P-01241-2582_HILTON_Thrive-Guestbook_062217d

TEAM MEMBER GUIDE

to ThriveOURGOAL

Team Members are the Heart of Hilton and at the core of all our
success. Every day, across our company and around the globe,
you deliver exceptional hospitality experiences to our Guests.
You help them celebrate their joys, you comfort them through
loss, and you provide opportunities to rejuvenate, revitalize and
reconnect. In turn, we are committed to ensuring that Hilton is
a great place for you to be at your best.
Hilton is the most hospitable company in the world, and
Thrive@Hilton helps us bring that Purpose to life – starting with
our Team Members. As you serve our Guests, we want to serve
you. Thrive@Hilton is about taking care of ourselves and evolving
the way we work to create space for what matters. As we strive
to be a great place to work, we aim to improve the health and
happiness of all Team Members in Body, Mind and Spirit.
We’re excited to invite you on this journey, because when you
thrive, Hilton thrives.

CHRIS NASSETTA
President & CEO

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Thrive@Hilton | Page 1

THRIVE

/THriv/
Verb,
To grow or develop well or vigorously
Prosper; flourish
Synonyms: bloom, advance, SUCCEED

Thrive@Hilton is a new initiative focused on enabling our Team Members to
grow and flourish in Body, Mind and Spirit. We are committed to supporting the
well-being and performance of all of our Team Members so you thrive in all you
do and can be your best self every day.

Our journey to thriving started with a strong foundation of health, fitness and
wellness delivered through best-in-class health and benefits programs for
our Team Members. Focusing and improving on the basics of Team Member
well-being have allowed us to evolve the way we work to support sustainable
engagement and peak performance for our Team Members.

Our Journey to Sustainable Peak Performance

TEAM MEMBER SATISFACTION ENGAGEMENT = THRIVE
& PEAK

PERFORMANCE

WELLNESS

FITNESS

HEALTH

HILTON’S BUSINESS PERFORMANCE

Thrive@Hilton | Page 2

MICROSTEP

/mīkrō/
adjective
Extremely small
/step/
noun
A measure or action, especially one of a series taken
in order to deal with or achieve a particular goal

A microstep is the foundation of making a bigger change in behavior.
Microsteps are small actions or changes that can be incorporated into your
life and daily routine right away.

Just as a hotel cannot be built in a day, changing behaviors and patterns with
a big leap can take time and be difficult. A microstep may seem insignificant,
but each microstep can deliver dramatic results and lead to the goal you were
working to achieve.

“The key to realizing a dream is to focus not on success
but significance - and then even the small steps and little
victories along your path will take on greater meaning.”

— Oprah Winfrey

Thrive@Hilton | Page 3

to YouOUR COMMITMENT

Hilton isn’t just a place to work. And our Team Members are
more than just “employees.” We want all of our Team Members
everywhere to thrive in Body, Mind and Spirit. Well beyond
just benefits and new offerings, Thrive@Hilton works to help
Team Members build a strong foundation for health and well-
being, seek lifelong learning and lead mindfully and dream and
connect with purpose.

This guide is intended to serve as a one-stop-shop for your
Thrive needs. Each section is backed by data and science,
emphasizing why each of these topics are critical components
of total well-being and rechargement. In addition, this guide
emphasizes microsteps you can incorporate into your daily
routine to help build good habits that best support you as a
Team Member and an individual. You will also see exciting new
programs we’ll be launching, including the Thrive Sabbatical and
Thrive Global e-course, which build on the amazing benefits
already available to you at Hilton.

This is just the beginning of an incredible journey to support
your ability to Thrive@Hilton.

MATT SCHUYLER
Chief Human Resources Officer

Thrive@Hilton | Page 4

Team Members are the Heart of Hilton and at the core
of all our success—we are committed to ensuring you

Thrive@Hilton with your Body, Mind and Spirit.

BODY

WE BUILD A STRONG FOUNDATION FOR HEALTH AND WELL-BEING.
PAGE 7–15

MIND

WE SEEK LIFELONG LEARNING AND MINDFUL LEADERSHIP.
PAGE 16–27

SPIRIT

WE DARE TO DREAM AND CONNECT WITH PURPOSE.
PAGE 28–34

Thrive@Hilton | Page 5

THRIVE
AUDIT

Use this self-inventory to find out
where you are already thriving, and
where you may need guidance.

HOW WELL ARE YOU THRIVING?

Answer the questions below, then sum up your score to learn about how you are thriving.*

YES NO BODY

 Idon’t regularly get at least seven to eight hours of sleep, and I often wake up feeling tired.
 Ifrequently skip breakfast, or I settle for something that is not nutritious.

 I don’t work out enough (meaning cardiovascular training at least three times/week and strength training
 once/week).

I don’t take regular breaks during the day to truly renew and recharge, or I often eat lunch at my workspace,

 if I eat at all.
I have too little time for the activities that I most deeply enjoy.

YES NO MIND
 Ihave difficulty focusing on one thing at a time, and I am easily distracted during the day.

 Ispend much of my day reacting to immediate crises and demands rather than focusing on the long-term goals.

I don’t take enough time for reflection, strategizing and creative thinking.
I work outside of my normally scheduled hours and I almost never completely disconnect from work while
 on paid time off.
I frequently find myself feeling irritable, impatient or anxious at work, especially when work is demanding.

YES NO SPIRIT
 There are significant gaps between what I say is most important to me in my life and how I actually allocate my
time and energy.

 My decisions at work are more often influenced by external demands than by a strong, clear sense of purpose.
 I don’t devote enough time and energy in making a positive difference to others or to the world.
I don’t have enough time with my family and loved ones, and when I’m with them, I'm not always present
 in the moment.
I don’t stop frequently enough to express my appreciation of others or to savor my accomplishments.

KEY What is your overall Thrive score? What is your Thrive score in each category?

Select based on your number of total Select based on your number of “Yes” statements in each category
“Yes” statements
BODY 0 = Excellent thrive skills
0-3 Excellent thrive skills MIND 1 = Strong thrive skills
4-6 Reasonable thrive skills SPIRIT 2 = Significant thrive deficits
7-10 Significant thrive deficits 3 = Poor thrive skills
11-16 Thrive crisis 4 = Thrive crisis

* Adapted from Schwartz & McCarthy’s Harvard Business Review Thrive@Hilton | Page 6

BODY
MIND
SPIRIT

WE BUILD A
STRONG FOUNDATION
FOR HEALTH AND
WELL-BEING.

Exercise Healthy Eating Sleep Inspiring Work Space Stress Management

DID YOU KNOW? 89% Companies that promote health
and well-being observed
91% OF EMPLOYEES
3X MORE
OF EMPLOYEES said the wellness programs PRODUCTIVITY &

participating in wellness have improved their overall 3.5X MORE CREATIVITY
programs have improved happiness and well-being.1 & INNOVATION2
their fitness.1
Thrive@Hilton | Page 7
1 Source: Humana and Economist Intelligence Unit, 2016. 2 Source: World Economic Forum, 2010.

RECHARGE
WHILE
WORKING

“W ellness is a personal commitment to an improved state – whatever
that means to you. We all benefit if wellness, in ways both small and
large, is more of a focus.”— Ryan Crabbe, Senior Director, Global Wellness

Whether your job requires sitting, standing or moving, here are some ideas to recharge
throughout the day:

IF YOU MOSTLY SIT: IF YOU MOSTLY STAND: IF YOU ARE ALWAYS
MOVING:
• Take a brisk walk on your break • Adjust body position frequently
to increase blood flow • Take a break and sit down
• Wear supportive
• Take the stairs instead of footwear (comfortable • Stretch before your shift
the elevator shoes, compression socks) or between activities

• Try an alternative desk • Focus on your posture • Practice deep breathing in
(replacement chair or between meetings or shifts
standing desk)

• Schedule one walking meeting
(or standing phone call) each day

• Do a 20 second desk stretch
circuit (hip flexor stretches,
chair squats)

• Adjust your neck posture when
looking at your phone or screen

WANT MORE TIPS?

Stretching Exercises at Your Desk: How to Avoid Feet and Leg Problems
12 Simple Tricks if Standing for Work

CLICK TO VISIT WEBMD >> CLICK TO VISIT WIKI HOW >>

Thrive@Hilton | Page 8

THRIVE THROUGH
EXERCISE

DID YOU KNOW? 70% 94%

12-16% improvement in ability to make improvement in mental health
increase in hippocampus for those doing moderate exercise3
after 12 weeks of exercise1 complex decisions compared to
sedentary peers2

Incorporating regular exercise into your routine can have positive
benefits, including sharper memory and lower stress.

Think you’re too busy to fit exercise into your routine?
Try one of these VERY short workouts several times a week:

Do you have 4 minutes? Do you have 7 minutes?

4 You can get moving quickly with 7 Using only body weight, a chair and a wall, you can get

a break anywhere. the benefits of cardio and weight workout in under
10 minutes. Perform each one for 30 seconds with
1. Desk Triceps Dips – 15 reps (rest your 10-second rest periods between each.
legs on a chair to make it harder)
1. Jumping jacks 6. Triceps dip on a chair
2. Chair Squats – 15 reps 2. Wall sit 7. Plank
3. Desk Push Ups – 20 reps 3. Push-ups 8. High knees, running in place
4. Lunges – 15 reps 4. Abdominal crunches 9. Alternating lunges
5. Wall Sit – 60 seconds 5. Squats 10. Side plank, each side

NEED MORE MOTIVATION? Here are a few tips to keep you on track:

1. Combine cardio and strength training 4. Reward yourself AFTER you put in the work

2. Make your workout a social experience by 5. Find workouts that you enjoy
exercising with a friend or attending a class
6. Opt for a shorter more intense workout over
3. Exercise at the same time each day a longer mild workout

Sources: 1 The National Center for Biotechnology Information; 2 American Council of Exercise; 3 University of New Mexico. Thrive@Hilton | Page 9

MINDFUL
EATING

“Don’t eat anything your great-grandmother wouldn’t recognize
as food.” – Michael Pollan, author of In Defense of Food: An Eater's Manifesto

Try these tips for changing your eating habits to be more mindful, so you are energized
and fueled:

Cook at home and use a smaller Try to stop eating 2-3 hours
plate for portion control before bedtime

Reduce your refined and Eat at least five servings of fruits
added sugar intake and vegetables each day to help
prevent chronic diseases and
Experiment with finding healthy decrease the risk for obesity
substitutes for processed foods,
(such as pistachios instead of Drink 6-8 glasses of water daily to
potato chips) help control calories, energize muscles
and keep skin looking healthy
Keep a healthy snack in your bag or
at your workspace to prevent eating
junk food when you get hungry

WANT MORE EATING TIPS?

Why You’re Eating More Than You Think Mindful Eating:
And What To Do About It A Simple Morning Ritual

CLICK TO VISIT THRIVE GLOBAL >> CLICK TO VISIT THRIVE GLOBAL >>

Thrive@Hilton | Page 10

GET A GOOD
NIGHT'S SLEEP

BENEFITS OF GETTING ENOUGH SLEEP

Improved mood Make smarter decisions Less likely to get sick
Helps you stay fit
Improved productivity Enhanced attention span,
and performance focus and memory

Tips on improving your sleeping habits: • Keep your bedroom cool and dark (18ºC/65ºF)

• Develop a nighttime routine: start a gratitude journal, • Try meditation or breathing exercises
stretch, listen to calming music, read a book or take
a warm bath • Minimize caffeine after 2:00PM

• If you find your mind is racing right before bedtime, • Turn devices off 30+ minutes before going
try writing down a list of "to-do" items in your head to sleep and remove them from the bedroom
and then put it away until the morning
• Use a real alarm clock, not your phone,
• Have a consistent bedtime to wake up each morning

• Keep your wake-up time consistent

• Keep naps short (i.e. 20 mins) to avoid disrupting
your sleep patterns

DID YOU KNOW?

If Americans who sleep less than Napping has been shown to Sleep can IMPROVE OUR ABILITY
6 hours a night slept 6 to 7 hours IMPROVE INFORMATION RETRIEVAL TO RECALL INFORMATION BY
instead, it could ADD $226.4 from memory by as much as 5x2 AS MUCH AS 2x.3
BILLION TO THE U.S. ECONOMY1
Thrive@Hilton | Page 11
Sources: 1 RAND; 2 Saarland University; 3 University of Exeter

INSPIRING
WORKSPACE

Hilton is committed to providing our Team Members with a great
environment that inspires them, instills pride and helps them achieve
their goals.

Take These Steps to Set up a Workspace that Promote Creativity and Productivity

FOR TEAM MEMBERS FOR TEAM MEMBERS
WHO WORK IN AN OFFICE: WHO WORK FROM HOME:

• For Learning or Tasks Requiring Focus: Find a space, • Choose the Best Space: It can be a spare room or your
such as a cubicle, phone booth or small huddle room basement—just make sure the location is right for you.
that is not too noisy and allows you to concentrate
• Get the Essentials: Only you know what types of items
• For Tasks Requiring Collaboration: Find a conference/ you need in your home office. It’s important to make
breakout room or large office where you can work a list of essentials (e.g., phone, internet connection) so
together in a group. Consider moving a meeting you don’t overlook anything.
outdoors when the weather is nice.
• Have a System for Staying Organized: Make a to-do
• For Opportunities to Connect: Seek out camaraderie list or conduct regular calendar audits to ensure your
with your co-workers in the kitchen, restaurant or schedule is most effective for you. If something isn’t
common areas helping you focus, empower yourself to make a change
or talk to your manager about possible solutions.
• For a Moment to Recharge: Find a pod or small huddle
room where you can step away from your laptop and • Maintain Peace of Mind: One of the biggest challenges
phone, or go for a brief walk outside to rejuvenate with working from home is that others in your home
(e.g., spouse, roommate, children, pets) may not realize
that you need peace and quiet. Minimize these
distractions by closing a door or using headphones.

You can also take steps to personalize your own inspiring workspace.
Here are a few ideas to get you started:

• Declutter your space to help you • Add some color to your work area
stay organized.
• Decorate with pictures that make you happy
• Adjust lighting or temperature
• Set yourself up with multiple options for
• Add a small plant to help reduce stress sitting, standing and socializing throughout
the day

Thrive@Hilton | Page 12

THE HEART
OF THE HOUSE

We launched our Heart of House initiative to enhance Team Member
work environments for our on-property Team Members. Through this
effort, we are focused on:

1 FIXING THE 2 DESIGNING BEST-IN- 3 INSPIRING WITH
BASICS CLASS STANDARDS HARMONIZED GRAPHICS
AND MESSAGING
Declutter Fix Create architecture and Feature messaging that connects
design best practices for new Team Members with their hotel,
builds and renovations brand and Hilton through four zones:

Refurbish Paint Team Members

Property & Owner

Brand

Enterprise

Wi-Fi

In our annual Global Team Member Survey (GTMS), Team Members had the
following things to say about their workspace:

88% ARE SATISFIED WITH 80% WOULD BE PROUD TO
HILTON/MY HOTEL/ SHOW THEIR WORKSPACE/
PROPERTY AS A MY HOTEL TO MY
PLACE TO WORK. CLIENTS/GUESTS.

Thrive@Hilton | Page 13

MANAGE
YOUR
STRESS

DID YOU KNOW? Nearly 50% Research shows that almost

Stress accounts for of job absenteeism every system in the body can
about 75% of all is caused by stress2 be influenced by chronic stress
doctor visits1

SIGNS OF STRESS On Your Team In the moment

Personal • Disengagement in work • Increased heart rate/rapid pulse
• Decreased productivity levels • Shallow/trouble breathing
• Lack of interest in activities you • Lack of attention to detail • Increased irritability/emotion
typically enjoy • Disgruntled undercurrent • Inability to focus
• Uncharacteristic cynicism • Messy/cluttered workspace
• Self doubt; feeling ineffective
or unaccomplished

• Increased illness
• Feeling sluggish or tired / insomnia
• Change in appetite

If you notice yourself or your team showing signs of stress, work with your manager and/or human
resources on a plan to use the prevention tools to get back to thriving.

Close your eyes and STRESS PREVENTION TOOLS Look at your calendar and
take three deep breaths reprioritize your day or ask
Connect with a friend or your manager for help
Go for a short walk loved one for a short call
to clear your head. or a coffee break Create a stress-reducing playlist
of your favorite music so you can
Eat a healthy meal - being listen to it when you need a break
hungry can make it harder
to cope with stress

Sources: 1 U.S. Center for Disease Control and Prevention; 2 The European Agency for Safety and Health Thrive@Hilton | Page 14

THRIVE@HILTON BODY
MICROSTEPS AND PLANNING

To recharge my body, I will work to:  Take devices outside of my bedroom and

 Determine how I plan to recharge charge them in a different room.

throughout the day.  Turn off screens (phones, televisions, tablets)

 Sit and stand up straight to maintain correct at least 30 minutes prior to going to bed.

posture and ensure desks, screens, keyboards  Get 7-8 hours of sleep each night.
and chairs are ergonomically positioned.  Declutter my workspace, and personalize

 Incorporate movement into daily routine my space/locker with items that promote
productivity and peace.
—try taking a walk, going to the gym,
or practicing yoga.  T hink about how to prioritize my commitments

 K eep a healthy snack within reach to prevent to reduce stress.

impulse junk food eating when I get hungry.  L earn to recognize the signs of stress and

 D rink one large glass of water first thing take three deep breaths when I need to relax.

in the morning.  D iscuss or share best practices with

 E at at least five servings of fruits and peers or team.

vegetables per day.  F ind a "buddy" in this space to help keep

 C ut back on caffeine in the afternoon, on track.

especially after 2:00 p.m.

The 2-3 microsteps I will focus on first are:

Here’s how I will incorporate this into my daily routine:

Thrive@Hilton | Page 15

BODY
MIND
SPIRIT

WE SEEK
LIFELONG LEARNING
AND MINDFUL
LEADERSHIP.

Leadership & Learning Communication Flexibility & Inclusion Energy Management Meditation

DID YOU KNOW? Meditators had the ability to solve
problems in new and more creative
Studies have shown that even the ways, while non-meditators tended
presence of a phone (on silent, to apply difficult or outdated
faced down) in a meeting room solutions to easy problems based
can negatively affect the quality on their past experiences.2
and depth of the conversation
being had.1 Thrive@Hilton | Page 16

1 Source: Sherry Turkle, 2015. 2 Source: World Innovation Summit For Education, 2009.

MINDFUL
LEADERSHIP

Our organization defines leadership as the ability to inspire and
motivate people so that they achieve the impossible. At Hilton,
everyone is a leader. In fact, Leadership is one of our Hilton Values.

Mindful leadership has been linked to benefits for leaders and teams, including stress reduction, increased resilience
and improved focused. Whether you're a current or aspiring leader, use the tips below for inspiration on how you can
model the way.

Ask yourself: Tips for demonstrating mindful leadership:

• Are you prioritizing what is most important and • Model Mindful Behavior: If you’re emailing into the early
communicating that with Team Members? hours or working late every night, other Team Members
might too.
• Do you set an example of a balanced lifestyle that
makes time for body, mind and spirit? • Conduct a "Distraction Audit": Consider switching off
notifications, having device-free meetings and creating
• Do you support and empower Team Members to a quiet space.
do the same?
• Communicate with Compassion: Think through
Be a Mindful Leader by: how to deliver a tough message or have a difficult
conversation.
• Providing certainty and clarity when possible
• Being consistent • Consider How You Reward: Identify innovative
• Showing support and gratitude behaviors that you want to establish and consider
• Exhibiting self-confidence and competence how to augment these with praise.
• Keeping your promises
• Listening – invest in getting to know your people • Give Yourself Permission to be Imperfect: Give yourself
space to try new things, fail, learn and grow.
and what matters to them.

THRIVE WITH CONTINUOUS LEARNING

Our E3 Leadership Development framework provides all owned and managed hotel and corporate Team Members with
opportunities for leadership development within three distinct tracks based on level: ELEVATE, ENGAGE and EXCEL.

ELEVATE ENGAGE EXCEL

EMERGING LEADERS ESTABLISHED LEADERS ENTERPRISE LEADERS
GM/VPs, SVPs, EC
Individual Contributors/ Managers through
Entry Level Managers Sr. Directors

Thrive@Hilton | Page 17

Coming Summer 2017

THRIVE GLOBAL E-COURSE

The six-week online course with Arianna Huffington (CEO of Thrive
Global and co-founder of The Huffington Post) uses scientifically proven
methods to decrease stress and burnout and improve your overall health,
happiness and well-being.

In each lesson Thrive Global tackles two steps — for a total of 12 steps — with practical tips and tools.

The course also features tracking tools that will help you monitor your progress, achieve your goals and thrive. And all
of the steps and practices are based on the latest scientific findings about the importance of sleep, meditation, renewal
and taking time to unplug and recharge.

Guest teachers include Kobe Bryant, Wharton Professor Adam Grant, Warby Parker CEO Dave Gilboa and more.

The six modules cover the following topics: 4 Find Purpose and Meaning in the Good,
the Bad, and the Ugly
1 Wake Up Call, Before You Hit the Wall
2 Disconnect from Your Devices 5 Take Time to Wonder
6 From Go-Getter to Go-Giver
to Reconnect with Yourself

3 Set Your Priorities and Forget the Rest

The Thrive Global e-course features ways to recharge:

• Daily tips and tools to make small changes • Life audit to become more mindful
• Reading assignments to dig deeper
• Simple daily meditations • Lessons, videos and guest teachers
• Tips to decrease stress and burnout
• Content from celebrities and
thought leaders

Thrive@Hilton | Page 18

MINDFUL
MEETINGS

When scheduling a meeting or huddle, first ask yourself:

 What is the purpose and desired outcome  Can I send out material to review in advance
of this meeting? to save time in the meeting?

 Do I need a meeting to achieve my objective,  Are the right people present?
or is a phone call/email sufficient?  Am I being efficient with attendees' time?

Best practices for running a mindful meeting or huddle:

• Start on Time. End on Time. • Audit your Meeting/Huddles.
A prompt start time sets the tone that this meeting/ Identify recurring invites where you can move to a less
huddle is an important use of time, and a definitive frequent cadence or combine with another meeting/
end time keeps meetings efficient. End earlier huddle invite for efficiency.
if possible.
• Leverage Technology.
• Set an Agenda. Add a dial-in number or webex for virtual attendees
The agenda provides a compass for the conversation so they can fully participate. Make sure all attendees
so the meeting stays on track. have this information and test your phone/computer
connection before the meeting starts.
• End with an Action Plan.
Leave the last few minutes of a meeting/huddle to • Be Efficient with Meeting/Huddle Duration.
discuss next steps and make plans to follow up. Do not default to one-hour or 30-minute increments.
Try scheduling a 20- or 45-minute meeting to
• Vary Location and Meeting/Huddle Structure. maximize productivity.
Changing the setting of your meetings/huddles can
be energizing. Walking meetings have been shown to • Book Meetings With Yourself.
increase team creativity. Schedule time with yourself to focus on crucial tasks
such as planning, communications or recognition.

CHECK OUT MORE ON MINDFUL MEETINGS:

How to Run a More How to Bring Mindfulness
Effective Meeting into Meetings

CLICK TO VISIT THE NEW YORK TIMES >> CLICK TO VISIT PSYCHOLOGY TODAY >>

Thrive@Hilton | Page 19

MINDFUL
EMAILS

Email can take a significant chunk of our time and attention
each day. Here are a few ways to keep it effective and positive.

1. Keep emails concise and be clear about 5. Be mindful about when you send emails.
what you are asking recipients to do. Sending emails at the end of the workweek
may signal that responses are needed over
2. Use the right level of formality and avoid the weekend.
using acronyms or slang that may be
unfamiliar to your audience. 6. Use a descriptive subject (e.g. Urgent,
For Review, etc.). For emails that are for
3. If an email chain is getting too long or awareness purposes only, use "FYI".
the discussion is complex, pick up the
phone. For a quick note, try using text/ 7. “Reply All” only when necessary — if you wish
instant message. to indicate receipt or say thank you, send
the reply to a specific person. Put "No Reply
4. Take time to respond to difficult messages. Necessary" at the top of the e-mail when
When writing an email that requires you don't anticipate a response.
sensitive content or tone, draft it, save it and
then walk away from it for awhile or sleep on 8. When using attachments, ensure they are
it — you'll likely have clearer perspective. in PDF format. For ease of reading, only
send non-PDF attachments if the recipient
needs to make edits.

LEARN MORE EMAIL TIPS HERE:

How to Overcome Email Overload Top Tips for Managing Your Email
With Mindfulness

CLICK TO VISIT INC >> CLICK TO VISIT THRIVE GLOBAL >>

Thrive@Hilton | Page 20

OUT OF
OFFICE

Whether you are out of office to recharge and take use of your Go Hilton
privileges or to take care of life, there are steps you can take to allow you
to unplug from work and minimize stress on your return.

BEFORE YOU GO… WHILE YOU ARE OUT…

• Block time on your calendar/schedule to give yourself • Set an out-of-office alert in email and on your phone to
time to prepare. notify people that you are out of the office and when
you will return, and designate who they should contact
• Send a calendar invite to people you interact with on for questions while you are on leave.
a daily basis to make them aware of and remind them
of your planned leave. Mark the invite as “free” so you • Try to truly disconnect while you are on paid time
don’t accidentally block their calendar. off– minimize checking work calls and email as much
as possible.
• Insert an announcement of planned leave in the
signature of your emails in the two weeks leading • Ultimately, do what works best for you. If it is easier for
up to the leave. you check email occasionally before you return to the
office, do so. However, if you need to truly disconnect,
• Delegate any activities that need to be completed honor that commitment to yourself. Set expectations
while you are out of office to another Team Member with your team about what access you may (or may
and discuss the specific tasks prior to your departure. not) have while you are away.

• Try to clear your schedule of any meetings or WHEN YOU RETURN…
planned events so you can pause your day-to-day
responsibilities until you return. • Clear the first day after your leave of meetings to
allow yourself time to catch up on emails and the
updated status of any activities completed while
you were on leave.

Example Out of Office Message:

I am currently out of the office. I will be back in the office on Tuesday, March 17. I will respond
to your email when I return.
If you need immediate assistance, please reach out to Jane Doe at [email protected].
Thank you for your patience and understanding.
Best regards,
Team Member

Thrive@Hilton | Page 21

THRIVE
THROUGH
FLEXIBILITY

Flexibility means different things to different Team Members. Our
Global Team Member Survey (GTMS) results showed the different types
of flexibility our Team Members value most, including:

• Benefit Choices • Manager Support • New Career Opportunities
33% hotels, 39% corporate 30% hotels, 41% corporate 25% hotels, 29% corporate

• PTO/Vacation • Family/Personal Matters
31% hotels, 53% corporate 26% hotels, 59% corporate

Hilton is committed to creating a flexible workplace for our Team Members.

PARENTAL LEAVE 10-DAY ADVANCED SCHEDULING
Best in class maternity leave in the U.S. and Committed to offering more flexibility
U.K. for corporate and hotel Team Members with consistent 10-day advanced scheduling
in the U.S.
HOTEL GROOMING STANDARDS
Aligned our outdated grooming standards HEART OF HOUSE
to a consistent best practice, reflective of Set and release new standards to improve
our diverse workforce back of house working environment for our
property Team Members
PAID TIME OFF (PTO) ENHANCEMENTS
Elevation of program to industry setting- …and we will continue to evolve our approach to create
standards; improving our Team Member's lives a flexible workplace which supports both our business
and Team Member success.

TEAM MEMBER CONSIDERATIONS MANAGER CONSIDERATIONS
• Start a conversation —Talk to your manager about • Flexibility is not one size fits all — Team Members have

flexible options (e.g., scheduling, work location, work diverse needs so be sure to understand each Team
hours, part-time/full-time roles). Member’s unique situation.

• Be solution-focused — Consider how you can meet • Seek balance — Find the right balance between Team
business needs and achieve your objectives while Member and business needs.
pursuing a flexible work arrangement.
• Communicate openly — Talk to your team about how
• Lead with your work — It is your responsibility to be Hilton supports flexibility and be honest about business
responsive and get your work done. needs and about your expectations.

• Discuss timing — Is the type of flexibility requested a • Keep an open mind — There may be several solutions
long- or short-term need? Propose a trial period and that ensure work gets accomplished while also
agree to check in along the way. meeting a Team Members’ needs.

Thrive@Hilton | Page 22

TIME TO
THRIVE

Empowering Leaders and Team
Members to create space to Thrive

There are many demands on our time and attention every day. Managing
our time and making space for what matters most is an important part
of how we all thrive.

How to Find Time to Thrive: Help Your Team Thrive:

• Make a To-Do List: There are a number of tools and • Prioritize what Matters Most: Are the tasks your team
apps (e.g., Trello, Wunderlist or just a notebook and pen) is performing a priority for today? If not, see if the task
that allow users to write down their priorities for the can wait until later in the week or change the order
day or week—find what works for you and use it to help of the tasks so that the most important items (early
you stay on a track. check-outs, VIPs, urgent items) get done first.

• Remember to Pause: After focusing for 90 minutes, • Set Clear Goals: Before starting a new project or shift,
take a pause, whether it is a few deep breaths, a quick take a few minutes to share what success looks like
call or text to loved one or a short walk, and then return with your team, including the steps that need to be
to your work or task re-energized! completed and in what order. 

• Avoid Multitasking: Tune out distractions such as texts • Maintain Open Communication: Discuss priorities
and emails so you can give your full attention to the and workload with your team. Help Team Members
task or person at hand. Whether at work or at home, proactively plan for big projects or tasks, and rearrange
try to stay in the moment. workload if needed as new priorities arise.

• Schedule with Intention: Make an appointment with • Build a Spirit of Recognition: Celebrate wins and
yourself that is dedicated to completing a specific daily successes with a quick note/card, team
activity, such as a training course you want to take, announcement or a short email. A simple "thank you"
a workout you want to try or connecting with another can go a long way.
Team Member over lunch or coffee.

• Build in Innovation & Planning Time: When do you
do your best thinking? During an early morning walk,
in the first hour at work or over a cup of tea in the
afternoon? Make time to innovate and think creatively
by prioritizing your thinking time on your calendar.

LEARN MORE

15 Ways to Increase 12 Tips for Increasing
Productivity at Work Productivity

CLICK TO VISIT INC >> CLICK TO VISIT FORBES >>

Thrive@Hilton | Page 23

INCLUSION
AT HILTON

“D iversity is our future, is part of our legacy and is fundamental to
our success.” — Chris Nassetta, President & CEO

In keeping with our Vision, Mission and Values, Hilton is committed to an inclusive workforce that fully represents
many different cultures, backgrounds and viewpoints. Understanding our Team Members’ unique perspectives, along
with those of our Guests, Owners, suppliers and partners is essential to driving our competitive performance. And
our company must always strive to reflect the global communities where we live and work. Our global brands provide
meeting places for people from all walks of life to connect and our goal is to provide a welcoming environment for all.

Diversity and inclusion are good for our Team Members and our business.
Here are some tips for how you can encourage inclusive behavior:

• Don't Be Fooled By Comfort: Though you • Diverse Teams Make You Smarter:
may feel more at ease working with people Working with people who are different
who share your background, working with from you may challenge your brain to
individuals who do not look, talk or think overcome its stale ways of thinking and
like you can enhance innovative thinking. sharpen its performance.

• Look for Cognitive Diversity: Seek out • Diverse Teams Process Facts More Carefully:
connections to people with different Diverse teams are more likely to reexamine
backgrounds, educations and personalities facts and remain objective, as well as help
from your own. Team Members identify potential biases
that could be counter-productive.
• Diverse Teams Make Better Decisions:
Diverse teams may outperform homogenous • Diversity is A Competitive Advantage:
ones in decision-making because they Studies are increasingly showing a direct
process information more carefully. link between strong diversity and healthy
business results, as well as innovation.

DID YOU KNOW? Gender diverse companies

Inclusive organizations are are 15% MORE LIKELY
TO OUTPERFORM than
3.3x more likely to report that
they are HIGH PERFORMING1 non-gender diverse companies.2

Sources: 1Bersin by Deloitte Benchmarking Study, 2014; 2McKinsey Thrive@Hilton | Page 24

MANAGING
YOUR
ENERGY

Managing your energy is one of the most powerful things that you can
do to create a sustainable, solid foundation for your life and your work.

DAILY ENERGY CHECKLIST: • Let others know when you need to focus:
Know your limits and let others know you will get back
• Avoid multitasking: to them once you complete the task at hand.
Focusing on one task at a time, without interruption,
can help you work smarter, not harder. • Automate or habitualize as much as possible:
Try to minimize the amount of decisions you have
• Clear your mind, write it down: to make each day by forming a schedule (blocking
When you start your day/shift, write down all of the off "Thinking Time" on your calendar) or writing down
things you need to do for the day, and then flag which your to-dos for the next day the night before.
ones need to be completed in the next 24 hours.
• Schedule your thinking time in the morning:
• Create a device-free time zone: Studies show that humans are at their most creative
Designate a portion of your day to turn off or silence in the morning, so try to free up your morning if you
your computer, tablet or phone. Use this time to take have an important deliverable or task.
a walk, go outside or spend time with loved ones.

Morning Routines For Effective Energy Management:

1. Start the day doing something you love: 4. Plan ahead:
Listen to music, do a few yoga poses or drink Spend a few minutes each evening planning for the
a cup of fresh coffee or tea day ahead by reviewing your schedule, laying out your
clothes or preparing your lunch
2. Get your sweat on:
Morning exercise will make you feel more energized 5. Do your most important work first:
and awake Tackle your most pressing, important task first

3. Be present:
Take five minutes each morning to reflect and clear

your mind. A brief meditation or simply a few deep

breaths sets the tone for a calmer day

DID YOU KNOW?

25 MINUTES 126 MINUTES MULTITASKING WITH ELECTRONIC
media caused a DECREASE IN IQ
are needed to return are lost each day due to greater than losing a night's sleep.
to proper level of focus distractions2
after being interrupted1 Thrive@Hilton | Page 25

Sources: 1University of California; 2Basex Productivity Study

MEDITATION

DID YOU KNOW? • Reduce stress • Increase self-awareness
• Improve concentration • Increase happiness
MEDITATION HAS • Encourage a healthy lifestyle
BEEN SHOWN TO:

"The greatest weapon against stress is our ability to choose one thought
over another." – William James

Mindfulness is a mental state where your awareness is focused only on the present moment, without judgment.
Mindfulness and meditation do not have to be practiced sitting down with your eyes closed—you can also practice being
mindful while out for a walk, while washing dishes or prior to making a phone call or responding to an email. If you have
time to breathe, you have time to meditate.

Here are some easy tips to get started:* 5. When your mind wanders — and it will wander — just
bring your attention back to focus on your breath and
1. Find a quiet place where you won’t be interrupted. the physical sensations.

2. Sit upright in a relaxed but alert position, or lie down on 6. Continue to focus your attention on the breath and
a floor or mat - whatever is most comfortable for you. on how the body moves with each inhalation and
exhalation for 2, 5, or 30 minutes-whatever works
3. You can keep your eyes open or closed, whatever helps best for you.
you feel more alert and focused.
7. Consider incorporating meditation into your workday.
4. Focus on your breath. Don’t try to control or analyze by kicking off team events/meetings/huddles with a
your breath; just observe it and the physical sensations 1-3 minute meditation.
that take place in your body as you breathe in and out.

LEARN MORE

Practical Hacks to Establish 7 Ways Meditation Can
a Meditation Practice Actually Change The Brain

CLICK TO VISIT THRIVE GLOBAL >> CLICK TO VISIT FORBES >>

*From productivity expert Chris Bailey Thrive@Hilton | Page 26

THRIVE@HILTON MIND
MICROSTEPS AND PLANNING

To recharge my mind, I will work to:  A udit my calendar: Map out how I would

 Take advantage of one professional like to spend my time each day.

development opportunity this year.
 Block off time to plan or innovate.
 M inimize the hours I spend on social media —
 M ake the most of meetings and tasks —
spend time with my friends and loved ones in
prioritize what is most important.
person or give them a call instead!


 Have a walking meeting/huddle.  C reate a device-free zone — turn off my phone,
 Instead of sending an email, pick up the phone
laptop, TV or other appliances and enjoy the
and call the person. feeling of being present in the moment.

 T hink about how to incorporate flexibility into  F ocus on breathing for one minute — in and out,

my daily routine. and pausing between breaths.

 Welcome ideas that are different from my own,  T ry a walking meditation, leaving the phone away

and be open to discussing diverse perspectives and just enjoying the movement of my body.
with my peers or team.


 Plan for being out of the office and identify

my backup point of contact.

The 2-3 microsteps I will focus on first are:

Here’s how I will incorporate this into my daily routine:

Thrive@Hilton | Page 27

BODY
MIND
SPIRIT

WE DARE
TO DREAM
AND CONNECT
WITH PURPOSE.

Recognition Innovation Giving Inspiration Networking

DID YOU KNOW? TRY A GRATITUDE
JOURNAL
Inspired employees are
Finding things to be grateful
2.25x MORE for and expressing gratitude in
PRODUCTIVE a journal can have a significant,
positive impact on well-being.2
than employees who are just satisfied with
their jobs.1 Thrive@Hilton | Page 28

1 Source: Harvard Business Review. 2 Source: O’Connell, O’Shea, and Gallagher, 2017.

RECOGNITION
MATTERS

FIVE KEYS TO RECOGNITION Make it personal

Make it frequent When praising a Team Member, be sure to
include a personal note or comment specific
Praise should outweigh constructive feedback. to the recipient. If you’re giving a reward, make
The Harvard Business Review notes that sure it’s something that the Team Member
top-performing companies give five positive will value.
comments for every negative one.
Make it big-picture
Make it timely
Random affirmations are nice, but recognition is
The best recognition happens as close as most effective when it’s given in the context of
possible to the moment of the event you a larger goal or business objective. Also, tie the
are recognizing. Recognition loses its luster recognition to our Vision, Mission and Values.
over time.

Make it specific

Instead of thanking someone for “going above
and beyond,” be specific and tell him or her
exactly what you saw or heard that deserved
recognition. The more detail you include,
the better.

Coming soon, Team Members will be able to use our new Recognition App to
quickly and easily give recognition using a range of tools, including customizable
e-cards and a new virtual interface. Check out the latest on the Recognition website
on the Lobby at http://lobby.hilton.com/sites/teammembers/all/recognition

DID YOU KNOW? 78% 80%

83% said being recognized of Hilton Team Members feel
motivates them in their job2 they are regularly recognized
of Hilton Team Members feel for the work they do.1
their teams celebrate individual
and collective successes.1 Thrive@Hilton | Page 29

Sources: 1Hilton 2016 Global Team Member Survey; 2Gallup, Bersin by Deloitte, Aberdeen Group.

INNOVATION
AT HILTON

Innovation is part of Hilton's DNA and has always centered on providing
exceptional experiences for our Guests.

From introducing the first direct-dial phones in Guest rooms to pioneering digital check-in and Digital Key, Hilton has
always been an innovation leader in the hospitality industry. Innovation comes in all shapes and sizes at our hotels, our
corporate offices and at the brand, regional and enterprise level. We want to be the best we can be, which involves
constantly learning and improving who we are, what we do and how we do it. Focusing on continuous improvement
ensures that together we are delivering exceptional experiences – every hotel, every Guest, every time!

Principles of Innovation: • Set Aside Time to Innovate. Think about
new ideas and make note of whether
• Don’t Sacrifice Growth for Comfort. Never these are big or small changes and how
avoid a difficult situation or challenge out of long it might take to implement your idea.
fear of being uncomfortable—you may end Share your ideas with your colleagues
up missing out on an amazing opportunity to to help identify possible obstacles or
grow, connect and collaborate or reinvent. improvements to your idea.

• Avoid Groupthink. Seek out different As a leader, encourage innovation by:
perspectives. If someone has an idea you do
not agree with, take a moment to consider it. • Ask: What can we do better? Where did
we fail?
• Learn Everywhere. Leverage everyday
situations to expand your knowledge base, • Reward new ideas
whether it is listening to a podcast, reading a
book or watching a YouTube video. • Debrief after projects to identify lessons
learned and best practices
• Raise Your Hand. Have an idea? Raise your
hand at your next team meeting/huddle and • Designate time for design sessions and
share your idea. No idea is too big or too small. idea generation with your team

LEARN MORE

Learn More About Innovation See Innovation Resources on the Lobby

CLICK TO VISIT HILTON UNIVERSITY >> CLICK TO VISIT THE LOBBY >>

Thrive@Hilton | Page 30

THRIVE
SABBATICAL

Coming Summer 2017

Hilton is launching an exciting new Thrive Sabbatical program in July
2017. The program provides the opportunity for our Team Members to
enrich the lives of others or accomplish a personal goal, and return to
work inspired.

Up to ten eligible Team Members globally will be able to go on a 4-week personally
designed sabbatical to:

GIVE A DREAM OR LIVE A DREAM

Give back to the community and enrich Achieve a personal goal, explore a new
the lives of others through a philanthropic interest or embark on a meaningful
or volunteering activity of their choice. adventure that will enrich their lives.

Hilton will provide:

Four weeks of Stipend of Medical + emergency Camera to
paid time off $5,000 USD (or local evacuation coverage capture your
currency equivalent) for international travel “Thrive Moments”

Eligibility: Team Members with five or more years of service will be eligible to participate. Please check program
guidelines for other eligibility criteria.

EXPLORE THRIVE SABBATICALS
ON THE LOBBY:

LOBBY LINK TO COME >>

Thrive@Hilton | Page 31

READY TO
TRAVEL?

OUR PROGRAMS INCLUDE: Family & Friends Team Member
Travel Program Hilton Honors
Team Member
Travel Program Up to 30 room nights • Instant Silver status
per year; 50% off best • Fast track to Gold status
• 50% off at hotel- available rate (BAR) • Points don’t expire
operated restaurants • Exclusive deals in Team Member

• Up to 30 room nights Hilton Honors Shopping Mall
per year, at rates • Enroll on the Lobby.
generally ranging
from $35 to $75.

Best practices for finding Go Hilton rooms Mix and match rates. Consider making separate
bookings for shorter lengths of stay to possibly “mix and
Be courteous. Only book rooms you intend to use, match” between rates on different days at the hotel.
and cancel right away when your plans change. Model
respectful behavior while on property. Be flexible. Go Hilton rates are available for booking
on a first-come, first-served basis.
Use the Flexible Dates feature. If even a single night in
a multi-night search does not have the discount available, Plan ahead. Book as far in advance as possible to take
the entire search will appear as if the discount is not advantage of full availability.
available at all. Try searching for a one-night stay and click
the Flexible Dates checkbox, which will let you see rate
availability day-by-day for each hotel you select.

Go Hilton is an outstanding success. In the first year following launch:

2.5M 258,000 613M+ 53,000+ COUNTLESS
Team Members upgrades to MEMORIES
room nights enrolled in the exclusive Hilton Honors Gold Status CREATED
booked Team Member Hilton Points earned

Honors program

Find out more about Go Hilton and book your next trip today: CLICK TO VISIT GO HILTON >>

Thrive@Hilton | Page 32

CONNECTIONS
ARE KEY

Creating a strong network of friends and acquaintances is a great
way to not only build on your own career but also bring new ideas and
perspectives to your work.

Here are some tips for building a professional network:

1. Get out there: Join professional networks, social 6. Do your homework: Invest your time in learning about
media groups and associations, and go to events, the people in your network so you can stay up to date
conferences and meet-ups. on what they are working on and can follow trends
and insights they share.
2. Believe in yourself: Don’t let fear of attending an
event alone stop you from going. By walking up to 7. Be open: Be willing to share your ideas, insights and
someone, smiling, and introducing yourself, you will assistance with new connections. They will be more
likely be calming their nerves as well as your own. likely to return the favor when you ask them for
If everyone is standing in groups, just ask to join in. assistance.

3. Have your go-to talking points: Like you would 8. Leverage opportunities: In addition to external
prepare for any meeting, prepare for networking by professional conferences and training, you can
thinking about things to say and questions to ask. leverage internal groups at work to meet new
Ask open questions and listen to the answers. people (TMRGs, Project teams, Blue Energy/CARE
Committee, Community Committee, etc.)
4. Follow-up quickly: Don’t wait to follow up with
someone. Connect with people soon after meeting 9. Make a wish list: Be thoughtful about who you want
them while you are still fresh in their mind. to connect with. Make a list each year noting three
people you wish to connect with — internally or
5. Be thoughtful: Think about the skills and experiences externally from Hilton.
you have to share as well as the skills and experiences
you would like to learn more about. Seek out
connections where there are alignments between
sharing information and learning something new.

LEARN MORE How To Network The Right
Way: Eight Tips
The Right (And Wrong) Ways To
Network At Any Conference

CLICK TO VISIT THRIVE GLOBAL >> CLICK TO VISIT FORBES >>

Thrive@Hilton | Page 33

THRIVE@HILTON SPIRIT
MICROSTEPS AND PLANNING

To recharge my spirit, I will work to:  D o a small act of service that reflects my integrity.
 Write down short-term goals, such as
 Send a note to a colleague, friend or relative
what I want to do today and what I aspire
to say something I appreciate about them. to do tomorrow.

 R ecognize a colleague for a job well done —  Make a one year or 18-month plan listing

even a simple thank you can go a long way. what I want to accomplish personally and
professionally.
 Share a unique talent with at least one
 Use the Go Hilton program.
person today.  Be truly present with my family and loved ones,

 Think of a specific way to facilitate innovation. especially when I am away from work.
 S hare one new idea with a friend or co-worker.
 E xpand my perspective by listening to a  Meet someone new inside or outside of work.

Tedtalk or taking a training on Innovation
via Hilton University.

The 2-3 microsteps I will focus on first are:

Here’s how I will incorporate this into my daily routine:

Thrive@Hilton | Page 34

WELCOME
TO THE THRIVE
COMMUNITY

Through Thrive@Hilton, we’re leading the charge to recharge – and
we want you to contribute! Tell us what we can do to support you,
what other ideas you have, and how the changes you have made have
helped you #thrivehilton.

Social media can be a great tool to share your thoughts and connect with family, friends
and your fellow Hilton Team Members. Use the hashtag #thrivehilton to stay connected on
the latest Thrive news, tips and events!

• Look for inspiration on how to thrive by • Remember: Always respect your peers'
following Thrive@Hilton on Lobby Buzz. privacy and ask their permission before
you post their photo.
• Share what being a Hilton Team Member
means to you on social media. What makes • Stay up to date on the latest Thrive news by
you thrive in your day and your career? visiting the Thrive Lobby Page: https://lobby.
hilton.com/Pages/Thrive-at-Hilton.aspx
• Add the hashtag #ThriveHilton to your story.

• See what other Team Members are saying
about Hilton by following #WeAreHilton on
social media.

While it’s valuable to connect, it’s important not to get overwhelmed. The key to thriving
is knowing when to disconnect, too.

NOW LET'S GET STARTED!

CONNECT WITH US:

@HiltonCareers All Hilton news you want,
@HiltonNewsRoom delivered to the palm of
your hand

Thrive@Hilton | Page 35

WE ARE EVOLVING
THE WAY WE WORK

We don’t want you to just WORK at Hilton,
we want you to THRIVE at Hilton.

Thrive@Hilton | Page 36

TEAM MEMBER GUIDE

#thrivehilton