Case Study - My Angel

CASE STUDY

Customer: My Angel
Website: https://myangel.co.nz/
Industry: Jewellery
Product: - Bambora Payment API
- Magento 1 Plugin
ABOUT myangel.co.nz
// Bambora’s
simple Magento Founded and run by Denise Coy, My Angel was
integration launched in 2011. The business has grown to be New
optimises Zealand’s largest supplier and stockist of cremation
eCommerce sales and keepsake pendants.
and the customer
experience // Denise takes pride in offering her customers a
personal, sensitive and friendly service.

THE CHALLENGE

A clunky payments system was causing My Angel to
experience website drop-off.

Many customers encountered difficulties and were
even unable to complete the payments process.
Subsequently, they were navigated away from the
site, decreasing website traffic and conversions.

With abandoned shopping cart numbers stacking
up, My Angel needed a secure payments solution
that solved their eCommerce drop-off and provided
a better customer experience.

THE SOLUTION

Secure payments processing
Out with the old and in with the new! Via Bambora’s
payment API, we process My Angel’s transactions by
verifying and transferring consumer card details and
transaction amounts.

Our best-in-class, easy to integrate payment API
comes with a host of features that have benefitted
the My Angel site.

• Easy onboarding
• PCI compliance
• Fast payment processing

Magento Integration
Bambora’s simple Magento 1 integration has ensured
that My Angel’s conversions and customer service is
back on track.

1

CASE STUDY

Customer: My Angel
Website: https://myangel.co.nz/
Industry: Jewellery
Product: - Bambora Payment API
- Magento 1 Plugin

Our integration improved and enhanced the site’s // I couldn’t ask
eCommerce functionality by: for a better service
from Bambora.
• Decreasing cart abandonment: any previous They’ve taken care of
difficulties during the Checkout process were everything; from our
eliminated through continuous cart flow PCI compliance to
the smooth Magento
• Enhancing the My Angel customer experience: integration that has
Magento promotes a user-friendly Checkout resulted in business
process and paves a fast way for customers to coming steadily
add to their basket through to placing an order through the website.
Transaction rates
• Offering customers multiple ways to pay: Amex, are much better,
Visa, MasterCard, Maestro, JCB and Diners Club the pricing was
competitive, the
• Increasing Checkout speed with support we receive
OneStepCheckout is fantastic and my
advice to other small
• Eliminating bugs through Magento’s Debug businesses thinking of
mode making the switch to
a new provider is: just
• Displaying relevant errors in the event of give it a go! //
invalid or rejected credit card details based on
response code Denise Coy, Founder of myangel.co.nz

• Ensuring the website is compatible with the 2
latest web browsers (e.g. Chrome 54+, Firefox
50+ and Safari 10+) as well mobile and tablet
friendly (Apple, Android and Windows)

My Angel found integrating their eCommerce site
with Magento through Bambora to be simple, with
minimum conflicts during deployment. Visitors to the
site as well as customers were not interrupted.

Previously, before Bambora’s payment gateway
processed payment, Denise and her team spent
a significant amount of time helping customers
through the payment process – time that should’ve
been spent on running the business!

And now, business is booming, with the website
facilitating orders and processing transactions
seamlessly, enabling Denise to prioritise customer
experience over anything else.