EQMS QBook - 20161104

Committed to Quality

General
Information

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates / Gap Analyses
Suppliers / Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Quality Vision

At Electrolux –

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates / Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

we are Committed to Quality, because every consumer experience matters.

Quality should be a defining reason why consumers When consumers are happy with their Quality
choose our products over competition, whether it’s a experience, they‘ll choose us again and recommend
first-time buy, recommendation or repurchase. Electrolux to family and friends.
With your Commitment to Quality, we can together
And while there are many things that consumers deliver best-in-class consumer experiences.
consider when buying an appliance, like functionality,
performance, design and service, it’s Quality that Thank you!
drives long-term consumer satisfaction and brand
loyalty. Jonas Samuelson

General
Information

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates / Gap Analyses
Suppliers / Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Mindset & Behavior

Everyone is essential!

No matter where we work at Electrolux, we all
have a role to play in strengthening our brands,
because Quality is not negotiable.

By placing Quality top of mind in our daily work,
focusing on preventive action and putting consumer
needs first, we can consistently meet Quality standards
that contribute to our Group-wide Quality targets and
deliver best-in-class consumer experiences.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates / Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

Quality Rules for everyone at Electrolux

I know our consumers I know our rules
and how to meet their requirements. and adhere to the defined processes.

I am a team player Quality starts with me
I share my knowledge and learn from mistakes. every day I apply the rules with rigor and discipline.

I follow processes When I become aware of a quality issue,
and do things right the first time. I take immediate action to ensure that the expected
quality delivers best-in-class consumer experiences.

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Voice of Consumer

What is it for?

 To ensure that consumer expectations are considered at the start
of every new project and that key drivers are defined in order to improve
consumer experience.

 To translate all consumer expectations into appropriate targets.
 To ensure that not only Service Call Rate targets are covered but

also Consumer Ratings, Perceived Quality and durability aspects
that impact Warranty Costs.

Benefits

 Alignment of targets with consumer expectations.
 Focus on consumer experience.
 Balance of expected Quality with price positioning.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Consumers want well-preserved, They like it when guests appreciate the flavor
fresh and healthy food. of well-cooked food.

Consumers want products with easy usability All the expectations the consumer has of a product
and instructions. need to be identified and delivered.

These products
still work after so

many years.

GENERAL INFORMATION QUALITY RULES

Group Vision Mindset & Voice of Innovation Product Design Manufacturing Suppliers
Behavior Consumer Development

Voice of Consumer

Checklist Define targets for Service Call  Consider Perceived Quality targets
Rate; explore durability aspects from the very beginning (Fit, Feel
 that impact Warranty Costs. and Finish as well as usability).

 Do not create products that will  Improve understanding of consumer
get “low ratings”. expectations through learnings and
input from social media and the Net
Do not create Distractors. Promoter Score.

Referenced document/data Link ……..

 Quality Evaluation System database (Service Call Rate,
Warranty Costs, Distractors)

 Consumer Ratings database
 Service Call Rate estimation procedure
 Fit, Feel and Finishspecification and target setting
 Usability Lab verification process and target setting

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap Fracas
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Service Call Rate and Warranty Costs Consumer expectation focus
(Reliability)
 Target in line with 2020 ambitions  No low ratings
 If applicable, top rated
(Service Call Rate, Warranty Costs)  If applicable, Net Promoter Score
 Define % improvement vs. predecessor
 No Distractors (NPS) targets
 Increase durability

Perceived Quality (Design Finish) Consumer preference validation
 Target > 70%
 Fit, Feel and Finish Index target
 Focus on relevant “Feel” targets
 Usability targets

Regular use and follow up of score card for consumer-oriented target setting.

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Innovation

What is it for?

 To support fast and innovative product development and keep the committed time plan
through Technical Opportunity Assessment.

 To ensure the feasibility of project targets, requirements, cost, investments
and timeline, enabling a design start with proofed technologies.

 To be able to make a Go/No Go decision for Development Start (DS),
going back to the Innovation Activation process if a technology is not ready yet.

Benefits

 Assessment of Technology Readiness before beginning
product development.

 Avoiding experimentation with new technologies during
Product Development.

 Maintaining the project time schedule and targets.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

When developing an innovative product, Will it offer significant benefits
the following criteria have to be met: for the consumer?

Will the idea continue to work Will it be easy to understand
over time? and use?

GENERAL INFORMATION QUALITY RULES

Group Vision Mindset & Voice of Innovation Product Design Manufacturing Suppliers
Behavior Consumer Development

Innovation

Checklist Identify and name the activity.  Fill out the template with technical
readiness, skills and manpower,
 Define the technical leader as reliability and performance, product
 well as role and responsibility. costs and investments.

Preliminary Marketing Business Brief  Have the technology readiness
information. approved.

Test plan achievement/prototype, Make a Go/No Go decision for
proof of reliability and performance. Development Start (DS).

Referenced document Link ……..

 Technical Opportunity Assessment procedure
 Technical Opportunity Assessment templates

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

AREA DASHBOARD DESCRIPTION REPORT RATING SCORE
Expected cost and comparison to: Y=1/N=0 1
Cost 0,5  similar technology function with volume / NS expected >90=1 0,5
Capex  estimated cost vs. volume / NS expected 1 75-90=0.5 0,5
Timing 01  target compliancy or better <75%=0 1
Resources 0,5 Investment assessment and Return Of Investment (ROI) 1 1
Performance within 1,5 - 2 years 1,5=1 1
Quality 01 1 1,5-2=0.5
0,5 Time required to move from shelf technology to full product 5
OVERALL development 1 >2=0
RISK ANALYSIS 01
0,5 Availability of resources 1 <1m=1
3-6m=0.5
01 Performance evaluation 1 >6m =0
0,5
Technology Readiness with expected reliability evaluation +5%=1
01 compared to known or similar technology +15%=0.5
0,5 >15%=0
Overall evaluation of reports and score
0 1 Completed=1
3 To be

completed=0.5
Not started=0

CPM00=1
New known
Technology=0,5
Literature only=0

6 all reports &
score > 3,75
06

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Product Development

What is it for? Project Product Engineering Process Product Production Project
feasibility concept solution & start-up evaluation
 To bring a new product or service definition & verification engineering reliability
to the market.
validation & process
 To ensure the fulfilment of the set targets
without re-loops or impact on the time verification
schedule.
DS CPPF CP00 CP0 CP1 CP2 CP3 CPFB
 To ensure the correct and disciplined
application of existing processes and
Continuous Improvement through
front-loading.

Benefits

 Transparency of targets, status and plans.
 Facilitation of a common approach.
 Complete functionality, safety and reliability

verification tests before the product launch.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

After getting the “Go” for a product, it is essential Product requirements and technical specifications
to select suppliers critically. need to be “frozen” on time.

100 % reliability can be achieved by putting the product After the start of production, field tests ensure
through different test stages. a consistently high level of Quality.

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Product Development

Checklist Verify products in regards to the  Implement recommendations to
safety, functionality and performance further improve existing processes of
 reliability targets before the Start of New Products Introduction.
 Production.

Apply the existing processes of
New Products Introduction in a
disciplined way.

Referenced document Link ……..

 Product Development (PD)
 Process Center, online

available, with list of tasks,
tools and templates
 Fabric Care best practice

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Improvement Critical suppliers selected for Freeze product specs and 50 % reliability on Design Fit, Feel and Finish verification
Recommendations components with innovative range, including Design aspects Validation Test functional of Mass Production
content prototypes, with representative
Product Concept critical components Production Start up
Disciplined Development Start Definition & Validation
application Process Engineering  Final validation of
of existing  Initial Product Concept  Technical specs frozen Manufacturing Process
process  Marketing Business Brief  Prelim. verification of  Product Design verification
 Design Validation Test series  Field Test results approval
performance and base  Final Quality verification
functionality approval with verification of
 70 % Consumer preference performance and functionality

Modules GATE DS CPPF CP00 CP0 CP1 CP2 CP3 CPFB
approval
at least
1 Check
Point
ahead of
product

Disciplined Project Feasibility Engineering Solution & Product Reliability & Project Evaluation
application Validation Process Verification
of existing  Product requirements frozen  Follow up on Quality
process  Technological Feasibility  R&D Design frozen  Product Reliability 100 % deliverables
 Product performance  Regulatory approvals
Improvement assessment  All int. & ext. parts qualified
Recommendations  Service Call Rate estimation verification on fully functional
prototype (PPAP)
Preliminary verification of  Manufacturing Process
product performance and base Design drawings frozen, with
functionality. Consumer- costs, performance and test capability verification
oriented target definition procedures
Manufacturing Validation Test
series built with approved parts
(or deviations authorized by
R&D)

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Design

What is it for?

 To define design targets considering all aspects
of the Design Quality grid.

 To ensure that the products are appealing,
intuitive and effortless.

 To test Appeal, Usability and Fit, Feel and Finish in order
to verify if the above targets are fulfilled by the products.

Benefits

 Clearly defined targets from the very beginning.
 Validated consumer usability requirements before

the start of production.
 Assurance that targets are achieved before the

product release.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

The overall appeal of the product attracts the consumer and its benefits are visible at first glance.

Look at this one, the It also looks very modern and more
porthole is so big! sustainable than the others.

The consumer is engaged by the outstanding Despite the complexity of the product, it is easy to use and
Fit, Feel and Finish. the consumer is convinced on that this is the right choice.

The door feels really solid and Look at the panel, everything is
is so easy to open and close. clear at the first glance. It is so
simple to understand and use.

GENERAL INFORMATION QUALITY RULES

Group Vision Mindset & Voice of Innovation Product Design Manufacturing Suppliers
Behavior Consumer Development

Design

Checklist Define Design Quality targets  Verify products from Design Quality
(Appeal / Usability / Fit, Feel and targets before the start of
 Finish), identifying relevant production.
 parameters in Attribute Profile.

Follow up on the project to ensure
the defined targets are met.

Referenced document Link ……..

 70 % validation to ensure overall appeal is on track.

 Fit, Feel and Finish Global Specification to be used for define
targets and follow up – fine tune with focus on key priorities,
especially “Feel”.

 Usability Lab to assign Usability Targets metric and evaluate
final result (work in progress) – proposal for metric and
methodology in development.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Aesthetics base set-up defined, Design technical specs frozen Design verification for Fit, Feel Fit, Feel and Finish verification
in line with required costs and and Finish critical parameters of Mass Production
Improvement targets
Recommendations Final check of Usability

Disciplined Development Start Product Concept Process Engineering Production Start up
application Definition & Validation
of existing  Design intent creation  Product graphics final
process  Design intent frozen and  Color, material & finish
3D design
specifications

GATE DS CPPF CP00 CP0 CP1 CP2 CP3 CPFB

Project Feasibility Engineering Solution & Product Reliability & Project Evaluation
Validation Process Verification
 Design intent definition  Follow up on Quality
Disciplined  Usability test results deliverables
application (not mandatory)
of existing
process

Improvement Design Quality requirements Design drawings frozen Fit, Feel and Finish verification
Recommendations set and Fit, Feel and Finish Usability test mandatory on Manufacturing Validation
targets definition Test series (no defects for
critical parameters)

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Manufacturing

What is it for?

 To protect the consumer through correct and disciplined
application of the manufacturing Control Plan.

 To ensure that new products are introduced in a process
which is fully validated for the Quality requirements.

 To ensure the Continuous Improvement of
critical Quality parameters.

Benefits

 Robust and reliable manufacturing process.
 Complete functionality, safety and reliability

verification tests before the product launch.
 Environment of Continuous Improvement.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

It constantly needs to be verified that processes The products match consumer expectations in safety,
produce all parts as required. functionality and perceived Quality.

Consumer remarks are listened to and learned from. Products from warehouse are audited and looked at with the
Tests are adjusted accordingly. consumer’s eyes.

Being committed to Quality
in manufacturing is crucial
because it is the last point of
contact before the product

reaches the consumer.

GENERAL INFORMATION QUALITY RULES

Group Vision Mindset & Voice of Innovation Product Design Manufacturing Suppliers
Behavior Consumer Development

Manufacturing

Checklist Monitor and constantly improve  Inspect Fit, Feel and Finish
the Statistical Process Control of deliverables that are key for
 critical parameters. Aiming to consumer satisfaction.
 reach 100 % control.

Continuous Improvement on  Perform statistical tests with priority
Not Right First Time and on early warnings from the market
effectiveness. (measured by Service Calls from
months 0-1).

Referenced document Link ……..

 Critical to Quality parameters, Statistical Process Control
procedure and minimum requirements

 Safety and functional tests procedure
 Not Right First Time definition and procedure
 Fit, Feel and Finish specifications
 Statistical test (short, long) standard procedure
 Hands on Quality procedure

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Statistical Not Right Safety Functional Product Hands on Quality
Process Control First Time Testing Verification Audit

Process equipment Final assembly Short & long reliability Early market warnings

Quality Rules

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Suppliers

What is it for?

 To deliver not just materials and products but also knowledge
gained by cooperating with us and other companies.

 To ensure that the supplier becomes a partner and is fully integrated into the value
chain.

 To support in continuously developing and improving common
rules and methodologies.

 To help us achieve Quality targets.

Benefits

 Alignment of Suppliers’ Quality with our targets and ambition.
 Cooperation towards Continuous Improvement.
 Transparency and fact-based approach which limits or

eliminates misunderstandings.
 Clear responsibility management.

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

First, suppliers are audited and assessed. Then, audits are To ensure that the consumer requirements are met, it is
conducted regularly to foster continuous improvement. fundamental that our suppliers do their job according to
The aim is right first time. defined rules and methodologies.

After their components and processes are qualified, they deliver Together, with suppliers, Quality targets are achieved.
material, components, knowledge; provide transparency through The markets are observed for increased consumer
Part Submission Warrant and escalate if necessary. satisfaction.

GENERAL INFORMATION QUALITY RULES

Group Vision Mindset & Voice of Innovation Product Design Manufacturing Suppliers
Behavior Consumer Development

Suppliers

Checklist Maintain and constantly review  Monitor and follow up on suppliers
the Production Part Approval Quality capabilities in Manufacturing
 Process (PPAP) status. Process (ppm) and in the market
 (Service Call Rate).

Ensure that suppliers have in place  Review suppliers’ audit plans and
and continuously improve Control corrective actions.
Plans aligned with our Quality
targets.

Referenced data Link ……..

 Production Part Approval Process (PPAP) procedure
 Free Pass management procedure
 On going Supplier Quality evaluation procedure (EL3000)
 Supplier Quality scorecard
 Audit Process
 New Products Introduction Process for Original Equipment

Manufacturer / Original Design Manufacturer products

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

Supplier Quality performance measured by recording claims, as below:

Supplier name: Electrolux plant: AUG/2016 Supplier Score: 100,00
Supplier number: Supplier plant/country:
IDCO: Product line: EL 3000 rating: Q

PPM EL 3000 monthly rating TUE THU SUN TUE FRI MON TUE FRI SUN WED FRI MON
According EL 3000 rules Supplier PPM Q A A Q Q B Q Q Q Q B Q
Supplier Plant PPM Impact 0 200 140 16 0 226 77 0 246 0 1.660 0
DFP Supplier PPM Gc (Max supplier IDCO PPM goal) 0,0% 0,0% 2,8%
Disrupt Free Performance Value 0,0% 0,2% 0,3% 0,0% 300 0,3% 0,1% 300 0,3% 0,0% 300 0,0%
Supplier SCR 300 300 300 300 10 300 300 10 300 300 5,81 300
DSA Supplier SCR goal 10 7,57 8,59 10 0,51 6,48 9,08 0,56 9,26 10 0,83 10
Delivery Schedule Audit result (according EL 2902 A) 0,49 0,53 0,47 0,52 0,8 0,55 0,76 0,8 0,50 0,43 0,5 0,46
Achievements 0,8 0,8 0,8 0,8 B 0,8 0,8 B 0,8 0,8 A 0,5
B B B B B B A A A
CAR Closure FRI
On time Quality supplier score card TUE 25 MON
25 10 10
CAR Recurrence Operation/Performance Metrics TUE THU SUN 10 10 10 TUE FRI SUN WED FRI MON
10 10 10 25 25 25 25 9 25
Audit Results 1 PPM Score max 25 25 15 15 10 10 10 10 10 10 10 10 10
According EL 3000 10 15 10 10 10 10 10 10 10
2 DFP Score max 10 0 10 10 15 10 15 10 10 10 10 10 10
Supplier SCR 10 90,00 10 10 10 10 15 15 15
2 D S A Score max 10 0 10 10 90,00 1,000 15 15 15 15 15 15
1,000 90,00 75,00 10 10 15 15 15 15
4 Appliances Blocked max 10 10 10 10 90,00 1,000 90,00 90,00 95,00
JAN 75,00 1,000 1,000 1,000 100,00 84,00 100,00
5 CAR Closure max 15 10 10 10 DEC 90,00 90,00 95,00 1,000 1,000 1,000
FEB 100,00 84,00 100,00
6 CAR Recurrence max 15 15 15 15

7 Audit Results max 15 10 10 10

8 SUM(1+2+3+4+5+6+7) 70,00 80,00 80,00
9 SCR Impact Corrective factor 0.8 – 0.10
1,000 1,000 1,000

(Line 8)*(Line 9) OVERALL SCORE 70,00 80,00 80,00

Monthly score rating

QUALITY SCORE KEY

80 – 100 APPROVED
70 – 80 RISK
00 – 70 CRITICAL

SEPT OCT NOV MAR APR MAY JUNE JULY AUG

SCORE MANAGEMENT CRITERIA: SCORE < 80 Supplier action plan, as: SCORE < 70 Supplier penalties, as:
Attention letter, incoming inspection, containment controlled shipment, Containment Controlled, Shipment level 2(CCS-2),
SCORE > 80 Supplier rewards as: new part approval (new PPAP), no new business, new audit request, charge back. Phase out Plan strategy.
More business, supplier award,
free pass.

Tools

General Quality Tools
Information Rules
Visual Management
Quality Vision Voice of Consumer Practical Problem Solving
Innovation Failure Mode & Effects Analysis
Mindset & Behavior Product Development Control Plan
Design Statistical Process Control
Manufacturing Q-Gates/Gap Analyses
Suppliers/Purchasing

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Visual Management

What is it for?

 To make daily business more efficient by letting everyone know what is going on.
 To give all employees immediate access to the information they need, so that

everybody knows the targets, the ongoing problem solving, the current status and the
actions planned for the future.
 To communicate information quickly, widely and clearly.

Benefits

 Transparency of targets, status and plans.
 Facilitation of a common approach.
 Implementation of best practice.
 Reduction and simplification of reporting.
 Consistent with the Electrolux Management System (EMS).

TOOLS Practical Problem Failure Mode & Control Plan Statistical Q-Gates/Gap
Process Control Analyses
Visual Solving Effects Analysis
Management

What is it for? How do you use it?

I was not aware I have a
of this problem! solution!

How do you usually
approach this?

Are there
no Lessons Learned???

Welcome to our Visual Since we started having Visual
Management session. Management sessions, we have

shortened our meeting times!

And we are always aware
of problems and solutions!

GENERAL INFORMATION QUALITY RULES Innovation Product Design Manufacturing Suppliers
Development
Quality Vision Mindset & Voice of
Behavior Consumer

Visual Management

Checklist Define ownership  Download templates and data from
responsibilities: the Quality Management System.
 Who will do what?

 Create the Visual Management  Maintain the Visual Management
Board. Board in live sessions.

Referenced data Link ……..

 Visual Management Board specification
 Visual Management Board template
 Visual Management Board animation