Goodwill & Me - Summer 2018 Newsletter

GOODWILL ME
A publication of Goodwill Industries® of San Diego County • Summer 2018

Via Segundo Guiding Janet: SPUCaMtahMrweEaeRyr s2018 1
Outlet Principles Overcoming Doubt

"It doesn't matter if you have a limitation...
you can do everything you want to do!"

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Janet

Dedicate yourself to overcoming doubt.

At Goodwill San Diego, we strive to improve how to read or write and was worried she would
the employability of our ambassadors. We want mess up. Goodwill helped Janet overcome these
them to have every opportunity to reach their goals fears by creating a chart with pictures of all possible
and to succeed. We want to share Janet’s journey donations and how to mark them on the receipt.
with you and hope that it inspires you to reach for After memorizing the chart, her fears were gone
your dreams. and her confidence was sky high. This motivated
her to work even harder and prove that she could
At 15, Janet began taking on many overcome a lifetime of doubt.
responsibilities: cooking, cleaning, taking care of her
older sister who has a disability, her younger sister In January of 2018, Janet’s hard work was
and niece. Janet enjoys making a contribution and recognized when she became Lake Murray’s
thinks of herself as a hard working person. newest Senior Processor! She was worried
about leading her team to success. Her support
After working for four years as a Teacher's system provided plenty of motivation and she knew
Assistant, Janet joined Goodwill San Diego as a from past experience that she could overcome any
participant of the Supported Employment obstacle. She was ready to take on her new role.
group at the Lake Murray Retail Store. Without
transportation, Janet would take buses, the Today, Janet continues to thrive. She is
trolley and even walk from Spring Valley to be at work completing her production paperwork and
each day. For two years, Janet excelled as a Textile issuing donation receipts. She has learned to assist
Hanger and Tagger with the group. She learned incoming trucks, track incoming and outgoing bins,
social skills, how to be a team player, and how to complete end of day allocation, and will soon be
communicate more effectively. completing supply orders.

In October 2016, Janet achieved her Janet is a perfect example of a motivated
goal and transitioned into Individual Placement. person, who will stop at nothing to give her family
She landed a job as a Processor. She was very the best life possible. Janet is a role model to
excited to begin her new role but she was also afraid. everyone who struggles with doubt and proves
Her main fear was completing production paperwork that you can accomplish any thing through
and filling out donation receipts. She did not know dedication and perseverance.

SUMMER 2018 3

SOLAR

As an organization that believes recycling is good for the environment and that thinks our resources should be
protected, we have decided to move forward with implementing the use of solar power at the following locations:
Otay Mesa Outlet, San Ysidro Outlet, Chula Vista Retail Store, City Heights Retail Store and the San Ysidro
Retail Store. Installations began in June and should be finished by the end of October.

A solar panel is designed to absorb the sun’s rays as a source of energy for
creating electricity. Once the panels are installed and have begun to collect energy, the
electricity used at our solar installed locations will be provided by solar energy. This is incredibly
exciting! Even though our buildings are not net zero because they were built before many of
the energy efficient products were available, using solar energy is one of the most important
aspects of a net zero building because it leaves a significantly smaller carbon footprint. We
should continue to conserve energy whenever possible, turn off lights when you are no longer
using them, don’t run water needlessly, recycle bottles, cans, paper and anything else that is
labelled with a recyclable imprint.

Together we can preserve our planet for future generations.

MONTHLY "ROUND UP!" WINNERS!

JANUARY FEBRUARY MARCH
Virginia - La Jolla Soleen - Santee Cristina - Santee

APRIL MAY JUNE
Janice - Alpine Cat - Rancho Bernardo Ann - Kearny Mesa

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New Via Segundo Outlet

If you haven’t had a chance to visit our new San Ysidro Outlet, you should stop in soon. The new facility opened
in May and is located at 2383 Via Segundo in San Ysidro. The property has two buildings on it; one is our new
Outlet and the other is our textile Distribution Center. The new outlet has a sales floor of 16,261 square feet, it is
3 times larger than the old one. The indoor sorting area is more than 5,000 square feet! Lots of room for more
product and more people. The Distribution Center is a centralized textile processing facility. Its purpose is to
prepare and provide product to our 24 San Diego Retail Stores.

“The new space has many features geared toward safety and convenience,”
shared Jacky Brown, Vice President of Retail.

“Our customers really enjoy shopping here. They have plenty of room to
sort through product before purchasing.”

The new Outlet floor plan was created to provide improved product movement and an efficient handling area.
The goal is to decrease costs and increase product flow.
When the new site was selected, a lot of thought was given to improving economic viability to the surrounding
community. We have been a part of the San Ysidro community for 20 years and we want to make a positive
impact.
This project was partially funded through participation in a government program called New Market Tax
Credits (NMTC). The NMTC program was created to assist in funding projects that will improve the value of their
community.

SUMMER 2018 5

Core Values

CREDIBILITY • CREATIVITY • COLLABORATION

Our Guiding Principles

We are committed to providing exceptional customer service to all of our customers.

• We will greet all ambassadors and seek to work collaboratively with them, resolving

conflicts as they arise.

• We will greet donors and shoppers within 10 seconds and thank them for shopping

and/or donating when they leave.

We are committed to a clean, safe, efficient and productive facility.

• If you have a pile, you have a problem! We will quickly eliminate piles of product

and any other logs that inhibit the flow of goods or ambassador safety.

• Items are to be moved, not stored. Totes, Z Racks, bins, carts and other equipment

are for the ease of moving product.

We are committed to increasing the number of donors and donation value.

• Something good happens when we touch a donation! When we touch a

donation it is to move it quickly down the river to the sales floor. All furniture and

loose and large is processed first.

• Don't fall in love with your donations! We will rotate product on the sales floor weekly.

We are committed to increasing the margin for our mission.
• We will keep the inventory on the sales floor Fresh and Full.

• From the door to the floor in 24! We will process all donations within 24 hours of arrival.

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We share a lot of exciting news on our social media platforms. Please follow and
connect with us! Possibly see yourself, your co-workers or your location online.
Stay current on our job openings, pop-up shops, donation drives and other events.

Remember to share with your friends.

Facebook
Goodwill Industries of San Diego County
Twitter
@sdgoodwill
LinkedIn
Goodwill Industries of San Diego County
Instagram
@goodwillsandiego

Tag @goodwillsandiego for a chance to be
featured on our Instagram page!

SSUUMMMMEERR 22001188 77

New Tri-City Retail Store

On June 7, we opened our newest Retail Store at 3841 Plaza Drive, Suite B in Oceanside. The new store has
6,000 square feet of space with 2,500 square feet dedicated to processing. The larger processing space is
needed to tag, hang and organize apparel by size, color and category. It will also be used to accept furniture
and electronic donations. In the past, this location was only able to accept a small amount of furniture and no
electronic donations. The store’s additional retail space will be used to display furniture and electronics and
a greater amount of clothing and housewares. This location is excited to have four point of sale terminals
(one more than before) for faster checkout and an opportunity to provide exceptional customer service.
Goodwill believes that thrifting should be a fun experience that has the valuable fringe benefit of being
socially responsible. Goodwill customers contribute to the well-being of our planet by reusing product that still has
comfort, style and use. The best part about shopping at Goodwill is giving back to your community.
Approximately, 98% of the revenue generated at our Retail Stores, Bookstores and After Market facilities, goes
back into our community programs. We do our best to maximize each and every donation.

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IMPROVING EMPLOYABILITY

At Goodwill San Diego we believe that everyone deserves the opportunity to pursue their dream job.
How many times have we heard the expression, “Do what you love, and you’ll never work another day in your
life?" Providing the opportunity for meaningful work and free workshops that improve the employability of our
ambassadors is a priority for us. Over the course of our lives, we spend a minimum of 86,400 hours at work.
We want that time to be filled with purpose and hopefully happiness too. We want to build camaraderie and
opportunity for growth.

Our free workshops are available to the San Diego community and they include the following:
Hiring Event Preparation Workshop
Every Monday from 9 am to 10 am. Come in and get prepared for a Hiring Event. Our career advisors will
provide interview coaching, résumé review and other helpful tips. As a bonus, you will also receive interview
priority at any Goodwill affiliated Hiring Event.

Communications Basics
Every other Wednesday from 9 am to 10 am (July 11, 25, August 8, 22 and September 5 and 19). Come and
learn about effective Communication. Learn how to speak clearly and get the response you want. Employers
have told us they are looking for job seekers with great communication skills.

Conflict Management
Every other Wednesday from 9 am to 10 am (July 18, Aug 1, 15 and 29, September 12 and 26). Conflict is
inevitable, having the right tools to work through it makes it less painful and more productive. Learn these skills
and become a role model.

Résumé Workshop
Every Friday from 9 am to 11 am. This workshop is designed to help you create a professional résumé that will
get results. Set yourself apart with a résumé that is easy to read, highlights your skills and gets attention.

Computer Basics
Wednesday, August 1 and Wednesday, September 5 from 10:15 am to 12:15 pm. Stop in and have your comput-
er skills assessed, find out where you need to improve and then work at your own pace to hone your computer
knowledge. Computer skills are valued by every employer and will help you get a job or move up in your job.

SUMMER 2018 9

CAREER
PATHWAY
STEPS

As part of our mission of improving employability, our Learning and Development Department is helping our
Ambassadors improve their skills and prepare to obtain their career goals either inside or outside of Goodwill.
The Career Pathways Program provides training and leadership development opportunities for Ambassadors at
every level. This program makes sure that Ambassadors know what is needed to move to the next level or secure
a desired position when it becomes available. Although the program does not promise a position to anyone, it
improves the Ambassadors chances significantly. The program also improves our bench strength and makes us
a stronger organization.
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N AME NEW POSITION

Giffin, Toni President and CEO
Brown, Jacky Vice President of Retail
Guizar, Marco Vice President of Operations
Parkinson, Fabia Vice President of Human Services
Wardlow, David Vice President of Finance
Alabbasi, Asmaa
Andrade, Valeria Supervisor
Angelino, Junior Salesperson II
Apodaca, Samantha Keyholder
Arce, Jorge Processing Worker III Keyholder
Barragan, Gabriel EVS Tech I - Individual Placement
Boland, Kelly Transportation Supervisor
Cantrell, Patricia Processing Worker I
Chancellor, John Retail Operations Coordinator 
Chavolla, Alejandra Fulfillment Clerk III PROMOTIONS: January - June 2018
Clatterbuck, Christopher Processing Worker I 
Constantino, Ricardo Computer Tech
DeAnnuntis, Janice Security Officer I
Demo, Mariano Sales Person II
Diaz, Jesse Truck Helper II
Eca, Zani Bookstore Manager
Estrada, Janet Donation Center Attendant II/Float
Fulgencio, Karl Processing Worker II
Gauker, Robert Computer Technincian
Gonzalez, Lorna Truck Driver I 
Gray, Rita Salesperson III - Keyholder
Gutierrez, Salvador Salesperson II
Hendley, Brent Bookseller II - Keyholder
Hierro, Edna Donation Center Attendant I
Horne, Latisha Supervisor
Horner, Mariel Processing Worker I
Huerta, Miguel Supervisor
Ibarra, Brenda Individual Placement
James, Michelle Retail Administration Specialist
Jost, Rose Processing Worker II
Lopez, Savannah Job Developer I 
Mahroussa, Nahed L&D Instructor I
Mcadoo, Caleb Supervisor
Mckee, Lauren Keyholder
Mckenzie, Michael Supervisor
Miller, Jared Warehouse Processor II
Montoya, Luis Bookstore Assistant Manager
Ofomi, Endurance Donation Center Attendant II - Float
Olivas, Mandy Job Coach I
Parada, Christina Bookstore Support Manager
Perez, Germain Sales Person II
Pierce, Deandre Processor III
Puckett, Leah Truck Driver II
Quaid, Randi  Executive Assistant to CEO/Compliance Manager
Radzick, Chelsea Store Manager
Ramos, Jose Bookseller II - Keyholder
Reyes, Johanna Processing Worker II
Reynoso, Jesus Processor II 
Ruiz, Nicole Truck Helper II
Salgado, Randy Salesperson II
Sebastian, Lisa Job Coach I
Serrano, Flor Assistant Manager
Silver, Curt Supervisor
Singleton, William Donation Center Attendant II
Soehl, Cooper Supervisor
Sosa Maciel, Armando Bookstore Assistant Manager
Thomas, Julius Processor II
Torres, Jacqueline Assistant Manager
Vargas Oviedo, Esmeralda Salesperson III
Vinzon, Craig Assistant Manager
Wipff, Lisa Warehouse Procesor II
Woodard, Karen Processing Worker II
Bookseller
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Congratulations to the following Ambassadors for their Anniversaries with Goodwill!! We appreciate
your hard work and dedication!

Pictured left to right: Maria - 25 years, Mary Catherine - 25 years, Toni, Henry - 30 years, Mary - 25 years
Goodwill & Me provides readers with stories of the events, activities, and people who support the mission of

Goodwill Industries of San Diego County.
We are pleased to provide you with this information and hope you share our publication with others.

3663 Rosecrans Street • San Diego, California 92110
(619) 225-2200 • [email protected]

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