d4bad2b6-d351-4748-b475-a3f05ff54b70.pdf

Front Office




Results / NEWS










August 2019

Guest Experience Targets 2019













OSAT : 79.75%
Member Recognition : 89.86%

IHG Enrollment : 2,685 ( see monthly targets below)

Jan- Target 178 Actual 202 +24

Feb- Target 208 Actual 190 -18
March- Target 220 Actual 227 +7

April- Target 245 Actual 218 +27

May- Target 257 ctual 125 -132

June- Taget199 Actual 248 +49
July – Target 193 Actual 205 + 12

Aug- Target 234

Sep- Target 250
Oct- Target 241

Nov- Target 242

Dec- Target 218

Top Up-sellers August 2019










































rd
st
1 Andrea 2 nd Jemnah 3 Ibrahim
Revenue Generated Revenue Generated Revenue Generated

OMR 600.00 OMR 520.00 OMR 455.00

TSA Up-selling August


2019




















TSA Up-selling April 2019

TSA Up-selling August


Colleagues Dashboard

Heartbeat Guest Love / Member



Recognition results August 2019

TOP IHG Rewards Club Enrollers



August 2019 ( July )
































Julie Sarah
34 qualified 39 qualified Marie
enrollments enrollments 28 qualified
(2) (1) enrollments
(3)

Enrollment Targets 2019



Winning Metric












Ambassador Target 2019:
IHG Rewards Club Enrollments (towards brilliant basic)

2019: (renewals only)

(towards Winning Ways metrics) Target (Brilliant Basics): 228
(with QE email and on qualifying rate)
Target: 2,685 enrollments
enrollments Target (incentive): 228

YTD: 606 enrollments

MTD: 227 ( March) YTD: 51
Monthly target: 224 MTD: 7

enrollments Monthly target: 19
enrollments

TOP IHG Ambassador Enroller



August 2019




















Ibrahim
1 Enrollment
Ali
1 Enrollment







Marie
2 Enrollments






Sarah Ahmed
1 Enrollment 1 Enrollment

Limousine Revenue



August 2019


















MTD :OMR 544.00



Airport pick up/Drop off : 544.00

Business Trips: -



YTD: OMR 1,380.00

Accelerate Promotion



( MAKE EVERY STAY COUNT)






Last-minute holidays with family, extra
time by the pool, wandering around a
new city—making time for these big little
moments is easier than you think.
Accelerate helps you experience more
of life and earn bonus points with
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IHG® hotels around the world between 1 The target
September and 31 December, and enjoy
more of those memorable moments that is 30 Accelerate registration
matter most.

Welcome to our new Area General Manager


Anna-Marie Dowling

Colleagues Birthday Celebrations

F&B Promotions

Recreation Promotion

Audits 2019

















Mystery Shopper

( Club Floor)

Will have two waves ( 2 visits) after Eid.



LRA Quality Audit

Full Hotel

Be ready and continue to filter all the reservation, we need to pass the audits
without fail.

In the know “July 2109”

In the know - Children's Museum










The Oman Children's Museum is a children's science museum,
located near Qurum Nature Park off Sultan Qaboos Street in a
white-domed building in Muscat, Oman.

The museum was established by the Ministry of National
Heritage and Culture and opened on November 17, 1990 by
Sultan Qaboos bin Said al Said on the 20th National Day
celebration in Oman. The museum has 45 exhibits and two
2
demonstrations and comprises 10,000 square feet (930 m ). It
was the first science museum in Oman and is visited by
around 50,000 visitors annually. The museum is currently run by
[
a former school teacher, Samirah Ahmed al Raisi, who has run
the museum for over six years.
The museum addresses the scientific ways of human life and
the exhibition section is divided into three parts; The Human
life, Physics and observation which investigates the
progression of science through the ages. [
The museum has many hands-on displays. These include
experiences of a fake electric shock, trigger a lightning bolt,
launching a hot air balloon, photographing your own
shadow, and sending message through a whisper dish. There
[
is also a display named "Eye Spy", which is series of perception
panels with illusions designed to offer some insight into how
your eyes and brain see things differently. [2]

Opening hour 08:00- 13:30 except Fridays