Plane Training Brochure

Brochure OUR MISSION IS TO ACHIEVE
TRAINING EXCELLENCE USING
‘PLANE INNOVATIVE METHODS, INDUSTRY
TRAINING SPECIALISTS, EXPERIENCED AND
QUALIFIED TEACHERS TO PROVIDE
VALUABLE AND LASTING LEARNING.

We are a flexible freelance team of over 20 highly qualified and Contact Us
experienced learning development and delivery specialists.
Our associates are skilled instructional designers and qualified Sandra Alexander
trainers. Senior Trainer and Director
We provide a complete learning solution service to suit a wide range Tel: 07941 909626
of needs with creative and inspirational approaches. [email protected]
[email protected]
Summary

Our strengths lie in our training experience, qualifications and flexibility Paola Marshall
Our team can integrate within your business, assist with assessing learning Senior Trainer and Director
needs, designs, and deliver solutions as required. The complete service we Tel: 07802 419664
provide allows our customers to rapidly expand and contract their learning [email protected]
solutions capabilities to suit their changing needs. [email protected]

We have team members based in the UK, Scotland, Ireland, France, Italy ‘Plane Training Website
and Australia and can provide multi-lingual services. We travel worldwide www.planetraining.co.uk
for training; we are experienced and mindful of local customs.

Brochure

Experience

’Plane Training is proud to have become a trusted and respected name in the travel industry whilst remaining relatively
unknown in the public domain. Our work and training solutions are fundamental to Travel training globally; however, in
the last decade, this may not have been publically accredited. This is because we work for selected high profile travel
industry clients and through intense training needs analysis, skill and professionalism, we adapt, understand and
integrate within these organizations either temporarily or over longer term projects.

We have over 14 years of experience in the learning solutions industry. Our individual team members provide over 100
years of experience cumulatively. Our customer contracts have given us the opportunity to design, co-ordinate and
deliver performance centred, classroom and virtual training for national and international groups with audience
numbers ranging from 1 to well over 50.

Our work so far has mainly involved development and delivery of solutions for national and global training programs
within the (GDS) Global Distribution System; however, outside the travel industry, we have worked with (ERP) Enterprise
Resource planning industries, social media and government department partners.

Our team understands the change management challenges that companies face with system or operational changes.

Sample Project Work

Travelport Global Travel Commerce Platform Provider
‘Plane Training is a Travelport Preferred Global Training Partner

• Management, design and delivery of learning solutions for global software rollouts for the past 6 years.
• Our team is deployed in an agile development environment for 2-3 software release lifecycles each year.
• We assist throughout the process; assess learning need, design multi-media solutions, review and update, distribute and

deliver training on behalf of the customer. Finally, we gather and analyse feedback for the next lifecycle.
• Planning and Learning Solution design and delivery for implementation of companywide software rollout for example

Cornerstone;
• Learning Management Solution for a wide range of audiences and needs
• Design and delivery of market specific courses for support teams focusing on trouble shooting
• Design and delivery of customer service courses delivered across America, EMEA and APAC regions.
• Design of classroom, virtual and e-learning solutions for new product releases.

Project Success Statistics

• Our blended e-learning, virtual and classroom solutions have decreased time to competency for our customer’s customers
and internal audiences including; sales and support teams.

• Introduction of quality assurance processes improved training content and reduced time in correcting and updating content
to a structured and definable timescale.

• Improved resolution of issue at first line for support teams in targeted regions to 98%
• Surveyed customer satisfaction increased to over 90%.
• Product adoption in targeted regions improved by up to 40%.

Brochure

Amadeus Global GDS Global Distribution System Provider
Exclusive Amadeus UK Training Provider

• Classroom, virtual and e-learning design and delivery partner.
• We provide continuous UK wide learning support for this Global Distribution System Company. Designing and delivering

Classroom, virtual, blended and self-paced learning.
• Planning and Learning Solution design and delivery for implementation of new products.
• Planning and assisting throughout any small/medium or large migration for our partner.
• Design and delivery of market specific courses for Amadeus UK.
• On site floor walking.

Project success statistics

• Supported market share increases of over 10%
• Maintain an unprecedented training course customer satisfaction index;
• Over 95% of customers are assessing training services as excellent
• Successful implementation and support through large UK wide migration in 2016; in conjunction with Amadeus ‘Plane

Training helped converting approx. 10,000 users.

Digital Zebra – Social Media Consultancy

• Learning solution development and delivery partner.
• Developing social media training for delivery to small to medium enterprises

Brewers Decorator Centres

• Classroom training delivery partner for major ERP system change migration.
• Supporting a UK wide (ERP) Enterprise Resource Planning system rollout across a variety
of roles and learning needs.
• Successfully migrated with Brewers over 1000 UK wide branches on the new system.

Project success statistics

• Customer reported improved productivity in related roles of up to 40%
• Created a structure of knowledge levels and support that reduced costly calls to support desks by 25%

Kerridge Commercial Systems (KCS)
- an enterprise resource planning system provider

• Company wide discovery workshops
• Department wide TNA
• Assessment and evaluation of existing training material
• Redesign of existing material and individual use cases
• Proposal on training guidance following analysis
• Rewrite of training material

Brochure

Project success statistics

• Customer reported greatly improved staff morale.
• Created a structure of training material and support, helping all internal departments.

Software Experience &
Qualifications

GDS Systems
Galileo, Apollo, Worldspan, Axess, Amadeus, Sabre
ERP Systems
KCS-K8, Merlin
Learning Solutions Design and Delivery Software
Camtasia, Captivate, Prezi, Joomag, Flipbuilder, WebEx, Genesys, Go To Meeting.
Learning Management & CRM Software
Cornerstone, Sum Total, Moodle, RightNow.
Issue and Project Tracking Software
JIRA, Oracle Knowledge
Microsoft Office
Word, Excel, PowerPoint, Project, One Note, Outlook, Skype.
Social Media
LinkedIn, Google plus, You Tube, Twitter, Instagram.
Project Management
Prince 2, ITIL, Scrum Master, PMP
Learning & Development
CIPD Diploma, Certificate in Education or Education graduate qualified.

Methodology and Instructional Design Experience:

• ADDIE, SAM, AGILE, Rapid Prototyping and Waterfall.
• Anderson/Blooms, SOLO taxonomies and Kirkpatrick evaluation models.

Clients – Testimonials and success story details are availale on our website

Amongst some of our clients: the Ministry of Defence, Scottish Power, Kerridge Commercial Systems,
Traveltech Solutions and Avios.

Brochure BESPOKE TRAINING DESIGN AND DELIVERY

Our Offering: VIRTUAL, BLENDED OR E-LEARNING DESIGN AND
DEVELOPMENT SOLUTIONS
Whilst the majority of our courses have been requested
and developed on behalf of our customers, ‘Plane DESIGN AND DEVELOPMENT OF RECORDED AND
Training has either carried on with ‘old favourites’ like ONLINE TRAINING AND TUTORIALS
the Fares and Ticketing courses or designed new and EVALUATION DESIGN
up-to-date courses which were developed because of
natural evident gaps in the market. FEEDBACK AND MAINTANCE PLANNING
QUALITY ASSURANCE AND PROJECT ACCEPTANCE
Whichever course may be of interest to you, in the
travel arena, you may rest assured in the knowledge TESTING
that ‘Plane Training has already created it and tested it NEW AND EXISTING PRODUCT TESTING
previously! If not we would welcome the challenge to TEACHING DELEGATES WITH ENGLISH AS A SECOND
do so for you.
LANGUAGE
Across the board courses:
Technical services:
CUSTOMER SERVICE
TELEPHONE SKILLS HELPDESK TRAINING DESIGN AND DELIVERY
SALES NDC WORLDWIDE IMPLEMENTATION AND SUPPORT
TRAIN THE TRAINER
HELPDESK AND CUSTOMER FLOOR-WALKING
CLASSROOM & ONSITE DELIVERY SUPPORT

Our Services: IMPLEMENTATION AND SETUP OF STRUCTURES AND
SYSTEMS
CONSULTANCY AND SOLUTION DESIGN FOR
TAILORED CUSTOMER REQUIREMENTS
DISCOVERY WORKSHOPS
FULL TRAINING NEEDS ANALYSIS
TRAINING NEEDS ANALYSIS REPORTS
SUGGESTIONS FOR DEVELOPMENT

Brochure Amadeus training:

Travel Industry non -GDS specific ‘Plane Training has assisted Amadeus with training since
training courses 1999; in those days our role was working as an external
partner, as and when required; today ‘Plane Training is
PASSPORT INTO TRAVEL Amadeus UK’s exclusive functional system training
partner.
GDS Training:
The below courses are just an example of the offering
A Global Distribution System (GDS) is a network on Amadeus as listing them all would be very long
operated by a company that enables automated indeed. Please enquire if we run your course of choice.
transactions between travel service providers (mainly ‘Plane Training can be easily develop a variety of
airlines, hotels and car rental companies) and travel bespoke courses to suit your needs.
agencies.
Amadeus Courses:
‘Plane Training’s expertise focuses on GDS training.
Most of our team can train in any main GDS available Run in either Cryptic/Command or new Sell
worldwide. We currently hold contracts with the major Connect platform. Most courses are also available
UK based GDS companies and can provide training on
most topics. as virtual classes.

‘Plane Training can deliver the following courses across AMADEUS RESERVATIONS
all main GDS: CHANGE TO AMADEUS
TICKETING - GET STARTED
FARES AND TICKETING LEVEL 1 TICKETING - ADVANCED
FARES AND TICKETING LEVEL 2 FARE LOADING
LIGHT TICKETING
FOCUS ON ADM ANCILLARY SERVICES
ADVANCED FARES TICKET CHANGER
MODULARISED RESERVATION COURSES CARS
HOTELS

Brochure RESERVATIONS
CHANGE TO TRAVELPORT
Travelport training: TICKETING - GET STARTED
TICKETING - ADVANCED
‘Plane Training has worked alongside Travelport for
over 10 years providing a full training development and FARE LOADING
delivery service. We have also provided supplementary LIGHT TICKETING
multi lingual capabilities to support regional course ANCILLARY SERVICES
delivery. ‘Plane Training is a Travelport Preferred
Supplier. REFUNDS
RAPID REPRICE
Just as for Amadeus, the below courses are just an
example of the offering on Galileo and Worldspan. HOTELS
Please enquire about any course of your choice. ‘Plane CARS
Training trainers are experts for Travelport and can
develop a variety of bespoke courses to suit your needs Sabre Courses:
on either Galileo or Worldspan.
‘Plane Training has worked with Sabre. We have a
Travelport Courses: selected number of trainers that are able to deliver
Sabre courses. Please enquire about your
requirements.

Our trainers are experts in all of Travelport’s platforms
including the very latest Smartpoint releases. Most
courses are available on all three GDS and can be
delivered as virtual classes.

Brochure

Advantages to our customers:

In our experience customers’ expectations focus on:

 A tailored training plan
 A flexible timescale
 Scalable costs
 A detailed of how the training will work
 Recognisable and definable methods of assessment
 Confidence in the training provider
 A sound return on investment
 A well-defined proposal on how knowledge will be maintained

Our Commitment:

Our commitment and loyalty to our customers is not limited to their expectations:
• We constantly strive to fulfill the best customer service not only to our customers but also internally within their
teams.
• We work to ensure good internal partnerships within customers' departments.
• We help with strategic project planning and implementation programs.
• We test and report on currently deployed products and sometimes even on those not yet released to market.
• We make suggestions on marketing procedures.
• We commit to the health and well-being of our customers' training department as a part of one team.

Brochure

ORGANISATIONAL FIT AND RESPONSIVNESS:

‘Plane Training’s primary goal is to maintain a rapid and effective response procedure which works with our customers'
existing processes and structures.
Our proposals includes procedures for:

• Training Delivery Complications
• Complaints Procedures
• Change Control Procedures
• Mobile Technology Response
• Escalation and Monitoring

THANK YOU FOR BROWSING OUR BROCHURE

For any questions, please contact us:
[email protected]
Alternatively, visit us:
‘Plane Training Website
www.planetraining.co.uk