Fo Results July -19 - latest_Neat

Front Office




Results / NEWS










July 2019

Guest Experience Targets 2019













OSAT : 79.75%
Member Recognition : 89.86%

IHG Enrollment : 2,685 ( see monthly targets below)

Jan- Target 178 Actual 202 +24

Feb- Target 208 Actual 190 -18
March- Target 220 Actual 227 +7

April- Target 245 Actual 218 +27

May- Target 257 Actual 125 -132

June- Taget199 Actual 249 +50
July – Target 199 Actual 205 +6

Aug- Target 234

Sep- Target 250
Oct- Target 241

Nov- Target 242

Dec- Target 218

Top Up-sellers July 2019










































rd
1 st Marie 2nd Ibrahim 3 Ibrahim
Revenue Generated Revenue Generated Revenue Generated

OMR 510.00 OMR 500.00 OMR 455.00

TSA Up-selling July


2019




















TSA Up-selling April 2019

TSA Up-selling July


Colleagues Dashboard

Heartbeat Guest Love / Member



Recognition results JULY 2019

TOP IHG Rewards Club Enrollers



June 2019 ( July not yet confirmed)


































Ahmed Tayyib Yasin
47 qualified 44 qualified 35 qualifies
members members members

Enrollment Targets 2019



Winning Metric












Ambassador Target 2019:
IHG Rewards Club Enrollments (towards brilliant basic)

2019: (renewals only)

(towards Winning Ways metrics) Target (Brilliant Basics): 228
(with QE email and on qualifying rate)
Target: 2,685 enrollments
enrollments Target (incentive): 228

YTD: 606 enrollments

MTD: 227 ( March) YTD: 51
Monthly target: 224 MTD: 7

enrollments Monthly target: 19
enrollments

TOP IHG Ambassador Enroller



June 2019


















Jemnah
1 Enrollment







Marie
2 Enrollments












Ibrahim Julie
1 Enrollment 1 Enrollment

Limousine Revenue



June 2019


















MTD :OMR 836.00



Airport pick up/Drop off : 836.00

Business Trips: -



YTD: OMR 9.478

Accelerate Promotion



( MAKE EVERY STAY COUNT)





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time by the pool, wandering around a
new city—making time for these big little
moments is easier than you think.
Accelerate helps you experience more
of life and earn bonus points with The target
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July and 31 October, and enjoy more of s
those memorable moments that matter
most.

rd
3 Annual General meeting

( Concierge Group) Les Clefs d’or

Colleagues Birthday Celebrations

F&B Promotions

Recreation Promotion

Audits 2019

















Mystery Shopper

( Club Floor)

 Will have two waves ( 2 visits) after Eid.



LRA Quality Audit

 Full Hotel

Be ready and continue to filter all the reservation, we need to pass the audits
without fail.

In the know “July 2109”

In the know










Standing next to Muscat’s iconic fortresses of Jalali and Mirani,
the old Muscat Wall and Al Alam Palace, the National Museum
seeks to highlight Oman’s history and culture under one roof for
the first time although, on the outside, it is a state of the art
building.
A stone flint believed to be two million years old — the oldest
man made object found in Oman and the first throne of Sultan
Qaboos Bin Saeed when took the reins in 1970 along with more
than 6,000 artifacts are among the main attractions at the
museum. The museum boasts a built-up area of 13,700 square
meters of which an area of 4,000 square meters is dedicated to
14 fixed display halls, including The Land and the People,
Maritime History, Arms and Armour, Civilization in the Making,
Aflaj, Currency, Timeline, Prehistory and Ancient History: Bat, Al
Khutm and Al Ayn; Prehistory and Ancient History: Land of
Frankincense; Prehistory and Ancient History, Splendors of Islam,
Oman and the World, the Renaissance, Intangible Heritage.
Armed Forces Museum
The museum is located at Fort Al Falaj House in Ruwi region in the
Governorate of Muscat.
The museum accommodates weapons, clothing, instruments,
and other defense systems that display both visually and audibly
the development of the Omani armed forces throughout history.
Tel : 24312655
Timings: Sunday-Thursday: 8AM – 5:30 PM Friday :2 pm-5pm
Fees
OMR 5:00 Oman residents 2:00 Rials Locals 1:00 Rial