IMS656 GROUP PROJECT

IMS656|IM2456ST2 WEDNESDAY, 13 JULY

GROUP1

MANAGEMENT OF INFORMATION SYSTEM SEMESTER 6

GROUP1/ST2

UNIVERSITI TEKNOLOGI MARA (UiTM) PUNCAK PERDANA
FACULTY OF INFORMATION MANAGEMENT

IM245 BACHELOR OF INFORMATION SCIENCE (HONS) INFORMATION SYSTEM





IMS656 MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT

GROUP ASSIGNMENT
"ORGANIZATION AND INFORMATION SYSTEM

PREPARED BY
NURUL ATIKA BINTI ALHAMRI

(2019230706)
SITI ZULAIKHA BINTI ZOLKIPLI

(2019643518)
SUPRIWATI BINTI SAMSUDDIN

(2019219432)

PREPARED FOR:
MADAM YANTYRAHAYU BINTI RAMBLI

SUBMISSION DATE
13 JULY 2022

TABLE OF CONTENTS

Organization And Information System

TOPIC 01

Editor's Note 02
Introduction
Organization Detail 06
Malaysia Public and Private
Multinational Organization NEXT
System to Manage Personal
on Organization 22
System to Manage Information 26
System on Organization 28
31
System to Manage Computer
Network on Organization

System to Manage Database on
Organization

IT/IS Customer Support Service 33
on Organization 35
37
IT/IS Manual on Organization 40

Issues and Challenging of IT/IS
in The Organization

Recommendation and
Suggestion

Alhamdulillah and thanks to Allah s.w.t for giving us this opportunity to complete the assignment given

for us based on the requirement from the learning process.
As a student we would like to express my appreciate to our dear lecture, Madam Yanty Rahayu Binti
Rambli who deliver his lectured clear for me and others classmate. His lectured give us a guide to
understanding the needed and propose doing this assignment. Without constant guiding and
supervision from him it will be difficult for me to finished the assignment well.

Beside of that, we would like to say thank you for both of my
parent. Their willingness and supported me during the hard
time in my life, help me stay focussed to continue my study on
Universiti Teknologi Mara (UiTM) campus Puncak Perdana.
Last but not least, we would love to express my sincerely thank
you toward our classmate, IMS2456ST2 who always give a
thoughtful idea for finishing this assignment. Without their
helping, we cannot finish this assignment.
Thank you,

Yanty Rahayu Binti Rambli
Senior Advisor

GROUP 1|ST2

INTRODUCTION ABOUT THIS
EBOOK

Different social and physical settings within organizations have
a significant impact on how they are structured. Organizations
can better react to their external environments, from which they
draw resources and to which they export goods and services,
with the use of information technology. Information systems are
important instruments for scanning the environment, assisting
managers in finding external developments that can call for an
organizational response. Every organization is composed of
unique routines and behavior, which when combined form a
business process. The company firm is made up of a number of
business processes. To reach high levels of organizational
performance, new information system applications require that
individual routines and business processes alter. Information
systems technologies now play a bigger and bigger part in
determining how people behave in both the public and private
sectors.

Page 01

CHAPTER 1

"Organization Detail"

Page 02

MAYBANK

TNB

Tenaga Nasional Berhad Malayan Banking Berhad
No. 129, Jalan Bangsar, 59200 Kuala Menara Maybank
Lumpur 100 Jalan Tun Perak
50050 Kuala Lumpur
Website: https://www.tnb.com.my Malaysia.
Tel: +603 2296 5566
Email: +603 2283 3686 Website:
https://www.maybank2u.com.my/home/m
2u/common/login.do
Tel: 03 2070 8833
Email: [email protected]

Page 03

MOSTI
AXIATA

Axiata Tower, Ministry of Science, Technology &
9 Jalan Stesen Sentral 5, Kuala Lumpur Innovation (MOSTI)
Sentral 50470 Kuala Lumpur Malaysia. Floors 1-7, Block C4 & C5, Complex C,
Federal Government Administrative Centre
Website: 62662 Putrajaya, MALAYSIA
https://axiata.com/corporate/board-of-
directors/3/ Website: https://www.mosti.gov.my/en/peta-
Tel: 03-22638888 halaman/
Fax: 03 - 22638822 Tel: (603) 8000 8000 (MyGCC)
Email: enquiry[at]mosti.gov.my

Page 04

SSM

LHDN

Ibu Pejabat Lembaga Hasil Dalam Negeri MENARA SSM@SENTRAL
Malaysia, No 7, Jalan Stesen Sentral 5
Menara Hasil, Persiaran Rimba Permai,Cyber 8, Kuala Lumpur Sentral
63000 Cyberjaya Selangor. 50623 Kuala Lumpur.

Website: https://www.hasil.gov.my/en/ Website:
Tel: 03-8911 1000 https://www.ssm.com.my/Pages/Home.aspx
Tel: 03-7721 4000
​E-mail : enquiry[at]ssm.com.my

Page 05

CHAPTER 2

"Malaysia Public and Private
Multinational Organization"

Page 06

PRIVATE ORGANIZATION

Page 07

IMS656 13 July 2022

TMNABLAYSIA

TENAGA NASIONAL BERHAD

By Nurul Atika Alhamri TNB customers are connected with power from
hydroelectric and thermal plants through a
The Generation Division, one of network system made up of transmission lines,
TNB's core business divisions, is in substations and distribution lines. It is via this
charge of developing, operating, and reliable system that TNB supplies electricity to
maintaining TNB's portfolio of customers consistently and continuously, as well as
power generating units. ensuring a balance between demand and supply at
The Generation Division operates all times
one IPP in Pakistan and has thermal
generation assets and major hydro- TNB’s Generation Division has adopted and
generation schemes in Peninsula practising the World Class Occupational Safety &
Malaysia. Health (OSH) policy with the implementation of the
Dedicated to increase efficiency, TNB Safety & Excellence Management Systems
business operation and generation (SEMS).
technologies which is consist with
reasonable tariff.


July Edition | 2023 Page 08

ORGANIZATION
CHART

TNB’S GENERATION DIVISION HAS ADOPTED AND
PRACTISING THE WORLD CLASS OCCUPATIONAL SAFETY &
HEALTH (OSH) POLICY WITH THE IMPLEMENTATION OF
THE TNB SAFETY & EXCELLENCE MANAGEMENT SYSTEMS
(SEMS).

·The Power Plant Services
·Manjung Coal-Fired Power Station Process 1
·Manjung Coal-Fired Power Station Process 2
·Thermal Power Stations 1




Page 09

IMS656 13 July 2022

MAYBANK

MALAYAN BANKING BERHAD

By Siti Zulaikha

Malayan Banking Berhad (doing It's range of services includes commercial banking,
enterprise as Maybank) is a investment banking, stockbroking, insurance and
Malaysian universal bank with takaful, Islamic banking, offshore banking, asset,
primary operations in Malaysia, management, venture capital financing and
Singapore, and Indonesia. internet banking.
Maybank is one of the region's
leading banking groups, with The major operating subsidiaries are Maybank
roots deep within the ASEAN Islamic Berhad, Maybank Investment Bank Berhad,
community. Maybank Kim Eng Holdings Limited and Etiqa
Maybank was founded in Malaysia Insurance Berhad. Maybank has associate
in 1960 and quickly expanded into companies in Pakistan (through 20%-owned MCB
regional markets, eventually Bank) and in Vietnam (through 20%-owned An Binh
becoming South East Asia's fourth Bank)
largest bank in terms of assets.

July Edition | 2023 Page 10

ORGANIZATION
CHART

Department
Group President & Chief Executive Officer

Community Financial Services
Global Banking
Group Finance
Islamic Banking

Insurance & Takaful
Group Human Capital




Page 11

IMS656 13 July 2022

AXIATA

AXIATA

By Supriwati Axiata Procurement Centre (APC)
APC’s mission is to source high quality products and
As one of the leading services for the lowest overall cost of ownership for
telecommunications groups in the Axiata Group. It accomplishes this objective by
Asia in pursuit of a vision to be leveraging on Axiata’s demand and ensuring fair
the Next Generation Digital and ethical competition among existing and
Champion by 2024, Axiata has potential suppliers.
transformed itself from a holding
entity with a portfolio of pure- SAPC’s scope is focused on the Group’s network and
play mobile assets into a Triple IT hardware and software needs and all
Core Strategy-driven business requirements for the Axiata Corporate Centre
focusing on Digital Telco, Digital organisation. It also has overall responsibility for
Businesses and Infrastructure. the Group’s procurement policies, systems and
processes.
.

July Edition | 2022 Page 12

IMS656 13 July 2022

AXIATA

AXIATA

By Supriwati

EPROCUREMENT The main functions in Coupa are:

Axiata Group Berhad is using eSourcing including tendering and requests for
information, proposal and quotation
Coupa cloud-based Spend The ability to conduct eAuctions where appropriate
Supplier information management
Management Software as its end Requisitioning and ordering (Purchase Order)
Online eInvoice submission by suppliers
to end eProcurement system.

Majority of Axiata Group’s

sourcing activities and

procurement transactions are

conducted within the Coupa

platform. The same platform will

also be deployed across the group.

.

July Edition | 2022 Page 13

ORGANIZATION
CHART
Page 14

PUBLIC ORGANIZATION

Page 15

MR. FASHION Monthly Magazine

LEMBAGA HASIL DALAM
NEGERI

By LHDN

There are famous figures – Jackie "The question is what about wearing
Kennedy was one of the examples – sunglasses at night?"
who are well-known for keeping their
eyes behind these shades. The purpose is People wear sunglasses due to their basic function or for
to intimidate by creating mysterious air several practical reasons – protecting sensitive eyes from
or just purely as a signature style. the glare of direct sunlight or the reflective lights from
other objects.
Also, in many movies, we all see badass
secret agents and spies with black suits Seemingly, we see some unwritten rules about wearing
or leather jackets plus sunglasses. these sorts of eye shades. Indeed, several unspoken
Another cultural or fashion trend will be proper etiquettes in different situations or environments
wearing sunglasses at the funeral. will prevent you from wearing them – you need to think
twice, especially at night.

July Edition | 2023 Page 16

MR. FASHION Monthly Magazine

ORGANIZATION CHART

June Edition | 2023 Page 17

IMS656 13 July 2022

MINISTRY OF SCIENCE,

TEHNOLOGY &

INNOVATION MALAYSIA

By MOSTI

The Ministry of Science, Technology, and MOSTI is important in realigning the country's
Innovation (MOSTI) was established in 1973 economic growth strategy to achieve the growth of a
and was originally known as the Ministry of knowledge-based economy, as well as acting as a
Technology, Research, and Local facilitator by providing the necessary institutional
Government; however, in1976, the Ministry framework and efficient services, as well as instituting
was revamped and renamed the Ministry of supportive fiscal and Ssynergistic partnerships between
Science, Technology, and Environment to many various R&D players both from public and private
reflect the government's emphasis on science sectors in order to bolster the country's research and
and technology (S&T). The Ministry was technological capacity and capability, as well as to focus
revamped and renamed again in 2004 to its on high-tech and knowledge-intensive activities with the
most prominent and novel term-MOSTI ultimate goal of transforming Malaysia into a contributor
(Ministry of Sciences, Technology and rather than a consumer of knowledge and technology..
Innovation).

July Edition | 2023 Page 18

IMS656 13 July 2022

ORGANIZATION CHART

By MOSTI

July Edition | 2023 Page 19

IMS656 13 July 2022

SURUHANJAYA SYARIKAT
MALAYSIA

By SSM

SSM began operations on April 16, SSM's main function is to act as an agency for
2002. The Companies Commission of
Malaysia (SSM) is a statutory body that incorporating companies and registering businesses, as
regulates businesses and organizations
in Malaysia. It was formed as a result of well as to provide easy accessibility to company and
a merger between the Registrar of
Companies (ROC) and the Registrar of corporate information.
Businesses (ROB). SSM is the responsible to the administration and
enforcement of the following legislation:

Companies Commission in Malaysia (Act 2001)
Companies Act 2016 (Act 777)
Interest Schemes Act 2016 (Act 778)
·Registration of Business Act 1956 (Act 197)
·Limited Liability Partnerships (Act 2012)
·Trust Companies Act 1940 (Act 100)
·Kootu Funds (Prohibition) Act 1971 (Act 100)
·Companies Regulation 2017
·Interest Scheme Regulation 2017

July Edition | 2022 Page 20

ORGANIZATION CHART

Unit:
·Administration Unit
·Procurement Unit
·Quality, Innovation & Safety Unit
·Property Management Unit
·Facility Management Unit




Page 21

CHAPTER 3

"System to Manage Personal on
Organization "

Page 22

15Five

Human-centered performance


management platform that creates

effective managers, highly engaged
employees, and top-performing
organizations.
From engagement surveys and 1-
on-1 tools to performance reviews
and OKRs, 15Five is the most
complete solution that combines
software, education, and
community to develop successful
managers and unlock peak
employee performance and so on.

Subheadings break the

monotony of a long articles

Next, think of a compelling feature Best For
for your cover story. This will be HR Leaders, Managers, Directors,
what draws your audience in. Make VPs, and C-level executives at
sure that you have accompanying progressive organizations.
visual content that immediately
catches the eye. Include photos, Page 23
illustrations, and other graphics to
match. Appeal to your audience,
choose the right fonts and images,
and you'll have a magazine that
people will remember for years to
come.

Employee Absence Tracker

CONNECTEAM

APPLICATION

Connecteam is an award-winning
employee absence tracker designed
especially for the mobile workforce.

With Connecteam, the organization no
longer need to rely on complex
spreadsheets or paper-based
methods to track and manage your
employees’ vacations, overtime,
breaks, and other absences. Every
step is simple and accurate.

https://connecteam.com/employee-
absence-trackers/

Vol-1

Page 24

Employee Absence Tracker

CONNECTEAM

APPLICATION

Features:
The ability to manage all kinds of
absences such as vacation, sick
leave, and maternity leave for
individuals, teams, or the entire
company.
can set the correct break and
overtime rules to comply with city,
state, or federal laws.
Easily include PTO, breaks,
overtime, and unpaid time off in
accurately calculated hours for
payroll using this timesheet app.

Vol-2

Page 25

CHAPTER 4

"System to Manage Information
System on Organization "

Page 26

Founded in 1996, Info-Tech is a next-generation global technology company
that helps businesses of all sizes and in all industries to transform their HR
operations into the digital age that will propel their productivity growth to a
new level.
Started off with Windows-based HR System and along the way, the
company grew in its reputation and customer base. As economy changes
and trend moves forward, we saw an opportunity to evolve from Window-
based software to a Cloud Human Resource Management Software (HRMS)
and the Cloud-Based HRMS software was successfully launched in
Singapore in 2014. The company continued in its expansion and set foot
into Malaysia, India, Hong Kong and Australia.
As of 2021, Info-Tech is serving more than 20,000 customers, manages
more than 500,000 employees' payroll, and has a team of more than 300
employees.

We help to make managing businesses
easy by providing an All-in-one solution
to manage human resource matters, and

also, accounting works.

Page 27

CHAPTER 5

"System to Manage Computer
Network on Organization "

Page 28

- m - m
a a
e e
ga z i n
ga z i n
ga z i n
ga z i n
- -
m e m e
a a

AUVIC NETWORK
CLOUD

CLOUD BASE

CLOUD BASED NETWORK MANAGEMENT

Auvik's cloud-based network management software keeps IT
networks around the world running optimally. By automating
and simplifying network management, Auvik helps rocket an
IT team's efficiency and capacity while protecting the
business from network risk. Real

FEATURES

Quickly discover and audit new networks.
Automated config backup & restore on network devices
Quickly solve network bottlenecks and spot potential
security vulnerabilities.
Full visibility & powerful troubleshooting features
Improve the efficiency of your team's workflow with
integrations into ticketing systems, remote management
systems, documentation and reporting tools, chat apps,
and more.
Fast and easy to install

Page 29

Entuity is an all-in-one network
performance and analytics software
solution, built on a unified architecture,

Features:
Eliminate duplicated effort with integrated functions and your ops
team’s efficiency will soar
Prevent network performance issues before they impact availability
quick and easy customization
manage services by branch office or by network service availability to
reflect how your network is supporting the business.
keep IT costs contained and allow your end-users to do their job
effectively.

Edge of network change Prepared By JULY 2022 | VOL.1
Siti Zulaikha


Page 30
Monitors hardware changes and
additions through changes of MAC
addresses. For example, hardware
changes and additions to the network in
a remote office can significantly impact
network performance. Device auto
discovery, inventory snapshots and
inventory reports help you know what
is on your network.

CHAPTER 6

"System to Manage Database on
Organization"

Page 31

Oracle

Product that provides a relational Database Management System (DBMS) that support
various data following the standard of the product editions which is Standard Edition,
Enterprise Edition, Express Edition and Personal Edition that user can choose which
editions that they need for their database system. Oracle product is popular and
mostly using by their users because it can secure their database with high quality
performance compared to other database that available in the market.

Features of Oracle is scalability and 1.Backup and recovery
performance, availability, backup and ·Its layout complete recovery features to
recovery, and security. recover data from almost all kinds of
1.Scalability and performance failures. In case of failure, the database
·Real Application Clustering and needs to be recovered within no time for
Portability make the database scalable high availability. Unaffected parts of data
based on the usage of Oracle database. are available while the affected ones are
Multiuser database is required to getting recovered.
control data consistency and
concurrency which is contemplated by 2.Security
Oracle. ·Securing the data is always the top priority.
Oracle provides mechanisms to control
2.Availability data access and usage. Implementing
authorization and editing user actions can
·Real-time applications require high prevent unauthorized access and allow
distinct access to the users.
data availability. High performing
Page 32
computing environments are

configured to provide all-time data

availability. Data is available during the

time of planned or unplanned

downtimes and failures.

CHAPTER 7

"IT/IS Customer Support Service on
Organization"

Page 33

Freshdesk

One of the customer supportive services (css) which is an online cloud based customer
support software that serving help desk in the organization with smart features that
can be done in faster ways. Mostly it using in business management that involve
customers engagement and manage customer to help their customer get solution for
the problem that they facing and can contact using Freshdesk to solve their problem.

Freshdesk provides exciting features 1.Helpdesk management
which is categorized in 6 section: ·Public and private notes in ticket
·Ticket activities
1.Support channels ·Team inbox
·Chat support ·Merge ticket
·Email support ·To-dos
·Phone support ·Freshconnect collaboration
·Twitter support 2.Self-service
·Facebook support ·Knowledge base
·Website support ·Email to knowledge base

2.Productivity hacks 3.Reporting
·Tags ·Default dashboard
·Dispatch ·Freshdesk analytic (beta)
·Automatic email notification 4.Other Freshdesk features
·Canned responses ·Support Service Level Agreements (SLAs)
·Customizable help desk ·Create scenario automation to solve tickets
faster
·Provide SSL certificates and DKIM
configuration

Page 34

CHAPTER 8

"IT/IS Manual on Organization "

Page 35

Tallyfy
By: Supriwati

software tool that helps organization to manage their business, this software allow
their users to create, track and scale any repeatable process. It help their user to
eliminate use of flowcharts, forms and emails by digitizing manual business processes
and approval workflows. Tallyfy is also user friendly workflow tool that help their user
document and track business processes that occur between people. They can
eliminate the task of approvals, handovers or custom data collection for any
repeatable process.

Features & functionally of Tallyfy:
·add comment, report issues, resolve issues on a
task
·complete one off task
·complete process task
·create a task
·edit step type
·edit task deadline
·get a member’s tasks
·invite a new member to your organization
·launch a process
·remove assignee
·remove guest assigned
·reopen one off task
·reopen process task

Page 36

CHAPTER 9

"Issues and Challenging of IT/IS in
The Organization"

Page 37

ISSUES

Digital transformation

The most recent disruptor is digital
transformation. Technology no longer
offers a persistent competitive edge
as a result. It now assists those who
have the necessary skills. More than
ever, skill is required to manage and
apply all of the new technology.
Critical skill gaps in Digital, cloud
computing, and cybersecurity are a
problem for IT teams. Even IT
professionals who are given
opportunities for professional growth
struggle to keep up.

Cloud Computing

The cloud is the top investment sector

for IT departments globally. To match

their financial investment in cloud

platforms, companies need to add cloud

capabilities. Cloud specialists are in

great demand and in low supply, similar

to cybersecurity experts. Cloud

computing is ranked as the second most

difficult hiring market in the world by IT

decision makers. Page 38

Challenges.

Another significant worry for both IT employees and
decision-makers is a lack of funding and resources.
The IT Skills and Salary Research's open field
sections are rife with complaints about spending
restrictions. Although IT professionals desire to train,
management doesn't always grant their requests.

The main obstacle preventing professional
development and employment is frequently money.
In order to help organizational leadership appreciate
the value of continual training, IT departments need
to make sure they are conveying the proper signals.

Integration and updates

Managing integrations and upgrades is an
essential component of any digital
transformation. Upgrades and replacements of
legacy systems to make them compatible with
new architectures can be time-consuming,
expensive processes that don't always proceed as
intended. It can be more expensive than
anticipated, and certain modifications might take
a while, using up resources and funds as they go.

IMS656|IM245ST2

Page 39

CHAPTER 10

"Recommendation and Suggestion"

Page 40

THE ULTIMATE LIST OF

RECOMMENDATION
& SUGGESTION

By Nurul Atika
Leader of IMS656 Group Project

In order to solve the issues that Next challenge is integration
digital transformation facing, we and updates, mostly software
suggest using Xceptor tools need to keep up to date
because its save time and reduce because to upgrade new
risk. Xceptor makes data improvement in the desktop or
ingestion, data transformation and laptop. That’s why user need to
process digitization easy. Their no- update their software and try
code platform can handles any new system that provide by the
data and document type, in any computer company because
format, from any channel to deliver they want their user try their
end to end automation of complex product. Updating is also one
processes plus it also easy tools ways to clean their computer
for their use it. and avoid their computer from
getting virus which adding tools
Next solution for cloud computing, antivirus to help protect the
we suggest Azure Active Directory security of their computer.
(Azure AD) is an enterprise identity
service that provides single sign-
on, multifactor authentication and
conditional access to guard
against 99.9 percent of
cybersecurity attacks, a single
identity control plane grants full
visibility and control of your
environment, and governance
ensures the right people have
access to the right resources and
only when they need it.

Challenges of lack funding and IMS656|  
resources, we suggest those IT be
a professional workers that has Page 41
various skills that can help them to
wok any kind of situation so that
they wont feels offended by their
leader. IT has many department
that worker need to take clear
about it and try work with many
style because it can help them to
suit with that work so they wont be
awkward with the order that they
might get from their leader.

IMS656|IM2456ST2 WEDNESDAY 13 JULY

GROUP 1

MANAGEMENT OF INFORMATION SYSTEM SEMESTER 6

GROUP1/ST2