MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. Onboarding Training Plan Non-Management Associates
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. WARM WELCOME A warm welcome to Khao Lak Marriott Beach Resort & Spa. We are excited to have you join us in your career journey with Marriott. As you embark on your journey, our aim is to support you and provide resources that will help your transition and set you up for longer term success. We know it can be overwhelming in the first days in a new role. Please do use the resources around you and don’t be afraid to ask for help. We have put together an onboarding plan for you to navigate your first 90 days with us. We hope you find these resources useful to your onboarding journey. Please feel free to reach out to the HR and your department should you need any assistance. We wish you success in your new role! ยินต้อนรับสู่ครอบครัวเขาหลัก แมริออท บีช รีสอร์ท แอนด์ สปา เรารู้สึกตื่นเต้นที่คุณเข้าร่วมท างานกบัแมริออทของเรา เมื่อคุณเริ่มตน้การเดินทาง เป้าหมายของเราคือการสนบัสนุนคุณและจดัหาทรัพยากรที่จะช่วยคุณในการเปลี่ยนแปลงและเตรียมคุณ ใหพ้ร้อมสา หรับความสา เร็จในระยะยาวเรารู้วา่บทบาทใหม่อาจมีเรื่องลน้หลามในวนัแรกๆ โปรดใชท้รัพยากรรอบตวัคุณและอยา่ กลวัที่จะขอความช่วยเหลือ เราได้รวบรวมแผนการเริ่มตน้งานให้คุณได้ใช้ใน 90 วนัแรกกบัเรา เราหวงัวา่คุณจะพบวา่แหล่งขอ้มูลเหล่าน้ีมีประโยชน์ต่อการ เดินทางสู่การเริ่มตน้ ใชง้านของคุณ โปรดติดต่อฝ่ายทรัพยากรบุคคลและแผนกของคุณหากตอ้งการความช่วยเหลือใดๆ เราหวงัวา่คุณจะประสบความสา เร็จในบทบาทใหม่ของคุณ! Learning + Development Khao Lak Marriott Beach Resort & Spa
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. Day 1 – 2: Welcome on board – Get to know the team, system setup, review job responsibilities Topic/Task Date/ Time/Venue Lead Completion Date Attend New Hire Welcome/Orientation Welcome to Marriott Understanding the Brand Property Tour Meet the team L&D Attend Human Resources Briefing Complete administrative formalities Grooming standards Benefits HR Attend other departmental briefing Fire Safety Use of fire extinguisher training Fire Evacuation Routes Loss Prevention Tips HR to assign Set up system access Set up EID Set up email (if applicable) Set up system access (if applicable) Set up DLZ job profile IT, HR For management associates review and embark on The Gateway Complete within 30 days of hire DLZ Assignment HR, Respective ExCom Departmental Familiarization Meet your onboarding buddy Get to know your co-workers Work area orientation Onboarding Buddy & Direct Manager Review Job Responsibilities Review basic duties and responsibilities Review training plan and training checklist Working hours Daily meetings venue and expectations Policies and Procedures Direct Manager
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. Day 3 – 30: Embark on DLZ training plan to complete required trainings Topic/Task Date/ Time/Venue Lead Completion Date Log into DLZ to complete all required compliance training within the first 30 days Information Security Protection Training (All associates using a computer/and or handle credit card) Global Privacy (Management level only) Global Anti Corrupt (Management level only) Human Trafficking Recognize and Respond Part 1 Social Media DLZ My Plan – Automatically Assigned L&D Log into DLZ to complete all required compliance training within the first 60 days Introduction to MIP 85 (GM, ExCom, S&M, Purchasing associates) Human Trafficking Recognize and Respond Part 2 DLZ My Plan – Automatically Assigned L&D Log into DLZ to complete all required compliance training within the first 90 days Harassment Prevention Training Human Trafficking Recognize and Respond Part 1, 2 and 3 DLZ My Plan – Automatically Assigned L&D Log into DLZ to complete all required compliance training within the first 120 days Human Trafficking Recognize and Respond Part 3 DLZ My Plan – Automatically Assigned L&D Review DLZ to ensure departmental required training is completed. Examples include: The Power of Loyalty Living Loyalty Exploring Members Benefits Power of Clean DLZ My Plan – Automatically Assigned L&D Marriott Hotels BASE Learning Welcome Service Essentials Engaging Service Service Recovery DLZ My Plan – Automatically Assigned L&D Marriott Hotels BASE - Coach-led lessons *Check from the Training Calendar Class Room L&D
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION. The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. Day 3 – 30: Departmental Specific tasks - knowledge and skills training Topic/Task Date/ Time/Venue Lead Completion Date Reviews training checklist Starts on-the-job training based on training checklists Practice tasks and ask questions when in doubt Onboarding Buddy Departmental Trainer/ Direct Manager to provide Job specific tasks Day 31 – 60: Departmental Specific tasks - knowledge and skills training Topic/Task Time/Venue Lead Completion Date Check-in with Direct Manager Share progress of training checklist Thoughts on onboarding process Direct Manager Departmental Trainer/ Direct Manager to provide Job specific tasks Day 61 – 90: Departmental Specific tasks - knowledge and skills training – review competency Topic/Task Time/Venue Lead Completion Date Check-in with Direct Manager Complete probationary documentation Direct Manager Departmental Trainer/ Direct Manager to provide Job specific tasks