PIH_University_Catalog_2017

2017 PIH Health
University Course Catalog

Page 1

Table of Contents

CLINICAL STAFF DEVELOPMENT Pacemaker Class.......................................... 13

COURSES Stroke Education.................................................14

Advanced Cardiac Life Support Provider Care of the Thoracic Patient................................14
Course……………………………………………6 Titrated Drips, Antiarrythnmics & Associated EKG
Changes..............................................................14
Advanced Cardiac Life Support Renewal Ventriculostomy & Neuromuscular Blockade......15
Course……………………………………………7 EKG Dysrhythmia Interpretation..........................15
MATERNAL CHILD CARE COURSES
Central Venous Access Device (CVAD) Work- Neonatal Resuscitation Provider Course
shop………………………………………………9 (NRP)..................................................................16
Stable Certification Course..................................17
Certified Nurse Assistant (CNA) Continuing Stable Renewal Course.......................................18
Education Series………………………………..9 CLINICAL STAFF DEVELOPMENT COURSES

Chest Tube Management…………………….10

Code Blue Management……………………...10

Multidisciplinary Continuing Medical Education
Lecture Series………………………………….10

CPR: BLS Online Skills Check……………….11 Nurse Residency Program..................................18
CRITICAL CARE COURSES Oncology Certification Review Course................18
Arterial Sheath and TR Band Removal……..11 Oncology Journal Club........................................18

Cardiac Surgery Course: Immediate Postoper- Pediatric Advanced Life Support Provider...........19
ative Management of the Adult Cardiac Sur-
gery Patient…………………………………….11 Pediatric Advanced Life Support Renewal
Course.................................................................19

Cardiac Surgery Course: Beyond the Immedi- HOSPITAL WIDE COURSES
ate Postoperative Period…………………......12 Basic Life Support Instructor Update Course......20
Conflict Resolution..............................................20
Continuous Renal Replacement Therapy Initial Developing Emotional Intelligence......................20
Certification....................................................12 HIPPA Global Training........................................21

Continuous Renal Replacement Therapy Ad-
vance Certification.........................................12

Critical Care Course......................................13 Nonviolent Crisis Intervention Training................21

Critical Care/Advanced Medical Surgical Nurs- Nonviolent Crisis Intervention Refresher Train-
ing Series.......................................................13 ing........................................................................21

Intra-Aortic Balloon Pump (IABP) Certification Performance Improvement Fair...........................22
Course...........................................................13 Preceptor Workshop............................................22

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Table of Contents

BUSINESS AND COMPUTER COURSES
Budget Training.................................................................................................................................25
COMPUTER COURSES
Community Benefit Reporting (CBISA Software)..............................................................................26
eMD Acute Computer Training for Physicians..................................................................................26
LANGUAGE COURSES
Vocational English............................................................................................................................27
LEADERSHIP AND MANAGEMENT COURSES: THE DAN ADAMS MANAGEMENT INSTITUTE
Behavioral Interviewing & Selection..................................................................................................28
New Leader Orientation....................................................................................................................29
External Resources……..................................................................................…………..............30-37

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Online registration through the Learning
Management System (SWANK).

Course registration online will be completed through the new learning management system
(SWANK) for all who would like to participate in the course offerings. To find out when a course is
being offered go to Swank and follow the instructions on how to access the system and register for a

class on page 8 of this catalog.

Page 4

To Access the SWANK Learning Management System

1. Go to PIH Health Connect.
2. Look under Application Links (on the right hand side of the page).
3. Look for ‘Learning Management System (SWANK). Click on this link.
4. Enter your Employee Number. Note the instructions asking you to include a ‘W’, ‘D’ or ‘P’ in front of your

employee number.
6. Enter your Password – the first time you log in, your password is Welcome1. The system will provide in-
structions on changing your password. Follow the instructions to log in.
7. For questions on course and event info, contact Diane Kennedy at Ext. 12209. For logon and report assis-
tance contact Kristen Geisel at Ext. 12870

Using SWANK to Register for Classes

Most employee courses in this catalog are available through SWANK. If you have questions regarding class
registrations, contact the Nursing Education Department at Ext. 12618 or Organizational Development at Ext.
12843.

Once you are in Swank, click on the word ‘Events’ on the blue ribbon across the top of the page.

1. Search for upcoming events using the list view and click on the icon for details

2. You may also search for upcoming Events using the ‘Calendar View’ on the right hand side of the screen.

Click on the words ‘Calendar View’ and you will see the calendar with the Events (classes) listed on the day

they are scheduled.

3. Click on the class title to access more information. Once you are on the ‘Event Detail’ screen, click on the

‘Register’ button to register for the class.

4. Print off a printer-friendly syllabus.

5. View and print any associated materials prior to the event.

6. Add event to your outlook calendar by clicking the icon.

Page 5

Clinical Staff Development Courses

ADVANCED CARDIAC LIFE SUPPORT PROVIDER COURSE

This course is offered for active Healthcare Providers whose training and scope of practice require Advanced Cardiac
Life Support knowledge and skills. The focus is on enhancement of the participant’s skills in treatment of immediate car-
diac arrest, peri-arrest, and immediate post-arrest care. Emphasis is placed on continuous, high quality CPR and team
dynamics. Skills are taught through active participation in a series of cardiac and respiratory cases, using the AHA
ACLS algorithms and BLS skills. The successful participant will complete a CPR and Respiratory skill testing station, a
written exam with a minimum score of 84%, and demonstrate course knowledge while acting as team leader during a
MegaCode testing station. It is required for all attendees to complete the online ACLS Pre-test with a score of 84%,
(web address is located on the bottom of page ii of the Provider Manual), and bring the test results to class. It is also
required to bring the ACLS Provider Manual to class. Basic Life Support Renewal (BLS) has been added to all ACLS
courses (currently only at Whittier campus). BLS card issuance will be dependent upon successful completion of the
BLS skills and written exam at 84%. All exams are now open book.

PIH Health Whittier Campus

For: RNs, LVNs, RCPs, Physicians, PharmDs

Mandatory Book: 2010 Advanced Cardiac Life Support Provider Manual Purchasing information included when
enrolling

Pre-course Requirements:
 Read pre-course letter noted with registration
 Review and understand the information in the 2015 AHA ACLS Provider Manual
 Demonstrate a strong knowledge of ECG Rhythms

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Clinical Staff Development Courses

To Enroll:  Knowledgeable in ACLS Algorithms, and ACLS Drugs. This information can be obtained via
AHA 2015 ACLS Provider Manual.

 ACLS Pre-course self-assessment must be completed and printout of your score will be
required for entrance into the class.

Online registration. Class size is limited.

PIH Health Hospital– Downey

For: RNs, LVNs, RCPs, Physicians, PharmDs

Mandatory Book: 2015 Advanced Cardiac Life Support Provider Manual

Pre-course Requirements:

 Read pre-course letter noted with registration

 Review and understand the information in the 2015 AHA ACLS Provider Manual

 Demonstrate a strong knowledge of ECG Rhythms

 Knowledgeable in ACLS Algorithms, and ACLS Drugs. This information can be obtained via
AHA 2015 ACLS Provider Manual.

 ACLS Pre-course self-assessment must be completed and printout of your score will be
required for entrance into the class. Pre-course assessment found on “page ii” in the 2015
Advanced Cardiac Life Support Provider Manual .

To Enroll: Class size is limited. Call Downey Education Department at Ext. 25580 or 562.904.5580

ADVANCED CARDIAC LIFE SUPPORT RENEWAL COURSE

The Advanced Cardiac Life Support Update Course (ACLS) is offered for the active Healthcare Provider who holds a
current ACLS card and whose training and scope of practice require ACLS knowledge and skills. The Update/ Re-
newal Course is targeted to the experienced ACLS Provider who routinely uses ACLS in their practice. This is a fast
paced class geared for the Healthcare Provider who possesses a strong knowledge for ACLS, BLS, Pharmacology
and EKG interpretation. Course participants will be required to demonstrate CPR, bag mask ventilation skills, com-
plete a written exam with a minimum score of 84%, and successfully complete the Mega Code testing station. It is
required for all attendees to complete the online ACLS Pre-test with a score of 84%, (web address is located on the
bottom of page ii of the Provider Manual), and bring the test results to class. It is also required to bring the ACLS
Provider Manual to class. Class size is limited to 12 participants at Whittier campus. Interested staff need to register
early and may need to attend a course months prior to their actual expiration date. Please register for your course as
close to your expiration date as possible. Basic Life Support Renewal (BLS) has been added to all ACLS courses
(currently at Whittier campus only). BLS card issuance will be dependent upon successful completion of the BLS
skills and written exam at 84%. All exams are now open book.

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Clinical Staff Development Courses

PIH Health Hospital- Whittier

For: RNs, LVNs, RCPs, Physicians, PharmDs
Mandatory Book:
2010 Advanced Cardiac Life Support Provider Manual. Purchasing information included when
enrolling.

Pre-course Requirements:

 Read pre-course letter noted with registration

 Review and understand the information in the 2015 AHA ACLS Provider Manual

 Demonstrate a strong knowledge of ECG Rhythms

 Knowledgeable in ACLS Algorithms, and ACLS Drugs. This information can be obtained
via AHA 2015 ACLS Provider Manual.

 ALS Pre-course self-assessment must be completed and printout of your score will be re-
quired for entrance into the class. Pre-course assessment found on “page ii” in the 2010
Advanced Cardiac Life Support Provider Manual.

To Enroll: Online registration. Class size is limited.

PIH Health Hospital– Downey

For: RNs, LVNs, RCPs, Physicians, PharmDs

Mandatory Book: 2010 Advanced Cardiac Life Support Provider Manual.

Purchasing information included when enrolling.

Pre-course Requirements:

 Read Pre-course letter noted with registration.

 Review and understand the information in the 2015 AHA ACLS Provider Manual.

 Demonstrate strong knowledge of ECG Rhythms.

 Knowledgeable in ACLS Algorithms, ACLS Drugs. This information can be obtained via
AHA 2015 ACLS Provider Manual and website.

 ACLS Pre-course self-assessment must be completed. A copy of printout of your score re-
quired for entrance into class. Pre-course assessment found on “page ii” in the 2015 Ad-
vanced Cardiac Life Support Provider Manual.

To Enroll: Class size is limited. Call Downey Education Department at Ext. 25580 or 562.904.5580.

Page 8

Clinical Staff Development Courses

CENTRAL VENOUS ACCESS DEVICE (CVAD) WORKSHOP

Designed to provide the participant with the comprehensive knowledge and
skills required to safely manage the patient with a central venous access de-
vice. Focus will be on characteristics of CVAD to include:

 Identification of the various devices
 Maintaining patency, flushing after blood withdrawal/infusion or

medication infusion, de-clotting catheter, dressing changes and
catheter removal

For: RN’s
Instructor: Lori Hollar RN, BSN;
Marilou Cortes RN, MSN

To Enroll: Online registration at least 1 week prior to course

CERTIFIED NURSE ASSISTANT (CNA)
CONTINUING EDUCATION SERIES

This series is designed to provide continuing education to enhance the
knowledge base of nursing skills for the CNA.

6 Hour Series

Campus: Whittier

Topic: Topics TBD

To Enroll: Online registration

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Clinical Staff Development Courses

CHEST TUBE MANAGEMENT

Management of patients with chest tubes, focusing on assessment, mechanics of the drainage system, troubleshooting
and dressing changes.

For: RNs, LVNs
To Enroll: Online registration at least 1 week prior to course

CODE BLUE MANAGEMENT

Broadens the participant’s knowledge and skills relative to “Code Blue” response. The focus goes beyond basic CPR
and looks at the policy, crash cart, defibrillator/AED, bag-valve-mask device, and documentation. Taken in conjunction
with BLS Healthcare Provider Course or BLS Healthcare Provider Renewal Course. For New Employees, taken during
orientation. Employees who may not have taken Code Blue Management during BLS recertification register online in an
orientation class.

MULTIDISCIPLINARY CONTINUING MEDICAL
EDUCATION LECTURE SERIES

Topic: TBD
For:
This activity is geared to meet the
Speaker: educational requirements of all medical staff members. All interested are welcome to attend.
Campus: TBD
Place: Whittier
Credit: Auditorium
To Enroll: Physicians—1 AMA PRA Category I CME Credit™
Reservations are not required
Contact the Medical Staff Office/CME
Coordinator at Ext. 13631 for
questions

Campus: Whittier
Credit: 4 Contact Hours—BRN#00261
To Enroll: Pre-assigned by Manager

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Clinical Staff Development Courses

CPR: BLS ONLINE SKILLS CHECK

This course required for students who take the BLS Healthcare Provider Online Course. Students are required to com-
plete Part 1 of the American Heart Association (AHA) BLS Online Course at www.onlineaha.org. An AHA Part 1 course
completion certificate must be submitted at the beginning of the skills check session in order to participate and receive a
course card. Completion certificates from online course providers other than AHA will not be accepted. BLS cards will
be issued after completion of the skills check-off and will be dated with the skills check-off date. Code Blue Manage-
ment is given in conjunction with BLS. Attendance at Code Blue is required at the time BLS certification is renewed for
Whittier campus staff only.

For: Staff who provide direct patient care
Instructor:
To Enroll: Mickey Bladh RN, MSN, BLS Instructors

Online registration
For Downey Campus: Call 562.904.5580 or if calling from Downey campus, call Ext.
25580

ARTERIAL SHEATH AND TR BAND REMOVAL

Provides skills and knowledge required to safely remove arterial/venous sheaths. Additional instruction provided for
safe monitoring of the transradial site after sheath removal with the TR Band.

For: RNs in CCC, 1 Tower, Cardiac Cath Lab, Interventional Cardiology
Instructor: Tammy Ludwig RN, BSN

Daysy Sandoval RN, BSN

Campus: Whittier

Prerequisite: RN with ACLS Certification

To Enroll: Pre-assigned by Manager

CARDIAC SURGERY COURSE: IMMEDIATE POSTOPERATIVE MANAGEMENT OF THE
ADULT CARDIAC SURGERY PATIENT

This two-day class is designed to provide CCC RNs basic knowledge and skills required to properly recover adult patients
undergoing cardiac surgery.

For: RNs in CCC
Instructors: Daysy Sandoval RN, BSN, Coordinator
Campus: Whittier

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Clinical Staff Development Courses

Prerequisite: RN with ACLS Certification and IABP Competency

To Enroll: Pre-assigned by Manager

CARDIAC SURGERY COURSE: BEYOND THE IMMEDIATE POST-
OPERATIVE PERIOD

This class is designed to provide RNs with basic knowledge and skills required to
care for stable open heart surgery patients beyond the immediate postoperative
period. Basic pacemaker skills, actions and side effects of vasoactive medications
will be reviewed.

For: RNs in CCC and 1T
Campus: Whittier
Prerequisite: RNs with ACLS Certification
To Enroll: Pre-assigned by Manager

CONTINUOUS RENAL REPLACEMENT THERAPY INITIAL CERTI-
FICATION

Provides skills and knowledge required to safely provide CRRT therapy utilizing
NxStage device.

For: RNs in CCC
Campus: Whittier
To Enroll: Pre-assigned by Manager

CONTINUOUS RENAL REPLACEMENT THERAPY ADVANCED
CERTIFICATION

Provides skills and knowledge required to safety troubleshoot the NX Stage device
operation and provide safe patient care.,

For: RNs in CCC
Campus: Whittier
Prerequisite: CRRT Certification
To Enroll: Pre-assigned by Manager

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Clinical Staff Development Courses

CRITICAL CARE COURSE

This offsite course is designed for RNs caring for critically ills patients. The program focuses on review of critical care
concepts and practical guidelines. Best practice techniques will be incorporated into a systems approach format.

For: RNs in CCC at both the Whittier and Downey Campuses

Prerequisite: ACLS certification

To Enroll: Pre-assigned by Manager

CRITICAL CARE/ADVANCED MEDICAL SURGICAL NURSING SERIES

Designed to provide series of classes to safely provide care for critically ill patients. The classes will focus on topics that
have been identified by performing needs assessment of CCC staff RNs.

For: RNs
Campus: Whittier
To Enroll: Contact manager

INTRA-AORTIC BALLOON PUMP (IABP) CERTIFICATION COURSE

Designed to provide an understanding of intra-aortic balloon pump therapy with an overview of the theoretical aspects of
counter pulsation, review of clinical considerations for a patient requiring IABP therapy, and review of technical aspects
of therapy.

For: RNs in CCC, RCPs
To Enroll: Pre-assigned by manager

PACEMAKER CLASS

Provides skills and knowledge required to safely operate temporary pacemaker, identify pacing modes, rhythm recogni-
tion, and troubleshoot pacemaker issues.

For: RNs in CCC and 1T
Campus: Whittier
To Enroll: Pre-assigned by Manager

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Clinical Staff Development Courses

STROKE EDUCATION

Provides skills and knowledge required to safety care for the patient who has experienced a stroke.

For: RNs in CCC, ED, 3T
Credit: 2 Contact Hours—BRN# 00261
To Enroll: Online registration

CARE OF THE THORACIC PATIENT

This course is designed for Registered Nurses caring for patients recovering from lung surgery during the perioperative
period. The course will focus on preparing the patient for surgery, surgical procedures performed via video assigned
thoracotomy (VATS), potential complications, and routine post-operative care.

For: RNs
Instructors: Daysy Sandoval RN, BSN, Coordinator
Campus: Whitter
To Enroll: Pre-assigned by Manager

Instructors TBD
Credit: 4 contact hours—BRN# 00261
Enrollment Deadline: 1 week prior to class
To Enroll: Pre-assigned by manager

TITRATED DRIPS, ANTIARRYTHMICS AND ASSOCIATED EKG CHANGES

Provides skills and knowledge required to safely administer and titrate medications that require close supervision of criti-
cally ill patients.

For: RNs in CCC
Campus: Whittier
To Enroll: Pre-assigned by Manager

Page 14

Clinical Staff Development Courses

VENTRICULOSTOMY & NEUROMUSCULAR BLOCKADE

Designed to provide skills and knowledge required to safely administer neuromuscular blocking agents. The class fo-
cuses on concepts of monitoring ICP and ventriculostomy.

For: RNs in CCC
Campus: Whittier
To Enroll: Pre-assigned by Manager

EKG DYSRHYTHMIA INTERPRETATION

Introduces cardiac arrhythmia identification, with emphasis on anatomy, physiology, and the conduction system of the
heart. The course also includes discussion of rhythms, therapies, and emergency techniques. Class size is limited.

For: Clinical Staff
Instructor: Karol Lama RN, MSN, ANP
Campus: Whittier
To Enroll: Online registration at least 1 week prior to course

Page 15

Clinical Staff Development Courses

Labor/Delivery & Maternal/Newborn Classes

NEONATAL RESUSCITATION PROVIDER COURSE (NRP)

Neonatal Resuscitation Program (NRP) is an educational program of the American Academy of Pediatrics (AAP) and the
American Heart Association (AHA) that teaches the concepts and skills of neonatal resuscitation. This course has been de-
signed to teach an evidence-based approach to resuscitation of the newborn. The NRP Provider Card requires renewal every 2
years.

For: RNs, LVNs who work Maternal Child Care, RCPs, Physicians

Campus: Whittier

Class Size: Maximum 12 participants

Prerequisites: Providers (students) are encouraged to wear scrubs. Providers are required to self-study the NRP Text
book 7th edition and complete the online examination through AAP/NRP website http://www2.aap.org/

NRP. NRP is now being administered through the Health Stream Learning Management System (LMS).

Register via the NRP/LMS portal and create an account if you do not already have one. The exam must be
taken within 30 days of attending a Provider Course. Instructor-learner contact is focused on interactive
learning, immersive simulation, and constructive debriefing. The course consists of the Performance Skills
Station, an Integrated Skills Station, and Simulation and Debriefing.

 The Performance Skills Station provides an opportunity to practice or review technical hands-on resuscita-
tion skills with instructor assistance.

 The Integrated Skills Station allows the instructor to facilitate more than one scenario and evaluate the
learner’s readiness for simulation and debriefing. The instructor will not coach, assist, or interrupt during a
scenario.

 Simulation and Debriefing is now a required component of the NRP course. It provides team members with
a safe setting in which to integrate cognitive and technical skills and focus on team communication and
patient safety.

 For more information visit www2.aap.org/nrp. Click on 7th Edition LMS How-to Guides and then select the
Provider LMS How-to Guide.

Campus: Downey
To Enroll: Contact the Education Department at Ext. 25580 or 562.904.5580

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Clinical Staff Development Courses

STABLE CERTIFICATION COURSE

Designed to provide general guidelines for the assessment and stabilization of sick infants in the post resuscitation/pre-transport
stabilization period. “S.T.A.B.L.E.” represents the six program modules: Sugar and Safe-care, Temperature, Airway, Blood pres-
sure, Lab work, and Emotional support for the family. Card expires every 2 years.

For: RNs, LVNs, and RCPs who work in Maternal Child Care
Campus: Whittier
Prerequisites: A pre-test is required. Contact NICU CNS at ext 17676 to obtain a pre-test
Enrollment
Deadline: No later than 3 days prior to class. No walk-ins. If no one has pre-registered by 2 days
prior to class, class will be cancelled.
To Enroll: Reservations required. Enroll via SWANK

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Clinical Staff Development Courses

STABLE RENEWAL COURSE

Designed to provide general guidelines for the assessment and stabilization of sick infants in the post resuscitation/pre-
transport stabilization period. “S.T.A.B.L.E.” represents the six program modules: Sugar and Safe-care, Temperature, Airway,
Blood pressure, Lab work, and Emotional support for the family. Must have a current STABLE card.

For: RNs, LVNs, and RCPs who work in Maternal Child Care
Campus: Whittier
Prerequisites A pre-test is required. Contact NICU CNS at ext 17676 to obtain a pre-test
Enrollment
No later than 3 days prior to class. No walk-ins. If no one has pre-registered by 2 days prior
Deadline: to class, class will be cancelled.
Reservations required. Enroll via SWANK
To Enroll:

NURSE RESIDENCY PROGRAM

This program is designed to support the facilitation of the new RN graduate with clinical reasoning and to develop a culture of
knowledge seekers related to evidence based practice while moving the novice toward advanced beginner and competence in
the clinical environment. The program uses case studies and real patient situations during discussion of application to patient /
clinical situations and current clinical concerns.

For: Registered Nurse New Graduate or Manager recommendation. Offered to all newly graduated nurses
regardless of unit placement or specialty
Campus:
To Enroll: Whittier

Online registration

ONCOLOGY CERTIFICATION REVIEW COURSE

Provides the RN with an overview of the tools to prepare for OCN certification examination. Based on the OCN Test Blueprint,
participants will review a variety of topics each week using lecture, presentation, and practice testing methods. This course is 3
consecutive weeks.

For: RNs
Instructor: Sarah Merkle, Oncology/Medical Surgical Specialists
Campus: Whittier
To Enroll: Online registration

ONCOLOGY JOURNAL CLUB

Current articles from the Clinical Journal of Oncology Nursing will be discussed every other month;

For: Members of the Oncology Nursing Society and other interested RNs
Prerequisite: Articles must be read prior to meeting to receive CEH

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Clinical Staff Development Courses

Campus: Whittier
To Enroll: Contact Sarah Merkle RN, MSN, CNS, OCN, at Ext. 13455

PEDIATRIC ADVANCED LIFE SUPPORT PROVIDER

Instruction on the provision of advanced care in pediatric emergencies. This class is available to both the experienced and
novice provider.

PIH Health Hospital– Whittier

For: Clinical staff

Prerequisites: Proof of current PALS card if renewing and current BLS Healthcare Provider card at time of
course for course entry.

·All participants must bring completed pre-test and PALS Provider manual for course entry.

To Enroll: Reservations required. Online registration

PIH Health Hospital– Downey

For: Clinical staff

Prerequisites: Proof of current PALS card if renewing and current BLS Healthcare Provider card at
time of course for course entry.

All participants must bring completed pre-test and PALS Provider manual for course entry.

To Enroll: Reservations required. Call Ext. 25580 or 562.904.5580.

PEDIATRIC ADVANCED LIFE SUPPORT RENEWAL COURSE

Instruction on the provision of advanced care in pediatric emergencies. This class is available to the experienced provider.

PIH Health Hospital– Whittier

For: Clinical Staff

Prerequisites: Proof of current PALS Card and BLS Provider Card at time of course for entry. All participants
must bring completed –re-test and PALS Provider manual for course entry.

To Enroll: Reservations required. Online registration.

PIH Health Hospital– Downey

For: Clinical Staff

Prerequisites: Proof of current PALS Card and BLS Provider Card at time of course for entry. All participants
must bring completed –re-test and PALS Provider manual for course entry.

To Enroll: Reservations required. Call Ext. 25580 or 562.904.5580.

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Hospital-wide Courses

BASIC LIFE SUPPORT INSTRUCTOR UPDATE COURSE

Provides training that enables the participant to teach BLS and Heart saver courses. Course is made up of online and class-
room instruction.

Campus: Whittier
Prerequisite:
 Current BLS Healthcare Provider Course
To Enroll:  Must bring book and proof of online core Instructor component at time of course for course en-

try. You will not be allowed to take the course without these.
Online registration.

CONFLICT RESOLULTION

Resolving conflict in a healthy way often leads to stronger working relationships, new ideas and solutions in the work
environment. To optimize performance PIH Health employees must be able to effectively resolve issues and settle dif-
ferences as well as implement solutions to problems that arise in the work environment. Prior to coming to the class,
employees will be asked to complete a conflict mode style assessment that will help them better understand the range
of styles used in conflict situations. We use a range of conflict styles based on our skills and demands of the situation at
hand. By expanding understanding styles of handling conflict, employees will be able to improve their working relation-
ships and the way goals are accomplished.

Campus: Whittier and Downey
For: Hospital wide staff
To enroll: Enroll through the LMS (SWANK) or contact Ext.12843
Deadline: 1 week prior to class

DEVELOPING EMOTIONAL INTELLIGENCE

Emotional intelligence is the capacity to recognize and effectively manage emotions in ourselves and with
others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with
stress and cope with change. Research has proven that our emotional intelligence (EQ) is reliable in pre-
dicting our success. In this course, we will explore the topic of EQ and how to develop it, thus increasing
our ability to be productive and to improve our work relationships.

For: Hospital wide staff
Campus: Whittier and Downey
To enroll: Online registration (SWANK) or contact Ext. 12843

Deadline: 1 week prior to class

Page 20

Hospital-wide Courses

HIPAA GLOBAL TRAINING

Designed to provide hospital-wide staff with an overview of
HIPAA Privacy and Security regulations. Focuses on the
importance of protecting patient privacy and confidentiality
under the privacy rule. Includes discussion of protected
health information, authorizations, the privacy notice, pen-
alties and sanctions, and security compliance.

For: Hospital wide staff
Time: Incorporated into New Hire
Orientation
Place: Flo & Frank L. Scott Confer-
ence Center
To Enroll: Contact Human Resources

NONVIOLENT CRISIS INTERVENTION
TRAINING

Safe, non-harmful behavior management system designed
to provide the best care and welfare for disruptive, assaul-
tive and out-of-control clients.

For: Selected staff based on
competency needs
Campus: Whittier
To Enroll: Enroll online. Call Ext. 17517 for
questions

NONVIOLENT CRISIS INTERVENTION RE-
FRESHER TRAINING

This 3-hour annual refresher is for those trained in nonviolent
crisis prevention. Reviews behavior management, theory and
skills for provision of safe care for disruptive, assaultive, and
out-of-control clients.

For: Selected staff based on
competency needs
Campus: Whittier
To Enroll: Enroll online. Call Ext. 17517 for

questions.

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Hospital-wide Courses

PERFORMANCE IMPROVEMENT FAIR

The Performance Improvement Fair is a walk-through presentation of storyboards depicting improvement
projects from various Partnership Councils and departments. Each storyboard will showcase a particular
project and describe the PDCA components used in the improvement effort.

For: All employees
Instructors: Individual Council representatives
Campus: Whittier
To Enroll: No enrollment required

PRECEPTOR WORKSHOP

The focus of this two day series is to prepare those recommended to be preceptors to assist the new em-
ployee during transition into the workplace.

For: All Nursing and Clinical staff
Campus: Whittier
To Enroll: Online registration

PIH Health offers may Computer-Based Training (CBT) courses to allow employees to complete job -
required training. CBTs may be accessed through your workstation computer for interactive training that
completes your mandatory training requirements.
(PIH Health Hospital—Downey staff: Please access Health Stream assigned learning). Below are listed
current courses available. See your manager for classes you are required to take.

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Hospital-wide Courses

MANDATORY ANNUAL COMPUTER-BASED TRAINING (CBT) COURSES FOR ALL BUT
PIH HEALTH PHYSICIAN EMPLOYEES

All hospital staff is required to meet the following requirements on an annual basis:
 2016 Population-Specific; Cultural Diversity and Age-Specific Care
 2016 Corporate Compliance
 2016 Team Essentials at PIH Health
 2016 Safety Program
 2016 MRI Safety General Staff (for anyone who enters the MRI area in course of work)
 2016 Safe Patient Handling Staff Awareness (Non-Clinical)

MANDATORY ANNUAL COMPUTER-BASED TRAINING COURSES—PIH HEALTH PHY-
SICIAN EMPLOYEES

 2016 Corporate compliance
 2016 PIH Health Physicians HIPAA Program
 2016 Team Essentials at PIH Health
 2016 PHP Safety Program

DEPARTMENT OR JOB-SPECIFIC CBT COURSES

Please check with your manager regarding specific CBT courses you may be required to complete. On the
following page is a list of classes currently available. New selections are frequently added. These courses

are in addition to the required training for all hospital employees listed above.
STANDARDIZED PROCEDURES AND SPECIALTY COMPUTER BASED TRAINING (CBT)
COURSES

PIH Health University Standardized Procedure CBTs for RNs and applicable RN Staff.

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Hospital-wide Courses

Standardized Procedures Unit Standardized Procedures Unit
Requiring Requiring CBT
CBT

MRSA 1T, 3T, 4T, 4PZ,
3PZ, CCC,
Peds, SAU Treatment of Chemotherapy 4T
Extravasations PEDS
Postpartum hemorrhage L&D, M/N
Treatment of Hypoglycemia in
Needles aspiration of pneumothorax NICU the Pediatric Patient
in neonate

Preoperative pregnancy screening 1T, 3T, 4T, 4PZ, Treatment of Hypoglycemia in 1T, 3T, 4T, 4PZ,
3PZ, CCC, OBS, the Adult 3PZ, CCC, OBS,
TCU, ARC, ED, TCU, ARC, L&D,
Peds, SAU, SDS Maternal/
Newborn, SAU,
Pre-op IV access SAU, SDS SDS, PACU, OR,
Pre-op/pre-procedural BS Wound Healing
1T, 3T, 4T, 4PZ, Center
3PZ, CCC, OBS,
TCU, ARC,
Peds, SAU, SDS

RRT CCC ED Nursing Initiation of Treat- ED
ments/Testing

Immunization Emergency Proce- Mobile Health
dure for the Mobile Health Ser- Services
vices

Medical Screening for Labor L&D

Treatment of the Patient Exhibit- 1T, CCC, OBS
ing Chest Pain

Pneumococcal/influenza Adult 1T, 3T, 4T, 4PZ,
3PZ, CCC, TCU,
ARC, Maternal/
Newborn, Peds

Pressure Ulcer and Skin Tear 1T, 3T 4T, 4PZ,
Treatment 3PZ, CCC, OBS,
TCU, ARC,
Initial Newborn Care PEDS, SAU,
PACU, OR

L&D, Maternal/
Newborn

Page 24

BBuussiinneessss aanndd CCoommppuutteerr CCoouurrsseess

Business and Computer Courses

BUDGET TRAINING

A mandatory course for all Administrative Council (AC) and Management Advisory Council
(MAC) members. Designed to teach managers and administrators the annual budget process,
advise them of important deadlines, and provide instructions on how to use the Budget Advisor
software in order for MAC members to complete their annual department budgets, including
budgeting for pay increases and new positions, how to input vendor expense budgets, and how
to enter statistical and revenue budgets, just to name a few.

For: AC and MAC members
Enrollment
Deadline: 1 day prior to class, but subject to space availability
To Enroll: E-mail Regina Gonzalez in Finance at [email protected], stating course title,
date and time. Offered during budget cycle.

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Business and Computer Courses

Computer

Courses

COMMUNITY BENEFIT REPORTING
(CBISA SOFTWARE)

Computer training class intended for those individuals re-
sponsible for reporting community benefit activities and
data outcomes on behalf of a particular department or pro-
gram. New community benefit reporters will be trained on
the procedures for compiling data and entering it into the
web-based CBISA software program as well as how to re-
port program outcomes into community benefit data track-
ing tools. This course also provides an opportunity for cur-
rent reporters to input real activities into CBISA and intra-
net templates and data tracking tools.

For: Community Benefit Reporters
Instructor: Roberta Delgado
Campus: Whittier
To Enroll: 1 to 1 as needed, Contact Roberta at Ext.
81509

eMD ACUTE COMPUTER TRAINING FOR
PHYSICIANS

This two part series is designed to educate physicians in
the navigation and utilization of electronic viewing, results,
computerized physician order entry, eMAR, documentation
and other documents.

Instructor: Clinical Informatics/Computer Trainer
Contact Nikki Aiello RN at Ext. 1766
Dates: ongoing, to meet physician’s schedule
Time: Arrange with trainer

PIH Health Hospital - Whittier
BASIC TRAINING
Part A, B, C & D—Level 1 = 5 hours

Part A—Level 1 = 2 hours
PIH Health Intranet, Basic eMD Viewing

Part B—Level 1 = 1 hour
Basic Order Entry, Order Maintenance, Signature Manager

Part C—Level 1 = 1 hour
Physician Documentation, Problem Manager

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Business and Computer Courses

Part D—Level 1 = 1 hour
Medication Reconciliation

ADVANCED TRAINING (Optional)
Part A, B, C—Level 2 = 3 hours

Part A—Level 2 = 1 hour
Advanced eMD Viewing

Part B—Level 2 = 1 hour
Advanced Order Entry, Order Maintenance, Signature Manager

Part C—Level 2 = 1 hour
Advanced Medication Reconciliation

PIH Health Hospital– Downey
BASIC TRAINING

Part A—Level 1 = 1-2 hours
PIH Health Intranet, Basic eMD Viewing

Language Courses

VOCATIONAL ENGLISH

This course will assist healthcare workers whose first language is not English in learning common healthcare words and
phrases needed for charting and communications with patients and staff. Emphasis will be on reading and writing skills.
A portion of the course will focus on applying skills to computerized charting. Class size limited to 20.

For: All interested staff
To Enroll: Contact Diane Kennedy in the Education
Department at Ext. 12618 for questions

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Business and Computer Courses

The Dan Adams Management “Leadership and learning are indispensable
Institute is dedicated to to each other.”
Daniel F. Adams, the third president
of PIH Health who led this institution - John Fitzgerald Kennedy
for 15 years until his retirement in
2004. We are indebted to his BEHAVIORAL INTERVIEWING & SELECTION
leadership.
Choosing the right person for the job is critical to the suc-
cess of the organization. Hiring the wrong person costs
time us time and money. This class emphasizes the key
role that managers and directors play in selecting the right
person for the job through careful and planned interview-
ing. Managers will also learn how to access and use the
newly developed PIH Health Selection tools featuring a
Competency Dictionary, an Interview Guide, Competency
Specific behavioral interview questions. These tools are
only available to directors, managers and supervisors who
complete this class.

For: Managers & Supervisors
primarily, but available to all
Campus: staff
Deadline to enroll: Whittier
To Enroll: 1 week prior to class
Online registration (SWANK)

FUNDAMENTAL LEADER PROGRAM

Our organization is only as strong as it leaders are. The
purpose of this class is to increase organizational perfor-
mance through the development of leaders. Leaders will
learn fundamental knowledge, skills and tools to effectively
lead teams, increase employee engagement and achieve
business results. Participants are nominated to attend by
senior leadership in collaboration with their management.
Each cohort completes the series together. Each series is
10 sessions long. Participants must attend all ten class
sessions. The manager of each participant will meet with
participant regularly to discuss learning, assignments and
practical application on the job.

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Business and Computer Courses

NEW LEADER ORIENTATION

This two day program is designed for newly hired or promoted leaders at PIH Health. The agenda includes a welcome and
orientation by hospital leadership and an introduction to PIH Health structure and the Leadership Principles. In addition, our
agenda also includes information related to Human Resources, Payroll, Education and Competency Assessment, Quality
and Performance Improvement, Finance and Budgeting, Purchasing and Materiel Management, and Contracting. Managers
are required to attend both days.

For: Newly hired or promoted Directors and Managers
Campus: Whittier
Times: Day 1: 8:00– 4:30 pm Day 2: 8:00 to 11:30am
Enrollment: Contact Organizational Development at Ext. 12843

Page 29

External Resources for Continuing Development

Degree and Los Angeles City College
Certificate Los Angeles
Programs www.lacitycollege.edu

ASSOCIATES OF ARTS IN NURSING Los Angeles County College of Nursing and Allied
Health
Cerritos College Los Angeles
Norwalk, CA Dhs.lacounty.gov/wps/portal/dhs/conah
www.cerritos.edu
Los Angeles Harbor College
Citrus College Wilmington
Glendora www.lahc.edu
www.Citruscollege.edu
Los Angeles Southwest College
Cypress College Los Angeles
Cypress www.lattc.edu
www.cypresscollege.edu
Mount St. Mary’s College
East Los Angeles College (ELAC) Los Angeles
Monterey Park www.msmc.edu
www.elac.edu
Pasadena City College
El Camino College Pasadena
Torrance www.pasadena.edu
www.elcamino.edu
Rio Hondo college
Everest College Whittier
Ontario www.riohondo.edu
www.EverestCollege.edu
Riverside City College
Glendale Community College Riverside
Glendale www.rcc.edu
www.glendale.edu
San Bernardino Valley College
Golden West College San Bernardino
Huntington Beach www.valleycollege.edu
www.Goldenwestcollege.edu
Santa Monica College
Long Beach City College Santa Monica
Long Beach www.smc.edu
www.lbcc.edu
Shepherd University
Los Angeles
www.shepherd.edu

Stanbridge College
Irvine
www.stanbridge.edu

Page 30

External Resources for Continuing Development

AA to BSN and BSN PROGRAMS California State University, San Bernardino
San Bernardino
Azusa Pacific University www.csusb.edu
Azusa
www.apu.edu Concordia University
Irvine
California Baptist University www.cui.edu
Riverside
www.calbaptist.edu Loma Linda University
Loma Linda
California State University, Dominguez Hills www.llu.edu
Carson
www.csudh.edu Mount St. Mary’s College
Los Angeles
California State University, Fullerton www.stmarys-ca.edu/ie
Fullerton
www.fullerton.edu Vanguard University of Southern California
Costa Mesa
California State University, Long Beach www.vanguard.edu
Long Beach
www.csulb

California State University, Los Angeles
Los Angeles
www.calstatela.edu

California State University, Northridge
Northridge
www.csun.edu

Page 31

External Resources for Continuing Development

BSN PROGRAMS University of California, Los Angeles
Los Angeles
Azusa Pacific University Www.ucla.edu
Azusa
www.apu.edu Vanguard University of Southern California
Costa Mesa
Biola University www.vanguard.edu
La Mirada
www.biola.edu

California Baptist University
Riverside
www.calbaptist.edu

California State University, Dominguez Hills
Carson
www.csudh.edu

California State University, Fullerton
Fullerton
www.fullerton.edu

California State University, Long Beach
Long Beach
www.csulb

California State University, Los Angeles
Los Angeles
www.calstatela.edu

California State University, Northridge
Northridge
www.csun.edu

California State University, San Bernardino
San Bernardino
www.csusb.edu

Concordia University
Irvine
www.cui.edu

Loma Linda University
Loma Linda
www.llu.edu

Mount St. Mary’s College
Los Angeles
www.stmarys-ca.edu/ie

University of California, Irvine
Irvine
Www.uci.edu

Page 32

External Resources for Continuing Development

Other Health Science and Provider Programs Programs Available
Phlebotomy
School Information
Physical Therapy
Allied Professional Institute Social Work
Long Beach Health Care Administration
www.apiedu.net Occupational Therapy

Azusa Pacific University Dietetics, Health Care Administration, Social Work,
Azusa Health Science
www.apu.edu Health Science

California State University, Dominguez Hills Pharmacy Technician, Physical Therapy Aide
Carson
www.csudh.edu Physical Therapy, Speech Therapy

California State University, Long Beach Physical Therapy Aide
Long Beach
www.csulb.edu Medical Assistant, Medical Billing

California State University, Los Angeles Respiratory Therapy
Los Angeles
www.calstatela.edu Dietetics, Pharmacy
Dietary Aide
Cerritos College
Norwalk Physical Therapy
www.cerritos.edu
Page 33
Chapman University
Orange
www.chapman.edu

Concorde College
Garden Grove
www.concorde.edu

Downey Adult School
Downey
www.downeyadultschool.com

East Los Angeles Community College
Monterey Park
www.elac.edu

Loma Linda University
Loma Linda
www.llu.edu

Long Beach Community College
Long Beach
www.lbcc.edu

Saint Mary’s College of California
Los Angeles
www.stmarys-ca.edu/ie

External Resources for Continuing Development

School Information Programs Available

Orange Coast College Emergency Medical Technology, Neurodiagnostic
Costa Mesa Technology, Respiratory Care, Speech-Language
www.orangecoastcollege.edu Pathology Assistant, Cardiovascular Technology
Surgical Technology
Premiere College
Irwindale Emergency Medical Technician
www.premierecollege.edu
Respiratory Therapy
Rio Hondo Community College
Whittier Occupational Therapy, Pharmacy, Physician Assistant,
www.riohondo.edu Social Work
Lactation Consultant
San Joaquin Valley College
Visalia Programs Available
www.sjvc.edu/San-Joaquin-ValleyCollege
Master of Science in Nursing
University of Southern California
Los Angeles Master of Science in Nursing
www.usc.edu
Master of Science in Nursing
University of Southern California, Extension
Los Angeles Master of Science in Nursing
www.extension.universityofcalifornia.edu Master of Science in Healthcare Administration
Master of Science in Nursing
Masters Degree Programs
Various Master Degree in Nursing programs
School Information Clinical Nurse Specialist, Nurse Practitioner, Nursing
Administration, Nurse Education
Azusa Pacific
Azusa
www.apu.edu

California State University, Dominguez Hills
Carson
www.csudh.edu

California State University, Fullerton
Fullerton
www.fullerton.edu

California State University, Long Beach
Long Beach
www.csulb.edu

California State University, Los Angeles
Los Angeles
www.calstatela.edu

Loma Linda University
Loma Linda
www.llu.edu

Page 34

External Resources for Continuing Development

School Information Programs Available
Master of Science in Nursing
University of California, Los Angeles
Los Angeles Master of Science in Nursing
www.ucla.edu
Master of Science in Nursing
Saint Mary’s College of California Master of Health Administration
Los Angeles
www.stmarys-ca.edu/ie Mater of Health Administration

University of Phoenix Master of Health Administration
Various locations
www.phoenix.edu Master of Science in Nursing
Master of Health Administration
University of Southern California
Los Angeles
Www.priceschool.usc.edu

University of La Verne
Irvine, La Verne, Oxnard
www.laverne.edu

West Coast University
Anaheim, Los Angeles
Www.westcoastuniversity.edu

Page 35

External Resources for Continuing Development

Online Learning Openculture.com

Open Culture connects learners with free audio/video and
online courses from universities such as Stanford, Yale,
MIT, Harvard, Berkeley, Oxford and more. Topics include:

Resources  Biology
 Business
Computer Science
 Psychology

For those looking to expand their learning and take courses 

outside of work, the following are websites that offer col- Academicearth.org
lege level courses free in an on-line learning format

Coursera.org Academic Earth connects learners to online college cours-
es made available, free of charge, from some of the most

Coursera’s mission is to connect people to great education. respected universities. It’s Medicine and Heath care curric-
ulum includes courses in Disease and Epidemiology,
The website offers free non-credit courses online from 16 Healthcare Administration, Nursing and Nutrition. Topics
top universities including Stanford, Princeton, Penn State, include:

Rice University, University of Michigan, Duke, Georgia

Tech and many more. Some of the courses available are:  Healthcare Informatics
 Changing Face of American Healthcare
 Economics and Finance  Corporate Finance for Heath care Administrators
 Biology and Life Sciences
 Health and Society *Courses are subject to change.
 Medical Ethics
 Statistics, Data Analysis, Computing
 Business and Management
 Education

Page 36

Online Registration through Learning Management System (SWANK)

To Access the SWANK Learning Management System
1. Go to PIH Health Connect
2. Look under Application Links (on the right hand side of the page)
3. Look for ‘Learning Management System (SWANK). Click on this link
4. Enter your Employee Number. Note the instructions asking you to include a ‘W’, ‘D’ or ‘P’ in front of your

employee number
6. Enter your Password – the first time you log in, your password is Welcome1. The system will provide in-
structions on changing your password. Follow the instructions to log in
7. For questions on course and event info, contact Diane Kennedy at Ext. 12209. For log-on and report assis-
tance contact Kristen Geisel at Ext. 12870

Using SWANK to Register for Classes

Most employee courses in this catalog are available through Swank. If you have questions regarding registra-
tion for classes, contact the Nursing Education Department at Ext. 12618 or Organizational Development at
Ext. 12843.

Once you are in SWANK, click on the word ‘Events’ on the blue ribbon across the top of the page.

1. Search for upcoming events using the list view and click on the icon for details

2. You may also search for upcoming Events using the ‘Calendar View’ on the right hand side of the screen.

Click on the words ‘Calendar View’ and you will see the calendar with the Events (classes) listed on the day

they are scheduled.

3. Click on the class title to access more information. Once you are on the ‘Event Detail’ screen, click on the

‘Register’ button to register for the class.

4. Print off a printer-friendly syllabus.

5. View and print any associated materials prior to the event.

6. Add event to your outlook calendar by clicking the icon.

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