Customer Status Definition New • NO PV net before Disengaged • PV Net before • Service warranty for existing product(s) been expired 7 th month & onwards Engaged • PV Net before under any product category(s) include WP category • Service warranty for existing product(s) still active or expired between 1st month to 6th month Engaged (New to WP) • PV Net before under any product category(s) except WP category • Service warranty for existing product(s) still active or expired between 1st month to 6th month h Customer Status Promotion Entitlement Selection of Products SUPER CRAZY PROMOTION New or Disengaged or Engaged (New to WP) WOW 5 All Water Purifier (WP) REBATE UP TO 50% on MAX 6 MONTHS of rental fee period Side Note: * Rebate promotion entitled for INDIVIDUAL customer only *Rebate promotion entitled for eKey-In only * Other Terms and Conditions applies WOW 7 AIS CHPI-7520L KECIL CHP-6200N NEO PLUS CHP-264L HEBAT 7 NEO PLUS CHP-264L Engaged Trade X-5 Refer Page 6 - 7 Trade X-7 MEMORANDUM To : SALES CODY DSC HT Cc : All HOD Announcer : Planning Department Date : 22nd Dec 2023 Doc. No : PLN-23-0170 Sharing on Public Sites or Social Media is Strictly Not Allowed [EXTENDED] COWAY SUPER CRAZY Promotion X X X X
(A) REBATE ELIGIBILITY for Super Crazy Promotion shall subject to T&C as below: No Terms and Conditions 1 REBATE BENEFIT • Get a rebate up to 50% on maximum 6 months of rental fee period (Starting from 2nd billing month onwards) 2 ROUNDING OF REBATE AMOUNT • Rebate amount enjoyed by customers will be automatically rounded down to the nearest whole number 3 CUSTOMER RESPONSIBILITY • Customer are responsible for ensuring timely and accurate payments in accordance with the rental agreement. 4 CONSEQUENCES OF LATE OR MISSED PAYMENT • Any late payments or missed payments will result in the immediate discontinue of the rebate benefit. Scenario 1 : Customer A consistently pays the rental fee on time Result : Customer A is eligible for the full rebate benefit for six (6) billing month 1st Month 2nd Month 3rd Month 4th Month 5th Month 6th Month 7th Month 8th Month 12/2023 02/2024 03/2024 04/2024 05/2024 06/2024 07/2024 08/2024 1st Payment Rebate 50% Rebate 50% Rebate 50% Rebate 50% Rebate 50% Rebate 50% NIL RM 105 (RM 52) (RM 52) (RM 52) (RM 52) (RM 52) (RM 52) NIL CUSTOMER TO PAY RM 105 RM 53 RM 53 RM 53 RM 53 RM 53 RM 53 RM 105 eCash Pay on Time Pay on Time Pay on Time Pay on Time Pay on Time Pay on Time Pay on Time Scenario 2 : Customer B experience a DELAY in payment on the 4 th Billing Month. Result : Customer B is eligible for the partial rebate benefit for three (3) month only and no longer entitle rebate replacement for the missed period (5th Billing Month) & remaining period (6th & 7th Billing Month). 1st Month 2nd Month 3rd Month 4th Month 5th Month 6th Month 7th Month 8th Month 12/2023 02/2024 03/2024 04/2024 05/2024 06/2024 07/2024 08/2024 1st Payment Rebate 50% Rebate 50% Rebate 50% Rebate Discontinued NIL RM 105 (RM 52) (RM 52) (RM 52) NIL CUSTOMER TO PAY RM 105 RM 53 RM 53 RM 53 RM 105 RM 105 RM 105 RM 105 eCash Pay on Time Pay on Time Failed to Pay Pay on Time Pay on Time Pay on Time Pay on Time Example Scenario 1 & 2 : Customer purchase Glaze with WOW 5 Promotion
(B) REBATE SCHEME according to “Customer Status” as below: Customer Status Promo Entitled Rebate Scheme New or Disengaged or Engaged (New to WP) WOW 5 WOW 7 HEBAT 7 Engaged Trade X-5 Applicable to “EX-TRADE PRE BOOKING” only What is Ex-trade Pre Booking? • Customer can pre-book their Ex-trade request as early as 4 months before their current product warranty expiry • Customer who subscribe Ex-Trade request after their current product expired is unable to proceed request under “Ex-trade Pre Booking eTrust module” For “Super Crazy Promotion” under Ex-Trade Pre Booking • Customer who subscribe Ex-Trade request under “Ex-Trade Pre Booking eTrust Module” before current product warranty expiry can enjoy rebate up to 50% on maximum 6 months of rental fee period, depending on customer pre-book request period • Customer who subscribe Ex-Trade request after current product warranty expiry will NOT ENTITLE for “Super Crazy Promotion” • Rebate eligibility is VALID FOR 30 DAYS ONLY starting from current product warranty expired month. Salesperson required follow up and key in the Ex-Trade sales within 30 days timeframe. • Rebate eligibility will be revoke automatically if there is no Ex-trade sales key in after 30 days “Ex-Trade Pre Booking Module” & Rebate Entitlement as below: SUPER CRAZY PROMOTION : UNDER ENGAGED (EXTRADE ONLY) CUSTOMER Product Warranty Type Service Warranty Period 4 Months Earlier 3 Months Earlier 2 Months Earlier 1 Month Earlier RENTAL Product Warranty 7 + 0 81st 82nd 83rd 84th 6 + 0 69th 70th 71st 72nd 5 + 0 / 3 + 2 57th 58th 59th 60th OUT / INS Product Warranty 1 + 0 9 th 10th 11th 12th 1 + 1 21st 22nd 23rd 24th SERVICE PACKAGE Warranty 1 year 9 th 10th 11th 12th 2 years 21st 22nd 23rd 24th Rebate up to 50% 6 Months Rental Fee Period 4 Months Rental Fee Period 2 Months Rental Fee Period *T&C applies. For customer who credited extra warranty period under “MCO Extended Period”, early pre-booking (4 months before warranty expired) calculated from the extended warranty expiry date Trade X-7
(C) PROCESS FLOW for Ex-Trade Pre Booking (D) CUSTOMER STATUS VIEW & EX-TRADE PRE BOOKING for eTrust Module (i) Customer Status View You may now view “Customer Status” under modules as below: o (HA & HC) Order > Order Management > Customer Info o (HA & HC) Order > eKey-in > Customer o (Mobile App) New Pre-Order > Customer (ii) Ex-Trade Pre Booking You may pre-book your customer under module as below: o (HA & HC) Sales > Order > Pre Booking ▪ Step 1 : Insert “Customer NRIC No.” ▪ Step 2 : Click “Confirm” ▪ Step 3 : Select “Ex-trade” & “Old Order No.” ▪ Step 4 : Select customer’s preferred product ▪ Step 5 : Key in “Member Code” ▪ Step 6 : Click “Save” NOTE : Salesperson is required to follow up & key in the ex-trade sales within 30 days from product expired month. Rebate entitlement will be revoke after 30 days if no ex-trade sales key in detected. SMS Format Sample: RM 0 Coway : Order No. <Old Order No.> of <Area> agree for Extrade Pre Booking under <Pre Booking Salesperson Code>. To agree reply COWAYPBOOK<space><Old Order No.> to XXXXX within 3 days. TQ. Ex-Trade Pre Booking Condition: o Customer must reply the SMS within 3 days to success pre book & to enjoy rebate entitlement o Unable to proceed 2nd trial pre book if: o Customer already success reply SMS to prebook o No reply received yet from customer within 3 days o Pre book will be automatically cancelled after 3 days if no SMS reply received from customer o For cancelled pre book, salesperson can proceed 2nd trial of pre book process on the same order number
Products & Promotion Eligibility: For New / Disengaged / Engaged (New to WP Customers) (HA – WP Only) Side Note: • “Super Crazy Promo” price stated in the price card is the price that customer required to pay monthly during the rebate entitlement period • Maximum eligibility up to 50% rebate and up to 6 months of rental period only, subjected to customer’s monthly prompt payment Ctgy Promotion WOW 5 WOW 7 HEBAT 7 Obligation Period FIVE (5) + ZERO (0) SEVEN (7) + ZERO (0) SEVEN (7) + ZERO (0) RPF RM 0 (WAIVED RM200) RM 0 (WAIVED RM200) RM 0 (WAIVED RM200) HS Frequency Every 2 Months Every 2 Months Every 4 Months Product Normal Price Super Crazy Promo PV Normal Price Super Crazy Promo PV Normal Price Super Crazy Promo PV WP AIS CHPI-7520L RM 145 RM 73 3,100 RM 120 RM 60 3,000 N/A N/A N/A CINNAMON P-6320R RM 62 RM 31 1,000 N/A N/A N/A N/A N/A N/A GLAZE CHP-6310L RM 105 RM 53 1,850 N/A N/A N/A N/A N/A N/A VILLAEM II CHP18AR RM 104 RM 52 1,900 N/A N/A N/A N/A N/A N/A HARRY CHP-590N RM 103 RM 52 1,700 N/A N/A N/A N/A N/A N/A OMBAK CHP-7310R RM 120 RM 60 2,000 N/A N/A N/A N/A N/A N/A INCEPTION CHP264L RM 164 RM 82 3,300 N/A N/A N/A N/A N/A N/A LUCY PLUS CHPI620L RM 170 RM 85 3,400 N/A N/A N/A N/A N/A N/A KECIL CHP-6200N RM 99 RM 50 1,450 RM 77 RM 39 1,250 N/A N/A N/A NEO PLUS CHP-264L RM 85 RM 43 1,400 RM 65 RM 33 1,180 RM 59 RM 30 1,100 CORE PLUS CHP5721L RM 123 RM 62 2,050 N/A N/A N/A N/A N/A N/A
Products & Promotion Eligibility: For Engaged Customers(HA Category) Side Note: • “Super Crazy Promo” price stated in the price card is the price that customer required to pay monthly during the rebate entitlement period • Maximum eligibility up to 50% rebate and up to 6 months of rental period only, subjected to customer’s monthly prompt payment Promotion TRADE X-5 TRADE X-7 Rental Contract Period FIVE (5) + ZERO (0) SEVEN (7) + ZERO (0) Obligation Period FIVE (5) years SEVEN (7) years RPF RM 0 (WAIVED RM200) RM 0 (WAIVED RM200) Customer Type Individual (Malaysian / Foreigner) & Corporate Individual (Malaysian Only) & Corporate *Based on HS Frequency Check Point Subject to CCP Approval Subject to CCP Approval HS Frequency 2 Months HS 4 Months HS 2 Months HS 4 Months HS *Individual Customer Only Product (Price | PV) Normal Price Super Crazy Promo PV Normal Price Super Crazy Promo PV Normal Price Super Crazy Promo PV Normal Price Super Crazy Promo PV WP AIS CHPI-7520L RM 135 RM 68 1,550 N/A N/A N/A RM 110 RM 55 1,550 N/A N/A N/A CINNAMON P-6320R RM 57 RM 29 500 N/A N/A N/A N/A N/A N/A N/A N/A N/A KECIL CHP-6200N RM 94 RM 47 725 N/A N/A N/A N/A N/A N/A N/A N/A N/A NEO PLUS CHP-264L RM 80 RM 40 700 N/A N/A N/A RM 60 RM 30 700 RM 55 RM 28 700 GLAZE CHP-6310L RM 95 RM 48 925 N/A N/A N/A N/A N/A N/A N/A N/A N/A VILLAEM II CHP-18AR RM 99 RM 50 950 N/A N/A N/A RM 79 RM 40 950 N/A N/A N/A HARRY CHP-590N RM 98 RM 49 850 N/A N/A N/A N/A N/A N/A N/A N/A N/A CORE PLUS CHP-5721L RM 118 RM 59 1,025 N/A N/A N/A RM 98 RM 49 1,025 N/A N/A N/A OMBAK CHP-7310R RM 115 RM 58 1,000 N/A N/A N/A RM 95 RM 48 1,000 N/A N/A N/A INCEPTION CHP-7310R RM 155 RM 78 1,650 N/A N/A N/A N/A N/A N/A N/A N/A N/A LUCY PLUS CHPI-620L RM 159 RM 80 1,700 N/A N/A N/A N/A N/A N/A N/A N/A N/A AP NOBLE AP-2021A N/A N/A N/A RM 118 RM 59 1,100 N/A N/A N/A N/A N/A N/A BREEZE AP-1018F RM 63 RM 32 425 N/A N/A N/A N/A N/A N/A N/A N/A N/A STORM II AP-1523D RM 75 RM 38 710 RM 68 RM 34 675 N/A N/A N/A N/A N/A N/A STORM AP-1516D RM 68 RM 34 675 N/A N/A N/A N/A N/A N/A N/A N/A N/A LOMBOK III AP-1520C RM 88 RM 44 825 N/A N/A N/A N/A N/A N/A N/A N/A N/A TUBA AP-3008FH RM 118 RM 59 1,000 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Products & Promotion Eligibility: For Engaged Customers (HC Category) Side Note: • “Super Crazy Promo” price stated in the price card is the price that customer required to pay monthly during the rebate entitlement period • Maximum eligibility up to 50% rebate and up to 6 months of rental period only, subjected to customer’s monthly prompt payment • Below promotion only entitled for “AP without Product Return Trade In Program – Refer Memo PLN-23-0142 for the T&C” Promotion TRADE X-5 TRADE X-7 Rental Processing Fee (RPF) WAIVE RM200 RPF *Excluded Air Conditioner with RPF RM100 WAIVE RM200 RPF Rental Contract Period FIVE (5) + ZERO (0) SEVEN (7) + ZERO (0) Obligation Period FIVE (5) years SEVEN (7) years Customer Type Individual Customer Only Individual Customer Only Check Point Subject to CCP Approval Subject to CCP Approval Region West Malaysia East Malaysia West Malaysia East Malaysia Price Normal Price Rebate Price Normal Price Rebate Price Normal Price Rebate Price Normal Price Rebate Price PRIME II Mattress Only Queen RM129 RM65 RM129 RM65 RM101 RM51 RM101 RM51 1650 PV 850 PV 1650 PV 850 PV King RM149 RM75 RM149 RM75 RM121 RM61 RM121 RM61 1950 PV 1150 PV 1950 PV 1150 PV Mattress Set Queen RM159 RM80 RM159 RM80 RM131 RM66 RM131 RM66 1825 PV 1025 PV 1825 PV 1025 PV King RM179 RM90 RM179 RM90 RM151 RM76 RM151 RM76 2125 PV 1325 PV 2125 PV 1325 PV PRIME LITE Mattress Only Queen RM99 RM50 RM99 RM50 RM74 RM37 RM74 RM37 1175 PV 500 PV 1175 PV 500 PV Mattress Set RM129 RM65 RM129 RM65 RM104 RM52 RM104 RM52 1275 PV 500 PV 1275 PV 500 PV ECO LITE Mattress Only King RM119 RM60 RM119 RM60 RM94 RM47 RM94 RM47 1550 PV 750 PV 1550 PV 750 PV Mattress Set RM149 RM75 RM149 RM75 RM119 RM60 RM119 RM60 1650 PV 850 PV 1650 PV 850 PV Air Conditioner Aircond (1.0HP) CAC09-ST01F RM90 RM45 RM90 RM45 1000 PV 1000 PV Aircond (1.5HP) CAC12-ST01F RM100 RM50 RM100 RM50 1100 PV 1100 PV Massage Chair MC-ST01B RM135 RM68 RM135 RM68 1400 PV 1400 PV
Thank you. Ivan Liew GMOD of Business Planning Division COWAY (MALAYSIA) SDN. BHD. GENERAL TERMS & CONDITIONS Sales Key In 1. No overlapping of promotion code is allowed 2. Rebate promotion entitled for INDIVIDUAL customer via eKey-In platform only. 3. For product exchange (before installation) between different product category or obligation scheme, salesperson require to cancel and re-key sales order. 1st Payment 3. For Home Appliances 1 st Payment & 1st Payment Resubmission:- • Individual customer rental order compulsory eCash deduction for 1st billing • Only Ex-trade “3+2”, Trade X-5 & Trade X-7 eCash failure can resubmit under MOTO & PNP 4. For [Coway Mall] 1 st Payment & 2nd Payment Resubmission (Pre-Authorized Payment Expired):- • 1 st Payment: Individual customer’s order payment compulsory via Coway Mall Platform • For those customer require 2nd Payment (Pre-Authorized Payment Expired), can redo payment via Coway Mall Platform, MOTO, PnP and 1Y/2Y advance payment, JOMPAY 5. Disallow 3 rd party payment for 1st payment (For INDIVIDUAL customer only) 6. Cash/bank-in slip payment submission is not accepted for any eCash failure reasons 7. Rental advance payment discount is not entitled on price discounted promotion Installation 8. Active orders subjected to 60 days auto cancellation for WP & POE category, while 30 days for AP, BA & BB subjected to memorandum special announcement on auto cancellation period 9. Installation subjected to stock availability, succeed 1st payment and current installation guideline After Sales 10. SHI index (24M) and RC target are applicable for non “3+2” obligation scheme 11. Rental Ownership Transfer (ROT) is allowed, subjected to CCP approval guideline 12. Rental Convert Outright (RCO) is allowed, subjected to obligation period as below: - 5+0 Obligation : RCO accepted for maximum 36th billing month and below 7+0 Obligation : RCO accepted for maximum 60th billing month and below Others 13. For relevant promotion terms & conditions, refer to attached “Terms & Conditions Chart” 14. Other general terms and conditions shall remain the same as per SOF 15. Management reserves the right to make any changes without prior notice 16. Promotion validity period : 26/12/2023 - 20/03/2024 ADDITIONAL MEMORANDUM eTrust Module • “Customer Status” information view will be available starting 1st December 2023 (Friday) • “Ex-trade Pre Booking” key in module will be available starting 15 th December 2023 (Wednesday) Ex-Trade Key In • Ex-trade key in NOT ALLOWED on 5 th December 2023 (Tues) due to promotion module maintenance • Ex-trade key in will resume as normal on 6 th December 2023 (Wednesday)