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Published by Pooja.bharadwaja, 2019-07-30 00:37:22

July

wJh5me-JULY_Working_1

MIRRORA D A Q D E N T A L

A REFLECTION OF PROFESSIONAL ACTIVITIES IN QUEENSLAND

ISSUE 661 | JULY 2019

2 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

CONTENTS

03 From the President - Dr Adrian Frick
05 From the CEO - Lisa Rusten
07 Dental Rescue Day
08 Remembering Frederick George Christensen
15 Member Updates
19 Classifieds and Calendar of Events

EDITOR: Dr Norah Ayad | EDITORIAL CONSULTANT: Dr Vivienne Cowlishaw | PRODUCTION: Published by the Australian Dental Association (Queensland Branch)
CONTACT: 24 Hamilton Place, Bowen Hills Qld 4006. PO Box 611, Albion Qld 4010, Phone 07 3252 9866, Fax 07 3252 4488
Email: [email protected] Website: www.adaq.com.au | ADVERTISING: Information on advertising, deadlines and artwork specifications are available on the ADAQ website

ISSUE 661

From the President

DR ADRIAN FRICK topics like, WH&S, Radiation Health, appointment book and
patient management etc., we engage in a robust discussion
As we rapidly progress through the year I have had a realisation, surrounding new business. It is incredibly effective and all of
I am just over half way through my year as President. During our staff look forward to the process. While it hasn’t created
the next 5 months I have trips planned to Cairns, Townsville, Nirvana and we have had our share of HRM challenges, two-
Rockhampton, the Sunshine and Gold Coasts, plus two trips thirds of our staff have been with us for 10 years or more.
to Sydney for full ADA Federal meetings. And then it’s over. It’s a satisfying record. As an example of more supporting
It is not time to reflect on what the current ADAQ council has evidence for the merits of regular staff meetings, whenever
achieved because that is an ongoing process, and I will allow I am approached for comment where someone has
myself that luxury in November, but I will reflect on a statement experienced a workplace that is dysfunctional and has a high
I made at my inauguration, I wanted to create fertile ground staff turnover, I always ask the question, “Does the workplace
for the next generation of ADAQ councillors. I think we have have regular staff meetings?”, and the answer is more often
achieved exactly that as ADAQ goes through a generational than not, “no”. Clearly, communication is key. At ADAQ board
change. Importantly we have elections approaching for ADAQ level, it is critical.
council members. It is a great time to put your hand up and
nominate for ADAQ council. Modelling behaviour is an interesting idea and an important
consideration when you are in a leadership role. I would
Nominating to serve on a not-for-profit board like ADAQ reckon we are all familiar with the concept when it comes to
comes with certain responsibilities, and offers the opportunity raising children. At its most simple, if we swear around the
to extend yourself in terms of experience, and in terms of house with young children floating around, before we know
your understanding of your profession. In many ways it is an it, our four year old will be experimenting with the vernacular.
extension of normal life but your eyes are fixed wide open, That’s not ideal. Most of you will be in some sort of leadership
you are always alert/stimulated, and the responsibilities/ role already, even if it’s only the mini team of Dentist/Assistant
expectations are ramped up a bit. And it also teaches you so I am sure you will connect with what I am saying. I learnt
that the basics of life apply everywhere like communication, the importance of this many years ago when I observed a
modelling behaviour and taking responsibility. Allow me to manager of a unit who had expectations of behaviour that
explain briefly as follows. were perfectly acceptable, except that the rules, as they
stood, did not apply to him/her. This included showing up to
Communication. This is number one for all relationships work late every day and after lunch, being late for paperwork
including personal, within the workplace, and at ADAQ board requirements, and using language that was unbecoming.
level. Despite the trend in society of increasing use of social It simply does not work. I am no Saint or Stooge, but the
media and more traditional electronic means like email for standards that we expect of our employees, peers and work
communication, I still like to either pick up the phone or sit colleagues must be the standards that we set for ourselves.
down and talk about things. That is why ADAQ has regular Obviously, this is critical at ADAQ board level.
board meetings. Granted there is a place for emails and if
something serious needs to be broached it helps to have a Owning your mistakes. This idea dovetails nicely with the
written record of events but a process of open communication ideas of communication and modelling behaviour. We’ve
amongst peers is invaluable. probably all witnessed a situation where someone in a
management role has made an obvious error and then goes
In anecdotal support of that my wife and I own a medium about denying the problem or deflecting to someone else.
size Dental Practice in Bundaberg and from day one we (Sounds familiar doesn’t it). Sadly it’s a basic human instinct
implemented a policy of having a formalised, well-structured to do this and we need to fight it. None of us are perfect,
staff meeting, immediately after lunch, on a Tuesday, doors and when I make a mistake (still happens unfortunately),
shut, full staff. As well as discussing and exploring the fixed I own it, communicate to stakeholders, and set in place
policies/concepts so hopefully there is collective learning. As
I approach 50 years old, I am amazed at the level of self
improvement and adaptation that is still occurring within
and around me. It’s unexpected in many ways but certainly
satisfying. Again, at ADAQ board level this is critical. Not all
of the decisions you may be involved in will turn out as you
supposed. My message would always be, own it and fix it.

...continues on page 4 3

4 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

...continued from page 3

Fiduciary. The last topic for this report is a reference to a discussion that occurred at the recent ADAQ executive meeting.
There was a focus on the concept of fiduciary. I am bringing this up to inform potential board members and all members of
the concept. Because in the event you accept a board position on ADAQ, you immediately become a fiduciary. So what is a
fiduciary? What follows is a slightly edited extract of the Wikipedia definition which I have been reliably informed, is a good one.

A fiduciary is a person who holds a legal or ethical relationship of trust with one or more other parties (person
or group of persons). Typically, a fiduciary prudently takes care of money or other assets for another person or
entity. In a fiduciary relationship, one person or entity, in a position of vulnerability, justifiably vests confidence,
good faith, reliance, and trust in another whose aid, advice, or protection is sought in some matter. In such a
relation good conscience requires the fiduciary to act at all times for the sole benefit and interest of the one
who trusts.

When a fiduciary duty is imposed, equity requires a different, stricter standard of behaviour than the comparable
tortious duty of care in common law. The fiduciary has a duty not to be in a situation where personal interests
and fiduciary duty conflict, not to be in a situation where their fiduciary duty conflicts with another fiduciary
duty, and a duty not to profit from their fiduciary position without knowledge and consent. A fiduciary ideally
would not have a conflict of interest. It has been said that fiduciaries must conduct themselves “at a level higher
than that trodden by the crowd” and that “the distinguishing or overriding duty of a fiduciary is the obligation
of undivided loyalty”.

I am well aware that is all a bit heavy and hard to read. Sorry. As stated earlier, ADAQ is about to go into election mode, and
there are a number of positions that are going to be available. Once you get your head around a few of the concepts, it’s well
worth the effort.

I hope you all have a great month.

Dr Adrian Frick
ADAQ President

Interpreters and Private Practice

by Amanda Edkins-Short, Education and Practice Advisory Services

Many private practitioners rely on family members and friends to interpret for patients. The Australian Dental
Association policy statement 5.15 – consent to treatment specifically mentions using a skilled and qualified
language or cultural interpreter to meet patient needs. The Department of Immigration and Border Protection
provides a Translating and Interpreting Service (TIS National). This service can be used by private dental practices,
services include telephone interpreting and face-to-face visits. A schedule of charges can be found on their
website: tisnational.gov.au.

Brisbane South Primary Health Network (PHN) also provides interpreting services for private practitioners located
in the Brisbane South PHN at no cost. Practices are required to submit an expression of interest for consideration.
Further details can be found at their website: bsphn.org.au/programs/multicultural-health/

In a recent lecture to Dental Assisting students, Dr Rachel Claydon, GP and Refugee Health Fellow of the Refugee
Health Network of Queensland gave several examples of incorrect messages given to patients by family members
used to interpret. These communication errors can easily occur in a dental practice situation and it is important to
remember the consent and financial implications of dental treatment plans. An impartial person must translate this
information to your patient.

Also, there are many translated resources available tailored to dental health, for example the fact sheet from Metro
South Health website: metrosouth.health.qld.gov.au/oral-health/tips-to-care-for-your-teeth and from Refugee
Health Network Queensland: refugeehealthnetworkqld.org.au/oral-health/

ISSUE 661

From the CEO

LISA RUSTEN • Understand the system you are working in, and its decision
makers – we operate in complex environments at state and
As the old adage goes, time flies when you’re having fun. 2019 federal level, with many different bodies, organisations and
is more than half over and I have been in my role with ADAQ decision makers all playing a role. To identify the right target of
for six months. I have spent much of this time getting to know your advocacy, you need to know who the key players are, what
our members and understanding what the priorities of ADAQ their relationship to each other is, how they influence each other
are for them. Assistance with day-to-day practice matters, peer and who the key decision maker is ultimately.
support, insurance, education, training the practice team; these
are all functions of ADAQ that are relatively straightforward to • Agree and describe the change you seek – often advocacy
develop and deliver. The success of these activities can also be is confused with raising awareness. We can let others know
measured in one way or another and our focus on continuous about a problem and if we are erudite enough we can possibly
improvement in all these areas will enable us to better meet even evoke some empathy or understanding from our targets
members’ needs into the future. However, not everything we but moving them to act on an issue we would like addressed
do is as straightforward, as visible or as measurable. The one can be very difficult. This is why we must describe the change
area that members tell me they would like ADAQ to be better at we want and provide a solution, not just present the problem.
is advocacy.
• Build a base of credibility – closely linked to the point above,
Operating in a federated model, it would be easy to say that if our solution is not well-thought out, costed, complete, and
advocacy on the big ticket items - health funds, accreditation fully supported by a unified group (in our case, the profession) a
standards, public funding for dentistry - is something for our decision-maker will not support change.
federal colleagues to focus on. However, effective advocacy
requires everyone to focus on the same outcome no matter • Influence through established relationships – decision-makers
which arena they are working in. To be an effective professional will listen to those they trust. Who you know is important, as is
organisation for our members, the ADA family needs to work who you need to know. Building the appropriate networks means
together to make the changes our members need whether they we need to be on the ground where we can build relationships
be political, legal or economic and whether they be needed at and get to know the people we need to. Sounds a little like the
Federal or State level. familiar argument of where Federal ADA should be based…

Effective advocacy from a theoretical perspective involves • Mobilise external pressure when required – apply public
a number of steps that need to be undertaken to achieve a pressure when appropriate. Patients are often the most
goal. This is true no matter what the topic is and dentistry is no overlooked stakeholders when it comes to finding advocates to
exception. These steps are fairly basic and some would say support the profession.
pretty obvious when listed out. The fact of the matter is, however,
that what underpins them all is the assumption that we have • Build internal capabilities – invest in technology, systems
first achieved unity within the group undertaking the advocacy. and research that provide data to support the change that is
This is an interesting point and, in the case of our ADA family, needed. Anecdotes and stories are powerful to a point, but data
one that bears further reflection in my brief experience within the and evidence are required to have change fully supported by
organisation. That aside, here are the steps: decision-makers.

I am looking forward to helping ADAQ and ADA build effective
networks and develop capacity to create effective advocacy
for the profession. A united front, agreed goals and developing
influence are the first steps in a process that must be on-going
so that, even if not all the change we would like to see is realised,
our members will understand and appreciate the steps we have
undertaken to advocate on their behalf.

5

6 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

VALE
Dr John Gerald Dann BDSc FICD,

ADAQ President 1980

Dr John Dann was born in Brisbane on 2 September ADAQ Council nominated him for appointment to the
1934. After secondary school at Gregory Terrace, he Dental Board of Queensland (DBQ) in 1988. He served
studied dentistry at the University of Queensland, as Deputy President of DBQ in 1991-92, President in
graduating in 1957. He topped the year, winning the 1993 and was re-appointed President in 1994-95.
James Egerton Carey and the Mary Moffat Memorial His tenure on the DBQ saw the introduction of dental
prizes. John married Fay Flanigan in 1959 and left for the hygienists in Queensland and the incorporation of
UK on their honeymoon, returning in 1964 to practise in dental practices, as well as the introduction of mutual
Mt Gravatt with Dr’s Justin Bender and Ian McCrossin recognition for professions and the establishment
until retirement. of the Australian Dental Council during his term as
President. He served as a member of the Australian
On his return to Brisbane he joined the Cadmus Dental Dental Council 1993-96.
Study Club where he was Club President in 1970 and
ASAADS, where he was an active member from 1974- There were other activities worthy of mention. He was
86, contributing to teaching and accrediting practices on the University of Queensland Dental School part-
for sedation. time teaching staff 1977-78, the Board of the Faculty
of Dentistry at UQ 1980-86 and was appointed as a
He was elected to ADAQ Branch Council in 1973, Dental Referee and Consultant by the Medical Benefits
progressing through the positions of Executive Officer Fund (Qld) 1987-95, before it became part of BUPA.
1976-78, Vice-President 1978-79, when his class- He also served on the Parents and Friends Committee
mate Dr Rom Denham was President, and was elected of Loreto College.
President in 1979-80. This was the year when direct
divisional representation started and the year when the ADA recognised Dr Dann’s contribution three times.
first Christensen House in Little Edward Street (now the He was awarded the Federal ADA Service Medallion
Burrells building) was sold. John Dann’s demeanor and in 1993. ADAQ awarded him the Distinguished Service
bearing was always forthright, dignified and presidential Award in 1986 and he was elected as an Honorary Life
and he dealt with these challenges deftly. Dr Dann Member at the AGM in 1996.
served on a raft of ADAQ committees both before and
after he was President. John was a keen beach fisherman and golfer. He
loved fishing at Mermaid Beach where he and Fay
In 1982, Dr Dann was nominated by ADAQ as one of acquired a fibro shack and at Fraser Island, particularly
its two Federal Councillors. He distinguished himself with his Cadmus colleagues Bill Remington and
as the Chairman of Federal ADA’s Committee of Inquiry Don O’Donoghue. He was a regular golf player at
in 1984. This report became the guiding light for the Indooroopilly Golf Club until ill health stopped him in
ADA for several years. He also served on the Schedule recent months. He passed away peacefully on 23 May
Committee from 1982, as Vice-Chairman from 1986- 2019, aged 84 years. He is survived by Fay, 5 children,
94, the Search Committee for a replacement Executive 12 grandchildren and one great grandchild.
Director on the retirement of Dr Colin Wall in 1993
and the Legislation Committee 1982-86. He was His was an exemplary life, well lived, by a gentle man.
appointed as Vice-President of the 1985 Australian
Dental Congress, the first ever function hosted in the Obituary written by:
Brisbane Performing Arts Centre, and to the Australian Dr. Rick Olive
Health Ministers’ Medicare Dental Practitioners Appeals
Committee 1983-1990. He did not seek reappointment
to ADA Federal Council in 1986.

ISSUE 661

Dental Rescue Day - Providing
healthy smiles for disadvantaged
Australians

Dr Reza Issapour from Gumdale Dentists and Central Dentists Brighton

The Australian Dental Health Foundation’s (ADHF) mission is to address the inequality between those Australians
who can access the dental care they need, and those who can’t. Through initiatives such as the Dental Rescue
Day program, pro bono dental treatment is provided to disadvantaged patients by generous volunteer dentists.

In June, two Dental Rescue Days (DRDs) were held in Brisbane at Gumdale Dentists and Central Dentists Brighton.
ADAQ Member Dr Reza Issapour and his team volunteered their time and skills to provide dental care to patients
who were referred by supporting charities.

Dr Issapour first got involved with volunteering in
2015 and since then has held over 10 DRDs at
his practice.

‘I believe we are privileged to become a dentist.
Doing volunteer dental jobs is the least we
can do to pay back to our community who
supported us to be in this position. The sense
of appreciation from our patients who have not
been lucky enough to afford dental treatments
is something that makes Dental Rescue Day
different than our everyday routine’, said Dr
Issapour.

Over the years, Dr Issapour has been able to repair the smiles of many
disadvantaged Australians, but one patient, Rob, who came to a DRD
session in 2017 left him with a memorable moment. Rob came in with
most of his possessions, which was the clothes that he was wearing. All
he owned was the set of clothes and a guitar. “Seeing Rob walk out with
a smile despite his hardship felt very rewarding. It is one of the reasons I
continue to volunteer with ADHF”, added Dr Issapour.

While there is a growing number of dentists doing volunteer work, some
dentists might not know where to start. Dr Issapour’s suggestion for
dentists who want to hold a Dental Rescue Day is to join up with a practice
which has held a DRD before volunteering their practice.

If you are interested in joining Dr Issapour for a Dental Rescue
Day at one of his practices, get in touch with his team via email to
[email protected] or [email protected].

For information about volunteering with the ADHF, please contact the Qlueensland State Coordinator Becky

Mackenzie at [email protected].

7

8 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

Remembering:

Frederick George Christensen

26 December 1913 - 21 July 1969

Who was this man whose name bedecks Despite his natural skills, none of the above was
the ‘home’ of dentistry in Queensland? How achieved easily. His mother battled with the bureaucracy
relevant was he, and what relevance does he for a year to have George’s open scholarship to the
still have for today’s dentists? University of Queensland (UQ) translated to an entry
in dentistry which only became a UQ course during
The1968 Who’s Who1 described him as follows. his term of study, from which he was the first to gain
“CHRISTENSEN Frederick George, D,D.Sc. Qld., first class honours, along with the University Gold
D.D.S. Tor., F.D.S.R.C.S. Eng. & Edin., H.D.D.R.C.S. Medal. His father Frederick, a Yeronga sailmaker
Edin., L.D.S. Ont., L.D.S., R.F.P. and S. Glas., who died before George was ten had Danish born
L.M.S.S.A. Lond., F.I.C.D., F.A.C.D.S., Reader in parents and wife. His mother Florence’s father, George
Anatomy Univ. of Queensland since1966; Professor Wilkinson who had been a printer, then a cattle man
of Oral Surgery, Univ. of Bagdad, 1960-62; Hon. and Mayor of Rockhampton came from the tough core
Consultant Maxillo-Facial Surgeon Mater Misercordiae of northern England. George grew up in the care of his
Public and Children’s Hosps.Brisb.; Consult. Oral grandmother and very determined mother who kept a
Surgeon R.A.A.F. (Gp. Capt.): son of late F. Christensen. book of every news cutting and other memorabilia now
Brisb.; b. Dec. 26, 1913, Brisb.; ed. C.E.G.S, Brisb., in the archives of his old school where he was dux,
Univ. Qld., Univ. Toronto; grad. Dentistry Univ. Qld. head prefect and an outstanding athlete, being captain
1937; post-grad. study Univ, Toronto, Mayo Clinic, of the first cricket, football and athletics teams. He
Edinburgh 1937-38; R.A.A.F. Consultant No. 2 Hosp., would constantly say “behind every successful man is
Prof. Adviser Directorate Dental Services, HQ; Snr. a strong woman”.
Hosp. Dental Off. Inst. Dental Surgery Lond. 1951-52;
grad. medicine Lond. 1952; memb. Bd. Faculty Dental From the beginning of his recorded life, George put in
Sc. Qld. 1952-58; Past Pres. Qld. Br. Aust. Dental to everyday practice the qualities described by Talent
Assn.; publication, Pathological Basis of Periodontal Dynamics2 as the strengths and successes of ‘the
Disease; recreations, golf, photography: clubs, United mechanic’: completing things, finding ways to improve
Service, Tattersall‘s, Univ. of Qld. Staff. Brisbane Golf“. systems, making things simpler, perfecting projects,
paying attention to detail, without the weaknesses
or failures; he was never caught up in the detail or
unwiling to change. As the team dynamics gurus say,
“performance management is about behaviour and
results”. Just one newspaper report3 may give some
idea of the pace he set himself. “Advice has been
received in Brisbane that Dr George Christensen
BDSc DDS LDS RCDS, has proceeded with first class
honours, to the degree of Doctor of Dental Surgery at
Toronto University, gaining highest marks for Canada.
He is a graduate of the University of Queensland
and was the first student to obtain the degree of
Bachelor of Dental Science with firstclass honours
and the university Gold Medal. He has obtained the
Licentiate in Dental Surgery of the Royal College of

ISSUE 661

Dental Surgeons, Ontario and is leaving in June for vocal chords. George developed an extensive volume
Glasgow where he intends to sit for the Licentiate in of coloured slides on all of these topics, unfortunately
Dental Surgery of the Royal Faculty of Physicians and discarded. Much of what he taught has not been
Surgeons.” included in teaching Australia-wide, although his
efforts were highly regarded by ADAQ members who
In Toronto he introduced rugby to Canada and won a contributed and presented him with a gold watch. His
football blue. More importantly, he joined the Omicron response was7: If in any way I have been able to
Chapter of the Xi Psi Phi Fraternity4 – a brotherhood contribute or hand on anything in dentistry and to
of those who have decided upon a career in the dentists over the past twenty years, it has been
profession of dentistry, formed in 1889 for the purpose done with the full recognition and appreciation of
of “providing a better, more substantial foundation the professional generosity of the leaders of the
upon which to build a successful professional life: profession all over the world, who at all times have
of creating a desire for a cleaner, healthier and more so freely given to me of their knowledge.
wholesome atmosphere in which to live, of developing
an appreciation of the qualities of friendship and That is not to say he was not subject to complaints and
hospitality, and of stimulating the desire to include these efforts to minimalise activity from some colleagues.
qualities in the character of its members”. Actually, not Because he was such an over-achiever George was
unlike the intent for the formation of that precursor of accused of wanting to ‘take over’ dentistry and he was
ADAQ, the Academy of Stomatology. thwarted on many fronts. Fed up at being obstructed
in attempts to teach at University he accepted a
With more degrees than anyone else in the country, position in Baghdad; his friends holding8 a “Wake to
George put Queensland squarely on the Australian and commemoraate the passing of George Christensen
international map in dentistry, which upset some who scholar and gentleman who under great mental stress
liked the parochial life. Eighty years ago on 28 October and emotional strainhas chosen to forsake his friends
19395,6, he presented the first postgraduate refresher for the fleshpots of Baghdad”. A year later ADAQ
course ever held in Queensland in conjunction with reported9 that “Professor Christensen has now had his
the annual meeting of the Far Northern Sub-Branch appointment to the University of Baghdad extended
in Cairns which he represented on the ADAQ Council. and is designated Professor and Head of Department
For some 40 years from 1971 a “Christenesen Oration” of Oral Surgery and Oral Medicine with Assistant
was given at the triennial North Queensland Convention Professors of Oral Pathology and Periodontology
to recognise this milestone, but now considered under him. He is consultant to the Republican Hospital
‘irrelevant’. of Baghdad. His professorial unit at the University of
Baghdad has become a small Australian outpost with
During WW II in the RAAF he was put to work with four Australians out of a staff of five”.
Howard Florey on penicillin studies but became
interested in TMJ disorders beginning with otic Requests from female members to attend the ADAQ
barotrauma which was a problem for pilots. Following Annual Dinner caused a major upheavel and a lengthy
the war, he followed up on the topic for his DDSc as discussion at the 1963 AGM that was not minuted.
he set up his rooms in suite 401 of the AMP Building, Over 90 people filled the old Turbot Street lecture
now Macarthur Chambers for a practice in oral surgery. theatre, so the discussion was heated and lengthy.
Travelling back and forth to America and London, with One complained that “we will not be able to tell our
rooms in Harley Street and working in St Bartholomew’s jokes anymore”. The dissidents were overruled and the
with Archie McIndoe and Harold Gillies he developed following year George arranged for the Governor, Sir
an interest in soft tissue surgery, attended the first Henry Abel Smith, to attend a very dressed-up affair.
international conference in Oral surgery in 1962 each This vote caused the United Service Club to change
time bringing back the skills to put into practice here its rules for the admission of women to its premises.
and to disseminate to all who asked. Ask they did,
and he was in such demand for presentations he George played as hard as he worked. He was an
would regularly have to hopitalise himself to rest his enthusiastic member of the International Wine and

9

1 0 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

Food Society, as well as the Moreton Beefstreak and come trusting you will do what was right for them,
Burgundy Club, and loved to entertain. His Sunday then you must trust them to pay your account”. Talent
morning gatherings and his dinners for eight were Dynamics2 puts it “When your company is trusted by
renowned for the food, company and the bonhomie, its customers, it naturally attracts repeat business by
always a few jokes at the end of the meal with the word of mouth. When you are trusted by your team,
cognac, chocolates and coffee. Faced with a you naturally attract new opportunities and resources.”
doorknocking Jehova’s Witness one Sunday morning
who greeted him with ”I’ve come to save you!” George In early 1963 he suffered an electric shock adjusting a
replied, “what a shame you’re 40 years too late”, as he light over a metal frame bed in the Holy Spirit Hospital.
closed the door. Subsequently he had indifferent health which could not
be pinpointed until he diagnosed his, by then, calcified
Returning from the 1964 ADA congress in Perth he aortic aneurysm himself and sought the surgery which
was delighted to find a ‘Tudor’ bar in his favourite claimed his life.
shop, Georges, in Melbourne which they claimed
came from an old English pub. He joyfuly then bottled Fifty years ago, dentists everywhere mourned his loss.
his own wine under the label Chateau Georges with Should we ever stop celebrating this man’s extraordinary
the bar depicted on the label. The first label read contribution to our modern day practice? Is there a
“Chateau Georges Private Bin No 1. A dry red wine more shining example of effort, perserverence, and
of Rare Distinction. (Bottling No 1. December, 1965). low tolerance of mediocraty? For, as his old UQ French
This wine has been specially selected for Dr George lecturer friend Kathleen Campbell-Brown would say,
Christensen by WJ Seabrook & Sons Melbourne. It is “plus ca change, plus c’est la meme chose” (the more
the 1964 Lyndoch Cabernet Sauvingnon, Vat 19, and things change, the more they stay the same).
is made from young vines in the Lyndoch area of the
southern end of the Barossa District, a heavy black soil References:
area, highly regarded for the production of redwines of
outstanding quality. It has been matured in English Oak 1. Who’s Who in Australia 19th Ed. 1968.
Casks and will develop extremely well in the bottle. 2. Talent Dynamics Pathway Ltd . talent-dynamics.com
3. Queensland times (Ipswich Qld: 1909-1954) Friday
To work with him one had to be prepared, and always 3 June 1938 p6.
alert, no detail was missed. He was a great friend of that 4. Xi Psi Phi Pledge Manual Published by the Fraternity
master of magic, The Great Levante, and performed Third Edition 1951, p21.
a few tricks himself. He knew the power of diversion 5. The Northern Herald (Cairns, Qld: 1913-1939
and was never led astray during an observation. He Saturday 28 October 1939, p30.
knew well the difficulty of managing the viva voce both 6. Cairns Post (Qld: 1909-1954) Monday 23 October
from the examinee and examiner’s viewpoint. When 1939, p6.
he himself had no idea of the answer he would tell 7. Letter to ADAQ. 29 October 1960.
a tale which filled in the time and the interest of the 8. Sic Transit Gloria Christenseni. October 1960 AD.
examiners. Yet he was gentle with true discomfort and CEGS archives.
supportive beyond expectation. When he was asked 9. ADAQ News July 1961 Honours and Awards. CEGS
to present a series of discussions on dentistry by the archives.
ABC television in 1962 he had his technician make a 10. Models held by Vivienne Cowlishaw – for ADAQ
series of acrylic models to demonstrate the matters archives.
under discussion10.

Of the 19 different entities George treated free of
charge, teachers, pensioners, prostitutes and ministers
of religion were included as he believed it was in the
public interest for them all to be well maintained.
He said practice was built on mutual trust, “Patients

ISSUE 661

Associate Professor Alex Forrest AO

Forensic Odontologist

Associate Professor Alex When identifying disaster victims, Forensic Odontologists
Forrest was recently conduct a thorough dental examination to find all the
awarded an AO in the distinguishing features that might be useful in comparing this
Queen’s Birthday Honours victim’s dental profile with the dental records of a missing
List for his Distinguished person. ‘We work in pairs – a “clean” dentist who documents
Service to Dentistry. As the result of examination and the “dirty” one who does the actual
an expert in Forensic exam itself. The examination findings, including the results
Odontology, Alex has of a complete radiological exam, are transcribed onto a pink
worked on every major INTERPOL victim form. The pair then swap roles and repeat the
disaster in Queensland dental examination and we compare both exam records as a
since 1985, deployed quality assurance process. We may also need to record any
overseas on the First Bali damage to the facial tissues and skeleton, estimate the ages of
Bombing (2002), the South Asian Tsunami in Phuket, Thailand children who are victims, and determine if missing teeth were
(2005), a plane crash in Papua New Guinea (2009) and another lost prior to the disaster incident or during it’, explained Alex.
Tsunami in Samoa (2009).
The process of identifying disaster victims has changed a lot
Alex first started in forensic casework under the guidance of Dr since Alex started in 1985. INTERPOL has developed guidelines
Kon Romaniuk who was an oral pathologist at the UQ Dental and documents that are used in most of its 192 member
School. Alex was also tutoring and doing research into facial soft countries. Nowadays it is easier to get CT data for every victim
tissue thickness at Queensland mortuary at that time. Forensic – the Brisbane and Gold Coast mortuaries have their own
dentistry seemed to tie his interest into a coherent path and he CT scanners. Portable x-ray units and digital radiography are
knew that it was a field in which he wanted to work. also commonplace, and 3D virtual dental models from dental
practices are beginning to become accessible. Electronic dental
“On the outside, it looks as though all the work is with the records and radiographs which can be transmitted and received
victims, but in fact that is only one part of the overall task. Out of quickly without loss of quality are now quite common and relieve
much forensic casework he has done overseas, his experience the problem of trying to read handwritten documents. However,
in Thailand has left him with some of the deepest memories. we need to see them in colour and with a key for interpreting
After any major disaster, we are working in a community that has them because there must be no uncertainty in our work.
undergone an inconceivable tragedy. Its members are deeply
traumatised people, many of whom had lost family and friends. When asked about the AO honour he recently received,
The Tsunami that hit Phuket and the Khao Lak coast damaged Alex humbly extends his appreciation to the brilliant forensic
infrastructure very badly. The main road north was rendered odontology team he works with at Queensland Health Forensic
impassable. It totally disrupted many people’s lives - their and Scientific Services who are very skilled and incredibly
homes, family and employment. The sense of this was apparent dedicated to their tasks. He also appreciates all dentists who
everywhere we went”, said Alex. understand that the privacy laws do not apply to a deceased
person, and their cooperation in quickly providing a victim’s
“At the front of the mortuary site where I worked, there were dental records has helped many families get on with their
boards containing photographs of the local victims. Some of grieving process. This is one of the most deeply human services
them were badly decomposed and bloated, some had been that dentistry can provide. “I honestly think that the appointment
subjected to trauma and all were completely unrecognisable. belongs to all of us in the Forensic Odontology space because
Every day, survivors would come and gaze at the boards, hoping we all do the same job. I hope that others are also recognised in
beyond hope that they might recognise their loved ones. Each the future because we have all contributed equally to the work
day when we finished work and had to walk past these boards, and to the development of our new specialty”, Alex added.
those people would look at us, pleading for answers from us
that we could not give. We were just examining victims at the ADAQ would like to congratulate Associate Professor
mortuary, not comparing them with missing persons which Alex Forrest AO for receiving this honour. We value your
was being done over 100 km away, so we couldn’t say who contribution to the profession.
they were any more than the survivors could. Those looks are
something I will take to my grave”, he added.

11

1 2 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

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ISSUE 661

RELATIONSHIP WELLBEING

WORKPLACE CONFLICT

Workplace conflict occurs everywhere – wherever humans are found there will be some form of
conflict. Our workplaces are uniquely suited to conflict – they’re essentially a place where a diverse
group of people are required to spend most of their day together, cooperate, and adhere to rules,
processes, and policies. Given this, it is important that we are all mindful of how conflict occurs in
our own workplaces, and how we can manage it when it does.

PERSONALITY STYLES - We are all uniquely 5 PERPETUATORS OF WORKPLACE CONFLICT
different people, and we all have very different 1. Avoidance
styles of interacting with the world. Often we 2. Seeking justice, not a solution
aren’t even aware of our own style of interacting, 3. Not being heard
but can find other peoples styles overwhelming 4. Group dynamics
and jarring. Being aware of how we interact with
others, and what sort of personality styles we
find difficult can be an important step to avoiding
conflict.

ROLE BOUNDARIES - A key cause of 5. Making the same mistakes
workplace disputes is poorly defined workplaces
roles, or overlapping boundaries of responsibility. 5 STEPS TO RESOLVING CONFLICT
We all learn to function well in our own roles,
and learn what is and isn’t our responsibility. 1. Check yourself first – Always check in with
When disagreements occur around our roles, or yourself – how am I contributing to the conflict? Have
the boundaries of our roles, conflict will almost I overstepped, or gotten too emotional? We all have a
certainly ensue. For this reason, it is important role, no matter how small.
to ensure that roles are clearly defined, and any
overlap is carefully monitored. 2. Identify the problem, and what each party
needs – Work out explicitly what each party needs.
INSUFFICIENT RESOURCES – Humans are by This is often best done in individual conversations. Are
nature territorial, and the quickest way to see this their differing needs, or is this a conflict over the same
is to reduce the resources available to a group resources?
of people. When workplaces are operating with
insufficient resources, staff will inevitably have 3. Let tempers cool, but don’t let it fester – It’s
conflict related to either a) a sense of unfairness, important to give space for emotions to cool down,
or inequality or b) the stress of attempting to but this has to be done in a delicate balance. We can’t
complete work with insufficient resources and the avoid the conflict too long, or old wounds will fester.
corresponding work performance issues. Being active in the face of conflict is important.

MISUNDERSTANDINGS – One of the easiest 4. Compromise can be key – Whenever we feel
to avoid, but also most common causes of we are “right” it’s always hard to compromise – after
workplace conflict is pure misunderstanding. all, why should we? We’re right! Often though, small
When we are rushing we might misread, or compromises can lead to rapid resolution of conflict,
overlook parts of an email. We might mishear a with significant long term benefits.
conversation, or find ourselves adding meaning to
missing information.

OUTSIDE ISSUES – We all have lives outside of 5. Be proactive and change your processes
work, so sooner or later our outside issues might – When conflict is occurring it is important to identify
impact our workplace behaviour and functioning. workplace procedures that provide guidance on how
This can mean we are too stressed to complete to respond. It is also important as an organisation to
work, or that due to stress our defences are identify any changes to policies that might need to take
weak and we find ourselves extra sensitive to any place and review these regularly.
perceived criticism.

13

1 4 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

ADAQ Member Updates

ADAQ-UQ Partnership Graydon’s Buildings celebrates
a 125 year milestone

Dr Chris Muir, Alumni Friends’ Dentistry SIG The oldest continuous operating dental surgery in
Committee member and Ms Lisa Rusten, Australia celebrated 125 years on 1 June 2019.
ADAQ CEO Located in Childers, the building is now owned
by Dr Brett Phillips known as ‘the decayslayer’.
The ADAQ is proud to announce a partnership Prior to his tenure, Dr M Peter Kelly-Wiseham
with Alumni Friends of The University of occupied the building from 1991-1994, after Dr
Queensland’s Dentistry Special Interest Group William (Bill) Steel practiced in this building from
(SIG). ADAQ has donated $20 000 to assist 1969-1991.
with the Dentistry SIG team’s fundraising to
create a UQ perpetual scholarship, Supporting
Research for the Provision of Oral Healthcare
for those Suffering Long-term Hardship.

ISSUE 661

Pay and Entitlements

Getting the Basics Right

They are the questions on everyone’s lips, how much money If you are a part time employee, you are entitled to a pro-rata
am I entitled to? What are my sick leave entitlements? amount of annual leave and personal / carers leave based
How long can I take for my next holiday for? This article on your ordinary hours of work.
will educate readers on employee entitlements under the For employees engaged on a casual basis, there is no
Fair Work Act 2009 and the obligations that employers owe entitlement to annual leave or personal / carers leave.
employees in the dental industry. However, as outlined above, a casual employee is entitled
Different types of employment to a 25% casual loading on their base rate of pay in lieu of
There are a number of ways in which an employee can be such entitlements.
engaged, and the type of engagement will determine what Long service leave
entitlements are owed to an employee. Below we outline the Unlike annual leave and personal / carers leave, all
four most common types of engagement: permanent employees and long term casuals are entitled to
Permanent: This includes both full-time and part-time long service leave once they have met the requisite length
employees that are engaged on an ongoing basis. A of service in the applicable state or territory.
permanent employee is entitled to accrue and be paid Long service leave entitlements vary from state to state
for annual and personal/carers leave, is entitled to notice and there is no national framework which governs how long
of termination, entitled to payment for public holidays not service leave is accrued. In Queensland, employees who
worked, and has access to redundancy entitlements in have been working for the same employer for 10 years are
some circumstances. entitled to two months (8.67 weeks) leave, which is paid at
Casual: Casual employees are engaged on an ad-hoc the ordinary gross weekly wage.
basis. Their hours of work will typically vary from week to If you are unsure of whether an employee is entitled to long
week depending on the availably of the employee and the service leave or alternatively if you are wanting advice as
needs of the practice. Casual employees do not receive any to whether you think you are entitled to long service leave,
paid leave or notice of termination, and do not have access the ADA HR Advisory Service will be able to assist. A Long
to redundancy pay. However, casual employees are paid a Service Leave Fact Sheet is available on the HR Hub (www.
25% casual loading in lieu of these benefits. ada.org.au), and the ADA HR Advisory Service can assist
Fixed Term and Maximum Term: Whilst most employment with any specific questions you may have in relation to the
contracts will be ongoing it may suit the needs of the practice entitlement.
(or the employee) to have an engagement for a set period Independent Contractors
of time. A fixed term or maximum term employee will be For those who provide their professional services as an
engaged on a full-time and part-time basis, and therefore independent contractor there is no entitlement to annual
will have access to leave entitlements including annual leave leave, personal / carers leave or long service leave as these
and personal / carers leave and payment for public holidays are entitlements only apply to employees under the Fair
not worked. Work Act 2009.
Pay and conditions However, unlike employees you are able to charge for the
Dental practices will typically have a mix of both award-free services you perform and negotiate the terms of your service
employees, including dentists, and those covered by the more freely than an employee.
Health Professionals and Support Services Award. Knowing How to diwscuss your entitlements in the workplace
whether an employee is award covered or award free will Should you want clarification as to your rate of pay and
impact on many minimum entailments including base rates entitlements, don’t be afraid to approach your employer or
of pay, annual leave loading, overtime, penalty rates and manager. Most managers will have a clear understanding as
allowances. to why they are paying you your current the rate as well as
If you are unsure as to whether an employee is award free the entitlements you are receiving.
or covered under the Health Professionals and Support If you believe there is an error, sit down with your manager to
Services Award 2010, the ADA HR Advisory Service is able discuss your concerns so that both parties can understand
to assist you. each other’s point of view and reach a resolution.
Annual leave and personal / carers leave Alternatively, you are able to contact the ADA HR Advisory
If you are a permanent employee, you are entitled to Service to discuss rates of pay and entitlements.
both annual leave and personal / carers leave. Full time We understand that both employers and employees
employees are entitled to four weeks of annual leave and 10 can find it challenging in knowing their rights and
days of personal / carers leave per year. These entitlements obligations. Luckily for members, the ADA HR
accrue progressively throughout the year and accumulate Advisory Service is here to help! If you have any
year to year. This means if you have left over annual leave or questions about your obligations or rights, please
personal / carers leave it carries over to the next year. contact the ADA HR Advisory Service on 1300 232
If you are an employee covered by the Health Professionals 462 and a member of our expert team will be more
and Support Services Award, you are also entitled an than happy to assist you with your query.
additional annual leave loading of 17.5% for all annual leave
that is taken, provided that it has not already been calculated
within your salary or rate of pay.

15

1 6 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9 ADAQ Event P

Practice Advantage Seminar - Disruptive Dentistry

Advanced Conservative Endodontics - From roots to restoration

Photo Gallery ISSUE 661

JCU Cairns - VIVA Lunch and Learn

Relative Analgesia - Rockhampton

Presidential Visits

17

1 8 A D A Q D e n t a l M i r r o r | J U LY 2 0 1 9

DENTIST
CONNECT.

Access our expertise.

Dentist Connect is our online hub for referring dentists:
your gateway to resources, knowledge and support.

Register at endodonticgroup.com.au

Headline International Speaker
Dr Inaki Gamborena

“In the aesthetic zone, the biggest influence
for me is Dr Inaki Gamborena”  
Dr Tony Rotondo

16th & 17th6Athug&us7t 2t0h19June 2014

The Ville Hotel & Casino
Townsville, North Queensland

Register Now - http://www.toroconference.com

ISSUE 661

CALENDAR OF EVENTS

01 THURSDAY 12 MONDAY 16 FRIDAY

AUG Presidential Visit - AUG BUNDABERG AUG BUNDABERG
Rockhampton Sub- Risk Management Conservative
Branch Tips on how to Management of
Dr Adrian Frick avoid a complaint Compromised and
Jodie Baker Missing Teeth
Prof Ian Meyers

21 WEDNESDAY 28 WEDNESDAY 28 SATURDAY

AUG Effective AUG Stress SEP SUNSHINE
Communication Management COAST
and Record and the Member Recent
Keeping Assistance Developments in
Dr Elizabeth Program Infection Control
Milford, Jodie Susan Long, Prof Laurie Walsh
Baker & Emma Workplace & Prof Ian Meyers
Baker Wellness

24 THURSDAY 15 FRIDAY To register for all upcoming
events, visit:
OCT Recent Graduates NOV Local Anaesthetic
& Students Dusk A/Prof Alex Forrest adaq.com.au/eventscalendar.
Drinks AO, Dr Geraldine
Supported by: Moses & Dr ADAQ reserves the right to
BOQ Specialist George Chu cancel, postpone, relocate or
reschedule any program.

Information is correct at time of
printing.

CLASSIFIEDS - JULY

ANNOUNCEMENTS

PRACTICE FOR SALE
The practice has two surgeries located on
a busy Gold Coast main road near Griffith
University. It has been in the area for
approx. 15 years. Ample parking for staff
and patients and good signage. It is a PP
for NIB, Smile, HCF and CBHS. Operates
2 days/week Turnover is approx. $250,000
with opportunity to grow. Suitable as a
first practice/ branch practice or specialist
rooms. Priced to sell at $87,000.

DISCLAIMER
ADAQ News is published for the information of Members only and is not for general distribution. Copyright is reserved throughout. No part of this publication may be
reproduced in part or whole without the written consent of the publisher. This publication is for the purpose of promoting matters of general interest to Members of the
Association. The views expressed in this magazine do not necessarily reflect the views and policies of ADAQ or ADA. Publication of advertisements for products or services
does not indicate endorsement by ADAQ. All material is positioned and published at the discretion of ADAQ.

19

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