Age Concern Review

Guide to services

Salisbury District

Information and Advice

We provide information and advice to clients on a
wide range of subjects such as financial issues, legal
issues, accommodation, care homes, obtaining
disability related equipment and benefits, finding
reliable tradespeople and many others.

We can be contacted by telephone, email and letter,
or you can visit our office conveniently located in
the Salisbury city centre close to the Brown Street
car park.

We offer a free friendly and confidential service,
staffed by fully trained volunteers supported by an
advice manager. A computerised system provides
access to up to date information and advice. A full
range of leaflets and information sheets on a wide
selection of subjects are available.

The Benefits Home Visiting Team , a group of
volunteers , fully trained and regularly updated
with changes to the benefits system visit clients
in their own homes to check benefit entitlement
and assist in making claims for Pension Credit,
Attendance Allowance, Disability Living Allowance,
Carers Allowance, Housing Benefit and Council Tax
Benefit.

In 2009- 2010 we answered over 4000 enquiries
and assisted clients to claim additional benefits
worth nearly £170,000.

‘You sorted out my
problem in 10 minutes.
I tried for 6 months.’

Computer Classes

Using a computer and accessing the internet is not
as difficult as you might think and it provides a
great way to stay in contact with family and friends,
access information , and order goods and services
from the comfort of your own home.

We run both beginners and improvers classes
supported by South Wilts Grammar School to get
you started and improve your skills

Day Centre For Older Day Centre Support
People With Learning
Disabilities We provide a support service to all the
Day Centres and Luncheon Clubs
within South Wiltshire. We offer
training days to organisers and
trustees to keep them up-to-date with
legislation and good practice.Through
a dedicated Support Officer we help
Day Centres to offer a range of fun and
stimulating activities and have
promoted new activities such as Tai
Chi, (Fit-as-a-Fiddle) Wii Fit and New
Age Kurling.

If you, or someone you know
would benefit from one of the
local Day Centres we can refer
you to one in your area.

Evergreen Day Centre is open 3 days Good Neighbour
each week providing older people Scheme
with learning disabilities the
opportunity to try out new skills in a In partnership with Community First
relaxed but stimulating environment. Age Concern Salisbury District is
Each individual follows their own launching the Wiltshire Good
activity plan which they have agreed Neighbour Scheme in the South
with a trained member of staff.These Wiltshire area.The scheme employs
activities include group or singular part-time assistants to provide
activities such as crafts and music. information and advice to rural
communities and develop a network
‘I was most grateful to staff for of local support for older people
explaining everything so clearly.’ through local volunteers.

Grass Cutting For Further information contact
Age Concern Salisbury District
The appearance of the outside of a house or visit the website.
often gives clues as to who the occupant
might be and an overgrown garden may well
be perceived as belonging to an older person
who is no longer capable of cutting the grass
and therefore possibly vulnerable to the
‘bogus’ caller.

For this reason Age Concern Salisbury District
provide a grass cutting service between the
months of April and October.

AGE UK

Age Concern England and Help The Aged have
joined forces to create Age UK , a powerful new
organisation, to make your later life better.

Age Uk has a vision of a world in which older people
flourish. We aim to improve later life for everyone
through our information and advice, services,
campaigns, products, training and research.

Age Uk supports and assists a network of over 330
local Age Uks and Age Concerns including Age
Concern Salisbury District. Each Age UK and Age
Concern is an independent local charity and
together we work in a strong partnership to promote
actively the well-being of people in later life through
national and local campaigns, influencing policy,
fundraising, and through our range of products and
services described in this guide.

Befriending

Our team of volunteers can provide regular
home visits to housebound older people for a
social chat. If you feel you would like someone
to come (or telephone you ) for a regular social
chat , or know someone who would benefit for
this service contact us .

Telephone befriending
We have 48 clients who regularly
receive a social call from the same
dedicated volunteer each week.

Last year 22 clients were befriended by 18
volunteers but the demand for the service is
such we would like to double the capacity and
would be keen to hear from potential
befriending volunteers.

‘Receiving a telephone
call from a volunteer is
so reassuring to know
that someone cares, as
I have no one nearby.’

Nail Clipping

As you get older cutting your toe-nails can become
very difficult, or impossible, our friendly nail-cutting
assistant can help. Appointments are available at
our Brown Street premises on Monday and
Thursday afternoons.

We will shortly provide outreach nail clipping clinics
in conjunction with the Day Centres in the area.

In 2009-10 291 appointments were provided.

‘It was a constant
struggle for both of us
before we started using
your service.’

Theatre Club

A club exclusively for older people living in South
Wiltshire who enjoy live theatre but would prefer to
go in the company of others.

The Theatre Club provides the opportunity to make
new friends and enjoy live theatre at reduced prices.

New members are welcomed by a volunteer host at
the first event they attend, to introduce them to other
members. Although Age Concern Salisbury District
does not arrange transport for these events, they are
able to put theatre members in touch with others
who would be willing to offer a lift - or share a taxi.

Campaigning

Locally we campaign on issues that affect older
people in South Wiltshire and nationally through
Age UK campaign to change policy to improve the
lives of people in later life.

Volunteer

Age Concern Salisbury District could not
function without the valuable help of
volunteers.

They assist in many ways ; by becoming
Trustees, representing Age Concern Salisbury
District at meetings and giving talks, helping
organise and assist fundraising events,
answering queries in the Information and
Advice office , providing administrative
support etc. In addition trained volunteers
visit older people in their own homes, if they
are unable to get to our office, to help
complete forms, apply for benefits etc.

Volunteers are the voice of the social
telephone service, where conversation over
the phone can be the highlight of an older
person’s week. Some volunteers become
befrienders visiting an older person in their
own home for a chat .

Older Peoples Forum

The Forum is funded by Wiltshire Council and
the local Primary Care Trust and is frequently
consulted by them on strategy and policy
issues.

In the last year in addition to a number of
consultations the Forum has campaigned to
improve the state of repair of pavements in
Salisbury and held a very interesting general
election debate where the candidates for
Salisbury put forward their party’s policies for
older people and answered questions from the
Forum members.

The Forum meets regularly on Wednesday
afternoons in an easily accessible location ,
and transport can be arranged.

Join the Older Peoples Forum
Meet other older people in a friendly
supportive environment a help shape local
services for older people and campaign on
issues effecting older people.

Products and Services

The Age UK Group offer a range of products and services for the over 50s.
For more information on the product or service you are interested in call us on the
number below or make an appointment to have a face to face chat: 01722 335425

Opening hours for Products and Services :Mon ,Wed, Fri 10am to 1pm. For all other
enquiries we are open 9.30am to 4pm Mon to Fri.

Out and about Your home Your money

• Travel insurance available with • Home insurance available as • Funeral plans: arrange your
no upper age limit for single or individual buildings or contents funeral in advance for peace of
multi trip policies. Cover is cover or you can get a mind for you and your family.
available for medical conditions combined cover so you only
as well*. have one renewal date to • Independent financial advice:
remember. Also pay by through The Co-operative
• Car insurance With no upper instalments at no extra cost. Independent Financial Advisers*.
age limit and the option to pay (0% APR Typical)
by instalments at no extra cost. • Wills & legal services : will writing
(0% APR Typical) • Gas and electricity you could and other legal services you can
save on your energy bills with rely on.
• Motor breakdown services our energy saving package
offering roadside, recovery and through E.ON. • Age UK Weekly Lottery where you
home service for only £59 can win weekly cash prizes up to
(for cars under 11 years old). • LifeBook: the easy and safe way £2,000 and also up to £100,000 in
to record the practical details of the quarterly draw.
Car and Travel Insurance are Provided by your life for FREE.
Fortis Insurance Limited. Motor Breakdown Any profits generated from these products go directly
services is provided by Europ Assistance • Personal Alarms: emergency to support Age UK’s charitable activities both locally
Holdings Limited. help at the touch of a button and nationally.

^Subject to medical screening, acceptance Home Insurance is provided by Fortis Insurance Limited.
by underwriters and the correct premium
being paid.

Although we would like to thank all of the sponsors within this folder for their support, Age
Concern Salisbury District and More Media cannot recommend or endorse any services or
products that they may supply.

If you contact the above Age UK/Concern office, you will be dealing with an Appointed
Representative of Age Concern Enterprises Limited which is authorised and regulated by the
Financial Services Authority for insurance mediation. The above Age UK/Concern is a
registered charity MP1916V1MAY10.

*Independent Financial Advice is provided by the Co-operative Independent Financial Advisers.
The Co-operative Independent Financial Advisers is a brand name of Co-operative Bank
Financial Advisers Limited. Registered office PO box 101, Balloon Street, Manchester M60 4EP;
Registered number 718903 A subsidiary of the Co-operative Bank p.l.c. Authorised and
regulated by the Financial Services Authority.

Make a Donation

We need to raise considerable extra funds to
support our work helping older people. We are
delighted to receive any donation and if you
would like to leave a legacy in your will to Age
Concern Salisbury District this could make a
big difference.

Fundraising

Whether your running a marathon or similar
sponsored event or just holding a coffee
morning we would be pleased

if you think off supporting Age Concern.

Individuals

We would like to extend our warmest thanks
to the many individuals who gave donations
during 2009/10.

Age Concern Salisbury District were delighted
to be the chosen charity for the Salisbury City
Centre Great Charity Duck Race 2010. We
would like to thank all the individuals and
businesses who sponsored a duck , allowing
us to raise over £3600 from the event.

Organisations • Wessex Care
• Abbey National charitable Trust • West Dean & East Grimstead PCC
• B&Q • Winterbourne Earls PCC
• Barbara Taunton Trust • Woodgreen WI
• Downton Link
• Enford PCC In Memory
• Royal British Legion • A W J Eyers
• Sarum Singers • Mrs L Hadley
• Sarum St Francis Mothers Union
• Shrewton WI Grants
• South Wilts Mencap • Wiltshire Council
• Sunshine Group • South Wiltshire PCT
• Tom Sharman Bridge Players • Royal British Legion
• Waitrose Customers

Our Mission Statement

Growing older is a natural process which affects people's lives in different ways.
Age Concern Salisbury District cares deeply about the quality of those lives.

We encourage and support the individuality and independence of older people in the
achievement of their aims.

We listen, inform and assist them to keep control of their lives. We take every
opportunity to raise awareness and campaign on issues affecting older people locally.

Get in Touch Trustees

Age Concern Salisbury District N. Beard
21 Brown Street C. Carter
Salisbury D.Clarke
SP1 2AS J. Colvin
R.McDowell
Tel: 01722 335 425 D.Pheby
Fax: 01722 325 362 C.Piggins
Email: [email protected] A.Rea
Web: www.acsd.org.uk P.Scholz

In addition to the services listed in this guide...

Age Concern Salisbury District provided 10,340 hours of Home
Support to clients in 2009-10.
A successful Hospital Discharge Service supported 76 clients to
return home and remain living independently following
in-patient treatment.
A Handyperson service assisted 231 clients by carrying out small
repairs and adaptations.
Although due to changes in funding Age Concern Salisbury District
no longer directly provides these services, we are able to refer you
to local organisations offering these services.

charity no 1105600 company number 5196112