I Need A Holiday Too Brochure

2018 & 2019

Cruise Holidays | UK Holidays | Europe Holidays | Event Holidays | Short Breaks

Welcome to Who are we and why choose us?

I Need A Holiday Too I Need A Holiday Too has been offering accessible and supported holidays to disabled
travellers since 2005. We are specialists in providing holidays with care to disabled
We offer accessible and supported people. We have welcomed 100s of disabled people on holidays throughout the world,
holidays to disabled travellers either as individuals or in small groups. We match people to holidays that are interesting
throughout the year. With holidays to them with likeminded people too, so people can enjoy their holiday and spend it
being offered in the UK, Europe, USA making memories and trying new things.
and the rest of the world, we are sure
that you will be able to find something We ensure that our customers have choice and control over their holiday and are
to tempt your adventurous side. enabled at all times to make informed choices about their holiday. Equality, dignity and
respect is aspired to at all times ensuring customer satisfaction. We provide and support
“ Your wings already committed staff, thus providing holidays that support the disabled person regardless of
exist all you have to their individual needs.
do is fly
Our holidays are designed to promote independence and personal development, with
any support that you may need. We provide an unforgettable supported holiday for
disabled adults or for those who feel they would need a little support to enjoy either
a dream holiday or a simple break away from the routine. We offer the quality and
experience that you deserve within a supportive and safe environment.

I Need A Holiday Too shall ensure that you receive a quality service from the first point
of contact, throughout your supported holiday and until you arrive safely back home.
All of our holidays are wheelchair accessible and additional support can be arranged
for people that require it, whether that be equipment, personal care or nursing care for
example. We are also able to offer holidays and short breaks that require 1:2:1 support
and more bespoke packages.

Fun and enjoyment is the key to every successful supported holiday.

We can also arrange bespoke holidays...

please contact us for details on 01772 325350

What’s included? What to expect from
your holiday
• M eeting at the airport or hotel, flights and transfers at
destination, accommodation, some trips and outings during • H ave fun, enjoy yourself and lots of laughter.
your holiday. • To be interested in what the holiday offers, activities, trips out for example.
• To have a relaxing holiday, no stress!
• E xcursions most days whilst on holiday, including transport • T o have your own space/time out if you want it.
and entrance fees. • To be supported at all times.
• T o feel safe.
• S upervision and care from a holiday support worker which • Friendly, caring and trained staff offering practical support at all times.
can include administering prescribed medications. • Opportunity to make memories.
• Eating out, nights out, just generally enjoying yourself.
• S upport with booking your holiday, ensuring that you have
enough information to make an informed choice. Transport

• T ransparency with costs, we are happy to give you bespoke Please note that transport to and from your home to our
prices to ensure we meet your agreed assessed needs. holidays is not included. We can arrange pickups at a meeting
place or a door to door service at an extra cost.
• P rices, in the brochure, are based on people that need
supervision and minimal support. “ Travel sparks our
imagination and feeds our
• O ur holiday support workers are available at all times. curiosity
• N ormal ratio is one holiday support worker to four or five Deborah Lloyd

clients, 1:2:1 support can be arranged for an additional cost.
• Y ou may need extra support to enable you to enjoy your

holiday. Personal care, additional support and equipment is
available on all holidays at an additional cost.
• T here are sometimes additional optional trips or activities at
an extra cost.
• I n general, we need at least three clients confirmed on a
holiday for it to run. We do sometimes run a holiday with
less. As soon as we have received three deposits, the holiday
is guaranteed, and we will proceed with finalising the
details.

to book please call 0800 949 6801 2018 & 2019

or visit www.ineedaholidaytoo.com Travel without barriers.

CRUISE HOLIDAYS Southern Caribbean Cruise

Our cruise A really popular 10 night cruise with our customers. Flying from the
holidays are our UK to Florida, USA where after an overnight stay we pick up the ship
speciality, we choose the very that takes us on a tour of the Southern Caribbean, calling in at San
best ships on the best routes to Juan, St Maarten, St Kitts and Grand Turk.
ensure that you have a wonderful
experience, with lots of activities, This Caribbean cruise comes with the promise of tropical sunshine
entertainment, great food and drink and bright blue skies, crystal clear waters and miles upon miles of
and amazing new destinations to soft sandy beaches. Treat yourself to cocktails, Caribbean cuisine or
explore. From 3 to 14 night cruises freshly caught seafood. Your own paradise awaits you, what are you
you will be spoilt for choice. waiting for?

Dates: October / December / February / June

Price: £3250

Duration: 10 Nights

Board: Full Board

Accessibility:

Cruise to book please call 01772 325350

or visit www.ineedaholidaytoo.com

Spain, France & Portugal Cruise CRUISE HOLIDAYS

Sailing from Southampton allows those who prefer not to fly the
opportunity to experience a fantastic 7 night cruise holiday with us.
Start your holiday from day one whilst we sail in luxury to sunnier
climes. Stopping off in Normandy, France, then onto Lisbon, Portugal
and finally Vigo, Spain.

Explore the D Day landing beaches in Normandy, the black and white
mosaic boulevards in Lisbon and maybe go white water rafting in the
Spanish countryside. Whatever you want to do the choice is yours
whilst you spend an absolutely luxurious 7 nights onboard.

Dates: July / October / January / March / May

Price: £2450

Duration: 7 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801 Cruise

or visit www.ineedaholidaytoo.com

CRUISE HOLIDAYS Norwegian Fjords

“ So much of who New for 2018 is our breathtakingly beautiful 8 night cruise around
we are is where we the Norwegian Fjords.
have been
William Langewiesche Sailing from Southampton to Bergen, Norway hang out in the
colourful harbour district with its cool shops and buzzing cafés.
Stopping at Geiranger, Alesun, Skjolden and Stavanger you will see
jaw dropping views and amazing scenery. You will also have the
opportunity to take a thrilling guided walk on a blue glacier, try
amazing local foods, explore the culture, your senses will be on
overload throughout the trip. An experience never to be forgotten.

Dates: August / February / October

Price: £2595

Duration: 8 Nights

Board: Full Board

Accessibility:

Cruise to book please call 01772 325350

or visit www.ineedaholidaytoo.com

A Taste of Netherlands & CRUISE HOLIDAYS
Bruges Mini-Cruise
Cruise
A short break away from your routine, which offers a 3 night
complete luxury cruise. Sailing from Southampton, our first port of
call is Rotterdam where you can visit the quirky cube houses built in
the 1970s or the maritime museum in the heart of Rotterdam. Lunch
is on shore and let’s buy clogs and Edam whilst we are there. Bruges
is next on the list, explore the sights, maybe take a canal trip, beer
and chocolate is on the menu here for all you foodies.

The evenings are spent on board enjoying all the entertainment, food
and drink that the luxury cruise liner can offer, an ideal way to initiate
you into the way of cruising. After which we are sure you will be a
convert and try out our longer cruises.

Dates: August / November / January

Price: £1495

Duration: 3 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801

or visit www.ineedaholidaytoo.com

UK HOLIDAYS Centre Parcs Sherwood Forest

For those of With lots of different cottages and cabins to choose from, our fully
you who wish accessible 5 night stay is an ideal place for a retreat. Set in 400 acres
to stay a little of magnificent pine forest, there’s an invigorating mix of woodland
closer to home our and lakeside, the perfect setting for exploring, relaxing and spending
UK breaks are just the ticket. quality time with good friends. Life revolves around the leafy terraces
Enjoy our friendly large group holidays of the Village Square, where there’s a choice of places to relax and
or smaller group, more personalised watch the world go by or discover the range of shops. Our Centre
holidays and sample our hospitality Parcs holidays are the perfect way to enjoy a Spring break.
in some of the prettier parts of the
UK. Go completely traditional with You can do as much or as little as you want in a safe and secure
memories of your childhood with environment. This is the perfect antidote to a long winter!
great British classics!
Dates: July / September / November / February
UK
Price: £1250

Duration: 5 Nights

Board: Full Board

Accessibility:

to book please call 01772 325350

or visit www.ineedaholidaytoo.com

Country Cottage in the Cotswolds UK HOLIDAYS

Set in some of the beautiful countryside and villages England has to UK
offer this relaxing 7 night holiday will allow you to explore chocolate
box villages and take a boat ride on the River Severn. Take a day trip
out to see the famous Shakespeare theatre in the historic town of
Stratford-upon-Avon and shop in Royal Leamington Spa. This is a
fashionable and elegant town in the heart of South Warwickshire.
With Georgian and Victorian architecture, tree-lined avenues and
squares and glorious gardens you cannot fail but be impressed.

Enjoy evenings in with good food and company in our accessible
cottage and perhaps read a good book by the fire.

Dates: April / May / August / November

Price: £1295

Duration: 7 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801

or visit www.ineedaholidaytoo.com

UK HOLIDAYS Christmas shopping trip to London

Enjoy a three-night stay in a city centre hotel and experience the
wonderful Christmas Markets, explore Bond and Oxford Street and
purchase all of your Christmas gifts. See all the Christmas lights
throughout central London.

This break includes tickets to a show in the vibrant West End and a
trip to the world famous Harrods store. This a break designed to get
you in the Christmas spirit and experience the wonder of Christmas
in central London.

Dates: December

Price: £450

Duration: 3 Nights

Board: Half Board

Accessibility:

UK to book please call 01772 325350

or visit www.ineedaholidaytoo.com

All the fun of the seaside in Blackpool UK HOLIDAYS

Enjoy all the fun of the seaside, experience the dazzling Golden Mile
and take a trip to Madam Tussauds, the world famous Blackpool Zoo,
Tower Ballroom and Harry Ramsdens Fish & Chip Parlour. Included
in the 4 night break is a show in one of the famous entertainment
venues along the promenade. Your accommodation is a fully
accessible log cabin on the Fylde Coast with its own Jacuzzi, where
you can experience home cooked food, great entertainment and
wonderful company.

This is a break designed to take in all that Blackpool and the
surrounding area has to offer and to take you back to your childhood
of fish and chips, Blackpool rock and kiss me quick hats!

Dates: August / September / October

Price: £850

Duration: 4 Nights

Board: Half Board

Accessibility:

to book please call 0800 949 6801 UK

or visit www.ineedaholidaytoo.com

EUROPE HOLIDAYS Tenerife

For those of you who wish to see what Visit the largest of the Canary Islands where the average temperature
Europe has to offer these following for September and October is a balmy 24°C.
holidays are just for you. We have
designed these holidays to be a Stay in an accessible apartment for the duration of your 7 or 10
relaxing break with good company, night break, with two large swimming pools on site, both equipped
with a hoist. A modern therapy centre offers a variety of individually
excellent food, and beautiful scenery. tailored holistic treatments to promote vitality and well-being.
The accommodation is based a mere 400m away from the 8km
Europe promenade along the coast.

Dates: April / July / September / October

Price: from £1795

Duration: 7 or 10 Nights

Board: Half Board

Accessibility:

to book please call 01772 325350

or visit www.ineedaholidaytoo.com

Siesta in our Southern Spanish Villa EUROPE HOLIDAYS

Flying in to Malaga from the UK we will escort you to our own
fully accessible villa in the south of Spain. This 7 night holiday is a
popular destination because it offers you the chance to siesta in
good weather. This is a large group holiday so you will have ample
opportunity to meet new friends, enjoy home cooked food with a
distinctly Spanish flavour and visit the local villages and towns to
soak up the culture.

This holiday includes flights and accommodation at the airport.

Dates: March / May / August / September

Price: £1595

Duration: 7 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801 Europe

or visit www.ineedaholidaytoo.com

EUROPE HOLIDAYS Accessible Holiday Accommodation in

I Need A Holiday Too has been Located on The River Jaudy, in a small town called La Roche Derrien
running 6 wheelchair accessible the apartments make an ideal base for anyone that is looking to visit
France that need access for disabled travellers.
apartments in Brittany France
since 2006. We have welcomed All apartments have 2 bedrooms, large bathrooms with level access,
100s of disabled visitors to our open plan living dining and kitchen area. They are modern living in
a traditional setting. Sleeping up to 4 people they all offer free and
little part of France. unlimited Wi-Fi access, satellite TV, fully equipped modern kitchen
for the times you are not eating out locally.

We also have support services on site for all your care needs, a large
stock of equipment available to hire such as hoists, profiling beds,
pressure mattresses and shower trolleys. We also have staff onsite to
ensure that you have as stress free a stay as possible.

Staff are happy to give you information on where to go and what to
see, what is accessible or not as the case may be. They are also there
to help you when any problems arise. It all adds that extra layer of
protection to ensure you have a great holiday.

Europe to book please call 01772 325350 FREEPHONE

or visit www.ineedaholidaytoo.com

Cotes d’Armor, Brittany, France

Local medical services can be arranged and the staff have a good “ Say yes to new
relationship with local services, shops and restaurants, so we can adventures
guarantee you a warm welcome in and around La Roche Derrien.

La Côte du Granit Rose is The Pink Granite Coast and aptly named.
The accessible walks along the coast show you up close how pink and
magnificent the coastline is. With Lannion, Paimpol, Treguier, Perros
Guirec and Plouman’ach all within 20 minutes of the apartments you
will be spoilt for choice as to what to see and do. Local markets are on
every day in different towns and during the summer the local towns all
host music nights where you can join in and learn Breton dancing, eat
al fresco and generally have a great time.

Dates: Open all year

Price: From £350 per apartment - sleeps up to 5 people

Duration: Minimum - 3 Nights

Board: Self Catering up to Full Board

Accessibility:

0800 949 6801

EUROPE HOLIDAYS Italian Lakes & Hills

Flying in to Torino from the UK we will escort you to our own fully
accessible villa on the banks of the romantic Italian lakes. This 5 night
holiday is one of our most popular destinations because it offers you
the chance to take in breath-taking scenery. This is a large group
holiday so you will have ample opportunity to meet new friends,
enjoy home cooked food with fresh Italian ingredients and unwind
by the lake and perhaps enjoy a spot of fishing or some watersports.

This holiday includes flights and accommodation at the airport.

Dates: June / August

Price: £1695

Duration: 5 Nights

Board: Full Board

Accessibility:

Europe to book please call 01772 325350

or visit www.ineedaholidaytoo.com

Breton Coastline & Traditions EUROPE HOLIDAYS

Sailing from Portsmouth or Plymouth we arrive in Brittany, a Europe
short drive to our fabulously adapted and completely accessible
accommodation for the next 7 nights. With the coast only 10 minutes
away you can explore the area, read about the traditions, experience
the real Breton culture that is very much alive and in use today. From
Fest Noz through to Fest Diez there is music, food and drink, the
language, the history and the culture all to be experienced.

We also can offer some amazing accessible activities, such as
paragliding, land yachting, boat tours, baking with Beatrice, arts and
crafts, zip wire days and gourmet food weeks. Whatever you are
interested in there is something for everyone.

Dates: All year

Price: £1295

Duration: 7 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801

or visit www.ineedaholidaytoo.com

EVENT HOLIDAYS The Las Vegas Experience

Everyone’s definition of a dream trip is Ever wanted to follow in the footsteps of Frank Sinatra? How about
different but whatever a “once in a lifetime” play roulette in world famous casinos or take in a show? Our Las
Vegas holiday is glitz and glamour personified. Staying 7 nights on
holiday means to you we are sure that our the world famous Las Vegas Strip you will get to enjoy all the weird
event holidays will fit the bill. and wonderful sights and architecture this oasis in the desert has to
offer. This truly is an Event Holiday where you can do as much or as
Our event holidays are our showstopper little as you want. Las Vegas has something to offer for everyone and
holidays that are all once in a lifetime whatever it is you wish to experience we will make it happen.

holiday experiences. Picked for their WOW This holiday includes flights and accommodation at the airport.
factor we are offering you the opportunity

for an unforgettable holiday and the
memories of a lifetime.

Dates: September

Price: £2995

Duration: 7 Nights

Board: Half Board

Accessibility:

Event to book please call 01772 325350

or visit www.ineedaholidaytoo.com

Disney World Florida EVENT HOLIDAYS

Flying from the UK to Florida you will stay in a fully adapted villa
which we will use as a base to explore Walt Disney World. This 7 night
stay includes 4 days access to the most fun theme park in the world.
You will be able to explore the park, enjoy some of the rides, and
meet Mickey Mouse himself. Our Disney World holidays are fun for all
ages and will help you relive the magic of your childhood.

This holiday includes flights and accommodation at the airport.

Dates: April / May / September / November

Price: £2995

Duration: 7 Nights

Board: Half Board

Accessibility:

to book please call 0800 949 6801 Event

or visit www.ineedaholidaytoo.com

EVENT HOLIDAYS Sample the Vineyards of
France via Eurostar
“ Wander
Often, Setting off from the world famous St Pancras station and enjoying a
Wonder glass of fizz in the exclusive champagne bar this holiday is a must for
Always wine lovers and bon viveur alike. Relax on our 7 night stay in a fully
accessible chateaux deep in the heart of wine country where you will
get to visit local vineyards and sample local cuisine.

This truly is a relaxing holiday designed for you to unwind and
recharge in some of the most beautiful countryside that Europe has
to offer.

Dates: August

Price: £1795

Duration: 7 Nights

Board: Half Board

Accessibility:

Event to book please call 01772 325350

or visit www.ineedaholidaytoo.com

New York, New York, EVENT HOLIDAYS
so good they named it twice!
Event
7 Night Cruise from Southampton to New York on the Queen Mary.
5 days staying at a central New York hotel, shopping, shows on
Broadway, pastrami on rye and bagels for breakfast.

Visit all the main tourist attractions which include the 9/11 Memorial
Park & Museum, Empire state Building, Statue of Liberty and Ellis
Island, Manhattan and a top Broadway show. Eat in all the famous
restaurants and taste all the favourites from pizza to bagels, hot
dogs, doughnuts and not forgetting the world famous New York
Cheesecake. My mouth is watering now!

Amazing once in a lifetime opportunity. Dream big!

Dates: October

Price: £3995

Duration: 12 Nights

Board: Cruise - Full Board. New York - Bed & Breakfast

Accessibility:

to book please call 01772 325350

or visit www.ineedaholidaytoo.com

SHORT BREAKS 3 night weekend break or 4 night
weekday break at Centre Parcs
Our short break and
respite options operate Have a short break at Centre Parcs, with award winning Spa breaks,
all year round. We have different activities, flora and fauna throughout the sites. Centre Parcs
various options available can be organised for your respite holiday or just a short break away
from home. Small groups share the cabins and cottages in the forests
in the UK and abroad, and with 6 locations to choose from they are ideal for you and a
with different activities group of friends to get away, or maybe to meet up with new people.
and interests available With locally produced food freshly cooked, or maybe dine out during
your stay, we can organise away breaks to suit most budgets.
to suit all tastes. Be in
the audience of a TV There really is something for everyone here.
programme, visit the
set of your favourite Dates: All year

programme, city breaks Price: from £895
and country breaks.
Duration: 3 night weekend break or 4 night weekday break
Short Break
Board: Full Board

Accessibility:

to book please call 01772 325350

or visit www.ineedaholidaytoo.com

4 or 5 Night Respite Break SHORT BREAKS
in Brittany, France
Short Break
Sail from Portsmouth or Plymouth to France.
Spend 5 nights at our own accessible
accommodation located on the Pink Granite
Coast in Cotes d’Armor. Full board offers you
locally produced and prepared food. Maybe
you fancy learning some local recipes, doing
some baking, or maybe water sports is more
your thing, you choose what you want to do if
anything.

Regardless of the activities you choose to do,
this amazing break offers a break from the
normal hum drum that is life.

Dates: All year

Price: from £1250

Duration: 4 or 5 Nights

Board: Full Board

Accessibility:

to book please call 0800 949 6801

or visit www.ineedaholidaytoo.com

SHORT BREAKS 4 Nights at Disneyland Paris

Spend a whole 3 days with Mickey and friends in Disneyland Paris,
staying in one of the onsite hotels, you will get to meet Mickey and
all his friends, have a meal with them, visit all the parks, go on the
rides, and generally have a great time.

Visit Paris for the last day, go up the Eiffel Tower, do an open top
tour of all the sites, visit Notre Dame and have wonderful lunch in a
country that is renowned for its food.

Dates: All year

Price: £1295

Duration: 4 Nights

Board: Half Board

Accessibility:

Short Break to book please call 01772 325350

or visit www.ineedaholidaytoo.com

City Break in Edinburgh, London, SHORT BREAKS
Manchester + various other cities
“ Memories
A 3 night stay in the city centre with an opportunity for dining out, are just
lots of shopping and a live show with food and drink featuring waiting to
heavily there won’t be any diets on these short breaks. You get be made
to decide where you want to go, what you want to do, what you
want to see and that can vary from cultural experiences, good old Short Break
fashioned shopping at places like The Trafford Centre in Manchester,
or Oxford Street in London, maybe visit the castle in Edinburgh.
Paris for Valentines for all you old romantics, Leeds with the
Emmerdale Tour for die hard fans. We have got plans for towns with
BGT audtions or being in the audience for The Voice or another TV
program. The choice and control is up to you on this personalised
group holiday.

Dates: All year

Price: from £795

Duration: 3 Nights

Board: Half Board

Accessibility:

to book please call 0800 949 6801

or visit www.ineedaholidaytoo.com

ACCESSIBILITY KEY Booking your holiday
5 Wheelchairs
If you would like to secure a place on any of these holidays, please call the
Completely accessible, level access showers, shower chairs, number below and we will be happy to take your booking.
tracking hoist, mobile hoist, other equipment available.
Freephone: 0800 949 6801
4 Wheelchairs Tel: 01772 325350
Email: [email protected]
Accessible, level access showers, equipment available to hire.
To confirm your booking, you must return the completed and signed booking
3 Wheelchairs form to us, by post or Email, and pay your deposit within 14 days of making
your initial booking.
Accessible, bathroom may not be completely adapted,
equipment available to hire. You can pay your deposit by cheque or BACs Transfer via your bank. Cheques

2 Wheelchairs should be made payable to: I Need A Holiday Too Ltd.

Limited Accessibility, whilst the accommodation may be Please call to pay by card: 0800 949 6801 01772 325350
accessible, the area may not be.
Completed forms I Need A Holiday Too
1 Wheelchair and cheques Unit 2 Cottam Business Centre
should be posted to: Cottam Lane
Very limited accessibility, whilst we would try and meet Ashton on Ribble
your needs no guarantees can be made. Preston
Lancashire
2018 & 2019 PR2 1JR

Travel without barriers. 0800 949 6801 | 01772 325350

www.ineedaholidaytoo.com

• To make a booking please telephone or email to check availability. Then complete a • Medication can only administered by a holiday supporter provided it has been prepared
booking form in full and return it with a deposit of 25% of the full cost of the holiday by a pharmacist, is labelled and packaged appropriately, Failure to have correctly prepared
within 21 working days for the booking to be accepted. Full payment of the balance is medication may result in your holiday being terminated.
due 8 weeks prior to the holiday commencement for holidays in the UK and 14 weeks for
holidays abroad. Failure to pay may result in the clients’ holiday being cancelled without • The holiday package includes full board, breakfast, picnic lunch, dinner but excludes
a refund. Once we have 6 people booked on a holiday, the holiday is guarantee. drinks.

• Comprehensive Travel Insurance is compulsory for all foreign holidays. It is advisable for • Accommodation is based on 2 or more clients sharing a room. Single rooms are
all UK holidays. We cannot be held responsible for any costs incurred for failure to take sometimes available at an additional cost and should be requested at the time of booking.
out relevant travel insurance. The Client must provide us with evidence of this insurance If there is no one available for the client to share a room the client will be responsible for
28 days prior to departure. the single room supplement. Most excursions are included in the package. Clients would
generally be expected to participate in all the excursions. If a client does ‘opt out’ of any
• If we cancel the holiday as we have not achieved the minimum numbers required on excursion, it is not possible to provide an alternative or refund. If the client indicates they
the holiday, or any event in our opinion renders the holiday unsafe, we reserve the right prefer meals above the choice we offer, then the difference between the costs are the
either to return the clients monies without further compensation or offer the client an responsibility of the client. Optional extra activities not included in the holiday, the client
alternative holiday. We would normally try to give the client a month’s notice in such an will be notified before taking part of the extra costs of such activities.
event. Invoices will normally be sent directly to the client unless it is clearly indicated on
the booking form that it is to be sent to a third party. • Not included in the package are, drinks, snacks, personal items of expenditure such as
cards, gifts, sweets, etc. Transport to and from home, to the meeting point or venue,
• If the client cancels the holiday, the client should notify us in writing as soon as possible. medical expenses, postage, telephone calls, room service at hotels, laundry, personal care
The cancellation charges are calculated according to the number of days prior to the & anything not specifically included and notified to the client in writing as part of the
departure that we receive the cancellation in writing. If the Holiday is guaranteed you will package are excluded and for which cost the client is personally liable. The client must
lose your deposit. ensure that they have sufficient monies to meet these needs. Also not included personal
travel insurance, or cancellation insurance or taxes as may be levied by governments
• 56-31 days prior to departure 75% of cost of holiday charged for holidays in the UK (excepting airport tax notified to us at the time of booking the flights) or tips.
30 days prior to departure 100% of cost of holiday charge for holidays in the UK
98-55 days prior to departure 50% of cost of holiday charged for holidays outside the UK • Holidays begin at the venue, or at an airport (assume a London airport unless specified)
56-31 days prior to departure 75% of cost of holiday charged for holidays outside the UK or port as notified. It is the client’s responsibility to ensure that they are at the departure
30 days prior to departure 100% of cost of holiday charge for holidays outside the UK point or venue in plenty of time, and although we would always endeavour to wait as
If you cancel after 98 days and we can find someone to take your place then you will lose long as possible, we cannot be held responsible if we have to begin the holiday without
the client due to their late arrival. (A door to door service can be provided at an additional
your deposit only. cost.) Clients are requested not to bring excessive or inappropriate luggage. Luggage
is the clients’ responsibility. We will assist the client with their luggage if possible, but
• The support package is inclusive of basic support and supervision, providing always that do not accept liability for it or for any damage howsoever caused. For this reason we
we are informed of the true nature of the clients’ disability and given a reasonable amount recommend the client takes out insurance.
of information regarding their needs, which must include any details of behavioural
disorders. The client must be at least 18 years old at time of booking. Any challenging • We will endeavour to send details of travel times, meeting points, clothes lists and other
behaviour which might prove unacceptable to members of the public may result in the information in good time for the client’s holiday, however, we must advise the client that
client holiday being terminated with no entitlement to a refund. The client will also be flight times, etc. can change at short notice and are outside of our control. In this event
liable for any costs incurred to return home. Failure to disclose information that may we would make every effort reasonable to contact the client and advise the client of the
result in requiring extra support needs may result in the immediate termination of the change. But it is the client’s responsibility to confirm their travel details with us prior to the
client holiday with no entitlement to a refund the client will be responsible for the cost to departure date, in writing.
return home. On receipt of the assessment form, we will review each client’s needs and
we may levy an extra charge if we deem it necessary. It is imperative that the assessment • We do our utmost to ensure that your holidays runs smoothly. If you do have a complaint
of needs form is completed fully as this does constitute a support plan for those requiring you must notify us in writing within 28 days of completion of your holiday. We will try and
extra support. Failure to return the form with in the required time may result in the loss of resolve your complaint but if we are unable to you could contact an arbitrator appointed
your holiday with no refund if we are unable to meet your needs. by the Chartered Institute of Arbitrators, alternatively you could seek legal advice.

• Personal care is not included in our costs, please contact the office if you require personal Terms and Conditions
care. We are able to supply extra support at an additional cost calculated as a percentage
of the cost of the basic holiday. This additional cost is non-negotiable and is set by I * All images used throughout this brochure are for illustrative purposes only.
Need A Holiday Too. The client is responsible for providing their own personal aids, e.g. * All information correct at time of publication but may be subject to change.
incontinence aids such as mattress covers, pads, disposable gloves and wheelchairs.

Cruise Holidays
UK Holidays

Europe Holidays
Event Holidays
Short Breaks

we are

2018 & 2019 “ If we were meant to stay
in one place we’d have
Travel without barriers. roots instead of feet
Rachel Wolchin

0800 949 6801 | 01772 325350

www.ineedaholidaytoo.co.uk