ACSA Ezine June July 2019 D7

CHECK-IN
AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE/JULY 2019

ON THE BUILDING BLOCKS
MONEY TRAIL
INVESTING IN EDUCATION
THE IMPORTANCE OF INFRASTRUCTURE FOR A
INVESTOR ROADSHOWS
BETTER FUTURE

RETAIL THERAPY CEO ROADSHOW
LEADERSHIP EMBARKS ON
WHY AIRPORTS HAVE BECOME WHIRLWIND ENGAGEMENT TOUR
A SHOPPER’S DELIGHT
DIGITAL
WINNER! DE-MYSTIFIED

THE E-ZINE GETS HOW NOT TO TRIP UP ON
A NAME!!! SOCIAL MEDIA STREETS

www.airports.co.za

WE HAVE A
WINNER!!!!

We asked you to put your thinking caps on
and help us come up with the perfect name
for this e-Zine, and you did not disappoint.

Thank you to everyone who took time to Shout out to Sibusiso Mthembu from
think FRESH, think PRIDE, and think King Shaka International Airport, Darryl
OWNERSHIP! Tieties from Upington Airport and
Zanoxolo Mbekela from O.R. Tambo
The chosen winner is Sabelo Nzuza International Airport for a stellar effort
from Corporate Office, who presented that saw them make the short list.
us with the simple yet perfect name of Thank You!
CHECK-IN. Enjoy your hamper!

MESSAGE
FROM

REFENTSE
SHINNERS:

Group Executive:
Corporate Affairs

Dear Colleagues, a fighting chance in learning and teaching in brought home the prestigious Young
a conducive environment that will hopefully Professional of the Year award - bestowed
Our group e-Zine has had a grand take off produce some of tomorrow’s leaders. by the Black Management Forum’s Western
– all thanks to you! We are grateful for your We salute the men and women who Cape Black Excellence Award - for her
enthusiasm and sincere participation in the continue to represent the organisation in a excellence as a young manager. Shine on!
naming of the e-Zine; you truly are heeding positive light. The Airports Company South The organisation’s executive team embarked
the clarion call to take ownership of this Africa Athletics Club is populated by such on an Investor Roadshow earlier this year; a
platform. With that said, let me officially people. Their strength, determination and critical part of the business in ensuring that
welcome you to Check-In, your Airports hard work has seen them do us proud in the Airports Company South Africa continues
Company South Africa Monthly Magazine! gruelling Old Mutual Two Oceans Marathon to build and manage airports of the future
You’ll notice that this month we have a and Comrades Marathon. Let’s keep cheering TODAY. Read all about it inside.
bumper issue – a whole 40 pages jam-packed them on! Colleagues, don’t forget to submit your
with a mix of high-quality stories that reflect With Women’s Month just around the suggestions, stories and pictures to
the calibre of Airports Company South Africa corner, we’d like to give a special shout out [email protected] for a chance to be
as a business, as well as the people who are to our rising female stars, more of whom will published right here on this great platform.
proud members of this work family. be honoured in the special August edition of Enjoy your monthly Check-In and feel free to
Our SED division is doing amazing work that Check-In. For now, we shine the spotlight give us feedback so we can ensure that this
is changing lives. In the Eastern Cape, they on two women - Iviwe Malongwe, who was publication soars to great heights.
along with East London Airport identified appointed East London Airport’s Airfield ‘Til next month,
the needs and challenges facing Tsholomnqa Services Manager, making her the first
High School, where children were learning female to hold this position at a regional Ref
under dire circumstances. With the airport; and Cape Town International
incredible assistance we are lending this Airport electrical maintenance engineer, JUNE / JULY 2019
rural school, pupils and teachers now have Tshegofatso Oshupeng-Ntombela, who

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE

STAFF THE IMPORTANCE OF
CORNER A PERSONAL BRAND

It’s not only celebrities and WHAT IS A PERSONAL BRAND?
famous business people
who have a personal It is marketing a prescribed image of yourself, including your career and interests. It
lets people know who you are and creates an impression about yourself.
brand to look after. If you
want to keep abreast with THE IMPORTANCE OF PERSONAL BRANDING

professional trends and Personal branding allows you to connect with other people by putting yourself
environments, you must out there. It also makes it easy for interested businesses and other professionals
start paying attention to to communicate with you. A personal brand comes from passion, skills, goals and
values; and sharing your positive qualities and strengths on a public platform also
your brand too. boosts your confidence.

BE PROFESSIONAL

Always keep it professional. This shows your growth and where you want to go
next. When people look you up on the internet or social media, they must have a
good perception of you. It always helps to use professional and understated images
of yourself on social platforms, especially when you utilise such platforms for
professional reasons. Remember, do not complicate things. Be yourself, use your
voice and make sure you brand yourself in a way that you want to be heard.

CHECK-IN JUNE / JULY 2019

04

CEO

CORNER

Dear Colleagues,

It’s good to be part of this refreshed and informative group newsletter. I hope you will find my contribution enlightening,
valuable and enjoyable.
We have been quite busy here at corporate office. We finalised our annual financial statements for the Auditor General,
and have been busy with other on-going audits to ensure we conclude all audit processes seamlessly.
We visited the Presidency of Brazil, which invited the current concessionaires to engage about their experiences and
opportunities for future concessions. This was a critical engagement, given our investment and interest in Brazil.
I also received a special invitation from the Airports Council International to participate in a World Business Partners
panel with CEOs from global airports at the ACI World Assembly in Hong Kong. Hosted in partnership with the business
community, the forum showed us how we could improve our relationships with businesses within our airports.
We have just concluded a stimulating CEO Roadshow where employees engaged the leadership to determine if our
executives are on track with RUNNING, DEVELOPING and GROWING the infrastructure and people of Airports
Company South Africa.
The appointment of Minister Fikile Mbalula will hopefully put to bed the issue of the appointment of a permanent
CEO and CFO, a process which was started some months ago but stalled due to the national elections in May and later
the appointment of a new cabinet.
I want to thank Airports Company South Africa’s executive team for criss-crossing the country with me, as well as the
airport leadership teams for doing a stellar job in hosting us.
An extensive report will be compiled and shared in due course. For now, I would like to touch on four of the recurring
topics; namely staff transport, bursaries, uniforms and the USB Ports lockout.
Finally, I would like to extend my sincere thanks and appreciation to each one of you VICTORS for taking the time to
attend the engagement at your respective sites.
Turn to the next page for a brief overview of the engagement, and don’t miss out on the pictures in the back of this
e-Zine…you might just spot yourself!
Thank you for making our company a success.
Best wishes always,
Bongiwe Mbomvu

B.M.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

RUNNING AIRPORTS

We always endeavour to improve our visitors’ experience at our airports; hence we have systems to keep lines of
communication open between passengers and ourselves.
• Our IT division deployed a dedicated traveller open access wireless network across O.R. Tambo, Cape Town

and King Shaka International Airports, thereby improving the Wi-Fi quality, accessibility and user-friendliness.
Furthermore, they built a wireless link to each regional airport, providing better free Wi-Fi access with
improved coverage, accessibility and experience. Service performance will continuously be monitored, and
additional access points installed to improve the coverage.
• The Infogate pilot, an interactive information service that brings artificial intelligence closer to our travellers,
was launched. We hope our airport visitors will try Infogate and provide feedback.
• Through the periodic Airport Service Quality Surveys, our passengers have raised concerns over the condition
and continuous upkeep of airport ablution facilities. Therefore, the refurbishment of toilets at O.R. Tambo
International Airport has started following a thorough inspection to determine the cause of an unpleasant
odour previously reported.

DEVELOPING AIRPORTS

We have recently seen enormous activity at our airports thanks to months of hard work from our executive team
and various divisions.
• The board has approved a new aligned runway at Cape Town International Airport and a capacity expansion

of the domestic arrival terminal. The Terminal 2 expansion is in the final approval stage and will increase
international capacity. These projects aim to improve the capacity of the airport significantly. We will update
you on their implementation.
• The board also approved the Tank Farm and Terminal A refurbishment at O.R. Tambo International Airport, as
well as remote apron stands for more aircraft parking spaces.
• At King Shaka International Airport, the development of apron stands and a taxiway expansion to increase
capacity are underway.

GROWING OUR FOOTPRINT

We continually work with our sister airports and partners worldwide to benefit our business and employees.
• In March, we hosted a delegation from Munich Airport, led by the CEO, Dr Michael Kirkloh, at King Shaka

International Airport. Thank you to Terence Delomoney and his team for their outstanding host work. The
visitors also spent a day at O.R. Tambo International Airport and again, I thank Bongiwe Pityi Vokwana and
her team for receiving and hosting the team.
• We are also discussing collaboration possibilities with our sister airports and various global airports such as
Hong Kong and Toronto on capacity development initiatives for our staff. More detailed feedback will follow
during the year.
• Since receiving the tender in Zambia for the operational readiness of a new terminal building at Kenneth
Kaunda International Airport, 30% of the ORAT component is completed. Design reviews are in progress and
the commissioning, operational trials and Go Live phases have been delayed. Congratulations to the team for
exceeding the Zambian Airport Authority’s expectations in the completed assessment phase.

CHECK-IN JUNE / JULY 2019

CEO ROADSHOW FEEDBACK

STAFF TRANSPORT

The introduction of staff transport has seen us faced with challenges – some anticipated and others not.
There are on-going conversations and negotiations with taxi associations in some regions regarding routes.
We are also taking a closer look at the financial structure and cost effectiveness of the initiative.
Where the transport service is operational, we’ve also been made aware of the issue of driver behaviour,
which includes allegations of driving longer routes to collect more mileage, being ill-mannered towards
passengers, and inconsistent times in pick ups which lead to employees being late. These and other issues
were discussed at our recent executive committee meeting. We looked at the best way to move forward and
will soon announce whatever decision has been taken.

USB PORT LOCKOUT

The ease of sharing and accessing information and images via USBs has been taken away and left many
people frustrated. Our IT department has, however, given context as to why the lockout was implemented.
Basically, Airports Company South Africa has been experiencing about 30 000 cyber-attacks on a day-to-
day basis. USB ports are areas of vulnerability that attackers use.
We have invested a lot of infrastructure to be able to work without using any USBs. We’ve got central data
stores that we can utilise to directly transfer content/images directly into. We have been working towards
acclimatising ourselves - and you – to newer and more secure technology solutions, including Office 365,
which we will continue to communicate to all through our internal communications department. Training
will be offered to all soon.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

07

BURSARIES

There was a lot of robust engagement regarding the bursary scheme. Let me start by saying that we are
proud to have 185 people, including children of parents who work here, who are currently on an Airports
Company South Africa bursary. Since its introduction, this initiative has supported 1103 employees and
their children to the tune of R18million.
We know that the automated documentation system we introduced has been challenging for some. We are
working on ironing out those hiccups.
The bursary is here to help you push your career further and become a better version of yourself. I’ve noted
that some people say they are afraid to take a chance on it because they must pay back the full amount
if they fail. This is true, but the principle here is that the company is making funds available to help you
increase your capabilities and skills set, so trust yourself to be able to accomplish that!
Ultimately, your career is your responsibility and the company is there to create career growth through the
bursary. But in the end, you are the one in charge.

UNIFORM

We have heard the cry regarding the lack of new uniforms, and I would like to explain why they have been
slow in coming.
The uniform supplier that we worked with over several years unfortunately went bankrupt last December.
We did all we could to help save the company because 900 jobs were at stake. Sadly, even with the combined
efforts of group legal, HR, finance, supply chain management and so on, we were unable to rescue it.
We therefore had to restart the tender process, which is out. We are in the process of evaluating those
who have applied. Fortunately, we own the patents so production on new uniforms can start as soon as we
appoint a new supplier. We hope to award the tender soon and be able to supply employees with uniforms
soon.

CHECK-IN JUNE / JULY 2019

HIGHLIGHTS

AVIATION DEVELOPMENT

“Collaboration remains key to the success of our airport, and we will
continue to play our part within the broader aviation and tourism value
chain.” This was one of the remarks from the Cape Town International
Airport General Manager, Deon Cloete, during the opening of the
Aviation Development (AviaDev) Conference. Delegates from across the
globe came to the airport, which hosted the 2019 AviaDev edition. The
conference addresses the transport and tourism industries around the
world. The main meeting was a great networking opportunity between
airports, airlines, tourism authorities, governments and industry
suppliers who are dedicated to growing connectivity within the African
continent.

KING SHAKA INTERNATIONAL AIRPORT

King Shaka International Airport has given the young minds of Cottonlands
Primary School the gift of reading by donating a library to the school. The donation
to the school, located at Ndwendwe in Verulam, is just another example of
Airports Company South Africa’s ongoing commitment to improving the lives
of community members within their area of operation. King Shaka International
Airport Socio-Economic Development (SED) Specialist, Paul Makhanya remarked:
“We witnessed a culture of excellence at Cottonlands Primary, where the school
is supported by educators committed to achieving good results regardless of the
lack of money and resources. It is evident that the new library will further engrave
values of hard-working and dedication.”

AIRPORTS COMPANY SOUTH
AFRICA HOSTS ACI 50th
WORLD SECURITY STANDING
COMMITTEE

Airports Company South recently hosted 30 aviation security
delegates from across the globe at the ACI 50thWorld Security
Standing Committee Meeting. The event held at the end of
April in Cape Town and focused on aviation issues including
security strategy, global threats picture and the future of
aviation security among other key themes.
“ACI World Security Committee’s goal is to be a leading voice in aviation security, by shaping the global agenda and helping ACI members build
and maintain strong security, said Jason Tshabalala, Airports Company South Africa’s Group Manager: Aviation Security. “To achieve this the
committee represents the airports interest by defining the future of aviation security, influencing decision makers and working with partners to
promote airport excellence by sharing information with members and developing guidance material and capacity building,” Tshabalala added.
Airports Company South Africa also hosted a formal dinner for the delegates attended by the Organisation’s Chief Operating Officer, Fundi
Sithebe, as well as a full day of activities at some key Cape Town tourists’ attractions. The Company received positive feedback from the event
organizer, ACI and the delegates who attended the event. “It was an honor and privilege that we were tasked with the responsibility of hosting
the 50th WSSC meeting,” Tshabalala concluded.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

09

BUILDING AN ETHICAL SOCIETY

Airports Company South Africa’s ethics officers took part in the annual
Ethics Institute Conference in May 2019. Themed “Building an Ethical
Society”, the conference was part of the organisation’s drive to better
empower our ethics officers so that they are even more proficient in
enabling our airports to contribute towards building an ethical society.
As Airports Company South Africa, we have been going through an
exciting rejuvenation of our ethics program. Recently our board signed
an ethics pledge, the same commitment which will be extended to our
executive committee. We are also working towards organising a major
anti-corruption awareness program aligned to the United Nations World
International Anti-Corruption Day on 09 December 2019.

FIRE AND RESCUE LEARNERSHIP
PROGRAMME GRADUATION

It was a proud moment for Cape Town International Airport when
Fire and Rescue Manager Mervyn Nefdt presented certificates of
completion to 31 trainee fire fighters who completed a tough a 26-
week firefighting learnership programme.
The ceremony recognised and honoured the graduates as well as
those who obtained their Further Education and Training Certificate
for Fire and Rescue Operations (NQF Level 4). The newly minted
firefighters also got to show off their skills during a demonstration.
A round of applause is well deserved.

MANDELA MOMENTS

“What counts in life is not the mere fact that we have July 18, 2019, will mark the tenth year since the
lived. It is what difference we have made to the lives of United Nations declared the date Mandela
others that will determine the significance of the life we International Day or Mandela Day. Over the
lead. - Nelson Mandela
years the day has lived up to the charitable
ethos that comrade president espoused during

his life of service to humanity.

For many, the day involves doing acts of kindness for

67 minutes while others have resolved to make
every day, Mandela Day.

Life is filled with good deeds or what we refer to as
Mandela Moments. In the spirit of Madiba, please
send us a short story or photographs of your 2019

Mandela Moment for publication in the next issue of
the newsletter.

Your Mandela Moment can be sent to [email protected]

CHECK-IN JUNE / JULY 2019

SOCIO-ECONOMIC
DEVELOPMENT

The month of June is the crucial
mid-year exams for school-going
youngsters across the country.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

CHECK-IN F 11or the pupils of Tsholomnqa High School, however, this period becomes a dreaded time of contending

with freezing weather conditions and drenched classrooms while trying to write their exams.
The high school, based in Tsholomnqa Village within Buffalo City Metro Municipality in the Eastern Cape,
has been a pitiful sight of crumbling infrastructure, broken furniture and pot-holed floors. But hope is on the
horizon.
Thanks to Airports Company South Africa, the construction of a new brick wall around the high school
has started! On Friday 3 May 2019, a progress project viewing was held by the company’s Socio-Economic
Development (SED) division accompanied by members of East London Airport.
The school accommodates 809 learners from Grade 8 to 12, has 27 teachers and 18 classrooms, scholar
transport and supports nine surrounding villages.
The project kicked off after Airports Company South Africa visited the school and identified the glaring
challenges and trials, including:
• Limited teaching space – The school didn’t have enough classrooms. The overcrowded classrooms made

it difficult for teachers to manage the class;
• Lack of teaching resources - The science lab had no infrastructure and met the minimum standards of

teaching and learning;
• The computer lab needed revamping and equipping;
• No library – The school needed a library with the required materials;
• Inadequate equipment - All 18 classrooms had old desks and chairs, most of which were broken and some

unusable.
Some classrooms had broken windows and doors with holes in the floors;
• The high rate of learner barriers - Teachers were not adequately trained to deal with learners who couldn’t

read or write;
• No waste management - Learners and teachers were not orientated on waste management practices,

and the school needed large bins;
• Lack of security – There was no security other than a Clear Vu fence the Department of Basic Education

had erected; and
• No proper toilets - The school had no decent toilets. The learners and teachers used pit toilets.

Airports Company South Africa undertook a maintainable
project to support and uplift the community through the
SED division, and recently started the construction and
refurbishment of the school.

The company undertook to:
• Construct four classrooms;
• Construct and equip one new science lab;
• Construct and equip a computer lab;
• Construct and equip a library and study room;
• Refurbish the old science lab into a staff room;
• Cover the assembly area (multipurpose facility);
• Fully equip all classrooms with furniture.
There was also a recruitment drive to find and employ
three teachers for Agriculture, Hospitality, Information
Technology, Math and Science.

Thanks to Airports Company South
Africa, the only thing the children
attending Tsholomnqa High School
will have to worry about is their
passing grade!

JUNE / JULY 2019

RETAIL THERAPY
ON THE GO
The retail space is the biggest
In the beginning of some shopping done. We are also working
their existence, airports commercial contributor to Airports on specific rates for local shoppers in terms
Company South Africa, and there are plans of parking fees and other offerings.”
were more functional to make it an even bigger priority in line Global trends speak to incredible revenues
than remarkable. Fast with Vision 2025 and global trends. emanating from retail with the Changi
“We have grown tremendously over the Airport Singapore raking in over $1.6 billion
forward to the 21st years, and the importance of retail to the in revenue in 2017 and Dubai International
century where largesse business cannot be overstated,” began Airport hitting the $2 billion mark
is the order of the day Lebohang Moleke, Senior Manager: Special recently. Duty-free is the biggest revenue
Retail. generator in retail, with most travellers
with architectural “Airports are not what they used to be, and taking advantage of duty-free products.
considerations placing a we have great plans in the pipeline to make From a South African perspective, duty-
sure that the airport site is about more than free offerings are also in line with world-
huge focus on retail. In just flying. We want people to come here wide trends where global brands take
essence, the airport has with their families to enjoy a meal, go to precedence.
the viewing deck to take in the magnificent “Luxury items are usually the preserve of
transcended flying. scenery, watch flights take off and land, our tourists who often have longer dwell
do their banking even on Sundays, and get time in our airports,” Lebohang continued.

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13

“However, tourists also prefer our uniquely JUNE / JULY 2019
African offerings and our curio shops with
local arts and crafts along with other South
African or African products have proved to be
quite popular.”
While well-known brands line the airport
environment, Airports Company South
Africa reserves space exclusively for small
retailers through their kiosks. Members
from previously disadvantaged groups have
utilised these kiosks with great aplomb. They
have garnered new entrepreneurial skills
with some retailers going on to the big time.
Airports Company South Africa’s Corporate
Affairs brain trust is also thinking out of
the box when it comes to reimagining the
airport environment. The company has lined
up events for non-aeronautical consumers
including a fashion show, themed live
performances and pop-up shops.
“Airport retail is evolving, and we are evolving
with it while keeping abreast of global trends.
We are also upgrading our digital footprint in
the retail space with more digital offerings
for our consumers, keeping in line with our
other aeronautical digital gains,” Lebohang
concluded.

CHECK-IN

14

BRIGHT SPARK - CAPE TOWN
INTERNATIONAL AIRPORT

ENGINEER HONOURED WITH
PRESTIGIOUS AWARD

“Cape Town
International
Airport and
Airports Company
South Africa wish
to congratulate
Tshegofatso on her
achievements.
We are incredibly
proud and will
watch her future
career with eager
anticipation.”

Cape Town International Airport strides in their careers. The BMFWC implement programmes that drastically
continues to impress, boasting a string of supports and promotes the empowerment reduced energy management, which has
awards that keep showing off its excellence. of managerial leadership for black people resulted in a substantial saving for the
After a successful turn at the recent Skytrax within organisations. business.
Awards, another award was bestowed An ardent marathon runner, the University She has also developed the entire Assent
upon our electrical maintenance engineer, of Stellenbosch graduate is a registered Life Cycle programme for electrical
Tshegofatso Oshupeng-Ntombela, by the professional engineer who is making her infrastructure at Cape Town International
Black Management Forum Western Cape. way in a traditionally male-dominated Airport and has positively changed the way
environment. Airports Company South Africa manages
She was presented with the prestigious She has been incredibly successful in this process.
Young Professional of the Year award for her the role of Acting Manager: Electrical Additionally, she has taken over certain
excellence as a young manager. Maintenance, a position she has held for roles previously outsourced such as master
just over a year. planning and other design elements for the
The Western Cape Black Excellence Award Her skill set and hard work have led her to environment.
is significant because it celebrates industry
professionals within the Western Cape
who are pushing the envelope and making

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

BUILDING TOWARDS
2025 THROUGH
INVESTOR ROADSHOWS

When embarking on major infrastructure projects, funding is crucial. This is
where Investor Roadshows come in. Airports Company South Africa’s annual
roadshows not only increase stakeholder engagements and satisfaction
but also enhance our reputation. Airports Company South Africa’s Group
Treasurer, AUBREY MATLABE, shared more about the roadshows.

The Investor Roadshows are commonly referred to as a expressed Aubrey. “Getting investors to be financially involved
with our projects is not an easy task. As a company, we have
series of meetings across different cities in which the company’s to come up with good strategies to present our initiatives,
executive team engages with current and potential investors, recent developments, financial and operational performances,
comprising of financial institutions, fund managers, banks, and funding plans in order to attract investors and potential
developmental finance institutions, etc. investors as well.”
The 2019 financial year may have just begun, but Airports Communicating the company’s infrastructure plans and vision
Company South Africa’s executive team has long been hard at is very important; hence a clear and powerful message needs to
work engaging investors for the much-needed funds to finance be shared by the executive team during the annual roadshows.
critical projects that will ensure the company keeps up with the “We need debt funding mostly for the major projects that we
best global trends. are currently doing and want to accomplish when it comes to
As at the end of financial year 2018, Airports Company South our capital expenditure program,” said Aubrey.
Africa had total debt outstanding of R8.8 billion, down from a “These projects are mainly based at our international airports.
peak of R17 billion in 2012. At Cape Town International Airport, we want a new realigned
The hours were demanding and the work intensive, but in the runway; Terminal 2 development, at O.R. Tambo International
end it is all worth it in ensuring the company’s airports will Airport, we’ve started with phase 1 of the Western Precinct
develop innovatively and continue to run efficiently. and we want to develop remote apron stands and at King
“As exciting as it may be to engage with investors, the roadshow Shaka International Airport, we extending Bravo taxiway and
week becomes one of the busiest for the executive team. It is not developing Delta remote stands to mention a few of the major
just a trip for us; we have to focus on what we want to achieve,” projects,” explained Aubrey.

CHECK-IN JUNE / JULY 2019

INNSTIAERHEOIWRARR.EPRPNRGE.OAUUDRTTLLAITEBOAMSFANROBGAALROYSTL

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

F 17or many travellers, their luggage is more than just carriers used to transport clothes from one place to another. It is a statement;

something that represents their distinct lifestyle, reflects their personality and complements their travels.
What many travellers don’t understand is how their luggage can impact airport operations, from jamming up the carousel to
completely shutting down baggage handling systems.
Therefore, as of 25 May 2019, Airports Company South Africa introduced new baggage rules at O.R. Tambo International Airport.
After an investigation of more than a year, and considering various alternatives, it was determined that bags without a flat surface
are the largest source of jams in the baggage handling system.
These jams can shut down sections of the baggage handling system, delay baggage delivery to aircraft and inconvenience passengers
and airlines.
O.R. Tambo International Airport’s Assistant General Manager in the Operations Services, Kris Reddy, explained: “A small proportion
of irregular bags that cause breakdowns in the baggage handling system create far greater inconvenience for most passengers. It is
our view - and airlines and other stakeholders agree - changing rules for irregular bags will improve the overall level of service to all
passengers.”
After the airport management’s extensive consultations with the Airline Operators Committee and other bodies representing
airlines, the new baggage rules are that:
• Only regular-shaped bags will be allowed at check-in counters;
• Bags must have at least one flat surface to be accepted on the check-in system;
• Round or irregular-shaped bags will not be permitted at check-in counters; and
• Bags with long straps will not be allowed at check-in counters.

IRREGULAR REGULAR

UNACCEPTABLE / IRREGULAR BAGS ACCEPTABLE / REGULAR BAGS
• Round bags • Any shapes with a flat surface
• Bags that do not have an inserted flat surface • Wrapped bags with an inserted flat surface
• Bags with long straps • Bags without straps or with short straps

However, those with round or irregular-shaped bags need not despair. Passengers can have their luggage wrapped and have a flat
surface inserted at one of the airport baggage wrapping stations.
As Kris pointed out, “We very much appreciate that these new baggage rules will potentially create inconvenience or additional
cost for some passengers, so this is not a step we have taken lightly.”

Hopefully, our passengers will come to see the benefit and go on to have happy, safe and timeous travels.

CHECK-IN JUNE / JULY 2019

148

Q&A

WITH DANIEL
MUNSLOW

You’ve probably heard some recenttalk aboutAirportsCompanySouthAfrica’s new communication
strategy, which we call SHARE CLEARly. This stands for…
} }S - Strategic
WHAT WE NEED TO BE H - Honest

A - Accessible
R - Responsive
HOW WE NEED TO BE E - Equitable

While the messages in this communication become even more significant and invested in
toolkit were shared with team leaders, the organisation.
supervisors, and managers for dissemination The Internal Communications Team, with
to staff, it is very important that the staff also leadership coach Daniel Munslow, took us
understand the reason behind this exercise. through some of the effective leadership
Communication is a solid foundation for every communication tools shared with the Airports
company because people who feel heard Company South Africa management.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

CLEAR COMMUNICATION C - Clarify
TOOLKIT L - Listen
E - Explore
A - Agree
R - Respond / Review

WHAT IS COACHING AND HOW IS IT DEFINED IN WHAT IS THE VALUE OF LISTENING AS PART OF
LEADERSHIP? COMMUNICATION?
Coaching is broadly defined as a combination of teaching and advising. ‘Listen’ is a powerful word. Stop, look, listen. Remember that effective
As a leader, you can help your team develop and build a broad set of communication is a dialogue. Exceptional leaders know how to ask
skills. It’s best to coach with long-term results as a goal. the right questions, and then listen – genuinely listen – to the answers.
WHY IS IT ESSENTIAL TO COMMUNICATE SIMPLY AND Not judge the answer. But listen to it. What is being said, what it
CLEARLY AS A LEADER? means, why did they respond that way and how to make it work.
As a leader, you have the task of taking complex information and HOW SHOULD A LEADER DIRECT THE TEAM POSITIVELY?
making it simple for everyone. Whether you’re at head office or in the The biggest challenge with directing is that you shouldn’t be dictating.
fire station at O.R. Tambo, you have the right to understand where What’s the difference? Well, it’s in the delivery – in other words, it’s
we are heading. Sounding complex does not make you smart in the in HOW you say what you say. As a leader, you should be providing a
eyes of those listening. There is clarity in certainty. When I understand framework, not orders. Yes, there is a time to dictate, but you should
you, I trust you. When I don’t know what you’re talking about, I don’t do so sparingly. Directing specifies the steps your team needs to take
trust you. Also remember, your staff already suffer from information to move a project forward; or to move our strategy forward.
overload. It’s your job to unpack complex thoughts and strategies into
simple terms that your colleagues can relate to.

CHECK-IN JUNE / JULY 2019

12

How Airports THE BUSINESS PROCESS
Company MANAGEMENT
Approximately seven minutes into our
South Africa
is changing conversation, Vuwani Mutshembele reached
for the flip chart to place further emphasis on
the game his passion for Business Process Management
(BPM). Mutshembele is the Technical Assistant
to the Chief Operating Officer (COO) and on a efficient and will ensure that we realise our
mission to change the game. ambitions and goals regarding Vision 2025.
“Business Process Management is revolution- BPM is a discipline involving any combination
ary,” beamed Mutshembele. “BPM will enable of modelling, automation, execution, control,
Airports Company South Africa to be more measurement and optimisation of business
activity flows, in support of enterprise goals,
spanning systems, employees, customers and
partners within and beyond the enterprise
boundaries. In other words, BPM is a discipline;
it is a practice; it is something you do,” Mutsh-
embele continued.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

21

“Customer-centricity is key for us; we want to be a process-driven On 28 June 2018, the Company has had a BPM Day with its staff
organisation, and the last element that we are advocating for is to formally introduce the system.
the integration of our business units. We found BPM to be the ideal “BPM Day is crucial for us in keeping our staff involved in all that
management discipline to assist us in meeting our objectives.” we do as an organisation,” explained Mutshembele.
The Company has evolved beyond domestic responsibilities “We want to showcase the progress of what we have done up
by attracting international interest after being approached for to this point. This showcase will be done by the relevant group
advisory and training services and has potential partners for airport executives and managers, whereby they will be taking us through
concession bidding purposes. The success the company has had their respective processes. These processes will also shed light on
with India and Brazil has affirmed Airports Company South Africa’s where the interaction points are within the organisation. The COO
confidence into branching out further into the world. will provide context on Vision 2025; we will reward and recognise
To this effect, the organisation has cemented itself as a prominent champions of the project and unveil our BPM training centre.
figure and leader on the African continent and is in the process “Outside of the showcase, it will be a day of fun and games around
of implementing Vision 2025: a quest for global domination. BPM. Thus far, people have reacted well to BPM and are excited by
In summary, Vision 2025 is a mission “to be the most sought- the visibility of their work in terms of how they are adding value
after partner in the world for the provision of sustainable airport to the company. This is very important because BPM also gives
management solutions by 2025.” people confidence about their work and what they are doing,”
“BPM is absolutely critical in becoming the most sought-after concluded Mutshembele.
airport company in the world by 2025,” Mutshembele said.
JUNE / JULY 2019
CHECK-IN

SPEAKING THE
SAME LANGUAGE

Airports Company South Africa
introduces sign language for
passenger services’ frontline staff

A irports Company South Africa has proved yet again that it is an the Company has long been supporting in its skills development
programme for people with hearing impairments.
organisation that listens. “The disability sector is a major focus area in the National Development
The Company recently embarked on a Basic Sign Language Training in Plan, and therefore, the Airports Company South Africa’s Socio-
partnership with the South African National Deaf Association (SANDA). Economic Development (SED). As the SED department, we feel it
The training saw 50 Passenger Services frontline staff across O.R. is important to use our existing partnerships to help capacitate our
Tambo International Airport, Cape Town International Airport and King customer relations team to be able to communicate accordingly,”
Shaka International Airport trained in sign language communication. explained Humbulani Netshieneulu, Senior Manager for Socio-
The training came as a result of a long-standing partnership between Economic Development.
Airports Company South Africa and SANDA, an organisation that

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

23

The training programme has specifically been planned in-line with Passenger Service Agent, Lucky Mphela, said he couldn’t wait to put
the airport environment and the facilitators used frequently asked the training into practice. “I’m very excited about being able to use sign
questions from passengers to put together the programme. language and look forward to using my newly acquired skill to engage
The programme has been met with excitement and enthusiasm by with our stakeholders. I’m also glad that not only will I use it at work
both the passenger services staff and their management. but will use it on various other social platforms as well.”
Talking during the certification after the O.R. Tambo International The CEO of SANDA, Jabulane Blose, has applauded Airports Company
Airport training, Passenger Services Manager, Mzikazi Gudlindlu, South Africa for taking the step to create an inclusive environment
said: “We are thankful for this wonderful initiative that will empower within its airports. “Sign Language is an official language, and therefore,
our employees to communicate better with our hearing-impaired the deaf community is encouraged to see companies like Airports
customers. We see the benefits of the programme, and we would like Company South Africa embrace the language.”
to see more frontline staff participate in the programme.”

CHECK-IN JUNE / JULY 2019

24

FROM INTERN TO BEING
THE FIRST WOMAN TO

HEAD REGIONAL AIRPORT’S
AIRFIELD SERVICES

Still flying high from
being the first airport

to launch Airfield
Automation in Africa,

East London Airport
shows off another

“first” after appointing
the first female Airfield

Services Manager at a
regional airport

I n just a little over five years, Iviwe When East London Airport and Air
BP recently launched the first Airfield
Malongwe has gone from intern to heading Automation in Africa, Iviwe was right in
Airfield Services - the first woman to do there with her triumphant colleagues.
so at a regional airport, proving just how “I’m proud that we were the first Airports
incredibly someone can flourish at Airports Company South Africa airport to launch
Company South Africa if they set their mind the Airfield Automation. But above all else,
to it. I’m just glad to see safety in aviation being
Iviwe, who started her career at Braam recognised,” says Iviwe.
Fischer International Airport in November Iviwe believes that her appointment will be
2013, was appointed East London Airport’s a game changer in the Airfield Services space
Airfield Services Manager in December 2018, as it will open doors for other women to
an achievement that still leaves her beaming fearlessly walk through. “Women at regional
with pride and joy. airports can start believing that they too
“I believe my appointment was well have the capabilities to manage the airfield,”
received,” she says in a modest tone. Being are Iviwe’s words of encouragement.
the first woman to head her portfolio is With her strong will, firm capabilities and
undoubtedly a source of pride, but Iviwe is a desire for growth and change, Iviwe is no
quick to point out that it was her capabilities doubt an inspiration to others far beyond
more than her gender that saw her bag her regional airport.
the promotion. “The Airfield department
and the management team have been very
supportive and have seen my appointment
as an important milestone to be celebrated.”

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

SOUTHERN HOSPITALITY
REDEFINED
Cemented by the tax treaty between South
Geographically, it is the shortest distance
Africa and Singapore signed in the Summer between two points through a straight line,
of 2016, the affair involving the two republics thus the whole area South of the equator line
soared to new levels this Autumn. can offer a more favourable circuity.

Singapore Airlines took to the skies from O.R. “The hub will ensure an increase in the “The impact will be positive for passengers
Tambo International Airport in a first of three movement of people, goods and services as currently there is no seamless air link in
weekly date nights from March 31. between the four regions at the shortest time the Southern Hemisphere that connects
The flights form part of Airports Company South which will enhance trade and tourism for local these regions,” Ramokgobedi continues.
Africa’s foray into establishing a South-to-South economies,” says Matome Ramokgobedi, “Currently air freight and passengers go
Corridor, as currently there is no hub that caters Group Manager: Traffic Development. through Middle East and Addis Ababa
for traffic that moves directly in the Southern “We will see an increase in aeronautical (which is just above the Equator) from/
Hemisphere. While talks are ongoing regarding and non-aeronautical revenue as well as a to Asia Pacific and Latin America. Though
the establishment of this hub which will connect share of transfer passengers, more transfer the Middle East and Addis Ababa circuity
Southeast Asia with Europe, the launch of these passengers, more spend in onsite retails (i.e. is as competitive as down South, the key
nocturnal flights will go a long way in realising food & beverages, souvenir, etc.), and close differentiating factor is that the above
this dream. collaboration with all relevant stakeholders mentioned transfer points have an extensive
The South–to-South Corridor refers to the such as tourism, border control to encourage route network operated by anchor carriers
airspace area South of the Equator acting long layover to consume local tourism covering major cities in South East Asia and
as a conduit between South America, the products.” Travellers are in for a treat as Austral-Asia, and South Africa has a limited
Southernmost part of Africa, South East the passage will be conducted with them route network coverage.”
Asia up to the Western part of Austral-Asia. foremost in mind. Relations have never been stronger and
Singapore will continue to be a significant
other to South Africa. The route and hub
will result in growth in trade and tourism,
the enhancement of local industries’ global
competitiveness, the reduction of costs in
doing business between the regions (travel
& shipping costs) and job creation.

CHECK-IN JUNE / JULY 2019

26 We all know the struggle of the airport pick-up – too many cars and too few spaces.
Between jostling for parking spaces, eyeing the meter clock and waving at the loved
MOVING one getting picked up, the experience can be unnerving.
SWIFTLY
That’s why Cape Town International Airport is now moving the pick-up and valet
ALONG parking areas to different floors with more breathing room. With over 10 million
passengers making their way through Cape Town International Airport every year,
Cape Town Airports Company South Africa has seen the huge demand for this move.
International Airport
makes moves at pick-up The move will not only minimise pressure but also make it easier for
and valet parking areas passengers to navigate their way to the outside of the terminal
building.

THE FOLLOWING CHANGES WILL BE MADE TO MAKE OPERATIONS RUN SMOOTHLY FOR THE AIRPORT:

PHASE 1 PHASE 2

Relocation of the valet Relocation of the pick-up
operators to the first floor of area to the ground floor of

Parkade 1 Parkade 2

New valet operators’ offices on the first floor, close to the lobby, A new dedicated entrance to the ground floor
where the passenger vehicles will be processed
Internal reconfiguration of Parkade 2 on the ground floor to
Changing entrance and exit lanes to and from the ramps, and accommodate pick-up and shuttle services
creating a dedicated lane for valet parking patrons
This reconfiguration will also allow for re-routing of trolley
Closure of the ground floor vehicular access to upper levels at the collection and commercial deliveries to the terminal buildings
ramp
Reinstatement of the bus slip lane for the use of delivery vehicles
Reconfiguring existing equipment on the ground floor for valet during the construction of Terminal 2 and the new projects
parking for patrons’ usage and vehicle validation by parking
management

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

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ON THE SOCIAL
MEDIA STREETS

Q: Does Airports Company South Africa have a social media A: People still need to be socialised on the dangers of posting
policy? harmful content and the impact thereof.

A: Not yet, but we are developing one and will share it soon. Q: Should employees present themselves in a certain way if
they list the company as an employer on their social media
Q: Social media profiles are personal and people post whatever bios?
they want. How does this impact the company’s employees?
A: Absolutely! If you list the company as your employer and you
A: There is a thin line between freedom of speech and implicating or post harmful comments, the aggrieved person could reach
damaging your employer’s reputation. You may post something out and advise us that they are being cyberbullied. This has
you find funny, but it can be damaging. You are an extension of happened before and is detrimental and leads to disciplinary
the brand, and your content is linked to the company. action.

Q: Are employees constantly kept aware of the Dos and Don’ts Q: Does it make a difference if a person does not mention their
of posting? employer in their bio?

A: No. The internet is very complex. Many people have searched

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

29

Airports Company South Africa’s digital content
specialist, Jackie Van Pletzen, knows all about the saying
“If it’s not on social media, it didn’t happen”. But what
happens when social media impacts your employer?

for people’s names, and they find the company. We have had delete a post, but a screengrab can be redistributed, and you will
incidents where the employer was not listed, but a person found have lost control of your post. It is extremely dangerous to post
out they worked for the company and demanded disciplinary without considering what impact your content can have.
action.
Q: Can you describe a well-behaved person on social media?
Q: How does the company expect its employees to conduct
themselves on social media? A: They accept that their opinion is not always right, and
respectably receives feedback. Agree to disagree and move
A: Professionally. If you can’t say it directly to a person’s face, on. If you think something can affect the company, please let
you shouldn’t say hurtful or negative things online. If you are Corporate Affairs know so we can manage it. Our PRIDE values
dissatisfied with how something was handled, there is a protocol should be entrenched in us.
to follow. Airing news on social media is unacceptable. Always
think of the broader implications. Q: What is the company doing to prevent negative behaviour
on social media?
Q: Are there any social media Dos and Don’ts?
A: Our social media policy is being developed. I also recommend
A: Be courteous and mindful. If you’re unsure before posting, implementing social media roadshows at all the airports to
you probably shouldn’t post it. The internet is forever. You can illustrate the dangers of posting certain content.

CHECK-IN JUNE / JULY 2019

30 True Grit: Cape Town

International Airport’s
Athletics Club tackles tough

Marathons

“Grit is that ‘extra Grit is that ‘extra something’ on the 56km ultra-marathon,
something’ that the 21km half-marathon and the
separates the most that separates the most 24km trail run!
succesful people successful people from the rest. Kudos to the team that pushed
from the rest.” It’s the passion, perseverance, and through the tough race, and
stamina that we must channel in a special shout-out to the
AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE order to stick with our dreams unstoppable Phumeza Bobotyana
until they become a reality. If who took on the trail run and
this quote, widely attributed to the ultra-marathon, running a
American emotional intelligence combined 80km of treacherous
author Travis Bradberry, had a road and trail in two consecutive
face it would surely be that of the days.
Cape Town International Airport’s The team also took part in the
Athletics Club members. recent Comrades Marathon and
Last month, the team flew the had colleagues cheering them on
Airports Company South Africa from different corners of South
flag high when they took part Africa. Now that’s true grit!
in the gruelling Old Mutual Two
Oceans Marathon. The race saw
them test their athletic prowess

JUNE / JULY 2019

Gifts and
Entertainment

• All gifts, regardless of the amount, must be declared on Oracle or
manually through the Ethics office within 7 days of receipt

• Employees must never solicit gifts or any other item of monetary value
• Under no circumstances may an employee accept cash, gift vouchers

and leisure gifts (such as flight tickets and accommodation paid for by
a supplier or stakeholder)
• The value of gifts may not exceed the maximum acceptable value
(R2500) set out in the Gift policy
• Where approval to accept a gift is denied, it should be explained to the
person/company offering the gift why it is being refused

THE DEVIL’S IN THE DETAIL

In business as in life, it is the little things that count. Careful attention to detail
can often be the difference between life and death, success and failure. In
the policy and assurance division of Airports Company South Africa, manager
Thabana Mahlo cannot stress this point often enough.

A irports Company South Africa, like any other organisation, relies Overarching documents that run across Airports Company South Africa
and are not particular to a department require that the executives be
on teamwork and fluidity that sees the many different parts of the aware of them. For example, a manager cannot write an HR recruitment,
company function together to make one big successful and coherent procurement or supply chain management policy because it is
whole. overarching and must be approved by the executive committee.

For instance, it is a common mistake to write a policy document and “Hence our department is the eyes of the executives,” Mahlo said. “For
state that it sets out processes and activities when the accurate term the team to function, it is important to include the policy department in
that deals with processes and activities would be ‘procedure’. Such all that we do.”
distinctions are crucial, so it is vital that managers don’t bypass the
people at Quality Assurance: Policy Documents when writing company To recall Al Pacino’s hair-raising speech at the pinnacle of the film, Any
documents. Given Sunday, “Life is this game of inches, so is football. In either game
- life or football - the margin for error is so small. The inches we need
“The minute you say a document is about policy, it goes to the board,” are everywhere around us… we know when you add up all those inches,
Mahlo explained the difference. “But you don’t want to involve the board that’s gonna make the difference between winning and losing!”
in your operational activities. You only go there for strategic decisions.
So these are just some of the things that we want to clarify. We need to
be in line with international norms.”

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

33

DID YOU KNOW?

1. Why a separate policy and procedure? Procedures are developed with the customer or user in mind. This
is where you capture the ‘how’ part of a document, a step-by-
Policies reflect the rules or principles governing the implementation step process. Well-developed and thought out procedures provide
of the company’s processes. Procedures, on the other hand, represent benefits to the procedure users.
an implementation of policy and should evolve as new businesses
or regulations emerge, new processes are designed, and the risks 4. Responsibilities of policy and procedure
associated with an area changes in response to internal or external owners:
environmental changes.
Policy and procedure owners are accountable for the timely
2. Good policies: review, updating, and dissemination of policies and procedures in
their functional area. Assignment of responsibility for policies or
Policy statements address the rules or principles rather than how to procedures is accomplished partly through a series of delegations of
implement the rules or principles, and every division should have one. authority.

Policy statements are readily available to all Airports Company South When developing a new policy or revising an existing policy, policy
Africa employees. owners should identify those who will be directly affected by new
or revised policies (stakeholders) and consider their views early in
3. Good procedures: the policy development discussions before submitting to relevant
committees for approval or recommendation.
Procedures are tied to policies. Making this relationship explicit,
along with how the procedure helps the company achieve its goals or
strategic plan, helps ensure understanding and compliance.

CHECK-IN JUNE / JULY 2019

34 EMPLOYEE BURSARY

APPLICATIONS NOW OPEN!

The application period for employee bursaries is now open.
The policy that governs this scheme has been revised.

HERE IS WHAT YOU NEED
TO KNOW ABOUT THE
EMPLOYEE BURSARY
SCHEME:

You qualify for a bursary if:

• You are a permanent Airports Company South
Africa employee;

• You are studying at a Public/Accredited Institution
of Higher Learning.

What does the bursary cover?

• Registration fees, tuition fees, classes and
examination fees. This includes supplementary
fees, if we are funding that subject. Any other
expenses will be for the employee’s own account.

What does the bursary NOT cover?

• Books and other study material;
• Travel and accommodation fees;
• Library and student card fees;
• Electronics, such as tablets, iPads and laptops;
• Administration, admission, application fees and

any levies;
• Internet and connectivity.

Why don’t you pay for certain items?

• The company is already supporting you with the
bulk of the study costs. We hope that the smaller
costs you will need to carry will show you that
investing in yourself can lead to great things.

Where do you apply for a bursary?

• Apply online using the Oracle Employee Self
Service.

How do I apply for a bursary?

• Complete the Bursary Application form on Oracle
Employee Self Service and attach the relevant
supporting documentation;

• Discuss your application with your direct manager
to obtain support and relevant approval.

What institutions does Airports
Company South Africa pay for?

• 100% for all Public and National Institutions;
• Amounts will be capped for Airports Company

South Africa-approved private institutions.

AIRPORTS COMPANY SOUTH AFRICA MONTHLY MAGAZINE JUNE / JULY 2019

PAY BACK TERMS AND CONDITIONS

All employees benefiting from the employee bursary scheme are required to pay back the company
in the form of service rendered for the period equal to the period sponsored (for example, for a
6-month bursary period paid, a 6-month work-back period is required).

On successful completion of the study period, the employee must provide the Human Resources
department with results for the approved bursary.

Employees will be required to pay back the bursary sponsored by the company, should the following
be relevant:

• If the employee fails a subject or module
• If the employee fails to submit proof of registration on time
• If the employee fails to submit results or academic records a month after study period end date
• If the employee changes any terms of the signed contract without approval as per applicable DLAs
• In the event the employee is dismissed or resigns before completing the registered academic period
• In the event the employee is dismissed or resigns before completing the work-back period

FAQs

What if my studies are per semester? How will I know if the studies I intend pursuing are SAQA
You should apply for a bursary each semester. recognised?
What if my studies are for the full year? The institution you are studying through will provide you with
You should apply at the start of the year. that detail. You can also check the SAQA website (www.saqa.
What if my studies are longer than one year? org.za).
You will be required to apply for financial support on an annual What if I need to attend classes or block weeks?
basis. If you need to attend classes or block weeks, you must apply for
How long do I need to be with the company before I get a annual leave or unpaid leave.
bursary? What if my studies are not paid by Airports Company South
If you are a permanent Airports Company South Africa employee, Africa?
you qualify immediately, regardless of your tenure. You will have to discuss your studies with your line manager at
Why don’t you pay for studies that are not aligned to careers the start of your studies. Depending on operational requirements
available at Airports Company South Africa? and nature of studies, they will grant you such leave at their
Airports Company South Africa is committed to supporting you in discretion.
your development. The development, however, needs to support
the business in meeting its objectives. This is why the company
limits bursary awards to careers available in the company.

Should you require more information, please contact your local HR office.

CHECK-IN JUNE / JULY 2019

The CEO Roadshow kicked
off to much fanfare at O.R.
Tambo International Airport on
03 June before moving to all
other Airports Company South
Africa sites across the country.
ACEO Bongiwe Mbomvu and
the executive team enjoyed
vibrant engagement with staff
regarding issues that concern
their work environment. See all
the moments captured from all
the sites. Take a look; you might
catch a glimpse of yourself!







S

LET’S SHARE

During our Internal Communication Survey that was recently undertaken, you
shared your views with us, and we have listened.

In our quest to being more Strategic, Honest, Accessible, Responsive and
Equitable, we are excited to announce the following initiatives that you can look
forward to in the upcoming days and weeks, as an employee of Airports
Company South Africa:

• Results Feedback • Mancos and Leadership Imbizos
We will be sharing the outcomes, responses and These are platforms where leaders engage with one
results of the survey with all staff through our most another, share experiences and discuss exco
accessible platforms updates that need to be unpacked in the
Departmental Meetings and Team Check-Ins.
• Exco Feedback
These communiques that come in the form of a • CEO Roadshow
monthly emailer, will continue to provide all Feedback from the recent nationwide CEO
employees with updates directly from the Exco Roadshow will be packaged into a
meetings report and shared with all staff

• Leadership Walkabouts
To further cultivate the spirit of SHARE, Leadership
will do periodic walkabouts to engage face-to-face to
with staff