Certified Departmental Trainer Program Marriott International. Proprietary and Confidential. Certified Departmental Trainer PROPERTY FACILITATOR CERTIFICATION PRE-WORK Marriott International. Proprietary and Confidential.
1 Certified Departmental Trainer Program Marriott International. Proprietary and Confidential. As part of you journey to become The CDT Property Facilitator, please complete the following pre-work before the session: 1. Complete the Trainer Self-Assessment. Be prepared to share some insights from your self-assessment. This will be covered in Session 1. 2. Select a topic to work on for your teach backs. You may select a skills or knowledge and skills training to present on. 3. Read through the training brief to help you with the preparation of your presentation. We will run through the document in Session 2. 4. Download the participant workbook and implementation guide.
2 Certified Departmental Trainer Program Marriott International. Proprietary and Confidential. TRAINER SELF-ASSESSMENT Adapted from Langevin Learning Services Rate your current ability to fulfill each requirement from the skills and knowledge listed. Inexperienced (No prior experience in performing skill, requires extensive guidance / coaching) Developing (Requires regular guidance/coaching) Accomplished (Frequently demonstrates skill effectively, requires some guidance in complex situations) Mastered (Consistently demonstrates skill beyond expected level of Performance, can teach others to perform) RATING SKILLS & KNOWLEDGE TOTAL: ________ SCORE & INTERPRETATION: Add up your responses. Compare your answers to the guide below. 51-60 You have a majority of the competencies required to be an effective trainer. 25 - 50 You have many of the core competencies required to an effective trainer, however, need some improvement in certain areas 15-24 You require training, coaching and additional experience before being able to conduct trainings on your own. 1 2 3 4 Presentation: able to deliver content that conveys expertise on the subject matter Managing time: able to manage time appropriately during the training Structuring training: able to maintain logical flow (i.e., intro, presentation, application, feedback, summary) Facilitating groups: recognize signs of difficulty and responds in a flexible manner to address the learner’s needs Building and maintaining climate/rapport: able to create a friendly learning climate through enthusiasm, showing respect and empathy, and genuine interest in learners Involving learners: interact in a positive way that encourages participation and holds attention Questioning: able to pose clear, concise questions that will generate valuable discussion or challenge learners, give clear answers and handle challenges appropriately Listening: use active listening skills such as paraphrasing, reflecting feelings and encouraging words and actions Observing performance: able to observe the application of skills and knowledge and identify areas that are done well, and areas for improvement Giving feedback: provide learners with positive, constructive feedback that identifies ways to improve performance Responding to learners: respond professional and in a timely manner to learner questions, needs, problems or objections Applying non-verbal communication: able to make eye contact, suitable facial expressions and gestures that convey a calm and confident attitude Audio-visuals: able to work with different audio-visual devices (flipcharts, multimedia, etc.) to help enhance the presentation of course material Organizing logistics: able to organize and coordinate materials and classroom setup Adult learning principles: able to use training techniques that draw on the experience of adult learners and appeal to adult learning needs
3 Certified Departmental Trainer Program Marriott International. Proprietary and Confidential. TEACH BACKS Goal: Conduct a 10-minute Skill / blended Knowledge and Skills Training. Instructions: 1. Select a short 10-minute training topic from your department. Depending on your selected topic, it could be a Skills or blended Knowledge and Skills Training. 2. Execute the training system by finding appropriate content sources such as relevant SOPs or trainings. 3. Complete the Training Brief. 4. Prepare for the actual training presentation by using the completed Training Brief. Do note that you will be assigned a partner with whom you will do the demonstration. 5. Present to the group for feedback and evaluation for your certificate. Training Topic: “Learning experiences are like journeys. The journey starts where the learning is now and ends where the learner is more successful. The end of the journey isn't knowing more, it's doing more.” - Julie Dirksen, Author of “Design for How People Learn”
4 Certified Departmental Trainer Program Marriott International. Proprietary and Confidential. TRAINING BRIEF
4
5 Certified Departmental Trainer Program Marriott International. Proprietary and Confidential.