case study : Damrong Thawesaengskulthai 06/05/64
CPF-I4 by BIO (2011-2016)
39
Consultancy for BIO
CPF-I4 Innovation to Incubator

(2011-2016)

By :
Assoc.Prof. Damrong Thawesaengskulthai

CQO for AUN-QA & IE dept.
Chair Prof. for Innovation Management
Chulalongkorn University

Proposed CPF-I4 Model

CPF – Kaizen CPF CPF-Internal-
Improvement Innovation correction

EIT CPF-I4 ? CP
CU Model Network
Thai U’s Champions
Asian
EU CPF- CPF-BII
USA Technology (Incubators)
etc.

CPF-
HR

Case study : Damrong Thawesaengskulthai 06/05/64
Technology Promotion Association
(Thai-Japan)

(21 August 2012)

Strategic Planning for TPA

6 years (2012-2015)

By :

Assoc. Prof. Damrong Thawesaengskulthai

Executive Director of TPA

41

Proposed TPA@3I Model

TPA TPA TPA
Education Calibration
Training
&Consults ? TPA
Pillar of
EIT TPA@3-I ASEAN
CU Model
Thai U’s TII
Asian TIS Tech. Inno.
EU Tech. Inno. Incubators
USA
etc. Services

TIK
Tech. Inno.
Knowledge

Proposed EIT@3i Model

EIT EIT EIT
Services Standards
Training
&Consults

COET EIT@3-i ? EIT
PEO Model Pillar of
Industries ASEAN
Thai U’s
AFEO
etc.

EIA EIS EII

Eng. Inno. Eng. Inno. Eng. Inno.
Academy Services & Standards Incubators

TPA for BS-7000 (i-TPA) Damrong Thawesaengskulthai 06/05/64

เตรียมพร้อมสู่องค์การนวตั กรรม 44
(16,22,29 – 5 - 57)

By : Assoc. Prof. Damrong T.
(EDG of TPA)

ทาไม ส.ส.ท. ต้องเป็ นองค์กรแห่งนวตั กรรม Damrong Thawesaengskulthai 06/05/64
วสิ ัยทัศน์ ส.ส.ท. (TPA Vision) (2013)
45
“เป็ นองคก์ ารนวัตกรรมทใี่ หบ้ ริการวิทยาการ เพอื่ เสริมสร้าง
ความสามารถดา้ นนวตั กรรม และการแข่งขนั ของอุตสาหกรรม
ไทยในระดบั โลก”

คาหลัก (Keyword) :
- องคก์ ารนวตั กรรม : Innovation Organization
- ความสามารถนวัตกรรม : Innovation Capability

ปัจจยั สู่ความสาเร็จ (i-TPA factors)

Traditional Organic Tools
OM

Strategic Innovative Tools

TPA OM Lean Strategy i-TPA Damrong Thawesaengskulthai 06/05/64
Strategic Planning

Strategic Gen Z (Strategic HR)
leaders Gen Y (Traditional HR)

CEO
Gen X (incentive, penalty)

46

นโยบาย ส.ส.ท. ส่งเสริมให้เกดิ CAT

มุ่งสู่องคก์ ารแหง่ นวัตกรรมดว้ ยการส่งเสริม
วัฒนธรรมองคก์ ารทเี่ น้นความคดิ สร้างสรรค์ (C) การ
ปรับตวั พร้อมรับการเปลี่ยนแปลง (A) และ
ความสามารถพเิ ศษ (T) ในตวั พนักงาน เพอื่ การสร้าง
นวัตกรรมทยี่ ่ังยนื แก่องคก์ าร

รศ.ดารงค์ ทวแี สงสกุลไทย

(ประธานคณะกรรมการ OIO)
27 พ.ย. 2556

CAT ของ ส.ส.ท. เพื่อ พฒั นาบุคลากร Damrong Thawesaengskulthai 06/05/64

C – Creativity (ความคิดสร้างสรรค)์ New 48
A – Adaptability (ปรับตวั พร้อมรับการเปล่ียนแปลง) Change
T – Talent (ความสามารถพเิ ศษ) Capability

T = C x I*2

Talent = (Capability) x (Improvement * Innovation)

กลยุทธการทา Lean Strategy Damrong Thawesaengskulthai 06/05/64

เพอ่ื ลดความสูญเสยี ของงาน (wastes of working) 49
- สญู เสยี ดา้ นเวลา waste of Time (Speed)
- สญู เสยี ดา้ นค่าใช้จา่ ย waste of Cost (Cost reduction)
- สญู เสยี ดา้ นความผดิ พลาด waste of Error / failure (Better

Quality)
เทคนิคของ Lean (Tactic of Lean Process)..E-C-R-S
E (Eliminate ตัด) ; C (Combine รวม) ; R (Reduce ลด) ;
S (Simplify งา่ ย)
ผลลพั ท์ Achievement : I*2 (I power 2)

I : Improvement
I : Innovation

Case study : Damrong Thawesaengskulthai 06/05/64
Chulalongkorn University-BAScii
(CU-Scii)

(21 August 2012)

Strategic Planning for CU-Scii

1 year (7’2020 - 6’2021)

By :

Assoc. Prof. Damrong Thawesaengskulthai

Chair Professor of CU-Innovation

50