Technophobia Skills For the Information Age (SFIA ...

Technophobia Skills For the Information Age (SFIA) Definitions & Rate Card
Standard Rate Card

Strategy & architecture
Business change

Solution development & implementation
Service management

Procurement & management support
Client interface

1. Follow 375 - 325 325 - 300
2. Assist 525 325 400 470 470 375
3. Apply 750 500 530 600 600 635
4. Enable 875 650 750 725 725 800
5. Ensure/Advise 1050 875 900 900 900 925
6. Initiate/Influence 1300 1025 1000 1025 1025 1025
7. Set Strategy/Inspire 1600 1200 1000 1050 1375 1250

Standards for Consultancy Day Rate cards
Consultant’s Working Day – 7 hours exclusive of travel and lunch.
Working Week – Monday to Friday excluding national holidays
Office Hours - 09:00 – 17:00 Monday to Friday
Travel and Subsistence – Included in day rate
Mileage – As above
Professional Indemnity Insurance – included in day rate.

Level Definitions

1 Follow Autonomy Influence Com
Interacts with immediate Perf
Works under close colleagues. struc
supervision. Uses little Req
discretion. Is expected to unex
seek guidance in
expected situations.

2 Assist Works under routine Interacts with and may Perf
supervision. influence immediate activ
Uses minor discretion in colleagues. May have struc
resolving problems or some external contact
enquiries. Works without with customers and
frequent reference to suppliers. May have more
others. influence in own domain.

3 Apply Works under general Interacts with and Perf
supervision. Uses influences som
discretion in identifying department/project team routi
and resolving complex members. envi
problems and May have working level
assignments. Usually contact with customers
receives specific and suppliers. In
instructions and has work predictable and structured
reviewed at frequent areas may supervise
milestones. Determines others. Makes decisions
when issues should be which may impact on the
escalated to a higher work assigned to
level. individuals or phases of
projects.

mplexity Business Skills
forms routine activities in a
ctured environment. Uses basic information systems and
quires assistance in resolving technology functions, applications, and
xpected problems. processes. Demonstrates an organised
approach to work. Learns new skills and
forms a range of varied work applies newly acquired knowledge. Has basic
vities in a variety of oral and written communication skills.
ctured environments. Contributes to identifying own development
opportunities.
forms a broad range of work, Understands and uses appropriate methods,
metimes complex and non- tools and applications.
Demonstrates a rational and organised
ine, in a variety of approach to work. Is aware of health and
ironments. safety issues. Identifies and negotiates own
development opportunities. Has sufficient
communication skills for effective dialogue
with colleagues. Is able to work in a team. Is
able to plan, schedule and monitor own work
within short time horizons. Absorbs technical
information when it is presented
systematically and applies it effectively.
Understands and uses appropriate methods,
tools and applications.
Demonstrates an analytical and systematic
approach to problem solving. Takes the
initiative in identifying and negotiating
appropriate development opportunities.
Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans,
schedules and monitors own work (and that
of others where applicable) competently
within limited deadlines and according to
relevant legislation and procedures. Absorbs
and applies technical information. Works to
required standards. Understands and uses
appropriate methods, tools and applications.
Appreciates the wider field of information

4 Enable Works under general Influences team and Perf
direction within a clear specialist peers internally. com
framework of Influences customers at profe
accountability. account level and varie
Exercises substantial suppliers. Has some
personal responsibility responsibility for the work
and autonomy. Plans own of others and for the
work to meet given allocation of resources.
objectives and processes. Participates in external
activities related to own
specialism.
Makes decisions which
influence the success of
projects and team
objectives.

5 Ensure/Advise Works under broad Influences organisation, Perf
direction. Is fully customers, suppliers and and
accountable for own peers within industry on or pr
technical work and/or the contribution of own Und
project/ supervisory specialism. Has the a
responsibilities. Receives significant responsibility princ
assignments in the form for the work of others and unpr
of objectives. for the allocation of Und
Establishes own resources. Makes betw
milestones and team decisions which impact on wide
objectives, and delegates the success of assigned requ
responsibilities. Work is projects i.e. results,
often self-initiated. deadlines and budget.
Develops business
relationships with

forms a broad range of systems, and how own role relates to other
mplex technical or roles and to the business of the employer or
client.
essional work activities, in a
ety of contexts. Selects appropriately from applicable
standards, methods, tools and applications.
forms a challenging range Demonstrates an analytical and systematic
variety of complex technical approach to problem solving. Communicates
rofessional work activities. fluently orally and in writing, and can present
dertakes work which requires complex technical information to both
application of fundamental technical and non-technical audiences.
ciples in a wide and often Facilitates collaboration between
redictable range of contexts. stakeholders who share common objectives.
derstands the relationship Plans, schedules and monitors work to meet
ween own specialism and time and quality targets and in accordance
er customer/ organisational with relevant legislation and procedures.
uirements. Rapidly absorbs new technical information
and applies it effectively. Has a good
appreciation of the wider field of information
systems, their use in relevant employment
areas and how they relate to the business
activities of the employer or client. Maintains
an awareness of developing technologies
and their application and takes some
responsibility for personal development.

Advises on the available standards, methods,
tools and applications relevant to own
specialism and can make correct choices
from alternatives. Analyses, diagnoses,
designs, plans, execute and evaluates work
to time, cost and quality targets.
Communicates effectively, formally and
informally, with colleagues, subordinates and
customers. Demonstrates leadership.
Facilitates collaboration between
stakeholders who have diverse objectives.
Understands the relevance of own area of
responsibility/ specialism to the employing
organisation. Takes customer requirements
into account when making proposals. Takes

customers.

6 Initiate/ Has defined authority and Influences policy Perf
Influence responsibility for a formation on the activ
significant area of work, contribution of own finan
7 Set Strategy/ including technical, specialism to business Con
Inspire financial and quality objectives. Influences a IT st
aspects. Establishes significant part of own wide
organisational objectives organisation and man
and delegates influences
responsibilities. Is customers/suppliers and Lead
accountable for actions industry at senior appl
and decisions taken by management level. Makes the h
self and subordinates. decisions which impact and
the work of employing deep
Has authority and organisations, indu
responsibility for all achievement of eme
aspects of a significant organisational objectives wide
area of work, including and financial
policy formation and performance.
application. Is fully Develops high-level
accountable for relationships with
actions taken and customers, suppliers and
decisions made, industry leaders.

Makes decisions critical to
organisational success.
Influences developments
within the IT industry at
the highest levels.
Advances the knowledge
and/or exploitation of IT
within one or more
organisations.

forms highly complex work initiative to keep skills up to date. Mentors
vities covering technical, more junior colleagues. Maintains an
ncial and quality aspects. awareness of developments in the industry.
ntributes to the formulation of Analyses requirements and advises on scope
trategy. Creatively applies a and options for operational improvement.
e range of technical and/or Demonstrates creativity and innovation in
nagement principles. applying solutions for the benefit of the
customer.

Absorbs complex technical information and
communicates effectively at all levels to both
technical and non-technical audiences.
Assesses and evaluates risk. Understands
the implications of new technologies.
Demonstrates clear leadership and the ability
to influence and persuade. Has a broad
understanding of all aspects of IT and deep
understanding of own specialism(s).
Understands and communicates the role and
impact of IT in the employing organisation
and promotes compliance with relevant
legislation. Takes the initiative to keep both
own and subordinates' skills up to date and
to maintain an awareness of developments in
the IT industry.

ds on the formulation and Has a full range of strategic management
lication of strategy. Applies and leadership skills.
highest level of management Understands, explains and presents complex
leadership skills. Has a technical ideas to both technical and non-
p understanding of the IT technical audiences at all levels up to the
ustry and the implications of highest in a persuasive and convincing
erging technologies for the manner. Has a broad and deep IT knowledge
er business environment. coupled with equivalent knowledge of the
activities of those businesses and other

both by self and Develops long-term
subordinates strategic relationships
with customers and
industry leaders.

organisations that use and exploit IT.
Communicates the potential impact of
emerging technologies on organisations and
individuals and analyses the risks of using or
not using such technologies. Assesses the
impact of legislation, and actively promotes
compliance. Takes the initiative to keep both
own and subordinates’ skills up to date and
to maintain an awareness of developments in
IT in own area(s) of expertise.