Your fortnightly fitness tracker
“Good communication is
the bridge between
confusion and clarity”
“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”
FP UK News
New Customer Testimonial Video! Our 3 peaks blog is in the
banner on the homepage
Hear what our customer Nigel at For Portal Support, please
the University of York has to say email: of our website!
about FP.
Video is on our LinkedIn page and [email protected]
has been sent out to all our tenders.
International convention, 2 more days to register We have 600 customers
qualification ends. for our fantasy football using our portal!
league.
Continue reading to find
out who qualified from
Speak to Chris Harvey for
the UK… the league code!
To date last week
Aspire (Emoji Banks): Currently: 8.3
• Customer Facing – For every 5* review, you will receive 1000 Aspire
points (uncapped)
8End of Q3 target is
• Non customer facing – If overall company target is met, you will receive 3000
Aspire points.
Everyone’s job has a role to play in FP providing good service.
Engineer Leaderboard (Full month June figures)
Position Name No. of calls Days worked Calls per day
1 Stephen 74 21 3.52
21
2 Tim 61 20 July
leaderboard
3 Neil 54 2.90 in next
Newsletter!
2.70
Machine Refurbs (Full month June 2018)
July 2017 July 2018
Not sure until 315
Tony’s back!
Average wait Calls offered vs
Full month July time Full month July calls answered
32 seconds 7201 vs.
6974
Call avoidance (This means Call handler of
resolving issue on the first the w2e2e9k
Full month July phone call!)
870 Aaron
Roberts
Leads – July 2018
Received Conversion - YTD
Leads Source Ta rget = 20%
77
25%
Mailsave Ta rget = 30%
26%
57 Ta rget = 30%
Website Target = 50
134 25%
Total
25
Phone
Top achiever Consumables 108% 83%
30000 £32,394 £24,867
20000 (£)SV 64% 66%
10000
£12,765.90 £13,276
0
Commercial Account SOHO Account Managers
Managers
Top achiever
Top achiever
32,045 50,000
44,538
30,000
20,000 23,029 25,156 40,000 35,208 30,063
10,000
115% 13,412 126% 160% 30,000 120%
20,000
67% Lynsey 178% 141% Stacey
0 10,000
Leah Linda Ellie Alec
Charli 0
Public Sector Account Managers New Business Top achiever
50,000 46,419 Top achiever 40
40,000 30
Units
30,000 20 40
20,000
10,000 232% 25,793%9 10 30 25.5 22.5
44% 5118%
0 Rob W Rob S 10200% 64% 46% 15 64%
0 43%
International Convention - Slovenia
Congratulations to Rob
Woodcock and Ellie Read
who qualified for this years
International Convention in
Slovenia!
Charities ODfefitcaeil sg ocolfm ing soon!
3 peaks:
We finished in the top 3% of fundraisers
for July on just giving!
£9359.82 RCufounpnnpdinargaF eitseoinlt!ag fl r efovomer n 2ts0:1 8
Mr B Riddle! Happy 30th
Birthday to Jake!
There is an empty barrel, weighing 20kg.
When the barrel is full the barrel weighs less
than 20kg. We love the
What is the barrel full of? engraving of the
“:p” by your
Loz returns from Italy It happened!
Ellen returns from Brugges mum
Getting to know you Jeni Myers
• What celebrity would you rate as a perfect 10? Kourtney Kardashian
• Favourite radio station? Radio 1 by far, it’s a guilty pleasure
• Favorite sport? Gym
• What’s the best type of cheese? Depends what mood I am in, probably
halloumi, I can eat that in any mood
• Favourite drink? Prosecco
• How do you feel about putting pineapple on pizza? Like it
• Name something on your bucket list? Safari in South Africa
• Football team? Man Utd
• At which store would you like to max-out your credit card? & Other Stories
• If you could date anybody at FP who would it be? Stan
FP Vision ACT Strategy
Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.
FIT
Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)