FP Fit Bit 01112018

Your fortnightly fitness tracker

“Good communication is
the bridge between
confusion and clarity”

“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”

FP UK News In house leads

Poker night! EVERY conversion from a lead until end
of 2018:
£90 raised for CoppaFeel!
PostBase Mini: 500 aspire points

PostBase range: 5000 aspire points

Congrats to Tom Hill for winning PostBase ONE/PostBase TEN: 10000
aspire points
#PokerFace
Folder inserter range: 5000 aspire points

New Employee of The Quarter PARKING

Len has kindly announced that he is going to

1st Place – Shawn park around the back to give us another
space. Thank you!

2nd Place – Harvey Please park in the visitor spots if they are
3rd Place – Sarah Read empty before blocking people in & if you are

first - park nearest to the building first!

Massive congrats guys, We have an empty space today that you
well done! cannot get to!

(SEE NEXT SLIDE FOR MORE INFO)

Parking
changes
explained

17

Alisa, Ellen & Kyle
lining up to start the

Questor Grand Prix

IF WE GET 40 VERIFIED 5*
REVIEWS IN NOVEMBER
THERE WILL BE DOUBLE

POINTS!

Aspire (Emoji Banks): = 2000 PER 5* REVIEW!



•  Customer Facing – For every 5* review, you will receive 2000 Currently: 8.8
Aspire points (uncapped)

•  Non customer facing – If overall company target is met, you will 9End of Q4 target is:

receive 6000 Aspire points.

Everyone’s job has a role to play in FP providing good service.

Engineer Leaderboard (To mid October 2018)

Position Name No. of calls Days worked Calls per day

1 Andrew 27 10 2.70
2 Tim 24 9 2.67
3 Neil 26 10 2.60

Machine Refurbs
(Full month October 2018)

Product Number

PostBase Mini 249

PostBase 72

PostBase Feeders 4

Average wait time Calls offered vs calls answered

25 7815 vs
seconds 7671 October:

98.2%

Call handler of the week

Georgia 229
Carragher

Leads – Full month September 2018

Leads Source Received Conversion -
YTD
Mailsave 74
Target = 20%

22 %

Website Target = 30% We’re working on improving
Total our Google Reviews and SEO.
Phone 78 30%

Target = 50

152

Target = 30%

35 28%

Top achiever: Full month October 112%

Win backs- 142 30000 £33,702

20000 74% 83%

(£)SV 69% £24,936

10000 £13,756

£14,865.40

0

Team Total - £90,709.18 (£96,000 target)

Commercial ACM SOHO ACM

Top achiever Top achiever

30,000 122% 89% 31,270 50,000 49,528 30,099
20,000 40,000
10,000 17,782 156% 30,000 165% 100%

30,164 Stacey

12,202 10,109 20,000
10,000
51% 101%

0 Linda Lynsey Charli 0 Alec
Ellie
Reece

Public Sector ACM New Business Top achievers

49,194 Top achiever 40

50,000 30
40,000
30,000 246% 30,084 100%Units 59% 35
20,000
10,000 150% 20

0 93%
10 20 20% 20.5 17% 100% 18.5
7 6

0

Rob W Rob S Alex Alfie Emma Chris Tom Jamie

Happy
CoppaFeel!
Halloween!

Next event!

The FP CoppaFeel! Calendar J

Thank you to everyone that has put
themselves (or others!) forward so far.

Photographs will be taken mid to end of
November!

If you want to get involved, let Jeni or
Sofia know!

Cameron got sent a box of
brownies off a customer!

Katie had the day off Jeni, Phil and Beans had a great holiday at their place in Norfolk Broads.
to celebrate Paul’s
40th Birthday on Congrats to Keiron
Halloween. Kayleigh on the birth of his
had a photo in a second daughter
pumpkin at Amelia!

Bluewater!

Ellen & Darren took Nic enjoyed her
their friends little boy days off with
to Kent Life for his Amber. They
2nd Birthday and baked and went to
made a new friend. a party

#GreatestOfAllTime

Getting to know you

•  What celebrity would you rate as a perfect 10? Georgia May Foote Sam Anderson-Eade
•  Favourite radio station? Radio X
•  Favorite sport? Football
•  What’s the best type of cheese? Red Leicester
•  Favourite drink? Chocolate Milkshake
•  How do you feel about putting pineapple on pizza? If you enjoy it then live

your life!

•  Name something on your bucket list? Sky Diving
•  Football team? Chelsea
•  Best place you have ever visited? Oslo
•  At which store would you like to max-out a credit card? Poundland, clear the

place out!

•  If you could date anybody at FP who would it be? Kyle Lochrane

FP Vision ACT Strategy

Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.

FIT

Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)