PGP Brochure 2022

Postgraduate Programme
in Services Management

with Global MBA & Master’s Pathways to Les Roches
Switzerland and Spain

Career Accelerator Programme
for Graduates & Young Professionals

September 2022 Intake

Overview

The Postgraduate Programme (PGP) in Services Management at Indian School of
Hospitality (ISH) is taught in alliance with Les Roches, one of the world’s leading
hospitality business schools. With a global curriculum relevant to the hospitality
and allied services industry, this fast-paced management programme is ideal
for both fresh graduates and young professionals, where they learn to apply
theoretical knowledge and data-driven analysis to deliver business results.

The 11-month programme follows an experiential learning pedagogy, enabling
students to upskill themselves, enhance their competencies and develop an
entrapreneurial mindset.

Students acquire these skills through core academic modules, case studies,
workshops, business simulations and a 3-month curated internship that
transforms them into the change makers of tomorrow.

The programme allows multiple exit options for students. They can complete the
11-month PGP and either start their professional journey or they can choose to
further articulate to a Les Roches campus for an MBA or Master’s degree.





From the Dean’s Table

We at ISH ensure that we provide an enabling ecosystem that prepares our students to be
future-ready.

In alignment to our vision to disrupt and transform higher education for the hospitality
and allied service industries, we provide world class education to our students. The well-
crafted curriculum is taught by hand-picked academics and industry experts, who bring
with them a repertoire of skills and rich experience.

Our facilitators transfer their knowledge by drawing on varied pedagogy that makes
learning enriching, exciting and also deeply transformational. From case study discussions,
to experiential learning through games, to business simulations in which students have to
stay ahead of competition by taking strategic decisions with team consensus.

Not only do we provide our students with skill and knowledge enhancement, but we also
believe that external grooming is vital, given that for many employers the first impression
is often the last impression. For this they are taught the nuances of grooming, etiquette,
executive presence and better communication skills.

We believe that all our students are diamonds, and with a little polishing, a definite shine
emerges. With our resources, mentorship, strong industry connect and our alliance with
Les Roches, we provide our students with an exceptional learning experience which is
bound to transform them into the leaders of tomorrow.

Dr. Payal Kumar
Dean - Research and Management Studies

Start in India
Articulate to Les Roches

Global Pathways

The Postgraduate Programme (PGP) at ISH is taught in alliance with Les Roches, and
offers students the chance to pursue global degree pathways. Students can choose to
study the following programme options:

1. Postgraduate Programme in Services Management at ISH (11 months).

PGP at ISH Academic Specialisation Internship
ISH Campus ISH Campus India/abroad

4 4 3
Months Months Months

ISH in alliance with Les Roches PGP Certificate

2. Following the completion of PGP at ISH, articulate to Les Roches Switzerland for an
MBA in Global Hospitality Management for 12 months. Students opting for this option
require a minimum of 2 years of work experience before commencing their studies at ISH.

Academic Academic
ISH Campus Internship Les Roches Switzerland Internship
Specialisation India/abroad Campus Switzerland
ISH Campus

PGP at ISH 4 4 3 6 6
+ Months Months Months Months Months

MBA in Global Articulation
Hospitality Management
ISH in alliance with Les Roches PGP Certificate
Les Roches Crans-Montana, Les Roches MBA in Global Hospitality Management
Switzerland

3. Following the completion of PGP at ISH, articulate to Les Roches Spain for a Master’s
degree in International Hotel Management for 9 months. There is no minimum work
experience required for this option.

Academic Specialisation Internship Academic Internship
ISH Campus ISH Campus India/abroad Les Roches Spain Spain

4 4 Campus 6
Months Months Months
PGP at ISH 3 3
+ Months Months

Master’s in International Articulation
Hotel Management
ISH in alliance with Les Roches PGP Certificate
Les Roches Marbella, Les Roches Master’s Degree in International Hotel Management
Spain



Who is this
programme for?

The programme helps accelerate one’s
professional career, and also provides pathways
for international education.

This programme will benefit:

• Fresh graduates who are looking to further
develop their skills, gain an in depth
understanding of the service industry and
aquire relevant work experience. The hands-on
learning that the programme provides helps
students become highly employable upon
graduation.

• Young professionals who are already part of
the hospitality and allied services industry and
keen on enhancing their skill base, building on
existing soft and hard skills and developing
their leadership potential. The programme will
be a pivotal point in their professional journey
and accelerate their career.

• Professionals keen on acquiring transferable
skills that give them the agility to move from
one service-driven sector to another.



About Indian School of
Hospitality

Indian School of Hospitality (ISH) is an institute of higher education focused on
transforming hospitality and services management education in India and the
region. The ISH philosophy is to impart lifelong skills to students and help them
succeed as leaders of tomorrow, giving them the tools they need to shape one
of the biggest industries worldwide.

Part of Sommet Education, ISH offers its hospitality programmes in alliance
with Les Roches and hosts India’s first École Ducasse campus. A collaboration
with the world’s leading institutes makes ISH one of the country’s finest
schools for hospitality management and culinary arts education. Students
benefit from Sommet Education’s global network and intrenational degree
pathways.

ISH offers undegraduate degree, international diploma and postgraduate
programmes. With global curriculums taught by a renowned faculty and an
exciting student life at an ultra-modern campus, students receive a world-class
education in an immersive setting.

ISH’s postgraduate programme provides the ideal foundation for managerial
and leadership development, entrepreneurship, and lifelong learning.

About Les Roches

Les Roches is a Swiss institution focused on creating the innovative and entrepreneurial
minds of tomorrow. Founded in 1954, Les Roches offers both undergraduate and graduate
degrees in Hospitality, Tourism, and Event Management following the Swiss model of
education. With three campuses across Switzerland, Spain, and China and a student body
of more than 100 different nationalities, the institution provides students with a unique
culturally diverse experience.

Les Roches ranks amongst the world’s top four higher education institutions in Hospitality
Management, and top three for Employer Reputation (QS World University Rankings by
Subject, 2021). Part of Sommet Education, the worldwide leader in hospitality education,
Les Roches is accredited by the New England Commission of Higher Education (NECHE).

ISH offers its undergraduate and postgraduate programmes in alliance with Les Roches.
Through this association, our students enjoy not only an international education, but they
also become part of a larger network and go on to take leading roles in the industry.

For passionate students looking for an exciting career full of diverse opportunities, a
programme that prepares them for the future, and a global industry, there’s no better way
to experience this than through the programmes brought together by ISH & Les Roches.

TOP ACCREDITED
INSTITUTIONS

OTHER PRESTIGIOUS INSTITUTIONS ACCREDITED BY NECHE
(NEW ENGLAND COMMISSION OF HIGHER EDUCATION)

3TOP

INSTITUTION
WORLDWIDE

FOR

EMPLOYER REPUTATION

*QS World University Rankings by Subject, 2021

Programme Highlights

The PGP at ISH is taught at a state-of-the-art campus featuring modern classrooms and student
learning areas which provide a global quality of academic delivery. The campus enables an
environment of learning, collaboration, and innovation.

Varied pedagogy and specialised modules: Apart from lectures, students learn through
case studies, role plays, projects, and different forms of experiential learning like games and
business simulations.

Global degree pathways to Les Roches: The ISH-Les Roches alliance allows students to
articulate to Les Roches campuses in Switzerland and Spain to pursue an MBA and Master’s
programme respectively.

Specialised modules: The programme curriculum includes two spealised modules, which give
students the opportunity to master their skills in specific subjects which are high in demand
and have global relevance. These specialisations enable students to begin their careers
in varied roles including revenue managers, hospitality real estate and asset management
professionals.

Curated internship with leading organisations: The programme includes a 3-month internship
where faculty and industry mentors guide students through live analytical projects.

Expert mentorship and support: The classes are kept small to ensure that each student is
given personalised attention. Tutorials are also held for students with faculty members for
additional support.

Executive presence and personality development: Regular sessions on grooming, effective
communication and etiquette are conducted to help students enhance their leadership
presence and ensure their all-round development.

Events, workshops and guest speakers: Students get a chance to connect and interact with
leading experts from various industries and become part of a large professional network.

Individual Education Plans (IEP): Each student receives an individual growth plan from their
mentor to help them make the most of their educational experience.

Live projects: Students participate in a sales fest to learn the 7 stages of sales as they
work on a buisness project to generate revenue and profit. They also learn how to develop
an entrepreneurial mindset by pitching their idea to a jury comprising industry experts.

PGP student society: The PGP student society, Aspirante, was born out of students’ desire
to contribute to ISH in a unique way and aims to enhance their academic-industry interface
through immersive projects.

Development beyond the classroom: ISH believes in the holistic development of its
students and teaches them how to maintain their physical and mental wellbeing in stressful
and challenging conditions.



Learning Journey

Pre-Programme Modules

3 weeks of pre-programme courses to ensure that students hit the ground running
when they begin the programme. These include the fundamentals of finance, an
introduction to data analytics (R and Python) including an advanced course in
Microsoft Excel.

Individual Education Plans (IEP)

These are conducted for each student with an aim to help them make the
most of an ISH education and reach their full potential.

Core Modules - 4 months on campus

The programme features classroom training by a renowned faculty of
academicians and researchers, along with panel discussions and networking
opportunities.

Specialisation - 4 months on campus

Students get to specialise in an area of their choice and fulfil their ambition
to earn a more specialised and senior role upon graduation.

Internship - 3 months

An internship is an essential component of the learning experience, allowing
students to apply theory to practice. It provides the necessary knowledge to
succeed in in the hospitality and services industry.

Global Pathways

Students have the option to further their professional expertise by pursuing
global degree pathways. They can articulate to Les Roches campuses in
Switzerland or Spain for an MBA or a Master’s degree, respectively.

Placement

Students have the opportunity to turn their internship into a full time job with
the same organisation. They also benefit from pre-placement offers from select
industry partners.

Programme Structure

This is a fast-track 11-month programme which prepares students to enter or return to the industry
with the right set of business and life skills, making them agile and professionally adept to take on the
challenges of a new-world economy.

During the first 4 months, students study the following core subjects across two modules.

Module 1 Module 2

• Executive presence • Business Communication
• Effective Leadership • Personal Growth and Development
• Service Design • Mastering Selling
• People Management: HR Perspective • Service Excellence
• Services Marketing • Service Operations
• Financial Management • Digital Marketing
• Entrepreneurship • Technology in Service Operations
• Data Analytics for Decision Making

In the next 4 months, students choose one of the following specialisation subjects:

• Hospitality Real Estate Finance
• Revenue Management and Data Analytics

The course will end with a 3-month internship, where students apply their learnings, skills and
knowledge in the real world with global organisation.

4 Months 4 Months 3 Months Global Degree
ISH Campus ISH Campus Curated Pathways / Job
Specialisation Internship
Core Placement
Management Module Les Roches
International
Modules Campuses





Specialised Module 1

Hospitality Real Estate Finance and Asset Management

The course introduces graduate learners with the fundamentals of hospitality real estate
finance and asset management, with the main focus on feasibility studies and valuation.
This specialised course equips students with the technicalities of feasibility studies,
including research and analytics. Students progress from performing a series of analysis to
conducting calculations and finally arriving at valuations and asset management models.

The course curriculum focuses On:
• Basics of real estate finance
• Hospitality research and analytics
• Feasibility studies
• Valuation techniques
• Asset management techniques
• Competitive, banchmarking, revenue, income and other analysis
• P&L projections

After completing this programme, students will be able to:
• Conduct feasibility studies for hospitality real estate projects
• Carry out research and related data analytics focussing on asset management
• Assess brand and asset valuation basis various factors including demand and
supply, competition, pricing and P&L projections
• Learn the techniques of valuations including DCF, NPV, capitalisation rate and
WACC

Students can pursue multiple careers in hospitality real estate finance and asset
management where they create value for organisations and contribute to growth and
development. With a wide range of opportunities in global hospitality and real estate
companies, students can choose to work with exciting hospitality assets including
consulting, hospitality brands, casinos, spa and wellness, golf courses and
mixed-use developments.

Specialised Module 2

Revenue Management and Data Analytics

The Revenue Management and Data Analytics course equips graduate learners with
relevant revenue management techniques to optimise profits in the hospitality and allied
business operations. It provides an in-depth training in the most significant revenue
management strategies. Along with data analytics and visualisation tools, this module
helps students work with relevant technology to tackle any challenge with ease.

The course curriculum focuses on:
• Profit Management Skills
• Advanced Revenue Management Skills
• Distribution and Inventory Management Skill
• Entrepreneurship and Leadership
• Research & Innovation
• Analytics for Decision Making

After completing this programme, students will be able to:
• Practically implement revenue management strategies
• Carry out data analytics and data visualisation using tools like MS Excel, R and
Tableau to gain insights
• Understand the business environment and essential strategies to
handle situations in this VUCA scenario for better decision making
• Create strategic and operational plans across the value chain

This specialisation enables students to pursue a career in revenue management
where they create strategies and increase revenue for their organisation. These jobs
are high in demand and open job opportunities with hotels, restaurants and resorts,
convention centres and wellness centres, shopping malls, real estate, events and
catering, aviation and consulting.



Benefit from a
curated internship

The PGP in Services Management provides students the opportunity to work
with global organisations and gain vital hands-on experience. The internship
helps them apply classroom learning to real life business situations, providing
the necessary knowledge to succeed in any service facing industry. Each
student gains strong professional skills, valuable connections and real-world
awareness.

At every step of the way, our faculty will help students tap into their fullest
potential by providing valuable feedback and mentorship. After studying core
subjects and specialising in an area of their choice, students have the chance
to master their skills through this internship and gain real life work experience.



ISH Centres of Excellence

The vision of ISH’s centres of excellence is to provide exemplary standards of
innovation, capacity building, path-defining learning and also to share best practices
and intelligence – for example by turning applied industry research into best practices.
These centres provide an ideal meeting ground for academia-industry interface. This
not only provides students with access to a holistic education – with opportunities to
research, innovate and network with industry leaders - but also allows faculty to tap
their creative juices beyond the classroom, leading to innovative solutions for industry
and society as a whole.

CENTRE FOR LIFE SKILLS

The Centre for Life Skills works for students’ holistic development and growth, and
helps them develop life skills including communication, critical thinking, poise,
and executive presence. The Centre for Life Skills engages with students prior
to them starting their programme, assesses them on certain life skills including
communication, poise, and executive presence and curates a growth plan for all
individuals. Mentors and coaches students in accordance with their Graduate Profile,
thereby readying them as young industry leaders.

CENTRE FOR CAREER DEVELOPMENT

The Centre for Career Development will draw on evidence-based innovation in the
context of global employment to take our students career trajectory to an aspirational
level. Internships provide our students with exposure to the industry, thus enhancing
their problem-solving skills and time management skills of meeting deliverables within
set parameters.

CENTRE FOR ENTREPRENEURSHIP

The Centre for Entrepreneurship is instrumental in fostering a culture of
entrepreneurship in all our students, enabling them to make the shift from the
classroom to industry realities. Students are guided through each step of setting up a
new business like, including incubation, investment & internationalization. In this age
of VUCA (volatility, uncertainty, complexity, and ambiguity) an entrepreneurial mindset
provides an edge to students to navigate ambiguity and uncertainty, solve problems
and make an impact. The Centre allows faculty can draw on the projects to further
research, and also collaborate with industry and policy makers to co-create knowledge
in innovation and entrepreneurship.

Graduate Profile

The Postgraduate Programme in Services Management is especially designed
to help students acquire the necessary life skills and gain an in-depth industry
knowledge that the workforce of the future requires. Our students develop a
deep understanding of changing consumer behaviour, enablement through
tech, as well as service design and excellence.

As the programme ends with an internship, students have the chance to prove
their professional acumen in an actual work environment. Upon graduation,
they:

• gain a range of transferrable skills
• become operationally competent
• are prepared for diverse roles
• can move from one service driven industry to another
• develop a service-oriented mindset
• acquire an entrapreneurial mindset
• gain necessary business and management skills
• enhance their interpersonal and professional skills





Career Landscape

An education from ISH is the first step towards an exciting, international career in
the services sector. The PGP is an industry recognised programme, and our highly
employable students possess the right combination of knowledge, experience,
transferrable skills and cultural sensitivity. We are dedicated to preparing students
for leadership positions in the world’s most admired companies. Our students are
equipped for employment in varied sectors and industries such as:

• Hospitality, Travel and Tourism
• Real Estate
• Financial Services
• Consulting
• Luxury and Retail
• Entrepreneurship and Start-ups

The ISH Industry Ecosystem

Eligibility Criteria

• A Bachelor’s degree in any subject from a university recognised by the University Grants
Commission of India or UGC.

• The Bachelor’s degree’s duration needs to be at least 3 years or an equivalent of (10+2+3
or 10+2+4).

• The candidate must secure an aggregate of at least 55% at the graduation level.
• To pursue an MBA at Les Roches, students must have prior work experience of minimum 2

years before starting the programme.

Programme fees

Programme fee Compulsory half-board Compulsory academic expenses
INR 7,50,000 INR 30,667
Option 1 PGP at ISH

Option 2 PGP at ISH INR 5,70,000 INR 30,667
MBA at Les Roches Switzerland CHF 18,270 CHF 3,400
CHF 5,600

Option 3 PGP at ISH INR 5,70,000 INR 30,667
Master’s at Les Roches Spain EUR 15,974 EUR 3,350
EUR 4,105

Please note the following regarding the fee structure:
• The above options do not include living expenses. There are various accommodation choices available when

studying at ISH or Les Roches. Please speak with the Admissions Team for details and costing.
• To confirm your enrolment at ISH, you are required to pay an acceptance fee of INR 1,25,000 which will then be

adjusted against your programme fee.
• The fees shown in the table above for the MBA or Master’s component of the Global Pathways - Options 2 and

3 - at Les Roches are shown as an indicative guideline only. The Swiss Franc (CHF) or Euro (EUR) fees indicate
the compulsory fees that would be payable by students if they were articulating to Europe in 2022. All Les Roches
fees are normally subject to an annual review. When selecting either Option 2 or Option 3, ISH students are
guaranteed to benefit from a 30% reduction of the tuition fees of the applicable Les Roches programme for the
intake in which they start at Les Roches and, as for all students, they will be required to pay the full compulsory
half-board and academic expenses in effect at the time of their study in Europe.
• The programme fee for PGP at India is inclusive of taxes.

Application Process

Our application process is simple, seamless and stress-free!
Visit our website, create an account on our Application Portal and follow these steps to
apply. Candidates can save their application progress anytime and come back to it later.

1. Submit your application

Once candidates become familiar with a course, we strongly recommend
that they apply early.

2. Meet us on campus

Candidates can meet us on campus for an aptitude test and an interview
with the Programme Director once their application is approved.

3. Final round of interviews

Candidates will then proceed to an interview with the Director of Career
Development, followed by a one-on-one with the Dean and Admissions Director.

4. Hear back from us
5.
After the interviews, we get back to candidates with an admissions decision.
Once accepted into the programme, they may secure their seat by clearing the
admissions fee.

Accommodation and deposits

Students requiring an accommodation will need to submit a deposit.

Programme Starts

September 2022

Faculty

Dr. Payal Kumar

Dean, Research & Management Studies
Professor, HR & OB

Dr. Payal is the Dean of Management Studies and Research at the
Indian School of Hospitality (ISH). Formerly Professor & Chair HR/OB
and Associate Dean, International Relations at BML Munjal University.

Payal is an award-winning academician and prolific writer. She has
published 12 books so far with international publishers such as
Springer and Emerald Publishers, apart from several research papers.
She is also the series editor of the Palgrave Studies in Leadership and
Followership, a 5-volume series with volume editors spanning USA,
Austria, Australia and India. As a thought leader, she is frequently
invited to write for media publications such as the Hindu and the
Economic Times.

Dr. Chirag Malik

Associate Professor - Marketing & Business Analytics

Dr. Chirag Malik (PhD., MBA., UGC-NET, B.Sc.) is Associate Professor
(Business Analytics) at Indian School of Hospitality (ISH), Gurgaon.
He has 21 years of work experience in industry and academics. His
current research areas are Recommendation Engine, Market Basket
Analysis, Text Mining, Revenue Management & Hospitality Analytics,
Environmentally Conscious Consumer Behaviour and Machine
Learning for Transforming Education. He is a member of Analytics
Society of India, IIM Bangalore.

He has published various research papers in Scopus, WOS and ABDC
indexed national and international journals of repute. He has also
presented papers in many national and international conferences

organised by reputed institutions, such as IIM Indore, IIM Lucknow,
IIM Ahmedabad, MDI Gurgaon, and IIT Roorkee. He has been session
chair of various technical sessions at international conferences held

at reputed institutions.

Dr. Amit Bagga

Financial Management for Service Operations

Dr. Amit Bagga is a qualified Chartered Accountant from the
Institute of Chartered Accountants of India and Cost Accountant
from the Institute of Cost and Works Accountants of India.

Additionally, he holds Ph.D. Degree from CCSUniversity and
Master’s in Commerce from the University of Delhi.
He is a Practicing Chartered Accountant, Financial Consultant,
Auditor & Valuation Analyst, Senior Partner at PPB& co. a CA firm,
Trainer with ICICI Securities.

Dr. Shivani Saluja

Assistant Professor - ICT

Dr. Shivani Saluja is a passionate and versatile academician with more
than nine years of experience in the field of Information Technology. She
holds a PhD (Cloud Computing), M.Tech (Information Technology) (Gold
Medalist) and a B.Tech (Computer Science & Engineering).

She has done extensive research in the field of cloud computing,
machine learning, cyber security and computer networks and has
worked with premier engineering institutions like IMSEC Ghaziabad,
ABES Ghaziabad and GD Goenka University Gurugram. She holds AWS
Certification for Solution Architect, IBM Certification for Business
Intelligence & Cloud Computing and Cyber Security Certification from IIT
Kanpur.

Dr. Shivani is a member of the Editorial board of Scopus Indexed Journal
and has worked as technical program committee member for several
International conferences. She has published two patents and over 15
research papers in international Journals and has also delivered talks on
Cloud Computing and Cyber Security in association with Hacker’s Meet.

Dr. Rakhi Singh

Facilitator - Entrepreneurship Essentials & Mindset

Dr. Rakhi Singh comes with over 25 years of multifaceted experience and
exposure in premier national universities and management institutes.
She holds a Ph.D. degree in the area of International Economics. Her
teaching expertise areas are Entrepreneurship Development, SME

Business Management, Family Business, Managerial Economics, Global
Macro Economy and Corporate Social Responsibility. Her research

interest lies in the area of International Business. She has published
many research papers in journals of national and international repute.
She has been actively involved in teaching and guiding undergraduate
and postgraduate students, training, institutional development, faculty

development workshops and mentoring.

Dr. Shikha Jain

Facilitator - Mastering Selling

Dr. Shikha Jain is an academician with a Doctor of Philosophy and
a master’s degree in Business Administration. She comes with an
enriching work experience of over 10 years in academics and industry.
Her last teaching role was with UKSIMSR, Mumbai where she had
been engaged in mentoring PGDM students. She has also published
and presented various research papers in national and international
conferences.

She is also a digital content creator and a blogger. She is a founding
member of Jomo One life- a company providing image consulting &
digital content creation services. She is passionate about learning and
sharing.

Dr. Ruma Bhateja

Facilitator- Effective Leadership

Ruma is a value driven result oriented professional with 19 years of multi-
industry experience. Currently she is the Co-founder of Knowledgetics
Research Pvt. Ltd - A Research and Analytics company that has
successfully executed more than 400 projects for clients across Europe,
North America and South Asia. She is also a writer and has a blog section
in Economic Times, Times of India and People Matters Global.

She has proven acumen of blending technology, research, and analytics
for delivering the right business outcome. She has exposure of working
with Global brands, Indian conglomerates, and Start-ups in the field of
Technology Implementation, Organizational Capability Building, Digital
Marketing, Entrepreneurship, Employer Branding, Digital Marketing, and
Strategic Management.

Harsimran Shergill

Director - Grooming and Life Skills

Harsimran has over 14+ years of experience as a Grooming &
personality expert. She is a graduate of the London School of
Makeup and Beauty. She has helped transform the look and

aesthetics of some of India’s largest corporations.

During her work with some of the country’s most iconic brands - Jet
Airways, Kingfisher Airlines, Taj Hotels – she has helped thousands

of individuals discover their own unique brand of beauty and
identity through the art of makeup and grooming.

Sumit Shandilya

Facilitator - Service Operations

Mr. Shandilya is an Analytics, Operations, Supply Chain and a Business
excellence professional. He has supported and mentored various
organization for activities related to implementation of Data Analytics,
Lean Six Sigma, IATF, SPC, MSA, Minitab etc. His clients are from both
service and as well as manufacturing sectors like Banks, E-commerce,
automobile, education, minerals and mining industries etc. At present,
he is associated as a C.E.O. with IIPE India and as a Director with Global
System Certifications.

He has been a recipient of numerous prestigious awards for his
contribution in Industry like Emerging CEO of the Year 2020 by TIMES
group & NEWS 18, India 500 CEO Award 2020 (Start-ups), Business Mint
40 under 40 influential leaders – Industry education, Young Personality
of the year 2020, Young leader of the year 2020 by American college of
Dubai, Young Leader of the year 2019, Best Guru Award 2019, Economic
Times Young Leader finalist 2017.

Deepak Sharma

Facilitator - Service Operations

Mr. Deepak Sharma is an erudite Professional Life Coach, Wellness
Coach, NLP, EC-LC-ODC (ICF), Hypnotherapist, HR & Career Consultant
with +20 Years of comprehensive global working experience with many
diversified organizations, individuals, parents and students.

He is a graduate from Delhi University, Post graduate from ICFAI
also holds multifarious global accreditations & certifications like
L&D Professional from Global Skill Development Council, Emotional
Intelligence from NASBA (USA), Psychology from Centre of Excellence
(UK), Exc. Leadership & Org. Development Coach from International
Association Of Professional Coaches Counselors & Therapists (USA).
He is also the founder & president of “Deeproserves” & “Yogalaya” which
offers four kinds of domain specific services like Wellness, Corporate,
Skill Development and Career.

Jerrald Jacob

Assistant Director - Communication & Student Experience

Jerrald Jacob is Assistant Director of Communication, Soft Skills
and Student Experience at Indian School of Hospitality. With over

11 years of training experience as a language & communication
expert, his skill lies in Language Proficiency, Presentation Skills,

Voice Coaching, Public Speaking & Soft Skills.

After completing Trainer’s certification from Glasgow, Scotland,
he has worked with some of the most iconic brands like IndiGo,
SpiceJet, NIIT and Interglobe Technologies. He was responsible

for all Inflight Announcements & Communication Training for
Pilots, Cabin crew & Ground Support Services in his previous
role. As a Voice Coach, he has lent his voice for several Digital &
E-Learning Modules. He is an Alumni of St. Columba’s School &

holds a bachelor’s degree in Commerce.

Anuradha Agnihotri

Faculty - Services and Digital Marketing

A multi-platform marketing specialist, Anuradha has over 16 years
of experience in leading transformational, cross-platform global
communications campaigns including over 7 years spearheading
CNN’s marketing communications outreach in India and South Asia.
With a proven track record in building brands and growing businesses,
Anuradha has served as a trusted marketing communications partner
to leading global brands, helping them own and shape their narratives
in a borderless and dynamic world. A credible and engaging educator,
Anuradha effectively motivates diverse student groups to attain
academic and professional excellence. She is the Marketing Faculty for
the postgraduate and undergraduate programmes at the Indian School
of Hospitality.

Sanchita Tuli

Director - Human Resources

An experienced hospitality professional with over 20 years of cross-
functional experience in the Hotel & Service industry, Sanchita has vast
exposure to Operations, Human Resource and L&D functions.

She has worked in varying capacities across local and international
brands including InterContinental Hotels Group, Accor Hotels, Marriott
Hotels, Great Places to Work (India), ITC Hotels, Taj hotels.

Through her expertise in training design, she demonstrates an
excellence in impacting the performance of human resources across
all levels, contrinuting to the reform, enhancement, & advancement of
organisational objectives. Sanchita is also a proud recipient of the Zee
Rajasthan News Women Empowerment Award 2016 for outstanding
contribution to Women Empowerment (Professional & Personal).

Rubal Rathi

Facilitator- Service Excellence

Rubal is a doctoral scholar at the School of Management, BML
Munjal University. Her broad area of research and interest is

luxury branding, marketing, luxury hospitality, and responsible
consumption. She is an active researcher and has published her

scholarly work in reputed academic journals like the Journal of
Brand Management.

Rubal has also contributed book chapters and op-eds in the luxury
area. She has presented her research at national and international
conferences of repute. Her work on service quality and customer
patronage has won the Best Paper Award (2021) at RCMIB, Dhaka.

She serves as a reviewer for marketing journals like International
Journal of Contemporary Hospitality Management and Journal of
Brand Management. Post her MBA from BMU, and before starting
her journey as a researcher, she had a brief stint at the corporate

banking division of Axis Bank Ltd.



Contact Us Indian School of Hospitality
INXT City Centre, Sector-83, Gurugram - 122004
Find out more about our programmes, unique Delhi NCR
approach to hospitality education, or just get to
know us better at: @indianschoolofhospitality
web: www.ish.edu.in
email: [email protected]