DISPATCHER'S GUIDE
TO TRACKSMART
How to use TrackSmart to post a dispatch,
,check drivers' activities
and communicate via order chat
CONTENTS
DISPATCH VIA
TRACKSAMRT...........................02
CHECK DRIVERS'
ACTIVITIES...............................04
COMMUNICATE VIA
ORDER CHAT...........................06
01
DISPATCH VIA TRACKSMART
Step 01
• Click the New Dispatch button on
TrackSamrt homepage
• Select a driver whom you wish to dispatch
the shipment
02
COMPLETE A DISPATCH
Step 02
• Fill in shipment information
Send• Review and click the button
03
CHECK DRIVERS' ACTIVITIES
Step 01
• Select a particular shipment on
TrackSmart Activities page
• Completed shipment are listed under
Done, the rest are listed under In Progress
04
CHECK DRIVERS' ACTIVITIES
Step 02
• View the current status of the selected
shipment in the top section
• Scroll down to see driver's whereabouts
and shipment details
05
COMMUNICATE VIA ORDER CHAT
Step 01
Chat• Click the button on the order
details page
06
COMMUNICATE VIA ORDER CHAT
Step 02
• Exchange information more effectively for
a particular shipment via sharing locations,
pictures, videos, and voice messages
07
Jupigo is a platform to help users
communicate, collaborate, and connect
on shipment.
TrackSmart is our new tool which designed
for dispatchers and drivers to make
dispatching a bliss and bring customer
service to a new level.
jupigo.co @JupigoAPP jupigo
(650)7-JUPIGO
[email protected]