Q2 Newsletter

Resdev











Digital



















































2020

Performance Dashboard











CSAT Quality/Domain Complaints

95% 9
94% 94% 94% 94% 94% 94% 8 8
94% 8
93%
93% 7
92% 6
92% 6
91% 91% 5
91% 5
90% 4 4
90% 4
89%
89% 3
88% 2
87% 1
86% 0
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
CSAT Quality CSAT Domain Complaints










FD Approvals/ +1 Approvals NPS

100% 78% 77%
87% 86%
90% 84% 84% 80% 84% 77% 76% 76%
80% 77% 74% 76% 76% 76%
70% 62% 65% 75%
60%
74%
50% 73%
73%
40% 72% 72%
72%
30%
20% 71%
10% 70%
0% 69%
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
FD Approvals FD + 1 Approvals NPS
2020







Cycle Time Production Data


9.5 7000
9 6000
9 8.7 8.7 8.8 5000
8.6
4000
8.5
3000
8 2000
7.6 1000
7.5 0
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20
Resumes 2360 3086 3573 3956 3700 3476
7
Approvals 2202 2733 3203 3461 3202 3165
Cover Le�ers 2063 2380 2762 2859 2598 2685
6.5
Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Privilege Reports 2439 4381 5799 6141 4798 5214
Cycle Time Resumes Approvals Cover Le�ers Privilege Reports

Q2 Initiatives:








Newgen








Upgrade























We have launched and gone live with an


upgraded (iBPS) Resume Writing, Visual Resume
and Cover Letter Processes System in Aug 2020.


Upgraded system is having auto-allocation utility
of workitems which was a manual task earlier.


This has reduced overall TAT of work items
processing and increased business productivity.




Resume Writing Products (Text & Visual) have


been brought into a consolidated process that has
improved the ease of usage of the application and


increased visibility. Introduction of a new module
for Reprocessed cases, which has improved the


visibility of the cases post approval & enhanced
client servicing.

Key Highlights of the




Upgraded Newgen Version








































1 2
Resource/User Management Interface – Allocation Module- Automation of task
Target & Role Management allocation, basis user target &
submission



3 4
Communication Management -Auto Provision of Resume Template
Mail Triggers, Provision of Meeting Repository
request, Reminder Mails, Post Approval
Mails, User Signature

5 6
Hierarchy Based Dashboards Meeting Scheduling & Client
Communication repository for all
resume writing transactions



7 8
Improved Admin Control Performance tuning of custom utilities







9 10
Introduced Interactive Forms Improved UI , with has resulted in
decrease of the number of clicks

Q2 Trainings
















Domain Training Process Training




Strategic IT - CTO
Effective Client Interactions during
IT Automation Testing PDC
Chief Marketing Officer

Cloud Computing

Legal (Strategic) NSWC Reduction Module: Strategic

National Head Sales Account Management- Creating an
Action Plan
Aircraft Design & Development

Agri-Product Lending

Wholesale Banking Refresher Session: NSWC Reduction
Module: Strategic Account
E-commerce Category Management!! Management- Creating an Action

Branch Banking Operations(Strategic) Plan
Advanced Business Analytics
Using Consultative Approach in Client
Pharma KOL Management Interactions - Refresher

Data Mining & Automation
Software Testing Refresher

HR Transformation
Step Ahead II - Getting Started with a
Channel Management great PDC

Medical Coding

Equity Research & Analysis

Q3: Team






Movements 2020











Meet our New Team Leaders - Prateek Ver�a and Mamta Yadav
















Prateek Verma Mamta Yadav
Team Leader Team Leader



















Shalmoli Roy Choudhury Aanchal Sharma Akanksha Mathur Kanika Kapoor
Content Specialist Content Specialist Content Specialist Content Specialist



















Ridhima Kapoor Kamran Zaki Tanya Goel Ashish Robinson
Content Specialist Content Specialist Content Specialist Content Specialist

Q3: Work





Anniversaries..






Pooja Merin Tanu Arora Sunil
Suneja Sanal Singh Kumar
Babu
13 Years 10 Years 06 Years 05 Years




Aditi Mallika Shubham Abhijit
Miglani Bhattacha- Agarwal Chauhan
-rjee
04 Years 04 Years 04 Years 03 Years



Shreya Surbhi Shalmoli Prateek
Saxena Chauhan Roy Verma
Chaudhary
03 Years 03 Years 03 Years 03 Years




Astha Tanya Kamran Ridhima
Vaish Goel Zaki Kapoor

03 Years 02 Years 02 Years 02 Years




Gungun Anshal Hanan Anita
Tiwari Sandeep Fayaz
Jain
02 Years 02 Years 01 Years 01 Years




Tanveer Ul Drishti Uma Bhawna
Islam Buttan Sharma Tyagi


01 Years 01 Years 01 Years 01 Years



Pooja Dipanwita Tushar Indranil
Sharma Burman Chandel Samajdar

01 Years 01 Years 01 Years 01 Years




Kshamta Ila Kumar
Nath Tyagi Abhishek

01 Years 01 Years 01 Years

Q3: Birthdays..









Dipanwita Drishti

Burman Buttan




08 Oct 18 Oct











Bhawna Kshamta

Tyagi Nath




22 Oct 05 Nov










Mallika Pooja

Bhattacharjee Suneja




15 Nov 27 Dec











Tanya

Goel




30 Dec

Employee Stories









Astha Vaish


First word that comes to your What do you like the most about your
mind when you think about RESDEV? workplace?
A bunch of hardworking people Friendly Managers and Positive Environment




Describe your life using a film title? Where do you see yourself in next 5 years?

Queen Growing as a leader is one of my core career goals right
now. So, I’d say that my goal in five years is to see a
significant growth in my leadership skills.

What will you do if you were announced the Depart- What are your areas of interest/hobbies? What do you
ment Head for Resdev for one day? like to do in your free time?
I will reduce the shift hours. I love to dance a lot. Also, during this pandemic I
started various DIY Projects.


What is one outdoor activity you enjoy doing? What do you like best and least about working
remotely?
Shopping Freedom & flexibility along with taking care of family
needs, whereas the major issue which I’m facing is
Internet & something which I really miss is dressing-up.

What skill would you like to develop/developing or What do you do to maintain your mental wellbeing
improve during your work from home phase? during the work from home scenario?
Adaptability I keep myself involved in some other activities like art
work along with long conversation with my best
friends.

What techniques do you use to motivate your team? Who was your childhood crush?

Friendly attitude and effective collaboration. I provide None; but I admire Kareena Kapoor since childhood
them with clear goals and then let them figure out the
best way to achieve them.

If you were an animal what would you be and why? What’s your biggest achievement / proudest moment
at Resdev so far?
Not an animal but a bird called Gurguchiya, as my Promotion as a CS
grandmother used to say, that wherever I go I make
the place happy & cheerful.
How do you maintain your work life balance? The one movie you can see again and again?

Weekend Outings and ‘ME’ Time. Having even an hour Hera Pheri
during the day can help me unwind and feel
energized.

Your favorite dialogue from a movie? If you could meet anyone in the world (Dead or Alive)
who it would be and why?
None My Grandmother as I was so close to her and didn’t
get a chance to be at home in her last days.


What movie character / novel character you most If you were to write a book about yourself, what would
identify with? you name it?
Monica- Friends There’s a lot more than you see.

Employee Stories







Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam
nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat
Himanshu volutpat. Ut wisi enim ad minim veniam,
Mehrotra

First word that comes to your What do you like the most about your
mind when you think about RESDEV? workplace?
The Best The mutual trust and friendship, a considerate
management and an equally supportive
administration

Describe your life using a film title? Where do you see yourself in next 5 years?

Sangharsh Not that foresighted, can still try and guess for next 5
months.


How do you handle a bad day at work? What will you do if you were announced the Depart-
ment Head for Resdev for one day?
Do not call it a day till I have made myself Ask the team what do they want from me in that one
complacent as to what really went so bad day


What are your areas of interest/hobbies? What do What is one outdoor activity you enjoy doing?
you like to do in your free time?
Spend time with my daughter (the most) / read a good Jogging / going for a local drive with my family
article on a socio-political topic in a magazine or on
my mobile / watch a movie

What are the qualities of a successful leader? What techniques do you use to motivate your team?

Understand your people first, empower them and at Put myself in their shoes, understand their challenges &
the same time, align their expectations as per support them in the best possible way ; appreciate them
business requirements and constraints for their initiatives, no matter if they are small or big

Who was your childhood crush? If you were an animal what would you be and why?

Cindy Crawford A bird – keep flying and explore the world!



What’s your biggest achievement / proudest How do you maintain your work life balance?
moment at Resdev so far?
When I was selected for a people manager role I know my priorities at work and home, so each day I try
and stick to those


The one movie you can see again and again? Your favorite dialogue from a movie?

3 idiots / Any of the James Bond Films starring Pierce “All Is Well”
Brosnan / Daniel Craig


If you could meet anyone in the world (Dead or Alive) If you were to write a book about yourself, what would
who it would be and why? you name it?
Our Hon’ble Prime Minister, Shri Narendra Modiji, “Politically Incorrect”
haven’t seen a reformer like him in recent times


How do you define success? What do you like best and least about working
remotely?
If one is able to follow both heart and mind, then Best: Save time on daily commuting and stay with the
success follows family, Worst: haven’t been able to figure out yet!

Employee Stories









Suresh Sunar


First word that comes to your What do you like the most about your
mind when you think about RESDEV? workplace?
Resdev is one of the hallmark of a positive work ‘Creative Freedom’. It gives me an opportunity to
atmosphere that significantly increases my brainstorm and think out of the box for my concepts,
daily happiness at work it pushes me and my senses to full potential.

Describe your life using a film title? Where do you see yourself in next 5 years?

May be I would need to watch more films that precisely I am a strong believer in ‘Creativity’ since it is an
describes my life , none as of now. advantage in every field of work. I would like to see
myself as an icon for innovation & design excellence.

How do you handle a bad day at work? What will you do if you were announced the
Department Head for Resdev for one day?
Watch a funny video immediately, it brings back my First I would like to go for a quick staff win. Start ‘The
smile right away, clearing my mind and then thinking Day’ with a motivational speech. Celebrating all the
possible ways to avoid another bad day at work achievements of the day with everyone.
What are your areas of interest/hobbies? What do What is one outdoor activity you enjoy doing?
you like to do in your free time?
Go through Photography Feeds on social media and Photography – Capture anything that pleases my eye
rate them from 1-10


What are the qualities of a successful leader? What techniques do you use to motivate your team?

Decisiveness, Gratitude, Humility, Being Inspirational Teach them how I could do it differently that actually
to your Members and Staying Humble delivered desired outcomes


Who was your childhood crush? If you were an animal what would you be and why?

She was an ardent fan of music band ‘Boyzone’ then Panda – They eat & sleep – that’s all I see them doing.
They inspire me a lot


What’s your biggest achievement / proudest How do you maintain your work life balance?
moment at Resdev so far?
We Value You Award’ – Yes of course that Gold Coin Work First Always! Prioritise & complete it, then rest is
your time Work Life = Balanced


The one movie you can see again and again? Your favorite dialogue from a movie?

It takes 2-3 hours to watch a single movie – watching Success Ke Peeche Mat Bhaago, Excellence Ka Peecha
again and again means you have nothing much to do! Karo, Success Jhak Maarke Tumhare Peeche Ayegi


If you could meet anyone in the world (Dead or Alive) If you were to write a book about yourself, what would
who it would be and why? you name it?
My Brother – He left us before I could actually tell him “It’s your journey – create your roadmap”
how much I love him


How do you define success? What do you like best and least about working
remotely?
When you give your best and you are acknowledged – Best about working from home is you save on travel
that’s defines success to me time and energy Least is when your co-workers have
system, network or internet issues

Q3: Fun Activities














Joke of the Day Joke of the day! Joke of the day! Joke of the day!
Aeroplane Funny Quotes Doctor & You
Mode!!





Fun@Work!!!! Fun@Work!!! Fun@Work!!! Joke of the Day!!
Unscramble Why did he do How many Robbery Went
that? triangles? Wrong!!






Fun@Work!! Odd Fun@Work!! Can Fun@Work!! Picture of the
One Out You Crack the Which Bucket Day !!! Who Am
Code? Fills First? I?





Picture of the Picture of the Picture of the Picture of the
Day! Find the Day! Guess the Day! Jack, Lion & Day! New
Winner Cricketer? Lamb Product Tagline






Fun@Work!!! At Fun@Work!!! Fun@Work!! Fun@Work!
First I am Rich Where it the What is it? What are we
second dog? talking about?






Fun@Work!! Fun@Work!! fun@Work!!! Fun@Work!!
View from Who is Lying? Can you find What is it?
Above out how?





Fun@Work!! Can Fun@Work!! Fun@Work!!!
you solve this? Who is the killer? Which line is
longer?

Talent@Resdev






“Activities during Pandemic”

Uma Sharma















































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Ila Tyagi

Aman Malhotra







Work from home and pandemic crises

really pushed me to find the best inside me

and engaged myself in few creative

activities from making clay magnets to
making of eco friendly Ganesha .






It really stimulates the creativity inside

me and allows me to refocus my energy at

work.





It’s a nice and a different experience.

Budding Talents







Gunjan Sehgal










































Astha

Vaish































‹ 



 ’
‚ ˆ
Akanksha Jetley

Meet our Master Chefs







Pallavi


Tirkey




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…




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Ankita Bajaj

Amazing Makeup Art by Megha




















































Megha Verma





It makes me emotional every time I see these

photographs as I can relate to what I wanted to achieve.



Since birth it was my passion to do creative stuff but

couldn’t figure out what I should do exactly.



As I grew, my mind constantly shifted from one thing to

another (Fashion Designer, Arts & Painting, Makeup Artist,

3D Artist, & so on)



But now I can relate to the essence of everything together


i.e., creativity..



And this led to my first trial into 3D makeup art.

Ananya




Sahai














































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…

Monika









Nehra

Ankita Rathi

Sponsored










































































20.451 views


Ankita Rathi : DANCE is a type of Communication, is

all about Expressions.

View all 245 comments

2 DAYS AGO

Meet our Budding Poets@Resdev





Once upon a time, I lost myself
in a place, which I saw in my dreams.
The place where fog is thick and threads through the seams of
street lights and streetcars.
I tell you I lost myself in the tongue of insanity who
gulped my soul to feed its humanity.
I lost myself
in a city that found me;
The people, the people, the people.
What can’t be said about the near million faces sleeping
on warm pillows or cold stones,
wearing top hats & expensive dresses because
not every night are people thriving
But they’re still surviving, getting busy living or getting busy dying.
In their eyes are stories being told
once you wipe those windows into their souls, deep.
You see it all,
Just like every star in the fall when the sun goes to sleep.
I gave a homeless man a dollar who gave it to another homeless man who then gave it back to me
Like we were passing a love note that said, “You need this more than me.”
So which of us was the one without the home?
Home I soon found in the art of every step taken,
one foot in front of the next.
I can’t walk through that city discounting the side effects.
I was drunk,
but not from bottles or cans
I was drunk from the hands that
told tales with graffiti art to camera pans.
and countless other melodies massaging
bricks into the landmarks that spanned.
Culture sprinkling up and down the hills and between the cracks
Painting colors in the sky as the rainbows stacked,
Finding pots of gold by merely lifting my eyelids back.
There is so much to say about this city in the bay,
that is held in place by the people of race
and the vessels of art that encompass in its space
like stories and attitude,
survival and gratitude,
muse and expression
in delight or depression.
I tell you I lost myself in that city.
But I know now that being lost is sometimes the only way to be truly found.
-Shalmoli Roy Choudhury






As dark as moonless night, our dear holy might
Curly haired,lotus eyed, has a flute by his side
As frangrant as sandal wood, on his left leg he stood
Yellow attire bright, peakcock feature on forehead, is a sight
Enchanting are his hyms of flute, mesmerizes the entire route
The illuminous, steals and lies, dissolves us in his eyes
Spreads a kind of love, we keep yearning for
The magic he spreads, we keep looking for
The god of love, makes u dance on his musical songs
Forgeting, the world, the rights and the wrongs
Son of yashoda and beloved of radha
The bearer of flute, lord kanha
-Megha Batra

Reviews










by Anubha Mathur

~Mast Magan~
In the world full of people falling in and out of love, Mast Magan is an amazing
love track showcasing sweet and tender love between Krish and Ananya.
The song truly depicts that love is not only restricted to dating but it is more of
being together at the times of need.
Being able to be together and endure what all comes your way makes your
love udoubtly more intense and lasting.
The song beautifully exhibits a fully grown love which yearns acceptance.


~हो शीश-महल ना मुझको सुहाए
तुझ संग सुखी रोटी भाए

मन मस्त मगन
मन मस्त मगन
बस तेरा नाम दोहराए~
This aphorism made me realize that having the right person by your side is
what all we need and it's adequate too.

The idea of no matter what, I'll Stay, actually restores one's faith in true love
and potrays the Love that lasts forever.



The Invisible Man by H. G. Wells
Published: 1897
Genres: Classic, Science Fiction
Review: - I really liked the writing in The Invisible Man, but I thought the
storytelling was awful. H. G. Wells has a way with words and I really enjoyed
his turn of phrase. Phrases like “the inhuman bludgeoning of all tentative
advances of curiosity (p. 19),”violently firing out its humanity (p. 33)” and “The
Anglo-Saxon genius for parliamentary government asserted itself; there was
a great deal of talk and no decisive action (p. 28).” And he uses the word
“hobbledehoy” which had the Downton Abbey fangirl in me grinning. But the
story itself moved at a snail pace. It took me a week to read 30 pages.
I thought it was told from the least interesting perspective possible –from the
outside observers instead of the invisible man’s view and what he was
struggling with.
These outsiders noticed something was not quite right (“Look how much time
he spends alone!”) but not to the point that I found it very interesting. When
the plot finally picked up, instead of some much needed action the cool stuff
was recapped in a conversation where he just describes all the action in the
dullest way imaginable. I had to make myself finish this book and keep
pencils far, far away from my eyes.
The science behind the invisibility was pretty interesting. It was based on the
idea that our world is an illusion of light. I thought that was a fascinating way
to look at the world. (See I didn’t hate everything about it).

I found the main character interesting if not likable. He’s an anti-hero. I’m
pretty sure his antagonist was all the stupid people in the whole world. He was
kind of arrogant. Obviously he learns the bad things about invisibility. I was
surprised about the little things that he struggles with, though. I could tell a
lot of thought went into what it would really be like. For example, the fact that
he can’t sleep because his eyelids are invisible. The crappy thing about being
invisible is that it’s easy to get things, but hard to enjoy them. And you get
kind of lonely. H. G. Wells did have a good point that the only really good use
for invisibility is murder.
I’m not sure if I was supposed to get something out of this book. At the end I
felt like the moral was “Mean people suck but it’s better than being alone.”
Overall, I found it tedious but the writing was good. I enjoyed War of the
Worlds so much more.

Fun@Resdev






“Activities during Pandemic”

Virtual





Dance Party

















To break the monotony and to dance away


the pandemic stress, privilege team

decided to recharge themselves by


organizing a virtual dance party through

video conferencing. This not only gave


them an opportunity to have fun and

lighten up things for a while but also made


them lift up team spirit and togetherness

along with getting motivated towards work

and for similar events in future.




Privilege Team

Team Outing




























































“We never knew a pandemic would impact our way
of working, the interaction and the bond we shared.

Still, we changed the course & met, which made us

all feel so refreshing after so long. The room was full
of warmth and happiness. Just like old times we had

our meal together, shared laughs, spoke about a lot

of interesting topics and finally wrapped up to meet
again. Office or party? Well, let’s leave it to the time

& situation ”

- Shubham Agarwal

Fundoo Friday
















































“Fundoo Friday Events” is a series of tasks/fun activities to tell

how we are living our core value of fun during these testing
times. Whilst we Work from Home, we also made sure of Work,

Fun and Home.




Friday is mostly considered as fun day and the ResDev Team did

not let go the legacy of Fundoo Friday at home. Our team
participated in MS Teams for the Fundoo Friday Event, which this

week was “Dumb Charades”.





Dressing up in exuberant “Black & White” Dress-code and with
active participants from all the people in the event, we guessed

the name of movie & words while one of us acted it very
entertainingly. We hope to organize & participate more of these

events in coming months to encourage team bonding while
being away from each other.

Voice of Customer








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MEET THE TEAM BEHIND THE NEWSLETTER


VERTIKA SINGH PUNEET KUMAR TUSHAR CHANDEL
Senior Manager Associate Asst. Associate Senior
Manager Executive