FPFitBit 07032019

Your fortnightly fitness tracker

“Good communication is
the bridge between
confusion and clarity”

“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”

FP UK News Rate change: Warehouse Party
Announced
FIRE AND ISO 25 March, 2019
TRAINING Friday 12th July
Please direct customers to:
Well done Team F for winning the #SaveTheDate
general knowledge quiz! https://www.fpmailing.co.uk/
franking-machine/

2200 RATE CHANGE Brexit:
customers PROMO VIDEO
registered Any customer queries regarding
LIVE ON our post Brexit contingency plans,
LINKEDIN
please use letter of response in
ISO drive!

Fantastic effort everyone! To date yesterday:
Our past 28 day
performance was 100% 5

star reviews!

Aspire (Emoji Banks): Currently: 9.1

•  Customer Facing – For every verified 5* review, you will receive
9.21000 Aspire points (uncapped)
End of Q4 target is:

•  Non customer facing – If overall end of Q1 company target is met,

you will receive 3000 Aspire points.

Everyone’s job has a role to play in FP providing good service.

Engineer Leaderboard (To date, Feb 19)

Position Name No. of calls Days worked Calls per day

1 Stephen 69 20 3.45
2 Tim 61 20 3.05
3 Jonathon 43 15 2.87

Full Month Feb

2019 Results Jan Feb March

389 319 217

2018 Results 236 168

2019 Stocktake 98.4% 98.8%
(Target 95%)

Full month, Feb 19

Average wait time Calls offered vs calls answered

23 6895 vs
seconds 6774

98.2%

Call handler of the22w9 eek

“Our man
Arron”

Leads – Full month Feb 2019 We have hit 3.5 in our Google
Reviews!
Leads Received Conversion –
Keep a look out for customers
Source (13 months) with Gmail email addresses!

Mailsave Target = 20% Jeni is back from Berlin!

59 25% Muk went to Google for a course and has now
started a paid brand campaign for FP Mailing.
Website Target = 30%
On the first day we received 10 leads!
58 33%
Jellen are working hard on creating the UK
Target = 150 FPSign website.

Total 130

Phone Target = 30%

47 31%

Top achiever:

To date

30000

20000 77% 63% 63%

(£)SV 57% £15,309 £18,876 £18,989

10000 £11,338.00

£3,894

0

Nicola Winbacks: 199

Team Total - £68,227 (£96,000 target)

Gemma’s bingo incentive!
Good luck guys!!

Commercial ACM SOHO ACM Top achiever

Top achiever 139% 136% 141%

30,000 223% 50,000 41,801 40,771 42,184
20,000 40,000
10,000 22,300 24% 30% 30,000 Ellie
20,000
51% 4,763 6,016 10,000

10,171 0

0 Alec Stacey

Reece Linda Lynsey Charli Top achiever

Public Sector ACM New Business

80,000 Top achiever 50 103%
70,000 280%
60,000 40 155% 100% 80%
50,000 56,097 28
40,000 30
30,000 Units 57% Jamie
20,000 36
10,000 58% 20 31 35
20
0 11,549 10
Rob S
Rob W 0 Chris Tom
Alex Emma

Thank you to all of those that have put
themselves forward for our challenges this year;

•  Tough Mudder (HO) Next event:
•  Isle Of Wight (HO) •  BINGO NIGHT
•  Rough Runner (Direct)

•  WHEN? PAY DAY – MARCH 28TH!

Chris had a Loz had a Jake stole the
great time in lovely time in pamper day
Japan and
enjoyed his Ireland! Prosecco

30th! Gemma’s boy Cameron cooked a 3
#Jel course meal for his Food tech exam!

Jeni went to Manchester to #MasterChefIncoming
see her cousins gig at the
Albert Hall #Up&Coming We welcome
Wayne to our
Ellen, Michelle and Ola
bumped into each other Accounts
buying make up on the department

evening of Pay Day!

Getting to know you

•  What celebrity would you rate as a perfect 10? Alexandra Daddario Tony Hopper
•  Favourite radio station? Radio X
•  Favorite sport? Football
•  Favourite band? Arcane Roots
•  Favourite drink? Châteauneuf-du-Pape
•  Name something on your bucket list? “We’ll keep it clean” Swimming

with dolphins

•  Football team? Chelsea
•  Best place you have ever visited? The Isle of Scilly
•  What movie do you wish life was more like? Benjamin Button
•  At which store would you like to max-out a credit card? Harrods
•  If you could date anybody at FP who would it be? Ellen
•  Relationship status? Married

FP Vision ACT Strategy

Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.

FIT

Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)