NBAD

HR Transit

tion and Transformation

Transition and trans

sformation approach





CSF 1

- Cost





CSF 2 -

Control





CSF 3 - C

Capability





CSF 4 - Culture







CSF 5 - C

Customer





CSF 6 -

People





CSF 7 - P

Li? & shi? Few ex
Opera<onal
excellence

Volume to value

Transac<on DTP/
processing

Process

Knowledge transfer

xamples Process
re-engineering

Simplify, automate &
centralize

/ SOP Con<nuous
improvement





CSF 8 - Te

echnology





More than 100 ter

T
Integ

ha
capa

rtiary key actions

To become World-class,
grated HR processes, policy
armonization and delivery
abilities are key to success





To sum

Transition & Transformation approach

Consul<ng Transi<on

Cost Cost efficiency Op<miza<on Rea

Control Key controls, self Framework & Data
Capability assessment & service approach secu
assurance Strategy & Fun
SME & leadership approach train
development

Culture Customer obsession & Framework/ KPIs
service mindset guidelines

Customer SIPOC model & VOC KPIs & control Proc
People framework standards SOP
Process Tale
Org. design, people approach & Sign
agenda & comp. structure strategy


End to End approach Knowledge
transfer

Technology Iden%fy and implement right technology pl

mmarise

Pilot Steady state Reports Period

adiness test YoY cost Budget reports Half yearly
efficiencies

a privacy & Ownership & Periodic reports & Monthly &
urity scorecards risk scorecard quarterly

nc<onal Regular People scorecard Quarterly&
ning interven<ons Annual
s Service
descrip<ons KPI reviews & Half yearly
reports

cess maps & VOC scores & KPI reviews & Monthly
Ps analysis reports

ent Mix Training & People scorecard Managers
Development plan scorecard

n off Process Process scorecard Monthly &
improvement Annual

la4orm, partners and managing them. (BCP, automa%on …)

Implementation roadmap
assessment and f

p based on current state
future state vision