Welcome

Front Office




Results / NEWS










September 2019

Guest Experience Targets 2019













OSAT : 79.75%
Member Recognition : 89.86%

IHG Enrollment : 2,685 ( see monthly targets below)

Jan- Target 178 Actual 202 +24

Feb- Target 208 Actual 190 -18
March- Target 220 Actual 227 +7

April- Target 245 Actual 218 +27

May- Target 257 Actual 125 -132

June- Taget199 Actual 248 +49
July – Target 193 Actual 205 + 12

Aug- Target 234 Actual 206 - 28

Sep- Target 250 Actual 347 + 97 (official confirmation on 20 of Oct)
th
Oct- Target 241

Nov- Target 242

Dec- Target 218

Top Up-sellers September 2019










































rd
st
1 Marie 1 (2) Yasin 3 Ali
st
Revenue Generated Revenue Generated Revenue Generated
OMR 955.00 OMR 955.00 OMR 690.00

TSA Up-selling Sept


2019




















TSA Up-selling April 2019

TSA Up-selling


September Colleagues



Dashboard

Heartbeat Guest Love / Member



Recognition results September 2019


(The highest monthly score till date

TOP IHG Rewards Club Enrollers



September 2019




























Ahmed
61 qualified
enrollments Yasin Marie
(1) 43 qualified 42 qualified
enrollments enrollments
(2) (3)

Enrollment Targets 2019



Winning Metric












Ambassador Target 2019:
IHG Rewards Club Enrollments (towards brilliant basic)

2019: (renewals only)

(towards Winning Ways metrics) Target (Brilliant Basics): 228
(with QE email and on qualifying rate)
Target: 2,685 enrollments
enrollments Target (incentive): 228

YTD: 606 enrollments

MTD: 227 ( March) YTD: 51
Monthly target: 224 MTD: 7

enrollments Monthly target: 19
enrollments

TOP IHG Ambassador Enroller



September 2019
































Ali
Ibrahim Marie 2 Enrollment
4 Enrollments 3 Enrollment

Limousine Revenue



August 2019


















MTD :OMR 1,995



Airport pick up/Drop off : 1995

Business Trips: -



YTD: OMR 12,017

Accelerate Promotion



( MAKE EVERY STAY COUNT)






Last-minute holidays with family, extra
time by the pool, wandering around a
new city—making time for these big little
moments is easier than you think.
Accelerate helps you experience more
of life and earn bonus points with
customized offers. Sign up and stay at
IHG® hotels around the world between 1 The target
September and 31 December, and enjoy is 30 Accelerate registration
more of those memorable moments that
matter most.

Giving for Good month

Colleagues Birthday Celebrations

F&B Promotions

Recreation Promotion

Audits 2019

















Mystery Shopper

( Club Floor)

❖ Will have two waves ( 2 visits) last quarter



LRA Quality Audit

❖ Full Hotel

Be ready and continue to filter all the reservation, we need to pass the audits
without fail.

In the know “October 2109”

In the know – Museum of Illusions.


Grand Mall