BUSINESS MAGAZINE GROUP 4

LEADERSHIP SKILLS, INDIVIDUAL
DIFFERENCES AND PERSONALITY

BUSINESS MAGAZINE

Volume 1 Issue 1
May 2022

'' The Culture of any
organization is shaped by
the worst behavior the
leader is willing to
tolerate."

Gruenter and Whitaker

WRITER'S

MESSAGE

MUHAMMAD FAZRIEN AQIL BIN OSMAN

269626

Failure is not opposite of success, its a
part of success.

KATHIRESAN GANESAN
279525

The golden rule for every business person is
to put yourself in your customer's place.

NUR AYUNI ADILA BINTI MOHD SHUKRY
277970

If oppurtunity doesn't knock, build a
door.

NORSHAZWANI BINTI AZIZ
280574

There's nothing wrong with staying small. You
can do big things with a small team.

HANNY SURAYA BINTI MOHD FIEZOL
281635

Stick with your
true north-build greatness for
long term.

LEADERSHIP SKILLS,
INDIVIDUAL
DIFFERENCES AND
PERSONALITY

TABLE OF CONTENT

Brief Overview
Details Description
Business Gallery

1

OVERVIEW

A manager in an organisation must have a set of critical

criteria for the well-being and success of the

organisation. Leadership abilities, individual variances,

and strong personality qualities are among them.

Leadership skills are extremely important, actions, and

competencies that leaders should possess in order to

promote employee well-being and contribute to

organisational advancement (Leadership Skills, 2010). The

key work responsibilities of leaders are to direct and

motivate individuals to carry out their responsibilities

and accomplish goals and objectives. True leadership

qualities entail assisting others in developing their own

potential. Leaders achieve success in the use of

leadership skills by assisting others in developing their

own strengths. There are several leadership abilities.

Leaders must understand that in order to perform

successfully in their positions and achieve the intended

goals and objectives, they must have the necessary

abilities. Furthermore, a manager must comprehend

what talents they must employ in a variety of scenarios

and locations. The application of skills must be done in

such a way that it benefits both the employees and the

business as a whole. In addition, each member of the

organization has his or her own personality and style.

Working well with others necessitates awareness and

respect of how individuals differ from one another. Gary

Heiman, for example, is tenacious and motivated,

attributes that have helped him succeed as CEO of

Standard Textile. 2

it is critical that Heiman's It should come as no surprise,

subordinates and coworkers therefore, that many of us

understand what he is like and behave out of character at

what is essential to him in order work in order to fit in with our

to work well with him. Individual coworkers. The most essential

differences have an influence on thing to keep in mind is that

each person of an organization's there is no such thing as a

feelings, attitudes, and "perfect" personality in the

behaviors, thus managers must job. The value of personality

be aware of them. Individual and how it contributes to a

differences have an impact on job company differs depending on

happiness, performance, stress, the function and sector.

and leadership, to name a few. Having the capacity to excite

Organizational members engage and support your colleagues

with one another on a regular while also knowing their flaws

basis, and these interactions are is crucial to an organization's

only likely to result in success for managers and

satisfaction has been associated business executives.

and performance if they Employers must be able to

understand one another. Besides communicate effectively with

individual differences, their employees and stay

personality also plays an adaptable in the face of

important role in the change in order to move their

organization. Extraversion, company ahead. In both cases,

agreeableness, a manager's ability to form

conscientiousness, neuroticism, and maintain connections with

and openness to experience are coworkers is critical to the

the "Big Five" personality success of the company. As a

qualities that every one of us result, in this study, we

possesses. It's natural to believe examined many firm

that one personality type is executives based on those

superior to another, or that one variables.

will get greater favor from an

organization. 3

Mohamad Hakimi Bin Mohd Noor

27-year-old

Assistant Manager
Black Canyon Restaurant Sdn Bhd

He was born in Kelantan's Kota Bharu, but grew up and settled in Perak's Taiping. He is the
youngest of five children. He received his early education at Sekolah Kebangsaan Simpang, and
followed his studies to the secondary level at Sekolah Menengah Kebangsaan Simpang, where he
completed his Sijil Pelajaran Malaysia (STPM). He was then offered a place in Universiti Utara
Malaysia to pursue a Bachelor's Degree with Honors (UUM). At Universiti Utara Malaysia, he was
selected to study Bachelor of Hospitality Management. He spent approximately two years as an

Assistant Manager at Black Canyon Restaurant Sdn Bhd (Branch Alor Setar, Kedah) after
graduating.

LEADERSHIP SKILLS

1. Communication
Mohamad Hakimi, like everyone else, has diverse leadership characteristics. He constantly
delivers precise directions so that everyone on the team is aware of what has to be done. In
addition, he was steadfast in his actions. He would sternly but gently chastise his employees
so that they do not become careless and repeat the same mistakes. As a manager, he also
makes an effort to communicate with employees so that they feel at ease with him and that
the gap between workers and superiors is not too wide.

2. Positive attitude
Furthermore, as a manager at Black Canyon, Mohamad Hakimi never undervalued his
subordinates' skills. He gave his subordinates a lot of room and listened to all they had to
say. He also had a hard time expressing his rage to his subordinates. He knows how to keep
his emotions under check at work. He is not much moved by emotions and prefers to
delegate authority to subordinates. He also makes sound decisions. He does not continue to
penalise subordinates when something happens at work. He'll listen to the entire narrative
and figure out what really happened ahead of time. Indirectly, this can improve ethical
behavior. According to organizational theory of behavior, ethical dilemmas and ethical
choices are situations in which an individual is required to determine right and wrong
behavior. Good ethical behavior is not so easy to determine. Organizations distribute codes
of ethics to guide employees through ethical dilemmas. Managers need to create an ethically

4healthy climate.

3. Determination

Mohamad Hakimi is a highly motivated manager at work. He always keeps the personnel at Balck
Canyon in a good mood so that they don't feel obligated to come to work and confront a new day.
Mohamad Hakimi is also a person who is concerned about his employees' problems and is
sympathetic to their concerns. He is always willing to help and works with subordinates to attain
company goals. When subordinates have challenges, he is always compassionate and tries to
encourage them to work and provide their best effort. This can create a positive work environment.
The great work environment is the result of Mohamad Hakimi's motivated and compassionate
attitude towards his employees. Positive organizational scholarship, according to organizational
behavior theory, is about how firms develop human power, cultivate vitality and resilience, and
unlock potential. Employees describe situations in which they show their best performance, and
this branch of research focuses on their strengths rather than their weaknesses.

INDIVIDUAL DIFFERENCES PERSONALITY

Mohamad Hakimi, the manager at the Black Mohamad Hakimi is different from other
Canyon restaurant, has a distinct personality Black Canyon managers in that he does not
that many of his coworkers adore. One of like to be upset with his colleagues. To avoid
Mohamad Hakimi's characteristics is that he is embarrassment among his employees, he will
constantly upbeat with his employees. Aside chastise them personally. Aside from that, he
from that, he is a person who knows how to is skilled at managing his emotions at work.
manage tension. He also enjoys to work in a He is sensible to keep his personal and
group setting. Mohamad Hakimi is also professional lives separate. He avoids mixing
recognised for being an excellent listener, often professional and personal matters. Mohamad
seeking out the opinions of others before making Hakimi is also always aware of issues
a choice. Many of his coworkers like his mature concerning his employees. His employees
demeanour. He is also a person who places a adore him for emphasizing the importance of
high importance on the quality of his job and is employee health and safety.
always on time. His attitude of constantly
following directions made him popular among
his coworkers.

5

Nadhirah Binti Mohd Hassan

36-year-old

Department Manager
McDonald's Taiping, Perak

She was born in Taiping, Perak on 5 November 1986. After she attended her formal primary and
secondary education, she pursues her studies in Bachelor of Media Technology with Honour at
University Utara Malaysia. She began her managerial career in 2010 as an Assistant Manager in
McDonald Kuala Lumpur and rose in rank to Department Manager within 3 years. After that,
she moved to Mcdonald's Taiping in 2013 as a Department Manager who is responsible to lead

certain systems such as inventory or training.

LEADERSHIP SKILLS

Nadhirah already has leadership skills for 8 years as a department manager at Mcdonald's, but she still
learns how to lead the group efficiently that can influence the employees toward the achievement of a
vision and mission. Nadhirah can communicate effectively with her employees. She will make sure all
employees understand the task given by explaining detail about the task. Next, she also can diagnose the
problem that occurs among her employees, and she manages to settle them by advising her employees.
Based on this example, we can see that Nadhirah has a conceptual skills as a manager.

INDIVIDUAL DIFFERENCES

As a manager, Nadhirah understands individual differences

among her employees, such as their feeling, thoughts, and

behaviour. Based on our interview, Nadhirah said all

employees are different from each other. Nadhirah said the

individual differences among her employees are about age.

Mostly, the age of employees in Mcdonalds' Taiping is

between 19 to 38. Consequently, turnover and absenteeism

rates are high, but Nadhirah manages to settle this problem

by motivating and supporting her employees. Nadhirah has

her way of managing diversity in the workplace to make

everyone aware of other differences. She has selected the

employees to join the effective diversity program such as

CarMax. Nadhirah said that diversity could create a good

working environment when we understand diversity and

respect each other. Furthermore, Nadhirah also understands

that her employees have their own cultural identities that will
6
influence the workplace.

PERSONALITY
Nadhirah has the best personality traits that any
manager should have, such as being a focused and
goal-driven person while working. It can relate to
the Myers-Briggs Type Indicator (MBTI), which
describes personality types by identifying one trait.
Based on MBTI, Nadhirah is sensing (s) versus
intuitive (N) because she does things very carefully
and with great attention to detail about works. For
example, every morning before starting the morning
shift, Nadhirah will tell her colleagues what their
target needs to be achieved before closing.
Furthermore, she also communicates honestly to her
subordinates by giving direct complaints or advice.
It will help them to improve their performance.
Other than that, Nadhirah is also one of the
managers who can handle pressure well. She has the
emotional stability to withstand work-related
pressure and will keep Nadhirah thinking clearly
during stress. We can relate to the Big Five factors
through this personality: emotional stability.
Managers with emotional stability tend to be calm
and self-confident.

7

Nur Aini Sofia Bt Syaranee

21-year-old

Founder / CEO
Bundle Beau

She was born in Taman Melawati, Selangor, on July 4, 2001, and raised in Bandar Saujana Putra,
Selangor. Her early schooling lasted six years at SK Taman Melati in Simpang, and she continued
her secondary education at SMKA Kuala Lumpur for another six years. She continued her studies

at Perlis Matriculation College before being accepted into Universiti Utara Malaysia Kedah to
pursue a Bachelor of Accounting (Information System). She experimented with a variety of online
businesses before settling on selling second-hand clothing, for example, kuih raya, cookies, Aishah

Sleepy Pad, Comics & Novels, and becoming an agent for the Secret of Adira brand from 2019.
Her career in the bundling business may be summarised in three words: difficult yet worthwhile.
She became a verified Preferred Seller in Shopee after 1 year of selling, and she was able to join
the Shopee international program, which allows her to send her products to Singapore via Shopee.
She made RM10,000 in sales on Shopee during her first year (2019). She then went on to sell on the
Instagram platform, where she saw an upsurge in sales. She learned a valuable lesson from her
experience: she hopes to get as much information and expertise in the area as possible. She also
tries to connect with other successful entrepreneurs to learn how they run their businesses. She

believes that we cannot survive if we try to do everything on our own. We require a system of
support.

INDIVIDUAL DIFFERENCES

Aini Sofea is a wise leader who understands that no dream can come true without solid planning. She
makes certain that preparations are in place and that everyone is aware of what is expected of them. She
also makes use of sound systems and architecture. A good leader does not impose rules, but they can assist
in thinking through a process to attain the organization's goals and objectives. Aini Sofea surrounds herself
with people who can help her move forward and work hard to achieve her goals. She understands that

everything is achievable with the correct vision, people, and strategy.

8

LEADERSHIP SKILLS

Trustworthiness

Members of Aini's team trust her as a leader, which increases
commitment to team goals. Communication improves, and ideas flow
more freely, resulting in increased creativity and productivity. Aini
assists others in becoming better and improving their lives. As a
trustworthy leader, Aini will always invest in her team's relationships.
She is unfailingly encouraging and willing to go above and beyond to
assist her team in growing and improving. A core of service and
support is at the heart of a trusted leader.

Creativity

They discovered that creativity is the most significant leadership
attribute for business success through survey-based research. Creative
leaders can attract team members who improve the collective's quality
and diversity. They can develop innovative processes that promote
learning and progress, resulting in a faster pace of improvement and a
tipping point where change becomes unstoppable. Aini understands
the importance of key principles in one's life and acts truly on them.
Aini as a Creative leader is open and honest, with intentions, words,
presence, and actions all in sync. She created an organizational culture
that values and fosters other people's ideas, removes barriers, and
organizes incentives to promote the desired transformation.

PERSONALITY

Aini is always calm. She observes the situation with an
optimistic outlook to collect data and put a plan in place
through challenging circumstances. When the walls come
crashing down, she knows some people rely on her. She used to
work with a boss who lost his cool in tense situations. That’s not
exactly the hallmark of confident leadership. She is also
motivated Through negativity. She discovered how to transform
negative energy into beneficial results. She'll be able to channel
that energy into useful pursuits once she realizes the power of
controlling her emotions. You can breathe in negativity and
allow it to poison your psyche. You can either carry it, send it
back to its source, or use it to make something wonderful.

9

Francis Teoh

57-year-old

Founder / CEO
Corus Hotel Kuala Lumpur

Francis Teoh but people called him Francis, aged 57 born on 12 December 1965 in Penang. His hobby is
reading in his spare time to add knowledge. He has a higher education background from a Sijil

Pelajaran Malaysia (SPM) to a bachelor's degree. Due to the knowledge, he has he managed to open
largest chain hotel in Malaysia successfully. His mission and vision are to be a recognized hotelier in
future. He is in a hotel industry which the hotel named is Corus Hotel KL, which main in offer service
in hotel rooms, food and beverages. He started his career in this business on 1988 from being junior

staff until now he achieved his achievement being a head of department. According to himself the
business is so special because the business is people oriented, and he hope that the business can grow in

future and be well known.

LEADERSHIP SKILLS

He said that teamwork leadership skills are needed to be a successful leader. He led his workers

to be successful as him with job training and guide them from small to big things. Since he led

his workers, then we can say that Mr Teoh is risk aversion person because he prefers a sure

thing instead of a risky outcome. He has a power so he wants to averse the risk that will arise.

He thinks that reward is a important motivation to make a movement for a better future. As

motivation is the processes that account for an individual’s intensity, direction, and persistence

of effort toward attaining the goal. Motivation is varying among all human being in this world,

not all person is same, reward also can be a motivation which employer can give some bonus,

promotion, and etc but again not all people work to gain money some of them may work because

they want to help others like in this situation maybe there is Mr Teoh’s workers who work want

to help travelers that have a-night at their hotels have a comfortable rest and foods.

In interview we also ask him if his workers slow in doing job, what will he did? And he

responded that he will find out the root cause and counseling them to make sure there is no more

conflicts. Based on organizational behavior theory, interpersonal skills (employer ability) very

important such communication is the key to solve every problem that arrives which can lead to

have a good place to work and have better financial performance which when there is smart

employee then there will be a good environment that can make employee satisfied with the work

and have the best output in the end.

10

INDIVIDUAL DIFFERENCES

He felt that he is resilient and adaptive makes he different
leader from the others. It can make he have the ability to
recover from adversity, adapt and thrive. It builds the
capacity to be productive, resourceful and creative while
dealing with changing circumstances or adversity since he
works in hotels industry so it might have diversity of races
for example, as a manager he has to make everyone feels
comfortable while working.

PERSONALITY
Last but not least, leadership skills are very important in every
aspect to have a better outcome in the end. It is a people-oriented

approach to management based on the idea that motivated
employees are likely to be more effective and productive. Mr Teoh
also have a good leadership skill in dealing with the obstacles that he
faces such employees stress, working environment, diversity and etc.

11

MALAYSIA'S

Sunway Property launched Sunway Property Pals+, Malaysia’s first-of-its-kind inclusive CORPORATE CLICKS
community experience for each and everyone residing in Sunway Property developments
be it owners, sub-sale owners, or tenants. 12
The inclusive Sunway Property Pals+ program is designed to provide greater convenience
and privileges for all residing in Sunway Property developments – comprising of Rent+,
Care+, and Reward+.
25% of monthly rentals by tenants who reside in Sunway Property developments will be
recognized as rent credit (or savings) by Sunway Property and can be used as partial
payment for their first property purchase with Sunway Property. Rent credit can be
accumulated over a two or five-year duration through the Sunway Property Rent+
program. It will be applicable nationwide from 1 June 2022 and will also benefit both
owners and sub-sale owners by making their units more tenantable.
Acknowledging what residents want, Sunway Property has also put together a new
cleaning service that leverages Sunway Hotels & Resorts. Cleaners are professionally
trained by Sunway’s five-star hotel. The cleaning service will utilize disinfectants supplied
by Sunway Pharmacy, while the cleaning products are sustainably-sourced and green to
ensure occupants’ health and well-being. Bookings can be made conveniently via call or
WhatsApp to the Sunway Property Care+ service line.
In the first phase, the cleaning services will be available at selected Sunway Property
developments including Sunway Bayrocks, Sunway GEOSense, Sunway GEOLake,
Sunway Nautica, and Sunway LaCosta at a competitive rate of RM 100 for two hours or
RM 140 for three hours for two cleaners, with a discount of 50% for the first three months
starting June 1.
In addition, the newly enhanced Sunway Property Reward+ offers lifestyle rewards by
leveraging Sunway’s unique ecosystem including healthcare, education, retail, leisure, and
hospitality as well as rebates of up to 3% for repeat buyers, and 1% additional rebate for
sub-sale buyers for their next purchase from Sunway Property.
Speaking at the launch, Sunway Property Chief Brand and Marketing Officer Gerard
Yuen said that the program was developed and designed as part of Sunway Property’s
holistic plan to build Future Forward Cities that are sustainable for both the current and
future generations.
“We are replicating innovations that were first test-bedded in our flagship township of
Sunway City Kuala Lumpur, our living lab, and then injecting this DNA into our
developments and communities nationwide.”
“We have been mastering the craft of our signature Sunway Design & Development
Architecture (SDDA) in our developments to promote a more healthy, sustainable, and
holistic lifestyle for our residents. The four pillars of SDDA are anchored on
Sustainability, Innovation, Health & Wellness, and Lifestyle & New Experiences, which
leverage on Sunway’s expertise from 13 business units and start-ups,” Yuen added.
Sunway Property Rent+ was first test-bedded at Co-Living @ Sunway House Waterfront
Residence in Sunway City Kuala Lumpur, where tenants enjoyed first-hand the new
community experience. With its success, the programme was expanded nationwide. The
existing Sunway Property PALS home owners and new buyers of the current Sunway
Signature Series 2022 Campaign, which ends on July 31, will be part of the enhanced
Sunway Property Pals+ programme from June 1. Sub-sale owners and tenants within
Sunway Property’s developments can sign up at
https://propertypals.sunwayproperty.com/ to enjoy the new community experience.
May 2022

13

CREATED BY:

KATHIRESAN GANESAN 279525
MUHAMMAD FAZRIEN AQIL BIN OSMAN 269626
NUR AYUNI ADILA BINTI MOHD SYUKRI 277970

NORSHAZWANI BINTI AZIZ 280574
HANNY SURAYA BINTI MOHD FIEZOL 281635