FP Fit Bit 17102018

Your fortnightly fitness tracker

“Good communication is
the bridge between
confusion and clarity”

“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”

FP UK News Over 1000 Do you have an
customers on the amazon seller account?
Poker night!
portal! Please let marketing
know if so!
Tuesday 30th October
£10 to participate

Winner takes 50%
50% goes to CoppaFeel!

Employee Of The Quarter! Phil has put some books on
the windowsill in the kitchen.
Remember to nominate a colleague
that they feel has displayed an area Feel free to take one. There is

of greatness over the past 3 also a bucket if you would like
months, on the Aspire website:
to donate to CoppaFeel!
http://www.fpaspire.com/eoq-
nomination.html

To date last week

Aspire (Emoji Banks):

•  Customer Facing – For every 5* review, you will receive 1000 Aspire Currently: 8.7

points (uncapped)

•  Non customer facing – If overall company target is met, you will receive

3000 Aspire points. 9End of Q4 target is:

Everyone’s job has a role to play in FP providing good service.

Engineer Leaderboard (To date October 2018)


Position Name No. of calls Days worked Calls per day

1 Andrew 27 10 2.70
2 Tim 24 9 2.67
3 Neil 26 10 2.60

Machine Refurbs (Full month September 2018)

Product Number
MyMail 17
PostBase Mini 211
PostBase 83
PostBase Feeders 2

Average wait time Calls offered vs calls answered

25 1729 vs
seconds 1699

Call avoidance Call handler of the week

71% Lorraine 229

(This means resolving issue she got our 1000th
on the first phone call!) customer on the

portal!

Leads – Full month September 2018

We’re working on improving
Leads Source Received Conversion - our Google Reviews and SEO.

YTD

Mailsave 74
Target = 20%
22 %

Website 78 Targe t = 30%
30%

Total Ta rget = 50
152
Targe t = 30%
Phone 28%

35

Top achiever:

30000

20000 (£)SV 44% 43% 52%
10000
£8,884.00 36% £12,753 £15,662
0
Nicola has hit 25 win backs £7,215
and chosen her bottle of
perfume (Gucci Bamboo)

Well done!

Commercial ACM SOHO ACM

Top achiever Top achiever

30,000 50,000 3120,3859%
40,000
20,000 33% 39% 44% 30,000 53%
10,000
3,268 7,861 8,886 10% 20,000 11% 16,029
0 Lynsey 10,000
Reece Linda 1,955 3,194 Stacey
Charli 0
Alec
Ellie

Public Sector ACM New Business Top achiever

Top achiever 40

50,000 30 Units
40,000
30,000 115% 73% 20 39% 43%
20,000
10,000 22,967 14,650 10 15% 15 30%

0 03 3% 13.5 3% Tom 6
Alex
Rob W Rob S 1 Emma 1 Jamie

Alfie Chris

The Big Walk:

THIS FRIDAY!

Donate to your colleagues at:
https://www.justgiving.com/fundraising/fp-mailingbw

£10417.82 RCufounpnnpdinargaF eitseoinlt!ag fl r efovomer n 2ts0:1 8

#BreastCancerAwarenessMonth

The Account's Department have their own pets!

UPDATE)

We now have a baby squirrel that has joined us.

Sid the snake has not made another appearance
 
Grace the tit went missing for 2 days but she came
back when she got hungry

And altogether we now have 5 squirrels that come
to the window J

A big well done to Alec Sharp and Stacey
Staines!


Alec has finished his trek to Machu Picchu in Peru for the British

Heart Foundation.


Stacey Staines completed the Royal Parks half marathon on
Sunday (in the torrential rain!) to raise money for Dementia UK.


#FPFIT

Congrats to Muk who has Charmaine has broke her arm L
moved into his new home
#JoinsTheMEpostcodeCrew
#HomeOwner

Sammie has Vicky has a new
had her lips puppy called Rolo
done! Congratulations to
Leah Hamill!
Anne is off to South Here is a photo from
Africa on Friday. Phoebe's 1 week
Very envious! photo-shoot

Tony walked 21
miles last weekend
to Leeds Castle and
now has 21 blisters!

Getting to know you Ellen Nourse

•  What celebrity would you rate as a perfect 10? Francisco Lachowski (with facial
hair)/David Beckham – He gets better with age

•  Favourite radio station? Radio X
•  Favorite sport? Football
•  What’s the best type of cheese? Cambozola
•  Favourite drink? Water/Cherries and Berries Squash
•  How do you feel about putting pineapple on pizza? Always
•  Name something on your bucket list? Own a restaurant, preferably abroad
•  Football team? Millwall/Spurs
•  Best place you have ever visited? Pai, Thailand or Hoi An, Vietnam (pretty

places to explore on a moped)
•  At which store would you like to max-out a credit card? Anywhere you can

book flights
•  If you could date anybody at FP who would it be? Adam Branch

FP Vision ACT Strategy

Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.

FIT

Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)