FPFitBit 27032019

Your fortnightly fitness tracker

“Good communication is
the bridge between
confusion and clarity”

“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”

FP UK News Rate change: Poker night announced

Are you ISO ready? Rate change has Thursday 11th
NEXT WEEK! begun, well done to April!
FPSupport – stats on
2400 Speak to lil Chris for more info!
customers team slide!
registered
Aspire: Brexit:

Caterpillar points Any customer queries regarding
updated! our post Brexit contingency plans,

please use letter of response in
ISO drive!

Fantastic effort everyone! Well done Ashley T,
and Shawn for your

first 5 star reviews!

Aspire (Emoji Banks): Currently: 9.2

•  Customer Facing – For every verified 5* review, you will receive
9.21000 Aspire points (uncapped)
End of Q1 target is:

•  Non customer facing – If overall end of Q1 company target is met,

you will receive 3000 Aspire points.

Everyone’s job has a role to play in FP providing good service.

To date: HAPPY 30TH BIRTHDAY TO MUS!!!!!

Average wait time Calls offered vs calls answered Rate Change Stats – Congrats guys,
enjoy your pizza tomorrow!
26 7169 vs
seconds 7016 Year Answered % Answered

97.8% 2016 1198 78.1%
2017 687 98.4%

2018 686 98.1%

Call handler of the week 2019 545 99.3%

Sarah Read 229

Hope you enjoyed
your Chilli
Challenge!
#LethalCrisps

Leads – Full month Feb 2019 We have hit 3.6 in our Google

Leads Received Conversion – Reviews!

Source (13 months) Keep a look out for customers with
Gmail email addresses!
Mailsave Target = 20%
Jellen, Ashleigh and Mus
59 25% enjoyed their visit from Stephan
and Valerio for FPSign

Website Target = 30%

58 33%

Target = 150 Our public sector article went
out as headline on the “Building
Total 130 Better Healthcare” newsletter!

Phone Target = 30%

47 31%

Top achiever:

To date

30000 94%

79%

20000

(£)SV 66% 61% £28,058

10000 £23,644

£13,281.00 £12,221

Ola

0

Team Total - £78,481 (£96,000 target)

Commercial ACM SOHO ACM Top achiever

Top achiever 132%

30,000 79% 50,000 39,575 117% 96%
40,000
20,000 15,884 68% 30,000 Ellie 35,041 28,898
13,508 18% 20,000
10,000 62% 10,000
3,673
6,210 0

0 Linda Lynsey Charli Alec Stacey

Reece Top achiever

Public Sector ACM New Business

Top achiever 50

80,000 40
70,000 135%
60,000 141% 170% Unit Value 30 66% 64% 54% 61%
50,000 33,998 21.5
40,000 28,270 20
30,000 Jamie
20,000 10 27 23 22.5 19
10,000
0
0 Alex Emma Chris

Rob W Rob S Tom

Thank you to all of those that have put
themselves forward for our challenges this year;

•  Tough Mudder (HO) Isle Of Wight Team
•  Isle Of Wight (HO)
•  Rough Runner (Direct) 1)  Jake Robinson
2)  Alisa Egan
Congrats to Aaron who 3)  Ellen Nourse
has already raised over 4)  Jeni Myers
£130 for Tough Mudder! 5)  Tony Hopper
6)  Sammie Field
Nice one! 7)  Sam Anderson-Eade
8)  Chris Harvey

Katie Beere completed an Cameron Congrats to Reece
interesting logo for a completed his on his charity
customer, which posed boxing fight!
many questions! first ever Videos on his FB
#DoYouSeeAnOfficeChair? crossword in 2 #SmashedIt
hours, 15 mins!

Bobby’s cat had kittens!

The boys are back from skiing and it looks like our model finance
controller was on point! #WorkIt

Jellen have joined
Brenda on the 16/8
intermittent fasting
#TeaLifeStruggles

Congrats to Rob Woodcock Sammie’s training hard for Last nights
on winning his pool her Brighton Marathon! BodyPump Crew
tournament in Cyprus! #KeepItUp

Tony loving
his #Galdem

Getting to know you

•  What celebrity would you rate as a perfect 10? Omari Hardwick (ghost Ola
from power)

•  Favourite radio station? BBC Radio 4
•  Favorite sport? Gymnastics
•  Favourite band? Musiq Soulchild
•  Favourite drink? Mango Smoothie
•  Name something on your bucket list? Visit Bora Bora
•  Football team? Don’t watch football
•  Best place you have ever visited? Morocco
•  What movie do you wish life was more like? A Bugs Life!
•  At which store would you like to max-out a credit card? Harrods
•  If you could date anybody at FP who would it be? N/A (Adam Branch)
•  Relationship status? Married

FP Vision ACT Strategy

Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.

FIT

Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)