A PROPOSAL ON THE EKSA ADMINISTRATION OF A PUBLIC FACILITY

FACULTY OF ADMINISTRATIVE SCIENCE AND POLICY STUDIES
DIPLOMA IN PUBLIC ADMINISTRATION
AM110

PRINCIPLES OF PUBLIC SECTOR QUALITY MANAGEMENT
PAD 253

GROUP PROJECT
TITLE: A PROPOSAL ON THE EKSA ADMINISTRATION OF A PUBLIC FACILITY
LECTURER’S NAME: DR. NOR RAIHANA ASMAR BINTI MOHD NOOR
PREPARED BY: AM1104D

NAME MATRIC
1) ALYAA’ SYAZANA BINTI SUHAIBI 20192443688

2) FARAH DINA BINTI MOHD ASHRAF 2019270556

3) NURUL AINA SYAZWANIE BINTI AHMAD KHAIRUNIZAM 2019493984

4) ROHMANI BINTI BADRUHISHAM 2019233552

5) WAN NUR ASYIQIN BINTI WAN MUHAMOOD 2019211966

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A Proposal on the EKSA Administration of a Public Facility
MASJID PUTRA, PUTRAJAYA

Masjid Putra, Putrajaya,
Jabatan Kemajuan Islam Malaysia (JAKIM),
Pusat Pentadbiran Kerajaan Persekutuan,
62502 Putrajaya,
Wilayah Persekutuan Putrajaya

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ACKNOWLEDGEMENT

Assalamualaikum w.b.t. Praise be to Allah S.W.T because with his blessing finally our
group is successfully finished this assignment. First and foremost, we are so proud that each of
us are giving fully cooperation and commitment to complete this task. We have work together
in a couple of weeks to make sure our assignment will be the best among the best.

Our respect and thank to our lecturer, Dr. Raihana Asmar Binti Mohd Noor for giving us
a chance to complete this assignment work and provide us all the support and advice which
lead us to complete this assignment on time. As we know, this assignment sees on the EKSA
administration of a public sector.

Through this assignment our group must provide the information based on mosque in
Malaysia. Our group choose Putra Mosque as the subject. From this assignment we can see
how this project can increase student’s understanding on the concept and understanding of
EKSA.

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ABSTRACT

In this report, we have gone through an observation about the mosque that we choose
which is Putra Mosque, Putrajaya. In this proposal we also include the public facility based on
EKSA administration. EKSA has additionally been rehearsed in the public authority and private
areas to establish a favourable climate at work and keep up its corporate picture. This training
establishes an efficient and useful workplace other than having the option to reduce failure as
far as existence. It also contributes to all public facility for them to practice the 5S regarding the
need to highlight a quality and conducive workplace in the public sector in Malaysia. Other than
that, we also include the overview of the mosque which are the background, management
structure and their services and activities. Moreover, in this report we also create a proposition
for EKSA administration through committee structure, identification zones and documentation
of issues and recommendations of ratifications for the chosen mosque.

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Table of Contents
ACKNOWLEDGEMENT.....................................................................................................3
ABSTRACT .........................................................................................................................4
PART 1: INTRODUCTION TO EKSA...............................................................................6

1.1 Definition of EKSA................................................................................................6
1.2 Objectives of EKSA..............................................................................................6

1.2.1 Enhance Corporate Image ................................................................. 7
1.2.2 Stimulate Creativity and Innovation Activities ...................................... 7
1.2.3 Stimulate activities towards creating green environments through the
green practice ................................................................................................. 7
1.2.4 Creating A Conducive Working Environment....................................... 7
1.2.5 Agency Diversity................................................................................ 7
PART 2: OVERVIEW OF THE MOSQUE.........................................................................8
2.1 Background of the Mosque .................................................................................8
2.2 Management Structure ........................................................................................9
2.3 Services & Activities...........................................................................................10
2.3.1 Services .......................................................................................... 10
2.3.2 Activities.......................................................................................... 11
PART 3: PROPOSITION FOR EKSA ADMINISTRATION...........................................12
3.1 Committee Structure..........................................................................................12
3.2 Identification of zone..........................................................................................14
3.3 Documentation of issues and recommendations of rectifications..................20
3.3.1 Facilities for disabled people ............................................................ 20
3.3.2 Unorganized slippers in the mosque ................................................. 20
3.3.3 Female congregation barriers facilities (Penghadang Jemaah) .......... 21
3.3.4 Mosque direction sign ...................................................................... 21
PART 4: CONCLUSION AND LEARNING REFLECTIONS ........................................22
4.1 Conclusion ..........................................................................................................22
4.2 Learning reflections............................................................................................23
REFERENCES ..................................................................................................................25

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PART 1: INTRODUCTION TO EKSA

Malaysia is a developing economy with aspirations to evolve into a developed country.
Malaysia's government has various strategies and initiatives in place to promote and accelerate
the country's growth. It is to ensure that the goal of being a fully developed country is achieved.
As a result, Malaysia's public sector institutions play a critical role in defining the country's
growth's durability and quality. It is in charge of determining the economic orientation of
Malaysia in collaboration with the business sector. Malaysia also conducts various programmes
and efforts to get the best results possible through its national development role. However,
neither the public nor the private sectors are familiar with the terms of EKSA anymore. So, in
this topic, we will go through the terminology EKSA, known as Ekosistem Kondusif Sektor
Awam, in greater depth.

1.1 Definition of EKSA
Ekosistem Kondusif Sektor Awam, or Public Sector Conductive Ecosystem, is the

acronym for EKSA. The Malaysian Administrative Modernisation and Management Planning
Unit (MAMPU) has rebranded as a Public Sector Conductive Ecosystem to improve the 5S
Public Sector Practice implementation (EKSA). It was launched in January 2014 to cultivate a
corporate culture that is superior to company excellence. This rebranding process coincides
with changes and current standards to improve the organisation's performance and
competitiveness while promoting a creative and inventive culture inside government
departments or agencies. Since the 1980s, the Malaysian Productivity Corporation (MPS) has
maintained the Quality Environment System. The 5S certification was valid for two years, whilst
the 5S MPC certification was good for one year. MAMPU adopted the 5S Practice through
Training of Trainers (ToT) Program at the Public Training Institute in 2011 to further realise and
improve the Public Sector 5S Practice. Since then, MAMPU audits have helped many
government entities and departments achieve 5S certification. This accreditation had been
granted to 173 government institutions and departments as of 2013. Following that, in early
2014, ToT EKSA implemented and invited nearly 80 participants from various public sector
agencies and general training institutions (ILA) to clarify the EKSA's implementation in
strengthening a high-performing and innovative organisational culture, as well as provide
exposure and comprehensive understanding. In the EKSA auditing and certification
programme, the new EKSA criteria offer practical instruction on EKSA auditing techniques and
generate trained and calibrated auditors. The EKSA will be swiftly extended thanks to MAMPU's
thorough planning to develop qualified, calibrated auditors, and the 2014 EKSA Circular will be
released later that year.(Panduan Pelaksanaan EKSA Ekosistem Kondusif Sektor Awam)

1.2 Objectives of EKSA
MAMPU has made an effort to strengthen the Public Sector Conducive Ecosystem's

implementation of the now-renamed 5S Practice (EKSA). It is consistent with efforts to build the
culture of high-performing organisations among public sector agencies by providing an
environment, work culture, and values that all public sector agencies share.

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1.2.1 Enhance Corporate Image
The identification or view of consumers interested in one's environment, behaviours,

and accomplishments is a corporate image. To create a healthy business culture, citizens must
share the same values, ethics, and work standards. EKSA also prioritises environmental safety
in each public sector department and agency, in addition to these qualities.
1.2.2 Stimulate Creativity and Innovation Activities

EKSA encourages department or agency personnel to cultivate elements of creativity
and innovation while completing tasks and fulfilling their obligations to boost workplace
efficiency. The formation of an organisational culture of creativity, based dynamics, and
innovation is required in the public sector because cycles often change with time. Citizens or
agencies are urged to think outside the box to create a work environment that is both pleasant
and safe.
1.2.3 Stimulate activities towards creating green environments through the green practice

Green practises at the office are also highlighted, focusing on implementing a cycle-
like programme and increasing energy efficiency to save resources. Practice Activities Green
is supposed to be implemented by the whole department and agency employees to maximise
resource usage.
1.2.4 Creating A Conducive Working Environment

The right atmosphere is critical for reinforcing high-performing organisational cultures
and encouraging innovation across departments and government agencies. EKSA enables
public sector departments and organisations to focus on service system delivery, customer
friendliness and providing comfort while interacting. Customers with impairments (OKU) should
have access to adequate facilities.
1.2.5 Agency Diversity

EKSA introduces the new model evaluations and audits, which incorporate generic and
unique criteria and consider the diversity of government departments and agencies in terms of
the services provided. One-size-fits-all approaches are less effective in meeting the demands
of departmental variety and government organisations in recent years.

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PART 2: OVERVIEW OF THE MOSQUE

2.1 Background of the Mosque

The Putra Mosque or also known as Putrajaya Mosque was built on 15 March 1996, as
the commencement of the development of the first phase of the federal government’s
administrative center in Putrajaya and it is used officially on 30 August 2000. Putra Mosque
is the inspiration of the fourth Prime Minister at that time which is Tun Dr. Mahathir
Mohamad. The mosque is named as Putra Mosque in conjunction to the first Prime Minister
of Malaysia which is the late Tunku Abdul Rahman Putra Al-Haj to commemorate his
services. This mosque surrounded by parks and beautiful lakes in the middle of the federal
government’s administrative center which makes it the pinnacle of glory of an independent
nation and sovereign nation that elevates Islam as the trigger for the success of ummah.
From the direction of the Putra Bridge, Putra Mosque can be seen as it was floating on the
surface of the lake because of its unique position near the Putrajaya lake and next to the
Prime Minister’s Department complex that marks Islam as the core of Malaysia’s leadership
beliefs and practices.

The concept of the design of this Putra Mosque is based on the Persian architecture of
the Safavid Empire combine with the modern and contemporary features using a scientific
and technological approach. These mosque consists of four levels including a roof that has
their own respective functions. The dome of the Putra Mosque is pink in color and the design
is based on arabesque which is known as a plant concept carving as found on the domes
of mosques in Egypt. The carvings and the interiors of the Putra Mosque’s dome and
mosque are entirely inspired by the local sculpture. The material of cengal woods for the
doors, grilles and frames used on the mosque has managed to turn Malay sculptures based
on the teachings of Islam which is shown the spirits of togetherness and harmonies within

each others (Jabatan Kemajuan Islam Malaysia, 2021).

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2.2 Management Structure

IMAM

Haji Ikmal Zaidi
Bin Hashim

MANAGEMENT WORSHIP & PENGIMARAHAN
SECTION SECRETARIAT UNITS SECTION

ASSISTANT SENIOR SOCIAL
DIRECTOR ASSISTANT SERVICES UNIT
DIRECTOR
Hazwani Binti EDUCATION SENIOR
Muhamed Hanafi Ahmad Termizi UNIT ASSISTANT
Bin Zainudin DIRECTOR
PUBLIC ADMINISTRAT SENIOR
RELATION UNIT IVE AND SENIOR ASSISTANT Abdul Karim Bin
FINANCIAL ASSISTANT DIRECTOR Zakaria
SENIOR UNIT OFFICER OF
ASSISTANT Shamsul ASSISTANT
INFORMATION ASSISTANT ISLAMIC Bahari Bin IN ISLAMIC
ADMINISTRAT AFFAIRS Dahalan
OFFICER IVE OFFICER AFFAIRS
Ahmad Najib Bin Muktasyaf ASSISTANT
Mohd Ashraf Bin Ibrahim IN ISLAMIC Suzanariah
Aris Bin Ilias Binti
ASSISTANT IN AFFAIRS
ASSISTANT ADMINISTRATI FINANCIAL ISLAMIC Samsudin
LIBRARIAN VE ASSISTANT ADMINISTRAT AFFAIRS Mohd
Siti Nur Hayani (CLERICAL/OPE Hamdi Bin ASSISTANT
Binti Abdullah IVE Hamid Bin Abdul Kadir IN ISLAMIC
RATION) ASSISTANT Mohamad
CONTRACT ASSISTANT AFFAIRS
ADMINISTRA Rosmahwati Leeza Binti ASSISTANT IN ISLAMIC
Binti Aris Kassim IN ISLAMIC Muhamad
TION AFFAIRS Rashdan Bin
ASSISTANT ADMINISTRATIVE AFFAIRS
Nurdiana ASSISTANT Hasyir Bin Sayed
Binti Mohd Muhamad Rosly Mohamed
(CLERICAL/OPERATI Kamil Bin
Amin ON) Awang @
Ibrahim
Rohanum Binti
Yusof

ADMINISTRATIVE
ASSISTANT

(CLERICAL/OPERATI
ON)

Jariah Binti Songtong

OPERATION
ASSISTANT

Radzuan Bin Zainal

OPERATION
ASSISTANT

Azharizaidi Bin Zainol

VEHICLE ASSISTANT
Wazir Bin Zainal

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2.3 Services & Activities
2.3.1 Services

Bait Al-Mahabbah counter at Putra Mosque

Putra Mosque has opened a services known as Bait Al Mahabbah (Rumah
Kasih) counter for the operation of delivering daily necessities such as food, drink and
rice to the asnaf which is people in need or living in poverty that live in Putrajaya. This
kind of services are made in order to reduce the burden of the target group as well as
bring the community closer to the mosque as the spiritual center and community
development. All of the people who are in need are allow to attend to the Putra Mosque
to receive the assistance given because obviously Putra Mosque want to help the
helpless people so that they can have enough food and enough necessities in their
daily lives just like other people. Putra Mosque warmly welcomes any cooperation from
any parties to make this services held a success by participating in contributing to the
needs of Baitul Mahabbah. Bait Al-Mahabbah counter at Putra Mosque will be open on
every Tuesday and Thursday from 2:30 p.m. until 4:30 p.m. on Level G at the Putra
Mosque (Jabatan Kemajuan Islam Malaysia, 2021).

Zakat Fitrah payment counter through ‘Drive-Thru’ at Putra Mosque

Putra Mosque has done a service which is a zakat fitrah payment counter that allowed
people to make a zakat fitrah payment through Drive-Thru (Jabatan Kemajuan Islam
Malaysia, 2021). This kind of ways of services or process that is made by the Putra Mosque
makes it very convenient and easier for those who want to pay zakat quickly without having
to go to the counter as usual. People do not have to go to make a zakat payment at the
counter at the mosque as usual because the people need to protect themselves due to the
coronavirus that hit the country seriously. Infection of the virus can happen anytime with
contacting with any people even they already wear their masks on or already sanitized their

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hand. So with this drive thru service, people be careful and make the zakat payment without
need to worry about their safety. These zakat payment through drive thru not only make it
easier but also can make it faster. The convenience through this way is very effective and
not only can be made at Putra Mosque but also at any mosque around the world that make
a zakat fitrah payment services. Besides, zakat fitrah held on the month of Ramadhan so
making it drive thru can make easier to all Muslim people that is fasting and obviously they
are tired to go here and there. People also are very satisfied with this kind of payment
services made to them.
2.3.2 Activities

Distributing breaking-fast food through ‘Drive-Thru’ in Putra Mosque

The Putra Mosque staffs has distributed breaking fast food to the public in front
of the main entrance of the Putra Mosque in Putrajaya on 13 April 2021 (Malaysia
Gazette, 2021). Fasting is an important month for all the Muslim around the world.
These distribution of foods for breaking fast to the public who came to Putra Mosque or
just happened to be in that area can be said as a charity from the Putra Mosque staffs
representing the Putra Mosque. People are very delighted especially for those who in
need or for those who are busy working during the day and do not have time to cook or
buys some foods for breaking fast. It is important to help each other and do it as a
sadaqah as a Muslim because people need to take care of each other especially who
are living in poverty. Distributing breaking fast food are a one of a good deed as always
done also by other people even though they are not working with any mosque. It is
important to make sure that nobody live in hunger not only Muslim but also non-Muslim
communities. These can be said as a part of humanities deed as people cannot let
other people starving and obviously a person need to eat.

Majlis Khatam Al-Quran in Putrajaya Mosque

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There are 2000 have participated from and within the country took part in the
46th Khatam Al-Quran Ceremony held at the Putra Mosque on 17 February 2019.
Among the foreign participants who participated in the event organized by the Halaqah
Al-Quran Selangor Association in collaboration with the Al-Quran Tahsin Tilawah
Bestari Study Center and Putra Mosque that year were from Thailand, Indonesia and
Singapore. The mass recitation of the Quran began at 11 a.m. and ended an hour later.
The ceremony was officiated by the Chief Imam of Masjid Putra, Datuk Abd Manaf Mat.
Next, the ceremony continued with a shaving and tahnik event involving nine babies by
the Mufti of the Federal Territory, Datuk Seri Dr Zulkifli Mohamad. In the same
ceremony, a special award was presented to seven recipients of 30 juzuk hafizah
certificates (Sinar Harian, 2019). All the Muslim around the world, no matter who they
are, are required to khatam Al-Quran which means that they need to finish reading Al-
Quran. Al-Quran is the religious text of Islam and there are various knowledge and
secrets that contained in it by God which is Allah. There are also ceremony of shaving
and tahnik event which is done involving the babies. Tahnik ceremony are one of the
Islamic ceremonies that need to be done to all the Muslim babies around the world.

PART 3: PROPOSITION FOR EKSA ADMINISTRATION

3.1 Committee Structure

DIRECTOR

ASSISTANT IMAM
DIRECTOR

ASSISTANT IMAM

CLEANLINESS UNIT ADMINISTRATIVE AND SOCIAL SERVICE
FINANCIAL UNITS UNIT

CHIEF ASSISTANT COMMITTEE ACCOUNTING OFFICER ADMINISTRATIVE SECRETARY HUMAN RESOURCE
COORDINATOR COORDINATOR MEMBERS OFFICER MANAGER

ASSISTANT OF ASSISTANT PROGRAM
ACCOUNTING OFFICER ADMINISTRATIVE COORDINATOR

OFFICER

PROTOCOL UNIT

Based on the organizational chart above, I have restructured the Masjid Putra’s
organizational chart based on Conducive Ecosystem of Public Sector (EKSA). In this topic, we
will present 5S idea that we should apply in this authoritative outline. This 5S idea was familiar
with organizations in Japan in the early of the 1980s. This strategy is an instrument that can
establish a nature of workplace and drive continuous progress in every department of the
organization.

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Firstly, based on 5S idea we can take shitsuke which is always lead. As we can see on
the diagram, the director is following by assistant director. Director is accountable to coach their
employees the way to do their works supported their qualification. Aside from that, the top of
the department should give excellent example of labor culture that they will understand, obey,
and practice the rules within the workplace. Through this guidance, the workers may be more
discipline and still be a habit and culture also apply it within the organization. Invalid source
specified.

Next, seiso which is sweep. Sweep derives its meaning to have a clean environment in
workplace. Every department in organization should has cleanliness unit. This unit is especially
important in organization because it is required to clean the workplace to create the staff to feel
more leisurely and happier when working. From here, the workers can apply this idea in their
lifestyle as they cannot rely on cleanliness unit to stay the environment of workplace clean all
the time. the aim of this idea to the workplace to be conducive and keep the equipment clean
from dust or dirt to use for work purpose.

Furthermore, we also specialize in seiton which is organize and store in an exceedingly
neat. As supported in the diagram, we will take administrative and financial units which is
following with assistants by both departments. we will see the instance from audit department
which is that they are responsible in sorting all the bills and transaction within the company.
Moreover, the accounting officer in organization basically need the evidence as they use it for
tracking and predicting the income, sales, and profit and loss within the company. From here,
we will see this idea mainly important as they apply the organize concept and kind all the
evidence to form sure it does not mix with other files or documents.

Moreover, the concept of seiri also contribute in flatten the administration in
organization. The meaning behind the seiri’s concept is sort. Opting out and dispose of waste
items that do not need in the workplace. This idea is required as there are a lot of stuff at the
working environment. Detachment cycle can be applied in this idea to decide the necessary
things whether it is available or future requirements and ought to be put away. We can take
secretary position as an illustration as they keep up the smooth running of an office through an
assortment of authoritative and administrative obligations. They likewise putting together as
delivering plans and requiring minutes each organized meeting.

Lastly, the concept of seiketsu can be applied in every organization as they include
periodic safety. Finding outdates, poisonous or other dangerous materials and removing them
from the work area. It is particularly important as to keep the organization from any danger as
user is required to be followed by employees which is the Standard Operation Procedure (SOP).
Based on organizational chart above, the protocol unit is responsible as they produce the
standard of rules as it can maintain the high-quality outputs in working environment. Through
this concept, the organization can make employees more satisfied in their workplace and create
a safer work environment. Invalid source specified.

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3.2 Identification of zone

The area of this mosque is 1.37 hectares. The mosque area starts at the Main Gate
until it enters the mosque area. The height of this mosque is equal to a 21-story building. And
the putra mosque consists of four levels including a roof that has their own functions.

The mosque area is divided into ground floor two which is surrounded by walls and
fortifications by displaying a strong defensive image with the intention of fortitude. this level is
the main area that is commonly used by visitors for the road around the lake.

Besides that, Ground Floor One this part has various benefits including an auditorium,
dining hall and lobby. Here, also houses the main office of the Putra Mosque, two lecture rooms,
a mortuary management room, ablution place and bathroom as well as a staff house.

Next, Lower floor or level G at this level carries the concept of openness. Has an
umbrella -shaped pole on this level as to provide protection to the public from rain and heat as
well as natural air circulation. The concept also aims to connect between the inner saf and the
outer saf in case the congregation is too many at one time. Besides that, this have an open
courtyard stretches wide between the main prayer hall and the main entrance of the mosque
and is decorated with pools of water and trees.

Furthermore, level one at this part has eight small domes that form the four corners of
the main prayer hall. The women's prayer hall is on the first floor which can accommodate
2,000 worshipers. These four levels are connected by a series of stairs starting from the main

ablution place as well as two elevators on the left and right of the main prayer hall door.

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And the last part is the dome of the Putra Mosque is pink and its design is based on
arabesque, which is a plant-concept carving as found on the domes of mosques in Egypt. The
carvings and interiors of the dome and mosque are entirely inspired by local art sculptors.
Besides that, at the Putra Mosque not only the dome that have attention but, the material of
“kayu cengal’ becomes a choice for doors, grilles and frames in the mosque has been changing
the statues Malay, Islamic highlighting the spirit of brotherhood and harmony with others.

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After 22 years the dome mosque of Putra Mosque is undergoing underwent repairs for
the first time and involved all of its dome structures, which suffered some damage due to
weather conditions. Besides that, several other facilities will also be improved, including its
event hall, auditorium and dignitaries' rooms. And all the construction was expected will done
in June next year(New Strait Times,2021).

MAIN PRAYER HALL

Lower G-used for male pilgrims

LEVEL 1- used for female pilgrims
The Main Prayer Hall is divided into two parts, namely level G and Level 1. that is, level
g consists of male pilgrims which can accommodate up to 8000 male pilgrims and level 1 for

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female pilgrims which can accommodate approximately 2000 pilgrims. Besides being used for
the five -hour prayer congregation, it usually often used for other activities such as Yassin
recitation ceremony, sunat hajat prayer, tahlil, doa Selamat, religious remembrance, wedding
ceremony and so on.

AUDITORIUM

Ground floor 1
The Putra Mosque is also complete with an auditorium that can accommodate until 380
people and usually be used for programs or activities organized by Putra Mosque or outsider
and it can also be used as a place for briefings. It is also open for rent at a price of RM170 per
hour or RM1,200 per day for 8 hours with air conditioning facilities and P.A. equipment. System.

DINING HALL

In Putra Mosque, Dining Hall also complete Putra Mosque with a that can accommodate until
230 people and used for banquet activities or from the mosque or outside parties.

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LOBBY

Putra mosque is also equipped with a Lobby that can accommodate 400 people and is often
used for registration for programs held at Putra Mosque, especially the program using the
Auditorium.

LECTURER ROOMS

Putra Mosque is also equipped with two lecture rooms that can accommodate 70 to 80
people with an electronic system for each room. It is used for Putra Mosque study programs for
the year either during the day or night every day including weekends. In addition, usually used
for formal or informal discussion activities, especially if it involves the use of LCD because these
room is equipped with LCD facilities. It is also open for rent at RM35 per hour or RM240 per
day (8 hours) with air conditioning facilities and table chairs.

MORTUARY MANAGEMENT ROOM

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The Putra Mosque mortuary Management Room is open 24 hours a day and is ready
to operate in the event of death. It is equipped with funeral management equipment a
comfortable place to bathe the remains and funeral equipment and is charged RM 200.00/set.
Also provided is a waiting area for the convenience of the family members of the deceased
while waiting for the funeral process to be completed. In addition, it also offers funeral prayers
and recitation of Talqin at the grave and a Funeral Van is also available for the convenience of
transporting the remains.

ABLUTION PLACE AND BATHROOM

Ground floor one
The space on this floor houses an ablution area and a bathroom for male and female
worshipers.

LIBRARY

Besides that, at the Putra Mosque Library has a lot of copies of books that suitable for
every age used from pre-school children, primary and secondary school students, whether
university college students, government officials and staff of Putra Mosque. For now, offers
reading and reference services to the public just for a while and the loan is only open to the staff
of Putra Mosque only.

In addition, Putra mosque is the first mosque operated under the Malaysian Islamic
Development Department (JAKIM) and has received a certificate of recognition for the
Conducive Public Sector Ecosystem (EKSA) from the Malaysian Administrative Modernization

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and Management Planning Unit (MAMPU) in December 2014 and successfully obtained 5S
certification from MAMPU on 30 December 2012.
3.3 Documentation of issues and recommendations of rectifications
3.3.1 Facilities for disabled people

Issue : The mosque have lack of facilities for disabled people in every zones. For the main part
of the mosque, lack of ramp for disabled people who uses wheelchair to enter the mosque
making it harder for some people to enter the mosque. Moreover, for the prayer hall, there are
less chair for people who cannot stand to perform their prayer properly. Thus, they need to bring
their own chair for use. For zones such as bathroom, library, auditorium, and more, it will be
difficult for some disabled people to go due to lack of facilities for them.
Solution : The mosque management should add more ramp use in the mosque especially for
the used of disabled people to move freely around the mosque. They can also add more
facilities such as providing wheelchair, chair for disabled people prayers, bathroom specified
for them and more. By doing this, their movement will be more organize during entering the
mosque and leaving the mosque.
3.3.2 Unorganized slippers in the mosque
Issue : Although the mosque already provide shoe rack for organizing visitors shoes and
slippers, visitors still went to the mosque and do not organize their slippers or shoes properly
on the shoe rack. Thus, there are a lot of unorganized slippers and shoes outside of the mosque
which can affect the name and cleanliness of the Putrajaya mosque.
Solution : The mosque management should appoint someone to observe outside of the mosque
and advise visitors to organize their shoes and slippers appropriately. By doing this, people will
be more aware of the situation and be more discipline to arrange their slippers and shoes
properly.

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3.3.3 Female congregation barriers facilities (Penghadang Jemaah)

Issue : The congregation barriers in this mosque are still not enough. There are big spaces that
can expose both sides whether it is woman and man side. Addition to that, the prayer hall is
too wide that can make people see the both sides. People who passed the spaces that not
enough of barriers can clearly see the other side. This situation is not safe for woman as they
might feel uncomfortable when preparing for prayer.
Solution : For this situation, the mosque need to provided more congregational barriers. The
barriers must be long and have a big size so that both sides cannot see each other. Addition to
that, with this way the woman does not need to reduce movement as they scared that they can
be seen in man side. However, the mosque also need to cover the wide spaces by using dark
slides of door or anything as long as it is not transparent so that both sides cannot be seen.
This way, both sides are more secure and people are more comfortable to perform the prayers
without any worries whether they might be seen by the other side.
3.3.4 Mosque direction sign

Issue : The Putrajaya mosque have a lot of zones include library, lecture room, lobby,
auditorium, dining hall and more which can make the visitors confuse and lost. The mosque
have lack of direction sign which indicates which way to go. People will have a hard time figuring
out which way to go to the library, or the dining hall. Therefore, it will make the movement of
visitors in the mosque harder.
Solution : The mosque should add more direction sign in the zones to direct visitors to their
desire destination in the mosque. They should provide direction sign for library, lecture room,
dining room and more. The sign cannot be just for the toilet or for the ablution place. Other

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zones should have their sign indicating where the place located in the mosque. Therefore,
visitors can easily find their way in the mosque.

PART 4: CONCLUSION AND LEARNING REFLECTIONS
4.1 Conclusion

Overall, it is possible to conclude that implementing EKSA will increase the Putra Mosque's
management productivity. The benefits of implementing EKSA are highlighted, such as
improved customer service quality, a more positive working environment, increased creativity
and innovation, increased safety, and enhanced teamwork spirit. The formation of EKSA
necessitated a firm commitment from all members and cooperation, time, and effort from all
employees.

The main benefit of EKSA is that it improves customer service quality. The identification
or perception of a client interested in the Putra Mosque's environment, behaviours, and
achievements is referred to as customer service. To build healthy services, the citizens must
have shared values, ethics, and labour norms. Furthermore, the EKSA promotes the Putra
Mosque's environmental protection features in all government departments and agencies. Most
clients, for example, do not anticipate miracles, but they do want accountability. Accept full
responsibility for any mistakes or errors and work to correct them. The customer support
employees will have the power to remedy the problem on the client's behalf. To make this
feasible, they need to remove any obstacles.

The second benefit is a more pleasant working environment. Healthy does not always
imply that one need medical treatment; it may also refer to one's perspective at work and in
one's surroundings. The Putra Mosque's personnel are more productive when they are happy
and healthy. People who like their professions are more inclined to devote themselves entirely
to them. The administration of the Putra Mosque should consequently play their part in keeping
the personnel happy. Otherwise, their displeasure may affect the quality of their job, or they
may get bored.

Increased creativity and innovation are the next steps. The Putra Mosque may use the
EKSA to encourage creative and innovative activities that meet the community's needs.
Customer expectations are that, while considering the demands of change over time, every
government agency must increase its efficiency and quality. In this perspective, creativity and
innovation viewed as a platform for government servants in organisations to think outside the
box. It is because they need to provide the most excellent service possible according to their
obligations.

Then there was a green initiative at the Putra Mosque. Because environmental
conservation is a shared duty, EKSA actively supports attempts to create a green environment
in government sectors through a green programme. Each department is required to participate
in recycling and improving energy efficiency to limit the usage of raw materials under this
programme. EKSA is considered a particular focus on optimising existing resources to prevent

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wasting space, time, or personnel resources and the notion of value for money for any
government agencies. It is not just a cost-cutting measure for the government, but it may also
benefit the environment.

The last benefit is the comfortable environment. The Putra Mosque, which follows
EKSA, likewise emphasises creating a pleasant working environment for public personnel.
Furthermore, Organisations that care about the welfare and safety of their users can carry out
duties in a safe and conducive environment are stressed in EKSA organisations. Meanwhile,
the Putra Mosque offers accessible services and deals with all government entities with
generosity, safety, and comfort.

4.2 Learning reflections

Our team was formed to perform an assignment for Putra Mosque titled A Proposal on The
EKSA Administration of a Public Facility. The task was to critically evaluate the EKSA and
determine the present state of the mosque's quality environment. It also entails identifying
characteristics of the facility that are insufficiently suited to EKSA or 5S practices. The goal of
this project is to reflect on our experience completing this proposal. We will examine our
experiences in terms of group formation, work structure, and how we managed our group work
in this project.

The first step is to the establishment of the group. It is the moment to decide who will
be in the group and what their responsibilities will be. To ensure seamless and clear
communication, we decided to form five people in a group and choose a leader. We also talk
about what has to be done for our group task. Everyone exchanged their thoughts on the project
and decided to start with Masjid Mukim Lundang in Kelantan. The group attempted to reach an
agreement that made sense to everyone after hearing everyone's viewpoints and identifying all
points of agreement and disagreement. For a group, decisions are crucial. As a result, we took
our time making a decision. Our group made all of the decisions based on feedback from all
members, and we ultimately decided on the Putra Mosque as the topic.

The first challenge following group creation was figuring out how to organise the work
to complete the assignment on time. We split the work into smaller sections and assigned these
components to each team member from the outset. We chose each activity when they should
do it since developing a timetable is the best strategy to execute the assignment on time.
Everyone on the team now knows who will do what, when, and in what manner.

However, we ran across several issues when completing the proposal. Due to a
Malaysian Movement Control Order (MCO), one of our team members who lived in Putrajaya
cannot visit the Putra Mosque and obtain more information. As a result, we chose the best
approach without disobeying the Malaysian government's directive. We spent dozens of hours
scouring the internet for relevant websites to add to our notebook in the hopes of finding the

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information we needed to finish the project. Fortunately, we overcame the difficulties we had by
conducting extensive study and obtaining information from various sources.

What counts most after the project is what we have learnt through our group work
experiences. Situations arose throughout our time together that put us to the test to make
judgments and deal with pressures and exceptions. As Henry Ford, the American industrialist,
said, “Coming together is a beginning, staying together is progress, and working together is a
success.” One of the most significant parts of our endeavour was collaboration. We would not
have been able to do anything if we had not collaborated. We frequently conferred with one
another when we came into challenges with our work, even though the design process was
divided into distinct components. One of the most crucial parts of this endeavour was teamwork.
We would not have been able to do anything if we had not collaborated. Consequently, we were
able to accomplish a solid result, boosting our knowledge, capabilities, and group
empowerment.

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REFERENCES

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Times: https://www.nst.com.my/news/nation/2021/04/685408/refurbishing-putra-
mosque

Jabatan Kemajuan Islam Malaysia. (2021). Masjid Putra, Putrajaya. Retrieved from
http://www.masjidputra.gov.my/ms/

Malaysia Gazette. (2021). 'Drive-Thru' Juadah Berbuka Puasa di Masjid Putra. Retrieved from
https://malaysiagazette.com/2021/04/13/drive-thru-juadah-berbuka-puasa-di-
masjid-putra/

Malaysia, J. K. (n.d.). Masjid Malaysia . Retrieved from Masjid Putra:
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Masjid Putra terima pengiktirafan EKSA. (2021, Jun 6). Retrieved from my.metro:
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pengiktirafan-eksa

Sinar Harian. (2019). 2000 sertai khatam al-quran di Masjid Putra. Retrieved from
https://www.sinarharian.com.my/article/13382/BERITA/Nasional/2000-sertai-
khatam-al-quran-di-Masjid-Putra

Amalan EKSA. (31 May, 2021). Retrieved from Laman Web Rasmi Jabatan Pengairan dan
Saliran Wilayah Persekutuan Kuala Lumpur :
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20introduced%20to,and%20to%20foster%20continuous%20improvement.

Kos, B. (25 September, 2020). 5S System: The lean way to workplace organization for
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2015, U. P. (n.d.). Panduan Perlaksanaan EKSA Ekosistem Kondusif Sektor Awam. Malaysia.

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