Remote Access Guide

Remote Access -
(MFA)

Using Microsoft Authenticator

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As part of the on going improvements of ICT Security Infrastructure we
are introducing a new Multi Factor Authentication (MFA) system

Those who currently have VPN and Citrix remote access will be using the
current MFA app named 'SecurEnvoy'.
This is being replaced with the 'Microsoft Authenticator' app which will soon
be required to remotely access other UHCW systems too, not just
VPN. These apps provide essential security verification to protect your
identity and the systems you access.

MFA is more secure than just a password because it relies on 2 forms of
authentication:
Something you know, like your password AND something you have, like
a phone or another device that you carry.
Using MFA helps stop malicious hackers from pretending to be you. If your
account credentials are compromised, it's unlikely a hacker will have your
device too.

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Registration Process

Please follow the instructions below to add an identity verification method for your
UHCW account.

Download the Microsoft Authenticator App to your Mobile device via

the AppStore or Google Play and follow the instructions below. You will be required
to have the Microsoft Authenticator app installed on your device to continue with the
registration.

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For Android devices please click on the Microsoft
Authenticator link above

1. Click the following Microsoft link below and login using
your work email address
i.e [email protected]

https://myaccount.microsoft.com/

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2. Click on Security Info and select 'Add Method':

3. Choose Authenticator App:

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4. Once Microsoft Authenticator is installed on your phone, click next

5. Allow notifications if prompted, click Next

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6. Add your work account to Authenticator on your phone

7. Scan the QR code using the mobile device camera

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Give it a go.....

Congratulations, you have now registered your account for Multi Factor
Authentication

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Frequently Asked Questions

My device was lost or stolen
If you've lost or had your mobile device stolen, you can take either of the following actions:

· Sign in using a different method.
· Ask your organization's Help desk to clear your settings.
We strongly recommend letting your organization's Help desk know if your phone was lost or
stolen. The Help desk can make the appropriate updates to your account. After your settings are
cleared, you'll be prompted to register for two-factor verification the next time you sign in.

I have a new phone number and I want to add it

If you have a new phone number, you'll need to update your security verification method details.
This enables your verification prompts to go to the right location. To update your verification
method, follow the steps in the Add or change your phone number section of the Manage your
two-factor verification method settings article.

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I have a new mobile device and I want to add it
If you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step
solution:
1. Set up your device to work with your account by following the steps in the Set up my account for two-step
verification article.

2. Update your account and device information in the Additional security verification page. Perform the
update by deleting your old device and adding your new one. For more information, see the Manage your two-
factor verification method settings article.
Optional steps:

· Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and
install the Microsoft Authenticator app article.
· Turn on two-factor verification for your trusted devices by following the steps in the Turn on two-factor
verification prompts on a trusted device section of the Manage your two-factor verification method
settings article.

I'm having problems signing in on my mobile device while traveling
You might find it more difficult to use a mobile device-related verification method, like a text messaging, while
you're in an international location. It's also possible that your mobile device can cause you to incur roaming
charges. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect
to a Wi-Fi hot spot. For more information about how to set up the Microsoft Authenticator app on your mobile
device, see the Download and install the Microsoft Authenticator app article.