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Published by , 2017-12-22 06:31:53

Together Winter 2017

Together Winter 2017

WINTER 2017

Together
Bromley Healthcare staff magazine

View from Welcome to the
the CEO latest edition of
Together, our new
I just want to thank magazine for staff
everyone for all their and stakeholders in
hard work and support Bromley Healthcare,
over the last year. I
do wish to mention working with NHS.
the Executive team,
as well, who are all so Contents
committed and only
want to do the very • View from the Chairman/CEO............... 2
best for our patients • Key Messages.............................................. 4
and for the future of • Care Coordination Centre....................... 5
the organisation - • Discovery Day ............................................. 6
which, as we have seen • Bromley Healthcare Charity update ... 7
this year, is often not an • Christmas Jumper Day...........................11
easy course of action. • Star of the Month.....................................14
I do feel that we have • Team of the Quarter................................15
all achieved so much
this year: winning
and mobilising all of
the new contracts on
time but, as I have said
before, this has been
I think the toughest
year so far for the
organisation.
I know that we will
continue to succeed
in all we do as we are
lucky to have so many
special and committed
people working for
Bromley Healthcare...

22

Bromley Healthcare staff magazine: Winter 2017

Cont.

There have been so many compliments and so much positive feedback received
IdTrVctfnerhheomoitteeicy“nhesmaSEoorwetimfxnaiuufenepaeirfrecncdruawaauoeedehtctgdemobiiosveeftdrmaeontetehcJotmtdtoeiaktassoisahtrcbwmtmolt,aeehaqyditarweottrou,hidhsavr(oaiulghibaetynrSerreothgocgosohkuaetufon.siwlulwyn,dttpathhwood,eneprintChrkltdoemieiIemEcivhstcmsOhiehsfsroortiaefyihwerccoodt)dafuonereaesnevnnmusemsedhttpi.thearvoeos,odebnrwipefr;fineeaincrlagmuiicsoswTaiIc(slehsKetedohabfigirenm:te.tnttvhaowfshIihgiieicmcdaanwaseeyklevngsestoeonidotcawntwlcrutoriIpbeosuefshlbpreerpadaeooiyeaegrenfudatosflmcodweidksio.wkkaraoTjeeteelueoabhmhcansusiaiatldatsedinlorttdnriioeynoesiawohnffewatidbheaitnvtgmgievhenedaeinerersroeretynetyebheaagffdoodetaaliabbaemrabr/uenywnteylOhfettdl-gihhsexiesntataaclaohowtenhgrttevfdaaidcoinhtesHsotrtnhhdyhiogmonIomeeorVneiirpopgmfNt..rewIetAHeahftiugPe,nSeliTglny)ei.n
wwJaeocltIrqlkhwudfeioo,iinlJrrlaemnaf(eeeilnwtah,arNaalsvpay,ethspadaleibioecnenkatecincuoadapulqPouratraimhdtgeee. reaimtroala)nizvAyinenogdsnrjaeoewnba.,dVnemdryoevveercCooyofanomyreonapuonelefwdtcIeiolclaubowrrcsemocearekkcep.ooCnatvatecainnrrlIuoCljehusmsrssitesewtvrdmeesiriattycahsdataaelHnyth,dhIsVeanotlotmpItoaagfmnferayotvcameery
I cotnhtieniurehtoeahletahr mparnoyfevesrsyiopnosaitli.ve comments proud of what you do.
IrsyiaBwneeohbecaroueolaSvlsualuriayntacrdktrdesrweiditnt,anhtahaghiehhngsnuepdhwod)gIaseewaoottwtlhoiursnyekertiyndtcy.sycooothoosolmu,eufemIaatmvdnacp’snoediaratuerhtsfnterryshoosidiooeienmpnntnCtdoehaQyeweteofvCheooouaoe. dvrrtrIsitphdeehaiaaetsorstyrnhwic,tedolahmenaadfpaetysnosaropewfgtykueshyoheerasucoaltteyniasvodneudlpeuyesnosrHBRIdiaueroeaomegvrvdmeraelvsril(adenegttrsygahthyofHnauptoendrldwaok2lhuCti0hydlholco1rtwasios8urhte!bmgitenoartaseheateovenCendfhur.ayi“leHofIaEnapxempecywutNtohievoweyooiYsefuar
decided that she must spend more time with a
Jacqui
wslJCahadahecsyiwqveineoufrudEyilidSxstotecnrueococsutthst,btesiedovabeslyhoOenthelfaifswiycshdteoeornrwys.nhneepxatstsoedhearwsaoy. I
CEO, Bromley Healthcare

33

Bromley Healthcare staff magazine - Winter 2017

Key messages

Mandatory Training If you look at this and feel I know this has often
and Appraisals that it is not reflective of been at short notice
your latest position then but it will ensure that
Our mandatory training and please do let the training we have a more robust
appraisal rates have both team know as soon as and deliverable contract
recently dropped - we are possible so that it can be moving forward.
now at 79.5% for appraisals corrected.
and 79% for mandatory Priorities for 2018
training which are at one I am listening to the fact
of the lowest rates we that there is too much to This period leading up to
have ever had. I have been do at the moment and I the mobilisation has been
just as guilty as my Health want you to know that extremely difficult for
and Safety had slipped we are reviewing the many people.
out of date with so many mandatory training and its
other competing priorities current frequency. Over the past few years
to focus on. I have now we have recognised that
rectified this and I would CQC there are just too many
like you all to do the same conflicting priorities all at
if you are not up to date. If The CQC is now taking a the same time.
you are having problems more proactive approach
completing your training and will be undertaking Therefore I am determined
due or you do not have their assessment on an next year will be a period
an appraisal scheduled ongoing basis - which I of consolidation and that
which is due please let feel is so much better than we focus on the most
your line manager or just being reliant on a few important things as far as
service lead know. as soon inspections at a point in possible.
as possible. Compliance time. This should provide
is a requirement of for a more balanced With this in mind and to
our contracts and CQC view. The CQC will start help inform our discussions
registration. to attend some of our at the leadership team can
governance meetings as you please let your service
The mandatory training well as meet regularly with leads know the top few
and appraisal database Natalie and I. things that would make a
is available here for difference to you in your
anyone to view via G CCG Contracts role.
Drive: Mandatory Training
Database\Mandatory Thank you all for your Jacqui Scott
Training and Appraisal comments on the Chief Executive Officer
Database. specifications and Key
Performance Indicators.

4

Bromley Healthcare staff magazine: Winter 2017

Care Coordination Centre

In addition to the launch of the new community contracts, the beginning of December saw
the addition of the Community Team’s administration support to the Care Coordination Centre.

5

Bromley Healthcare staff magazine - Winter 2017

Healthcare Careers Discovery Day

Bromley Healthcare hosted The young people heard Health Professionals to learn
its second Healthcare inspiring talks from Jane more about their individual
Careers Discovery Day Rowlands (Nurse), Charlotte roles and responsibilities. The
on 22 November at the Ward (BHC Sponsored Student day ended with a question
Central Library in Bromley Nurse), and Carolyn Anderson and answer session with staff
following a successful (Dental Nurse). They then who are trained clinicians but
funding bid from Health worked in teams to ‘Guess work in an alternative role.
Education England. that Tool’ which included a
Physiotherapist’s goniometer, The day was a fantastic
Over 50 local young people an Occupational Therapist’s success with great feedback
from a variety of schools kettle tipper, and a Nurse’s ear from the staff and young
attended the day which was irrigator. people including a few tweets.
a great success. Each young The students have already
person was selected by the Following lunch which was asked when the next one will
school as being interested in a quickly devoured by the be!
career in the health and social hungry audience, the young
care sector. people heard from Sheila We would like to thank all
Thorne, Apprenticeship Lead those staff who gave their
The morning began with a who discussed the available time and skills to facilitate this
welcome and introduction pathways into healthcare experience for our local young
from Chief Exec Jacqui Scott, roles. The afternoon then took people.
who also stayed and made on a more interactive format
contact with the school’s with the audience moving Lyndsay Pyne
career advisors. between different Allied Community Clinical Educator
for Therapies

6

Bromley Healthcare Charity update - Winter 2017

Merry Christmas and a Happy New Year
from the trustees and staff of
the Bromley Healthcare Charity.

The Stroke Support Club celebrate Christmas

Project Lead, Sally Stacey reports: “The Stroke Support Club is run by dedicated volunteers.
We offer a warm welcome and friendly faces and an opportunity for you to make new friends
and help support each other. So if you or someone you care about has had a stroke, you are
not alone - come along to our Club and meet others who understand.”

7

Bromley Healthcare Csthaaffrimtyaugpadziante - Winter 20167
The Stroke Support Club meets on the first Thursday of each month from
2pm–4pm at St Andrews Church Hall, 136b Burnt Ash Lane, Bromley, BR1 5AF.
You can drop-in, self-refer or go via your GP. For general enquires and self-referrals contact
Sally Stacey - Lead Volunteer. If you do drop in, please contact Sally in advance because
members may be on an outing. She is contactable every Thursday 9am–5pm on her
mobile: 07704 351566. For Single Point of Entry enquiries telephone: 020 8315 8715 or
email: [email protected]

8

BBrroommlleeyy HHeeaalltthhccaarree Csthaafrfimtyaugpadzainte - Winter 20176

Appointment of Chief Executive Officer

The Bromley Healthcare Pastoral, Spiritual and Raoul Pinnell, Chair of the
Charity was set up in 2013 Religious Care at Lauriston Trustees of the Bromley
and has been mainly funded House (Bromley Healthcare) Healthcare Charity said:
by Bromley Healthcare. The Sickle Cell Group (Bromley “This is most helpful, as it
Charity has been quietly Healthcare and the Sickle Cell gives us a level of certainty,
gaining experience, in line Society). regarding our income. We
with its purpose of advancing None of the above would have therefore decided to
health and well-being. “Its have been possible without appoint Andrew Hardman as
main impact to date has donations from Bromley our (part time) CEO, with the
come from supporting Healthcare. As a result of remit of taking the Charity
activities that have been improvements productivity forward. He was previously a
set up to help people to get achieved by staff, Bromley Trustee of the Charity and is
better and stay well, manage Healthcare was able to also the Director of Strategy
a condition or to keep well” generate surpluses, some and Business Development
said Susan Duke, the charity’s of which they have used at Bromley Healthcare. They
Executive Officer. “Some of to support the Bromley have kindly agreed to release
the support has taken place Healthcare Charity. him, from some of this work,
in a ‘club environment’, often to take over this role, for the
in a local church hall. The The main contracts held next year.”
evidence to date is that when by Bromley Healthcare are
people come together in a with the local NHS Clinical Andrew Hardman
‘community club’, they gain Commissioning Group, and Chief Executive Officer
from a combination of some the London Borough of Bromley Healthcare Charity
clinical support, and what Bromley. These contracts have
they have learnt by sharing recently been retendered Andrew Hardman said: “It
experiences with others.” and won by Bromley is a privilege to have been
Healthcare. Jacqui Scott, offered this opportunity. I
Currently the Bromley CEO of Bromley Healthcare look forward to working
Healthcare Charity supports said: “We are delighted that with the Trustees and the
six different areas and is we can continue to serve local Third Sector to develop
doing so in partnership with our community for at least its connections with the
a range of specialist charities (subject to performance) the Bromley Healthcare Charity.”
(details overleaf ): next 7 years. Going forward, Raoul Pinnell
Baby Café (National Baby and in line with our social Chairman
Café/NCT) purpose, we have decided to
Stroke Club (National Stroke donate 0.1% of our income
Association) to the Bromley Healthcare
Leg Club (Bromley Charity.”
Healthcare and the Lindsay
Leg Club Foundation)
Walking for Health
(Ramblers Association and
Macmillan Cancer Support)

9

Bromley Healthcare Charity update - Winter 2017

The Charity clubs and groups

We are currently able to support six different areas and are doing this in partnership with
a range of specialist charities engaging with volunteers. Attendance at the clubs and
groups is free of charge. Some groups may require GP referral.


Baby Café

Giving expectant mothers and new babies breast feeding
support, in a coffee club environment, run by the National
Baby Cafe.


Stroke Club

Supporting people recovering from a stroke in a social
environment with specialist therapy input and affiliated to
the national Stroke Association.


Leg Club

Supporting people who are recovering from leg wounds in a
social setting with clinical support, run by Bromley Healthcare
and The Lindsay Leg Club Foundation.

Walking for Health

Encouraging people to take part in local walks, run by
volunteers with support from The Ramblers Association and
Macmillan Cancer Support.

Pastoral, Spiritual and Religious Care –
Lauriston House

Supporting patients and their relatives/carers and staff at
Bromley Healthcare’s rehabilitation unit and run by Kings
College Hospital NHS Foundation Trust Chaplaincy team.

Sickle Cell Support Group

Supporting parents, carers and children in a social setting
with clinical support run by Bromley Healthcare and Sickle
Cell Society.

Visit: bromleyhealthcareharity.org.uk
Contact: Susan Duke, EO to the Trustees
Telephone: 020 8462 0297
Email: [email protected]

10

Bromley Healthcare staff magazine: Winter 2017

Friday 15 December 2017 saw the sixth national Christmas Jumper Day in aid
of Save the Children. Bromley Healthcare staff donned their festive knitwear in
support of the charity who help protect children in 68 countries across the world.
You can see some of our jolly jumpers overleaf. If you joined in the fun don’t
forget to donate - you can make a donation of £5 by texting TEAMBHJUMP to
70050 or you can put some money in the collection box at reception at Global
House which will be paid to Save the Children on Friday 22 December.

11

Bromley Healthcare staff magazine - Winter 2017

Make the world bet

12

Bromley Healthcare staff magazine: Winter 2017

tter with a sweater!

13

Bromley Healthcare staff magazine - Winter 2017

Star of the month

October Star - Natasha Ricketts November Star - Jo Webb

Natasha Ricketts For the past month Jo has had to take on
many areas of work that are not within her
October 2017 normal remit due to absence at a senior
level within the team as well as keeping the
Natasha started working for Children’s ‘day job’ going.
Physio Service as Physiotherapy Assistant Jo has demonstrated incredible
as a complete novice to the job. It was commitment and a ‘can do’ approach in a
unfortunate that when she started another time of difficult change for the team and
Assistant retired and she had been entirely supported many members of the team on
responsible for equipment through pre- a daily basis. She has also undertaken many
school, school and special school service. different things for the first time and really
She had years of experience and there was achieved an amazing amount within such a
not long for Natasha to train before she left. short period of time.
The Safer Care Team have commented
on what a great job she has done with
getting the incidents, feedback and quality
alerts up to date with such patience and
professionalism.

Natasha hit the ground running learning Jo Webb
an entirely new set of skills and taking on
single handedly the task of unravelling November 2017
the equipment database, ordering, and
everything associated with servicing etc. The effort has been truly astonishing and
She has managed things with a sense of over and above what is normally expected
humour and systematic approach when and all with a smile!
others would have crumbled. All while Fiona Christie
being on a short term contract and with the Assistant Director of Operations
threat of her contract not being renewed.
She has shown a level of commitment few
would have done under the circumstances
and made kept the service going with a smile.
Sue Kenvyn
Physiotherapy Assistant

14

Bromley Healthcare staff magazine: Winter 2017

December Star - Kate Armstrong The overall figure for total pressure ulcers
has since reduced.
Kate Armstrong Kate has continually supported helping
the teams in improving their knowledge,
December 2017 helping them to make the changes in
practice and supporting to make changes
Kate came into post to support the delivery across species in Bromley Healthcare and
in reducing pressure ulcers acquired by with other organisations, demonstrating
Bromley Healthcare. that she is a true advocate for patients and
an ambassador and leader for community
nursing .
Well done Kate.
Natalie Warman
Director of Nursing, Therapies and
Quality Assurance

Team of the quarter

Autumn-Winter -
Community teams

On evaluation of this quarters serious
incident data and presence at pressure
ulcer panel there have been zero acquired
pressure ulcers in BHC. Over the past
two years there has been a significant
improvement in all the community teams
in improving the quality of the clinical care
to vulnerable patent at risk of developing
pressure ulcers.

I have been so impressed with the teams Our staff do amazing things -
continuous commitment to improve, learn, nominate them!
take on new challenges to improve the care
they give to their patients they truly deserve The criteria for the monthly star and
a collective team of the quarter. quarterly team awards and how
Natalie Warman to nominate can be found on our
Director of Nursing, Therapies and intranet. Email: [email protected]
Quality Assurance

15

Published by Bromley Healthcare’s Communications Team.
If you have an enquiry please email [email protected]


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