July 5, 2012 Page 51 of 78 4822114C 4.7 Staff cards per user This report contains information about users with more than one valid staff card. By right clicking on the desired user in the report and choosing Show cards, the cards for the user will be shown in a card list. 4.8 Offline doors This item is only shown if the Online advanced option has been set. The report shows all online doors that have not answered to the last online command. 4.9 Emergency open doors This item is only shown if the Safety option (see 8.21) and the Online advanced option have been set. The report shows all online doors that are reported to be set as emergency open by an online command. 4.10 Stand open doors This item is only shown if the Online advanced option has been set. The report shows all online doors that are set in stand open mode. 4.11 Doors ajar This item is only shown if the Online advanced option has been set. The report shows all online doors that are reported as being ajar. 4.12 Sequential intruder This item is only shown if the Online advanced option has been set. The report shows all online doors that have a sequential intruder, i.e. where at least five failed access attempts have been made with the same card in the same door. The door disappears from this report when the cardholder finds the correct door. 4.13 Wandering intruder This item is only shown if the Online advanced option has been set. This report shows all online doors that have a wandering intruder, i.e. where at least five failed access attempts have been made with the same card in different doors. 4.14 Custom reports All card filters and event filters that are saved from their respective filter dialogs appear as custom reports. See sections 3.2 Cards and 4.1 Events respectively for more information about card filters and event filters. Note: To appear as custom reports, the card filters and event filters must be saved in one of the following locations: • the folder ‘Custom Reports’ in the VISIONLINE installation folder • the public documents folder • the documents folder 4.15 Broadcast commands This item can also be reached from the Online tab in the navigation window; see section 5.4 Broadcast commands for more information about the item.
July 5, 2012 Page 52 of 78 4822114C 5. Online If an online option has been enabled in the VISIONLINE software, there will be an Online tab in the navigation window. All online commands given from the VISIONLINE software require that the operator enters his password. Note: The online commands emergency close, block and unblock are only shown if the Online advanced option has been set. Note: Some online commands are performed from the card list or from the door list; see sections 3.2 Cards and 3.5.1 Online commands for a door for detailed information. For setup of an online ZigBee system, see User manual Online option. The following online commands can by default be performed by the system manager but no other operator templates: • emergency close • block • unblock • move/extend card To allow an operator template to perform an online command: 1. Go to Tools/Operator template X-reference. 2. Choose the Online tab. Note: ‘Allow emergency close’, ‘Allow stand open/close’ and ‘Allow block/unblock’ are only shown if the Online advanced option has been set. 3. Mark the desired online function in the left part of the dialog. Mark the desired operator template(s) in the right part of the dialog and click OK.
July 5, 2012 Page 53 of 78 4822114C 5.1 Emergency close By one single command, it is possible to emergency close all online doors; requires the Online advanced option. The authority to perform emergency close can be given to any operator template; default is system manager. To emergency close all online doors: 1. Double click on Emergency close in the navigation window. You will get a question whether you really want to emergency close all doors. 2. Click Yes. A progress bar will show how far the emergency closing has proceeded. 5.2 Block One or more user groups can be blocked from some or all online doors. 1. Double click on Block in the navigation window. You will get the dialog Block groups in doors, where all user groups and online doors of the system will appear. 2. Under “Block user groups”, check the user group(s) you want to block. Note: All groups except for the ones that are unchecked will be blocked - also user groups that are added to the system after the blocking mode has been set in the lock(s). Note: You cannot block your own group. 3. Under “Online doors”, check one or more doors from which you want to block the marked user group(s). All door areas which contain one or more online doors are shown. By clicking the plus sign of a door area, you will see the different online doors of that area. Check the appropriate one(s). Note: The blocking command is sent for one door at a time. 4. Click Block. You will get the question about unattended blocking shown to the right. 5. Click Close. 6. When one or more user groups have been blocked from a door, this will be shown with a “Yes” under the column “Blocked groups” in the door list.
July 5, 2012 Page 54 of 78 4822114C 5.3 Unblock One or more user groups can be unblocked from some or all online doors. 1. Double click on Unblock in the navigation window. You will get the dialog Unblock groups in doors, where all user groups and online doors of the system will appear. 2. If you are not sure in which door(s) there are blocked user groups, look in the column “Blocked groups” in the door list (double click on Doors under the Lists tab in the navigation window; click on the column “Blocked groups” twice to get the doors with blocked groups on top of the door list). If you are not sure which user group(s) that has previously been blocked from a certain door: right click in the dialog Unblock groups in doors on the appropriate door under “Online doors” and choose Get blocked groups. 3. The group(s) that has previously been blocked will be checked – see example in the picture to the right. 4. Under “Online doors”, check one or more doors from which you want to unblock the marked user group(s). All door areas which contain one or more online doors are shown. By clicking the plus sign of a door area, you will see the different online doors of that area. Check the appropriate one(s). If the user group(s) which should be unblocked has not been marked by using Get blocked groups as described in step 2, also check the user group(s) under “Unblock user groups”. Note: The unblocking command is sent for one door at a time. 5. Click Unblock. 6. You will get a question whether you want to perform unattended unblocking or not. 7. Click Close.
July 5, 2012 Page 55 of 78 4822114C 5.4 Broadcast commands To see what broadcast commands that have been sent out, follow the steps below: 1. Double click on Broadcast Commands. If desired, the list can be printed. If Print is pressed, the alternatives Print to file, Print with additional note, Print and Selection only are shown. Choose the applicable one. 2. By marking a broadcast command in the list and clicking View, you will get the dialog Broadcast Answers which shows all online doors. For doors which have answered to the command, the column “Answer time” states at what time the answer was given. For doors which have not answered, “n/a” is shown at “Answer time”. Note: It takes a few minutes before “n/a” is shown, since it is shown after the broadcast has made timeout. Note: In order to find all doors that have not answered: sort on answer time so that all doors with “n/a” at “Answer time” appear first. 3. If desired, the Broadcast Answers list can be printed. If Print is pressed, the alternatives Print to file, Print with additional note, Print and Selection only are shown. Choose the applicable one.
July 5, 2012 Page 56 of 78 4822114C 5.5 Move/extend card If a guest or guest party wants to change rooms and/or extend the validity of the guest card(s), this can be done without the guests needing to update their cards at the reception. If the guests just inform the reception about the situation, the reception personnel can send a command • to a new guest room door which will then accept the guest card(s) from the first room, and if applicable also for an extended time. OR • to the current guest room door which will then accept the guest card(s) for an extended time. Note: Moving/extending cards can also be done via PMS. Note: Any online foyer doors and/or online guest entrances associated with the new guest room will automatically be added to the guest card that has been moved online. Note: No more than ten cards can be moved from one room at a time. Both rooms – the one you are moving from and the one you are moving to – must be set up as online doors. The limitation of ten cards is also applicable if the cards are still valid for the same room but are given an extended validity. Note: When a card has been moved to another room, or when the validity for the card has been extended, the registration number of the card will be logged in the event report. To move card(s) to another room: 1. Double click on Move/Extend card in the navigation window. 2. At Room number, enter the number of the room where the guests are currently staying. All guest cards that are valid in the room will be shown. 3. By default, all guest cards that are valid in the room will be moved (All cards is checked). If this is not applicable, uncheck All cards and mark the cards that should be moved. 4. By default, Do NOT checkout old room is checked. Let this be marked if the card(s) shall have access both to the old and the new room. 5. At New room, enter the number of the new room to which the card(s) shall have access. 6. If the number of nights is to be changed, enter at No of nights the appropriate number of nights for which the card(s) shall be valid. The Check-out time will change accordingly. The check-out time can also be chosen by using the calendar control: mark the button next to the Check-out time field and mark a date in the calendar. The chosen date will appear at Check-out time; the number of nights will change accordingly. 7. Click Execute. 8. If any of the rooms has not been set up as an online room, you will get the message to the right.
July 5, 2012 Page 57 of 78 4822114C 9. If any of the rooms is offline, you will get the message to the right. 10. If the new room is not vacant, you will get a message as in the following example. Choose the appropriate alternative. 11. When a card has been successfully moved, you will get the message to the right. To extend the validity of one or more cards: 1. Double click on Move/Extend card in the navigation window. 2. At Room number, enter the number of the room where the guests are currently staying. All guest cards that are valid in the room will be shown. 3. By default, all guest cards that are valid in the room will have changed expiration time (All cards is checked). If this is not applicable, uncheck All cards and mark the cards that should have changed expiration time. 4. By default, Do NOT checkout old room is checked. Let this be checked. 5. Leave the New room field empty. 6. Enter at No of nights the appropriate number of nights for which the card(s) shall be valid. The Check-out time will change accordingly. The check-out time can also be chosen by using the calendar control: mark the button next to the Check-out time field and mark a date in the calendar. The chosen date will appear at Check-out time; the number of nights will change accordingly. 7. Click Execute. 8. If the current room has not been set up as an online room, you will get a message about this; see picture at step 8 under To move card(s) to another room. 9. If the current room is offline, you will get a message about this; see picture at step 9 under To move card(s) to another room. 10. When a card has been successfully extended, you will get a message about this; see picture at step 11 under To move card(s) to another room. 5.5.1 Add card to room If the loyalty option variant with adding a pre-encoded card to a room is used (see section 8.14a), there is also another way of moving cards from one online room to another online room without the guest needing to go to the reception. In this case the command Add card to room, which is shown in the right-click menu for a card in the card list, is used. The command is only shown if the applicable loyalty option has been set. Add card to room can also be used when the guest that has got the card sent in advance arrives in the hotel. The front desk staff simply adds the card to any available online guest room in the hotel.
July 5, 2012 Page 58 of 78 4822114C 5.5.2 Show history It is possible to show the history of a card which has been moved or extended, or when ‘Add card to room’ has been made. This can be done from the card list or from the event report. Note: The alternative Show history is also applicable when a card has been auto-updated (see section 3.2 Cards for more information); in that case an online option is not required. To show card history from the card list: 1. Double click on Cards under the Lists tab in the navigation window. 2. If applicable, enter a card list search filter under any of the alternatives in the left part of the Cards – Search filter dialog before clicking OK. 3. Right click on the card in the card list and choose Show history. The Changed cards dialog will appear. 4. In the Changed cards dialog, click Show to show the original card dialog; see the example picture ‘Guest Card’ below.
July 5, 2012 Page 59 of 78 4822114C To show card history from the event report: 1. Double click on Events under the Reports tab in the navigation window of VISIONLINE. 2. Enter a search filter in the left part of the Events - Search Filter dialog and click OK. 3. The Events dialog is shown. Right click on the event and choose Show history. Note: This is only possible for events that are related to a card. 4. The Changed cards dialog is shown – see screenshot at step 4 under To show card history from the card list above. 5.6 Pending cancel commands If a card has been cancelled but this command has not yet reached one or more doors, the door(s) will appear in the dialog Pending Cancel Commands. 1. Double click on Pending Cancel Commands. Note: Use a cancel card (see 2.3.1) in the locks which appear in the dialog Pending Cancel Commands. 2. If a * is shown in the dialog caption, new cancel commands have – since the dialog was opened – been sent but not yet been received by the locks. In this case, press Refresh to show all pending cancel commands. 3. If Print is pressed, the alternatives Print to file, Print with additional note, Print and Selection only are shown. Choose the applicable one.
July 5, 2012 Page 60 of 78 4822114C 6. Lock The VingCard locks are standalone and battery powered. Whenever a card is presented at the lock, an event is stored in the lock and on the card (if a smart/4k/CryptoRF card). The battery level is tested every hour; if a change in the battery level has occurred, it will be stored as an event in the lock. The RFID lock alerts the card holder about its status with different LED signals. The mag/smart lock alerts the card holder about its status with different LED signals and sounds. See Appendix D for more detailed information about LEDs and sounds. 6.1 Dead-bolting The lock can be dead-bolted from the inside, blocking all cards except for the emergency card. If the family function is activated, guest cards within one party will open the dead-bolt; see 6.2 Family function. When a staff card is presented at the lock, three very short yellow LED flashes and/or a tick sound (depending on lock model) alerts the person about the lock being dead-bolted. When a guest card is presented at a dead-bolted lock, the lock gives no LED or sound signal. Throwing and releasing the dead-bolt are events that are stored in the lock, if performed with more than one minute apart. 6.2 Family function Family function means that a guest card from the same party as the guest who dead-bolted the lock can open the dead-bolt. All guests and joiners staying in one room belong to the same party. This function will not be available in the US, since it is not in accordance with the recommendation of AAA (American Automobile Association). For setup of family function, see the section about modifying Tools/Options in Setup manual VingCard VISIONLINE. 6.3 Stand open Stand open means that the lock stays unlocked. There are three kinds of stand open functions: emergency, card and passage. The three kinds are independent and will not affect each other. Therefore it can be confusing if two stand open functions are active at the same time; this should be avoided if possible. See the section about stand open in Setup manual VingCard VISIONLINE for setup information. 6.4 On/off The on/off function can be seen as a kind of card stand open. All doors can be set up to allow on/off cards. See section about on/off in Setup manual VingCard VISIONLINE for setup information.
July 5, 2012 Page 61 of 78 4822114C 7. Card encoders In the VISIONLINE system, different kinds of cards can be used; magnetic/Ultralight/1k cards for guest cards and smart/4k/CryptoRF cards for staff cards and guest advanced cards, depending on lock model. The encoders can read cards as well as encode them. The information on the cards is encrypted. The ACE, DCE and MCE that are used together with the VISIONLINE system encode low coercivity magnetic cards. The DCE also encodes smart cards, see 7.4 Dual card encoder - DCE. Note: In addition to the encoders mentioned below, there is the Open Card printer which requires an option. An Open Card printer can be connected directly to VISIONLINE for printing/encoding magnetic cards; printing also requires the PMS Plus option. See Installation instruction Open Card printer option for further information. 7.1 Automatic card encoder – ACE The ACE is very easy to use since a motor moves the card. It can read and write magnetic cards only. The display on the encoder shows the room number to which the card is being encoded. The encoder gives a sound when a command to encode a card has been received. The ACE also has a keyboard, which enables some settings to be made in the encoder. Press Setup and insert the operator card that was delivered with the encoder. The different setup options are: Encoder address the encoder address can be set to 0-15 Language the language that will be shown on the display Display timeout the time from when a card was read until the information is no longer shown can be set to 2, 4, 6, 8 or 10 seconds Prompt timeout the time from when a button on the keyboard was pressed until the encoder times out can be set to 5, 10 or 15 seconds; the prompt timeout is also the time for how long the encoder will try to read/write a card after a command has been given from the PC Verify mode choose to verify guest cards only or all cards Verify system choose VISIONLINE Press Enter to make a choice and Esc to cancel a given command or exit. Press the arrows to increase/decrease values and to move around in the setup menu. It is possible to verify a guest card without giving the command from the software; press Enter on the encoder and insert the card in the reader. The display will show main room number and expiration time. 7.2 Manual magnetic card encoder - MCE The MCE is a more economic alternative than the ACE for small hotels. The operator inserts the card manually; successful encoding requires that the card is inserted with a certain speed. The operator will learn how to insert the card only after a few times. The stand-by light for the LED on the MCE is a steady green light. When a command to encode a card has been received, the encoder gives a sound and the LED starts to flash yellow. The encoder expects the card until the card is encoded or time-out occurs (after 15 seconds). The MCE alerts the operator of whether the encoding was successful or not with sound and LED. Flashing red light and error-beeps mean that the card has to be re-encoded. The card has been encoded when the card-encoding dialog disappears from the screen.
July 5, 2012 Page 62 of 78 4822114C 7.3 Smart card encoder - SCE • SCE III (different Omnikey models): A green LED is lit as long as the encoder is connected. While a card is being read or encoded, a red flickering light is shown. When a card is to be encoded, a card-encoding dialog with information is shown. The card must remain in the encoder until the card-encoding dialog disappears from the screen. Another sign that the card is ready is that the Make card button is activated. • SCE II (grey and transparent for USB version; grey and orange for RS-232 version): When a card is inserted, which is done in two movements, the LED turns red first and then green. • SCE (white): When the SCE is powered, i.e. when the computer is on, there is a blinking green LED. Whenever a card is inserted in the encoder, the green light will be steady . In some cases, the power saving routines of the operating system makes the light steady only while the card is being read or written. If there is a problem with the encoder not reading a card, the PC might not have contact with the encoder; restart the computer. 7.4 Dual card encoder – DCE The DCE can read and write both magnetic cards and smart cards. It is very easy to use since a motor moves the card. The display on the encoder shows the room number to which the card is being encoded. The encoder gives a sound when a command to encode a card has been received. The DCE can encode on all magnetic tracks. Track 1 is only available through PMS Plus. The DCE also has a keyboard, which enables some settings to be made in the encoder. Press Setup and insert the operator card that was delivered with the encoder. The different setup options are: Encoder address the encoder address can be set to 0-15 Language the language that will be shown on the display Display timeout the time from when a card was read until the information is no longer shown can be set to 2, 4, 6, 8 or 10 seconds Prompt timeout the time from when a button on the keyboard was pressed until the encoder times out can be set to 5, 10 or 15 seconds; the prompt timeout is also the time for how long the encoder will try to read/write a card after a command has been given from the PC Verify mode choose to verify guest cards only or all cards Verify system choose VISIONLINE Press Enter to make a choice and Esc to cancel a given command or exit. Press the arrows to increase/decrease values and to move around in the setup menu. It is possible to verify a guest card without giving the command from the software; press Enter on the encoder and insert the card in the reader. The display will show main room number and expiration time. 7.5 RFID encoder The RFID encoder is used for encoding 4k/CryptoRF cards as staff cards or guest advanced cards, and Ultralight/1k cards as guest cards. The RFID encoder has got an Ethernet interface and an USB interface. For setup of the RFID encoder, see Quick reference guide RFID encoder and User manual RFID encoder. 7.6 KDE network encoder The KDE network encoder is used for encoding 4k/CryptoRF cards as staff cards or guest advanced cards, and Ultralight/1k cards as guest cards. The KDE encoder has got an Ethernet interface. For setup of the KDE network encoder, see Installation instruction KDE network encoder together with VISIONLINE or Vision. 7.7 Omnikey RFID encoder The Omnikey RFID encoder is used for encoding Ultralight/1k cards as guest cards. The Omnikey RFID encoder is integrated with the SCE encoder, but has a different port name. Note: If CryptoRF cards are applicable, the KDE network encoder must be used; see section 7.6. A green LED is lit as long as the encoder is connected. While a card is being read or encoded, a red flickering light is shown. When a card is to be encoded, a card-encoding dialog with information is shown. The card must remain in the encoder until the card-encoding dialog disappears from the screen. Another sign that the card is ready is that the Make card button is activated.
July 5, 2012 Page 63 of 78 4822114C 8. Options Several VISIONLINE software options are available. If ordered together with the system, the option(s) are included in the license code and will be set in the system when the license code is entered. If any option(s) are ordered afterwards, they are delivered as option codes; see Setup manual VingCard VISIONLINE for information about enabling options. Below are the VISIONLINE options briefly described in alphabetical order; detailed information about further software settings etc. for the different options is found in the option installation instructions which are included on the VISIONLINE CD. Note: Each option which can be turned on and off, e.g. the Online option, has an expiration time which is shown in the system settings report; see section 4.3. 8.1 Anti-passback With the Anti-passback option, cards that are used in one entrance lock to an anti-passback zone, e.g. a garage or a gym, are temporarily blocked in all entrance locks to the same anti-passback zone. When such a card is used in an exit lock to the concerned anti-passback zone, the temporary block is revoked. It is possible to have several entrance locks and exit locks to the same anti-passback zone. Note: The Anti-passback option requires that the lock is online, preferably via Ethernet; this requires the Online via cable (RS-485) option. It also requires a special lock firmware. 8.2 Auto-blocking in rented rooms With the Auto-blocking in rented rooms option, chosen user groups (or blocking groups, if this is applicable) can be blocked from all rented online rooms. The option requires that an online option has been set. Example: To avoid renovation in rooms where guests are staying, the blocking group ‘Carpenters’ can be auto-blocked. For more information about auto-blocking, see Installation instruction Auto-blocking option. For more information about blocking groups, see Setup manual VingCard VISIONLINE. 8.3 Auto-update and validation It is possible to use certain encoders for automatic update of • staff cards • meeting room cards • blocking cards • local code cards (also requires the option Local codes; see 8.13) • cancel cards • calendar cards If desired, auto-updated cards can automatically also be validated. Another way to validate cards is that the cardholder enters a PIN code e.g. once a day at a certain validation lock, such as the main entrance. When the card has been validated, it will be able to access all concerned doors according to the access pattern that is set up for the user. When the validation time has passed, the card must be validated again. See Installation instruction Auto-update and validation option for further information. 8.4 Cameras A camera can be connected to VISIONLINE. By mounting a camera near e.g. the front or back entrance, you can in the VISIONLINE software supervise the area by looking at the camera view. If the camera is connected to an electric striking plate, the door can also be opened from the VISIONLINE software. The insignal comes e.g. from a door-bell or motion detector. 8.5 Communication Users who have been set up with e-mail address and/or cell phone number in the VISIONLINE software can be notified by e-mail and/or SMS e.g. when alarms occur, when a certain guest is checked out (also requires an online option) or when a specific guest card is used for the first time (also requires the Online advanced option). If e-mail is used, entire reports can also be sent. See Installation instruction Communication option for further information. 8.6 Data Warehouse If there is a request to keep the door events for longer than seven days, the necessary data can be exported to an SQL Server database.
July 5, 2012 Page 64 of 78 4822114C 8.7 Enkoa cards The Enkoa cards option is applicable if Enkoa energy savers or RFID locker locks are used at the hotel. When a guest card (of any type, i.e. also joiner, suite etc) is presented at the Enkoa energy saver of a guest room, two relays are activated, e.g. for lighting and TV respectively. When a staff card is presented at the Enkoa energy saver, only the relay for lighting etc is activated. If RFID locker locks are applicable, the guest can use any free locker. The guest card can only be used in one locker at a time, and when a locker is occupied only that guest card (and master cards for the staff) can be used in the locker. See Installation instruction Enkoa cards option for further information. 8.8 Escape/return The escape/return function allows the user to re-enter a room without card or code, in case of fire etc, during a defined time or for an infinite time after the door is closed. Only access events where PIN code has been used will be shown in the event report. See Installation instruction Escape/return option for further information. 8.9 Escape/return with events This option has the same functionality as the option described in 8.8, expect for that all types of access events will be shown in the event report. 8.10 HotSOS interface If HotSOS (Hotel Service Optimization System) is also used at the hotel, any alarm in VISIONLINE can be set up to be sent to HotSOS when it is triggered, assigned, acknowledged or completed. The user ID of the person handling the alarm, e.g. exchanging the battery in the lock, will be included. For configuration of the HotSOS interface and setup in VISIONLINE that an alarm should be sent to HotSOS, see Installation instruction HotSOS interface option for VISIONLINE. 8.11 In-Room Safes If the online option (ZigBee) is used, it is possible to have integration with safes in the guest rooms. See Installation instruction In-room safes option for more information. 8.12 IR5 Inncom can be used for infrared communication with guest doors. Daily operations when the IR5 option has been set are described in this manual; see sections 3.2 Cards, 3.5.1 Online commands for a door and 5 Online. For more information about the option, see Installation instruction IR5 (Inncom) option. 8.13 Local codes If desired, certain locks can be opened with code only. This can be useful e.g. in common premises such as a sauna, or on the back door of the hotel where late-coming guests can enter after the reception has closed. A local code is set up by a person who has a local code card. Up to nine local codes can be set up in a lock; one local code per local code card. See Installation instruction Local codes option for hotel systems for further information. 8.14 Loyalty VIP guests can be sent a card (if RFID is applicable it can also be a tag etc) in advance, and when the guest arrives in the hotel the guest does not have to wait at the front desk. The guest can instead encode the card/tag etc directly at the room lock or at an auto-update encoder, depending on what loyalty option that is applicable. The different loyalty options are described in more detail below. 8.14 a Adding pre-encoded card to room This loyalty variant also requires the Online option. If SMS should be sent to the guest when the card has been added to a room, also the Communication option is needed. With this option, any type of card - Ultralight/1k/4k/Crypto RF, magnetic or smart - can be encoded with any expiration time. The card/tag etc is encoded to room 0 and with indefinite expiration time, or any other desired expiration time. The card/tag etc is then sent to the guest in advance and when the guest arrives in the hotel, the front desk staff should perform the following steps: 1. Right click on the card in the card list and choose Add card to room; only available if the option has been set. 2. Enter the applicable guest room number at New room and click Execute. The function Add card to room can also be used if the guest should change from one online room to another without needing to go to the reception. The card can be added to any online guest room in the hotel. See Installation instruction Loyalty option – Add card to room for more information about the option.
July 5, 2012 Page 65 of 78 4822114C 8.14 b Auto-update in lock This loyalty variant also requires the Online option and the PMS Plus option. It can be used for Ultralight cards/tags. The PMS system sends information to VISIONLINE, and VISIONLINE in turn sends information to the concerned guest room online lock. When the guest arrives in the hotel, he directly presents the card/tag etc at the lock without needing to wait at the reception. Loyalty auto-update at lock can be performed without PMS if also the loyalty option Hotel chains (see 8.14e) is used. See Installation instruction Loyalty option – Auto-update in lock for more information about the option. Note: If several guests should stay in the room, each card/tag etc needs to be presented at the lock. 8.14 c Auto-update at encoder This loyalty variant also requires the Online option and the PMS Plus option. It can be used for Ultralight/1k/4k/CryptoRF cards/tags etc and for smart cards. The PMS system sends information to VISIONLINE, and when the guest arrives he presents his card/tag etc at an auto-update encoder. The guest gets an e-mail or SMS with room number and expiration time for the card/tag etc. Loyalty auto-update at encoder can be performed without PMS if also the loyalty option Hotel chains (see 8.14e) is used. See Installation instruction Loyalty option – Auto-update in encoder for more information about the option. Note: If several guests should stay in the room, each card/tag etc needs to be presented at the auto-update encoder. 8.14 d Auto-update using track 2 This loyalty variant also requires the PMS Plus option. It can only be used for magnetic cards. A loyalty number is encoded on track 2. When the guest checks in, PMS sends information to VISIONLINE. When the guest then arrives in the hotel he inserts his card in an auto-update encoder; track 2 is read and track 3 is encoded so the guest can enter his room. A connected printer can print a slip with room number and expiration time for the card. See Installation instruction Loyalty option – Auto-update using track 2 for more information about the option. 8.14 e Loyalty at chain hotels This loyalty variant also requires the Online option and the Communication option. It can only be used for Ultralight/ 1k/4k/CryptoRF cards. One hotel in the chain is considered as master, and in the master client information about loyalty numbers, guest names etc is imported (or entered directly in the client). New and updated loyalty information is then sent daily in encrypted form by e-mail to all slave hotels in the chain. By right clicking on a loyalty card in the loyalty card list (in the master client or any of the slave clients) and choosing Add to room, the loyalty card can be added to any online room in the hotel. When clicking Execute, the Send SMS dialog will be shown. Any text that should be sent to the guest by SMS at check-in can be entered; a default text with room number and check-out time is shown, but it is also possible to use other message templates that have been set up in the system or to enter text of your own choice. See Installation instruction Loyalty option – Hotel chains for more information about the option. 8.14 f NFC If the guest has an NFC telephone (near field communication), this can be used for check-in directly at the room lock in the hotel. This also requires the PMS Plus option. The NFC option can be used without PMS if also the loyalty option Hotel chains (see 8.14e) is used. See Installation instruction Loyalty option – NFC for more information about the option. 8.15 Online Radio frequency (RF) communication with doors can be used. Daily operations when the online operation has been set are described in this manual; see sections 3.2 Cards, 3.5.1 Online commands for a door and 5 Online. For setup of RF items and for SysMon operations, see User manual Online option. Some online functions require the Online advanced option, see 8.16. 8.16 Online advanced The online functions that are considered as advanced are: • Live tracking of users • Various network alert reports, e.g. about offline doors • Setting and clearing stand open • Emergency closing doors; emergency opening also requires the Safety option, see 8.21 • Searching for a specific card holder in the event report including Track card • Door ajar • Sequential intruder; see 4.12 • Wandering intruder; see 4.13 • Watch list; this also requires the Communication option, see Installation instruction Communication option for details • Online events related to reporting cards • Online events for ‘door opened from inside’ • Remote blocking and unblocking; see 5.2 and 5.3 respectively • Notification on first entry; this also requires the Communication option, see Installation instruction Communication option for details
July 5, 2012 Page 66 of 78 4822114C 8.17 Online via cable (RS-485) The Online via cable (RS-485) option is used when elevator readers or remote controllers should be connected online to the VISIONLINE system. RS-485 remote controllers can e.g. be used at guest entrance doors such as pool doors, since the RS-485 remote controllers can be set up with extra grace time. In this way, the guest can use the pool etc for some hours extra after check-out. 8.18 Open Card printer Printers that can use the Open Card protocol, e.g. Datacard printers marked with OC on the label, can be connected directly to VISIONLINE for printing/encoding magnetic cards. For printing on cards, the card encoding must be made from the PMS Plus interface. See Installation instruction Open Card printer option for further information. 8.19 PMS Plus VISIONLINE cards can be issued through a Property Management System (PMS). The PMS Plus option can be used for issuing all types of cards for guests as well as for staff. PMS Plus can also be used for preparing auto-update data etc. The Lock Application Starter service handles PMS; however only in network installations. Lock Application Starter is by default configured as Automatic, which means that the service will start automatically every time the computer is started. Note: Customers who since previously have the PMS 1511 option do not need to change to PMS Plus unless they need the PMS Plus functionality; online, staff card issuing, preparation of auto-update data etc. 8.20 POS/Track 2 Reading track 2 is applicable when using VISIONLINE together with a POS system. If the POS/track 2 option is used, all magnetic guest cards can have track 2 data included on the cards. 8.21 Safety If online emergency opening should be available for other operators than distributor, the Safety option is used. The Online advanced option is also required. With the Safety option, the command Emergency open is available in the Online tab of the navigation window and also in the right-click menu for online doors in the door list. An emergency opened door will be set in emergency stand open mode, i.e. be unlocked until it is online emergency closed; see 5.1 Emergency close. The time when emergency open was set will be shown in the door list.
July 5, 2012 Page 67 of 78 4822114C Tool bar button Title bar Radio button Status bar Combo box Text field Check box Appendix A: Keyboard and dialog
Appendix B: Tips on how to work in Windows In general: Cut out the selected Ctrl+X Copy the selected Ctrl+C Paste the cut or copied Ctrl+V Close a program Alt+F4 Close a dialog Esc or Ctrl+F4 Use a shortcut Alt+underscored (for example Make Card) Expand a node in a tree view Numerical + or the right arrow key Collapse a node in a tree view Numerical – or the left arrow key Move focus between two open dialogs Ctrl+Tab Move the other way Ctrl+Shift+Tab Check/uncheck and mark the record in a tree view Click with the left mouse button Mark the record in a tree view without affecting the check box Right click Right click and choose a certain alternative in a menu Double click and read the desired dialog box that way See the online manual F1 Log on F3 Log off F4 Verify magnetic/Ultralight/1k card F5 Verify smart/4k/CryptoRF card F6 Read events from card F7 Copy the selected events from the Read events from card dialog to the clipboard Ctrl+C Read parameters from card F8 Copy the selected parameters from the Read parameters from card dialog to the clipboard Ctrl+C Trigger context menu when no windows are open Right click or press Shift+F10 Lists: Sort the contents of a column Click the column header Sort in reversed order Click the column header once more Sort within the above sorting Hold down Ctrl and click on another column header Make the left header of two column headers the required size Double click on the joint between the two column headers Make a column broader or narrower Click and drag on the right joint of the column Expand all columns in a list (the columns will be as wide as the widest item in each column) Click Ctrl and Numerical + at the same time Move a column Click and drag on the header Select all rows in a list Ctrl+A Select more than one row in a list Hold down Ctrl and click on the different rows Select an interval in a list Click on the first row, hold down Shift and click on the last row of the interval Add, remove or view properties Right click in the current list (in some lists it is also possible to copy an existing record, give it a new name and update it) Show the right click menu Shift+F10
July 5, 2012 Page 69 of 78 4822114C Reports: Copy the selected events from the Read-outs dialog to the clipboard Ctrl+C Dialogs: Move focus Tab Move the other way Shift+Tab Check or uncheck boxes Spacebar Move the radio button focus Arrow keys Move in a list box, combo box or tree view Arrow keys Guest card dialogs: Check and uncheck the boxes In addition to the standard functions, the “+” on the numeric pad can be used
July 5, 2012 Page 70 of 78 4822114C Appendix C: Icons Icons Open Navigation Window Show Card List Show User List Verify Magnetic Card (also F5) Verify Smart Card (also F6) Read Events from Card (also F7) Read Parameters from Card (also F8) Exit VISIONLINE
July 5, 2012 Page 71 of 78 4822114C Appendix D: Lock LEDs and sounds and what they mean Depending on lock model, the VingCard lock gives sounds and/or LED signals, alerting the card holder about what is happening in the lock. Each sound is here represented by a symbol. Symbols Below is a description of the different symbols and the sounds that they represent: this symbol represents the three tick sound, three very short ticks come together to a “frrrrt” ֠ this symbol represents a beep (there are different kinds of beeps - long, short and high-pitched) this symbol represents a “chirp”, a number of sounds with different tones put together, reminds you of a bird’s call this symbol represents a “tick” sound this symbol represents a “click” sound Different combinations of the LEDs and sounds can appear, and mean different things. LEDs and sounds The different LEDs and sounds follow, with a list of examples of when the sound occurs: 1 LED: Short GREEN flash Sound: (OK, acceptance signal) - access - initiation completed - read-out completed - sys-ID exchange successful 2 LED: Short GREEN flash Sound: + - soft reset 3 LED: Four short YELLOW flashes followed by one short GREEN flash Sound: ֠֠+֠֠+֠֠+֠֠+ (high-pitched beep) - battery alarm, access granted (battery alarm followed by access chirp) 4 LED: Four short YELLOW flashes Sound: ֠֠+֠֠+֠֠+֠֠ (high-pitched beep) - battery alarm, access denied 5 LED: Long GREEN flash Sound: ֠ (activate function; short beep) - the first time a function card is presented at a lock, the function is activated (stand open, blocking, privacy) - clearance 6 LED: Two short GREEN flashes Sound: ֠֠ (deactivate function; short beep) the second time a function card is presented at a lock, the function is deactivated (stand open, blocking, privacy) 7 LED: Three short RED flashes Sound: ֠֠֠ - read-out card is full - sys-ID exchange failed - power open failed
July 5, 2012 Page 72 of 78 4822114C Cont. LEDs and sounds 8 LED: Three very short YELLOW flashes Sound: - alerts the staff that the lock is dead-bolted 9 LED: Three very short YELLOW flashes followed by three short YELLOW flashes Sound: + - alerts the staff that the lock is blocked for one or more user groups 10 LED: YELLOW continuous light Sound: - lock is communicating with a cancel card, initiation card, calendar card, read-out card or read-out card advanced; alerts the user not to extract the card until after the finishing chirp and/or short green flash, or the operation will not be successful - Note: The yellow continuous light starts when the card is presented at the lock. If there is a yellow continuous light even if no card has been presented, the lock needs to be reprogrammed. See below for sound signal. 11 LED: YELLOW continuous light Sound: ֠++ ֠++ ֠+ - if the unit gives a continuous yellow light without a card presented at the lock, the unit must be reprogrammed Note: There are two possible sounds for an emergency opening. Which one you get depends on whether you have regular emergency opening or emergency stand open. Emergency stand open means that the door has to be locked by an emergency card once it has been opened by one. 12 LED: Short GREEN flash Sound: - regular emergency opening 13 LED: One short and one long GREEN flash Sound: +֠ - emergency stand open, set 14 LED: Short GREEN flash Sound: ֠֠ - emergency stand open, clear
July 5, 2012 Page 73 of 78 4822114C Appendix E: Daily use Below is some information about the daily use that the users in the system should have. Open VingCard door lock Ultralight/1k/4k/CryptoRF cards The card should be held in close proximity to the lock. When the door unlocks, there will be a short green LED flash. The door will automatically lock again unless the on/off function is activated. Magnetic cards and smart cards For smart cards, hold the card with the chip upwards and for magnetic cards, hold the card with the magnetic stripe downwards. Insert the card horizontally in the lock and pull out when it cannot be inserted any further. Do not bend the card when inserting or retracting. When the door unlocks, there will be a short green flash and a chirp sound. The door will automatically lock again unless the on/off function is activated. Card handling The smart/4k/CryptoRF card must be treated with care and VingCard recommends keeping it in a protective pocket when not in use. Store the card in a safe way where it cannot be bent. For smart cards, also avoid exposing the card to water, dirt or direct sunlight.
July 5, 2012 Page 74 of 78 4822114C Appendix F: Daily use for an elevator reader with relay modules or gateway relays Note: If an elevator reader is instead used in a configuration without relay modules or gateway relays, the operations described in this appendix are performed as for an ordinary lock; see sections 2.2.1 Guest card, 2.2.10 Staff card, 2.3.6 Blocking card and 2.3.3 Stand open card. Note: The RFID elevator reader may not be available in all countries. To assign individual access Guest cards of different types, e.g. guest cards, joiner cards and guest advanved cards will give access to an elevator reader relay/output (corresponding to for example a floor) if the room that is assigned for the card is included in the relay room interval. See Installation manual Elevator reader for VISIONLINE for more information. A common room on a guest card will give access to outputs which have the common room assigned. Note: The common rooms that are assigned to an output will only give access to Ultralight/1k cards (elevator reader VISIONLINE RFID) or magnetic cards (elevator reader VISIONLINE mag/smart). Guest advanced cards, which are always smart/4k/CryptoRF cards, can however be given access to any common rooms etc. Example: The guest card in the picture to the right is an Ultralight card/1k card (elevator reader VISIONLINE RFID) or magnetic card (elevator reader VISIONLINE mag/smart) which will give access to relays which include room 108 in their room intervals, and also to relays which have the common room Pool assigned. Note: Elevator reader relays are automatically switched based on the room number or common rooms selected, and do not appear in the guest card dialog. There are alternatives for assigning common access to restaurant floors etc, see To assign common access in this appendix. Staff cards will give access to the elevator reader relays which are marked when issuing the card. Example: The staff card in the following picture will give access to 1st Floor Relay and 2nd Floor Relay, and also to all doors on floors 1 and 2. Cancel cards and power down cards will function as normally. Blocking cards will block one or more user groups from certain relays (see the section To block a user group from an elevator reader relay in this appendix for details). Stand open cards will set one or more relays in stand open mode (see the section To set an elevator reader relay in stand open mode in this appendix for details). One time cards will not have the one-time-function in the elevator reader, but function as ordinary access cards until they expire. Note: Emergency cards will activate all outputs connected to the elevator reader.
July 5, 2012 Page 75 of 78 4822114C To assign common access For floors that should be accessed by all guest cards, for example a restaurant floor, the concerned output must be set up to accept all cards in the guest room range. It is also possible to set up 28 common rooms for each output. See setup of an elevator reader relay in Installation manual Elevator reader for VISIONLINE for more information. Restaurants etc. which should be accessed by all guests can be set up as common rooms in the VISIONLINE software. Common rooms are all doors that have been set up to be of type ‘Guest Common’ or ‘PMS Common’ – see the section about door setup in Setup manual VingCard VISIONLINE. Note: The common rooms that are assigned to an output will only give access to Ultralight/1k cards (elevator reader VISIONLINE RFID) or magnetic cards (elevator reader VISIONLINE mag/smart). For guest advanced cards, which are always smart/4k/CryptoRF cards, it is however possible to choose access to any rooms in the hotel. To block a user group from an elevator reader relay One or more user groups can be blocked from certain elevator reader relays; e.g. corresponding to certain floors. This is done by issuing a blocking card for the relays that are to be blocked. 1. Double click on Blocking under the Cards tab in the navigation window. 2. Select a card holder by clicking the button; double click on a name or mark the name and click Select. 3. Choose the expiration time of the card: enter the number of days for which the card shall be valid, or mark the button next to the Expiration time field and mark a date in the calendar (or enter a date manually). The chosen date will appear at Expiration time; the number of days will change accordingly. 4. At Block User groups, check the user group(s) you want to block. Note: All groups except for the ones that are unchecked will be blocked - also user groups that are added to the system after the blocking mode has been set in the lock(s). It is not possible to block the user group to which the card holder belongs. 5. At Doors, check the relays from which you want to block the user group(s) - in this example 2nd Floor Relay and 3rd Floor Relay. Click on the plus sign in front of a door area to expand the area. 6. Click Make Card. 7. Present a card at the encoder. Present the card at the elevator reader. Depending on reader model, there will be a long green LED flash and/or a short beep signal. The concerned relays will be blocked. The relays will be set in blocking mode when the blocking card is first presented, and be reset again when the blocking card is presented a second time. Note: The No. of days regards the card’s validity, not the validity of the function.
July 5, 2012 Page 76 of 78 4822114C To set an elevator reader relay in stand open mode Each elevator reader relay can individually be set in stand open mode. This is done by issuing a stand open card for the relay(s) that should be set in stand open mode. 1. Double click on Stand Open under the Cards tab in the navigation window. 2. Select a card holder by clicking the button; double click on a name or mark the name and click Select. 3. Choose the expiration time of the card: enter the number of days for which the card shall be valid, or mark the button next to the Expiration time field and mark a date in the calendar (or enter a date manually). The chosen date will appear at Expiration time; the number of days will change accordingly. 4. For elevator reader relays, only the default type “Until next use” is applicable at “Function”. 5. At Doors, check the relay(s) you want to set in stand open mode; in this example 2nd Floor Relay. Click the plus sign in front of a door area to expand the area. 6. Click Make Card. 7. Present a card at the encoder. Present the card at the elevator reader. Depending on reader model, there will be a long green LED flash and/or a short beep signal. The concerned relays will be set in stand open mode. The relays will be set in stand open mode when the stand open card is first presented, and be reset again when the stand open card is presented a second time. Note: The No. of days regards the card’s validity, not the validity of the function.
July 5, 2012 Page 77 of 78 4822114C Appendix G: Read more Document name: Document number: Installation instruction Anti-passback option 66 5013 045 Installation instruction Auto-blocking option 66 5013 023 Installation instruction Auto-update and validation option for VISIONLINE 66 5013 041 Installation instruction Communication option 66 5013 026 Installation instruction Enkoa cards option 66 5013 037 Installation instruction Escape/return option 865 271 Installation instruction HotSOS interface option for VISIONLINE 66 5013 040 Installation instruction In-room safes option 66 5013 028 Installation instruction IR5 (Inncom) option 865 231 Installation instruction KDE network encoder together with VISIONLINE or Vision 4822175 Installation instruction Local codes option for hotel systems 66 5013 038 Installation instruction Loyalty option – Add card to room 66 5013 046 Installation instruction Loyalty option – Autoupdate in encoder 66 5013 048 Installation instruction Loyalty option – Autoupdate in lock 66 5013 049 Installation instruction Loyalty option – Autoupdate using track 2 66 5013 050 Installation instruction Loyalty option – Hotel chains 66 5013 047 Installation instruction Loyalty option – NFC 66 5013 054 Installation instruction Open Card printer option 66 5013 027 Installation instruction PMS Plus option for VISIONLINE 66 5013 043 Installation manual Elevator reader for VISIONLINE 4821994 Quick reference guide RFID encoder 66 1001 002 Quick reference guide Service PC 66 6001 001 Setup manual VingCard VISIONLINE 66 5013 039 User manual Online option 66 3081 004 User manual RFID encoder 66 1001 001
Asia / Pacific: Europe / Middle East / Africa: E-mail: [email protected] E-mail:[email protected] Phone: +65 67 48 7 227 Phone: +47 69 24 50 00 Latin America: North America: E-mail: [email protected] E-mail: [email protected] Phone: +52 55 36 40 12 14 Phone: +1 972 907 2273 VingCard Elsafe – P.O. Box 511 – 1522 Moss – Norway – Phone: +47 69 24 50 00 [email protected] | www.vingcardelsafe.com Provider of: VingCard Locks & Systems | Elsafe Safes | Orion EMS | PolarBar Minibars Specifications may change without notice