SOALAN

1 KOLEJ VOKASIONAL KUALA KANGSAR HIMPUNAN CONTOH SOALANSOALAN TEMUBUAL LAWATAN PENILAIAN AKREDITASI PENUH MBOT

CRITERIA 1: PROGRAMME DESIGN AND DELIVERY •What is the relationship between this program and the vision and mission of the university?(Another way:why does this program need to be here?) •What kind of students the Education Providers want? (PEO-related questions) •What indicators is the program achieving the original intent of the program offer? (PEO KPI) •Who is involved during the development of the student (PEO Question) •What are the methods to ensure that the long-term target of the student model is achieved (the question of the relationship between CLO-PLO-PEO) •As a program administrator, what are the main characteristics of students that we can immediately see before these students graduate?(PLO question) •What general skills do your students have that I can check later? (Technology attributes question) •When developing this program where do you benchmark, and is there a study of the characteristics of the desired graduates,how many more is needed in the country etc •Requirement from the industry(questions related to market research, benchmarking, industry needs)

CRITERIA 2: STUDENT ASSESSMENT Is there any OBE training? Who is his teacher? How do you do it? (OBE and training effectiveness) •How is the question construction process? *Vetting etc) •Is there a rubric? •What subjects do you teach this semester and what CLO do you want to achieve? (staff awareness CLO) •What is the process to ensure CLO is achieved? (staff awareness OBE, Constructive alignment) •Can you explain to me what kind of rubric you use? (Constructive alignment) Sample question to Program Administrators (Dean/ Deputy Dean Program Leader)

CRITERIA 3: STUDENT SELECTION AND SUPPORT SERVICE From the records, what is the lowest CGPA of incoming students? (entrance eligibility question) What method do you want to get feedback from students? Who analyzed the feedback? (facility question) What are the most student complaints related to facilities? If students have health problems, low CGPA or personal problems, who do you meet? (Support system -counseling, PA system etc) Is there a career day? / what strategy do you all want to market your students? (student career support question) Are there any incoming students who can transfer credit? How did you do? What are the conditions? Who is not related to this credit transfer? (credit transfer question) Sample question to the lecturer Criteria 3 Are the existing students, are they ok? (student entrance qualification) What does the faculty do to support students? (PA system etc) What do students always complain about? Does that solve the problem? (Support system)

Criteria 4: Teaching and Support Staff How does the faculty divide the load? (load staff, justice etc) Do you have the budget to go to training? What kind of people are chosen? (Industry related, training staff etc) What is the Research and Development budget? (RnD) How many students do Masters, PhD? What is the staff supervisor selection process? (RnD) Did support staff have budget to go training? (support staff) What complaints do you always make? Does management care? (support staff load) What complaints do students always complain about? (Support system for students, staff awareness of student problems) Are industrial organizations involved in PNP? Is there a visit to the industry? (Industry engagement) If students go on a visit or talk by industry, what do the students do when the tour is over? (student CLO, constructive alignment etc) Criteria 4: Staff Student Ratio? All the staff in the field or not? (Teaching staff qualifications) Is there any provision for staff to go training? (Training staff) How many staff that have work experience or industry connections? (Experience staff) Who is the most influential in this Faculty and why? (Staff disclosure related to teaching, research, consultation etc) Was there a process to help other friends to be influential as well? (mentor-mentee questions, staff development plan etc) What is the distribution of load on lecturers? (staff load, fairness of load distribution) As a program administrator, do you all have privileges? (Administrator load is reduced for to make sure the program management is ok)

Have you ever discussed with the support staff what problems did they face to help teaching and learning (support staff and admin staff questions) How many support staff are there and are they qualified? (burden of support staff and their skills) Are there people in the industry give talk, or teach? (industry engagement) Sample question for students After graduation, what do you want to be (PEO, PLO) How does the lecturer start class? Open the computer and teach directly? (OBE culture, CLO wants to achieve etc) Which lecturer is the best and the worst? Why? (Staff expertise etc) When I was studying, I always felt dizzy when the lecturer was not confident in teaching. Is there a lecture like that here? (Staff expertise) Are there people from the industry or did you go to visit the industry? (Industry Exposure) Beside exam. Quiz etc, does the lecturer ask you all to present, to do an assignment in the group? (OBE, CLO) What kind of presentation do you present to the lecturer and how is it marked? Have you ever complained? (OBE, constructive alignment) If there is a problem, who do you always go to? (PA system, clinic, support system) Does student representative play a role? Is there any effect? (Student support) Isn't food expensive here? (student support) Is the dormitory or sports facility ok? (student support) Career questions for alumni and students

Post questions about integrity, ethics, team work etc Is there any support for your career? Bonus question -is there anything we can help with? Example questions for Counselor Management What is your job? ●How do you help students and faculty? ●How much is your budget per year? ●What do the faculty / students always ask for help? ●What is the support from the management for you all to do your work? ●Do you attend training? ●Do you have a license? ●In general, what cases are always referred to by the Faculty? ●Are there criminal cases that you all handles right? Example question for Librarian How much is the annual budget? ●How much is the book collection for the field I am evaluating? ●Is there a database? ●What support do you all have to buy reference materials? ●What are your certificate? Do you attend training etc.?

Example question for Strong Room Are there any provisions? ●How is the process of managing the exam question paper? ●Who can access this room? ●Can I see the log book of coming in and out? ●Is there cctv? ●Observation on the level of immunity, grill, entry and exit records, suitability of location, CCTV, etc Sample question to Program Administrators (Dean/ Deputy Dean Program Leader) Criteria 5: Educational Resources How much is the annual budget? (for management and purchase, maintenance of equipment?) Is there a request for a new budget etc? (financial support) Ratio of tools and students? (Physical resource) How is research and development support? (RND activity) At the edge of the entrance hall, there is iron, who checked? (example for safety awareness? Sample question to Program Administrators (Dean/ Deputy Dean Program Leader)

Criteria 6: Programme Management How to create new programme and what's the process? (Internal governance of PPT) How are you being appointed? (Leadership program) Student answer sheets much every year, where do you keep them? (Record storage, disposal) What is the process of approving student results? Where do you keep (Student records) Is there anyone do PLO achievement analysis? Are there any problems between students and teacher? (Integrity, staff professionalism) sample questions to the management What is the importance of this program to EP ▪What is the support from the management to the faculty? ▪How much is the budget for the faculty? ▪How is the staff promotion process? ▪Is there a staff support system? Sample question to Program Administrators (Dean/ Deputy Dean Program Leader) Criteria 7: Quality Management System Did you do programme review? Who is involved? (CQI) Is there student achievement? If the student's get bad results, what did you do? (CQI culture question) Did you benchmark to improve the program? Where did you go? Why choose that institution? What did you do after the visit? (CQI culture) PEO, PLO, CLO did you do any research and improve?

BORANG JEJAK AUDIT BIL PERKARA YANG BOLEH DIFOKUSKAN RINGKASAN SOALAN 1 CRITERIA 1 : REKABENTUK DAN PENYAMPAIAN PROGRAM - Pernyataan Visi Misi dan Matlamat Program - PEO PLO Program - Pemetaan PEO Visi Misi - Bukti penglibatan pemegang taruh(stakeholder) dalam semakan kurikulum a)TAC b) Alumni c) Ibu bapa d) Majikan PERKARA TAMBAHAN -Pelajar perlu mengetahui tujuan dan objektif program yang diambil. -Memastikan pemetaan CLO dengan PLO mempunyai mekanisme pengukuran yang jelas dan bersesuaian. -Mengemukakan maklumat berkaitan justifikasi penawaran program (need analysis) bagi memastikan penawaran program adalah relevan. -PPT perlu memastikan minimum KPI yang perlu dicapai untuk setiap CLO adalah seragam bagi semua subjek. -Fail kursus perlu sentiasa dikemaskini dari semasa ke semasa. -Rubrik dan sampel penilaian pelajar yang menggunakan rubrik berkenaan perlu dimasukkan ke dalam fail kursus. • Bagaimanakah PPT dapat memastikan PLO yang digariskan tercapai. – Tunjukkan analisis pengukuran PLO. – Siapa yang bertanggungjawab terhadap laporan analisis PLO? – Apakah tindakan penambahbaikan yang dilakukan terhadap dapatan analisis PLO? – Siapakah yang bertanggungjawab terhadap tindakan penambahbaikan tersebut? – Minimum KPI yang perlu dicapai – Apakah peranan staf akademik dalam menyediakan bahan penilaian berterusan dan akhir serta nota pengajaran. CONTOH SOALAN DARIPADA MBOT Criteria 1: • Apa hubungan program ini dengan visi dan misi kolej? (Cara lain: kenapa program ini perlu ada di insititusi ini?) • Apa acuan pelajar yang diinginkan oleh PPT (soalan berkaitan PEO) • As Ketua program, apakah ciri-ciri utama pelajar yang immediately kami boleh Nampak sebelum pelajar ini bergraduat? (Soalan PLO) • Semasa bina program ini kat mana buat benchmark, dan ada tak buat kajian ciri-ciri graduan yang dikehendaki, berapa lg yang Negara perlukan bilangan etc keperluan dari industry (soalan berkaitan kajian pasaran, benchmarking, keperluan industry 2 CRITERIA 2 : PENILAIAN PELAJAR - Jadual Pemetaan CLO Kursus-PLO –Assessment Strategies - Rekod Latihan staf berkaitan OBE - Fail Pengajaran yang mengandungi maklumat Pelan Pengajaran, Assessment Methods, Bukti Transkrip Pelajar Bagi Peperiksaan Akhir, Coursework - Analisa ketidakcapaian CLO,PLO dan CQI - Pemahaman CLO kursus perlu disebarluas kepada pelajar melalui mekanisme – mekanisme yang bersesuaian contohnya melalui penerangan di awal kelas. • Semakan dokumen – Fail pengajar lengkap? • Profil staf akademik • Surat lantikan? Adakah ada tamat tempoh? • Amanah tugas akademik • Salinan sijil akademik • Penilaian PnP oleh pelajar • Semakan fail dibuat? Ada senarai semak? – Fail kursus • Skema pemarkahan • Kesukaran soalan mengikut tahap program? • Rubrik • Senarai fail kursus yang tidak lengkap • JSU • Semakan fail dibuat? Ada senarai semak • Penyediaan bahan penilaian. – Siapa yang terlibat dalam penyediaan dan penandaan soalan peperiksaan akhir dan penilaian berterusan? – Bagaimana proses moderasi kertas soalan? • Tahap pencapaian hasil pembelajaran.

BORANG JEJAK AUDIT • Panel perlu menguji kefahaman dan pengetahuan pelajar berkaitan kursus-kursus yang ditawarkan CONTOH SOALAN DARIPADA MBOT Criteria 2: • Apa polisi dlm penilaian yang diamalkan oleh PPT utk pastikan acuan pelajar tercapai? (soalan berkaitan polisi peperiksaan, vetting proses, rubric etc) • Utk vetting proses, bila dibuat dan siapa yang dilibatkan? (soalan berkaitan proses vetting) • Pembangunan rubrik siapa yang buat? (soalan pembangunan rubrik) 3 CRITERIA 3 : PEMILIHAN DAN KHIDMAT SOKONGAN PELAJAR - Senarai nama pelajar dan kelayakan masuk - Maklumat khidmat sokongan pelajar - Maklumat wakil pelajar(MPP), sistem pemilihan serta aktiviti yang dijalankan - Maklumat penglibatan Alumni serta aktiviti berkaitan. PERKARA TAMBAHAN - Memastikan kemudahan dan khidmat sokongan kepada pelajar bersesuaian, mencukupi dan dimanfaatkan oleh pelajar. - Kaji selidik • Pemilihan pelajar. – Kelayakan pelajar mengikuti pengajian ke program Diploma – Adakah kemasukkan pelajar ke peringkat Diploma setelah keputusan SVM dikeluarkan atau sebaliknya? – Adakah sistem penasihat akademik / mentor-mentee diwujudkan? – Kekerapan perjumpaan – Jenis-jenis masalah yang telah dibincangkan – Apakah masalah yang dibincangkan dan dapat diselesaikan? – P&P • Adakah penyampaian staf akademik berkesan dan difahami? • Faham rubrik dan system pemarkahan? • Tempoh diberikan untuk sesuatu penilaian dijalankan seperti ujian, kuiz dan sebagainya. • Bagaimanakah penggunaan makmal / bengkel dan peralatan yang berkaitan? Adakah setiap pelajar berpeluang menggunakan alatan berkaitan secara individu? • Kemudahan internet? • Bagaimanakah peperiksaan akhir amali dijalankan? • Sejauh manakah kefahaman pelajar terhadap OBE? • Adakah pelajar membuat penilaian terhadap staf akademik? – Kemudahan Fizikal • Apakah kemudahan fizikal yang diberikan oleh pihak KV? Seperti perpustakaan, kemudahan sukan, asrama dan café atau dewan makan. SOALAN DARIPADA MBOT Criteria 3: • Dari rekod u all, berapa paling rendah CGPA pelajar yang masuk? (soalan kelayakan masuk) • Apa kaedah u all nak dptkan maklumbalas dari pelajar? Siapa yang buat analisa maklumbalas tersebut? (soalan kemudahan)

BORANG JEJAK AUDIT • Apa komplen pelajar paling banyak berkaitan kemudahan? • Kalau pelajar ada masalah kesihatan, low PNGKK ke atau masalah peribadi siapa yang diorg jumpa? (Support system – kaunseling ) • Ada tak hari kerjaya? / apa strategy u all nak pasarkan pelajar u all ni? (soalan support kerjaya pelajar) 4 CRITERIA 4: STAFF AKADEMIK - Maklumat ringkas staf, kelayakan staf, Pendaftaran dengan badan profesional (jika berkaitan) dan kursus yang diajar beserta masa pertemuan (beban tugas) - Maklumat keterlibatan staf untuk aktiviti lain - Jadual latihan staf terutamanya OBE PERKARA TAMBAHAN - Beban mengajar staf akademik tidak melebihi 20 jam seminggu. - Tugasan pentadbiran staf akademik perlu disemak agar tidak menjejaskan kualiti PdPc. - Kursus berkala untuk peningkatan kefahaman staf terhadap PEO, PLO dan CLO melalui kursus OBE. • Ulasan pemerhatian kelas • Temu bual dengan staf akademik – OBE • Apa itu OBE? • Adakah penerangan tentang OBE dihebahkan kepada para pelajar? • Apa tujuan rubrik? •Temu bual dengan staf akademik – Beban staf akademik • Beban mengajar semasa – jam kontak setiap minggu • Beban tugas pentadbiran dan lain-lain. – Peralatan bagi menyokong P&P • Adakah pihak KV menyediakan peralatan yang secukupnya bagi menyokong aktiviti P&P? • Bagaimanakah permohonan pembelian peralatan dibuat? – Latihan / kursus berkaitan. • Apakah dan berapakah latihan / kursus yang telah dihadiri? SOALAN DARIPADA MBOT Criteria 4: • Staf yang ada ni semua dlm bidang atau tidak? (Kelayakan staf mengajar) • Ada tak peruntukan utk staf pergi training? (Training staff) • Berapa ramai yang ada pengalaman kerja atau sangkutan industri? (Experience staff) • Siapa paling hebat dalam program ini dan kenapa? (Pendedahan staf berkaitan keadah mengajar, inovasi) • Yang hebat tadi ada tak proses nak tolong kawan-kawan lain utk turut sama hebat? (soalan mentor-mantee, staff development plan etc) • Pembahagian load pada pensyarah macam mana? (load staff, keadilan pembahagian load) • As ketua program, ada keistimewaan tak u all ? (beban load dikurangkan utk Pentadbir atau tidak utk pastikan pengurusan program ok) • Pernah bincang dgn support staff apa masalah yang selalu diorg hadapi utk bantu pnp (soalan support staff dan admin staff)

BORANG JEJAK AUDIT • Berapa org support staff and kelayakan diorg? (beban support staff dan kemahiran mereka) • Ada ke org2 industri bagi talk, atau mengajar? (industry engagement 5 CRITERIA 5: SUMBER PENDIDIKAN - Kemudahan komputer dan senarai software yang ada - Senarai database yang ada di perpustakaan atau alternative jika tiada - Senarai nama buku rujukan - Bilik kebal, mekanisma penggunaan, rekod keluar masuk dan kemudahan yang ada - Aktiviti penyelidikan staf - Rekod latihan staf akademik dan bukan akademik - Rekod aktiviti kerjasama PPT dengan Institusi Luar PERKARA TAMBAHAN - Buku rujukan utama kursus perlu dikemaskini dengan edisi terkini dan tidak melebihi 5 tahun. - Memastikan kemudahan bengkel dan peralatan adalah selamat dan mencukupi dengan bilangan pelajar. - Membuat analisis bagi mengkaji kecukupan, kekinian dan kualiti sumber pendidikannya. - Menyediakan rekod penggunaan dan rekod penyelenggaraan peralatan di bengkel. - Setiap subjek mempunyai sekurang-kurangnya 6 kerja amali. • Rujuk Jejak Audit Dalam Bilik Khas –Bengkel –Perpustakaan –Bilik Kebal –Makmal Komputer –Bilik kaunselor Criteria 5: • Berapa bajet setahun? (utk pengurusan dan pembelian, maintainance peralatan?) • Ada tak minta bajet baru etc? (financial support) 6 CRITERIA 6 : PROGRAM MANAGEMENT - Stuktur Organisasi Program - Governan Akademik serta Jawatankuasa yang terlibat dalam governan akademik - Bukti proses lantikan, minit mesyuarat jawatankuasa - Rekod pelajar • Cam mana awak2 ni dilantik? (Program leadership) • Kertas jawapan pelajar ni makin banyak setiap tahun, kat mana simpan? (Rekod penyimpanan, pelupusan) • Macam mana proses luluskan keputusan pelajar ? Kat mana simpan (Rekod pelajar) • Ada tak org yang buat kajian pencapaian PLO pelajar? • Ada tak masalah student dgn pelajar? (Integriti, profesionalisme staff 7 CRITERIA 7 : SISTEM PENGURUSAN KUALITI / PENAMBAHBAIKAN - SOP CQI Process - Rekod Lantikan Penilai Luar serta Laporan - Rekod penglibatan pemengang taruh dalam proses penambahbaikan program PERKARA TAMBAHAN - Mewujudkan mekanisme bagi menilai pencapaian PLO dan PEO. - Proses audit dalaman dijalankan secara berterusan bagi menilai keberkesanan dan kualiti program dan perlu mengambil tindakan susulan terhadap laporan berkenaan. • Ada tak buat program review? Siapa yang dilibatkan? (CQI) • Ada tak kajian pencapaian pelajar? Kalau teruk macam mana buat? (soalan budaya CQI) • Ada tak buat benchmarking utk improve program? Kat mana pegi? Kenapa pilih institusi tu? Apa yang dah buat lepas balik visit tu? (Budaya CQI) • PEO, PLO, CLO ada buat kajian dan tambah baik talk

BORANG JEJAK AUDIT - Laporan dan dokumen berkaitan audit dijadikan panduan dalam pemantauan perkembangan program keseluruhannya dari semasa ke semasa