Eltizam Newsletter 4th Quarter FINAL

#ExceptionalEltizam

20

CORPORATENEW SLETTER

4thQuarter

167

MESSAGE FROM CEO

Dear All,

Happy New Year to you all!

2016 has been an excellent year for Eltizam Group and our subsidiary companies. We have increased revenues by over
50%, we commenced operations in Dubai and created the largest privately owned community management company in
the UAE. We have also secured various FM contracts outside of our shareholders estate, mobilized 5 new towers in City
of Lights on Reem Island and now have a healthy portfolio of clients for our entities to target new and organic business
growth. Coupled with this has been the opening of both Three60 Leisure and Three60 Energy as legal entities and very
shortly Remax 360 will be a separate legal entity as well.

To continue to grow our business will always be a key goal for us but just as important is to maintain the highest levels
of service to our existing clients and customers. 2017 will be about continued growth, Middle P & L Management, our
development as an organization in the UAE and wider afield and about our standards of service. We must not forget that
customer service is at the base of everything we do and everything we stand for. We embarked on this journey to create
a company that was capable of managing multiple clients across multiple assets whilst achieving a standard of
professionalism and service that would be our unique selling point and that most, if not all, stand alone FM or real estate
companies could not match.

Our model is now achieving the kind of market and customer perception that we first envisaged. New clients are joining
us every week and now the retention of those clients and customers is very important to our future. I believe in every
person who works for Eltizam and our entities. I believe that our future is strong, our management team is ambitious and
our employee base is professional and very well trained.

Eltizam Group is committed to the future growth of each one of our subsidiary companies and our employees, we will
shortly be moving into new o ces in both Dubai and Abu Dhabi demonstrating this commitment to our employees and
management teams. Your continued support and enthusiasm as well as professionalism is important to us and our future.

Have an amazing 2017!

CHRIS ROBERTS
CEO

EMPLOYEE NEWSLETTER INSIDE THIS ISSUE

5 BUSINESS BUSINESS
12 DEVELOPMENT
14 DEVELOPMENT
19 4
CORPORATE
ELTIZAM CORPORATE
EVENTS UPDATES

NEWS 5

CORPORATE EVENTS

6-7

HUMAN
RESOURCES NEWS

8-11

THREE60 COMMUNITIES
UPDATES

12-13

THREE60 LEISURE
UPDATES

14

UPDATES TAFAWUQ FACILITY
MANAGEMENT UPDATES

15-18

SOCIAL MEDIA
UPDATES

19-21

NEW STRUCTURE
UPDATES

Eltizam Asset Management Group
Executive Management has appointed
Mr. Stuart Waddell as the new General
Manager of Strategy and Development
for Eltizam Group. Reporting to the
Eltizam Group CEO, the department will
include Strategy, Business Development,
Commercial, Marketing & Communications,
Legal & Compliance.

EMPLOYEE NEWSLETTER NEW We would like to highlight that we
Business Development PROJECTS have secured the following Facility
Management projects, all of which
BUSINESS are located in Dubai;

DEVELOPMENT Business Central Towers Al Maha Building
- Management of Specialist - Housekeeping, MEP, Security,

Service Providers Concierge
Linkedin O ces Palace Towers
- Housekeeping, MEP, Specialist – Technical Maintenance
Sevenam Crown
Service Provider – Housekeeping, Security, MEP
The Curve
- MEP, Housekeeping, Concierge

This follows a concerted e ort by the Business Development team to expand
our presence in Dubai.

NEW BIDS DAMAC Aldar
– FM Services, Abu Dhabi & Al Ain – FM and Community
In the last 3 months we have
submitted over AED 200 million AMMROC Management Services, Abu Dhabi
worth of bids. We are in the process – FM Services, Abu Dhabi & Al Ain
of bidding for a number of large Landmark Group
scale projects with clients including; Madinat Zayed – Abu Dhabi, Al Ain, Dubai &
– FM Services, Abu Dhabi
Northern Emirates
Taziz
– FM Services, Dubai Select Group
– FM and Community
Aabar
– FM and Community Management Management Services, RAK

Services, Abu Dhabi

4

EMPLOYEE NEWSLETTER
Eltizam Corporate Updates

CITYSCAPE By this participation, we were able to meet our
GLOBAL 2016 objectives which were:

Eltizam Asset Management Group successfully Rea rming our presence as a competitive
participated in CityScape Global 2016 which was player in the real estate market.
held from 6th – 8th September 2016 at Dubai Supporting the brand awareness and
World Trade Centre (DWTC). selling the services of all Eltizam entities.
Networking and establishing business
This yearly exhibition is a key event during which relations to generate leads during and
real estate professionals gather to share thoughts after the exhibition.
and ideas and to drive the growth in the real estate
market around the world. We are looking forward to participating at CityScape
Abu Dhabi 2017 from the 18th - 20th April 2017.

5

EMPLOYEE NEWSLETTER
Corporate Updates

CORPORATE

EVENTS

At Eltizam Group, we truly believe in the importance of year on the 13th December 2016 in the presence of over
leadership and the continuous development of our 60 of our exceptional leaders in the Group.
exceptional leaders as it enables them to boost their
own performance, develop solutions to company During the event, there were presentations from our
problems, enhance decision-making skills, brainstorm senior management highlighting the strategies,
productivity strategies and promote accountability leadership values and traits that we expect from our
within the company. leaders. In addition, the main highlights and major
achievements of the year 2016 were presented as well
With the guidance and support from the Group’s top as setting the goals and objectives for 2017.
management, the “Eltizam Group Leadership
Workshop 2016” was held successfully for its second

6

EMPLOYEE NEWSLETTER
Corporate Events

On the 29th November 2016, we were very happy to CORPORATE
participate in a great display of national spirit
during the UAE 45th National Day Celebration. EVENTS
Thousands of residents were brought together as
UAE 45TH they took to the Sea Walk Area in Marina Square,
NATIONAL DAY Reem Island to enjoy the event.
CELEBRATION

In co-sponsorship with Tamouh, Abu Dhabi National
Takaful, Reportage Real Estate, and Three60 Leisure,
the event showcased an array of traditional and
cultural activities in tribute to the Union. Members of
Zayed Higher Organization for Humanitarian Care and
Special Needs were also invited to join the festivities.

The day-long celebration was filled with lively
performances by musicians, drummers and ayalla
dancers, as guests were invited to immerse
themselves in Emirati culture and traditions; a falconer
and camel were also on site for guests to grab the
perfect photo opportunity.

This successful event was organized by Three60
Leisure, a premier provider of innovative community
lifestyle management solutions.

EMPLOYEE NEWSLETTER NEW TEAM MEMBERS “We only,
Human Resources News only ever employ
exceptional people,
NEWS that’s why we’re an
exceptional company”
Yousouf Somir
Sarah Jane De Lara Eltizam
Kailas Sreedhara Kurup Asset Management
Ronald George Fraser
Vishnu Sivadasan Group
Essakkiraj Vel Mayil
Tigi Charivukalayil Yohannan Three60 Energy
Nagoor Mydeen Masthan Tafawuq Facility Management
Muhammad Shamil Manja Ppalli Tafawuq Facility Management
Binu Abraham Tafawuq Facility Management
Azhi Arul Dasan Ramu Tafawuq Facility Management
Mohamed Antar Tafawuq Facility Management
Kather Basha Usman Tafawuq Facility Management
Rejeesh Kaithakkapuzha Rajadasan Tafawuq Facility Management
Krishnakumar Chathamvally Kumbalappurath Tafawuq Facility Management
Arumugam Rajendran Tafawuq Facility Management
Vineeth Kottarathil Vijayan Tafawuq Facility Management
Syed Ibrahim Mohamed Ali Re/max360
Rajive Ruben Tafawuq Facility Management
Thomas Varughese Thankachan Tafawuq Facility Management
Jerald Berdinald Gomez Tafawuq Facility Management
Bhakiya Sundar Rajamani Tafawuq Facility Management
Pradeepkumar Padinjarepalathinkal Padmanabhan Tafawuq Facility Management
Muthukumar Ramalingam Tafawuq Facility Management
Proovendran Krishnan Tafawuq Facility Management
Krishnakumar Sudhakara Shenoy Tafawuq Facility Management
Krinessa Bitoon Tafawuq Facility Management
Ghada Mohamed Kamal Elmetawly Bakar Tafawuq Facility Management
Anilkumar Ganesan Tafawuq Facility Management
Vineeth Kuttanpillai Tafawuq Facility Management
Tafawuq Facility Management
Gyas Sarwar Tafawuq Facility Management
Sreejith Sivasankara Pillai Tafawuq Facility Management
Rajit Kumar Navik Tafawuq Facility Management
Tafawuq Facility Management
Shafeer Suhara Beevi Tafawuq Facility Management
Muhammad Shiraz Tafawuq Facility Management
Varughese Mathew Tafawuq Facility Management
Samuel Joshua Chelliah Tafawuq Facility Management
Muhammed Rasheed Pilappilly Tafawuq Facility Management
Shanmugam Krishnan Tafawuq Facility Management
Sony Padannayil Mohanan Three60 Communities O.A Dubai
Pradeep Nediya Kanjiravila Prabhakaran Three60 Communities O.A Dubai
Tafawuq Facility Management
Tafawuq Facility Management
Tafawuq Facility Management
Tafawuq Facility Management

8

EMPLOYEE NEWSLETTER NEW TEAM MEMBERS NEWS
Human Resources News
Three60 Leisure
Anton Daems Tafawuq Facility Management
Anil Bhattarai Tafawuq Facility Management
Suman Karki Tafawuq Facility Management
Toran Ghale Tafawuq Facility Management
Ramji Dhakal Tafawuq Facility Management
Amrit Kumar Yadav Tafawuq Facility Management
Laxman Magar Tafawuq Facility Management
Prakash Rai Tafawuq Facility Management
Sanjip Yadav Tafawuq Facility Management
Kashi Nath Kumal Tafawuq Facility Management
Deepeah Maharjan Tafawuq Facility Management
Anil Sunar Tafawuq Facility Management
Muhammad Yousuf Baloch Tafawuq Facility Management
Gun Raj Khatri Tafawuq Facility Management
Biraj B K Tafawuq Facility Management
Jayaram Nyaupane Tafawuq Facility Management
Jiwan Budhathoki Tafawuq Facility Management
Sachin Bahadur Budhathoki Tafawuq Facility Management
Suren Khadgi Tafawuq Facility Management
Basudev Puri Tafawuq Facility Management
Paras B K Tafawuq Facility Management
Roshan Ale Tafawuq Facility Management
Som Nath Bagale Three60 Communities O.A Dubai
Javed Husain Ayub Husain Kazi Tafawuq Facility Management
Khandu Sherpa Tamang Tafawuq Facility Management
Chet Bahadur Tamang Tafawuq Facility Management
Ranjit Kumar Yadav Tafawuq Facility Management
Oshi Mahammad Tafawuq Facility Management
Sunita Mahat Tafawuq Facility Management
Surya Narayan Chaudhary Tafawuq Facility Management
Som Raj Chaudhary Tafawuq Facility Management
Prakash Thapa Magar Tafawuq Facility Management
Rabindra Mishra Tafawuq Facility Management
Rajan Rai Tafawuq Facility Management
Triratna Gamal Tafawuq Facility Management
Padam Prasad Lanichhne Tafawuq Facility Management
Santosh Khatri Eltizam Asset Management Group
Shashank Sinha Three60 Energy
Shiva Ranjini Shetty Tafawuq Facility Management
Dharmendran Gurusamy Tafawuq Facility Management
Mohammed Sayed Ja ar Sayed M Alsharaf Tafawuq Facility Management
Arunkumar Gajendran Tafawuq Facility Management
Saravanan Rajamanickam Tafawuq Facility Management
Khem Bahadur Magar Tafawuq Facility Management
Som Bahadur Shrestha Tafawuq Facility Management
Janak Thapa Tafawuq Facility Management
Kiran Khadka Tafawuq Facility Management
Lokendra Bahadur Katwal
9

EMPLOYEE NEWSLETTER NEW TEAM MEMBERS NEWS
Human Resources News
Tafawuq Facility Management
Surendra Thapa Magar Tafawuq Facility Management
Ram Chandra Tamang Eltizam Asset Management Group
Norelyn Torres Maglanoc Tafawuq Facility Management
Alex Mathew Varghese Tafawuq Facility Management
Kishan Gurung Tafawuq Facility Management
Ramesh Charmakar Tafawuq Facility Management
Shambhu Chaudhary Tafawuq Facility Management
Shyam Kumar Rai Tafawuq Facility Management
Srinivasa Rao Veldati Tafawuq Facility Management
Edukondalu Jagathani Tafawuq Facility Management
Hari Chandra Kola Tafawuq Facility Management
Ananda Sunil Akula Tafawuq Facility Management
Naresh Mopidevi Tafawuq Facility Management
Santhosh Chinnamina Tafawuq Facility Management
Santhosh Kethavath Tafawuq Facility Management
Bhanuchandar Bheemari Tafawuq Facility Management
Ramesh Sangepu Tafawuq Facility Management
Shekar Kanukutla Tafawuq Facility Management
Prasad Malavath Tafawuq Facility Management
Laxman Goud Nagapuri Tafawuq Facility Management
Rajender Nutapalli Tafawuq Facility Management
Khalid Ahmed Sowdagar Turturi Tafawuq Facility Management
Prakash Badavath Tafawuq Facility Management
Laxman Pitla Tafawuq Facility Management
Arun Kumar Manda Tafawuq Facility Management
Mujahid Shaik Tafawuq Facility Management
Shadullah Mohammed Tafawuq Facility Management
Bhoopathi Macharla Tafawuq Facility Management
Devaraju Gaddala Tafawuq Facility Management
Suresh Reddimala Tafawuq Facility Management
Naveen Macharla Tafawuq Facility Management
Sabina Shrestha Tafawuq Facility Management
Santoshi Raut Three60 Communities O.A Dubai
Daniel Peter Bateman Tafawuq Facility Management
Balakishan Bathini Tafawuq Facility Management
Srikanth Kobbai Tafawuq Facility Management
Prashanth Barla Eltizam Asset Management Group
Jhoanna Adrao Umbao Eltizam Asset Management Group
Rachel Ann Santos Dela Cruz Tafawuq Facility Management
Samsher Sunar Tafawuq Facility Management
Lorenz Oliver Reyes Serrano Tafawuq Facility Management
Moonnuthaikkal Chakkarapani Madhu Tafawuq Facility Management
Ahmed Shaik Tafawuq Facility Management
Naveen Kumar Saboo Tafawuq Facility Management
Maria Teresa Leonar Cruz Tafawuq Facility Management
Lady Diana Inocencio Caranil Eltizam Asset Management Group
Nathalie Nasser Tafawuq Facility Management
Abeer Yousef Saleem Abd Alghani
10

EMPLOYEE NEWSLETTER NEWS
Human Resources News
Tafawuq Facility Management
Mohamed Azharudeen Asanudeen Tafawuq Facility Management
Yoovin Mohamed Mansoor Tafawuq Facility Management
Ria Arenas Cabuhat Tafawuq Facility Management
Antony Chettiveettil George Tafawuq Facility Management
Srinivas Megammagari Three60 Communities O.A Dubai
Nebal Mahfoud Three60 Leisure
Chandani Karunarathna Dasanayakage Tafawuq Facility Management
Sirajuddin Kulur Mohammed Three60 Communities O.A Dubai
Muhammad Farooq Haider Tafawuq Facility Management
Bishnu Gurung Tafawuq Facility Management
Usha Gurung Tafawuq Facility Management
Liezl Nerona Three60 Leisure
Pradeep Sekar Three60 Communities O.A Dubai
Shelley Mae Terrenal Tafawuq Facility Management
Teresita Velasco Tafawuq Facility Management
Tigist Teferi Hailu

CORPORATE 58% 55% 48%
EFFECTIVENESS
SURVEY Eltizam High Performing General Industry
Group Organizations Benchmark
With reference to the e ectiveness
survey that was conducted by Hay
Group, we are extremely happy to share
with you the results according to the
final analysis.

Eltizam Group has performed higher
than the general industry benchmark by
10% and also higher than the ranking
of high performing organizations
benchmark by 3%.

TRAINING PROGRAM

As part of our aim to support the continuous
improvement of our employees, the HR & Admin
Department has conducted during the year 2016 a
number of e ective training programs that covered
many of our departments’ requirements. The total
number of employees that attended training was
350+ and there will be plans in 2017 to continue
providing more training programs to our employees
in the di erent organizational levels.

11

#EXCEPTIONAL

MESSAGE FROM THE GENERAL MANAGER (THREE60 COMPANIES)

Dear All,
I would like to take this opportunity to wish you all a very Happy New Year, which brings health, happiness and success in 2017.
Reflecting on 2016, it was a busy year with exciting growth and change as we watched the Three60 group of companies
mature on all fronts. There were certainly a few challenges along the way but the successes far outweighed the obstacles and
we made an impact, that was noticed. People now know who Three60 is and know we are here to stay.
Building on the previous years’ successes, 2017 will be an exciting year for us as we progress with our plan to be recognised
as the Number 1. Community Management company in the region. This year will be focussed on Customer Happiness
(satisfaction), expanding our service o ering and making sure all the Group Companies are well stablished in Dubai in addition
to other parts of the UAE.
The 2017 key areas of focus will be, Innovation, Communication, Commerciality (Cash) and honing our Service(s) to be
industry leading.
In the coming months, we will be moving to new premises for both Dubai and Abu Dhabi operations. Dubai Head Quarters will
deliver a vibrant productive atmosphere and is in a prominent Sheikh Zayed Road location, whilst the City of Lights will see a
centralised Three60 o ce that will house the Community Team, Leisure and Energy within the upcoming master community.
2017 will further see REMAX, Leisure and Energy branches o cially activated into Dubai and the UAE.
In line with the customer happiness focus, we will be rolling out the Happy, Lean, Safe & Green Initiative. This exciting initiative
will encompass IT innovations we have been working on which will include web based interactivity and e-services, a
centralised single finance platform and more proficient support services delivering cost reductions. An e ective
communication plan will make sure we are more interactive and responsive to our customers and see a greater presence in the
market through professional white paper releases and regular market condition reporting; supported by public appearances
to discuss our respective market expertise. A greater focus on emergency response and fire safety along with activating
energy savings across the portfolio will be being delivered. REMAX and Leisure have a large part to play in the 2017 success
of the initiative with strategic approach to delivering services across the portfolio whereby there is a clear benefit to our
customer both financially and professionally through revenue generating practices and leading service o erings.
I invite you to share in both my commitment and excitement, as we move into the coming years’ objectives and confident with
the exceptional people we have within our organisation we will not only achieve our targets, but exceed expectations making
2017 one of the best years yet.
IMAD NAMRAWI
General Manager
Three60 Companies

EMPLOYEE NEWSLETTER
Three60 Communities Updates

SPONSORSHIP We are very proud to announce that Three60 MEAM CON is a yearly event that gathers the
Communities participated in the Middle East most experienced and qualified Middle East
Association Managers Conference & Exhibition community association managers.
(MEAMCON 2016) on 8th December 2016 and
received an award for being a Gold Sponsor of This event was an opportunity for Three60
the event. Communities to plan for future success
through knowledge gathering and
strengthening personal and professional
connections by meeting peers from around
the world and building on their
collective wisdom.

FIRE EVACUATION As part of Three60’s continuous e orts to enhance the safety
DRILLS AT measures in the community and increase residents awareness of
MARINA SQUARE buildings evacuation, we are pleased to announce that fire
evacuation drills have been successfully conducted in all the
buildings in Marina Square Community.

13

EMPLOYEE NEWSLETTER
Three60 Leisure Updates

2016 WORLD RAFTING
CHAMPIONSHIP

Three60 Leisure was very proud to co-organize the
2016 World Rafting Championship at Wadi Adventure –
Al Ain.

The first UAE outing of WRC ran from November 1st to
November 5th 2016 under the patronage of H.H. Sheikh
Nahyan bin Zayed Al Nahyan, Chairman of the Abu
Dhabi Sports Council. A total of 85 teams from 28
countries competed in the Sprint, Head-to-Head, Slalom
and Downriver disciplines of the R4 (four-man) -class
tournament. Brazil and Great Britain emerged as the
overall winners, while the UAE National Rafting Team
delighted local spectators with its tournament debut.

This international event was another success added to
the portfolio of Three60 Leisure in managing high end
sports events.

Residents at the Marina Square Community have DIABETES AWARENESS
enjoyed the Christmas and the New Year Event CAMPAIGN
which was held on the 23rd December 2016. The
event was filled with live entertainment where As our aim is to promote a healthier lifestyle in the
many residents shared their talents on stage. community, Three60 Leisure has arranged another
There were also the Christmas market, face health awareness event in coordination with Al Noor
painting, giveaways and others. Hospitals Group. Various free check-ups were
conducted for our residents in this event including
blood sugar test, blood pressure test, BMI test, free
consultations and several free giveaways

14

“I am aiming for

a bigger growth

”of the organization.

MOHAMMED
ALSHARAF

General Manager

of Tafawuq Group of Companies

Mohammed is a respected professional in the
Facilities Management sector, having managed some
of the largest and most prominent projects in the
UAE over the last 17 years. An engineer by
background, Mohammad has led the development of
new businesses as well as multiple support
departments, and therefore brings a wealth of
strategic and operational experience to Tafawuq and
the wider group.

transportation critical services project services

EMPLOYEE NEWSLETTER We arranged an interview with Mr. Mohammed to get to
Tafawuq Facility Management Updates know him better and have an insight about his goals,
responsibilities and future plans as an exceptional leader of
INTERVIEW WITH THE Tafawuq Group of Companies.
GENERAL MANAGER

“ My target is to get Tafawuq to be the

Leading Facility

Management

”Company in the region.

The following questions were asked during the interview with 3 What do you hope to achieve in this new role?
Mr. Mohammed. Well, I am aiming for a bigger growth of the
organization. I will also be giving a great deal of
1 Can you share with us a brief description of your attention to operational excellence to raise higher
career history. the level of our services. Another aspect is the
I started my career as a Planning Engineer in Dubai operation’s e ciency and hopefully other areas will
Ports Authority for almost 7 years and after that I be also focused on our journey to always
joined Idama Facilities Management in 2005 as being Exceptional!
Technical Manager. That’s where I moved into
di erent roles within the organization and gained 4 How would you describe your management style?
various experiences. I prefer coaching & mentoring my team. In my
opinion this is the best way to ensure that the
In my next role, I was responsible for managing knowledge transferred.
Ejadah (Abu Dhabi branch) for a year.
5 What made you decide to join Tafawuq?
2 Can you tell us what your impression of Tafawuq I was amazed with the ambitious business plan of
was before you joined? Eltizam & the exponential growth which brings in
new interesting challenges. That was what made
In fact, I did not know much information about me decide without hesitation to join and make even
Tafawuq, however, after joining have realized and a better di erence.
observed the exponential growth that the
organization is going through from looking at 6 How will you implement change?
where it started and where it is heading all well as I will be implementing the changes by setting clear
all the achievements that happened so far. objectives as well as establishing e ective processes.

Communication is also an important key to success
and finally I believe that team work makes the
impossible possible.

7 What do you hope to achieve in this new role?
In this new challenge, my target is to get Tafawuq
to be the leading Facility Management Company in
the region.
16

EMPLOYEE NEWSLETTER
Tafawuq Facility Management Updates

TAFAWUQ’S
EXPANSION
TO DUBAI

Tafawuq Facility Management is pleased to announce that they have
begun their operations in Dubai.

This has been part of the strategy together with the move of Three60
Communities entering Dubai’s Market. Tafawuq has successfully
mobilized three di erent contracts running the breadth of Dubai
geographically. Tafawuq FM has also bid for over 20 di erent
opportunities within Dubai many of which are in the final negotiation
stage so we look forward to Dubai becoming another major hub
within UAE.

MOBILIZING PALACE IN- HOUSE
IN DUBAI AND AL AIN CLEANING SERVICES

During 4th Quarter of 2016, Tafawuq Facilities As part of Tafawuq’s strategy to provide the majority of
Management has expanded their scope with the services in-house in order to have more control of the
UAE Government by mobilizing confidential sites in service quality as well as the cost base of our operational
Al Ain, Dubai and Abu Dhabi. delivery, Tafawuq successfully brought the cleaning
services in-house during November 2016. This was a huge
This is further reassurance of the reputation that exercise undertaken by the HR Department, the
Tafawuq has gained in the market that we are being Procurement Department and the operational team with
entrusted with such sensitive high profile projects. Mr. Tony Daley leading the project and we are pleased to
announce that over 100 cleaners have joined the company.

17

EMPLOYEE NEWSLETTER
Tafawuq Facility Management Updates

QHSE SAFETY BEHAVIOR A good safety culture
is when people work
Behavior is the way human beings and other safely even when no
organisms act. Human behavior is determined
partly by heredity (determined by your genes) and one is looking.
partly by environment (conditions and forces that
surround and influence). In addition, behavior can
be modified through learning.

What influences our behavior at work? Behavior can be influenced by

Organizational Values PERSONALITY APTITUDE
Safety Culture – “how we do things around here” (characteristic behavior (measure of how
Management Commitment and thought) appropriate actions are)
Mutual Trust
Communication ATTITUDE MOTIVATION
Supervision (Predetermined set (having the encouragement
Real World Workable Procedures of responses) to do something)
Risk Perception
For every accident there are many more near
Safe behavior is often seen as something frontline workers misses and unsafe acts.
have but it is heavily influenced by wider organizational and
managerial behavior. Good systems are not enough to prevent accidents

Real safety is determined by how everyone
behaves. Sta , contractors, visitors, tenants.

Safe behavior is what turns systems and
procedures into reality

Up to 80% of There are 4 critical areas of behavior which apply to everyone in our company.
accidents Certain roles have specific behaviors and it takes a group e ort to achieve the
overall aim to reduce accidents:
are attributed
to human error. AREA OF BEHAVIOUR EVERYONE SUPERVISORS MANAGERS
Standards Follow Rules Lead by Example Set High Standards
Communication Speak Up Encourage Others Be Open & Honest
Risk Management Be Aware Promote Awareness Control Risk
Involvement Get Involved Involve Your Team Be Proactive

? QUESTIONS FOR OPERATIVES
1. What/who are the main influences

for your safety behavior at work?

2. Have you ever done something
unsafe despite knowing the risks?
What made you take the risk?

3. What positive safety behaviors do
you have?

4. Give some examples of negative
safety behavior.

No-one wants to have an accident but unfortunately they do occur, usually as part of a failure in the system, human behavior
or negligence. The HSE work hard to identify hazards and risks and ensure that you have all the information, equipment and
training necessary to minimize the chance of you or others having an accident. However, despite this we had 6 lost time
accidents in both 2015 and 2016. We collate a lot of data throughout the year and create many comparison graphs. One of
these is the Cummulative Severity Rate. This CSR is calculated using the total amount of man days lost due to accidents for
the year and the total amount of man hours worked during the year. As can be seen from the graph the accidents in 2015 were
of a more serious nature and resulted in longer time o work for the injured parties. In 2016 the accidents that occurred were
significantly less severe which shows that although we had the same amount of accidents they were of a more minor nature.

During 2017 we will continue to promote the need to reduce the amount of accidents that occur, look for how you can be hurt 18
but ultimately it is up to every member of sta to ensure that you work safely, sensibly and give consideration to how you, or
others could be hurt.

Search

o_O UPDATES NEWS

share RSS

SOBClIoAgL s DEEPAK GANESH

MEDIA Property Executive
ST RS CONNECT

SUNAYNA BHAMBHANI 105 VERA GASANG

Community Manager HR Coordinator
at Three60 Communities CONNECT

CONNECT YOURE NEXT!

BE A BRAND
AMBASSADOR!

LILY AL SALEH NABEEH RASHEED

Property Executive Call Centre Executive
at Three60 Communities CONNECT

CONNECT

19

EMPLOYEE NEWSLETTER UPDATES
Social Media Updates
BE PROUD

AND LOUD

You’re part of an exceptional company.

LIKE.
COMMENT.
SHARE.

Join our social media
platforms and be active!

#ExceptionalEltizam

Eltizam Asset Management Group Eltizamgroup eltizam_group
Tafawuq Facility Management Tafawuq_FM Tafawuq_fm
Three60 Communities Three60C three60_communities
Three60 Leisure Three60_Leisure Three60_leisure
Re/max360 re_max360 Re_max360

YOU’RE PART OF AN EXCEPTIONAL COMPANY
Be loud and proud. Connect your account to your appointed company.

For example, if you’re under Three60 Leisure, connect to Three60 Leisure account.

Why every Eltizam Group YOU’RE AN OFFICIAL BRAND AMBASSADOR
employee should be on You represent your company. It is your responsibility to promote how

exceptional you are and your company. Like. Comment. Share.

DON’T BE A STRANGER
Be on the loop on all updates, achievements and news of our company.
Share! Let your connection knows how exceptional we are.

20

EMPLOYEE NEWSLETTER UPDATES
Marketing and Communications

SOCIAL SELLING INDEX
COMPETITION FOR
4th QUARTER 2016

Do you know what an SSI is? Do you know what your SSI is? To know your SSI score

Linkedin’s Social Selling Index is a score from 1 to 100 and is based on CLICK HERE
your activity on Linkedin in four areas: Creating a professional profile and
brand, searching for the right people to connect with, engaging with
insights and sharing content, and finally building strong networks and
communicating with them.

TOP TEAM MEMBER

Chris Roberts 82.1

Connect

Richard Bushnell 75.37
Connect 71.9

Yahya Zamzam 71.33
Connect 70.33

Anthony Kidd 21
Connect

Richenda Butler
Connect

www.eltizam.ae

SHARE WITH US!

How was your

2016
at Eltizam Group?

What are your

career goals
in
2017?

Email your answer to [email protected]
Selected responses will be shared in the next edition.

#ExceptionalEltizam