Medirest Hospitals Capability

People are at the Heart of
Everything we do

Industry Leading Support
Services Partner

Delivering Quality Care for Every Patient

Medirest has been built on foundations of We understand that you have your own,
trust, integrity and openness and we care effective clinical services model. As such
passionately about the role we play in the we do not use a ‘cookie cutter’ approach.
lives of those within our care. Every day Instead, we tailor our services to align to
we have a positive impact on the lives of your specific needs. While you focus on
patients, families and clinical workers, as delivering core clinical services, we deliver
we play our part in helping them receive benefits from margin improvement to
the personalised care, flexibility and elevated 5-star hotel style services for your
range of choice they deserve and expect. patients.
Whether it’s a welcoming smile and The results? Enhancements in reputation
greeting from our porter, a barista serving a and financial performance to underpin your
restorative cup of coffee or a security guard competitive advantage as a healthcare
helping someone to find their way, we do provider.
what we do with great positivity, focus and Contact us to find out how partnering with
empathy. Medirest can help improve your healthcare
Our healthcare business has grown outcomes today.
from a rich heritage as part of the global Kind Regards,
Compass Group family - we continue to J e ann in e Bivi ano
draw upon the best expertise, innovations Jeannine Biviano
and practices across our global and local Executive Director, Healthcare
business to ensure our clients benefit from
proven service delivery trends, practices
and technology in non-clinical support
services.

Experts in Catering, Cleaning and Facilities Management

Partnering with Operating Tailoring
your clinical collaboratively our service
team to deliver with you to model for your
exceptional create ‘one hospital
patient care team’

p‘Eatxicpeonemrtmtfiaisurpesnpitirntoayadnfcedohlci’uvheosrseipdnigtaal

2

Our Specialised Services

Customised to Your Model of Care
Medirest specialises in providing integrated facilities management services
including the full range of non-clinical support services. Our people also
understand the specific demands of delivering services in a hospital
environment and the importance of effective communication and clinical
interface.

Specialists in Support Services, we deliver:

Patient Food Cleaning Portering Materials Distribution
& Loading Dock
Management

Waste Management Security FM Help Desk Retail Café’s &
Tenancy Management

Grounds Pest Control Building & Asset Reactive
Maintenance Management Maintenance

Experts in Catering, Cleaning and Facilities Management

‘Our people are passionate
about patient care and
committed to ensuring

patients and clinical staff are
well nourished, well cared for

and feel valued and safe.’

Key Interfaces & Support

Dietetics Infection Patient Subcontractor Sustainability
Support Control Experience Management & & Diversity
Benchmarking

4

Who We Are

People at the Heart of Everything we do

Medirest, an operating brand of Compass Group Australia, is a leading
provider of food service and support service solutions in the healthcare
industry. As an established provider, we have an intricate understanding of
the key success factors to meet your patient needs and support the clinical
workers.

15+ years 75+ years 13 hospital 1,400
local global and 22 aged team
members
experience experience care sites

Annual Activities

1.2 million 2,000 96 million 2.6 million
hours worked patients square meals served
under our
care daily metres of Including
floor cleaned 600,000
special diet
annually
meals

Experts in Catering, Cleaning and Facilities Management

‘We are a service
partner that adds
value to your
hospital to enable
your clinical teams
the time to excel.’

Some of the partners for whom
we deliver service excellence

6

Outsourcing in Hospitals

AN INCREASINGLY POPULAR STRATEGY
Healthcare organisations must meet increasingly
high standards of clinical excellence and
compliance. This is where a partnership with a
specialist organisation can drive the most benefit
as we are experts in sustainably managing
resources and budgets to secure the best
clinical and patient experience outcomes aligned
to your targets.
We work collaboratively with you to integrate
and streamline the non-clinical support services
and clinical services interface.

Experts in Catering, Cleaning and Facilities Management

‘We can enhance your
reputation with first class
services, cleanliness and

highly skilled staff.’

Reasons to Outsource

• Free up your resources to focus on clinical
service delivery and patient care

• Access to highly skilled staff with a customer
service focus

• Enhance patient experience and choice
• Reduce costs
• Simplify industrial relations
• Increase flexibility
• Minimise risk
• Procure capital investment
• Reduce waste and achieve sustainability targets
• Gain access to the latest proven innovations and

service delivery trends
• Access to global best practice
• Purchasing power

8

Why Choose Medirest?

OUR DIFFERENCE, YOUR ADVANTAGE

People at the Heart of Investment
Everything We Do
Every professional working in the
We are a people based business and our healthcare sector is acutely aware of the
people are at the heart of our service challenges provided by ageing estates
delivery models. Working in hospitals and equipment. We work in partnership
is unlike any other job, we tailor our with our clients to make the right
recruitment process specifically for your investments to sustain the longevity of
healthcare environment. clinical equipment, build infrastructure
and help free up space.
Expertise, Strength &
Stability Global Excellence Delivered
Locally
In these challenging and unpredictable
times, it’s crucial that you have a trusted Our worldwide footprint means we can
partner that has the scale, infrastructure, draw on an unparalleled level of sector
operational expertise and financial experience to provide you with both
stability to deliver consistent quality for tried and tested methodologies and
your patients, clinical staff and visitors, the latest innovations, assisting you to
whilst being responsive and adaptable deliver world class patient care.
to your needs as they change.
Covid-19
Our Tailored Approach
As the global industry leader in our
We don’t have a one size fits all approch, sector, we continue to be proactive with
we use our expertise and skills to adapt our actions taken in relation to Covid-19.
our services to align with your unique From additional safety measures to
model of care. We make it our mission employee wellness and support, you
to make sure our services are bespoke can rely on us to keep everyone who
to exactly what you need. walks through your hospital doors
safe. We’d welcome the opportunity to
Scale of Supply discuss with you and your teams what
we’ve learnt and how we’ve adapted
With Medirest being part of CGA, you and navigated safely through the
will benefit from our purchasing power, pandemic.
providing the best possible prices for
the highest quality fresh and seasonal
ingredients.

Experts in Catering, Cleaning and Facilities Management

‘We focus on fresh food
and quality ingredients
that support patients’
cognitive requirements.’

10

To find out more about how we can help you, please contact:

Wendy King
Client Solutions Manager - Healthcare
M: 0439 961 647
E: [email protected]
W: www.compass-group.com.au/medirest/