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Analyzing the Key Challenges Confronting Hotel Management in Lusaka, Zambia and Strategies for Enhancing Operational Efficiency
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This research explores the key challenges facing hotel management in Lusaka, Zambia, and
suggests strategies for enhancing operational efficiency within the hospitality sector. The objectives
of the study were to identify these challenges, analyze their impact on operational efficiency, and
explore effective strategies for mitigating them. The research focused on various facets of hotel
management, including management practices, skilled labor, employee morale, service delivery,
client satisfaction, advertising and promotion, and service technology
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