ENTREPRENEUR FLIPBOOK ENTREPRENEURSHIP THIS FLIPBOOK IS ALL ABOUT ENTREPRENEURSHIP. WE'LL GO OVER THE BASICS OF BUILDING A BRAND, AND THEN DIVE INTO SPECIFICS FOR BEING AN ENTREPRENEUR. Career Choice
MUHAMMAD FARHAN FADHULLAH BIN ABANG MOHAMMAD ALI (81914) AHMAD SYAHIR BIN CHE OTHMAN (78669) MOHAMAD KHAIRUL IEZLAN BIN MOHD SEKERI (75672) DAYANG NURUL SYAHADA BT AWANG HAMDAN (79198) ENTREPRENEURSHIP FLIPBOOK MEET THE TEAM SITI SYAHIRAH BT SAPIAN (81245)
ENTREPRENEURSHIP THE ENTREPRENEUR FLIPBOOK NAME: NATASHA BINTI NOORSALIN AGE: 31 YEARS OLD BUSINESS: RESTAURANT AND J&T SERVICE LOCATION: KOTA BELUD & KOTA KINABALU, SABAH
INTRODUCTION AND BACKGROUND ABOUT THE ENTREPRENEUR FACTORS LEADING TO ENTREPRENEURSHIP SUCCESS FACTORS/MEASURES OF ENTERPRISE FACTORS THAT CONTRIBUTE TO SUCCESS REWARDS & STRESSES IN CAREER OBSTACLES & STRATEGIES TO OVERCOME AT STARTUP TABLE OF CONTENTS THIS FLIPBOOK IS ALL ABOUT ENTREPRENEURSHIP. WE'LL GO OVER THE BASICS OF BUILDING A BRAND, AND THEN DIVE INTO SPECIFICS FOR BEING AN ENTREPRENEUR. ENTREPRENEURHIP FLIPBOOK
J&T Express Outlet For J&T, start operating in 2019 located in Kota Kinabalu, Sabah. The initial capital to open J&T is RM60k. The success of Puan Natasha binti Noorsalin opened J&T due to the profit rate from the previous business which was from the restaurant. According to Puan Natasha binti Noorsalin, JnT was well received during the MCO, with profit rates reaching up to RM20k within a month. This shows that he is a successful entrepreneur. D’Anjung Warisan Restaurant Mrs. Natasha manages five employees at her restaurant, excluding herself. The hours of the restaurant are 8 am to 10 pm every day. Her restaurant has taken a hit in 2020, potentially triggering the shutdown of the business. BUSINESS BACKGROUND ENTREPRENEURSHIP FLIPBOOK She is from Kota Belud, Sabah, and is known by the name Puan Natasha bt Noorsalin. She is 31 years old. She is one of three siblings and the second child. She started out by opening a restaurant in Kota Belud, Sabah. Then, she has expanded her business by launching a new company, the J&T franchise.
BUSINESS OUTLET enjoy the process ENTREPRENEUR FLIPBOOK R e s t a u r a n t J&T Express
VIRTUAL INTERVIEW enjoy the process ENTREPRENEUR FLIPBOOK
01 FACTORS LEADING TO ENTREPRENEURSHIP By doing business, she can find a bigger income. This is because cooking and delivery service business (JnT) has a high profit rate because many customers are looking for food and goods delivery services. 2. Income ENTREPRENEURSHIP FLIPBOOK Puan Natasha binti Noorsalin can manage their own time. Can manage many things without being tied to anything. 1. Time Management
MEASURES OF ENTERPRISE SUCCES Hard time in life before is the success factor for her. She decided to totally change her life to give a comfort life for her children. She work really hard to live a better life.02 SUCCESS FACTORS This entrepreneur prove that she can open an outlet of J&T and also a restaurant. That is not easy as you say it. This is how she see herself succes in this entreprise field. ENTREPRENEURSHIP FLIPBOOK Past Financial problem Having 2 business
THE DIFFICULTY SHE FACED BEFORE WAS ALSO ONE OF THE MOTIVATIONS FOR HER TO SUCCEED. SHE IS OPEN TO LEARNING FROM THOSE WHO HAVE MORE EXPERIENCE WITH JNT BUSINESS. NEVER BEHAVE POORLY OR ARROGANTLY IN BUSINESS. FACTORS THAT CONTRIBUTE TO SUCCESS. ENTREPRENEURSHIP FLIPBOOK M BU R S S IN N E A S T S A , S B H E A C R A U U N SE S I H T E I R S O FO W R N H0ER 3 CHILDREN AS WELL. MRS NATASHA FEELS THAT SHE IS REALLY INTERESTED IN THE FIELD OF BUSINESS THAT SHE VENTURES INTO, NOT JUST TO GET RICH QUICK. SHE ADDED THAT YOU SHOULD AT LEAST HAVE THE NECESSARY EXPERTISE IN YOURSELF BEFORE YOU START A BUSINESS IN WHICH YOU ARE INTERESTED. SHE EXPLAINED THAT SUCH BUSINESS THAT YOU HANDLE MUST BE BASED ON YOUR KNOWLEGDE. AS A RESULT, THE BUSINESS YOU START MUST BE SMALL AT FIRST IT, BUT YOU CAN GROW IT. SHE MUST BE PREPARED TO FACE WITH CHALLENGES OR RISKS. ALWAYS PREPARED TO DEAL WITH ISSUES IN THE INDUSTRIES OF MARKETING, FINANCE, AND THE JNT BUSINESS
ENTREPRENEURSHIP FLIPBOOK REWARDS & STRESSES IN CAREER 04 Question 1 How do you reward yourself when you achieve something successful? Puan Natasha is not very interested in self-rewarding herself, such as buying jewelry, cars, etc. But she is more interested in seeing the growth and development of her business as a reward for herself. For example, from opening a restaurant and she has developed her business by opening a J&T branch as her self reward with a capital of 60K without making any loans. Question 2 Throughout working as an entrepreneur, what makes you stressed? Customers are the source of Mrs. Natasha's constant stress in her business. Customers who are not satisfied with the service received, those who do not understand the process, those who are impolite, etc. are among the customer disturbances she faces.
FLIPBOOK OBSTACLES TO OVERCOME AT STARTUP05 STRATEGIES TO OVERCOME AT STARTUP ENTREPRENEURSHIP JNT Express Outlet 1.Customer behavior — Mrs Natasha said that it is hard in handling customer’s request when it comes to delivering a dangerous goods and prohibited item. — The customer can’t accept the low and insisted to ignore the low. 2.Rude customer — Mrs Natasha often met a rude customer that always think they’re always right. — There are some customer who expresses their anger in an uncontrollable way. D’ Anjung Warisan Restaurant&Catering 1.Impatient customer — Mrs Natasha said that they’re sometimes having a customer who doesn’t care about the fact that something is not available or can’t be done at the moment. — Some of the customer impatient when they long waits for seating/services. 2.Customer complaints in a restaurant. — She also said that she always met a customer that complaining to their prices. — Some of the customer complaining to their poor service. 1.Mrs Natasha said that she will not violated the low instead that she will ask the customer to find another courier service. This is to prevent her JNT service receives any bad occurrence in the future. 2. Mrs Natasha will not take it personally, she will listen and if appropriate, she will apologize for the customer‘s sake and solve the problem calmly. 1. Mrs Natasha will assume that the customer has a right to be angry. She will explain clearly about the reason of the matter and take responsibility for the issue. 2. Mrs Natasha has improved their services and she also give a number of factors into consideration to set the price points.
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