HR TICKET SYSTEM (POWER PLATFORM)

HR TICKET SYSTEM (POWER
PLATFORM) - LOGI SAM

Holland and Barrett required a help desk system built around
Office365 (SharePoint & Power Platform) for the employees to submit
different requests. The requests would be processed by HR, files can
be added and shared with the employees, different notes (internal and
public).

REQUIREMENTS

The HR Tickets system would be built as a help desk for the
employees to:




Submit tickets of different types (payslip, absence, grievance …etc.)
Search the frequently asked questions database to quickly find
resources.
Ability to upload files (internal i.e. for HR only and Shared files i.e.
with the users).

SOLUTION

After analysis of the requirements, and understanding of the driver
behind, we were able to quickly design, build and deliver successful
solution, which was built using SharePoint lists (for all the back end
data), and PowerPlatform (Power Apps, Power Automate and Power
Bi).
For this solution, we built two Power Apps solutions:

Admin solution : For HR team, which allows the HR employee to
interact with the different aspects of the tickets.
User solution: For all the employees, to raise tickets, and track
the progress of their tickets.

EMAIL
[email protected]
LOCATION
20-22 Wenlock Road, N1 7GU. London

WWW.LOGISAM.COM