COMPETENCY- BASED LEARNING MATERIAL
Sector : ELECTRONICS SECTOR
Qualification : COMPUTER SYSTEMS SERVICING NC II
Unit of Competency : PERFORM COMPUTER OPERATIONS
Module Title : PERFORMING COMPUTER OPERATIONS
Technical Education and Skills Development Authority
KABASALAN INSTITUTE OF TECHNOLOGY
Kabasalan, Zamboanga Sibugay
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Performing Computer Operations. This
module contains training materials and activities for you to complete.
The unit of competency “Perform Computer Operations " contains
knowledge, skills and attitudes required for Computer Systems Servicing NC
II.
You are required to go through a series of learning activities in order to
complete each learning outcome of the module. In each learning outcome are
Information Sheets, Self-Checks, Operation Sheets and Job Sheets. Follow
these activities on your own. If you have questions, don’t hesitate to ask your
trainer for assistance.
The goal of this course is the development of practical skills. To gain
these skills, you must learn basic concepts and terminologies. For the most
part, you'll get this information from the Information Sheets and TESDA
Website, www.tesda.gov.ph
This module is prepared to help you achieve the required competency, in
“Performing Computer Operations”
This will be the source of information for you to acquire knowledge and skills in
this particular competency independently and at your own pace, with minimum
supervision or help from your instructor.
Remember to:
Work through all the information and complete the activities in each
section.
Read information sheets and complete the self-check. Suggested references
are included to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things.
You will be given plenty of opportunity to ask questions and practice on the
job. Make sure you practice your new skills during regular work shifts.
This way you will improve both your speed and memory and also your
confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of each
section to test your own progress.
When you feel confident that you have had sufficient practice, ask your
Trainer to evaluate you. The results of your assessment will be recorded in
your Progress Chart and Accomplishment Chart.
You need to complete this module before you can perform the next module.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 1 of 83
00
Michael C.
Magbanua
COMPETENCY-BASED LEARNING MATERIALS
No. Unit of Competency Module Title Code
1 Apply Quality Standards Applying Quality ELC315202
Standards
2 Perform Computer Performing Computer ELC311201
Operations Operations
3 Perform Mensuration and Performing Mensuration ELC311201
Calculation and Calculation ELC311202
4 Prepare and Interpret Preparing and
Technical Drawing Interpreting Technical
Drawing
5 Use Hand Tools Using Hand Tools ELC724201
Terminate And Connect Terminating And ELC724202
6 Electrical Wiring And Connecting Electrical ELC724205
Wiring And Electronic
Electronic Circuits Circuits
7 Test Electronic Components Testing Electronic
Components
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 2 of 83
00
Michael C.
Magbanua
MODULE CONTENT
Qualification : Computer System Servicing NC II
Unit of Competency : Perform Computer Operations
Module Title : Performing Computer Operations
Module Descriptor : This course is designed to develop & enhance the
knowledge, skills, & attitudes of a Computer Systems
Servicing Technician, in accordance with industry
standards. It covers the basic and common
competencies in addition to the core competencies such
as to install and configure computers systems, set-up
computer networks and servers and to maintain and
repair computer systems and networks.
:
Learning Outcomes :
At the completion of this module, you MUST be able
to:
1. Plan and prepare for task to be taken undertaken
2. Input data into computer
3. Access information using computer
4. Produce output/ data using computer system
5. Use basic functions of a www-browser to locate
information
6. Maintain computer equipment and systems
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 3 of 83
00
Michael C.
Magbanua
LEARNING OUTCOME SUMMARY
Learning Outcome 1 Plan and Prepare for Task to be
Undertaken
CONTENTS:
1. Occupational Health and Safety for Computer Users
2. Computer Hardware
3. Using the Mouse
4. Using the Keyboard
ASSESSMENT CRITERIA:
1. Requirements of task are determined in accordance with the
required output.
2. Appropriate hardware and software are selected according to
task assigned and required outcome.
3. Task is planned to ensure that OH & S guidelines and procedures
are followed.
4. Client-specific guideline and procedures are followed.
5. Required data security guidelines are applied in accordance with
existing procedures.
CONDITIONS:
The student/trainees must be provided with the following:
Training resources
o References (books)
o Audio/video materials
o Modules/Manuals
o Tools
o Materials/consumables
Training facilities/area
o Work stations
o Equipment/machines
o Furniture/fixtures
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 4 of 83
00
Michael C.
Magbanua
METHODOLOGIES:
Group discussion
Simulation
Lecture
Self-pace instruction
ASSESSMENT METHODS:
Written test
Demonstration /questioning
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 5 of 83
00
Michael C.
Magbanua
LEARNING EXPERIENCES
Learning Outcome1: Plan and Prepare for Task to be undertaken
Learning Activities Special Instructions
Read Information Sheet 2.1-1 on OHS Compare answer with Model
Policies and Procedures Answer
Answer Self-Check 2.1-1
Compare answer with Model
Read Information Sheet 2.1-2 on Answer
Computer Hardware
Answer Self-Check 2.1-2
Read Information Sheet 2.1-3 on Parts
and Functions of the Mouse
Answer Self-Check 2.1-3 Compare answer with Model
Answer
Read Information Sheet 2.1-4 on
Parts and Functions of the Keyboard Compare answer with Model
Answer Self-Check 2.1-4 Answer
Assess/Evaluate according to
Performance Checklist 2.1-4 on OHS performance checklist
Policies and Procedures
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 6 of 83
00
Michael C.
Magbanua
INFORMATION SHEET 2.1-1
Occupational Health and Safety for Computer Users
Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to observe and have knowledge on occupational
health and safety for computer users
Introduction
It is important to use good health and safety practices while working at
your computer. These practices include regular exercise and the correct setting
up of your workstation, lighting and power access.
Constant use of the mouse and repetitive keyboard activity can
contribute to injuries associated with occupational overuse syndrome.
This section on Occupational health and safety for computer users will
provide you with some excellent tips on how to use your computer safely and
comfortably.
What regular exercise can you do?
By performing simple exercises, you can minimize muscle strain and
stress associated with prolonged keyboard use. It is recommended that you:
Exercise a few times every day.
Relax and perform the exercises gently.
Avoid over-stretching.
Always stop if you feel discomfort when doing the exercises.
Do the exercise for each side of your body.
Neck exercises
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 7 of 83
00
Michael C.
Magbanua
Gently lower your ear to your shoulder and hold it there for 10 seconds.
Then slowly roll your chin along your chest and up to the other shoulder and
hold for 10 seconds. Repeat this several times.
Turn your head and look over your left shoulder, and hold for 10
seconds. Turn your head the other way and hold for 10 seconds. Repeat this
several times.
Raise your head to straighten your neck. Then create a double chin by
tucking your chin in and outwards. Your head should tilt forward. Hold for 10
seconds and repeat several times.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 8 of 83
00
Michael C.
Magbanua
Circle your shoulders forward a few times, then backwards. Repeat this
process three to five times.
Stretch your arm over your head and cradle your elbow with your other
hand. Then gently pull your elbow behind your head. Hold for 10 seconds and
repeat a few times.
Wrist, hands and arms exercises
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 9 of 83
00
Michael C.
Magbanua
Interlace your fingers with your palms facing outwards, then straighten
your arms. Hold for 10 seconds and repeat several times.
Rest your forearms and turn your palms up and down.
Spread your fingers apart, and then move them together again. Repeat
this several times.
Touch your finger to your thumb and slide the fingertip to the base of
your thumb. Repeat this process for each finger.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 10 of 83
00
Michael C.
Magbanua
Bend your wrists to 90° with your fingers straight, then slowly make a
fist.
Upper and lower back exercises
Interlace your fingers and turn your palms upwards over your head.
Straighten your arms slowly and lean slightly from side to side. Repeat this
several times.
While standing, support your lower back with your hands and gently
arch your back and hold for 5 to 10 seconds. Repeat as often as needed.
Leg exercises
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 11 of 83
00
Michael C.
Magbanua
Hold on to your chair with hands on either side. Straighten your leg and
lift your foot a few centimeters from the floor. Rotate your foot and ankle both
ways with toes pointed up, and extend with toes pointed down. Repeat a few
times with each foot.
Eye exercises
Sit upright and face forward. Look up, then down. Look left, then right.
Repeat this several times without moving your head.
Look up and away from the screen and focus on a distant object (more
than three metres from you) such as a picture or out the window.
Where do you place your monitor for the best lighting?
You should be wary of the lighting
surrounding your computer monitor
(screen) as it can affect your eyes and
the visibility of work viewed on the
computer screen.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 12 of 83
00
Michael C.
Magbanua
Avoid reflections by placing the monitor
to the side of the light source/s, not
directly underneath.
Try to place desks between rows of
lights.
If the lighting is fluorescent strip
lighting, the sides of the desks should be
parallel with the lights.
Try not to put the monitor near a
window. If this is unavoidable ensure
that neither the monitor nor the operator
faces the window.
If the monitor is well away from windows, there are no other sources of
bright light and prolonged desk-work is the norm, use a low level of
service light of 300 lux (lux is a unit of measurement for light).
If there are strongly contrasting light levels, then a moderate level of
lighting of 400 to 500 lux may be desirable. High quality, anti-glare
screens may be necessary.
How can you minimize eyestrain?
Working constantly with computer monitors or visual display units
(VDU's) can produce tired and sore eyes and eye strain.
Tip:
To reduce strain, take short rests and look into the middle distance. If
necessary, close your eyes and lightly cover them with your hands, then
breathe deeply eight or nine times.
Colorful posters and plants will also help provide relief from eye strain.
Remember that you should also do eye exercises to minimize eye strain.
What is the correct way to access the power supply?
Double adaptors
When there are not enough power points in your office, double adaptors
are often used to overcome this problem. A double adaptor does allow you to
plug in two devices. However, 'piggybacking' double adaptors is extremely
dangerous and should be avoided.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 13 of 83
00
Michael C.
Magbanua
When you require extra power points, it is safer to use a power board
(consisting of 3 or 4 extra power points) with a surge protector rather than use
2 or 3 double adaptors to create the same number of power points.
Cluttered wiring
Wiring from computers or telephones can become dangerous if there are
a lot of devices in the same area.
As well as being cluttered and untidy, other potential problems are:
It is difficult to identify which plug belongs to each device.
When disconnecting a device to remove it for repair, replacement or
relocation, it is more difficult to unplug its power cable.
Whilst untangling power cables you could pull out the wrong plug.
To avoid these problems you should use cable ties to bind cords together and
keep them neat and out of the way.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 14 of 83
00
Michael C.
Magbanua
PERFORMANCE CHECKLIST 2.1-1
Unit Observing Occupational Health And
Competency Assessment Module Safety
Performing Computer Operations
NAME: DATE:
COMPETENCY: Perform Computer Operations TEST ATTEMPT
1ST 2ND 3RD
DIRECTIONS:
Ask Instructor to assess your competencies of the critical performance
criteria listed below.
You will be evaluated using the guide on the other side.
ASSESSMENT CRITERIA PERFORMACE
LEVEL
1. Inspect work instruction according to job
requirements YES NO N/A
2. Standard Operating Procedure being followed
3. Observed the Health and safety procedure
4. Observed Proper Sitting Position
5. Check cables
6. Observed 5S
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 15 of 83
00
Michael C.
Magbanua
INFORMATION SHEET 2.1-2
COMPUTER HARDWARE
Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to identify the parts of the computer and its function.
What is a Computer?
It is any device, usually electronic, capable of accepting data, performing
arithmetic and logic operations on the data and giving meaningful results.
Computers are very useful, not just to perform calculations but to store large
quantities of information for a long period of time. It has both memory and
processing capabilities, making it very influential to the lives of the human
beings for the recent decades.
Computer Parts and Storage Devices
Most computers on the market today have the following components: a
processor, RAM, a monitor, a hard disk drive, a keyboard, a mouse, a CD-ROM
drive, a sound card, and a modem. In addition, you might want or need
components that aren’t part of your computer’s package, such as a DVD drive,
Zip drive, printer, and scanner. The rest of this lesson explains what these
components, usually called peripherals, are and how they are used.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 16 of 83
00
Michael C.
Magbanua
A Mouse
Most computers come with a mouse. A mouse is just a pointing device for
selecting items on the screen. There are four basic styles of mice: a standard
two-button mouse, an Scroll Point mouse, a three-button mouse, and a wheel
mouse. Some of these mice have additional features to help enhance your
computer experience.
Two-button mouse Three-button mouse
Wheel Mouse Scroll Point Mpouse
Keyboards
The computer keyboard is one of the basic ways of entering information
into the computer, so most computers have one except certain types of
handheld devices. If you’ve used a typewriter, you can use a computer
keyboard. There are three types of keyboards that may have come with your
computer: a standard keyboard, an Enhanced Performance USB keyboard, or a
fingerprint reader keyboard. An Enhanced Performance USB keyboard contains
all of the features of a standard keyboard plus additional keys that you can
program to perform unique functions.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 17 of 83
00
Michael C.
Magbanua
Standard Keyboard Enhanced Performance USB keyboard
Fingerprint reader keyboard
Monitors
A monitor is a device that displays information into the computer. There
are two basic styles of monitors: Cathode Ray Tube (CRT) monitors and Liquid
Crystal Display (LCD) monitors.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 18 of 83
00
Michael C.
Magbanua
Because of the many variations within each style of monitor, it is a good idea to
consult the User Guide for your specific monitor for information about the
various hardware controls.
Floppy Disk Drive
This comes as standard with most computers. For many years, the floppy
disk was the way to give someone a document from your machine. You copied
the information to the floppy and passed the floppy on. Then came the Internet
and networking, which are new and convenient ways to exchange information.
Floppy drives are a common way of backing up files.
CD Drive
Your computer might have been ordered with a
pre-installed CD or DVD drive.
There are a number of different types of CD and
DVD drives, each with varying capabilities. You
can identify the type of drive by looking at the
logo or logos on the front of the drive, either on
or below the drive tray. The following
illustrations show the logos and logo
combinations associated with the various types
of CD and DVD.
MultiBurner plus:
-OR-
-OR-
This drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW
discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs,
and audio CDs. In addition, it can record on DVD-R discs, DVD-RW discs,
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 19 of 83
00
Michael C.
Magbanua
DVD-RAM discs, DVD+R, DVD+RW, CD-RW standard and high speed discs,
and CD-R discs. Some drives can also record DVD+R Dual Layer 8.5GB discs.
Speakers
With a sound card, a CD drive, and
speakers, you can play regular audio CDs
on your computer and enjoy many of the
other audio features of the applications
on your computer. But as with your
stereo, you can’t hear anything unless
you have speakers! Most likely, your
computer will come with speakers.
Speakers come in all price ranges, but
even the less expensive ones work well.
The speakers plug into the back of your computer, and look similar to the ones
shown below.
With these speakers, you can hear music and other special audio, as well as the
everyday reminders and warning sounds your computer makes.
Printers
Hundreds of different printers are on the market, in a wide range of
prices. Printer technology has advanced dramatically in the last 10 years, so
even a less expensive printer can produce impressive results. Some new
computer packages include a printer. Printers are easy to buy and easy to
install if the computer you obtain doesn’t have one.
Printers are distinguished by printing features, output quality, and speed—that
is, how many pages they can print in a minute. The most popular printers for
home use are ink jet printers. Ink jets print pages by spraying a fine ink mist
onto the page and are the type of printers most often used for color printing.
Laser printers, although more expensive, are faster and of higher quality, and
most models allow only black-and-white printing. Color laser printers can be
quite expensive. You can also find multipurpose machines that print, fax, copy,
and scan. If you have a need for all these features, check with a local computer
store or current magazines to learn more about features and trade-offs.
Laser Printers
Laser printers, long the standard for professional and corporate users,
are fast and efficient, and typically are much faster than ink jet printers. Some
CSS NC II Date Developed: Document No.1
April 2011 Issued by:
KNVS-KIT - Performing Computer Developed by: Revision # Page 20 of 83
QMS Operations Michael C. 00
Magbanua
laser printers can print 32 ppm (pages per minute), which is blazingly fast.
They also offer multiple trays for different paper sizes and a host of other
features. If you have a small business that requires a good deal of printing or
invoicing, or if you expect to use your printer for a community publishing
system for a club or group, this type of printer will give you very fast results.
However, unless you buy an expensive color laser, you are signing up for black-
and-white printing only.
Ink Jet Printers
Ink jet printers are the home standard. They provide color capabilities as
well as crisp black and white, but their speed doesn’t match that of laser
printers. The cheaper models can take more than a minute to print a full page
of text. But for most people, the benefits outweigh the inconvenience.
Scanners for Transferring Photos onto Your Computer
A scanner is used to copy an image or
page for storage and display on the computer.
Scanners typically look like little copying
machines, with a glass plate (the plate you put
the copy on) and a heavy rubberized mat that
lies on top of that.
Use a scanner such as this one to move print
pictures onto your computer.
Scanners are great if you have many pictures that you want to preserve or
share with others. Scanners are also great if you have a lot of typed text that
you want to store on the computer. Scanners now come with OCR (optical
character recognition) software that actually reads the text on the page and
turns it into a text file. This doesn’t work very well with handwritten text,
however, so if your intention is to use a scanner to translate your brother’s
badly written letters into something legible, don’t count on it.
Uninterrupted Power Supply (UPS)
Sometimes, even surge protectors aren't sufficient to protect
your hardware and data especially when the lights go out. Not only
can surges, spikes and brownouts (voltage reductions) cause lost
data, but because computer components can be prone to electrical
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 21 of 83
00
Michael C.
Magbanua
irregularities, these events can also damage the components beyond repair.
A UPS is a battery-equipped device that supplies power to your system in the event of a
power outage. UPS systems can power your system anywhere from a few minutes to more than
two hours during a power failure, depending on the model and brand of the UPS and your
connected equipment. This gives you enough time to save your data and shut down your PC
and hardware properly. Many UPS systems come with software that allows you to automatically
back up data and shut down hardware in the event that there's a power outage when you're not
close to your PC.
Automatic Voltage Regulator
AVR ensures that your PC gets clean, constant voltage by
monitoring and adjusting dangerously low and high voltage levels.
When voltage levels drop too much, the AVR increases output voltage,
and when voltage reaches dangerously high conditions, it decreases the
level. The only problem on using AVR is that when you encounter
problems like blackout the computer will automatically shut down and
it sometimes causes data errors or sometimes it will cause
malfunctioning of your computer.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 22 of 83
00
Michael C.
Magbanua
SELF- CHECK 2.1-2
I. Identify the following. Choose the best answer. Use a separate sheet of paper
in answering.
______ 1. A pointing devices use to select commands on the monitor simply
by pointing and clicking.
a. keyboard b. laser c. mouse
______ 2. A drive on which you insert the diskette.
a. CD Drive b. Diskette drive c. Floppy Disk drive
______ 3. A device used to copy an image or page for storage and display on
the computer.
a. scanner b. printer c. web cam
______ 4. A device that displays information.
a. printer b. scanner c. monitor
______ 5. RAM stands for?
a. Randam Acces Memory
b. Random Access Memory
c. Random Acess Memory
______ 6. A primary input device of most microcomputer ________ is one of the
basic ways of entering information into the computer.
a. Keyboard b. Mouse c. Scanner
______ 7. A drive on which you insert the CD. c. disk drive
a. Floppy disk drive b. cd drive
______ 8. _______ is a physical part of your computer where you save all your
work for access at another time.
a. floppy disk b. hard disk c. microprocessor
______ 9. _______ is a tubeless monitor that uses a liquid crystal technology?
a. Wireless monitor b. LCD monitor c. DLC monitor
______ 10. What does ”MB” stands for”
a. mega bytes b. miga bytes c. mega bites
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 23 of 83
00
Michael C.
Magbanua
ANSWER KEY 2.1-2
1. C
2. C
3. A
4. C
5. B
6. A
7. B
8. B
9. B
10. A
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 24 of 83
00
Michael C.
Magbanua
INFORMATION SHEET 2.1-3
Parts and Functions of the Mouse
Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to identify the parts of the mouse and its function.
Mouse
While keyboards remain the major input device, the mouse is becoming
just as common. A mouse is a pointing device that controls the position of a
pointer on a monitor.
Another popular pointing device is called a track ball.
A trackball operates on the same basic principle as a mouse.
However, the major difference is that instead of moving the
mouse on a table, you move a stationary ball. The pointer on
the screen moves in relation to the movement of the ball.
Four Styles of Mice
There are four basic styles of mice: a standard two-button mouse, a Scroll Point
mouse, a three-button mouse, and a wheel mouse. Some of these mice have
additional features to help enhance your computer experience.
A. Two-button mouse B. Three-button mouse
C. Wheel mouse D. ScrollPoint mouse
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 25 of 83
00
Michael C.
Magbanua
A. If you have a two-button mouse, the buttons have the following functions:
[1] Primary mouse button: Use this button to select or
start a program or menu item.
[2] Context-menu button: Use this button to display a
menu for the active program, icon, or object.
The primary mouse button and the context-menu button
can be configured for use with the left or right hand. The mouse is configured
at the factory with the left button as the primary mouse button and the right
button as the context-menu button.
B. If you have a three-button mouse, the buttons have the following functions:
[1] Context-menu button: Use this button to display a
menu for the active program, icon, or object.
[2] Middle button: Use this button with software
applications, such as computer-aided drafting programs,
that support three buttons.
[3] Primary mouse button: Use this button to select or start a program or
menu item.
The primary mouse button and the context-menu button can be configured for
use with the left or right hand. The mouse is configured at the factory with the
left button as the primary mouse button and the right button as the context-
menu button.
C. The wheel mouse has the following controls:
[1] Wheel: Use the wheel to control the scrolling action of
the mouse. The direction in which you rotate the wheel
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 26 of 83
00
Michael C.
Magbanua
controls the direction of the scrolling action.
[2] Primary mouse button: Use this button to select or start a program or
menu item.
[3] Context-menu button: Use this button to display a menu for the active
program, icon, or object.
D. The ScrollPoint(R) mouse has the following controls:
[1] Scroll stick: Use this stick to control the scrolling action
of the mouse. This stick is pressure sensitive. The direction
in which you apply pressure controls the direction of the
scrolling action. The amount of pressure you apply controls
the scrolling speed.
[2] Primary mouse button: Use this button to select or
start a program or menu item.
[3] Quick/Auto scroll button: Use this button to put the mouse into auto-
scroll mode. When the mouse is in auto-scroll mode, the movement of the
mouse controls the scrolling direction and speed. To exit from the auto-scroll
mode, click any of the mouse buttons.
[4] Context-menu button: Use this button to display a menu for the active
program, icon, or object.
Using the Mouse
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 27 of 83
00
Michael C.
Magbanua
The symbol on your screen is the mouse pointer. It is used to interact
with objects on the desktop and is controlled by the hardware device called a
mouse that is attached to your computer.
Most commonly the mouse is handheld device that you move across the
surface of your desk. A rubber-coated ball on the bottom of the mouse moves
as you move the mouse. The ball’s movement is translated into signals that
tells the computer how to move the onscreen pointer. The direction the ball
moves controls the direction of the pointer moves on the screen.
Some computers use trackball, a stick, or a touch pad to move the mouse
pointer. The direction that you move the ball or stick with your finger tips or
drag your finger on he pad is the direction the mouse pointer moves on the
screen.
The mouse pointer changes shape on the screen depending on what it is
pointing to. Some of the most common shapes are shown in the table below.
(See figure 1.1)
Mouse Pointer (Figure 1.1)
On top of the mouse are two or three buttons that are used to choose
items on the screen. If your system has a stick, ball, or touch pad, the buttons
are located adjacent to the device. The buttons are used to point, click,
double-click, drag. These mouse actions are described in the table below. (See
figure 1.2)
Figure 1.2
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 28 of 83
00
Michael C.
Magbanua
SELF- CHECK 2.1-3
I. Matching Type: Match A with column B. Use a separate sheet of paper in
answering.
A. B.
______ 1. 1. a. Horizontal resize
______ 2. 2. b. Busy
______ 3. 3. c. Area is not available
______ 4. 4. d. Link select
e. Normal select
f. Diagonal resize
g. Vertical resize
______ 5.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 29 of 83
00
Michael C.
Magbanua
ANSWER KEY 2.1-3
1. B
2. D
3. E
4. F
5. G
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 30 of 83
00
Michael C.
Magbanua
INFORMATION SHEET 2.1-4
Parts and Functions of the Keyboard
Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to know the different keys and its function of the
keyboard.
Keyboard
Keyboard convert the letters you press into a series of bits to produce a
byte. A computer keyboard is very similar to a typewriter. There are, however,
many differences. In addition to the letters and numbers found on a type
writer, computer keyboards have a series of special keys to send special
information to the CPU. Your software defines and controls the use of these
special keys. For example, with word processing software, arrow keys move the
insertion point, to any point in a document.
Three types of Keyboard
A. Standard keyboard B. Enhanced Performance USB
keyboard
C. Fingerprint reader keyboard
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 31 of 83
00
Michael C.
Magbanua
B. The Enhanced Performance USB keyboard features special buttons for your
convenience. The buttons provide shortcuts on the keyboard to start a
program, open a file, or perform a specific function when you press them.
These keys enable you to go straight to a file, program, or Internet address
with the press of a button instead of having to click an icon, search for the
program, or type an Internet address in your browser.
Some of the Enhanced Performance USB keyboard controls are preset to
support important functions on your computer (Mute, Volume, and CD/DVD
controls); these cannot be changed. The Enhanced Performance USB keyboard
volume buttons and controls are located on the upper-left corner of the
keyboard. The volume is controlled by pressing either the left or right side of a
rectangular rocker button that is positioned parallel to the top of the keyboard.
To decrease the volume, press the left side of the rocker button. To increase the
volume, press the right side of the rocker button. Some keyboards might have a
small round mute button located directly under or to one side of the rocker
button. Two control buttons are located above and below the volume control
rocker button. The left control button above the volume control stops CDs or
DVDs. The right control button above the volume control pauses CDs or DVDs.
The left control button below the volume control rewinds CDs or DVDs. The
right control button below the volume control forwards CDs or DVDs.
There are a set of color-coded Enhanced Performance
keyboard buttons positioned across the top of the
keyboard.
Some of these buttons are preset to start certain programs on your
computer. The preset functions are printed on the label above the buttons. You
can keep these settings, or customize some of the buttons to start any program
or file you want. For example, if you enjoy playing Solitaire, you can customize
a Enhanced Performance keyboard button to open the Solitaire program.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 32 of 83
00
Michael C.
Magbanua
C. With a fingerprint reader, you can enroll your
fingerprint and associate it with a power-on password,
hard disk password, administrator (supervisor), or all
passwords beforehand. As a result, the fingerprint
authentication can replace passwords and enable
simple and secure user access. A fingerprint reader
keyboard is only available with select computers and
can be purchased as an option.
Special Keys (and their functions) of Keyboard
The keyboard serves as the user’s means of communicating with the
computer. With the aid of the machine or programmed language, information
can be inputted through the keyboard. As you can see, the keyboard is simply
a combination of a typewriter and a calculator at the side.
Keyboard keys and their function.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 33 of 83
00
Michael C.
Magbanua
SELF- CHECK 2.1-4
I. Matching Type: Match A with column B. Use a separate sheet of paper in
answering.
A. B.
______ 1. A shortcut key for Cut command. a. Ctrl + Z
______ 2. A shortcut key for Undo command. b. Print Screen
______ 3. A shortcut key for Copy command. c. F1
______ 4. A shortcut key for Save command. d. Ctrl + S
______ 5. A shortcut key for Select All. e. Page Up
______ 6. Pressing this key allows you to f. Tab
g. Home
Rename the selected item. h. F2
______ 7. A key used to Close the window, or i. Ctrl + P
j. Ctrl + Esc
quit the active program. k. Alt + F4
______ 8. A key used to display the Start l. Ctrl + A
m. Ctrl + C
menu. n. Ctrl + X
______ 9. A key used to display the Help. o. Arrow key right
______ 10. A shortcut key for Print command. p. Caps Lock
______ 11. A key used to abort a command. q. Ctrl + N
______ 12. Pressing this key move the cursor r. Backspace
s. Escape
going to the right. t. Ctrl + Y
______ 13. A shortcut key used to create a
New document.
______ 14. A shortcut key for Redo.
______ 15. A key used to View folder one level
up in My Computer or Windows
Explorer.
______ 16. Pressing this key typically moves
up one screen.
______ 17. Pressing this key it prints or copy
whatever appears on your monitor.
______ 18. Pressing this key allows you to
move the cursor at the beginning of
the character.
______ 19. Pressing this key allows you to
move the cursor five characters
going to the right.
______ 20. Pressing this key allows you to lock
letters from upper keys to lower
keys.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 34 of 83
00
Michael C.
Magbanua
ANSWER KEY 2.1-4
1. N
2. A
3. M
4. D
5. L
6. H
7. K
8. J
9. C
10. I
11. S
12. O
13. Q
14. T
15. R
16. E
17. B
18. G
19. F
20. P
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 35 of 83
00
Michael C.
Magbanua
LEARNING OUTCOME SUMMARY
Learning Outcome 2 Input Data Into Computer
CONTENTS:
1. All about Applications
2. Getting Started with Word.
3. Create and Save document
ASSESSMENT CRITERIA:
1. Data are entered into the computer using appropriate
program/application in accordance with company procedures.
2. Accuracy of information is checked and information is saved in
accordance with standard operating procedures.
3. Inputted data is stored in storage media according to
requirements.
4. Work is performed within ergonomic guidelines.
CONDITIONS:
The student/trainees must be provided with the following:
Training resources
o References (books)
o Audio/video materials
o Modules/Manuals
o Tools
o Materials/consumables
Training facilities/area
o Work stations
o Equipment/machines
o Furniture/fixtures
METHODOLOGIES:
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 36 of 83
00
Michael C.
Magbanua
Group discussion
Simulation
Lecture
Self-pace instruction
ASSESSMENT METHODS:
Written test
Demonstration /questioning
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 37 of 83
00
Michael C.
Magbanua
LEARNING EXPERIENCES
Learning Outcome 2: Input Data into Computer
Learning Activities Special Instructions
Read Information Sheet 2.2-1 on All
about Applications
Answer Self-Check 2.2-1 Compare answer with Model
Perform Operation Sheet 2.2-1 Answer
Getting Started with Word
Assess/Evaluate according to
performance checklist
Job Sheet 2.2-1 on Create and save Assess/Evaluate according to
document performance checklist
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 38 of 83
00
Michael C.
Magbanua
INFORMATION SHEET 2.2-1
All about Applications
Learning Objective: After reading this INFORMATION SHEET, YOU MUST be
able to know the different applications under Microsoft
Office.
Basic Types of Desktop Applications
To start off, take a look at five applications: word processors,
spreadsheets, presentations, databases, and e-mail and calendar management.
All five applications are widely used both at home and in business.
Microsoft Office XP is actually a suite of applications, meaning that it is a
collection of these complementary programs that work together to help you
accomplish what you need to do. These are the core programs that make up
Office XP:
■ Microsoft Word 2003, a word processing program you can use to
write letters, create reports, publish newsletters, and more.
■ Microsoft Excel 2003, a spreadsheet program capable of simple to
complex financial operations, sorting and analyzing data, and charting
and reporting.
■ Microsoft PowerPoint 2003, a presentation graphics program you
can use to create slide shows for presentations, kiosk displays, and
even broadcasting on the Web.
■ Microsoft Access 2003, a relational data management program that
helps you organize, track, sort, filter, and report on your data.
■ Microsoft Outlook 2003, an information and communication
manager you can use to send and receive e-mail, organize your
calendar, and keep track of notes, tasks, and your personal and
business contacts.
Word Processing Software
Word processors need little introduction. You use them to write things. This
course, for example. Or a newsletter. Or a book report. Or anything else made
up mostly of words.
Are there serious advantages to using a word processor? You bet. With a word
processor:
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 39 of 83
00
Michael C.
Magbanua
■ You can shape and reshape both what you say and the way it looks until
you’re 100 percent satisfied, and then print it out.
■ You never have to worry about running lines off the bottom of the page or
staying in the margins—the program takes care of that for you, breaking
lines and pages as you type. All you have to figure out is where to end
one paragraph and begin a new one.
■ You can make titles and headings bigger or darker than the rest of the
text, and you can even print them in a different typeface if you want.
■ You can print as many copies as you want, and each one looks like—
indeed is—an “original.”
■ And best of all, you never have to use an eraser.
Microsoft Word is the word processing software that is included in Office.
Take a look at Word, Microsoft’s word processing software.
Spreadsheet Programs
A spreadsheet program is the electronic equivalent of as many ledger
books as you can imagine, each one full of ledger sheets. As you’ll see in this
book, some of the tasks you can assign to a spreadsheet seem to have very little
to do with calculating balances or profits and losses. Yet they are ideal jobs for
a spreadsheet because of the way such a program organizes and works with
information. Whenever you have numbers to work with, or information—say a
student grade sheet, if you are a teacher—that’s best presented in a grid you
read both across and down, that’s the time to think about using a spreadsheet.
Unlike a word processor, which is designed to deal with lines and
paragraphs of information, you can see here that a spreadsheet is designed to
deal with “nuggets” of information that are entered into the spaces, known as
cells, that march across the sheet in rows and down the sheet in columns. This
basic organization is the hallmark of every electronic spreadsheet.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 40 of 83
00
Michael C.
Magbanua
Microsoft Excel is the Office answer to spreadsheet software.
Meet Excel: Microsoft’s spreadsheet software.
Presentation Software
If you’re giving a presentation, you no longer have to use an old overhead
projector and messy pens, a dusty chalkboard, or piles of paper handouts.
Presentation software lets you create a slide show with all of your notes, visual
aids, and even movies or sound and broadcast it to a room full of people.
Presentation software not only makes it easy to present your content, but
it makes planning and organizing your talk easier as well. It provides layouts
and text and graphic placeholders so that you only have to click and type to
add your content. You can also add speaker notes to remind yourself what to
say during the presentation—no more note cards necessary! And your audience
or students will no longer have to frantically take notes while trying to listen to
you. Presentation software allows you to print your slides as handouts so that
the people in the audience have the presentation in front of them and can
actually listen to what you have to say.
Microsoft PowerPoint is the presentation software that comes as part of Office.
Microsoft PowerPoint is your answer for creating effective presentations.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 41 of 83
00
Michael C.
Magbanua
Database Software
Database programs come in multiple sizes, from simple to quite large.
For example, governments rely on databases for keeping track of information—
taxes, social security, veterans’ benefits, and so on. Databases such as those
fall into the “quite large” category, and they require teams of trained
professionals to update them and to keep them accurate. On a lesser scale are
databases such as inventories, employee information, and sales that are
maintained in large corporations around the world. These, too, require trained
professionals.
People can and do use databases for much smaller, everyday projects.
They are great for organizing and keeping track of any collection of related
information that you want to organize, sort through, and be able to update
whenever you want.
The database software that is part of Office is called Microsoft Access.
Make your own database using Microsoft Access.
E-Mail and Calendar Management
E-mail is becoming an increasingly popular way to communicate with
people all over the world. Instead of having expensive phone conversations with
someone halfway around the world, you can use e-mail to cheaply and
instantly send them a message containing pictures, files, or even a video. You
can use e-mail software to store the addresses and contact information of all of
your students, colleagues, friends, and family. You can organize your e-mail
inbox so that you can keep related e-mails in folders and have a record of
important conversations.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 42 of 83
00
Michael C.
Magbanua
Microsoft offers two e-mail programs: Microsoft Outlook, part of Microsoft
Office, and Microsoft Outlook Express a component of Windows XP.
Outlook Express is the e-mail software that comes as part of Windows XP.
The e-mail program that is part of Office is called Microsoft Outlook. It’s a
much more robust program than Outlook Express, offering a place for notes, a
journal, and a task list to remind you of what you need to do each day. Most
useful, though, is the calendar feature of Outlook. You can use the calendar to
keep track of your meetings each day and view or print your schedule for the
day, week, or month. You can use the Outlook calendar to schedule meetings
with other people, attaching the meeting agenda and booking resources (such
as conference rooms) that you’ll need for the meeting. Outlook also allows you
to create recurring meetings of any frequency you choose—weekly, biweekly,
monthly, or annually. And the reminders that are attached to each meeting
announcement let you know when a meeting or appointment is approaching.
The reminder plays a chime and displays a dialog box to alert you to the
coming meeting.
Use Microsoft Outlook to keep track of your day and schedule meetings with
others.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 43 of 83
00
Michael C.
Magbanua
SELF- CHECK 2.2-1
I. Select from the following list, the application description. Use a separate
sheet of paper in answering.
“MS Word” “MS Excel” “MS PowerPoint”
“MS Access”
“MS Outlook”
_________ 1. Create databases and programs to track and manage your
information.
_________ 2. Create and edit presentation for slide shows, meetings and Web
pages.
_________ 3. Send and receive e-mail, mange your schedule, contacts and
tasks; and record your activities.
_________ 4. Perform calculations, analyze information, and manage lists in
spreadsheets or Web pages.
_________ 5. Create and edit text and graphics in letters, reports, Web pages,
or e-mail messages.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 44 of 83
00
Michael C.
Magbanua
ANSWER KEY 2.2-1
1. MS ACCESS
2. MS POWERPOINT
3. MS OUTLOOK
4. MS EXCEL
5. MS WORD
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 45 of 83
00
Michael C.
Magbanua
OPERATION SHEET 2.2-1
Getting Started With Word
Performance Objective:
1. Opening, saving and closing MS Word Document.
Condition:
Supplies/Materials:
Software Application (MS OFFICE)
Steps/Procedure:
In this exercise, you use the Start button to open Word.
1. Click the Start button at the left end (or top) of the Windows taskbar,
which is typically located along the bottom of the screen. (You may also
find it at the top or along one of the sides of the screen.)
The Start menu appears.
2. On the Start menu, point to All Programs.
The All Programs submenu appears.
3. On the All Programs submenu, click MS Office.
Select Word Tip
A desksttoaprtssh. ortcut is
Rather than clicking the Start button, pointing to All
represented by an
Programs, and clicking the program that you want to
icon with a curved use, you can save time by creating a desktop shortcut.
arrow in the left You simply double-click a shortcut icon to start its
associated program. To create a desktop shortcut to
corner. You can Word, click the Start button, point to All Programs,
point to Microsoft Word, and hold down the Ctrl key
create a shortcut by while you drag the Microsoft Word icon to the desktop.
Double click the Word shortcut icon to open Word.
right-clicking the
desired button-icon
and clicking Create
Shortcut. The
shortcut icon can be
moved to the desktop
by dragging the icon Date Developed: Document No.1
to the desktop. April 2011 Issued by:
CSS NC II Developed by:
Michael C.
KNVS-KIT - Performing Computer Magbanua Revision # Page 46 of 83
QMS Operations 00
In this exercise, you will know how to save a Document
The text that you enter is stored in the computer’s memory, which is
temporary. To keep the file for future use, you must store the document on
your hard disk. A file is a collection of related data or information that is
assigned a specific name and stored on a disk. To permanently store a
document, you must save it to your hard disk. Otherwise, when you quit Word,
your document is deleted. You save a document by clicking the Save button on
the Standard toolbar. When you save the document, you give the document a
unique file name so that you can retrieve the document for future use.
The first time you save a document, the Save As dialog box appears so
that you can name the document and put it in a folder. A folder is a container
in which to store and organize documents, programs, graphics, and files, and is
represented by the icon of a file folder. If you make any changes to a document
and need to save it, click the Save button and the newest version of the
document is saved, but the Save As dialog box does not appear.
A file name can contain as many as 255 characters. Word uses the first
words of the document, up to the first punctuation mark or line break, as the
file name when you save the file for the first time. You can also delete Word’s
default file name to assign a file name yourself. Because you have up to 255
characters to work with, you should strive to make your file names as
descriptive as possible. An example of a vague and cryptic file name would be
Questions. You might not remember what the questions are, or what they are
for. A better file name would be Questions for Lesson 3 Test Bank. When you
save a file, you cannot include any of the following characters in the file name:
*\/<>?:;“
In this exercise, you save your new document to your hard disk and save the
document again after you make changes.
1. On the Standard toolbar, click the Save button to display the Save As
dialog box.
The Places Bar in the Save As dialog box
provides convenient access to commonly used
locations for saving and storing files. The Places
Bar also provides access to your list of Internet
favorites and a list of recently opened documents
(in the History folder).
You can save a copy of the active document with
a different name or in a different location. You
might want to do this if you are using one
document as a starting point to create another
document or if you want to have a copy of the
original document before you make changes to it.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 47 of 83
00
Michael C.
Magbanua
2. In the File name box, type Brochure 01.
3. Click the Save button.
Word saves the document.
In this exercise, you will know how to close a Document and Quit Word
After a file is stored on your hard disk, you can clear it from the screen
by closing the document window or quitting Word. If the document has not
been saved, Word prompts you to save the file before closing the window.
To clear a document from the document window, on the File menu, click
Close, or in the upper-right corner of the screen, click the Close button. Closing
the current document window leaves Word still running. When you click Exit
on the File menu, the Word program quits.
When you have one document open in Word, two Close buttons are
displayed in the upper-right corner of the Word window. These buttons each
have an X on them, and one is just above the other one. The lower Close button
is used to close the current document, and the top Close button is used close
the document and exit Word.
When you start Word, a blank document is displayed in the Word
window. After you save and close this new document, Word remains open, but
does not automatically display a new blank document in the window like it did
when you started Word. You must click the New Blank Document button on
the Standard toolbar to create a new document.
1. On the File menu, click Close.
The document closes, leaving Word open but no documents open.
2. On the File menu, click Exit.
Word closes.
3. To restart Word, Click the Start button on the Windows taskbar, point
to All Programs, and click Microsoft Word. (You could also choose
Microsoft Word from the first column of the Start menu.)
Word starts.
4. Click the Close button on the New Document task pane.
Keep the new Word document open for the next exercise.
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 48 of 83
00
Michael C.
Magbanua
JOB SHEET 2.2-1
Create and Save a Word Document
Performance Objective:
1. Create and Save a word document.
Condition:
Supplies/Materials:
Software Application (MS OFFICE)
Perform the following:
A. Input Activity using Microsoft Word
Problems Encountered
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________
Instructor’s Comments
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________
KNVS-KIT - CSS NC II Date Developed: Document No.1
QMS Performing Computer April 2011 Issued by:
Operations Developed by: Revision # Page 49 of 83
00
Michael C.
Magbanua