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Our About Us Document

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Published by Regan Moss, 2019-05-09 12:23:46

About Zero

Our About Us Document

Creating the Best
Customer Experience

Print l Copy l Scan I Fax

03333 207 200
[email protected]
5 Mallard Court,
Crewe Business Park,

A little bit about us here at Zero

We provide personal service to our local business community. We have flexible,
clear and concise contracts providing our customers with the comfort they desire.

The true heartbeat of our business is the service we provide every day. With a
dedicated service team we go over and above to ensure your devices are up and
running. We perform regular courtesy calls to all your key operators as well as
regular site visits to ensure that the contract runs smoothly from start to finish. We
really do believe in good old fashioned service.

Once we have been appointed as your document management partner the
picture really does start to unfold.

Information is one of your business’s important assets. Our solutions here at Zero
touch all stages of the information flow in your company, thus optimizing its creation,
usage, storage and accessibility.

Peter Thompson, Owner Zero Group
“I’ve worked in the industry for over 25 years
and I still believe that traditional service is
key, it is the very core of our business.

Machines are great quality these days, what
makes the difference is a dedicated service
team to partner your print fleet.

In a recent customer survey we sent, 100% of
our customers said they are happy with the
service we provide, a proud statistic we like
to shout about!”


A4 Mono and Colour Solutions

A3 Mono and Colour Solutions

With service contracts to suit you including all toners, parts and same-day
service response

Purchase and lease options to suit you We can even buy
out your current
Small &
Large lease

Buy or




Your device is imperative to the operation of your organization. Without it,
communications and document flow can come to a standstill. We
understand this at Zero and it’s why we aim to make life as stress free as
possible for our customers, ensuring that they can be proactive and
productive in their own work environment. With customer care
representatives and account managers always ready to talk you feel can
feel confident and in control.

Once the machine is installed the after sales support network springs into
action. We believe that the key to long-term partnerships begins once the
solution is installed. Zero perform regular courtesy calls to all your key
operators as well as regular site visits to ensure that the contract runs smoothly
from start to finish. Our sales department also hold account reviews to ensure
you are always happy as well as keeping you up to date with solution
updates, areas for potential savings and productivity enhancements. Once
we have been appointed as your document management partner the
picture really does start to unfold.


 4 hour service response to all breakdown calls.
 Routine maintenance. This is where parts that wear are automatically

replaced at specific intervals to ensure your machines reliability
throughout the contract period.
 Preventative Maintenance. As well as performing maintenance at
the recommended intervals and attending promptly to breakdown
calls we provide regular health checks for our customers whereby
we schedule our qualified technicians to come in and check the
machines are clean, working to specification and more importantly
all the operators are happy and don’t need extra training. This is the
Zero Way going the extra mile to give you the best customer
 Automatic Toner Replenishment and spare consumables on the shelf
 Automatic Meter Reading Submission for accurate timely billing
 Automatic Remote Diagnostics reducing downtime
 Dedicated installation engineers employed by Zero
 UK Based Call Centre with trained personnel giving you a pleasant
user experience in a quick and timely fashion
 Remote service and training using our interactive control panels
 A Total Satisfaction Guarantee - In the event that your machine
becomes unreliable Zero will allow you to change the machine
without penalty within the stated contract period. This is your call not
ours or Toshiba’s and is designed to give you the comfort and peace
of mind you deserve. We also believe it shows our confidence in the
product and service offering we have.


We don’t just strive to offer the best customer experience, we want our
devices to improve your team’s day to day effectiveness. Increasing
productivity is one of the ways we can help you win more business. This is
achieved by offering features such as:

World Class Inclusive features Reducing
processing speeds enable you to print your
reduces time wasted letterhead in-house
waiting for prints at the touch of a Indirect
Automatic electronic Document
document filing, Costs
reducing &
administration Increase

USB Proof
Scan to

Web Efiling

FTP Server Web Template

Email Desktop

Private Overlay
Hold Print

Folder USB

Air Print App

Reduced printing costs
Optimised workflows

Enhanced productivity


Sharing information is a way of improving workflow
efficiencies. Mobile printing facilitates organisational
needs for document availability at the click of a button or
swipe of an app. See our suite of offerings:

AirPrint – mobile printing for users on the network using IOS


e-BRIDGE Print and Capture App – mobile

printing and scanning for users on the network. (Android and

EveryonePrint (additional) – guest printing made simple

from PCs, tablets or phones


We understand that your print hardware is just the beginning, that’s why we
leverage our leading-innovation technology with software solutions. Our
range can help you save money, better manage documents, secure critical
information and improve efficiencies.
We don’t offer a one-fit solution, our suite of document management starts
from simple solutions to full management suites.

Our solution include features such as:

• Index documents at the point of scanning
• Store scanned documents straight to your network folder
• Allows for easy and quick retrieval of stored documents
• Integrates seamlessly with your document workflows and



We know that every business is different, that’s why our cost
control suites are available in options from free of charge
operational reports, to large scale fully manageable print systems.

Control account, bill or charge every copy, print, scan and fax
Manage copiers, printers and users from a modern web interface
Report usage and costs by page, by user, cost centre/department, device and function
Access devices via a log-in or ID/Access card
Enforce responsible use via applied rules, limits and auto-notifications
Secure confidential documents and release anywhere via Find Me print


Free, simple software e-BRIDGE Fleet Management is
application allowing you to a chargeable on-site software.
monitor usage and manage Going a stage further than e-
print costs BRIDGE Accounts, EFMS can
monitor toner levels, machine
alerts and offers information
across whole fleet in one easy


Carbon offsetting is a way to reduce the amount of CO2
released into the atmosphere by balancing or cancelling out
the amount of these gases through participation in
environmental projects.

At Toshiba we are committed to the environment and with the help of the
carbon offsetting experts at CO2balance we have devised a scheme with
which we can offset the carbon footprint of your Toshiba system.
Borehole Rehabilitation Project - Uganda

By renovating and repairing boreholes in remote villages across Uganda this project
helps to restore a safe clean source of drinking water for families.


0121353 6464 heado [email protected]

9th March 2016
Mr P Thompson
Zero Paper 2 Data Ltd
5 Mallard Court
CWl 62Q

Dear Peter

Further to our recent telephone conversation about Zero I am happy to con rm the following: -
We have undertaken dealings with Zero Group for a period of time stretching some 15 years. Over this time we
have received nothing but excellent advice and service from Peter and his team.
A full explanation of the various options available to us, including choice of machines, nance options and
detailed nancial calculations have always been provided right from the outset of the proposition. No
question has appeared to be too small or insigni cant for an easily
understood explanation.
Our experience of delivery and installation has always been rst class and always on
schedule. Linking computers with printers and scanning facilities, which is often tricky and
testing, has been cleverly overcome on every occasion.
As for after sales service is concerned, which after all is often the true test of real service, Zero Group has always
been impeccable. Their standards are second to no one we have
encountered in this particular eld. All of the people we have encountered have always been friendly and
e cient.
Overall, we would whole heartedly and without reservation recommend Zero Group to any new potential

Yours Sincerely,

Paul Carr F.N.A.E.A

The largest Independent estate agent In the West Midlands with o ces In:
Aldridge , Brownhills • Erdington , Four Oaks • Great Barr , Great Wyrley
Hamstead • Kingstanding • Streetly • Sutton Cold eld •

27th November 2017

To whom it may concern

Ref: Zero

I first met with Peter from Zero in July 2016 when I was looking at photocopying/printing service options for our school.
We had used the same company for years and were on a rolling lease, with ever increasing costs.

I had met with several other companies as part of the best value exercise always carried out when looking for new
suppliers. I was instantly impressed with Peter’s professional and honest approach as he explained how Zero would
provide the services we required within our budget.

At no time did I feel pressurised to use Zero, and was impressed with Peter’s enthusiasm, professionalism and
understanding of the pressure of budget constraints. He explained everything thoroughly and I didn’t feel that I was
being railroaded into a contract that was unsuitable or I couldn’t afford.

I signed a 5 year lease beginning in September 2016, with considerable savings compared to the previous supplier. As
part of the service all staff received training on the machines when they were installed. The quality of the copies and
printing is excellent, with efficient machines that can handle the bulk copying that schools create!

However the service we have received from Zero has been fantastic and is the key reason I would recommend them.

If we have ever had cause to call them out to a machine fault the response has been immediate. From the initial phone
call reporting the fault, to the engineer attending site, the staff are friendly, polite, prompt and thorough.

The following year, whilst working with another school within our Trust, I was happy to recommend Zero and they too
signed a contract. The feedback I have since received from them is just as positive.

Therefore, I would not hesitate in recommending Zero for their professional and honest approach in all areas of their

Pam Prendergast Cranberry Academy, Cranberry Lane, Alsager Cheshire ST7 2LE
Business Manager Tel: 01270 685310 e-mail : [email protected]
Cranberry Academy

Cranberry Academy is operated by St Bart’s Multi Academy Trust which
is a charitable company limited by guarantee and registered in England
and Wales Company no. 8735454 Registered office is at Sussex Place,
Longton, Stoke-on-Trent ST3 4TP



TEL: 01932 580100 FAX: 01932 580101

22nd April 2015.

Re: Zero Enterprises Ltd

To Whom it may concern

I write with reference to an ongoing consideration you have to work with Zero Enterprises Ltd,
one of our premier dealer partners in the UK.

I can assure you that in order to attain authorised Dealer status, Zero Enterprises Ltd has had
to meet strict criteria with regards to the quality of their sales and support capabilities -
professionally and ethically – as well being strenuously vetted for sustainable commercial
viability as a trading entity.

The dealer channel represents a unique and strategic route to market for us and it is
imperative that their standards remain high. To ensure the satisfaction of all clients, Toshiba
consistently review the capability of all our partners to ensure that their offering is equal to
that of a direct engagement. To this end, we can remain confident that the Toshiba brand is
represented and supported in a professional manner.

In addition, and in further endorsement of our confidence in Zero Enterprises Ltd, in the
unlikely event that Zero Enterprises Ltd ceases to trade during the contract period, we would
continue to support your Toshiba solution for the remainder of the contract at the negotiated
rate, providing a seamless and uninterrupted service to all your users.

If you have any concerns or would like to discuss the matter directly, please do not hesitate to
contact me.

Yours sincerely

Carl Day
Sales Director (Indirect Channel)
Toshiba TEC U.K. Imaging Systems Ltd

Registered Office: Abbey Cloisters, Abbey Green, Chertsey, Surrey KT16 8RB
Registered Number:4124726 England. Telephone 01932 580100 Facsimile 01932 580101

Creating the Best
Customer Experience

About Zero:
We are a leading provider of
document management,
photocopying, scanning, printing
and faxing solutions based in the

For more information please
contact us:

The Zero Group
5 Mallard Court
Crewe Business Park

03333 207200

[email protected]


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