Cross Grain - September 2017

CROSS GRAIN
September 2017 Vol. 44 No. 9

BERKSHIRE FARMHOUSE

ARCHITECT: Michael Waters, AIA
FIRM: LDa Architecture & Interiors
PHOTOGRAPHY BY: Greg Premru
PRODUCTS USED: Ultimate Casement Window,
Ultimate Double Hung Window, Ultimate Venting Picture Window
Past Marvin Architects Challenge Winner

AWARDS OF EXCELLENCE

Keith Fischer – Quality Jenna Kendrick – Coatings Bonnie Muggli – UCA

Keith’s passion to Jenna has been instru- Bonnie knows
resolve quality issues mental in the success quality standards for
through root-cause of all special color PIF her products and
analysis is evident in jobs and the release holds her coworkers
all improvement ef- of Designer Black. to the same expecta-
forts that he works on She has worked hard tions for exceptional
throughout the plant training employees results. She not only
in Warroad and with Grafton. In addition to be efficient at spraying and learning the does her job quickly and accurately;
to glazing improvement endeavors, Keith booth. Jenna was a major player working Bonnie helps others and moves from job
is concurrently supporting improvement with engineering on figuring out how to job without being asked. She works
efforts in WPPG for UCA and Next the MTO booth functioned and helping hard to meet production goals and always
Generation products. He approaches to identify problems. Her knowledge in has a pleasant attitude as she does so.
each opportunity with an open mind, look- all areas of Coatings allows her to help As a self-motivated and quality-focused
ing beyond the obvious through data and where she is needed and keep consistent employee, Bonnie ensures that products
process analysis to think differently and test quality standards for the products in are leaving the department efficiently and
new ideas. Keith is a great team member! the department. in prime condition.

Dustin Olson – Field Service Loren Arveson – Dealer Direct Shawn Kimble – UCA
Inside Service
Dustin always follows the scheduled Shawn is fantastic
priority for orders and Thoroughly under- at her job as stain
will ensure that each standing the history coordinator. Shawn’s
is correct and gets of Marvin products organization and
completed prop- allows Loren to build level-headedness
erly for guaranteed strong relationships allows her to lead her
customer satisfaction. with dealers and coworkers efficiently
He has decreased distributors who and ensures that each product is at its
trust his answers. Loren trains in the new highest possible quality. She knows what
waste by cutting salvage wood boards for employees in the department, and when needs to be on a cart before it goes out
retractable screens to be placed on so no coworkers ask him questions, he gladly and where it is supposed to go when it
damage in shipping or delivery occurs. answers them and shows them where comes back. Shawn is very thorough with
Dustin is a key team player and always to find the information. When Service her work and strives to be the best she can
dependable, he knows what is expected transitioned to supporting both Marvin at her job and it has definitely paid off!
and works well with new employees to and Integrity brands, Loren was a driving
train them properly. Working well under force for the team. He embraced the
pressure and keeping a positive outlook, challenge and has had a positive impact
Dustin is a great asset to his department. on the everyone around him.

2 CROSS GRAIN – August 2017

J. TODD LAXDAL AWARDS OF EXCELLENCE

Audrey Dawson – NG Components Andrea Solberg – NG Line B Duane Pic – Quality Auditor

Audrey’s ability to Andrea has a wide Duane’s drive to get
anticipate bottlenecks range of product and equipment back to
in her departments by process knowledge running is very critical
moving employees that has added in the success of the
within the work cell tremendous value to NG departments
greatly reduces the company. Andrea he supports. Duane
down-time and raises has attended several not only supports the
production levels. She strives to support leadership training sessions and uses NG department, but the entire facility. He
the Marvin mission, vision, and values by these skills to create alignment and help also takes care of all cutting equipment
developing and mentoring employees to elevate her teams’ overall performance. for the CINDH department and ensures
ensure the product being produced is top She has made excellent use of her cell that they too are getting quality parts to
of the line. Audrey is a visible and engaged board to keep her team informed and the line. Duane is often asked to cross
leader who fosters a working environment utilizes huddle meetings as an employee over to other departments to assist his
of teamwork and works toward the engagement tool to promote interaction teammates because he has an impeccable
common goal - the customer. and continuous improvement. eye for detail.

Teamwork Leads to Satisfied Customers

by: Eric Mason, Territory Manager the last spacer and then placed it prior
to setting the clad. Several comments
A customer recently flew to Warroad arrived. As it turns out, a small army were made about how engaged our
with his design team once his order was of employees in manufacturing were employees are, stating, “they love what
placed to see his project come to life prepared to show us the multiple stages they do and it shows.”
in person. The project includes inswing of the project.
casements from Signature, ultimate During this visit, we showcased our
casements, a round top with custom We were able to witness many steps in company values to a customer who
glass, and a Multi-Slide door. In addition, the window-making process, in fact, a recognized and appreciated them. Even
this order also contains the first custom round top with custom glass was fully something as simple as an employee
interior stain for us on white oak. assembled right in front of us. Through- looking up to offer a warm smile or
out the day, the customer approached temporarily pausing from their work to
When the customer expressed interest everything with genuine interest. During say hello made all the difference. Those
in visiting Warroad, Milo Cleven in Tours assembly, an employee working in little things don’t go unnoticed.
and Training quickly coordinated with his glazing asked the customer to sign
staff and manufacturing to make sure the While this particular project has already
customer had a uniquely great experi- shipped, it’s only the beginning of a
ence. Todd Dalen, Signature, and Dean great opportunity that we all can be
Heinen, Architectural, ensured all details proud of. What worked especially well
were in place so that the customer could with this tour was the employees from
see the correct window during the tour. various departments coming together
April Richter served as our tour guide, so willingly and invest their time to
working with me to finalize last-minute deliver a positively great experience
details the day before the customer for this customer.

CROSS GRAIN – August 2017 3

Yellow Rose 5K Nets Over $4,500
For Sunshine Hospitality Home

Since the first Yellow Rose 5K Walk/Run in For the fifth year in a row, twenty-four-year-old
2004, a total of $57,435 has been raised Beezer Skime, Thief River Falls, was the first to
for local causes through the generosity of cross the finish line with a time of 17:16.72. Sec-
area businesses and the efforts of partici- ond-overall finisher was Zachariah Heppner
pants and volunteers. In its thirteenth year, from Warroad with a time of 18:44.00. Sienna
the 2017 Yellow Rose 5K Walk/Run was Link of Bismarck, North Dakota was first in the
held Saturday, August 12, with 365 regis- women’s division with a time of 21:22.05. Med-
tered participants. The race netted $4,660 als were presented to the top three male and
for the Sunshine Hospitality Home, a home- female finishers in each of eight age groups.
away-from-home for patients and families in
Roseau County who travel to Grand Forks to
seek medical care beyond the services of their
home communities.

The Yellow Rose planning team wishes to
extend a special thank you to the many area
businesses that provided door prizes, mon-
etary donations, race-bag enclosures as well
as post–race refreshments. Thanks are also
extended to the many volunteers who manned
the race route ensuring accurate times and
safety for the participants.

4 CROSS GRAIN – August 2017

Historic Renovation in
New York City

Windows are among the most significant features of a landmark building
which is why it is important to retain the configuration, operation, details,
material and finish of an original window, as well as maintain the size
of the openings, sills, decorative moldings and the sash itself. In most
historic buildings, the window sash, window framing and the architec-
tural detail surrounding the windows were carefully designed as integral
components of the style, scale and character of the building.

That’s why Adler Windows chose Marvin to replace the windows for the
Noho Apartment Building in New York, NY.

Purchased in the early 1800s for $30,000 as a private mansion, the
building was converted into an 11-story commercial building in 1878.
The building is now registered as a New York City Landmark, making
the historic and aesthetic value of the building that much more important
and its original features necessary to maintain.

The Marvin Clad Ultimate Next Generation Double Hung window
was chosen to complete this project because of the traditional beauty
with state-of-the-art window performance it offers. It was a win-win for
the client. With an array of simulated divided lite patterns, interior and
exterior color options, ten hardware finishes, and hundreds of round top
sizes, Adler and Marvin were able to customize the windows to match
those of the original building. The 57 7/8” X 96 7/16” windows provide
the client with maximum light and breathtaking views of Washing-
ton Square Park.

National Truck National Truck Driver Appreciation Week This commitment extends to the careful
Driver Week is celebrated across America as a time to handling of our product and to partnering
September 10-16 honor professional truck drivers for their with customers at all locations.
hard work and commitment in tackling
one of the economy’s most demanding Please take a moment to thank a driver,
and important jobs. shake their hand, or give a wave. Thank
you Marvin truck drivers!
Marvin Truck Drivers at every location
take great pride in ensuring on-time Warroad, MN Based Drivers: 60
customer delivery in all types of challeng- Fargo, ND Based Drivers: 37
ing conditions. Through all of this, Marvin Roanoke, VA Based Drivers: 25
drivers, who represent all brands, have Ripley, TN Based Drivers: 22
been acknowledged nationally for their Grafton, ND Based Drivers: 7
adherence to Federal DOT Regulations Baker City, OR Based Drivers: 1
and commitment to over-the-road safety.

CROSS GRAIN – August 2017 5

Grafton
Continues
Work
Cell-ebration!

The celebration of work cells continued in
Grafton on August 1 & 2 with key Grafton
leadership, as well as some Warroad rep-
resentatives, visiting each of the 24 work
cells to thank them for their hard work and
dedication to this initiative. Much like in
Warroad, work cell members received a
token of appreciation and had the oppor-
tunity to hear from Operations leadership
on where we’re headed in the future.
Congratulations on this achievement
and thanks to all for your continued
commitment to work cells!

6 CROSS GRAIN – August 2017

Celebrating HONORING
Bill Marvin’s WILLIAM S. “BILL” MARVIN
100th Birthday 100th BIRTHDAY ANNIVERSARY

On Thursday, August 24, Warroad well as all who attended—for helping to
employees and community members make the event in Bill’s honor a success!
alike gathered for a farmers market It was wonderful to see so many people
outside the Training and Visitors Center visit the market and take in the activities.
to celebrate Bill Marvin’s 100th birthday
anniversary. In honor of his cultivating
spirit and impact within our organization
and in our community, market vendors
showcased and sold their homegrown
produce, made-from-scratch food items
and handmade crafts.

A sincere thank you to all—those employ- August 25 marked what would have AUGUST 25, 1917 – AUGUST 31, 2009
ees who participated as market vendors as been Bill’s 100th birthday.

CROSS GRAIN – August 2017 7

SERVICE ANNIVERSARY RECOGNITION

40 Years moved to Warroad together in 1977 to been glad that she had such a stable job
be closer to her husband’s family. Joy’s that provides so many benefits for her
Ellie Olson – Ultimate Casement favorite part about her job is the challenge and her family. The biggest changes Betty
of completing a project on time and has experienced in her time at Marvin
After her high school watching all the pieces come together. is the amount of processes that are now
graduation, Ellie She has received Employee of the Month automated in the plant. The people who
came to Marvin to twice, once in 1986 where she was gifted have influenced her most are Bill Marvin
begin her career. She a wooden clock with the Marvin logo, for his hard work and respect for his em-
started in the Glass which she still has! ployees and Sam Johnson who knew how
Room and spent 20 to listen to his employees. Others who
years there before Dan Ostlund – Receiving impacted her include David Corneliusen
becoming a Facilitator. The past 20 From Birchdale, who was a hard-working straight-shooter,
years Ellie has served as a Facilitator and Minn., Dan came to Neil Cole for his balanced leadership
is currently working in the Casemaster Marvin because his style, both strict and compassionate, and
Product Group. Around 300 employees mother and sister Yogi Koble who is quick to praise and
make up the group that Ellie works with worked here and possesses a sense of humor which lightens
and her favorite part of her job is being he was looking for up the work days.
with these people. The growth of Marvin steady employment.
has been incredible for her to witness 25 Years
– especially the transition of glass being Over the last 40 years, Dan has had too
in-house to now bringing it in for product many great memories at Marvin to list. He Jeremy Janson – Home Center
manufacturing. The biggest influences started his career in Single Hung, moved
on Ellie have been the Product Group briefly to Rip & Cut, then moved back as a Jeremy first started
Managers who taught her what she knows parts person for Stack & Strip. Dan spent at the old Hardware
as a Facilitator. She advises her coworkers 35 years in Receiving working with lineal Store as a general
to be open to learning and change – take metal, and is now the parts delivery person clerk, and from there
everything in stride. for Receiving. He has been in this position he managed the
for about a year and truly enjoys being plumbing and heating
Joy Ostlund – ICIM able to move about the entire plant. department. When
the Hardware Store transitioned into the
For the past 11 30 Years Home Center, Jeremy managed the Ap-
years, Joy has been pliance and Fireplace department where
a Configuration Betty Otto – Ultimate Casemaster he has been the department manager
Development for ten years. His favorite part of his job is
Technician in the ICIM Betty first started helping customers with their projects and
department, and she work at Marvin in making sure they find the products they
has been at Marvin 1976. This is her third need. The best memory of Jeremy’s career
since 1977. Her first job at Marvin was time back as she was the transition into the new Home
in the old Double Hung department had to leave to care Center. His biggest inspiration was Jack
installing frame hardware before buildings for her mother and Marvin who was honest, generous, and
6 and 7 were created. Originally, Joy is then to care for her always told it how it was.
from Stephen, Minn. and she met her children for a few years. She has always
husband, Dan, while attending college
in Thief River Falls. From there she went
to Moorhead State University and they

8 CROSS GRAIN – August 2017

Getting to know the Marvin Family’s 5th Generation

Baker City Annual Meeting
gets a Great View Cross Grain
of the Eclipse
Photo Submission
Baker City captured a view of a lifetime when the solar eclipse occurred on Monday, Deadline – Oct. 27
August 21. The state of Oregon was located on the path of the total solar eclipse, and
employees didn’t miss the opportunity to view it on the Building A front lawn. Check Employees
out what they could see! who celebrated
or will cele-
brate service
anniversaries
of 25 years or
more in 2017
can submit a
personal photo
to be included
with their story in the Annual Meeting
Edition of the Cross Grain. Email or inter-
office mail your photo to Annie O’Donnell
in Technical Publications by October 27.

CROSS GRAIN – August 2017 9

B e n e f i t s & We l l n e s s

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ONSITE CLINIC PROGRAM

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gmsupplierdiscount.com (code: 884503)
ONSITE FITNESS CLASSES
fordpartner.com (code: XX758)
8 Week Series Begins Sept. 12
do. App
Tuesdays
Helps you take fun,
BODY CHISEL | 5:20 p.m. |COB easy steps toward
YOGA | 6:05 p.m. |COB healthier habits.

Wednesdays Brought to you by Blue Cross Blue Shield of MN.

YOGA | 12:00 p.m. |HR Conf. Rm A do. fuel
FUSION | 5:30 p.m. |COB do. groove

Drop-ins: $8.00 do. chill
1 class per week: $60.00
2 classes per week: $100.00 “To do. or not to do. that is the question.”-Unknown
Try your first class for FREE!

Please contact Human Resources for more information.

10 CROSS GRAIN – August 2017

Employees Recognized Grafton Summer
in Survey Picnic Returns

The Market Intelligence team would like to share excerpts from An employee family picnic returned to Grafton for the first
a recent survey conducted with dealers and distributors that time in several years. Perfect summer weather, good food
include employees from our customer service team. Respon- and family were highlights as many employees brought
dents were asked to assess their satisfaction with our brands their families out for an afternoon in the park. Managers and
performance in various aspects including product, ordering and supervisors served up burgers, hot dogs, beans, chips and
delivery, and support/service. Thank you to these employees for ice cream treats. Youth and adults had fun playing games.
leaving a lasting impression! With the success of this event, plans are already underway for
next year’s picnic.
Eric Klein – Tours & Training

“Best areas of support come from Eric Klein and his
department on installation and service work, as well as from
the architectural department.”

Todd Dalen – Architectural

“Great job on… getting custom door transoms in the
Signature area. Helped us secure significant business!
Thanks to Todd Dalen.”

RETIREMENTS measurements on the parts he runs are a President’s Award for his exceptional
consistent and is thankful for all the great work training in new employees on the
Leland Hendrickson – Wood people he’ gotten to know and work with Double End machines.
Processing over the years. In 2015, Leland received
Leland grew up on the family farm Leland and his wife, Phyllis, have two
south of Baudette and moved to children, Betsy Fish and Anthony (who
Warroad after he was married in passed away in 1998). They also have
1969. When he started at Marvin 43 two grandchildren, Alyssa and Tiffany,
years ago, he worked in the supply and three great-grandchildren, Noah,
room. Since then, Leland has worked Parker, and Conner. In retirement,
in various departments including Leland is looking forward to hunting,
Quality Control, Metal Cutting, Tilt fishing, trapping, camping gardening and
Turns, Traps and most recently in restoring an old Ford tractor.
Wood Processing, where for the last 15
years, he has worked as the operator CROSS GRAIN – August 2017 11
of the Double End Tennoner. Leland
enjoys the challenge of making sure the

YPO GOLD TWIN CITIES
VISITS WARROAD

On behalf of YPO Gold Twin Cities, we want to thank the Marvin family, the Marvin Windows and Doors
team and the community of Warroad for being such gracious, wonderful hosts during our Northern
Lights Experience.

Right from the start - touring the Wm. S. Marvin Training and Visitors Center, the Window Manufacturing
facility, the Gardens arena, the Shed and the Artisan experience at the Warroad Library and Museum, we
experienced a community spirit that will not be forgotten.

Thank you to everyone who was involved in making this visit a lifetime memory.

What We Do Matters Our Purpose

Every encounter we have with our customers matters! Our dedication to the quality of To enrich the spaces and places
customer experience is a large part of what makes us stand out against competitors. where we live and work.
High quality products and high quality service make for highly satisfied customers,
just like the one who submitted the following ‘thank you’ to our Customer Care Published monthly for the employees of
Agent, Ashli Renfro: Marvin Windows and Doors
www.marvin.com
“We spoke last week of a Marvin door we’d been having
problems with and couldn’t seem to repair it ourselves. I Volume 44, No. 9 September 2017
wanted to let you know that a repairman came by on Monday Emily Finley, Editor, ext. 622460
morning and fixed our problem in about 20 minutes… I wanted Sara Eidsmoe, Editor, ext. 4043
to tell you how much I appreciate your help in resolving this Brianne LaDuke, Student Writer
problem for us. You were so nice, understanding, and seemed Tim Bjerk, Photographer, ext. 1382
so willing to help us. After this experience, I can see why Annie O’Donnell, Layout, ext. 1373
Marvin has such an excellent reputation. Thank you again for
your kindness and interest in us personally.” Andrea Warkentin, Publication Intern
Printed on recycled paper (10% post consumer fiber)
12 CROSS GRAIN – August 2017