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Published by Suhail.1199, 2019-07-15 03:51:23

Fo Results June-19 - new 01_Neat

FO Results/ NEWS


Guest Experience Targets 2019

OSAT : 79.75%
Member Recognition : 89.86%

IHG Enrollment : 2,685 ( see monthly targets below)

Jan- Target 178 Actual 202 +24

Feb- Target 208 Actual 190 -18
March- Target 220 Actual 227 +7

April- Target 245 Actual 218 +27

May- Target 257 Actual 125 -132

June- Taget199
July – Target 193

Aug- Target 234

Sep- Target 250
Oct- Target 241

Nov- Target 242

Dec- Target 218

Top Up-sellers June 2019

1 Ahmed 2nd Andrea 3 Sarah
Revenue Generated Revenue Generated Revenue Generated
OMR 535.00 OMR 530.00 OMR 335.00

TSA Up-selling June


TSA Up-selling April 2019

TSA Up-selling June


Guest Love / Member Recognition

results June


TOP IHG Rewards Club Enroller

May , June results will be out mid


Ahmed Sarah Marie

Enrollment Targets 2019

Winning Metric

Ambassador Target 2019:
IHG Rewards Club Enrollments (towards brilliant basic)

2019: (renewals only)

(towards Winning Ways metrics) Target (Brilliant Basics): 228
(with QE email and on qualifying rate)
Target: 2,685 enrollments
enrollments Target (incentive): 228

YTD: 606 enrollments

MTD: 227 ( March) YTD: 51
Monthly target: 224 MTD: 7

enrollments Monthly target: 19

TOP IHG Ambassador Enroller

June 2019

Ahmed Marie
2 Enrollments 2 Enrollments

Limousine Revenue

June 2019

MTD :OMR 778.00

Airport pick up/Drop off : 778.00

Business Trips: -

YTD: OMR 8,642

Accelerate Promotion


the IHG Accelerate 2019
promotion is valid for stays
between May 1 and August The target
31, 2019.
is 30 Accelerate registration

Service Week celebration

Source: The Peninsula Qatar

Service Week celebration

Source: The Peninsula Qatar

Tayyib’s Farewell

F&B Promotions

Recreation Promotion

Audits 2019

Mystery Shopper

( Club Floor)

 Will have two waves ( 2 visits ) immediately after Ramadan

LRA Quality Audit

 Full Hotel

Be ready and continue to filter all the reservation, we need to pass the audits
without fail.

In the know “April 2109”

Oman Aquarium . Mall of Muscat.


 The project, based on Omani sailor Ahmad bin
Majid’s Voyage of Discovery, will have sharks,
octopus, turtles, and penguins on display.” “There
is a lot of passion that has gone into the project
and it is based on a very local Omani story. This is
a live ecosystem which will be developed over a
period of time,” he said.

 In total, there are 80 employees and majority of
them are working behind the scenes, he added.
Water was sourced from the sea and it took 65
tankers to fill up the aquarium. The entire amount
of water will be phased out during the course of a

 Ticket prices start from RO8.5 for an adult and
RO6.5 for a child with some separate packages
for families. Located at the third floor of Mall of
Muscat at a total area of 5,500sqm, the Alpine-
style snow park will be the first generation of real
and indoor amusement parks with many family
rides, attractions and facilities.

 Opening Hours: Saturday – Wednesday
10:00 am-10:00pm

 Thursday – Friday 10:00am -12:00 am

 Last time of Entry : Weekday 9:30pm Weekend

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