BRAND & SERVICE EXCELLENCE | 1 30 DAYS 60 DAYS NEW HIRE STARTS 14 DAYS *Varies by High Guest Contact Associates NEW HIRE WELCOME (All) 1 hour 40 minutes DIGITAL LESSONS (All) 28-41 minutes* COACH_LED LESSONS (All) 1 hour 5 minutes – 1 hour 50 minutes WELCOME 3 hours 13 minutes – 4 hours 11 minutes* SERVICE ESSENTIALS DIGITAL LESSONS (All) 59 minutes – 1 hour 3 minutes* COACH-LED LESSONS (All) 2 hours 20 minutes 3 hours 19 minutes – 3 hours 23 minutes* ENGAGING SERVICE DIGITAL LESSONS (All) 29 minutes DIGITAL LESSONS (HGC) 7 minutes COACH-LED LESSONS (HGC) 1 hour 1 hours 36 minutes DIGITAL LESSONS (All) 4 minutes DIGITAL LESSONS (HGC) 24 minutes COACH-LED LESSONS (HGC) 1 hour 15 minutes 1 hour 43 minutes Marriott Hotels BASE Learning Journey SERVICE RECOVERY
BRAND & SERVICE EXCELLENCE | 2 NEW HIRE STARTS 14 DAYS 30 DAYS 60 DAYS WELCOME 3 hours 13 minutes – 4 hours 11 minutes SERVICE ESSENTIALS 3 hours 19 minutes – 3 hours 23 minutes* ENGAGING SERVICE 1 hour 36 minutes SERVICE RECOVERY 1 hour 43 minutes Marriott Hotels BASE Learning Journey