RELIGIOUS TOURISM Also commonly referred to as faith tourism, is a type of tourism, where people travel individually or in groups for pilgrimage, missionary or leisure (fellowship) purpose. Example: The world’s largest form of mass religious tourism takes place at the annual Hajj pilgrimage in Mecca, Saudi Arabia
MEDICAL TOURISM Refers to people travelling abroad to obtain medical treatment. In the past, this usually referred to those who travelled from less-developed countries for treatment unavailable at home.
OTHER TERMINOLOGIES Tour i s t Guide A per son who guides vi s itor s in the language of their choice and interpret s the cultural and natural heritage of an area which per son normally pos ses ses an area- specific qualification usually i s sued and / or recogni sed by appropriate authority. Travel Agent Any per son who sell s travel product s on a commi s s ion bas i s . A travel agency i s a retail bus ines s , that sell s travel related product s and services to cus tomer s , on behalf of supplier s , such as airlines , car rental s , crui se lines , hotel s , railways , s ight seeing tour s and package holidays that combine several product s . Tr ip A journey that involves a s tay away from home being at leas t 40 kilometres in di s tance, and of at leas t 24 hour s ’ duration, but not for more than three months .
Vi s i t As a component of a trip, i s defined as ‘being made to each place where one or more night s i s spent while on the trip’ . Recreat ion Refreshment of health or spirit s by relaxation and enjoyment Lei sure t ime A period of time spent out of work and es sential domes tic activity. It i s al so the period of recreational and di scretionary time before or after compul sory activities such as eating and s leeping, going to work or running a bus ines s , attending school and doing homework, household chores , and day- to-day s tres s . Housekeeping The department of a hotel charged with cleaning and maintaining rooms and public spaces
Lodging A type of res idential accommodation, People who travel and s tay away from home for more than a day need lodging for s leep, res t, safety, shelter from cold temperatures or rain, s torage of luggage and acces s to common household functions . Food & Beverage The sector/indus try that specializes in the conceptualization, the making of, and delivery of foods . The larges t section of F&B employees are in res taurant s and bar s , including hotel s , resort s , and cas inos . Culinary Relating to the kitchen, or to the art of cookery used in kitchens ,
Tourism Sector
The transportation sector plays a vital role in the tourism industry, as it is responsible for connecting tourists to their chosen destinations, enabling them to explore attractions, and providing the means to move from place to place during their travels. The transportation sector in tourism encompasses various modes of transport that cater to the diverse needs and preferences of travelers. Transportation Sector
Sea : Ferry, Cruise, Motorboat Land : Train, Motor Coach, Automobile Air : Airplane, Helicopter The key aspects of the transportation sector in tourism: Transportation Sector Transportation links the various destination. Transportation is an integral part of the tourism industry. Transportation has an impact on the tourism experience. The importance and contribution of transportation sector are:
Rent-a-car Operators ACME Car Rental – KLIA, LCCT, Penang Airport etc. Bimaz Tours & Travel & Rent-a-car Sdn.Bhd. – Kota Kinabalu Bus companies City Buses – city link Long-haul Buses - Transnational Excursion Buses (Coaches) – TH Travel Rail Intercity Train Service – KTMB Light Railway Transit (Lembah Klang) – Putra and Star Komuter – KTMB Electric Train Service (KL-Ipoh) – KTMB Express Rail Link (KL Sentral – KLIA) Ferry Operators The Penang Ferry Service (Butterworth – George Town) Langkawi Ferry Services Sdn. Bhd. (Kuala Perlis – Kuah) Pan Silver Sdn. Bhd. (Lumut – Pangkor) Air Transport Airlines Malaysian Airline System (MAS) Air Asia Fire Fly Borneo Airways Airport Operators Malaysia Airport Berhad – KLIA, LCCT, etc. Business Operation in Transportation Sector Taxi Operators Yellow Cabs – New York
Accommodation Hotel Resort Chalet Motel Hostel Rest House Homestay Apartment Key aspects of the accommodation sector in tourism The accommodation sector in tourism is a fundamental component of the hospitality industry. It encompasses a wide range of lodging options that cater to tourists and travelers, providing them with places to stay while they explore destinations, whether for leisure, business, or other purposes. The accommodation sector plays a crucial role in shaping the overall tourism experience.
F&B www.reallygreatsite.com The food and beverage sector in tourism, often referred to as the hospitality sector or F&B industry, is a crucial component of the tourism experience. It encompasses a wide range of food and beverage services and establishments that cater to tourists and travelers. This sector not only provides sustenance but also offers an opportunity for tourists to explore local cuisine and culture. KEY ASPECTS OF F&B
KEY ASPECTS OF THE ATTRACTION WILDLIFE HISTORICAL CULTURE THEME PARKS SHOPPING ENTERTAINMENT NATURAL ATTRACTION PERFORMING & VISUAL ARTS The attraction sector in tourism encompasses a wide range of places and experiences that draw tourists and visitors to a destination. Attractions are a key component of the tourism industry, as they are the primary motivators for travel. They can be natural, cultural, historical, or entertainment-related and play a significant role in shaping the overall tourism experience.
Recreation & Adventure The recreat ion and adventure sector in tour i sm offer s t raveler s a wide range of outdoor and lei sure act ivi t ies that provide exci tement , adventure, and the oppor tuni ty to connect wi th nature and cul ture. Thi s sector i s par t icular ly appealing to tour i s t s seeking act ive, exhilarat ing exper iences dur ing thei r journeys .
SCUBA DIVING Recreation & Adventure HIKING JUNGLE TREKKING BIRD WATCHING RECREATIONAL FISHING WHITE WATER RAFTING CAMPING
M.I.C.E The Meet ing, Incent i ve, Convent ion, and Exhibi t ion (MICE) sector i s a special i zed segment of the tour i sm and hospi tal i t y indus t r y that focuses on organi z ing and hos t ing event s and gather ings for var ious purposes , including bus ines s , educat ion, networking, and enter tainment . The MICE sector play s a v i tal role in dr i v ing economic growth and tour i sm by at t ract ing event s , conferences , and exhibi t ions to des t inat ions .
Meetings Meetings refer to gatherings of individuals, often professionals or business associates, for discussions, presentations, workshops, and decision-making. Meetings can be small-scale, such as board meetings, or large, including corporate annual meetings and sales conferences. Incentive Travel Incentive travel programs are designed to reward employees, partners, or clients for their achievements or contributions. These programs offer travel experiences as incentives, such as vacation packages or all-expensespaid trips to exotic destinations. Conventions Conventions are large-scale gatherings of individuals, often from a specific industry or profession, for educational, networking, and business purposes. They can include trade shows, seminars, and workshops. Exhibitions and Trade Shows Exhibitions and trade shows bring together businesses, industries, and organizations to showcase products, services, and innovations. These events provide opportunities for networking and generating leads.
TravelTrade The travel trade sector in tourism plays a pivotal role in facilitating and promoting travel and tourism by connecting travelers with various services and products. It encompasses a wide range of businesses and organizations that help plan, organize, and support travel experiences for individuals, groups, and corporate clients. TOUR WHOLESALE Wholesale travel suppliers offer products and services, such as airline tickets, hotel rooms, and tour packages, to travel agencies and tour operators. These suppliers often provide special rates and packages. TOUR OPERATOR Tour operators create and sell packaged tours and itineraries to destinations and attractions. They often handle all aspects of a tour, including transportation, accommodation, meals, and activities. TRAVEL AGENCY Travel agencies serve as intermediaries between travelers and travel suppliers, helping clients plan and book trips. They offer a variety of services, including flight reservations, accommodation bookings, and travel packages.
TOURISM SERVICE The tourism service sector encompasses a broad range of services that are designed to enhance the overall travel experience and provide support to tourists during their journeys. These services are crucial for ensuring the comfort, convenience, and enjoyment of travelers. Larana Beach Fauget Mountain Tour and Activity Services Tour operators and activity providers offer guided tours, excursions, and recreational activities at tourist destinations. These services help tourists explore attractions and engage in local experiences. Transportation Services Transportation services include ground transportation, airport transfers, and shuttle services. They ensure that tourists can move easily and conveniently between the airport, accommodation, and attractions. Travel Insurance Travel insurance providers offer coverage for unforeseen events such as trip cancellations, medical emergencies, lost luggage, and travel delays. This type of insurance provides peace of mind to travelers. Currency Exchange and Banking Services Currency exchange facilities and banks are essential for tourists who need to access local currency or manage their finances while traveling.
THE INTERRELATIONSHIP OF EACH SECTOR IN THE TOURISM AND HOSPITALITY INDUSTRY The tourism and hospitality industry is a complex and interconnected ecosystem where various sectors work together to create a seamless and enjoyable experience for travelers. The interrelationship of each sector is vital for the success and sustainability of the industry.
THE INTERRELATIONSHIP BETWEEN ACCOMMODATION AND OTHER SECTOR PRINCIPAL SUPPLIERS FOR A TRAVEL AGENCY
PRINCIPAL SUPPLIERS FOR MICE The interrelationship of these sectors is essential for delivering a holistic and seamless experience to tourists. Collaborations, partnerships, and a coordinated effort among these sectors help provide convenience, choice, and memorable experiences for travelers while contributing to the overall success of the tourism and hospitality industry.
THE COMPLEXITY of the tourism and hospitality The complexity of the tourism and hospitality industry is further amplified when considering specific aspects such as accommodation, interesting places, religious obligations, food, transport, and language. Each of these elements contributes to the multifaceted nature of the industry, with unique challenges and considerations: Accommodation Accommodation options range from small bed and breakfasts to international hotel chains and vacation rentals. Managing diverse properties with varying standards and service levels is a complex task. Interesting Places Destinations offer a wide variety of attractions and experiences, each with its unique appeal. Coordinating and promoting these attractions to appeal to different traveler interests is a challenge. Religious Obligations Some tourists travel for religious purposes, such as pilgrimages or spiritual retreats. Meeting the specific needs of religious travelers, including places of worship and dietary requirements, requires understanding and sensitivity.
THE COMPLEXITY of the tourism and hospitality Food Culinary preferences and dietary restrictions vary widely among travelers. Meeting these diverse food demands while ensuring safety and quality is a significant challenge for the hospitality and food sectors. Transport Transportation options include airlines, railways, buses, and various modes of private and public transportation. Coordinating travel itineraries, schedules, and ensuring a smooth travel experience is a complex undertaking. Language The tourism and hospitality industry operates in a global market, requiring effective communication and multilingual services. Addressing language barriers and ensuring clear communication is vital for a positive customer experience. The complexity emerges from the need to cater to the diverse needs and preferences of tourists while managing resources, complying with regulations, and providing seamless services. Successful businesses and destinations in the tourism and hospitality industry must balance these complexities to deliver memorable and satisfying experiences to travelers. This often involves adaptability, cultural sensitivity, and a commitment to quality service.
State the meaning of tourism EXERCISE Answer ALL the questions. Choose the correct answer 1. A.The activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes B. Encompass travel vendors for air, rail, cruise and motor coach travel and promote ravel and vacation C. Refer to group of business that composed of establishments related to lodging and food service management. D. Refer to the relationship between guest and host, or the act or practice of being hospitable. 2. Define the meaning of hospitality A. The activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes B. Encompass travel vendors for air, rail, cruise and motor coach travel and promote travel and vacation. C. Refer to group of business that composed of establishments related to lodging and food service management. D. Refer to the relationship between guest and host, or the act or practice of being hospitable. 3. Identify international tourist A. Refer to people take holidays in their own country B. Visitor who come to Malaysia whose main place of residence is not in Malaysia C. Tourist, whose main place of residence is in Malaysia, travelling outside Malaysia D. A tourist who travels beyond their usual country of residence
4. Define allocentric tourist A. Tourist is friendly, self-confident and adventurous. B. Tourist is not adventurous but still opens to new experiences. C. Tourist is self-inhibiting, nervous, and non-adventurous. D. Tourist prefers less-developed spots to crowded and typical places. 5. The hospitality industry is a group of business that composed of establishments related to __________ and food service management. A.travel agent B. lodging C. attraction place D.culture 6. Arfan is a tourist who loves to travel with minimal cost and usually stay in budget hotel for accommodation. This type of traveller is more describe as ___________ A. backpacker B. excursionist C. visitor D. traveller
7. “A trip offered as a prize or bonus, usually for superior sales performance” A. Leisure trip B. Corporate trip C. Business trip D. Incentive trip 8. Which of the following answers are the CORRECT abbreviation of M.I.C.E ? A. Meeting, Incentives, Convention, Event B. Meeting, Inception, Collateral, Exhibition C. Meeting, Incentives, Convention, Exhibition D. Meeting, Incentives, Convocation, Exhibition 9. Match the correct answer
10. Indicate FOUR (4) form of tourism a)_____________________ b)_____________________ c)_____________________ d)_____________________ 11. Explain THREE (3) typologies of tourist a)____________________ b)____________________ c)____________________ d)____________________ 12. List SEVEN (7) reason why do people travel? a)____________________ b)____________________ c)____________________ d)____________________ e)____________________ f)____________________ g)____________________
13. Transportation is one of the sectors of tourism and hospitality Industry. Give THREE (3) examples of transportation’s mode. a)____________________ b)____________________ c)____________________ 14. Briefly explain SIX (6) sectors in tourism and hospitality industry. a)__________________________ b)__________________________ c)__________________________ d)__________________________ e)__________________________ f)__________________________
REFERENCES Fletcher, Prof J., Fyall, A., Gilbret, D., Wanhill, S (2017). Tourism: Principles and Practice (6th Edition). Person (ISBN-13: 978-1-292- 17235-4 ) Dileep, M.R.(2018). Tourism: Concepts, Theory and Practice. I K International Publishing House ( ISBN-13: 978-93-85909-67-2) John Walker, Josielyn Walker (2015). Tourism concepts and practices. Pearson International Edition. (ISBN: 0134105443, 9780134105444) Kruger, S., Uysal, M., Sirgy, M.J (2018). Managing Quality of Life in Tourism and Hospitality: Best Practice. Cabi (ISBN-13: 978-1-78639- 045-5) Stephen J. Page (2015). Tourism management (Fifth Edition). Routledge. (ISBN978-1-138-78457-4)
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