Let's Focus On What's Possible

LET’S FOCUS ON
WHAT’S POSSIBLE

Our focus is to support you
to achieve your goals

INTERPRETER
SERVICES

Telephone calls Through Sylvanvale I’ve had
the chance to participate
If you need an interpreter, call TIS in things I’ve never done
National on 131 450 and ask them before, like inclusive
to call Sylvanvale on 02 8536 0100. research and being part
Our business hours are 9am – 5pm. of a Cajon drumming
group, which I now manage.
Visit www.tisnational.gov.au for They’ve supported me
translated information about TIS through the process of
National services. getting my first job and
worked with me to develop
Face to face visits a plan so I could travel to
work independently.
When your Support Worker visits Jack
you, they can arrange for an
interpreter if you need one.

Hearing or
speech impaired?

If you are deaf, or have a hearing
or speech impairment, contact us
through the National Relay Service
(NRS). Visit relayservice.gov.au for
more information.

The NRS has a Helpdesk to assist
people in using the service.

Phone 1800 555 660
TTY 1800 555 630

24 hour relay call number
TTY/voice calls 133 677
Speak and listen 1300 555 727
0423 677 76
SMS relay 2 Mikarie Pl Kirrawee NSW 2232
PO Box 29 Sutherland NSW 1499

Sydney Australia

T 1300 244 577 | F +61 (02) 9521 3610
E [email protected] | sylvanvale.com.au

SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE PG 3

WE’RE HERE Our team is flexible, experienced
FOR YOU and love what they do. We work
with you to ensure we have the right
Sylvanvale was founded in 1947 information to provide the support you
when a group of parents united to need, where and when you want it.
form an organisation that would
give their children with a disability a
better quality of life through access
to education and social inclusion.
Today we support over 700 children
and adults from a range of cultural
backgrounds across Sydney and the
Blue Mountains to live and participate
in their community, as they choose.

Sylvanvale is registered to provide
supports for National Disability
Insurance Scheme (NDIS) participants.

PG 4 SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE Flexible
Support
WHAT
WE OFFER

Sylvanvale can offer support on a regular or
occasional basis, depending on your needs.

Supported
Independent
Living

We offer a broad range of We can support you in your home or
accommodation options throughout the community, in education or at work,
Greater Sydney Region. You can choose transition to or through school, with
around-the-clock support in a shared personal care, social skills, life skills and
or independent living environment, therapy. Our approach is flexible; we
or select a more tailored solution to can provide support where and when
support improved daily living and life you want it.
skills in your own home.
Activities can include:

ART COMMUNICATION COOKING

They are awesome THERAPY TRAVEL SOCIALISING
people they come in and TRAINING
see me at my unit as I live
independently and they help me SHOPPING BUDGETING
with my shopping. Very understanding
and down to earth.

Customer, Supported Independent Living

SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE PG 5

Community Therapy
Hubs

Our centre-based programs for adults The Therapy Hub provides therapy
offer social, recreational and life skills services for people with learning
activities that are fun, educational and difficulties, autism spectrum disorder,
age appropriate. We specialise in developmental delay and other
combining tailored individual supports disability. Our professional team offers
with interactive group activities. Our single and multi-disciplinary services for
Community Hubs are located at both children and adults, at our centre
Sutherland and Rockdale. in Kirrawee or a location of your choice.

Activities can include: Therapy options:

DRUMMING ART GARDENING OCCUPATIONAL INDIVIDUAL BEHAVIOURAL
THERAPY SKILLS SUPPORT
DEVELOPMENT

FUN WITH BAKING
TECHNOLOGY
EXERCISE SPEECH ASSESSMENT
PHYSIOLOGY PATHOLOGY AND TRAINING

PSYCHOLOGY COUNSELLING

PG 6 SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE

WHAT
WE OFFER

Children Finding and
and Family Keeping
a Job

We can support your child with access Our flexible training for employment
to community, social and recreational program allows you to explore
activities, personal care at home or a range of work experiences in
school, therapy, transition to and different environments, and develop
through school, as well as after school employability skills, to help you find a
and vacation care. job that’s right for you.

Activities can include: Program elements include:

SPORT COMMUNICATION ART WORK COMMUNICATION JOB

EXPERIENCE INTERVIEWS

READING WRITING SOCIALISING

DRESSING RESUME PRESENTATION
FOR WORK WRITING SKILLS

TOILET PERSONAL GETTING
TRAINING CARE DRESSED

TRAVEL WORKING WITH
TRAINING A SUPERVISOR

THERAPY MEAL TIMES

SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE PG 7

Short Term Support
Accommodation Coordination and
and Respite Care Plan Management

Our Customer Service Team works in
partnership with you and your network
to support the steps to achieve your
goals. We can also facilitate payments
and coordinate support workers for
those who prefer a self managed or plan
managed approach.

Choose from flexible, in-home support
for individuals still living with their family
or carer, or our custom built home at
Loftus for short or longer stays.

I’d recommend to everyone
to pick up the phone and arrange a
pre-planning meeting with Sylvanvale.

Parent, Support Coordination and
Plan Management

PG 8 SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE

DAMON’S STORY

LET’S

FOCUS

POON SWSHIBATL’ES

“When we heard that Sylvanvale was “After that, Madeleine went away and
offering NDIS pre-planning support to prepared a detailed pre-planning
help people through the process, we document for us to take to our
decided to give it a go. meeting with the NDIS Planner. The
document was a compilation of all
“Sylvanvale connected me with their the support needs we discussed
Customer Service Planner, Madeleine. during our meeting and the story that
Right from the start I was impressed Damon and I put together.
with her person-centred support. She
really couldn’t do enough for us. “When it was time for Damon and I to
meet with the NDIS Planner, we felt
“Madeleine came out to see us on a well prepared and in control.
Saturday morning – driving a couple
of hours from her home. She and “When Damon’s NDIS plan arrived a
Sylvanvale’s Service Leader for Teen few weeks later we couldn’t believe it.
Time then gave up several hours of
their time, asking lots of questions “It included everything we asked
and really listening to what we need for. Although we weren’t asking for
and how we want our life to look. anything unreasonable, there were
things in there that we never dared
hope we’d receive.

“As well as giving us a significant WHEN DAMON’S
increase in services, our NDIS plan NDIS PLAN
gives us carer support so we can take ARRIVED A FEW
our first-ever family holiday together. WEEKS LATER

“It’s also meant that Damon was able WE COULDN’T
to do iFLY, which has been a long- BELIEVE IT
held dream of his. Doing it was one of
the best days of his life.

“I hope that on reading this, other
families will engage with Sylvanvale
and access the same wonderful
assistance with NDIS planning that
I had. I could not have expected
a better outcome, nor be better
supported by professionals that
actually cared about Damon and
our family.”

Emma, Damon’s Mum

PG 10 SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE

INNOVATION
PROJECTS

Sylvanvale has always been connected to local communities. With a range of
local partners, we have co-designed some innovative and exciting projects
and are always seeking new ways of connecting with communities.

Sylvanbeats Art With
Heart

The incredibly talented and crowd- Art with Heart is designed
pleasing Sylvanbeats, an all abilities to inspire students to
Cajon drumming group, rehearses expand their artistic vision
every Friday and regularly performs at through a combination
art festivals and events. New members of hands-on activity and
are always welcome and no previous exploration. Classes are
drumming experience is needed. run at Rockdale and Sutherland and
artists works are exhibited throughout
the year. New participants seeking to
express themselves through art are
welcome.

Having the confidence to use
my voice has opened up my
world to new opportunities.

Inclusive Research Team Member

SYLVANVALE - LET’S FOCUS ON WHAT’S POSSIBLE PG 11

Enterprising Inclusive
Women and Research
The Inclusive
Classroom

Our unique Our Inclusive Research team works in
horticulture space partnership with University of Sydney.
at Garden House The team researches and makes
Sutherland offers recommendations on disability related
permaculture and issues and has travelled throughout
cooking classes for Australia and overseas to present
adults and children. its findings. The team is always on
The space is shared the lookout for more contributors.
by entrepreneurs Verbal and non-verbal participants are
Enterprising Women, an all abilities welcome.
group who create and package
beautiful products such as soaps and
succulents in hand-made pots, which
they sell at markets and online.

Find out more at sylvanvale.com.au/ndis

facebook.com/sylvanvale
twitter.com/sylvanvale
linkedin.com/company/sylvanvale
youtube.com/sylvantube
instagram.com/sylvanvale

sylvanvale.com.au

For people with
hearing or speech loss
TTY: 1800 555 677
Speak and Listen: 1800 555 727
For people who
need help with English
TIS: 131 450
Find out more at sylvanvale.com.au/ndis
T 1300 244 577
E [email protected]