SDC-EO-5329_Eligibility Newsletter-digital

Eligibility Operations All-Staff Meeting 2

Customer Satisfaction 3

MAR 2017 / VOL: 45 CalFresh Program Outreach 4

ELIGIBILITYTIMES Chula Vista FRC Events 5

Black History Month 6

Eligibility Events Summary 8

Facilities Updates 10

Program Updates 11

Eligibility Operations
All-Staff Meeting

HOT TOPICS

CalFresh Program Outreach Customer Satisfaction Black History Month

The number of our outreach project Below are the Customer Satisfaction The theme of this year’s NEFRC
CalFresh packets mailed out in 2016. These Survey results for January 2017. We Black History Month Celebration was
special packets were mailed to families and continue to receive outstanding results “My Black Is Beautiful.” This theme
adults who applied … Medi-Cal online but on great service we are … encompasses the idea that we are all

ELIGIBILITY OPERATIONS ALL-STAFF MEETING

On February 14, Eligibility “What hasn’t
Operations had an All-Staff meeting changed is
at Liberty Station. Most All Staff Ms. Spiller’s
meetings are informative, and commitment
include fun facts, accomplishments
and great guest speakers. to the people
However, most do not usually have she serves”
guest speakers who began their
employment in 1967 and are still
going strong.

Sheryl Spiller, Director, County of Los Angeles Department of Public Social
Services (DPSS), was the keynote speaker to a large crowd of Eligibility Operations
staff as well as FRC Management, Chiefs and RGMs across the regions.

When Ms. Spiller started her career the average cost of a new house was
$14,250, gas was 33 cents a gallon, minimum wage was $1.40 and you could
purchase a brand-new car for $2,750. Times sure have changed.

What hasn’t changed is Ms. Spiller’s commitment to the people she serves.
Beginning her career right out of high school as a clerk typist, Ms. Spiller rose
through the ranks to her current role as the Director of DPSS, with her focus
always on being her best and expecting the best of everyone around her.

Ms. Spiller’s belief has always been to implement any new reforms, which help improve service delivery, promote
program integrity, reduce operating costs and make the best use of staff time, they need to utilize innovative
technologies that are integrated into daily operations.

Ms. Spiller understands that the compassion and dedication of her staff are reflected in the quality of service they provide
participants. This level of service excellence could not be achieved without the daily contributions within the department
that she leads. She focuses on working together to align efforts to achieve better outcomes that directly benefit the
residents. Her philosophy can be found in one of her favorite songs by Whitney Houston, “One Moment in Time,” “Each
day I live, I want to be, a day to give the best of me. I’m only one, but not alone. My finest day is yet unknown.”

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CUSTOMER SATISFACTION

Below are the Customer Satisfaction
Survey results for January 2017. We
continue to receive outstanding results
on great service we are providing!

Did you receive Were you satisfied with the
courteous service? information you received?

84% Yes (221) 84% Yes (223)

6% No (17) 5% No (12)

10% No Response (26) 11% No Response (29)

What did we do well? What could we have done better?

23% (60) 27% (72)
77% (204) 73% (192)

With Comments With Comments
No Response No Response

3

CPORAUOLTFGRREREAASCMHH

CALFRESH OUTREACH:

The number of packets: 73,352

The number of our outreach project CalFresh packets
mailed out in 2016. These special packets were mailed
to families and adults who applied for Medi-Cal online
but were not receiving CalFresh. Most families that
qualify for the Medi-Cal program also meet eligibility
criteria for CalFresh. These efforts resulted in the
approval of over 4,053 CalFresh applications. That
translates to families and adults who will be putting
nutritious food on their tables with the help of CalFresh.

Outreach at Northgate Market on 43rd St.

Our efforts to reach more members of our community were
evident with our first outreach visit to Northgate Market.
Setting up our CalFresh table at this popular market created
a great opportunity to share information with interested
shoppers. Several shoppers (not pictured) stopped at our
table to ask about CalFresh and pick up flyers. Although this
was our first event at Northgate, it sure won’t be our last!

MY PLATE 10 HEALTHY EATING
TIPS FOR PEOPLE AGE 65+

Choosing healthy foods is important for everyone. Enjoying a
wide variety of foods will help your body get the nourishment
it needs. As you get older, good nutrition can play an
important role in how well you age. See this website for tips
on choosing fresh, healthy and balanced foods. Go to:
https://www.choosemyplate.gov/ten-tips-choosing-healthy-
meals-you-get-older

4

CHULA VISTA FRC EVENTS

IMPERIAL BEACH/FOOD DISTRIBUTION EVENT

On February 7 and 14 in Imperial Beach, the
Chula Vista FRC was invited to provide outreach
material and CalFresh applications for local
citizens at the Imperial Beach United Methodist
Church to help spread the word about potential
programs our customers might be eligible to.

NORMAN PARK HEALTH FAIR

The Chula Vista FRC participated in a health fair that was coordinated by the Chula Vista Community Collaborative and the City of Chula Vista on
January 25. During the Fair, County staff were able to provide outreach material and assist customers in questions regarding assistance programs.

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BATLATCHKEHNIOSTROTRHYEAMSOTNFTRHC

Petros Alemeselassie, Deputy Director – Central & South Regions, Asheka Huey, Human Services Specialist (HSS), Trenae Carter-Hollinger, HSS, Barbara
Jimenez, Director – Central & South Regions

The theme of this year’s NEFRC Black History Month On February 1, we created our main instillation: a “Living
Celebration was “My Black Is Beautiful.” This theme Tree” display. This display featured flags which represented
encompasses the idea that we are all beautiful in the various cultural backgrounds in the FRC. This display
everything we do and strive to accomplish. This month also included the African-American flag, which is a
we celebrated February to be a month of harmony and representation of unity in the African culture and pictures of
peace in the workplace. By representing harmony and African men and women in traditional head wraps.
peace, we are creating beauty as a byproduct.

“Intelligence plus character — that is the goal of true education.”

—Martin Luther King Jr.

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We opened our celebration with a libation ceremony “We are all
demonstration on February 8. During this event we poured water beautiful in
into a plant and committed to promoting positivity in the office everything we
despite our various backgrounds. We passed around paper do and strive
leaves and requested coworkers to share a positive thought, to accomplish”
quote and/or mantra that motivated their ambitions. These leaves
were placed on our “Living Tree” display for all the office to enjoy. We will concluded our month long
As coworkers viewed the notes, they became inspired and were celebration on February 22, with a
compelled to participate, resulting in over 50 leaves on our tree. potluck and a parade. This event
featured various ethnic foods and
On February 15, we hosted a head wrap demonstration. During clothing. It will combine food, fun and
this event we provided historical references for the various styles of togetherness amongst our Northeast
wraps. We taught participants multiple wrap techniques, which can family. It was our pleasure to host this
be incorporated in their everyday lives. Some participants wore their celebration and spread positivity and
wraps throughout the day and noted how stylish they felt. harmony throughout the FRC.

“My Black Is
Beautiful”

Shaira Borrero-Font, Human Services Specialist (HSS), Asheka Huey, HSS, and Trenae Carter-Hollinger, HSS

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REGIONAL/OUTSTATION ELIGIBILITY EVENTS SUMMARY

The summary below and on the next page allows us to see the actual numbers of our staff going out into the community to help spread
information to the general public regarding our public assistance programs, including CalWORKs, CalFresh, Medi-Cal, General Relief, etc. The
numbers are broken down between regions and specifically break down the numbers for events that took place in the previous month and
events we are already planning on attending as well as the number of people and applications that were processed or we expect to process.

FEBRUARY 2017

Region # of Events # of Customers # of Staff # of Apps # of Info Docs 9,434
Contacted Attended Processed Distributed
Number of EO CalFresh Apps
East 4 60 7 0 60 Mailed Out Feb. 2017
26 65 279
North Central 8 85 10 8 859 20,692
7 2 247
South 6 210 24 0 255 YTD Number of Apps Sent
7 0 101 (through Jan. 2017)
Central 6 101 1 06

North Inland 6 759 82 75 1807

North Coastal 2 101

EO CalFresh 1 0
Outreach

Total 33 1316

OUTSTATION: FEBRUARY 2017 8,588

Region # of Staff # of Customers # of Apps # of Info Docs YTD Number of Apps Returned
East Outstationed Contacted Processed Distributed (through Jan. 2017)

00 0 0 4,024
798 897
North Central 36 897 257 269 YTD Number of Apps Mailed
121 283 Resulting in Granted Case
South 12 411 0 5
0 0 (through Jan. 2017)
Central 7 267 1176 1454

North Inland 1 5

North Coastal 0 0

Total 56 1580

MARCH EVENTS Location Event Type Program # of Expected # of Staff
Focus Attendees to Attend
NORTH CENTRAL 2821 Oceanside Blvd 92054 Outreach CalFresh 10
900 Otay Lakes Rd Chula Vista 91910 Outreach CalFresh 10 3
Name of Event Outreach CalFresh 10 5
1401 Laurel St Oceanside 92058 Outreach CalFresh 10 3
MITE Outreach (Oceanside) 1625 Island Ave San Diego 92101 Outreach CalFresh 10 5
Southwestern College 1365 N Johnson Ave Ste 111 92020 Outreach CalFresh 10 5
Laurel Elementary Outreach CalFresh 10 4
God's Extended Hand 1561 Thomas Ave 92109 Farmer’s Market CalFresh 15 5
MITE - El Cajon 2001 Rimbey St San Diego 92154 1
Pacific Beach Outreach 6939 Linda Vista Rd, San Diego CA
Berry Elementary
Linda Vista Farmers’ Market (3/9/17) 92111

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EAST Location Event Type Program # of Expected # of Staff to
Focus Attendees Attend
Name of Event CalFresh
201 E Douglas El Cajon 92020 at EC Library Farmer’s Market 20 2
Farmers Market (Every Thursday)

SOUTH Location Event Type Program # of Expected # of Staff to
345 5th Ave, Chula Vista Outreach Focus Attendees Attend
Name of Event CF/MC
100 2
Day of Hope (3/24)

CENTRAL Location Event Type Program # of Expected # of Staff to
Outreach Focus Attendees Attend
Name of Event 100 2
CW/CF/MC
Women's Resource Fair (3/25) Jacob’s Center, 404 Euclid Ave, San Diego

NORTH INLAND Location Event Type Program # of Expected # of Staff to
Focus Attendees Attend
Name of Event CalFresh
CalFresh
Let's Connect/Connect Well Expo 649 W Mission Ave, Escondido CA 92025 Outreach 100 14
Outreach
Fallbrook Library - Rainbow Rainbow County Park, 5157 5th St 50 1
Rainbow, CA 92028 Outreach

Fallbrook Food Pantry Life Pointe Church, Hawthorne/N Pico ~ Outreach CalFresh 100 1
Fallbrook Outreach
CalFresh 20 2
First Five Nutrition Education 642 East Grand Ave Escondido, CA 92025 Outreach CalFresh 60 1

A Step Beyond Nutrition Education 340 N Escondido Blvd, Escondido, CA Outreach CalFresh 15 1
92025
Outreach
Mission Middle School Nutrition 939 E Mission Ave, Escondido, CA 92026 Outreach
Education

Fallbrook Family Health Center 1328 S Mission Rd, Fallbrook, CA 92028 CalFresh 15 1
Education

Fallbrook Library Education 124 S Mission Rd, Fallbrook, CA 92028 CalFresh 20 1
CalFresh 50 1
Community Meeting at Del Dios 1400 W 9th Avenue, Escondido, CA
Academy of Arts & Science 92029

NORTH COASTAL Location Event Type Program # of Expected # of Staff to
Pending Outreach Focus Attendees Attend
Name of Event Maryland Elementary School, 700 North Ave Outreach CalFresh 200 2
Vista, CA 92083
Vista Unified School District CalFresh 100
PTA Meeting
Vista Unified Family
Resource Fair

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FACILITIES UPDATES

The El Cajon Family Resource Center is currently undergoing major renovations to their office building. The pictures
seen here are of the clerical/Administration area. While construction goes on, the El Cajon team are still hard at work
providing quality customer service.

The Appeals office at the Mills building downtown recently upgraded The Centre City FRC overhauled their lobby
their lobby area, as seen in the picture here. While under construction, and interview stations as seen in this picture
the Appeals representatives still managed to continue their scheduled taken in March 2017.
hearings to provide the highest service to our customers.

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PROGRAM UPDATES

C alWO RKs

1/20/17 SN 17-01 Earned Income Tax Credit Outreach
Overpayments Based on Income or Household Comp Reporting
1/20/17 Memo 17-07

CalFresh SN 17-01 Earned Income Tax Credit Outreach

1/20/17

M ediC al

1/12/17 MPG 6.1.1.A Custody to Community Transitional Reentry Program (CCTRP)

1/12/17 PG 13 Inmate Eligibility Programs

1/20/17 SN 17-01 Earned Income Tax Credit Outreach

1/20/17 MPG 09.06.13 Lump Sum Payments

1/30/17 BENDS PPM 250% Working Disabled Program
40662

1/30/17 HT 1206 Transitioning Pre-ACA Cases to MAGI When Outside of Renewal Period

Genera l Relief

1/20/17 SN 17-01 Earned Income Tax Credit Outreach

CAPI

1/20/17 SN 17-01 Earned Income Tax Credit Outreach

County Medical Services (CMS) Program



1/20/17 SN 17-01 Earned Income Tax Credit Outreach

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Eligibility Times is published monthly by Eligibility
Operations, a division of the Health and Human Services
Agency, to inform staff and recognize customer service.

Board of Supervisors
Dianne Jacob, District 2, Chairwoman

Greg Cox, District 1
Kristin Gaspar, Disctrict 3
Ron Roberts, District 4

Bill Horn, District 5
Chief Administration Officer

Helen Robbins-Meyer
Director, Health and Human Services Agency

Nick Macchione
Director, Eligibility Operations

Rick Wanne
Editor

Patrick Schmidt, PSII,
(619) 338-2802