MS656 IM2456ST2 GROUP5 EBOOK 15July2022

& Information System

Prepared By:
Suffi Ruslan l Hanie Qistina l Aisyah Shamsuddin

IM2456ST2

ABSTRACT

An E-book entitled “Organization & Information System” focuses on the industry of
banking in information system. The book has composed of 9 chapter which include
the specific systems used by the six public and private of banking sector.

Organization have different social and physical environments, which exert a powerful
influence on the organization's structure. Information systems help organizations
respond to their surrounding environments, from which they draw resources and to
which they supply goods and services.

In the design process of the book, both theoretical and application framework has
been taken into account and it has been aimed to correlate the relationship between
theoretical structure and application.

TABLE OF CONTENTS

INTRO 01
02
Abstract 03
Table of Content 05
Introduction
Organization Profile

MANAGING SYSTEM

Staff/Personnel 12
16
Information System 20
24
Computer Network

Database Sean Fraser

Customer Support Services 28
IS Procedure 31
Issue & Challenges
Recommendation 34
35

Introduction

What is organization? This E-Book is about information system
usage in organization. Our team member
Organization refers to a collection of choose to study about information system
people, who are involved in pursuing usage in banking sector and we need to
defined objectives. It can be understood as choose 3 from public sector and 3 from
a social system which comprises all formal private sector.
human relationships. The organization
encompasses division of work among Being in the service industry, banks are in
employees and alignment of tasks towards the most need of information. Technologies
the ultimate goal of the company. like cloud computing and other internet
based information storage systems have
What is Information System? allowed banks to deliver state of the art
customer services to its customers while
An integrated set of components for maintain the market competitiveness
collecting, storing, and processing data and required for gaining business.
for providing information, knowledge, and
digital products. Business firms and other
organizations rely on information systems
to carry out and manage their operations,
interact with their customers and suppliers,
and compete in the marketplace.
Information systems are used to run
interorganizational supply chains and
electronic markets.

CHAPTER 1

BANK RAKYAT

Address: Menara Kembar Bank Rakyat,
Jalan Rakyat, Kuala Lumpur, Malaysia

Tel No: 1-300-80-5454

REmail: [email protected]
TOWebsite:

http://www.bankrakyat.com.my/

TABUNG HAJI IC SECAddress: Lembaga Tabung Haji 201,
LJalan Tun Razak, 50400 Kuala Lumpur
BTel No: +603 2054 2000
PUEmail: [email protected]

Website:
https://www.tabunghaji.gov.my/en

BANK SIMPANAN
NASIONAL

Address: Wisma BSN, 117, Jalan
Ampang, 50450 Kuala Lumpur,

Tel No: 1300 88 1900

Email: [email protected]

Website: https://www.mybsn.com.my/

PRIVATE SECTORBANK ISLAM

Address: 32nd Floor, Menara Bank
Islam, Jalan Perak 50450 Kuala Lumpur
Tel No: +603 2088 8000
Email:
[email protected]
Website:
www.bankislam.com.my

MAYBANK

Address: Menara Maybank, 100, Jalan
Tun Perak, 50050 Kuala Lumpur
Tel No: +60 3 2070 8833
Email: [email protected]
Website:
www.maybank2u.com.my

CIMB BANK

Address: Level 19, Menara Bumiputra-
Commerce, 11 Jalan Raja Laut 50350
Kuala Lumpur
Tel No: +603 2619 1188
Email: [email protected]
Website: www.cimbbank.com.my

Banking Public Sector

Bank Rakyat was established on 28
September 1954 under the Cooperative
Ordinance 1948 (known as the
Cooperative Societies Act 1993). Today,
Bank Rakyat is the biggest Islamic
cooperative bank in Malaysia with assets
totaling RM115.06 billion as at the end of
December 2021. The transformation in
2002 of the Bank from a conventional
banking system to a banking system
based on Syariah has enabled the Bank
to record encouraging profits year after
year.

ORGANIZATIONAL CHART

Vision
Malaysia’s No. 1 Progressive
Islamic Cooperative Bank.



Mission
Enhancing economic well-
being of our members,
customers and nation.

DEPARTMENT & UNIT

MANAGEMENT COMMITTEE SYARIAH COMMITTEE

PRODUCT & SERVICES

In ensuring that we fulfil all our customers wants and needs in catering,
safeguarding as well as expanding their wealth, we always strive to
expand our product line to cover every segment that our customer
would need and think of in terms of financial and wealth. We
determined to become a one-stop premier banking platform that offer
Sharia-Compliant products and services that fulfil our customers vision.

TABUNG HAJI 2022

MISSION

TO STRENGTHEN THE ECONOMY OF
THE UMMAH
TO REMAIN ACTIVE IN SEEKING
STRATEGIC INVESTMENTS LOCALLY
AND GLOBALLY TO ENSURE
SUSTAINABLE GROWTH
TO CONSOLIDATE AND ENRICH
DEPOSITORS’ FUNDS
TO CONTINUOUSLY PROVIDE
EXCELLENT SERVICES
TO FACILITATE AND ASSIST PILGRIMS
TOWARDS ACHIEVING A MABRUR HAJJ
TO PROVIDE COMPETITIVE, HALAL AND
TOYYIBAN RETURN

VISION

THE PILLAR OF THE UMMAH’S
ECONOMIC SUCCESS; EXCELLENCE IN
HAJJ MANAGEMENT

Background

Lembaga Tabung Haji (TH) is a statutory body governed by the
Tabung Haji Act 1995 (Act 535). TH’s main activities are Hajj
management, depository services and investment. TH strives to
provide excellent hajj services to Malaysian pilgrims and its
consistent track record has gained world recognition as a role
model for innovative hajj management.
TH has about nine million depositors and 123 branches with over
10,000 touch-points nationwide. TH also operates an office in
Jeddah, Kingdom of Saudi Arabia under the purview of the
Malaysian Consulate.

Organization Chart Volume. 001

Product & Services

Registration:
Pilgrims can register for Hajj at over 100 Th’s branch offices.

Passports, visas:
Hajj passports are issued to Malaysian citizens and permanent residents only.
Hajj visas to be issued by the Royal Saudi Embassy in Kuala Lumpur are
arranged for by Th on behalf of pilgrims.

Medical Examination:
All necessary medical examinations and inoculations against certain diseases
like cholera, meningitis and influenza are arranged by Th at local hospitals and
health centres. If necessary, the intended pilgrims are also given treatment and
even warded before the “certificate of fitness to perform the Hajj” is issued.

Hajj Guidance:
In conjunction with the state religious affairs departments, Hajj guidance
courses are given to the pilgrims at state and district levels. Each group of
pilgrims are briefed for two days. Day one focuses on guidance of ibadat of Hajj
and Umrah and questions and answers while the second day deals with the
issues of Hajj administration and health.

Department & Unit

BSN Logo

Wisma BSN was located at 117, Jln Ampang, Kuala Lumpur, 50450 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

BSN BACKGROUND

Bank Simpanan Nasional (BSN) was established on 1 December 1974 with a clear
mandate to foster the growth of savings among Malaysians and to support national
development. Since its launch by YAB Tun Haji Abdul Razak bin Hussein, the second
Prime Minister of Malaysia, the Bank has stayed true to this inclusive objective and
continues to embrace ‘No Malaysian Left Behind’ as its corporate maxim.
BSN’s central purpose is to financially empower and elevate individuals and
communities throughout Malaysia. Working with partners and stakeholders who share
its vision and values, BSN has expanded financial inclusion across the nation and
provided access to financial resources that have transformed lives. To deliver on its
mandate, BSN has established a tradition of innovation. Since its inception, the Bank
has continuously adapted to the changing times by embracing new technologies and
ways of working to better-serve its clients, ensuring access to financial services even
for those in remote and other underbanked communities.
Customer service: 1-300-88-1900
Website: https://www.mybsn.com.my/

Mission Board of Director Chart

BSN mission is to build lifelong and meaningful
relationships with our customers to ensure they continue
to access a better life by:

Providing the means for savings and investments for
the general public with a comprehensive range of
banking services.
Promoting and mobilising savings, particularly from
small savers.
Inculcating the habit of thrift and savings.
Utilising the Bank’s funds for investment including
financing of economic development of the nation.

Vision

No Malaysian Left Behind
BSN aim to provide every Malaysian the opportunity to
enjoy a better life by enabling a better financial future
through our extensive network and range of services.

Business activity

BSN provide a comprehensive platform of financial
services and infrastructures that are easily accessible for
customers, anchored in sound financial management
that has withstood the test of time.

Product and Services Shariah Committee Chart

Product:
Giro/Giro-i savings account
Fixed Deposit
Skim Galakan Simpanan Pelajar (SGSP)
BSN Sijil Simpanan Premium (BSN SSP)
BSN Smart Junior
BSN Term Deposit Senior Citizen

Services:
DuitNow
Interbank Giro (IBG)
Bill Payment
Suruhanjaya Syarikat Malaysia (SSM) certificate
renewal
Motor Insurance
Financial Process Exchange (FPX)

BANK ISLAM

History Vision

YAB Tun Dr. Mahathir Mohamad, The Bank that Advances Prosperity for All
commerating the official launch of Bank
Islam’s operation in 1 July 1983 / 20 Ramadan Mission
1403H (Friday). The inception of Bank Islam
in 1983 was the culmination of intense To Provide Solutions that Deliver Value
determination, inspired by the Bumiputera
Economic Congress in 1980, followed by a Business Acitivity
seminar on the Concept of Development in
Islam in 1981, and the tireless efforts of Bank Islam is a Islamic banking business and
Tabung Haji, PERKIM (a non-governmental licensed under Islamic Financial Services Act
organisation committed to looking after the 2013. Bank Islam also provide Investment
welfare of Muslims across the country) and and Ar-Rahnu services to their customer.
the National Steering Committee for Islamic
Bank (“National Steering Committee”). Bank Islam Logo

Starting with 30 pioneering staff, Bank General Line: +603 2088 8000
Islam’s first year of operation was conducted Contact Centre: +603 26 900 900
by its temporary headquarter at the first floor Website: https://www.bankislam.biz/
of Kompleks Jemaah Haji at Subang, Email: [email protected]
Selangor. By the end of its first financial year, Address: Bank Islam Malaysia Berhad
Bank Islam has four (4) operating branches Level 32, Menara Bank Islam
at Kuala Lumpur, Kuala Terengganu, Kota No. 22, Jalan Perak
Bharu and Alor Setar, with 272 employees. 50450 Kuala Lumpur

Via the innovative application of Waqf land
development, today, Bank Islam’s
headquarter is the pristine Menara Bank
Islam, located in the midst of the ‘Golden
Triangle’ of Kuala Lumpur. As at end of 2018,
Bank Islam has more than 140 branches
nationwide with a workforce of more than
4,500.

Location Map of Menara Bank Islam

BANK ISLAM

Organizational Chart

Product Services

Vehicle Financing Saving and Investment Zakat
House Financing Online Account Opening
Personal Financing Tunai Ehsan
Ar-Rahnu Nominee for Deposit & Investment
Al-Awfar Accounts (Individual Customer)
Wafiyah Investment
Term Deposit-i
Credit Card
iGain Investment

MAYBANK

BACKGROUND

Malayan Banking Berhad (doing business as Maybank) is a Malaysian universal bank, with
key operating "home markets" of Malaysia, Singapore, and Indonesia. According to the 2020
Brand Finance report, Maybank is Malaysia's most valuable bank brand, the fourth top
brand in amongst the Asean countries, and ranked 70th in the world’s most valuable bank
brands. It is our mission to embed it in everything we do, from the initiatives to uplift
communities close to our hearts to the continuous innovation of financial solutions that are
simple, intuitive, and centered around the human experience, within the region and beyond.
Above all, we understand our responsibility in ensuring that no one gets left behind.

PRODUCT & SERVICES

Over the years, Maybank has built on its expertise in a wide area of financial services and today its
range of services includes commercial banking, investment banking, stockbroking, insurance and
takaful, Islamic banking, offshore banking, asset management, venture capital financing and
internet banking.

2022

Department &

unit

ORGANIZATIONAL CHART

MALAYANBANKING MISSION
We want to humanise financial services by: Providing
the people with convenient access to financing
Having fair terms and pricing Advising customers
based and on their needs Being at the heart of
community

VISION
Maybank's mission is to humanise financial services
across Asia, by providing access to financial services
to the people at fair terms and pricing, and to be
always at the heart of the community.

CIMB BANK

BACKGROUND

CIMB GROUP IS A LEADING FOCUSED ASEAN BANK
AND ONE OF THE REGION’S FOREMOST CORPORATE
ADVISORS. IT IS ALSO A WORLD LEADER IN
ISLAMIC FINANCE.
THE GROUP IS HEADQUARTERED IN KUALA LUMPUR,
MALAYSIA, AND OFFERS CONSUMER BANKING,
COMMERCIAL BANKING, INVESTMENT BANKING,
ISLAMIC BANKING AND ASSET MANAGEMENT
PRODUCTS AND SERVICES. IT IS THE FIFTH LARGEST
BANKING GROUP BY ASSETS IN ASEAN AND, AS AT
THE END OF MARCH 2022, HAD AROUND 33,000
STAFF AND OVER 18 MILLION CUSTOMERS.
CIMB BANK IS THE GROUP’S COMMERCIAL BANK IN
MALAYSIA WITH 234 BRANCHES ACROSS THE
COUNTRY. IT HAS SUBSIDIARIES IN THAILAND,
CAMBODIA AND VIETNAM, AS WELL AS BRANCHES
IN SINGAPORE, THE PHILIPPINES, LONDON, HONG
KONG, SHANGHAI AND LAOS AND REPRESENTATIVE
OFFICES IN YANGON AND MUMBAI.

PRODUCT & SERVICES

INVESTMEN BANKING
WE PROVIDE CURATED ADVICE AND SERVICES RELATED TO CORPORATE
TRANSACTIONS, EQUITY AND DEBT OFFERINGS TO A WIDE RANGE OF CLIENTS
INCLUDING CORPORATES, HIGH NET-WORTH INDIVIDUALS, INSTITUTIONS AND
GOVERNMENTS.

CASH, DEPOSITS, AND SECURITIES SERVICES
MANAGE YOUR CASH FLOW AND LIQUIDITY WITH OUR STRONG PRODUCT
EXPERTISE IN TRANSACTION BANKING AND TREASURY. OUR TEAM OF
SPECIALISTS ARE HERE TO LOOK INTO YOUR DAILY BUSINESS REQUIREMENTS
AND MAKE SURE THAT YOUR NEEDS ARE COVERED FROM ALL ANGLES.

FINANCING SOLUTIONS
WE HAVE A WIDE RANGE OF SOLUTIONS DESIGNED TO SUIT YOUR NEEDS -
WHETHER YOU ARE A LOCAL OR REGIONAL CORPORATE OR INSTITUTIONAL
CLIENT, OR A SOVEREIGN ENTITY. CHOOSE FROM TRADITIONAL TRADE
FINANCING, STRUCTURED FINANCING, CAPITAL EXPENDITURE FINANCING, AND
MORE.

TREASURY & MARKETS
WE PROVIDE A FULL SUITE OF CONVENTIONAL AND ISLAMIC PRODUCTS
ACROSS ALL FINANCIAL MARKETS ASSET CLASSES, INCLUDING FOREIGN
EXCHANGE, INTEREST RATES, CREDIT AND FIXED INCOME, MONEY MARKETS,
EQUITY, COMMODITIES, AND DERIVATIVES

ORGANIZATION CHART
DEPARTMENT & UNIT

MISSION &
VISION

MISSION

"CIMB Bank in Cambodia is
committed to building a strong
and sustainable financial future
for its customers from the very
beginning. And we are able to
leverage on the strength and
regional connections of the CIMB
Group family where 40,000
employees across 10 countries in
ASEAN work towards our common
goal of putting our customers at
the forefront of everything we do."

VISION

"To be the leading ASEAN
company."



What is Odoo? 21
36
Odoo is a suite of business management software tools
including, for example, CRM, e-commerce, billing,
accounting, manufacturing, warehouse, project
management, and inventory management. The Community
version is a libre software, licensed under the GNU
LGPLv3.

FEATURES & FUNCTIONALITY 48

Track Time & Attendance Keep track of the
employee hours worked
and sort by project, client,
or tasks. Easily access
statistics to record and
analyze timesheets as well
as check each employee's
attendance. Integrated
accounting automatically
posts reports based on
time spent in projects
providing real-time data.

Streamlined Expense Managem2e1nt

Managing your employees' 36
daily expenses has never been
easier. Whether it's travel
expenses, office supplies, or any
other employee expenditure,
access all receipts and expense
submissions from your
Expenses dashboard and
create, validate, or refuse them
in just a click. No need to
download a specialized
software to maintain expense
records - everything can be
done directly through the app!

48

Employee Evaluation

Easily set up your evaluation
process and calendar. Design
form-based questionnaires to
collect feedback from everyone
in the company, from
employees to managers, as well
as self-evaluations. Automate
the entire process so that you
can focus on people, not
administration duties.

Recruit Top Talents 21

Keep track of the employee hours worked and sort by project, client, or tasks.
Easily access statistics to record and analyze timesheets as well as check each
employee's attendance. Integrated accounting automatically posts reports based
on time spent in projects providing real-time data.

Odoo Business Solution (OBS)



2022

ASG

Technologies

Our Systems products enable organizations to
orchestrate, and to optimize the performance of,
their IT infrastructure, applications and platforms.
ASG Technologies helps transform your business
by improving efficiency, productivity, and cost
savings with competitive products that span
public and private clouds, mainframe and
distributed environments.

2022

Optimize Development and
Performance

ASG Applications Management products
significantly increase the ROI from your
applications with multiple improvements, including
increased developer productivity throughout the
software life cycle.

Each Application Management module provides
affordable, pragmatic options for ensuring that
your business' application investments continue to
return value. Innovative integration between tools
facilitates greater efficiencies for modernization,
testing and problem resolution.

Monitoring the performance and Analyze and
capacity of each system in your Visualize
hybrid IT environment is essential to Performance of
ensuring your business-critical Value Streams
value streams operate with quality,
velocity and efficiency. ASG-TMON
ONE helps you get the job done
through a suite of multi-platform
performance and capacity
management solutions.

Combine the power of ASG-TMON
and ASG-TMON PA to gain a deeper
understanding of the health of your
IBM Z mainframe, zCloud and other
hybrid cloud and distributed
systems in your enterprise to
accelerate mean time to repair in
end-to-end value streams.

2022

Gain access to a suite of tools to make Schedule
clear sense of daily and future operation and
needs, so that your IT staff can respond Automate
quickly to today’s demand and plan for Workload
future growth. for Better
Ops
You hear it all the time: do more with
less! It has become the mantra of the
past decade, particularly in IT. You are
constantly falling victim to budget cuts
and restraints; meanwhile, business
continues to grow, new applications are
added all the time, technology
continues to change, and you find it
increasingly difficult to keep pace with it
all.

Make Sense of Your Changing Workload
ASG’s Operations Management Solution
provides the tools you need to
overcome the challenges of increased
demand and expectations with fewer
resources.

ASG solutions simplify both the complex
day-to-day and longer-range
operational tasks for operations
decision-makers and IT administrators
in both the mainframe data center and
distributed IT environment.

Effectively scheduling, managing, and
monitoring workloads across the
enterprise is resource-intensive, often
involves multiple scheduling tools, and
provides little coordination and insight
into the real-time activities happening
across the business.



Cisco Webex Meeting Logo

With WebEx, all meetings within a company
can be supported by either Cisco WebEx
Meetings or WebEx Teams apps. The
product also supports deployments of WebEx
Hybrid Services.

Overview What does WebEx have offer?

Webex is an American company which is WebEx has provide:
Cisco that develops and sells web Video Conferencing
conferencing, videoconferencing, Unified Webinars
communications as a service, and contact Training
center as a service applications. It was Remote Support
founded as WebEx in 1995 by Subrah Iyar Collaboration
and Min Zhu. Webex then was taken over by Cloud Calling
Cisco Systems in 2007 and now its
headquarters are in San Jose, California A great things about WebEx is that it can
support mobile by installing the apps through
App store and Google Play Store.

Cisco Webex is a video conferencing and Webex also includes a cloud-based phone
collaboration product suite. This cloud-based system, Webex Calling. Webex Calling
collaboration suite is comprised of software allows users to call anyone from Cisco IP
including Webex Meetings, Webex Teams phones or directly from Webex Teams. Users
and Webex Devices (Alexander, 2020). With can also connect Cisco phone systems to
video meetings, file sharing, and team Webex Teams with the Hybrid Service.
messaging, the suite allows for unified However, PSTN services must be purchased
communications for any business from SMBs from a third-party provider. Webex Teams
to enterprise-wide needs. supports 911 calling with the ability to set a
service address per PSTN telephone number.

WebEx Features

1. High-Quality Video Conferencing 4 . Brainstorming via Whiteboarding
WebEx offers awesome high definition video The whiteboard is a virtual whiteboard, flip
and audio quality. Its customizable layouts pad or canvas. With the whiteboard, you can
enhance visibility of participants regardless make illustrations and annotations for every
of their number. The full-screen layout can connected user. The whiteboard can be
be used to show just the person talking at the edited by the collaborating participants. This
moment. In addition, it supports USB makes sharing of ideas during meetings and
connections from any webcam or camera presentations so much easier for participants.

2. Cross-Platform, Functional and 5. AI Powered Functionality
Geographic Versatility AI capabilities offer advantages that may not
can be used on desktops, Android, IOS or Mac be obtained during in-person meetings. It
devices. In addition, users need not worry performs language translation, closed
about possible leakage of sensitive info. Every captioning and transcription. WebEx
user can enjoy high bandwidth transmissions assistant helps you control meetings via
for video conferencing sessions. As a result, voice commands. Facial recognition helps to
meetings can flow without interruptions caused provide information about participants in a
by network lags. meeting. These include the names and titles
of all participants.
3. File and Desktop Sharing
Users can share files, attachments, photos, 6. Security
videos, GIFs, desktop and desktop screenshots. User’s security feature is turned on by
The host sets the file-sharing permissions and default. Users’ data remain private and
can assign this control to any participant. inaccessible by third party by any means.
Applications such as power point presentations WebEx offers strong password access by
and other tools can be shared. default. Every user on a WebEx room is
assigned a secure meeting ID by default.

WebEx Meeting Interface

All the users including their host can view the list of partiipants. This interface enable users
to turn of their camera or audio by clicking at the botton.



OBLRUAECKLAEI

OOORRRAAACCCLLLEEE BBBLLLUUUEEEKKKAAAIII

According to Infolob (2020), Oracle has a comprehensive set of resources for
carving all aspects of the modern, intelligent business out of a regular, slow-
moving organization. However, particularly for advertising/marketing, enterprises
get the Oracle Bluekai Data Management Platform—best in industry, cloud-based,
big data platform—widely utilized by major industries for customizing their online
and offline, cross-device marketing campaigns via enormous, actionable, and
insightful information pertaining to the targeted audiences.
With Oracle Bluekai Data Management Platform, enterprises integrate and activate
proprietary / big data for implementing campaigns across online advertising
channels. It enables them to run highly customized and context-smart advertising
for engaging and influencing relevant audiences. Moreover, Oracle BlueKai lets
enterprises optimize expenditure across programmatic advertising via the web and
social network

OFERAATCULREES
BLUEKAI

Advertising Data Integration Audience analysis
allows enterprises to assemble data from as lets enterprises ensure that their
many sources they need and make use of campaigns are always built on the most
it. Oracle have capabilities to First-party recent information, by constantly refining
online, cross-device and offline data their target audience. This feature
ingestion, Categorizing and arranging data incorporates accessing actionable insights
into targetable audience segments, pertaining to target audience via the
Expanding audience reach via Oracle Data audience analytics reports, prior to running
Marketplace, Enriching enterprise data impression, enterprises accessing the
with second- and third-party datasets., precampaign analytics to fathom the
Tracking data ingestion via reports also audience structure, reviewing the served
designed for the diagnosis and group of audience with the post-campaign
troubleshooting of problems, etc. analysis for ascertaining accuracy, audience
suppression reports for achieving desired
Efficient audience building buying experience by removing converters
This features identify the right audiences from campaigns
for campaign target, and expand reach to
the most suitable groups of customers. Online campaign activation
Implemented through look-alike modeling This feature is premised on the accuracy
for increasing the prospecting audience and customization capabilities of the data
circle, Leveraging taxonomy permission management platform, involving 200+
tools for second-party data supply, collaborations across ecosystem, pre-
Identifying classifications greatly related to installed in the BlueKai platform, data-
a distinct audience via audience discovery smart activation for empowering
reports, Finding new audiences or increase enterprises design customized experiences
the parameter for target audience in on- across advertising and marketing
going campaign planning for calibrating technology networks. Finally, the delivery
campaign performance reports that assist monitoring campaign
execution for diagnosing and
Oracle ID Graph for targeting across troubleshooting, as and when required,
while further ensuring the user profiles are
devices reached as planned.

This features designed for customized and Oracle Bluekai Logo

consistent cross-device marketing

campaign delivery. It comprises driving

Oracle ID Graph led audience expansion via

third-party data, throughout various

marketing channels and devices,

employing a private ID graph to proliferate

and ID linkage customer targeting for

cross-device use case, reach prospects

across the web and the social network with

the cross-device extension

IONRTAERCFLAE CE
BLUEKAI

Oracle gives marketers access to ID Graph's device IDs in its Audience Builder
Creating audiences.



Microsoft
Dynamics

365

Microsoft Dynamics 365 is a suite of connected modular
ERP & CRM applications and services built on Microsoft
Azure designed to transform your core customer,
employee, and business activities. It combines CRM and
ERP capabilities and integrates your data, business
logic, and processes. And it is natively integrated with
productivity apps in Microsoft 365 such as Excel, Word,
Outlook, and others.
Some might be surprised that Microsoft offers CRM
applications, however, in fact, Microsoft is one of the
leaders in CRM technology in terms of functionalities
and capabilities.

With that, Microsoft Dynamics 365
offers several CRM applications:

Dynamics 365 Sales:
Dynamics 365 Field Service:
Dynamics 365 Customer Service:

Dynamics 365 Marketing:

Dynamics 365

Customer Service

Dynamics 365 Customer Service empowers your support staff to provide
enhanced assistance to your customers. It provides you with everything
needed to manage the complete end-to-end lifecycle of support requests

being reported by customers. From the initial case creation and
management to developing knowledge management solutions, Dynamics
365 Customer Service helps organizations ensure that customer issues are

being handled quickly and effectively.

Personalize service

Consistently exceed customer expectations by leveraging AI-
enabled insights to proactively resolve issues before customers
are aware. Leverage AI-enabled self-service tools like chat and
bots to personalize the customer experience and generate
cross-sell and upsell opportunities.

Empower People

Increase agent productivity by automating routine inquiries.
Leverage AI to dynamically guide agents to the right action and

improve cross-company collaboration to expedite case
resolution. Motivate and energize agents through gamification.

Unify Technology

Simplify orchestrated experiences through a 360-degree view
of the customer journey. Enable AI-driven data processes with
insights built on a unified data estate. Drive innovation and
enable an agile support model to optimize staffing and allocate
resources appropriately.

Pictures of
DMyicnraomsoicft365



INFORMATION Objective
TECHNOLOGY
POLICY AND Provide infrastructure to meet
PROCEDURES dealing requirements at all
MANUAL levels
Provide required systems to
The Information Technology (IT) improve efficiency in routine
resources and services of the jobs.
organization are provided to the Improve interaction and
employees for enhancement of their collaboration among employees
productivity in their routine office through the use of electronic
work and to facilitate their interaction, communication tools
coordination, communication and Improve internal/external
collaboration communication and access to
information via internet and
This policy also produces guidelines email services.
and minimum requirements governing Provide required services like
the acceptable use of IT equipment and assistance, helpdesk support
resources it may be modified at any and Basic IT skills training. This
time. It is the responsibilities of every includes personal assistance or
computer user of organization to support via email or
follow these guidelines, in letter and intercom/telephone.
spirit to ensure optimum efficiency Provide assessment on IT
without compromising security of equipment requirements and
official information. The policy will be advice on procurement. Provide
reviewed from time to time in the light skilled IT personnel and assess
of actual experiences/comments of the training needs of the staff
end-user

PURPOSE

Information technologies (IT) are vital to any organization’s operation.
They are tools that improve the quality and efficiency of our daily routine
work. They are the repositories for critical and sometimes highly
proprietary corporate information

IT IS THE PURPOSE OF THIS
POLICY TO:

Ensure that the IT resources are appropriately protected
from destruction, alteration or unauthorized access.
Ensure that these protections are accomplished in a
manner consistent with the business and workflow
requirements of the organization





ISSUE AND
CHALLENGES
IN
INFORMATION
SYSTEM

CYBERSECURITY THREATS

Internal threats: The majority of
information loss comes from insider
threats. Poor security awareness,
irresponsible browsing and other
issues can leave the doorway open
for hackers, and that only covers
unintentional internal threats.
Disgruntled employees may even
contribute to breaches.

Ransomware: Cyber-ransom is one of
the fastest-growing security concerns
across every industry, affecting
corporations, government agencies
and private entities alike. The
potential harm of these attacks can
be devastating, putting essential
operational data behind a paywall
until the hacker gets their ransom.

Antiquated systems: Outdated
systems are as much a cybersecurity
danger as a hacker. Even a few
months of not updating your
cybersecurity system can leave you
vulnerable to the newest hacking
methods. Old hardware is dangerous
too, as old computers may not be
optimized to work with the latest
technology, leaving it vulnerable.

IT INFRASTRUCTURE AND EXPERTISE

Poor IT infrastructure: Many financial
organizations rely on outdated IT
infrastructures with legacy
components and hardware often
carried over from mergers and
acquisitions and bargain bins. It’s
much more difficult to run effective
programs with these resources, let
alone maintain security, and such
outdated infrastructures often have
significant vulnerabilities.

Limited IT budgets: When the board
of directors is looking for ways to
make cuts, IT is usually the first on
the chopping block. As a result,
technology officers must either fight
for their piece of the pie or figure
out how to work within their
limitations. In the former case, the
officers often have to explain the
importance of computers in finance
to technologically illiterate board
members.



RECOMMENDATION OF IS ORGANIZATION

The Workshop of The Top Managers
The goal of the workshop is to achieve
management support for the initial set
of EIS measurements, which will be
confirmed within a framework derived
from the interview. The managers
require a workshop to explain the
advantages of the EIS and show how it
improves opportunities to provide timely,
accurate, and relevant information.

Schedule periodic maintenance

downtime

Your Information Technologies

employee or company should manage

updates, scan for viruses and examine

error logs during this scheduled

downtime to prevent data loss or system

outages.

Contact Internet Service Provider
The Organization should look into
expanding your bandwidth. Increasing
bandwidth frequently minimises
application hangups driven by slow
updating and makes multitasking much
smoother. If your primary carrier
continues to drop repeatedly, think
about switching to a secondary ISP.