th
rd
Week 01 (3 Jan 2022 – 9 Jan 2022)
Agenda
Summary Dashboard in year 2021
1. Services performance
Service & Network Fault Rate (SFR & NFR)
Service & Network Restoration (SR & NR)
2. Network Performance
PRI Performance
Fiber Performance
Access performance
IP & Others
Network initiative implementation & Progress
3. Enterprise Fulfillment Performance
4. Proactive & Reactive NTT
5. Operational Performance
6. CPE
In glance W1, Service and Customer Experience Performance. WEEK 1 02/01/2022-08/01/2022
tNPS SFR NFR 10.3% tNPS 5 tNPS 75
75% 38.5% T: +25 Nov 2021 YTD 2021: 48 T: TBC Q2021 Q4 2020: 48
H1: 39
Dec 2021 : 74% Dec 2021 : 32.3% 4.14% 6.19% MTTR (Connectivity) MTTR (Overall)
YTD 2021: 72% YTD 2021 : 31.5% Dec 2021 : 2.24% Dec 2021: 7.27%
T : 68% T: 26%
YTD 2021 : 0.9% YTD 2021 : 6.54% 79%
T:1.76% T:6.46%
OSR24 SR24 NR24 W01 DEC : 82%
T: 4 Hours 80% YTD 2021: 78%
62% 63% 58% 93%
MTTR (HSBA)
(W53: 61%) (W53: 64%) (W53: 50%) W01
W01 W01 W01 Week 53 : 93.2%
MTD QTD MTD QTD MTD QTD DEC 88% 99.85%
61% 61% T: 70% 62% 62% T: 80% 57% 57% T: 70%
W01 DEC: 99.85%
T: 4 Hours 80% YTD 2021: 90% T: 48Hours <90% YTD 2021: 99%
Cycle Time Installation First Provisioning Right Service Delivery RFS Service Delivery RFS
T: 92% within 30 days
81%
Nov : 80% 85.7% Nov : 84.4%
Dec 2021
W01 First Fix Right 96% 100%
YTD 2021: % T: 90% within 30 days
T: 85% within 4 BD
80.8% Nov : 80.6% T: 93% Nov 2021 YTD 2021: 95% T: 98% Nov 2021 YTD 2021: 100%
WITH EXCLUSION - natural Disaster Dec 2021
Highlight , Service and Customer Experience Performance. WEEK 1 02/01/2022-08/01/2022
SFR NFR 10.3% OSR24 SR24 NR24
38.5% 62% 63% 58%
Dec 2021 : 32.3% 4.14% 6.19% W01 (W53: 61%) W01 (W53: 64%) W01 (W53: 50%)
YTD 2021 : 31.5% Dec 2021 : 2.24% Dec 2021: 7.27% MTD QTD
T: 26% MTD QTD MTD QTD
YTD 2021 : 0.9% YTD 2021 : 6.54%
T:1.76% T:6.46% 61% 61% T: 70% 62% 62% T: 80% 57% 57% T: 70%
SELANGOR Area for Improvement
• (2450 CTT-Central) Unifi TV service interruption nationwide due Restoration delayed due to :
to fire incident - Copper : in plan migration to Fiber
• (280 CTT) Flood at BUK - localization process start from CTT created – SDZ isolation – ENZ restoration.
• (157 CTT) FOC cut due to theft at MRU
• (113 CTT) Flood at ULT
Plan/ Expected Outcome
- Under SVP SRG24 tracking for improvement
Area for Improvement - IRONGATE (Intelligence Run Of Network Failure-Gate) - FDP Preventive
- Customer Behaviour/Experience Maintenance prioritization via Camelia Predictive detection
- DP
- CPE
Plan / Expected Outcome
- Customer – review process on IW
- DP – target area/zone which high contributed FR (SOC will
present analysis during FRM platform)
In glance W01 2022, Network Performance. WEEK 1 02/01/2022-08/01/2022
KEY HIGHLIGHT
NTT/CTT SUMMARY Performance Target Week MTD YTD Avg NTT / Week YTD NTT
80% < 8hrs 119
NTT 472 | CTT 3715 81% 81% 81% 119
Fiber Cut & Quality (A2020 : 80%) Annualized: 6,307
W53 : NTT 423 | CTT 1949 (A2019 : 60%) W53: 77% Dec : 82% 2021 : 82% 2021 : 86 2020 : 3946, 2019 :4091
143,335
MAJOR BREAKDOWN NTT Passive 70% < 24hrs 66% 66% 66% 2954 Annualized: 156,562
(A2020 : NA) W53: 66% DEC : 72% 2020 : NA 2020 : NA
2020 : NA, 2019 : NA
12 Incidents |NE : (1MB > 3 Hours)
W53 : 5 Fiber : (7MB > 8 Hours) Access 95% < 12hrs 92% 89% 89% 53
(A2020 : 95%)
W53 : 85% Dec : 91% 2021 : 94%
(A2019 : 89%) 53 Annualized: 2809
2021 : 80 2021 : 4259, 2020 : 5652,
MSQOS 2019 : 2703
Access – exc <100 subs 95% < 12hrs 92% 89% 89%
(A2020 : NA) W53: 87% Dec : 94% 2021 : 95%
rd
TM : 1 (NC 0) | 3 Party : 7 (NC 7)
W53: 4 PRI 76% < 4hrs 73% 75% 75%
rd
4hrs (3 party) (A2020 : 78%) W53: 77% Dec : 69% 2021 : 76%
(A2019 : 75%)
5G Performance PRI 76% < 4hrs 75% 77% 77%
4hrs (3 party) exc <100 (A2020 : NA) W53: 80% Dec : 73% 2021 :78% 296
rd
100% with 30 NTT’s Created | with no Annualized: 15688
services impacted 95% < 12hrs 296 2021 : 17,864, 2020 : 20,086,
PRI 92% 93% 93% 2021 : 337
*NGT IP & Optical domain will ready in 12hrs (all) (A2020 : 95%) W53: 95% Dec : 92% 2021 : 94% 2019 : 22757
NEXT by End of Jan. (A2019 : 89%)
95% < 12hrs
PRI 93% 94% 94%
System Performance 12hrs (all) – exc <100 subs (A2020 : NA) W53: 95% Dec : 93% 2021 : 95%
(A2019 : NA)
350
No System issue in W1 2022 Access & PRI 99% < 24hrs 97% 97% 97% 349 Annualized : 18497
(A2020 : 99%) W53: 87% Dec : 98% 2021 : 99% 2021 : 417
2021 : 22123
5
93% < 3hrs
IP & OTHERS (A2020 : 93%) 75% 75% 75% 4 Annualized: 212
(A2019 : 86%) W53 : 100% Dec : 100% 2021 : 94% 2021 : 4 2021 : 181,
2020 : 290, 2019 : 164
Highlight , Network Performance. PRI – 12 hrs 95% (W01 92%) – 25/296 delay cases ACCESS – 12 hrs 95% (W01 92%) – 4/53 delay cases
Issue : Issue :
NE Elements
25 NTT delay contributed by : 4 NTT delay contributed by :
rd
18 NTT delay due to Power 3 Party NMO attend another fault & no available team
11 NTT due to SESB NMO attend tomorrow morning
5 NTT due to TNB NMO handling time
Measures T Q1 Q2 Q3 Q4 A’21 W1’22 1 NTT due to SESCO Safety reason
• NE( IP + Others) – 3 1 NTT due to 3rd Party Prolong Maintenance Vendor handling time
hrs 93% 93% 92% 93% 100% 94% 96% 75% (OLNOS/Private/Building Owner)
• PRI – 4 hrs 76% 76% 77% 76% 78% 76% 77% 73% 7 NTT delay due to TM Power Area for improvement
Safety reason: heavy rain & dark area • Area with overlay infra for migration to unifi
• PRI – 12 hrs 95% 95% 95% 94% 95% 93% 94% 92% NMO attend another fault 1. Process Improvement to cater delay reason due to
Waiting spare (rectifier module)
• ACCESS– 12 hrs 95% 97% 93% 94% 93% 94% 92% a) safety & continue tomorrow morning – to get
95% approval from direct supervisor
• Fiber (SA & NSA) – Area for improvement
8 hrs 80% 80% 81% 83% 83% 83% 82% 81% • Area with overlay infra for migration to unifi b) <100 customer continue tomorrow – to
• As discuss with TNB on 9/12/2021. They was share follow up early morning before shift
handover
PMW portal tracking and will establish and share Fault
portal by June 2022. c) NMO attend other fault – to update NTT/CTT
number & escalate to others
NE( IP + Others) – 3 hrs 93% (W01 75%) – 1/4 delay cases • Strengthens troubleshooting process for third party d) Incident Handling – to flag any pending case
fault which ENZ need to check “breaker” before leave
Issue : the cabinet >8hour
1) [IPTV] Service interruption nationwide due to a fire • Establish TIVL (spare list) in the spare portal
incident at TM IT Complex Cyberjaya since
3/1/2022@2150hrs. Building power has been restored • Fiber (SA & NSA) – 8 hrs 80% - W01 meeting target
using Portable Genset via MSB. MTTR: 35:51hrs
Total Negligence Letter issue to 3 rd 2. Delay due to RR at Sabah
Area for improvement Party (13). 2 letter ongoing will Additional RR team available at Zone PBP Selatan since 1 Jan 2022 (3 CM + 1
• Plan to install UPS outside building. issue to TIME and Ranhill 2nd Level team)Zone below target by End Jan 2022 to get additional RR
i. TNB – 5
ii. Pengurusan Air Selangor – 1 team
iii. Gas Malaysia – 1 1. KK - (2 CM + 1 2nd Level team)
iv. TIME – 1 2. 2. PBP Utara (1 CM + 1 2nd Level team)
rd
v. LRT – 1 3. 3 Party engagement with SESB plan next week. While for Pan Borneo
vi. SUKE – 1 and CTD Sabah in plan for engagement.
vii. Proj. Langat 2 – 1
Agenda
Summary Dashboard
1. Services performance
Service & Network Fault Rate (SFR & NFR)
Service & Network Restoration (SR & NR)
2. Network Performance
PRI Performance
Fiber Performance
Access performance
IP & Others
Network initiative implementation & Progress
3. Enterprise Fulfillment Performance
4. Proactive & Reactive NTT
5. Operational Performance
6. CPE
SERVICE & CUSTOMER EXPERIENCE PERFORMANCE
W01 : SERVICE & NETWORK FAULT RATE Highlights
Overall NFR not meeting
target.
The league table is reflecting for the current week performance
Achievement SFR (24%) NFR NFR Active (1.76%) NFR Passive 6.46% (Fiber 4.18%) SELANGOR
(Weekly) • GNTT-20220104-08444
Consumer Business Fiber Copper Fiber Copper
SFR Overall Overall Overall Overall (2450 CTT-Central) Unifi TV
State Voice Stx UniFi Voice Stx UniFi Overall Cons Buss Overall Cons Buss Overall Cons Buss Overall Cons Buss service interruption
T2021
CENTRAL 1 27.00% 57.58% 21.49% 77.79% 66.99% 24.06% 71.64% 76.19% 20.61% 9.16% 7.40% 8.36% 0.00% 13.93% 27.99% 0.41% 11.45% 10.59% 10.13% 14.07% 13.80% 14.18% 13.43% nationwide due to fire
SELANGOR 27.00% 57.58% 21.49% 77.79% 66.99% 24.06% 71.64% 76.19% 20.61% 9.16% 7.40% 8.36% 0.00% 13.93% 27.99% 0.41% 11.45% 10.59% 10.13% 14.07% 13.80% 14.18% 13.43% incident
CENTRAL 2 25.40% 42.51% 29.30% 62.58% 51.15% 16.74% 56.51% 56.76% 12.00% 7.33% 7.83% 9.25% 0.78% 6.24% 15.37% 2.87% 4.67% 2.97% 2.86% 3.54% 8.40% 15.70% 5.71% • NTT-20220103-73865 (280
KUALA LUMPUR 24.25% 32.04% 27.39% 38.65% 42.72% 13.76% 44.96% 48.35% 10.57% 6.10% 6.15% 7.92% 0.38% 6.05% 11.67% 4.69% 4.47% 2.81% 2.50% 3.79% 6.55% 13.66% 4.83% CTT) Flood at BUK
MSC 27.00% 48.63% 36.65% 33.55% 53.81% 14.53% 71.14% 58.99% 13.07% 7.33% 7.16% 8.21% 0.00% 8.15% 28.22% 0.21% 5.74% 3.63% 3.48% 4.62% 15.40% 16.51% 14.96% • NTT-20220101-72817 (157
PETALING JAYA 25.75% 45.45% 28.40% 96.57% 53.07% 20.62% 59.73% 61.51% 12.27% 8.06% 9.08% 10.54% 1.46% 5.80% 13.75% 1.88% 4.21% 2.62% 2.59% 2.80% 7.78% 16.52% 3.46% CTT) FOC cut due to theft at
EASTERN 30.10% 49.15% 24.29% 92.58% 57.42% 23.36% 87.52% 63.44% 4.50% 2.02% 1.71% 1.94% 0.20% 2.42% 2.49% 2.34% 2.49% 2.46% 2.53% 2.01% 2.53% 2.36% 2.72% MRU
KELANTAN 30.33% 35.81% 16.82% 62.31% 43.27% 17.73% 67.79% 45.60% 6.53% 2.45% 1.75% 2.05% 0.00% 3.47% 1.09% 5.73% 4.08% 4.32% 4.86% 1.25% 3.74% 1.09% 6.25% • NTT-20211231-71882 (113
PAHANG 29.00% 58.67% 25.36% 107.6% 68.57% 32.68% 105.3% 77.47% 4.20% 2.21% 1.71% 1.88% 0.57% 2.69% 3.59% 1.39% 1.99% 1.64% 1.54% 2.26% 2.34% 2.75% 1.73% CTT) Flood at ULT
TERENGGANU 31.33% 48.26% 30.56% 70.49% 57.50% 14.98% 70.01% 65.78% 3.02% 1.33% 1.66% 1.91% 0.00% 0.73% 1.23% 0.27% 1.69% 1.74% 1.64% 2.48% 1.60% 2.77% 0.55%
NORTHERN 25.57% 28.52% 13.40% 51.89% 33.62% 12.76% 46.96% 47.82% 7.02% 2.03% 3.46% 3.91% 0.18% 0.41% 0.52% 0.21% 4.99% 1.49% 1.36% 2.48% 9.00% 9.23% 8.61%
KEDAH & PERLIS 25.00% 29.66% 12.76% 70.67% 33.23% 15.44% 53.91% 38.82% 8.68% 2.97% 4.53% 5.07% 0.33% 0.58% 0.37% 0.94% 5.71% 1.17% 1.11% 1.66% 12.71% 12.16% 13.64%
PERAK 24.00% 33.31% 16.63% 55.40% 39.15% 16.50% 47.16% 59.99% 7.39% 1.85% 3.42% 3.81% 0.27% 0.29% 0.42% 0.00% 5.54% 1.21% 1.03% 2.70% 9.86% 10.40% 8.59%
PULAU PINANG 27.00% 21.73% 8.90% 33.42% 27.21% 8.16% 42.19% 43.52% 5.26% 1.52% 2.51% 2.93% 0.00% 0.45% 0.81% 0.00% 3.74% 2.13% 2.00% 2.89% 5.50% 5.19% 5.89%
SABAH 24.71% 30.61% 15.63% 58.27% 37.70% 14.11% 50.42% 40.05% 10.70% 1.06% 1.57% 1.88% 0.00% 0.39% 0.57% 0.27% 9.64% 13.00% 12.07% 17.66% 5.17% 5.56% 4.93%
SABAH 24.71% 30.61% 15.63% 58.27% 37.70% 14.11% 50.42% 40.05% 10.70% 1.06% 1.57% 1.88% 0.00% 0.39% 0.57% 0.27% 9.64% 13.00% 12.07% 17.66% 5.17% 5.56% 4.93%
SARAWAK 24.00% 28.26% 13.66% 49.50% 34.06% 9.75% 41.05% 41.35% 6.57% 0.95% 1.33% 1.55% 0.00% 0.22% 0.55% 0.00% 5.62% 3.80% 2.82% 9.68% 9.12% 13.21% 6.37%
SARAWAK 24.00% 28.26% 13.66% 49.50% 34.06% 9.75% 41.05% 41.35% 6.57% 0.95% 1.33% 1.55% 0.00% 0.22% 0.55% 0.00% 5.62% 3.80% 2.82% 9.68% 9.12% 13.21% 6.37%
SOUTHERN 26.06% 30.67% 13.92% 60.50% 34.59% 14.17% 57.15% 42.69% 7.10% 2.00% 3.21% 3.63% 0.18% 0.66% 0.71% 0.59% 5.10% 1.92% 1.68% 3.69% 8.65% 9.40% 7.23%
JOHOR 24.82% 28.10% 9.19% 47.92% 33.77% 14.18% 51.33% 43.18% 6.24% 1.66% 2.78% 3.18% 0.13% 0.40% 0.37% 0.45% 4.58% 1.86% 1.52% 4.06% 7.66% 7.19% 8.60%
MELAKA 25.00% 32.98% 18.67% 63.32% 38.42% 13.79% 59.77% 41.14% 6.02% 2.35% 3.01% 3.41% 0.00% 1.61% 1.60% 1.64% 3.68% 2.05% 1.91% 3.12% 5.50% 7.34% 2.36%
N SEMBILAN 31.33% 37.02% 25.65% 96.49% 33.73% 14.52% 71.54% 42.10% 10.97% 2.82% 4.88% 5.31% 0.63% 0.67% 1.03% 0.00% 8.15% 2.01% 1.96% 2.51% 14.64% 18.48% 7.67%
NATIONWIDE 26.17% 38.54% 17.07% 62.24% 46.65% 16.34% 58.33% 54.64% 10.33% 4.14% 4.77% 5.47% 0.28% 3.16% 4.97% 1.10% 6.19% 4.65% 4.35% 6.55% 8.60% 9.71% 7.33%
NFR (Passive & Active) =11.07 % (T : 8.0%)
Agenda
Summary Dashboard
1. Services performance
Service & Network Fault Rate (SFR & NFR)
Service & Network Restoration (SR & NR)
2. Network Performance
PRI Performance
Fiber Performance
Access performance
IP & Others
Network initiative implementation & Progress
3. Enterprise Fulfillment Performance
4. Proactive & Reactive NTT
5. Operational Performance
CPE demands & forecast
PMW
SERVICE & CUSTOMER EXPERIENCE PERFORMANCE
Highlights
W01 : SERVICE & NETWORK RESTORATION • Overall performance is not
meeting target most
The league table is reflecting for the current week performance contributed due to flood.
W01 OSR24 SR24 NR24 • GNTT-20220104-08444 (2450
CTT-Central) Unifi TV service
Consumer Business Consumer Business Consumer Business
State Overall Overall Overall interruption nationwide due to
Voice Stx UniFi Voice Stx UniFi Voice Stx UniFi Voice Stx UniFi Voice Stx Unifi Voice Stx Unifi
fire incident
CENTRAL 1 42% 39% 54% 42% 39% 41% 48% 42% 49% 60% 39% 48% 45% 45% 45% 15% 35% 48% 21% 30% 65% • NTT-20220103-73865 (280 CTT)
SELANGOR 42% 39% 54% 42% 39% 41% 48% 42% 49% 60% 39% 48% 45% 45% 45% 15% 35% 48% 21% 30% 65% Flood at BUK
CENTRAL 2 56% 39% 34% 59% 47% 40% 61% 58% 49% 46% 58% 56% 41% 65% 49% 18% 7% 60% 22% 33% 37% • NTT-20211231-71882 (113 CTT)
KUALA LUMPUR 63% 50% 59% 68% 55% 50% 63% 70% 63% 69% 72% 65% 42% 74% 42% 21% 25% 54% 26% 100% 33%
MSC 43% 28% 8% 45% 23% 17% 52% 44% 34% 11% 43% 39% 20% 56% 41% 11% 0% 51% 7% 0% 6% Flood at ULT
P JAYA 61% 38% 33% 65% 51% 48% 64% 62% 46% 47% 64% 53% 53% 65% 58% 18% 5% 67% 38% 0% 53%
EASTERN 58% 60% 61% 57% 64% 59% 53% 57% 60% 63% 55% 61% 61% 52% 71% 54% 52% 78% 81% 47% 82%
KELANTAN 91% 88% 96% 89% 95% 93% 92% 91% 88% 96% 90% 94% 92% 92% 92% 100% 100% 86% 98% 100% 100%
PAHANG 48% 59% 54% 44% 52% 52% 42% 49% 61% 56% 43% 55% 57% 41% 43% 25% 40% 65% 0% 11% 60% Restoration delayed due to :
TRENGGANU 50% 44% 70% 51% 42% 43% 40% 48% 41% 68% 49% 40% 41% 38% 85% 100% 100% 79% 100% 100% 100% - in plan migration to Fiber
NORTHERN 80% 78% 79% 81% 79% 82% 84% 82% 78% 81% 83% 81% 83% 84% 73% 77% 75% 68% 76% 77% 90% - localization process start from
KDH&PERLIS 71% 64% 65% 74% 70% 57% 73% 71% 53% 64% 77% 64% 57% 72% 69% 82% 66% 61% 76% 56% 100% CTT created – SDZ isolation – ENZ
PERAK 81% 78% 82% 80% 81% 85% 83% 83% 82% 84% 82% 85% 89% 83% 71% 69% 74% 67% 72% 75% 82%
P PINANG 90% 94% 93% 88% 87% 98% 92% 92% 97% 91% 90% 92% 98% 92% 83% 86% 97% 78% 79% 100% 92% restoration.
SABAH 78% 82% 82% 75% 81% 82% 83% 78% 82% 89% 75% 85% 87% 76% 78% 86% 52% 77% 67% 60% 96%
SABAH 78% 82% 82% 75% 81% 82% 83% 78% 82% 89% 75% 85% 87% 76% 78% 86% 52% 77% 67% 60% 96%
SARAWAK 68% 47% 56% 72% 69% 55% 71% 67% 44% 54% 71% 64% 56% 66% 72% 52% 57% 76% 77% 50% 94%
SARAWAK 68% 47% 56% 72% 69% 55% 71% 67% 44% 54% 71% 64% 56% 66% 72% 52% 57% 76% 77% 50% 94%
SOUTHERN 79% 80% 80% 77% 83% 84% 79% 80% 83% 82% 79% 83% 84% 78% 72% 73% 73% 65% 82% 83% 84%
JOHOR 83% 88% 89% 80% 87% 88% 81% 84% 88% 89% 82% 86% 88% 79% 81% 86% 87% 68% 87% 88% 94%
MELAKA 75% 78% 75% 73% 78% 83% 81% 78% 83% 78% 74% 80% 84% 85% 62% 59% 63% 62% 72% 75% 33%
N SEMBILAN 71% 73% 70% 71% 75% 75% 67% 74% 77% 74% 74% 77% 76% 66% 61% 62% 58% 61% 69% 67% 80%
NATIONWIDE 62% 63% 73% 59% 62% 69% 64% 63% 67% 75% 60% 66% 71% 64% 58% 55% 69% 72% 65% 69% 87%
rd
th
NATIONWIDE OPERATIONAL PERFORMANCE (Up to Week 01 2022 (03 Jan 2021 – 09 Jan 2022) Active Element
Fiber
Monthly Weekly
1 Overall Performance Fiber
W50 W51 W52 W53 W01 restoration within 8hours for
Performance indicators (end 12 (end 19 (end 26 (end 2 (end 9 YTD YTD Week 01 (81%) Meeting the
Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan 2021 2022
Dec Dec Dec Jan Jan target80%.
2021) 2021) 2021) 2022) 2022)
HIGHLIGHTED 2021
Active Element T 1. Total Negligence Letter issue to 3 rd
Party (13). 2 letter ongoing will
1. FIber
issue to TIME and Ranhill
b) Restoration in <8 80% 82% 81% 81% 81% 86% 84% 83% 82% 83% 82% 79% 81% 88% 85% 72% 81% 77% 82% 81% i. TNB – 5
Hrs (SA+NSA) ii. Pengurusan Air Selangor – 1
iii. Gas Malaysia – 1
c) Restoration in <12 75% 87% 88% 86% 90% 91% 90% 90% 87% 91% 87% 84% 84% 94% 88% 82% 84% 80% 90% 84% iv. TIME – 1
Hrs v. LRT – 1
vi. SUKE – 1
d) Restoration in <24 95% 97% 97% 97% 97% 97% 98% 97% 97% 99% 97% 95% 94% 99% 96% 95% 92% 94% 97% 94%
Hrs vii. Proj. Langat 2 – 1
2. Delay due to RR at Sabah
2. Access & PRI Additional RR team available at Zone PBP
a) PRI Restoration in 76% 80% 77% 76% 72% 79% 80% 78% 77% 76% 72% 73% 75% 78% 74% 65% 61% 73% 77% 75% Selatan since 1 Jan 2022 (3 CM + 1 2nd
<4Hrs Level team)Zone below target by End Jan
2022 to get additional RR team
b) PRI Restoration 1. KK - (2 CM + 1 2nd Level team)
in<12Hrs 95% 95% 95% 95% 92% 95% 96% 95% 95% 94% 94% 92% 93% 95% 95% 91% 88% 92% 94% 93%
2. 2. PBP Utara (1 CM + 1 2nd Level
c) Access 89% team)
Restoration in <12Hrs 95% 98% 95% 96% 92% 91% 94% 95% 95% 94% 91% 94% 93% 91% 89% 92% 91% 94% 89% 3. 3 Party engagement with SESB plan
rd
next week. While for Pan Borneo and
3. IP & Others 93% 90% 100% 89% 100% 91% 100% 100% 100% 94% 93% 100% 100% 100% 100% 100% 100% 100% 94% 100%
CTD Sabah in plan for engagement.
NR24 (Overall) 72% 74% 76% 71% 80% 82% 80% 81% 68% 73% 63% 57% 73% 76% 57% 50% 58% 72% 57%
Access & PRI
1. Fiber 85% 85% 82% 81% 97% 89% 87% 89% 78% 84% 64% 62% 84% 83% 53% 49% 64% 80% 62%
Overall Access & PRI not meet
1.1 Active 93% 91% 85% 93% 86% 92% 93% 99% 96% 99% 40% 59% 99% 99% 38% 33% 58% 77% 59% restoration target.
1.2 Passive Proactive 88% 88% 86% 80% 89% 92% 90% 91% 80% 85% 84% 64% 84% 85% 79% 58% 70% 86% 64% IP & Others
Overall IP & Others not meet 3 hrs
1.3 Passive Reactive 69% 72% 74% 69% 84% 87% 80% 74% 69% 77% 69% 72% 81% 78% 67% 62% 76% 73% 72% restoration target due to 1 incident.
70%
2. Copper 66% 70% 72% 68% 97% 78% 76% 72% 61% 66% 62% 50% 65% 69% 63% 52% 51% 67% 50% NR24
2.1 Active 94% 93% 90% 85% 91% 91% 90% 94% 88% 90% 73% 32% 91% 90% 52% 59% 33% 89% 32% W01 NR24 is not meeting target with
58%. The most contributor was due
2.2 Passive Proactive 44% 59% 91% 75% 99% 95% 81% 80% 72% 69% 69% 58% 68% 80% 68% 71% 58% 79% 58% to fire incident impacting IPTV
nationwide.
2.3 Passive Reactive 62% 65% 67% 60% 72% 74% 72% 67% 56% 61% 58% 48% 62% 66% 63% 49% 42% 62% 48%
NTT/CTT SUMMARY MAJOR BREAKDOWN MSQOS WEEK 01
rd
NTT 472 | CTT 3715 12 Incidents NE : (1MB > 3 Hours) TM : 1(NC 0) | 3 Party : 7 (NC 7) 03/01/2022-09/01/2022
W53: 423| 1949 W53 : 5 Fiber : (4MB > 8 Hours) W53: 8
NETWORK PERFORMANCE Legend: NTT Volume
MTTR Performance
Performance Target Week MTD YTD Monthly Trending Avg NTT / Week YTD NTT
80% < 8hrs 81% 81% 81% 119 119 119
Fiber Cut & Quality (A2020 : 80%) W53: 77% Dec : 82% 2021 : 82% 2021 : 86 Annualized: 6,307
(A2019 : 60%) 2020 : 3946, 2019 :4091
70% < 24hrs 66% 66% 66% 2954 2954 143,335
NTT Passive Annualized: 156,562
(A2020 : NA) W53: 66% DEC : 72% 2020 : NA 2020 : NA
2020 : NA, 2019 : NA
95% < 12hrs 92% 89% 89% 66
Access (A2020 : 95%) W53 : 85% Dec : 91% 2021 : 94% 53
(A2019 : 89%) 53 Annualized: 2809
2021 : 80 2021 : 4259, 2020 : 5652,
95% < 12hrs 92% 89% 89% 47 2019 : 2703
Access – exc <100 subs
(A2020 : NA) W53: 87% Dec : 94% 2021 : 95%
76% < 4hrs
PRI (A2020 : 78%) 73% 75% 75% 296
rd
4hrs (3 party) W53: 77% Dec : 69% 2021 : 76%
(A2019 : 75%)
230
PRI 76% < 4hrs 75% 77% 77%
4hrs (3 party) exc <100 (A2020 : NA) W53: 80% Dec : 73% 2021 :78%
rd
296
Annualized: 15688
296
95% < 12hrs 363 2021 : 17,864, 2020 : 20,086,
PRI (A2020 : 95%) 92% 93% 93% 2021 : 337 2019 : 22757
12hrs (all) W53: 95% Dec : 92% 2021 : 94%
(A2019 : 89%)
95% < 12hrs 281
PRI 93% 94% 94%
12hrs (all) – exc <100 subs (A2020 : NA) W53: 95% Dec : 93% 2021 : 95%
(A2019 : NA)
99% < 24hrs 97% 97% 97% 430 349 350
Access & PRI Annualized : 18497
(A2020 : 99%) W53: 87% Dec : 98% 2021 : 99% 2021 : 417
2021 : 22123
5
93% < 3hrs 4
IP & OTHERS (A2020 : 93%) 75% 75% 75% 4 Annualized: 212
(A2019 : 86%) W53 : 100% Dec : 100% 2021 : 94% 2021 : 4 2021 : 181,
J F M A M J J A S O N D 2020 : 290, 2019 : 164
Network Improvement Plan
Item Initiative Progress Output Week 51 Output Week 53 Network/Service Performance
Fiber Speed Improvement
• 99 out of 144 RP ready • 99 out of 144 RP ready 1. Service Affecting + Non-Service Affecting
FINM 1. Restoration Plan & • Spare core healtcheck progress = 92% • Spare core healtcheck progress =
Muhammad Managing Spare Core 93% • Ongoing discussion with NATP, SOC, NMO 92% 80%82%81%81%81% 86%84%83%82%83%82%79%
Ridzwan Bin proactively on long term spare core maintenance
Rusli 2. NR24 Fiber
• Consultant appointed by NATP starting 1 • Ongoing discussion with NATP and 36402788 432932713835190721937169395631604112
2. Spare ribbon cable June consultant. Consultant to proposed 3422
readiness 65% recommendation by End 2021. 82% 92%88% 82% 93%89%94%90%94%87% 82%84%
Fault Reduction
J F M A M J J A S O N D
• Heightened follow up with all ongoing • Heightened follow up with all
TNB work = progress 80% ongoing TNB work = Completed
rd
• Ongoing CBYD risk assessment and and continuous tracking. 1. FOC Cut due to 3 party
1. CBYD Process Improvement 84%
mitigation discussion with NMO/ND and • Restrategize process for 2022 and 1210 2496 1275 1331 1264 1097
rd
3 party for identified high risk sector include TIME work in detail 631 1118 549426 652 816
tracking activity
23 15 26 38 43 22 21 28 25 37 22 20 29
• Engaged with DBKL and seek to include • To engage with KUSEL (Kumpulan
sonde test into permit requirement on Utiliti Selangor) in managing CBYD
15 Nov for work by PBT contractors
2. CBYD Engagement Plan 59% • Engage with Mangkubumi, JKR 2. FOC Cut due to Other (Rodent, Patch Cord,etc)
contractor for multiple breakdown
incident at Selangor on 15 Dec 5674
2538 2159 2143 2513 2188 3087 1586 1475 3361 2613 2111
• Dry run in progress at central starting 1 • Continue further test as false 303 246 250 264 274 314 313 322 303 342 403 332 354
3. PATROL App and Portal for Dec until end Dec 2021 positive on AI detection is high,
CBYD 78% • PO issued for Production Server for R&D to improve and Ave J F M A M J J A S O N D
PATROL/FIBERSAFE on 13/12
3. FOC Cut due to Other (Rodent)
• Quick win 25/25 completed • To plan for engagement with Head 921 1069
• Mid Term – 11/22 completed Northern & Southern 369 608 381 752 561 340 793 841 601 593
• Long Term – 0/9 completed
4. Fiber Lab with Region 76%
• Engaged with NRO and Finance on PM 116 107 131 152 172 133 151 129 120 178 152 144
capex budget for Sabah as requested by
Head Sabah J F M A M J J A S O N D
Network Improvement Plan
Progr
Item Initiative Output Week 52 Output Week 53 Network/Service Performance
ess
rd
PRI Fault Reduction due to PRI 3 Party
rd
1. Power 3 Party Fault Trending
1. TM-TNB Collaboration
NFM 851606742 842680487350516418568373
Regional ANOC sharing session 100% 1.Management level
Nasharuddi TM & TNB Management (HQ/Regional level) NA meeting date set on 6 th 1.To get new date from TNB for 780 796 735 707 688
n Bin 575 521 660653 629 470
Sharing of NTT repeated list (634 sites) 100% October. Postpone to mgmt meeting & NDA signing.
Mukhtar/ Improvement plan implementation by TNB 100% other date. 2.Current Result: 70% NTT
Mansor Bin 2. Regular meeting with TNB HQ 2.Progress meeting reduction for implemented site.
Mohamad th
Rebate Issues on TNB outages 90% done on 9 Dec
2. TBS (Tripped Breaker Solution) 2021 2. TM Power Fault Trending
188331 716780521341670343341489
Southern Phase 1 (91 NTT) Phase 2 (133 NTT) 100% 298
Northern Phase 1 (61 NTT) 100% 1.Phase 1 Central in 1.To monitor result of PM 352 296 555553 358 320
Central Phase 1 (140 NTT) 100% 2.Current Result: 94% NTT 151148 240 267280 328
completed
Eastern Phase 1 (100 NTT) 100% reduction for implemented site.
Sabah Phase 1 (15 NTT) 100% 2020 Jan Feb Mar Apr May June Jul Aug Sep Oct Nov
Sarawak Phase 1 (32 NTT) 100%
Improvement plan for Prolonged case Third Party
1. TNB Power Failure
1.Power Provider (TNB) 707
780 796 735 521 660 653 629 470
Send letter to TNB Management Per 1. Review progress of 1.To continue monitoring of 575
Notify TNB in group WhatsApp especially for Case TNB improvement repeated sites
th
MB cases. 100% done on 9 Dec 2.To issue complaint letter
2. SESB Power Failure
2.Power Provider (SESB) 1.Discussion on SESB 1.To get date from SESB for 294 267 314 327 292 319 389 352 353 200
TM-SESB collaboration meeting. 65% fault process with ENZ progress meeting (focus on
on 17/12 Repeated cases)
rd
3. NR24 Power 3 Party
3.Customer building
925 729 1138 1011872 678 456 526 385 555 320
Installation of lithium battery that fulfill 60%
criteria 1. Battery installation in 1. To track on the installation
progress
Batteries Replacement for OP: PO issued 45
J F M A M J J A S O
Network Improvement Plan
Item
R migration Initiative Progress Output Week 1 Output Week 53 Network/Service Performance
Access Fault Reduction
1. NE Repeated Improvement
ATEM a) Health check – Adhoc PM, HW & 100% 79/81 Completed on RR Y2021 Completed (81/81) No repeated found. Avoidance
Zairee Equipment Replacement for 81 NE. 496 NTT with 165 CTT
Ezham
Bin b) 26 TDM Upgrading to NGN 100% All repeated and problematic TDM equipment Y2021 Completed (26/26) 69 NTT created involved 26 TDM
Zahuri
To resolve problematic Tx Module have been upgraded. and no more repeated cases
c) To shutdown NE with 0 subs 100% 114 NE identified zero subs – in progress for Y2021 – Total NE shutdown 2239 2239 NE closed so far (Contribute
(JERUNG). SO decom seq before escalate to region 344 NTT-All categories)
**184 NE closed so far (Contribute 344 NTT-All 60 NE in SILICA central project –Escalate to
categories) region
**2239 Access NE shutdown for Y2021
**174 new NE lists – zero subs (September ‘21)
2. Common Issue Improvement 90% Upgrading progress: Upgrading progress: No repeated cases involved on
Fiberhome OLT firmware upgrading to fix (428/478) Phase 1 (HSWD control card): 197/ 244 (81%) Phase 1 (HSWD control card): 197/
the HSWA LACP issue for model
LACP issue causing OLT outage Phase 2 (HSWA control card): 231/ 234 (99%) 244 (81%) HSWA.
Phase 2 (HSWA control card): 231/
234 (99%)
3. Reduction of non colo OLT outage due 83% The remaining 11 OLT is pending due to The remaining 11 OLT is pending There are several case involved
to fiber cut- To establish secondary (54/65) material readiness (XFP) & fiber availability due to material readiness (XFP) & breakdown due to SPOF
uplink for 65 OLT commissioned before fiber availability
year 2017.
4. High Utilization – To rectify Traffic 100% >90% - 76/76 completed (100%) >90% - 76/76 completed (100%) Avoidance CTT regarding
utilization by upgrade uplink to 2+0 or (112/112) >85% - 27/27 completed (100%) >85% - 27/27 completed (100%) congestion and slow browsing
offload subtending >80% - 9/15 completed (60%) >80% - 9/9 completed (100%)
*6 OLT <80% recently
Network Improvement Plan
Item
R migration Initiative Progress Output Week 1 Output Week 53 Network/Service Performance
Access Fast Restoration
1. Process Improvement to cater delay 10% 1. Process improvement plan – Dec 2021
ATEM reason due to 2. Unofficial briefing to ATAC – 10-14/1/2022
Zairee a) safety & continue tomorrow 3. Fast restoration improvement briefing to
Ezham
morning – to get approval ATAC – Tentatively 20/1/2022
Bin from direct supervisor 4. To Monitor weekly performance &
Zahuri
b) <100 customer continue checklist process improvement – every
tomorrow – to follow up friday
early morning before shift
handover
c) NMO attend other fault – to
update NTT/CTT number &
escalate to others
d) Incident Handling – to flag
any pending case >8hour
Network Improvement Plan
Item Initiative Progress Output Week 01 Output Week 02 Network/Service Performance
NGN Fault Reduction
Access
1. Comprehensive Preventive Maintenance (PM)
Target 22 site of AG for the PM. YTD = 22 AG site 0% - - The PM included Controller Card reset and
PM switchover procedure to ensure Controller Card
in optimum condition.
2. JERUNG initiative – Plan 10 AG sites to be 0% -
closed down. -
Cost saving in MSS contract of AG.
3. Adhoc access subscriber cabinet migration
from AG to IPMSAN by NGND/NMO 100% 4 order migration has -
(Ongoing Activity) been completed by 8 Jan By migrating AG subscriber, less subscriber card
2022 is in used can contribute to NTT reduction
Network Improvement Plan
Initiative Progress Output Week 53 Output Week 1 (2022) Service Performance
IP IPCORE Improvement
Network
1. PDU Improvement SJ – 100%
NTT-20210120-53719 : IGW21.SJ PDU Faulty due to SG - 100%
ISPNM overload TOK – 100%
Mohd HK BDC : No repeated fault
Azlan IGW01.HK2: 100%
Bin
Othman
2. Relocation of IGW21.LA2 from Coresite LA4 LA – Target date:
to Coresite LA2 due to Coresite LA4 close down 29/10/21
13/11/21
15/11/21 1. 2x2M AAG NOC
IPVPN via GTT – NO -
17/11/21 – - NEW RFS
Completed migrate
to Coresite LA2 with
several pending
items
Network Improvement Plan
Initiative Progress Output Week 47 Output Week 1 (2022) Service Performance
IP IPCORE Improvement
Network
1. No repeated fault for remaining NGT system
ATP after removing DNS import policy
ISPNM
configuration at RR BGP
Mohd 2. To obtain the actual root cause & apply the
Azlan fix prior re-configuration of RR BGP to enable
bin 1. Re-create the
issue in lab & NGT to serve as Unifi gateway network
Othman
production: =======================================
a. PUJ lab – DONE Discussion notes 25/11/2021:
28/9 1. Asraf re-iterated that there will be no impact of
b. Production – not having the DNS import policy to the OLT that
DONE 29/9 will connect to AGG – info
2. Asraf informed that the DNS import policy is
3. Root cause finding & fix Unable to reproduce Discussion with Juniper, needed ONLY if the IMSEs that serve the DNS
NTT-20210927-07012: Nationwide Unifi Interruption the issue. servers or the DNS servers themselves migrated
during NGT COREZT41.BAT system ATP ZTE & CID – Revisit #3 to NGT. There will be no concern if the DNS
a) Root cause investigation 2. Temporary 25/11/2021 - (no latest updates) servers and the respective IMSEs still reside in
b) Permanent fix prior RR BGP DNS import policye- remove DNS IPCORE network.
configuration import policy in 3. There is a plan to migrate IMSE21.PPG to NGT
RR BGP – DONE Core by end of 2023 due to PTX Core end-of-
29/9 service.
a. The DNS import policy is a prerequisite. CID to
ZTE Finding
3. Further root revisit the design and perform thorough testing
before implementation – Asraf, starting Q2 2022
cause
investigation – b. The PTX close down progress, including
IMSE21.PPG & RR migration to NGT will be
12/11
tracked during CITM – CID bi-weekly meeting –
Nazif, next CITM – CID weekly meeting
4. CITM to issue CA to CID to track the DNS import
policy moving forward progress – Azlan,
30/11/2021
Network Improvement Plan
Initiative Progress Output Week 48 Output Week 1 (2022) Service Performance
IP IPCORE Improvement
Network
1. Lab test – DONE
2. ADCG session –
ISPNM
DONE 2/11
Mohd 3. ISC session –
Azlan DONE 16/11 PMW IMSE01.PPG_KBU –
bin
4. PMW 25/11/2021 – DONE FOR
Othman JSU1.1.
IMSE01.KLG_KLJ
– 18/11/2021 –
Need to redo JSU 4 not done due to
the need of preparing
with JSU 1.1
additional spare RE.
5. PMW 1. If problem re-occur before implementation
4. Junos Selective Upgrade (JSU1) IMSE02.KLG_KLJ A few issues discovered of JSU1, NOC will be able to detect early
NTT-20210924-05223: Received complain from – 23/11/2021 after JSU 1.1 since we already included the problem
customer residing at NPEZTJLT21/22 IMSE01.KLG_KLJ with JSU 1.1 implementation at - (no latest updates) keystring in SPLUNK.
a) Hit with PR1539260 6. PMW IMSE01.PPG_KBU
b) Permanent fix in 18.4R3-S4.2 J1 IMSE01.PPG_KB 1. FPC reboot/error 2. The workaround to recover the service is to
U – 25/11/2021 2. Multicast traffic drop unbind/bind the physical interface of the
affected AE
JSU1.1 + JSU4
7. For the Mitigation plan:
remaining IMSE 1. Juniper advice to
reboot FPC4, 5 & 7 to re-
VC, the approach sync the JSU 1.1
would be once installation – Done on
detected 1/12/2021, under
proactively via monitoring
SPLUNK, CITM
will arrange FRW
immediately
Network Improvement Plan
Initiative Progress Output Week 50 Output Week 1 (2022) Service Performance
IP IPCORE Improvement
Network
5. IBSE Improvement CID to get approval from
NTT-20210617-48480 : Session drop IBSE04.KLJ NATP on these plans;
ISPNM 1) to purchase 12 new
Syamsul MPU – B9
Izwan 2) To convert 4 IBSE BAU
Bin - (no latest updates) to IBSE HSBB by
65% No repeated fault
Abdul These plans are to
Manap mitigate CPU and memory
issues in IBSE that led to
node isolation
- Target timeline by end
of Jan 2022.
IPTV Platform Improvement Plan
.,; Initiative Progress Output Week 50 Output Week 1 (2022) Service Performance
IPTV IPTV Improvement
Network
No abnormality observed. All 6
1. Relocation of 6 CDN ingestion channels from IPDC to BAT Improve 6 channels ingestion performance
ISPNM (TV2, TV9 & SPOTV) & KVDC (TV, TV3 & 8TV) 100% channel running form new BAT from IPDC to KVDC & BAT’
Fauzi Bin & KVDC DC
Muham
mad
Test & verification
Hynrid STB at Kinrara To offer new Hybrid STB to customer in which
53% Still testing.
2. Introduce new STB Hybrid box to support IPTV VLNA 600 as To discuss with SKY Worth for Lab frp 3/1/22 – customer have choice to play IPTV via OTT/wifi
well as OTT service. or IPTV (cable).
Hotes stb solution. 27/1/22
Limited stock of current UPB at ML
PMW to migrate 3 channels
3. EOS IPTV Kyrion Encoder- IPTV Encoder Tech refresh, (unifi Sports 2, unifi Sports 3 &
target installation complete by 31 Jan 2022. 60% - (no latest updates) IPTV Encoder EOS
France 24) to new Titan Live
Encoder on 14/12/21
Obtained ISC approval to online
4. OTT VSC Capacity-To increase 50 K VSC capacity at JRC – 100.0% new expansion JRC VSC and - (no latest updates) Increase VSC capacity
target 31 Dec ’21 deployment date – 15/12/2021
Network Improvement Plan
Initiative Progress Output Week 49 Output Week 1 (2022) Service Performance
IP Metro-E Improvement
Network
1)Plan to revisit TDI
HSBB Survey – pending
ISPNM on site arrangement
Amirul 2)Plan to revisit ST ring
Anwar 9 BAU SPOF
bin
rectification
Ismail Plan for KLI HSBB 3)Plan to revisit KLI
1. SPOF initiative 2021 53% postpone due to site HSBB
diversity on transmission path
readiness.
2022
1) to re-initiate targeted
links / ring for SPOF
2022 with related team
2) To follow-up pending
study/budget
Network Improvement Plan
Initiative Progress Output Week 53 Output Week 1 (2022) Network/Service Performance
IP Metro-E Improvement
Network
2. Metro-E EOS Network Strategy 77.75% 1. Metro E EOS 1. Review the strategy
Strategy #5 of service migration
ISPNM a) ME EOS Workshop with NATP & CID – 100% with TSPF & CID – for ZTE to recover
Suriya Identified the method 6th January 2022 – the spares.
Saleh
i. Network upgrade via NGT Network - Nokia Completed.
& Huawei TSFP to feedback; 1. TSFP to review the
ii. Tech refresh for ZTE Framework for ZTE. a. Review the strategy on
b) Identified Metro-E NE > 10 years with NBV=0 strategy of service Nokia migration to
– 100% migration for ZTE recover spares due
i. Total NE > 10 years = 2323 to recover the to Nokia EOS NE will
ii. Total NE > 10 years exc. UPE = 552 spares. be self-
c) Identified NE with EOS NBV0 – 67% Pending feedback. maintain by April 20
ZTE = 100% B. TSFP to review 22.
Nokia = 65% the strategy on
Huawei = 10% (FAR mapping in-progress) Nokia migration to
d) Nokia FAR Mapping – 100% recover spares due
i. NBV0 = 143 to Nokia EOS NE will
ii. NBV0+NBV = 224 be self-maintain by
iii. NBV = 140 April 2022.Pending
e) Priority list for Nokia NE with NBV feedback.
info submission to CID – 100%
f) ZTE migration and to recover the 2. Metro-E ZTE Swap
cards for Maintenance spares – 5% Proposal & strategy
g) EOS EGU Strategy – TSFP proposed to – 7th January 2022
proceed as EOS Self maintenance – 100% – ZTE Asset
h) Framework for EOS UPE – 50% Retirement
i. TSPF proposed to replace during remedial & decommissioning
with NID/Rescom. - 100% will be performed
ii. TSPF to strategize together with SSI on type by ISPNM. No
4 seervices. - 0% PS charges required
to ZTE. -Completed
Network Improvement Plan
Item Initiative Progress Output Week 53 Output Week 1 Network/Service Performance
Broadcast Fault Reduction & Speed Improvement
Improvement for Speed and NTT Reduction. 100% - - No repeated fault
TINM
Syahrul 1. Frequent Astro Radio Sabah failure in May (4
Syazanizam NTT)
Bin Md (a) SPOF at minimux AMP 1Borneo (diff port)
Said (b) No NMS for minimux Syncom
2. Broadcast FM Codec Migration
Migration of RTM FM codec x4 channels at 100% • Test completed 3/12/2021. • - • No fault since Dec 2021
RTM Kota Kinabalu Sabah COA/handover to track separately.
Migration of RTM FM codec x4 channels at 100% To start monitor NE performance for • No fault since Dec 2021
RTM Kuching Sarawak Dec21.
Migration of RTM FM codec x1 channel at 100% • - • No fault since Jan 2021
RTM Kangar
3. Broadcast FM Transmitter Replacement
a) RTM channels x24 systems replacement at 4 100% a) On-site O&M training completed a) -
sites Sabah & Sarawak 30/10/21 b) Meeting with TM One 12/10/2021 -
b) Meeting with TM One 12/10/2021 - contract with customer is extended until
b) Astro Radio replacement at 5 sites N/A contract with customer is extended Nov 2022. Equipment replacement
until Nov 2022. Equipment replacement project is put on hold until next contract
c) HotFM replacement G Pulai, Jerai, Kledang, 80% project is put on hold until next contract signing.
Ulu Kali signing. c) 4G router has been setup at UKA site
c) Vendor feedback for system for pilot testing, but intermittent
features/capability by 16/12/2021 connection. Developer to resolve issue on
assessing the equipment at site.
4. Health check and improvement on UPS for Astro 100% Completed UPS installation. To start Completed UPS installation. To start • No fault since Oct 2021
Radio transmitter system monitor performance. monitor performance.
8 sites with UPS identified & performed health
check (done)
Faulty/problematic UPS proposed & scheduled
for replacement
Procurement of UPS (ongoing)
ENTERPRISE FULFILLMENT PERFORMANCE – COMPLETED ACTIVITIES (WEEK1– 1/1/22 to 9/1/22)
Weekly completed activities performance Key Highlights
1 1. Average completed activities within 1 working day for Week 1 is 82%.
93% 89% 88% 82% 2. Meeting 15/15 of ESF fulfilment KPI target.
3. The reason for delay in completing the activities are mostly due to:
2% i. Cancel & Re-raise order for 5G Horizon due to change of order
3% 4% 5%
management system= 252 (Ageing 37WD)
4% 7% 7% 16% ii. Within delivery timeframe (Transmission targets are 5WD &
14WD)=69
iii. NOVA Error and Exception for Corp. IPVPN (PRV &INV), ME
P2P(PRV) & International IP Transit (INV) = 18 (Ageing 5WD)
Quarterly completed activities performance 2021 iv. Customer/Partner Not Ready for 5G Horizon & International IP
Transit = 13 (Ageing 23WD)
90% 86% 94% 91% v. Pending Cust Migration Schedule for 1Gov= 1 (Ageing 6WD)
5%
4% 3%
1%
6% 9% 4. New Install order type highest: Mostly contributed by Corp. IPVPN 49-
5% 6% (RHB, Maybank, Magnum, AMSS), HSBA -43 (DIGI, CELCOM, MAXIS),
ME P2P – 24 (SIS, Internal, Umobile), NGBH – 12 (YTL)
Completed activities (days & numbers) 3
W1 Total
Equivalent
< = 0 WD 1150 1150
to 953
1 WD 652 652
orders
2 WD 35 35
>2 WD 353 353
Total 2190 2190
Week 1 - Order Types Week 1 -Service Types Revenue Estimation
Transmission 286.5…
4 Voice, 6% Corporate
bandwidth,
IPVPN, 37% 4.1mil
Terminate 312 33% 19%
Relocate 5 1% 46255
WIFI, 2%
Modify 291 31%
Wholesale
New Install 345 36% Services, 5% Infra
Services, 2%
Internet 953
Point-to-Point
Services, 5%
Conectivity, 23%
YTD 2021 W1 2022
Note : Source from NOVA
ENTERPRISE FULFILLMENT PERFORMANCE – IN PROGRESS ACTIVITIES (As of 10/1/22)
Key Highlights
Total Orders
1. In progress activities with ageing > 7 Days are mostly
contributed as below:
i. Cancel/Re-Raise Order for 5G Horizon due to change of
order management system =161 (max ageing =35WD)
Total Activities ii. Within delivery time frame for Transmission activities = 64
(max ageing =10WD)
iii. Customer/partner not ready for TMW Global for service
IEPL, Global Ethernet, IP Transit. International Transit
New Install Network = 13 (Max ageing =67WD)
481
Modify
31
Terminate
219
Others
15 6
Description of Reasons:
Delay Reason for Aging Activities Within 7 Days Delay Reason for Aging Activities > 7 Days 1 1. DR not Updated – New orders which the delay reason (DR) awaiting
update from LOBs (still within 7 days target for LOBs to update).
2. Pending Cust Migration Schedule – Awaiting for LOBs to confirm on date
DR not Update ESF/LOB-352 of migration from customers.
Cancel/Re-Raise Order LIB/CUST-161 3. Incomplete/Inaccurate info – Awaiting for customer info correction from
LOBs.
Within Delivery Timeframe ESF/CNW-125
4. Within Delivery timeframe – Activities that are on track according to their
respective targets, mainly by CNW (eg New Install Order = 14 WD target).
Cancel/Re-Raise Order LOB/CUST-6 5. Infra not ready/available(TM) – Awaiting for infra readiness by ND.
6. Customer/Partner Not Ready – Awaiting for infra readiness at
Within Delivery Timeframe ESF/CNW-64
customer/partner side.
Customer/Partner Not Ready LOB/CUST-4 7. Customer Change Requirement – Customer request to change design
after initial order.
8. Cancel/Re-raise Order – Wrong order raised
NOVA Error and Exception GIT-3
9. Bulk orders – On going activities for bulk decommissioning & others
Customer/Partner Not Ready LOB/CUST-13
10. Delay implement workorder/feedback by CNW – Awaiting feedback from
Pending cust migration schedule LOB/CUST-3 CNW due to exceed respective target date
11. NOVA error and Exception – Awaiting response from GIT (team raised IRIS
or escalated to GIT to resolve problem).
12. Customer Hold Termination – customer postpone termination to new date
Activities
<2 WD >2WD
No Issues Root Caused Action taken Progress
1 Delay of 5G Horizon order Delay to execute cancellation task and Granite team is developing a script to 80% task completed out of 900. Clearing
release resources in Granite due to perform bulk release of resources in of remaining resources will be via the
errors in IUP* system which target to complete by script.
16th Jan 2022.
0
2 Customer/ Partner not Pending customer readiness to proceed CX team has followed-up with partners ESF team will proceed once partner
ready with E2E testing on their infra readiness. equipment/ port is ready
*IUP = tool to manually update inventory in Granite
DATE:
OPERATIONAL INCIDENTS HIGHLIGHTS – WEEKLY WEEK NO: 01 03/01/2022-09/01/2022
SERVICE AFFECTING INCIDENTS Cycle time Target SPEED OF RESTORATION YTD 2021
Week 49
Prolong
MSQoS
Target
MTTR1 MTTR2 MB NC (>4hrs) MTTR1 MTTR2
avg
week MB NMB NTT CTT <8hrs 80% 71% 78% 0 0 71% 78%
<8hrs 80% 74% 81% 4 1 74% 81%
OVERALL 566 12 460 472 3715 FIBER (New KPI)
<12hrs 75% 77% 84% 0 2 80% 86%
FIBRE 85 8 111 119 1039 <24hrs 95% 87% 94% 4 4 89% 94%
PRI 297 2 294 296 181 ACCESS <12hrs 95% 92% 0 0 89%
<4hrs 76% 73% 0 0 75%
ACCESS 53 0 53 53 45 PRI
<12hrs 95% 92% 0 0 93%
IP NTWK 4 2 1 3 2450
IP NET
<3hrs 93% 75% 1 0 75%
OTHERS 1 0 1 1 0
OTHERS
<3hrs 93% 100% 100% 0 0 100% 100%
NETWORK & SERVICE IMPACTING ANALYSIS SA
Analysis for Week 01 – Fibre
NETWORK & SERVICE IMPACTING ANALYSIS SA
Analysis for Week 01 – Fibre
NETWORK & SERVICE IMPACTING ANALYSIS SA + NSA
Analysis for Week 01 – Fibre
NETWORK & SERVICE IMPACTING ANALYSIS SA + NSA
Analysis for Week 01 – Fibre
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
MB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
MSQOS GNTT-20220104-08451 MB! (Central 2: Kelana Jaya-Petaling 22:42:00 Data (TM One):18, Multiple FOC cut at 1KM from Multiple Cable Cut 1. ENZ to open RWO file to claim
Jaya Central) NNOC detected multiple Unifi:34, Data Node SWY due to HDD work by I. Multiple FOC [96C KLJ-JRC, 144C cost of restoration
NE, Links & services down at sector (G&W):9 Sunway Serene Sdn Bhd KLJ-PJC, 192C SWY_F33/34,2 4C 2. To initiate post mortem meeting
KLJ-PJC since 04/01@1445hrs. CTT:34 contractor to install TNB infra. BGP-KLJ] with developer contractor for
Action:Pull & Splice New Cable ii. Raining at site. further clarification on the incident
iii. Splice cable ribbon to loose and how to prevent the same
incident from recurring.
3. ENZ already advice contractor to
stop work temporary and to plan
site visits together with contractors
and AND.
4. Affin Bank- CNAC to communicate
with customer and to confirmed
restoration to be completed. ENZ
will appky work permit from Pihak
Majlis once confirmed.
5. CELCOM-Sector BGI- KLJ (SPOF)
GSOC had planned to redesign for
fiber diversity to eliminate SPOF
issues.
6. NPEHWKPU21- FINM to check
with CNFD and propose for new
route via cable direct and to ensure
no common fiber route- KPU-TNP-
KLJ7. Informed by ENZ, KLJ-PJC, KLJ-
JRC and PJC-JRC already full. No
more spare core available. ENZ
proposed for additional new cable.
FINM to check the possibilities of
additional new cable with CNFD
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
MB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
MSQOS GNTT-20220106-08493 (CENTRAL 1 REGION, SELANGOR 61:19:00 Unifi:617 FOC access 2x96C ULT_F05/06 Complicated Troubleshooting To accept
TIMUR) ACCESS-OLT PON port alarm CTT:139 UG cut at 200m from cabinet and i. Unable to proceed restoration
at ULT since 2022-01-06 08:21:14 150m from 1st cut due to at 6/1 due to MPKJ contractor
Action:Pull & Splice Cable Temporary installation drainage work & post doing installation drainage & post
flood clearance activity by MPKJ flood clearance activity at site.
contractor ii. Unable to do temporary
restoration due to FOC cut at
entrance road & MPKJ still doing
post flood clearance at site.
iii. MPKJ do not allow option for
temporary O/H because of the
machinery area
iv. ND to obtain permission
(emergency permit) from MPKJ
for permanent way installationvi.
Multiple Foc cut location
MSQOS GNTT-20220108-08526 MB! (SABAH) Detect LOS alarm at 17:19:00 Unifi:1132, Data FOC 24C OH & 48C OH (both Complicated Troubleshooting To Accept
sector Keningau(KGU) -Tenom (TNM) (TM One):2 cable cross road) cut at km33 i. Pulling delay due to need to
since 8/1@0728hrs CTT:98 from Node KGU due to hit by pull across the road & TM
Action:Pull & Splice New Cable lorry. poles too close with SESB
route
ii. Need to change
route(Planting additional
pole)
iii. Multiple cable cut FOC O/H
24C & 48C
MSQOS GNTT-20220108-08534 MB! (Southern Pasir Gudang) 19:24:00 Unifi Mobile:520, Multiple FOC UG cut (2x192C, Multiple cable cut Post morterm- 13/1/2022
Multiple NE Down at Pasir Gudang Unifi:282, Pre- 48C &24C) at 900m from Node i. (2x192C, 48C &24C)
since 2022-01-08 16:00hrs. Unifi:16, Phone Pasir Gudang due to HDD work ii. Verify cables impact &
Action:Pull & Splice New Cable Line:65, Data by TNB contractor waiting RR to bring cables
(G&W):10 CBYD Registered: Yes from store
CTT:35 iii. rodding ductway
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
MB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
MSQOS GNTT-20220104-08459 MB! (Central 1: Sg. Long) NNOC 9:11 Unifi:947 FOC 192C U/G partial cut at i. unable to transfer to protection cable 1. ENZ to initiate post
detected multiple Access OLT PON 3.8km from Node SIL due to due to previous breakdown (RWO) still mortem meeting with AND ST
port alarm at SIL since hit by vehicle. under ND for permanent restoration. to plan for permanent
04/01@1809hrs ii. Change of RR to RUL Synergy due to restoration.
RR 7U not enough manpower 2. FINM to channel to ORM
iii. Perform E2E testing for all spur cable with regards of the issue with
to avoid mismatch/cross core/revers RR 7U who was delayed to
before proceed splicing attend fault.
iv. Difficulties checking for D-Side portion
since most of area guarded & back
area locked
v. Multiple FOC E Side Spur cut
[SIL_F03/F04, F15/F16, F13/14, D-
Side] - Total 5 closure spur
MSQOS GNTT-20220106-08481 MB! (Sabah: Kota Kinabatangan- 8:30 Unifi:2465 FOC 48C O/H cut at KM39 Complicated troubleshooting Post Morterm-12/1/2022
Lahad Datu) NNOC detected multiple CTT:133 from Node LHD to KKI due to i. (old cable) Slotted vs (new cable) loose
NE, Links & services down at sector vandalism. tube - to identify the right core number
KKI-LHD since 06/01@0538-1408hrs. (base on color code) before run splice
activity to avoid core mismatch.
MSQOS GNTT-20220107-08524 MB! (Sabah Kudat-Kota Marudu) 5:58 Broadcast:1, Pre- FOC 48C KMU-KDT O/H cut at Complicated troubleshooting To Accept
NOC detect EPEHWKDT01 and Unifi:446, 1KM from KMU node due to i. Planting 2x poles
EPEHWKDT51(KUDAT) unreachable Unifi:879, Unifi poles fallen (hit by vehicles) ii. Waiting SESB to shut down power due
since 7/1/2022@1941hrs - Mobile:578, Phone to TM cable touching SESB cable
8/1/2022@0139hrs (Duration: 5 Line:23, Data (TM
hours, 58 minutes) One):73
CTT:
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
NMB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
GNTT-20211231-08370 (Central1, Ulu Langat) ACCESS-OLT 47:17:00 Unifi:130 FOC 96C x3, 12C x2 and 24C Response/Availability (Vendor/Partner) FINM will channel to ORM for
PON port alarm at ULT since 2021-12- CTT:102 x1 cut at 250m from cabinet i. RR arrangement (7U) - No response from RR delay
31 06:24 due to post flood cleaning RR 7U / RR (Mega Convergence Bhd) accept
Action:Pull & Splice Cable Temporary activities by MPKJ to restore services
ii. making temporary ductway
iii. planting 10x poles
GNTT-20211231-08376 (Eastern Fraser Hill) NOC detected NE 30:29:00 Pre-Unifi:87 FOC due to landslide Response/Availability (Vendor/Partner) To Accept
OFFLINE at FH, Pahang since 2021- CTT:22 i. RR attend docket premium cust
12-21 12:27hrs (LR20220102-05580)
Action:Pull & Splice New Cable
GNTT-20220102-08409 (Central: Cyberjaya) ATAC detect 31:55:00 Pre-Unifi:6 FOC 144C U/G partially cut at Response/Availability (Vendor/Partner) Request to migrate to Unifi
access NE Offline at CBJ2 since CTT:0 10KM from Node due to i. ENZ attend another fault - GNTT-
1/1@20:15hrs unknown. 20211231-08377 (Unifi:175)
Action:Direct Splice Same Cable ii. RR arrangement
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
NMB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
GNTT-20220102-08414 (Sabah: Inanam) ATAC detect access 26:29:00 Unifi:26 Multiple FOC cut OH 24Cx3, Complicated Troubleshooting To Accept
OLT PON port alarm - FOC at INM CTT:3 12Cx1, & 48Cx1 due to hit by i. Multiple Cable Cut
since 2/1@04:20hrs vehicle. ii. Multiple cut location - detect
Action:Direct Splice Same Cable another cut at 527m after 1st cut
iii. Planting poles - 6x
iv. Troubleshoot at D-side for
remaining services down (problem:
1 core cut, FOC O/H due to rodent.
Direct splice same cable.
GNTT-20220102-08418 (Eastern: Chiku) ATAC detect access 9:02:00 Pre-Unifi:3 FOC OH cut 9.1km from Node Complicated Troubleshooting To Accept
NE Offline at CIU since 2/1@16:49hrs CTT:0 CIU due to unknown i. Pulling delay due to fault at bushes area
Action:Pull & Splice New Cable ii. Splicing delay due to raining (ongoing)
GNTT-20220102-08419 (Sabah: Kudat) ATAC detect access NE 12:15:00 Phone Line:120, FOC O/H 48C cut [pole Complicated Troubleshooting FINM will feedback on repeated
Offline at KDT since 2/1@19:58hrs Pre-Unifi:70 broken] at 15KM from TM i. Prolong splicing issue due to hit by vehicle
Action:Pull & Splice New Cable CTT:0 Node Kudat due to being hit ii. Road clearance
by a vehicle (accident). iii. Planting poles -2x
GNTT-20220103-08433 (Eastern: Raub, Pahang) ATAC detect 10:55:00 Unifi:37 FOC 96C UG partial cut Response/Availability (Vendor/Partner) FINM will discuss with ORM
access OLT PON port alarm at RB CTT:5 11.75KM from RB node due i. RR (Rakan Rangkaian (PHG) attend Pahang due to shortage RR
since 3/1@03:51hrs to unknown. other fault - TT# 1-48263952962 DIGI manpower
Action:Direct Splice Same Cable (AGG) - LADANG BENTA PENJOM
GNTT-20220103-08438 (Sabah: Kudat) NNOC detected 26:34:00 Unifi:119, Data FOC 48C cut at 6.5KM from Complicated Troubleshooting FINM will feedback on repeated
multiple NE & services down at KDT (G&W):5 Node KDT due to poles fallen i. ETE test delay due to raining at issue due to hit by vehicle
area since 03/01@2016hrs CTT:21 [hit by vehicle]. site(restoration ongoing)
Action:Pull & Splice New Cable ii. Planting poles x 2
GNTT-20220104-08447 (SABAH REGION, SABAH) 9:52:00 Unifi:22 FOC 24C O/H cut at 9km Response/Availability (Vendor/Partner) To accept
100_ACCESS-OLT PON port alarm at CTT:1 from Node TRN due to i. RR exhausted (previously attend fault
TRN since 2022-01-04 00:39:11 vandalisme. GNTT-20220103-08438)
Action:Transfer Core Permanent
GNTT-20220104-08448 (Sabah Kota Marudu) ACCESS-NE 14:34:00 Phone Line:8, Pre- FOC 1 core cut at 16.8km Response/Availability (Vendor/Partner) To Improve
Offline at KMU since 2022-01-04 Unifi:5, Data (TM from cabinet due to rodent i. RR (Seri Pancar) attend other docket at
10:56hrs One):1 kudat (GNTT-20220103-08438)-Unifi:119
Action:Direct Splice Same Cable CTT:1
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
NMB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
GNTT-20220104-08449 (Central 1: Btg.Berjuntai, SB) NNOC 21:11:00 Unifi:108, Data FOC U/G 2x 48C (BB_F11 & i. Splicing delay due to heavy rain at - Pull Anti-rodent
detected NE & services down at BB (TM One):2 BB_F04) total cut at 2.5KM the site - BB_F01 - 1st time rodent
area since 04/01@0323hrs. CTT:22 from Node BB due to rodent ii. Multiple cable cut - BB_F11 & BB_F04 - Register on fiber lab
Action:Pull & Splice New Cable & BB_F11 detected another iii. Multiple location cut - 2.5KM from
cut at 20mtr from 1st cut. Node BB & 20mtr from 1st cut
GNTT-20220105-08465 (Sabah Kota Belud) ATAC detected 11:34:00 Unifi:87 FOC OH 12C partially cut at Complicated Troubleshooting - Pull normal cable
Access NE Offline at KBD since CTT:8 KM20 from Kota Belud(KBD) i. No info on delay localize - KBD_F05 - 5x repeated
05/01@0744hrs Node due to rodent ii. Difficulties on Localise fault area - bushes rodent
Action:Pull & Splice New Cable area. (FINM will followup with ENZ
iii. Long journey -approx 33km to fault and advise to change cable
location antirodent)
iv. Multiple cut - detect another cut at KM
21 from KBD due to rodent
GNTT-20220105-08469 (Sabah Kota Belud) ACCESS-NE Offline 66:20:00 Phone Line:8, Pre-FOC 24C UG cut at 4.4km Complicated Troubleshooting To Improve
at KBD since 2022-01-05 10:55:10 Unifi:5 from node KBD due to cable i. Delay due to heavy rain - KBD_F05 - 5x repeated(rodent)
Action:Direct Splice Same Cable CTT:1 brittle ii. RR attend other fault (GNTT-20220107- (FINM will followup with ENZ
08509 - JPN Kota Belud & KBD_VF5001) and advise to change cable
antirodent)
GNTT-20220106-08477 (Central: Semenyih) ATAC detect 14:15:00 Phone Line:83, FOC due to theft/Vandalism Multiple Cable Cut To Accept
access OLT PON port alarm at SY and Pre-Unifi:18, i. Multiple cable[FOC 48Cx2 (e-side), 12Cx2
BGA since 6/1@00:55hrs Unifi:184 & 24C (d-side)]
Action:Pull & Splice New Cable CTT:45
GNTT-20220106-08483 (EASTERN REGION, PAHANG) ATAC 17:00:00 Phone Line:168, FOC due to accident Complicated Troubleshooting To Accept
detect ACCESS-NE Offline at BDSU Pre-Unifi:64 i. Long journey approx 150km - RR take
since 2022-01-06 07:29:51 CTT:4 material (poles) at ML store Teruntum to
Action:Pull & Splice New Cable fault location
ii. Planting poles x2
GNTT-20220107-08510 (EASTERN REGION, PAHANG) 9:31:00 Unifi:137 FOC O/H 96C cut due to hit by Complicated Troubleshooting To accept
100_ACCESS-OLT PON port alarm at CTT:17 vehicle i. detect 1 PON port still offline -
BTT since 2022-01-07 06:33:24 BTT_G801 SLOT 2 PON 10 -
Action:Pull & Splice New Cable BTT_C008_DP0001-DP0004 – DOWN
ii. Planting 2x poles
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY – FIBER (WEEK 01)
NMB
Element GNTT_NO Incidents MTTR Service Impacted Root Cause Delay Reason Action/Improvement Plan
GNTT-20220106-08487 (SABAH REGION, SABAH) 23:18:00 Phone Line:2, FOC OH due to unknown. Response/Availability To Accept
100_ACCESS-NE Offine at TBN since Pre-Unifi:2 (Vendor/Partner)SESB power failure issue.
2022-01-05 03:41:22 CTT:0 i. Complete respliced core at several
Action:Direct Splice Same Cable joint . Fiber tested OK but site facing
SESB power failure issue.
ii. RR (Myrcom) attending unifi docket
at keningau (2 site)
GNTT-20220107-08505 (SABAH REGION, SABAH) 100 10:31:00 Pre-Unifi:34 FOC due to unknown Response/Availability To accept
ACCESS-NE Offline - OTW at TBN CTT:5 (Vendor/Partner)SESB Power issues
since 2022-01-06 02:15:57 • RR (Myrcom) attend another docket at
Action: Direct Splice Same Cable TBN_SV5003
GNTT-20220107-08509 (SABAH REGION, SABAH) 27:08:00 Phone Line:12, FOC 48C OH partially cut at Response/Availability (Vendor/Partner) To accept
100_ACCESS-NE Offline - FOC at KBD Pre-Unifi:7 4.4KM from Node due to i. RR (Seri Pancar) attend another fault ( KBD_F14 -2x repeated (rodent)
since 2022-01-07 02:23:09 CTT:0 rodent LR20220106-13225/SMS/1.2(Sabah: Kota
Action:Direct Splice Same Cable Belud) JABATAN PENDAFTARAN NEGARA
(JPN) DAERAH KOTA BELUD
GNTT-20220107-08521 (Sabah Keningau) ACCESS-NE Offline 23:14:00 Pre-Unifi:22 FOC 48C O/H core cut at Complicated Troubleshooting To accept
- FOC at KGU since 2022-01-07 CTT:0 8.9KM from TM Node KGU i. ENZ attending other NTT-20220106- KGU_F04 – 4x repeated
15:55:18 due to rodent 76275 (TBN_C001_DP017A) (FINM will followup with ENZ
Action:Direct Splice Same Cable ii. Difficulties on localize fault due to and advise to change cable
bushes area. antirodent)
GNTT-20220107-08523 (CENTRAL 1 REGION, SELANGOR 15:56:00 Unifi:31 FOC 24C U/G cut 10KM from Complicated Troubleshooting FINM will investigate further on
TIMUR) ACCESS-OLT PON port alarm - CTT:14 TM Node SGB due to core i. Localise fault location - RR already open root cause with AND and ENZ
FOC at SGB since 2022-01-07 broken by AND 10th manhole but still didnt find actual
16:41:33 fault
Action:Direct Splice Same Cable
GNTT-20220109-08547 (CENTRAL 1 ,Batang Berjuntai 8:15:00 Unifi:10 FOC 12C UG cut due to Complicated Troubleshooting To accept
SELANGOR BARAT) 100_ACCESS-OLT CTT:1 rodent. i. Localise fault location - need to open
PON port alarm at BB since 2022-01- several manhole to find the joint to run
09 02:07hrs ETE test to identify which cable affected.
Action:Direct Splice Same Cable
rd
NETWORK & SERVICE IMPACTING ANALYSIS – PRI (3 Party)
Analysis as of Week 01 – MTTR <4 Hours
W01: W01: YTD : YTD:
Week 1 YTD delay Total Delay Total YTD
cases cases cases cases
KEDAH & PERLIS 100% 100% 0 3 0 3 81%
PERAK 78% 78% 4 18 4 18
PULAU PINANG 80% 80% 1 5 1 5
KUALA LUMPUR 75% 75% 1 4 1 4 64%
MSC 100% 100% 0 6 0 6
PETALING JAYA 70% 70% 3 10 3 10
SELANGOR BARAT 50% 50% 3 6 3 6
SELANGOR TIMUR 29% 29% 5 7 5 7
MELAKA 100% 100% 0 1 0 1 81%
JOHOR 82% 82% 2 11 2 11
NEGERI SEMBILAN 80% 80% 3 15 3 15
PAHANG 87% 87% 3 23 3 23 74%
KELANTAN 50% 50% 9 18 9 18
TERENGGANU 89% 89% 1 9 1 9
Total NTT is 242, 177 NTT resolved <4 hrs (Achievement 73%)
SABAH 70% 70% 24 81 24 81 70%
SARAWAK 76% 76% 6 25 6 25 76%
65 NTT delay contributed by :
rd
i. 89% (58 NTT) due to 3 Party Prolong Outage (TNB/SESB/SESCO)
30 NTT due to TNB % MTTR 73% 73% 65 242 65 242 73%
24 NTT due to SESB Total Cases 242 242
4 NTT SESCO Delay Cases 65 65
ii. 11% (7 NTT) due to Power Building Maintenance/Failure
rd
NETWORK & SERVICE IMPACTING ANALYSIS – PRI (Power 3 Party & TM Power)
Analysis as of Week 01 – MTTR <12 Hours
W01: W01: YTD : YTD:
Week 1 YTD delay Total Delay Total YTD W01 : Delay Reason
cases cases cases cases
KEDAH & PERLIS 75% 75% 1 4 1 4 95%
Material/Spare Availability 1
PERAK 96% 96% 1 26 1 26
PULAU PINANG 100% 100% 0 9 0 9
KUALA LUMPUR 100% 100% 0 5 0 5 96% Travelling/Geographical (NMO) 1
MSC 100% 100% 0 8 0 8
PETALING JAYA 94% 94% 1 16 1 16
NMO Attend Another Fault 2
SELANGOR BARAT 100% 100% 0 9 0 9
SELANGOR TIMUR 90% 90% 1 10 1 10
MELAKA 100% 100% 0 3 0 3 97% Subs<100, NMO Attend Tomorrow 3
JOHOR 92% 92% 1 12 1 12
NEGERI SEMBILAN 100% 100% 0 17 0 17
Safety Reason 4
PAHANG 94% 94% 2 32 2 32 95%
KELANTAN 94% 94% 1 18 1 18
TERENGGANU 100% 100% 0 9 0 9 Total NTT is 296, 271 NTT resolved <4 hrs (Achievement 92%)
SABAH 87% 87% 11 86 11 86 87%
SARAWAK 81% 81% 6 32 6 32 81% 25 NTT delay contributed by :
rd
18 NTT delay due to Power 3 Party
% MTTR 92% 92% 25 296 25 296 92% 11 NTT due to SESB
Total Cases 296 296 5 NTT due to TNB
Delay Cases 25 25 1 NTT due to SESCO
1 NTT due to 3rd Party Prolong Maintenance
(OLNOS/Private/Building Owner)
7 NTT delay due to TM Power
NETWORK & SERVICE IMPACTING ANALYSIS – PRI
Analysis as of Week 01 – MTTR <12 Hours
7 NTT TM Power > 12 Hours
MTTR NTT Service
NTT No Area NE ID Root Cause Delay Reason Improvement Plan
(hrs) Created Impact
NTT- CENDERAWASIH, CHD_S8011 23:20 02/01/2022 Pre-Unifi:9 Rectifier Continue tomorrow morning • 6x down due to TM Power
20220102- PAHANG 16:39:45 Module/Syste • NMO attend another fault NTT-20220102- • No overlay infra for migration to unifi
73184 m Faulty 72926 [BTA_A8001] • TBS done on Sept ’21 (No outage due to TM Power
• Safety reason: heavy rain & dark area tripped detected – To Monitor)
• Distance 160KM
NTT- KUCHING, KG_S8004,K 16:39 02/01/2022 Pre-Unifi:6 Rectifier Continue tomorrow morning • 1x down due to TM Power – To Monitor
20220102- SARAWAK G_SV0004 17:33:44 Module/Syste • Safety reason - Heavy rain & dark area • Within overlay infra for migration to unifi
73202 m Faulty • OSHE • Esc to En Mohamad Sumardy Bin Bani (Wilayah
Kuching team) to propose for migration
initiative/electricity cut cost
• Not included in TBS
• KG_SV0004 PM on 22 Dec 21– Good condition
NTT- STAPOK, STP_R8004 14:16 02/01/2022 Pre-Unifi:8 Rectifier Continue tomorrow morning • 1x down due to TM Power – To Monitor
20220102- SARAWAK 19:11:30 Module/Syste • Safety reason - heavy rain • No overlay infra for migration to unifi
73232 m Faulty • Customer below 100 • Not included in TBS
NETWORK & SERVICE IMPACTING ANALYSIS – PRI
Analysis as of Week 01 – MTTR <12 Hours
7 NTT TM Power > 12 Hours
MTTR NTT Service
NTT No Area NE ID Root Cause Delay Reason Improvement Plan
(hrs) Created Impact
NTT- BENTONG, BE_S0301 60:50 04/01/2022 Phone Ac Power Cable • Customer below 100 (Continue this morning) • 1x down due to TM Power – To Monitor
20220104- PAHANG 05:42:21 Line:21 Faulty • NMO attend another fault (GNTT-20211226- • No overlay infra for migration to unifi
73961 08265 & GNTT-20211226-08274) • Not included in TBS
NTT- JITRA, JI_S0303 21:14 04/01/2022 Pre-Unifi:5 Rectifier • Waiting spare (rectifier module) from BPQS • 1x down due to TM Power – To Monitor
20220104- KEDAH & 18:09:12 Module/Syste team (continue next day) • No overlay infra for migration to unifi
74640 PERLIS m Faulty • Not included in TBS
NTT- 12:59 04/01/2022 Pre-Unifi:2 Ac Mcb Equip • Customer below 100 (Continue this morning) • 3x down due to TM Power – 1x Ac Mcb Power Cabinet
20220104- 01:13:18 Cabinet Trip • Heavy rain Tripped, 2x Ac Mcb Equip Cabinet Trip
73935 • Within overlay infra for migration to unifi
• Esc to En Mohamad Sumardy Bin Bani (Wilayah
NTT- KUCHING, KG_RV0070 15:59 05/01/2022 Pre-Unifi:1 Ac Mcb Power • Safety reason (dark area & heavy rain) Kuching team) to propose for migration
20220105- SARAWAK 18:08:21 Cabinet initiative/electricity cut cost
75446 Tripped • Not included in TBS
• PM on 25 June 21– Good condition
NETWORK & SERVICE IMPACTING ANALYSIS – Access
Analysis as of Week 01 – MTTR <12 Hours
W01: W01: YTD : YTD:
Week 1 YTD delay Total Delay Total YTD
cases cases cases cases W01 : Delay Reason
KEDAH & PERLIS 100% 100% 0 2 0 2 100%
PERAK 100% 100% 0 4 0 4
Subs<100, NMO Attend Tomorrow 1
PULAU PINANG 100% 100% 0 1 0 1
KUALA LUMPUR ###### ###### 0 0 0 0 87%
MSC 100% 100% 0 2 0 2 Safety Reason 1
PETALING JAYA 100% 100% 0 6 0 6
SELANGOR BARAT 75% 75% 1 4 1 4
NMO Attend Another Fault 1
SELANGOR TIMUR 67% 67% 1 3 1 3
MELAKA 100% 100% 0 1 0 1 100%
JOHOR 100% 100% 0 4 0 4 Incident Handling (NMO) 1
NEGERI SEMBILAN 100% 100% 0 1 0 1
PAHANG 100% 100% 0 3 0 3 100%
Incident Handling (Vendor) 1
KELANTAN ###### ###### 0 0 0 0
TERENGGANU 100% 100% 0 4 0 4
SABAH 82% 82% 2 11 2 11 82%
SARAWAK 100% 100% 0 7 0 7 100%
% MTTR 92% 92% 4 53 4 53 92%
Total Cases 53 53
Delay Cases 4 4
NETWORK & SERVICE IMPACTING ANALYSIS – ACCESS
Analysis as of Week 01 – MTTR <12 Hours
4 NTT Access > 12 Hours
MTTR NTT Service
NTT No Area NE ID Root Cause Delay Reason Improvement Plan
(hrs) Created Impact
NTT- KOTA Control Card 1. 12.28Hrs NMO troubleshoot & Incident
20220102- KINABALU, KBU_B8040,KB 02/01/2022 Pre-Unifi:13 Faulty Handling (Collect Spare at Penampang, ENZ based
73265 SABAH U_B8341 12:16 21:57:10 at Penampang and travel to KBU to attend at site)
Pre- 1. 4.53Hrs NMO troubleshoot
NTT- RAWANG. Unifi:20, Transmission 2. 7.80 Continue next day due to heavy rain
20220104- SELANGOR 04/01/2022 Phone Module Faulty 3. 6.17Hrs Vendor troubleshoot (Meet SLA 10Hrs)
74706 TIMUR RG_S8481 19:32 20:10:26 Line:72 4. 1.00Hrs ATAC resolved NTT
NTT-
Patch Cord -
20220104- 04/01/2022 Pre-Unifi:24Fiber Faulty 1. 12.30Hrs NMO attend fault TWU-BAL & no
available team
74709 APAS, SABAH APS_S8321 17:36 20:12:50
2. 5.30Hrs NMO troubleshoot
BUKIT
NTT- KEMUNING, Sfp Module
20220105- SELANGOR 05/01/2022 Unifi:63 Faulty 1. 8.13Hrs NTT <100 cust
74764 BARAT BUK_G002 14:53 00:22:44 2. 6.75Hrs NMO troubleshoot
NETWORK & SERVICE IMPACTING ANALYSIS
SUMMARY Highlights – Access & PRI (Week 01)
ELEM Incidents Remark Action Plan
ENT
NTT-20220104-74754 / GNTT-20220105-08461 Verify with MYTV, system back to online after getting incoming This problem caused by ATYS panel which previously under testing to
Received complaint MYTV no power at Kuala Rompin. power supply from Genset .FM team guide Security Guard to switch adjust with the voltage reading at TM Node Kuala Rompin
Genset for restoring of power supply
MTTR: 1:09hrs Problem resolved after FM team changed new setting at ATYS. All
Service Impact: Broadcast: 1 system functioning and able to switch automatically
PRI NTT-20220109-77764 Genset manual switch by FM team Faulty genset relay for starter had causing Genset failed to perform
Received complaint regarding MYTV service failure at automatic switch.
Bukit Kelapa.
Problem resolved after FM team change new genset relay. Genset
MTTR: 0:21min function back to normal and automatic switch as usual
Service Impact: Broadcast: 1
NETWORK & SERVICE IMPACTING ANALYSIS
Analysis as of Week 01 – IP Networks
MONTH T’21 JAN’20 FEB’20 MAR’20 APR’20 MAY’20 JUN’20 JUL’20 AUG’20 SEPT’20 OCT’20 NOV’20 DEC’20 A2022
IP 93% 67% 67%
IP NETWORK ELEMENT Highlight
MB
1. [IPTV] Service interruption nationwide due to a fire incident at TM IT Complex Cyberjaya since 3/1/2022@2150hrs.
Building power has been restored using Portable Genset via MSB. MTTR: 35:51hrs
2. [Metroe] NPEALPUJ22 card 4 DOWN. Change to new card by CNZ. MTTR: 1:55hrs
NMB
1. [Metroe]NPEALSBJ22 Card 8 down. Card already up after CNZ change new card. MTTR: 2:16hrs
Major Breakdown : IPTV
GNTT/ NTT No Problem Description MTTR Service Impact Resolution Network ID Action Remark Action Plan
Detail
NOCC
NTT-20220103- Service interruption nationwide 35:51 IPTV:2450 Fuse Blown IPTV TVOS Fuse Replace - Pending root cause (waiting for Plan to install UPS outside
73900 / GNTT- due to a fire incident at TM IT final report from BOMBA). building.
20220104-08444 Complex Cyber Jaya since Suspect due to UPS.
3/1/2022@2150hrs.
- Building power has been
restored using Portable Genset
via MSB. Several aircond unit
restored in stages while monitor
temperature on site. IPBC 2 has
been power UP.
- Authentication failure for Unifi
TV issue was due to IPTV platform
down.
Major Breakdown: Metro-E
GNTT/ NTT No Problem Description MTTR Service Impact Resolution Network ID Action Remark Action Plan
Detail
NOCC
NTT-20220109- NPEALPUJ22 card 4 DOWN 1:55 Unifi:844 Card Faulty - Iom NPEALPUJ22 Replace Iom Change to new card by CNZ
77687
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